Page 2 - Contents
2 Contents Welcome to CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Working with CallPilot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4CallPilot keypad commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
Page 3 - Welcome to; CallPilot; Forward and reply to messages.
3 Welcome to CallPilot CallPilot from Nortel Networks is an advanced business communications system that offers exceptional flexibility for managing your messaging needs. You can work with CallPilot from your telephone or your computer. Here are some of the many CallPilot features you can use by ent...
Page 4 - Working with CallPilot; How to use this guide
4 Working with CallPilot How to use this guide This guide explains in detail how to work with CallPilot from the keypad of your touchtone telephone. If you want to use a feature or service described in this guide but you cannot access it, check with your administrator. CallPilot terms Access numbers...
Page 5 - CallPilot keypad commands; Message Options; Message List Commands; Message Commands
5 CallPilot keypad commands Message Options Login Message List Commands 1 Urgent On/Off 2 3 Economy On/Off 4 Private On/Off 5 Acknowl- edge On/Off 6 Timed Delivery 7 Add Attachment 8 9 * Options Help 0 # Cancel/ Exit 4 Reply All 5 Compose 6 Delete/ Restore 7 Print 8 9 Send * Message Help 0 Message O...
Page 6 - Using standard commands
6 Using standard commands CallPilot has many standard commands that are common to all features, so you don’t need a main menu. For example, Play is always 2, Record is always 5, and Help is always * . If you learn these standard commands, you can use all CallPilot features without memorizing every s...
Page 7 - Logging in to your mailbox; To log in for the first time; To log in
7 Logging in to your mailbox To log in to your CallPilot mailbox, you need the CallPilot multimedia messaging access number, and your own mailbox number and password. Your administrator gives you these numbers and any other numbers you need for CallPilot features and services. Keep a handy record of...
Page 8 - Changing your password; To change your password; Choosing a secure password; Recording your name; To record a personal verification; To return to your messages
8 Changing your password When you log in for the first time, you must change your password from the one you were first assigned. After that, you can change your password as often as required. Your administrator sets the minimum length for a password. To change your password 1 While logged in to your...
Page 9 - Recording greetings; To record your greeting; To set the expiry date for your temporary greeting
9 Recording greetings You can record external, internal, and temporary greetings. Callers from outside your organization hear your external greeting, callers within your organization hear your internal greeting. If you don’t record an internal greeting, all callers hear your external greeting. You c...
Page 10 - Assigning a custom operator; To review and assign your custom operator number; Blocking messages; To block your messages and set options; Turning Autologin on or off
10 Assigning a custom operator You can offer your callers the option of leaving a message or speaking to one of your assistants or colleagues. In your greeting, tell callers to press zero if they wish to speak to this person in your absence. The custom operator number is the number your callers reac...
Page 11 - Playing your messages; To play your messages
11 Playing your messages CallPilot lets you know when you have new messages. Your telephone may have a message waiting light, or you may hear a special dial tone when you pick up the handset. Your mailbox summary tells you the number of new voice and fax messages in your message list and if any of t...
Page 12 - Changing message speed; To play a message slower or faster; Changing message volume; To play a message softer or louder; Deleting and restoring messages; To delete a message; To restore a message
12 Changing message speed You can change the speed of a message while playing it. For example, if your caller spoke very fast, you can slow down the message. To play a message slower or faster While you are playing a message, press 2 1 to slow it down, or press 2 3 to speed it up. You can increase t...
Page 13 - Calling the sender; To call the sender; Replying to the sender; To record a reply to the sender; Replying to the sender and all recipients; To record a reply to the sender and all recipients of a message
13 Calling the sender You can place a call to the sender of a message, if CallPilot can address the sender. To call the sender 1 After listening to a message or while it is playing, press 9 to call the sender. 2 Speak to the sender or leave a message. 3 When you have finished your call, hang up. You...
Page 14 - Forwarding a message; To forward a message
14 Forwarding a message You can forward a message to another mailbox, to a distribution list, or to a telephone number. You can also record an introduction to the original message. You cannot forward a message marked Private. To forward a message 1 After listening to a message or while it is playing...
Page 15 - Composing a message; To cancel an address entry
15 Composing a message To compose a message, you address it first, then record your message and send it. You can address a message to one or more people or distribution lists. Before you send a message, you can edit it and add message options. You can also attach other messages, including faxes, to ...
Page 16 - Addressing a message; To address a message to a local mailbox
16 Addressing a message You can address your messages to local mailboxes and distribution lists. For therequired prefixes, press * for Help when addressing, or ask your administrator. Keep arecord of these prefixes in Your CallPilot numbers, page 31. When CallPilot prompts you for a mailbox number, ...
Page 17 - Addressing by name; To address by name; Checking and editing your message
17 Addressing by name You can enter an address by spelling a person’s name on your telephone keypad instead of entering a number. You can use name addressing for addressing a message, creating a distribution list, express messaging, and thru-dialing. When you have entered all the required addresses,...
Page 18 - Adding message options; To add an Urgent option; To add a Private option; To request an acknowledgment to your message
18 Adding message options When you create a message, you can indicate that you want it handled in a special way. The message options are Urgent, Economy, Private, Acknowledgment, and Timed Delivery. A message cannot be tagged both Urgent and Economy. Before sending the message, you can check the opt...
Page 19 - Adding message attachments; To add an attachment to a message
19 Adding message attachments To add an attachment to a message You can attach one or more voice messages currently in your mailbox to your messagebefore sending it. You cannot attach a message marked Private. 1 Before or after recording a message, press 7 0 for Message Options, then 7 for Add Attac...
Page 20 - Express messaging; To send a message without logging in; To place a call while logged in; To reach your custom operator number while logged in
20 Express messaging Express messaging is a fast way to send a message to another mailbox without logging in to your own mailbox to compose and send the message. You may also be able to send a fax by express fax messaging. Ask your administrator for the express messaging number and if express fax me...
Page 21 - Distribution lists; To create a personal distribution list; To play, edit, or delete a personal distribution list
21 Distribution lists A distribution list saves you time when you send messages to the same group of addresses. You can create up to 99 personal distribution lists, and record a name to identify each list. Each personal distribution list can contain up to 200 entries. You can also use shared distrib...
Page 22 - Remote Notification; To set up Remote Notification the first time; To turn Remote Notification on and off
22 Remote Notification CallPilot can notify you of new messages at a remote telephone or pager. Instead of calling in to your mailbox to retrieve your messages, you can specify a number, day, and time for Remote Notification. You can change these settings easily, and turn Remote Notification on or o...
Page 23 - Working in Remote Notification setup; Remote Notification Planner
23 Remote Notification (continued) Working in Remote Notification setup There are four main settings in Remote Notification: telephone or pager number, message notification type, notification days, and notification times. At each setting, CallPilot tells you the current setting and allows you to kee...
Page 24 - To change your notification message type
24 Remote Notification (continued) You can set one number at which you will be notified of new messages on all the days and times you specify. The remote number you specify must be a number allowed by CallPilot. Ask your administrator if you can use this number for remote notification. Your administ...
Page 25 - To change your notification days (continued); To change your notification times
25 Remote Notification (continued) To change your notification days (continued) 1 In Remote Notification setup change, press 5 when prompted for notification days. You can press # to leave this setting without changing it, or continue. 2 Select each notification day by pressing the number correspond...
Page 26 - When you are the caller
26 When you are the caller When you are calling another person’s CallPilot mailbox, you can use many of the messaging commands described in this guide. You can also tell callers from outside your organization how to use these commands. Here are some convenient and time-saving tips. Interrupting gree...
Page 27 - Your CallPilot numbers
27 Your CallPilot numbers Voice Mail access number: 398-8227 Express Messaging number: 398-2662 Name Dialing/Name Addressing prefix: 11 McGill Auto-Attendant number: 4400
Page 28 - Document information
28 Document information CallPilot Multimedia Messaging User Guide Copyright © 2002 Nortel Networks, All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufacturing may warrant...
