Page 3 - Contents
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Contents Chapter 1 How to use this guide 7 Introduction 7Conventions and symbols used in this guide 8Prerequisites 8 Chapter 2 Using Enterprise Edge Voice Messaging 9 Introduction 9Enterprise Edge telephones 9 Enterprise Edge one ...
Page 4 - Chapter 5; About erased messages 36; Chapter 7; Sending a message to more than one recipient 47
4 Contents Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Chapter 5 Greetings 25 Introduction 25Types of mailbox greetings 25 Personal mailbox greetings 25Information mailbox greetings 27 Recording a Primary or Alternate mailbox greeting 27Choosing a Primary or Alternate mailb...
Page 5 - Chapter 8; Introduction 49; Chapter 9; Transferring a mailbox owner’s call to Enterprise Edge Voice; Off-premise Message Notification 63; Setting up Off-premise Message Notification to a pager number 68
Contents 5 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Chapter 8 Call Forwarding your calls 49 Introduction 49 Call Forwarding your calls to Enterprise Edge Voice Messaging 49Setting up Call Forward remotely 49Call Forward with Caller ID (CLID) 50 Chapter 9 Transferring cal...
Page 6 - Recording a call 79; Introduction 83; Appendix A: Default values and tone commands 87
6 Contents Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Chapter 11 Recording a call 79 Introduction 79Using Call Record 79 Chapter 12 Enterprise Edge Voice Messaging Tips 81 Introduction 81Enterprise Edge Voice Messaging Tips 81 Chapter 13 Troubleshooting 83 Introduction 83 ...
Page 7 - How to use this guide; Introduction; This chapter describes:; How this guide is organized
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide How to use this guide Introduction Use the Enterprise Edge 2.0 Voice Messaging Reference Guide with the Enterprise Edge 2.0 Voice Messaging Quick Reference Guide. The Enterprise Edge 2.0 Voice Messaging Reference Guide gives you d...
Page 8 - Conventions and symbols used in this guide; Enterprise Edge telephones
8 How to use this guide Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Conventions and symbols used in this guide The following conventions and symbols are used for describing features and their operation: Prerequisites If you are a new user, make sure you are familiar with ho...
Page 9 - Using Enterprise Edge Voice Messaging; Enterprise Edge one line display telephones
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Using Enterprise Edge Voice Messaging Introduction Enterprise Edge Voice Messaging works with the Enterprise Edge system to provide an automated receptionist service. Enterprise Edge Voice Messaging answers incoming calls, routes ...
Page 10 - Enterprise Edge two line display telephones; Press; Alternate extensions; the same way that you access
10 Using Enterprise Edge Voice Messaging Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Enterprise Edge two line display telephones Enterprise Edge two line display telephones show you Enterprise Edge Voice Messaging commands and options. All system administration tasks, such ...
Page 11 - Enterprise Edge ATA 2; ·°fi; Entering characters on the Enterprise Edge dialpad; Pswd
Using Enterprise Edge Voice Messaging 11 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Enterprise Edge ATA 2 You cannot use a telephone attached to an Enterprise Edge ATA 2 for Enterprise Edge Voice Messaging System Administration tasks. There is no Message Waiting Notificati...
Page 12 - Enterprise Edge Voice Messaging voice prompts; Interrupting a voice prompt
12 Using Enterprise Edge Voice Messaging Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 For instance, the following display shows the Name: command line prompt: When you begin to enter the last name, the Name: command line prompt disappears. For example, if you enter the name ...
Page 13 - Automated Attendant; Personal mailbox
Using Enterprise Edge Voice Messaging 13 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Automated Attendant The Automated Attendant acts as a receptionist for incoming calls. When enabled, the Automated Attendant answers your company’s incoming telephone lines depending on the...
Page 14 - Information mailbox; Information mailbox greetings; Special mailboxes; Enterprise Edge Voice Messaging Never Full mailbox feature
14 Using Enterprise Edge Voice Messaging Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Guest mailbox Guest mailboxes provide temporary employees and guests with access to internal messaging and call routing features. Guest mailboxes do not have an operating extension. They ar...
Page 15 - Setting up your mailbox; Recording or changing
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Setting up your mailbox Introduction This chapter shows you how to set up your mailbox and describes the following topics: • Initializing your mailbox • Opening your mailbox • Mailbox Password • Company Directory • Assigning a Tar...
Page 16 - Note: If you are at another Enterprise Edge set, press
16 Setting up your mailbox Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Initializing and opening your mailbox for the first time To initialize and open your mailbox for the first time: After your mailbox is initialized, record your Personal mailbox greetings. If you do not r...
Page 17 - Opening your mailbox; Opening your mailbox remotely; Opening a mailbox after it is initialized; OK; Note: If you are at another Enterprise Edge; OTHR
Setting up your mailbox 17 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Opening your mailbox You can open your mailbox from: • your own extension • another Enterprise Edge Voice Messaging extension • an outside telephone (as shown in Opening your mailbox remotely ) Opening a...
Page 18 - Mailbox Password; Changing your mailbox password
18 Setting up your mailbox Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Mailbox Password Your password is from four to eight digits long and cannot start with zero. When you initialize Enterprise Edge Voice Messaging, the default mailbox password is four zeros (0000). You ar...
Page 19 - Company Director y; Recording or changing your name in the Company Directory
Setting up your mailbox 19 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Company Director y The Company Directory is a list of mailbox owners on the Enterprise Edge Voice Messaging system. Before you can use your mailbox to receive messages, you must record your name in the C...
Page 20 - Assigning a Target Attendant; to speak to my
20 Setting up your mailbox Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Assigning a Target Attendant The person that you assign to answer your telephone is your Target Attendant. After you assign your Target Attendant, a caller who reaches your mailbox can press ‚ to speak w...
Page 21 - Feature codes and mailbox options; Feature codes; The table
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Feature codes and mailbox options Introduction This chapter describes the Enterprise Edge Voice Messaging feature codes and mailbox options including: • Feature codes • Programming a memory button with a feature code • Mailbox opt...
Page 22 - About Off-premise Message; Programming a memory button with a feature code; To program a memory button:
22 Feature codes and mailbox options Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Note: If a caller who is leaving a message in a mailbox is interrupted, the part of the message that is recorded before the interruption remains in the mailbox. Delete this message. If Off-prem...
Page 23 - Mailbox options; Main Mailbox menu and options; Mailbox Administration menu; fl
Feature codes and mailbox options 23 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Mailbox options To access the main mailbox menu, refer to the table Main Mailbox menu and options on page 23. The main mailbox menu options are described in the table Main Mailbox options on pa...
Page 25 - Greetings; Personal mailbox greetings; Recording or changing your name in the
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Greetings Introduction This chapter describes mailbox greetings and how to record them. This chapter includes: • Types of mailbox greetings • Recording a Primary or Alternate mailbox greeting • Choosing a Primary or Alternate mail...
Page 27 - announce sales; Recording a Primar y or Alternate mailbox greeting; Choosing
Greetings 27 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Information mailbox greetings Information mailboxes greetings provide messages and announcements to callers. A caller is automatically disconnected after listening to an Information mailbox greeting. Information mailb...
Page 28 - Note: If you record a mailbox greeting from a
28 Greetings Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 To record your Primary or Alternate mailbox greeting: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mailbox password and press OK or £ . Note: If you record a mailbox greeting from a telephone that has not been a...
Page 29 - Choosing a Primar y or Alternate mailbox; Note: If you choose the Alternate mailbox greeting,
Greetings 29 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Choosing a Primar y or Alternate mailbox greeting Primary mailbox greeting You record a Primary mailbox greeting after initializing your mailbox. If you record a Primary and an Alternate mailbox greeting, you need to ...
Page 30 - Recording a Personalized mailbox greeting
30 Greetings Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Note: If you choose a greeting that is not yet recorded, you are transferred back to the greeting options menu to record the greeting. Recording a Personalized mailbox greeting If your company subscribes to a CLID ser...
Page 31 - Deleting a Personalized mailbox greeting
Greetings 31 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Deleting a Personalized mailbox greeting If you program Enterprise Edge Voice Messaging with a Personalized mailbox greeting that you no longer need, you can delete the Personalized mailbox greeting. To delete a Perso...
Page 32 - Recording an Information mailbox greeting; Recording a Primary or Alternate mailbox greeting
32 Greetings Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Recording an Information mailbox greeting Before you record an Information mailbox greeting, you must determine what the greeting includes. As you prepare your greeting, be sure to include important times and dates. W...
Page 33 - Accessing your messages; Receiving calls
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Accessing your messages Introduction This chapter describes accessing your messages and explains the following related topics: • Receiving calls • Enterprise Edge Voice Messaging Never Full mailbox feature • Listening to your mail...
Page 34 - Listening to your mailbox messages
34 Accessing your messages Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Listening to your mailbox messages To listen to your messages: A number of options are available to you during and after listening to a message. The table Listening to your mailbox messages shows the opt...
Page 36 - SAVE; About erased messages; saved
36 Accessing your messages Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Notes: 1. Because your mailbox has limited message storage space, delete any messages you no longer need. After a certain time period, your saved messages are erased automatically. Ask your System Admini...
Page 37 - Call Screening; ANS
Accessing your messages 37 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Call Screening Call Screening lets you determine who is calling before you accept the call. It applies only to external calls transferred from the Automated Attendant or from Custom Call Routing (CCR). S...
Page 39 - Sending messages; Broadcast messages; About recording and sending a message; Sending a message using a Group List
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Sending messages Introduction This chapter describes sending messages and explains: • Types of messages • About recording and sending a message • Using the Company Directory • Message delivery options • Recording and sending a mes...
Page 40 - Using the Company Directory; Using the Company Director y; DIR
40 Sending messages Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 About recording and sending a message Messages can be recorded and sent using: • the Open Mailbox feature ( ƒ ·°⁄ ) • the Leave Message feature ( ƒ ·°‚ ) When you use the Open Mailbox feature, you open your per...
Page 42 - Message deliver y options
42 Sending messages Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Message deliver y options Enterprise Edge Voice Messaging gives you five message delivery options: • Normal • Certified • Urgent • Private • Timed Delivery Normal, Certified, and Private messages play in the or...
Page 44 - Recording and sending a message using the Open Mailbox feature
44 Sending messages Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Assigning message delivery options using the Leave Message feature To assign message delivery options using the Leave Message feature: Recording and sending a message using the Open Mailbox feature To record an...
Page 45 - Recording and sending a message using the Leave Message feature; Note: The display shows the name of the mailbox
Sending messages 45 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Recording and sending a message using the Leave Message feature To record and send a message using the Leave Message feature: 6. Enter the mailbox number or Group List number of the person or Group you want to ...
Page 46 - Replying to messages; Replying to an internal message sender; Recording and sending a message using the
46 Sending messages Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Replying to messages You can reply to internal message senders and to external message senders. To reply to a message from an external message sender, your company must subscribe to Caller ID (CLID). Replying t...
Page 47 - Replying to an external message sender; Sending a message to more than one recipient
Sending messages 47 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Replying to an external message sender You can reply to a message from an external message sender if your company subscribes to CLID. Before using the Reply option you must play the message. To reply to an exte...
Page 48 - Forwarding a copy of a message to one or more recipients; For more information on playing your messages, refer to
48 Sending messages Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Forwarding a copy of a message to one or more recipients From the Main Mailbox menu you can forward a copy of a message during or after playing the message. When you forward a copy of a message to a mailbox, yo...
Page 49 - Call Forwarding your calls; Call Forwarding your calls to Enterprise Edge Voice Messaging; CANCEL; Setting up Call Forward remotely
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Call Forwarding your calls Introduction This chapter shows the following ways that you can forward your calls: • Call Forwarding your calls to Enterprise Edge Voice Messaging • Setting up Call Forward remotely • Call Forward with ...
Page 51 - CHNG
Call Forwarding your calls 51 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Call Forward on Busy overrides CLID If your Enterprise Edge telephone is assigned Call Forward on Busy, CLID information does not appear on the display. Call Forward on Busy is a feature that forwards...
Page 53 - Transferring calls; ·°fl
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Transferring calls Introduction This chapter describes transferring calls and explains: • Transferring calls to an Enterprise Edge Voice Messaging mailbox • Transferring calls from your mailbox to the Operator • Transferring calls...
Page 54 - Transferring calls from your mailbox to the Operator
54 Transferring calls Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 To transfer a call to a mailbox from your Enterprise Edge telephone: 1. Press ƒ ·°fl . Do not press ˙ because the call is put on hold automatically. 2. Enter the mailbox number or use the Company Directory by...
Page 55 - Transferring calls from your mailbox to the Automated Attendant; Transferring a call to Custom Call Routing (CCR)
Transferring calls 55 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Transferring calls from your mailbox to the Automated Attendant To transfer to the Automated Attendant from your mailbox, press £ at the Main Mailbox menu. For more information, refer to Automated Attendant o...
Page 56 - Outbound Transfer; and you will be transferred to my cellular; Adding special characters to the destination number; Follow the voice prompts or press
56 Transferring calls Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Outbound Transfer You can set up Outbound Transfer to transfer a caller who reaches your mailbox to a number that you assign. A caller can use Outbound Transfer from any touch tone telephone, and you can dire...
Page 57 - telephone
Transferring calls 57 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide To add special characters on an Enterprise Edge one line display telephone, refer to the table Adding special characters using an Enterprise Edge one line display telephone . Adding special characters using a...
Page 58 - Optimizing Outbound Transfer; £fififi⁄¤‹›
58 Transferring calls Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Optimizing Outbound Transfer When Enterprise Edge Voice Messaging transfers a call to an external telephone number using Outbound Transfer, two lines are used. An incoming line connects a caller to a mailbox ...
Page 59 - Setting up Outbound Transfer to a phone number; Adding
Transferring calls 59 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Setting up Outbound Transfer to a phone number To set up Outbound Transfer to a phone number for the first time: Setting up Outbound Transfer to an extension To set up Outbound Transfer to an extension for th...
Page 60 - Changing the Outbound Transfer parameters
60 Transferring calls Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Changing the Outbound Transfer parameters To change the Outbound Transfer parameters: 5. Press ADMIN or ⁄ to set up Outbound Transfer. 6. Enter the destination extension and press OK or £ . 7. Press OK or £ t...
Page 61 - Turning Outbound Transfer on and off
Transferring calls 61 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Turning Outbound Transfer on and off You can turn Outbound Transfer on or off at any time after you set it up. Turning Outbound Transfer off does not affect any of its assigned parameters. To turn Outbound Tr...
Page 63 - Off-premise Message Notification; phone
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Off-premise Message Notification Introduction This chapter describes how to set up and change Off-premise Message Notification and includes the following topics: • About Off-premise Message Notification • Setting up Off-premise Me...
Page 64 - Setting up Off-premise Message Notification to a phone number
64 Off-premise Message Notification Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Off-premise Message Notification parameters You can set up the parameters for Off-premise Message Notification from any touch tone phone. The parameters include: • destination type (telephone, e...
Page 65 - Adding special characters to the destination
Off-premise Message Notification 65 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide 8. Press OK or £ to accept the destination phone number. The <x> represents the phone number. Press ADD or ¤ to add special characters. For information, refer to Adding special characters ...
Page 66 - Setting up Off-premise Message Notification to an extension
66 Off-premise Message Notification Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Setting up Off-premise Message Notification to an extension To set up Off-premise Message Notification to an extension for the first time: 1. Press ƒ ·°⁄ to open your mailbox. 2. Enter your mail...
Page 68 - Setting up Off-premise Message Notification to a pager number; £›¤fififi⁄¤‹›£‹
68 Off-premise Message Notification Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Setting up Off-premise Message Notification to a pager number When you set up Off-premise Message Notification, you can add special characters to the destination pager number. For more informati...
Page 69 - Adding special characters to the; Note: The combined limit is 30 characters for the
Off-premise Message Notification 69 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide 7. Enter the destination pager number and press OK or £ . 8. Press OK or £ to accept the destination pager number. The <x> represents the pager number. Press ADD or ¤ to add special charac...
Page 70 - Changing Off-premise Message Notification; Changing the destination type from phone or extension to a pager; Changing Off-premise Message Notification parameters
70 Off-premise Message Notification Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Changing Off-premise Message Notification To change the parameters of Off-premise Message Notification refer to: • Changing Off-premise Message Notification parameters • Changing the destination...
Page 71 - Adding special; Note: If you chose a phone or extension destination,
Off-premise Message Notification 71 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide 9. Press OK or £ to accept the destination number (represented by <x> ). Press ADD or ¤ to add special characters if the destination number is a phone or pager. For information, refer to A...
Page 75 - Note: Steps 18 and 19 let you review the start and
Off-premise Message Notification 75 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide 12. Enter the time when Off-premise Message Notification is to stop. This is a four digit field. Any single-digit hour and minute must be preceded by a zero. 13. Press AM or ⁄ or PM or ¤ . 14. P...
Page 77 - Adding an Off-premise Message Notification destination number; Note: When you are done adding destination
Off-premise Message Notification 77 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Adding an Off-premise Message Notification destination number You can add another destination number if you have more than one destination number. To add an Off-premise Message Notification dest...
Page 78 - Turning Off-premise Message Notification on and off
78 Off-premise Message Notification Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Turning Off-premise Message Notification on and off You can turn Off-premise Message Notification on or off at any time. If you turn Off-premise Message Notification off, you do not affect any o...
Page 79 - Recording a call; Forwarding a copy of a message
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Recording a call Introduction ƒ ·°· lets you record an active telephone call and put the resulting message in your mailbox. Before you activate the Call Record feature, ask the parties on the call for permission to record the call...
Page 81 - Enterprise Edge Voice Messaging Tips
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Enterprise Edge Voice Messaging Tips Introduction This chapter contains some easy to follow guidelines to optimize using Enterprise Edge Voice Messaging. Enterprise Edge Voice Messaging Tips To take advantage of Enterprise Edge Vo...
Page 83 - Troubleshooting; The
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Troubleshooting Introduction This chapter describes some problems that can occur when you use Enterprise Edge Voice Messaging. This chapter includes a list of typical problems and what to do if they occur. The problems you encount...
Page 84 - YES
84 Troubleshooting Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 My name is not played in the Company Directory. Check to ensure that your mailbox is initialized. If it is not initialized, your name is not played in the Company Directory and your mailbox cannot receive any me...
Page 85 - to reach you. Refer to
Troubleshooting 85 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Outbound Transfer does not work. Ensure that you have recorded the correct instructions for callers in your personal greeting. In your greeting, tell callers to press ‡ to reach you. Refer to Outbound Transfer o...
Page 87 - Default values and tone commands; Default mailbox numbers for the General Delivery mailbox; to access an outside line, press
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Appendix A: Default values and tone commands Default mailbox numbers for the General Delivery mailbox s If the Group List leading digit is one then the default General Delivery mailbox numbers begin with two. DTMF tone commands fo...
Page 89 - Glossar y
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Glossar y Administration The tasks involved in maintaining the Enterprise Edge Voice Messaging mailboxes, greetings and set up configuration. Alternate greeting A greeting recorded for a Personal mailbox and played on occasions su...
Page 91 - A mailbox assigned to a user who does not have an extension.
Glossary 91 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Group Lists A collection of mailbox numbers assigned to a special group name and number by the System Administrator. If a message is sent to a Group List, each mailbox in the list receives the same message. Guest mailb...
Page 92 - Mailboxes assigned to users as a place to store messages.
92 Glossary Enterprise Edge 2.0 Voice Messaging Reference Guide P0911621 Issue 02 Never Full mailboxes Your Enterprise Edge Voice Messaging mailbox is equipped with the Never Full mailbox feature, which lets an external caller leave a message in your mailbox, even if the mailbox is “full”. The messa...
Page 93 - A push-button telephone that emits DTMF tones.
Glossary 93 P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Resetting passwords A System Administrator task that changes a mailbox password from its current setting back to the Enterprise Edge Voice Messaging default setting 0000 (four zeros). Special mailboxes The two mailboxe...
Page 95 - Index
P0911621 Issue 02 Enterprise Edge 2.0 Voice Messaging Reference Guide Index A Activating Call Forward with Caller ID 49 Outbound Transfer 61 Adding special characters pause characters 69 to a destination number 56 Alert tone 50 Alternate greeting 26 , 81 choosing whether mailbox accepts messages 29 ...