Nortel P0908544 - Manual

Nortel P0908544

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Table of Contents:

  • Page 3 – Contents; Attendant types 13
  • Page 4 – Using the menu bar 28; Chapter 5
  • Page 5 – Chapter 6
  • Page 7 – Introduction to Enterprise Edge Attendant
  • Page 8 – About this guide; Naming of window components; Refer to
  • Page 9 – To use the Access keys:; Edit menu, press Alt then E and the Edit menu is displayed.; In the Transfer menu:
  • Page 10 – Processing a call with right-click capability
  • Page 11 – Understanding Enterprise Edge Attendant; Server component; Types of attendant setups
  • Page 12 – Reports component; Advanced software capabilities
  • Page 13 – Attractiveness of PC compatibility; Attendant types
  • Page 15 – Initializing and configuring the Attendant; Starting the Attendant component; Initializing; On the Tip of the Day window click the Close button.; Minimizing and maximizing the Attendant window; To minimize the Attendant window:; In the title bar click Minimize; To maximize the Attendant window:
  • Page 16 – Quitting the Attendant component; To quit the Attendant component:; On the File menu click Exit; Initializing and configuring the Attendant component; Starting the Attendant component for the first time; To start and set up the Attendant component:
  • Page 18 – To set or change the attendant’s extension number:; The Options dialog box appears with the Options tab open.; of the attendant’s telephone.; attendant or any Enterprise Edge extension in the company.
  • Page 19 – Status Bar
  • Page 21 – Setting up other attendant features; To activate call notification:
  • Page 22 – To set the Attendant window to restore automatically:; Answered on Attendant extension check box.; to copy it to the Selected extensions list.
  • Page 23 – To disable the Transfer Options:
  • Page 25 – Using the Attendant window; Title bar
  • Page 26 – Menu bar; View menu; Caller Information options
  • Page 27 – To display the Status Bar:
  • Page 28 – Using the menu bar; File menu; The File menu contains:; Edit menu; The Edit menu contains:
  • Page 29 – The View menu contains:; Tools menu; The Tools menu contains:
  • Page 30 – Transfer menu; The Transfer menu contains:
  • Page 31 – Caller menu
  • Page 32 – Target menu; The Target menu contains:; Attendant menu; The Attendant menu contains:
  • Page 33 – Help menu; The Help menu contains:; Using the toolbar; To display the toolbar:; Click the View menu and then click Toolbar.; The toolbar buttons are:
  • Page 34 – Words and colors on Loop buttons:
  • Page 35 – Using Caller Information options; Caller Information options include:
  • Page 36 – To access the Edit Caller Information dialog box:; Below the Caller Information options, click the Edit button.
  • Page 37 – Using the call processing area; the Target list box
  • Page 38 – The following buttons are in the call processing area:; Using the Director y options; Search and edit functions in the Directory options
  • Page 40 – Maintaining employee information
  • Page 43 – To sort alphabetically by Name, Notes or Department:
  • Page 45 – Handling calls; Note: You can use a headset so that your hands are free to use your PC.; Answering calls as an attendant
  • Page 47 – To release or hang up a call:; Using the Contacts boxes; The call is forwarded to that extension.
  • Page 48 – Using the Directory tab views
  • Page 49 – Using the Department list box; To search by department:; Click the arrow of the Department list box.; Information dialog box.; Transferring a call
  • Page 51 – To transfer a call to an outside number:; Target list box type an outside telephone number.; Parking calls and paging employees; To park a call and page an employee:
  • Page 54 – Placing and retrieving calls on hold
  • Page 55 – Screening calls; Speak to the employee through the speaker in their telephone.
  • Page 56 – Linking and Joining calls; Note: Use the DTMF button to transfer or link calls on Centrex lines.
  • Page 57 – Handling a callback call; Responding to a callback that an extension did not answer; The callback is indicated by:; Responding to a callback that a called party returned; Hold
  • Page 59 – Making a call from the attendant’s extension; Using the Directory Find box
  • Page 60 – Managing calls at the employee’s telephone; Next
  • Page 61 – VM
  • Page 63 – Maintaining caller and employee; Maintaining caller information; Creating a new caller record; New caller records are created in the following ways:
  • Page 66 – Finding and editing caller information
  • Page 67 – To edit a caller’s record:; Click the Save button to save the changes to the database.; To delete an existing caller record:
  • Page 68 – Working with the Directory list; To sort a column of information in the Directory:; Finding an employee record; You can search by an employee’s name two different ways:
  • Page 69 – Click the OK button or press the Enter key.; To search by name on any Directory list box on the Attendant window:; Note: A department search takes priority over a name search.
  • Page 70 – Editing employee information
  • Page 72 – To select from the list of notes:
  • Page 73 – To save employee edit changes:
  • Page 75 – Generating reports; Report types; Calls by Customers report
  • Page 76 – Extension Directory report; Working with the Reports window; To open the Reports window:; The Reports window opens.; Database box; The Database box contains information on selecting a database.; Information list box; The Information list box contains the report type information.
  • Page 77 – Period list box; you select a valid database
  • Page 78 – Employees; The Employees and Customer options contain
  • Page 79 – Creating and viewing reports
  • Page 80 – Selecting a report type
  • Page 82 – Selecting employees and customers for the report
  • Page 83 – Create Report button; You can also change the displayed page from the keyboard.
  • Page 84 – Printing a report; Choose the pages and number of copies of the report to print.; Click the OK button and the report prints
  • Page 85 – Glossar y; DTMF is the sound emitted when telephone buttons are pressed.
  • Page 87 – Voice mail or voice message mailbox.
  • Page 89 – Index; Numerics
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© 1999 Nortel Networks
P0908544 Issue 01

Enterprise Edge Attendant Console
User Guide

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Summary

Page 3 - Contents; Attendant types 13

P0908544 Issue 01 Enterprise Edge Attendant Console User Guide Contents Chapter 1 Introduction to Enterprise Edge Attendant Console 7 About this guide 8Conventions 8 Naming of window components 8Using the keyboard to navigate Enterprise Edge Attendant Console 8Processing a call with right-click capa...

Page 4 - Using the menu bar 28; Chapter 5

4 Contents Enterprise Edge Attendant Console User Guide P0908544 Issue 01 Using the menu bar 28 File menu 28Edit menu 28View menu 29Tools menu 29Transfer menu 30Caller menu 31Target menu 32Attendant menu 32Help menu 33 Using the toolbar 33Using Caller Information options 35Using the call processing ...

Page 5 - Chapter 6

Contents 5 P0908544 Issue 01 Enterprise Edge Attendant Console User Guide Chapter 6 Maintaining caller and employee information 63 Maintaining caller information 63 Creating a new caller record 63Finding and editing caller information 66 Maintaining employee information 67 Working with the Directory...

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