Page 3 - Revision history
Revision history 3 Revision history May 2009 Standard 02.01. This document is up-issued to support Communication Server 1000 Release 6.0. May 2007 Standard 01.01. This document is issued to support Communications Server 1000 Release 5.0. This document contains information previously contained in the...
Page 5 - Contents
Contents 5 Contents Regulatory and safety information . . . . . . . . . . . . . . . . . . . . 9 About the IP Audio Conference Phone 2033 . . . . . . . . . . . 13 Basic features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Extension microphones . . . . . . . . . . . . ...
Page 9 - Jurisdiction
Regulatory and safety information 9 Regulatory and safety information Table 1: EMC Jurisdiction Standard Description United States FCC CFR 47Part 15 Class B Emissions: FCC Rules for Radio Frequency Devices (see Notes 1a and 1b on page 10) Canada ICES-003 Class B Emissions: Interference-Causing Equip...
Page 12 - DenAn regulatory notice for Japan
Regulatory and safety information 12 DenAn regulatory notice for Japan
Page 13 - Basic features
About the IP Audio Conference Phone 2033 13 About the IP Audio Conference Phone 2033 The IP Audio Conference Phone 2033 brings voice to the audio conference environment by connecting directly to a Local Area Network (LAN) through an Ethernet connection. Note 1: Not all features are available on all ...
Page 14 - Figure 1: IP Audio Conference Phone 2033
About the IP Audio Conference Phone 2033 14 Figure 1 shows the IP Audio Conference Phone 2033. Figure 1: IP Audio Conference Phone 2033
Page 15 - Extension microphones; Mute; Figure 2; Figure 2: Extension microphone
About the IP Audio Conference Phone 2033 15 Extension microphones The IP Audio Conference Phone 2033 supports up to two extension microphones that extend the microphone range in large rooms. Each extension microphone has a Mute button and an LED indicator to indicate the current mute state. Figure 2...
Page 16 - Telephone controls
About the IP Audio Conference Phone 2033 16 Telephone controls Use the Volume control buttons to adjust the volume of the ringer and speaker. Use the Mute key on the main unit or any extension speaker to mute the speaker. The Status indicator LED blinks red when mute is activated. Note: Pressing the...
Page 17 - Navigation
About the IP Audio Conference Phone 2033 17 Use the Navigation keys to scroll through menus and lists appearing on the LCD screen. Arrows appear on the left side of the display screen to indicate there is more information to be displayed. Soft keys are located below the LCD screen. The LCD screen ab...
Page 18 - Services
About the IP Audio Conference Phone 2033 18 Press the Services key and use the Navigation keys to access the following items: • Telephone Options: — Volume adjustment — Contrast adjustment — Language — Date/Time — Local DialPad Tone — Set Information — Ring type — Call timer — Live Dial Pad • Passwo...
Page 19 - Telephone display; Figure 3; Cleaning the display screen; Shift
About the IP Audio Conference Phone 2033 19 Telephone display The IP Audio Conference Phone 2033 has two display areas: • The upper display area contains single-line information for items such as the caller number, caller name, feature prompt strings, user-entered digits, date and time information, ...
Page 20 - Telephone status indicators; Table 3
About the IP Audio Conference Phone 2033 20 Figure 4: Soft keys The soft key label has a maximum of six characters. Each soft key includes the soft key label and an icon. When a soft key is in use, a flashing icon appears at the beginning of the soft key label, and the label shifts one character to ...
Page 21 - Call features and Flexible Feature Codes; Password Admin
About the IP Audio Conference Phone 2033 21 The idle telephone display also indicates if there is a message waiting or missed call. Each extension microphone also has an LED indicator, indicating the mute status of the telephone. Call features and Flexible Feature Codes System administration is requ...
Page 22 - Select
About the IP Audio Conference Phone 2033 22 3. Press the Select key. 4. Use the dialpad to enter your password at the prompt. 5. Press the Navigation keys to scroll and highlight New Password . 6. Press the Select key. 7. Use the dialpad to enter the new password. 8. Press the Select key to accept t...
Page 23 - Before you begin; CAUTION
Connect the IP Audio Conference Phone 2033 components 23 Connect the IP Audio ConferencePhone 2033 components Before you begin Note: Your IP Audio Conference Phone 2033 supports both AC power and Power over Ethernet (PoE) options. To use Power over Ethernet, where power is delivered over CAT5 cable,...
Page 24 - Steps; Figure 5
Connect the IP Audio Conference Phone 2033 components 24 Steps 1. Connect one end of the CAT5 Ethernet cable to the network interface located on the back of the Power over Ethernet (PoE) module. (see Figure 5 ). Plug the other end of the CAT5 Ethernet cable in to the IP network interface. Figure 5: ...
Page 25 - Figure 6: IP Audio Conference Phone 2033 connections
Connect the IP Audio Conference Phone 2033 components 25 Figure 6: IP Audio Conference Phone 2033 connections 3. To connect an extension microphone, run the microphone cord through one of the side channels on the bottom of the main unit, and plug it into one of the extension microphone jacks. See Fi...
Page 27 - Use the Telephone Options menu; To use the Telephone Options menu:
Configure options on the IP Audio Conference Phone 2033 27 Use the Telephone Options menu To use the Telephone Options menu: 1. Press the Services key. 2. Press the Navigation keys to scroll and highlight Telephone Options . 3. Press the Select key. 4. Press the Navigation keys to scroll and highlig...
Page 28 - Adjust volume; To adjust Ringer volume:
Configure options on the IP Audio Conference Phone 2033 28 Adjust volume To adjust the volume, press the Services key, select Telephone Options and select Volume adjustment from the menu. Choose one of the following: • Ringer • Handset Listen • Buzzer Note 1: The option On Hook Dialing Listen is not...
Page 29 - To adjust Speaker volume:
Configure options on the IP Audio Conference Phone 2033 29 To adjust Speaker volume: 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep existing settings. 1. Press the Navigation keys to scroll and ...
Page 30 - To adjust the Buzzer volume:
Configure options on the IP Audio Conference Phone 2033 30 To adjust the Buzzer volume: 4. Choose one of the following: — Press the Select key to save the volume level and return to the Telephone Options menu. — Press the Cancel key to keep the existing settings. 1. Press the Navigation keys to scro...
Page 31 - Adjust display screen contrast; To adjust display screen contrast:
Configure options on the IP Audio Conference Phone 2033 31 Adjust display screen contrast To adjust the LCD screen contrast, press the Services key, select the Telephone Options , and select Contrast adjustment from the menu. To adjust display screen contrast: 4. Choose one of the following: — Press...
Page 32 - Select a language; To select a language:; Select Date/Time format; or
Configure options on the IP Audio Conference Phone 2033 32 Select a language The display is available in multiple languages. To choose a language, press the Services key, select Telephone Options , and select Language from the menu. To select a language: Select Date/Time format Several Date/Time for...
Page 33 - Select Local DialPad Tone; To select Local DialPad Tone:
Configure options on the IP Audio Conference Phone 2033 33 To select a date/time format: Select Local DialPad Tone The Local DialPad Tone option enables a pressed telephone dial key to produce Dual Tone Multi-Frequency (DTMF) sounds, a single tone, or no sound. To choose a local dialpad tone, press ...
Page 34 - View Set Information; To view set information:
Configure options on the IP Audio Conference Phone 2033 34 View Set Information The following telephone-specific information appears in the Set Infooption: • General Information • Set IP Information • Ethernet Information • Server Information • Location Information • Encryption Information To view s...
Page 35 - Select Ring type; To choose a ring type:
Configure options on the IP Audio Conference Phone 2033 35 Select Ring type The ring type option sets the telephone’s ring tone. To choose a ring type, press the Services key, select Telephone Options, and select Ring type from the menu. To choose a ring type: 1. Press the Navigation keys to scroll ...
Page 36 - Select Call Timer
Configure options on the IP Audio Conference Phone 2033 36 Select Call Timer The call timer measures how long you are on each call. To enable or disable the call timer, press the Services key, select Telephone Options , and select Call Timer from the menu. To Enable/Disable Call Timer: Select Live D...
Page 37 - To configure Live Dial Pad:
Configure options on the IP Audio Conference Phone 2033 37 To configure Live Dial Pad: 1. Press the Up/Down navigation keys to scroll and highlight Live Dial Pad . 2. Press the Select soft key. 3. Press the Up/Down navigation keys to scroll and highlight one of the following: — On — Off 4. Choose on...
Page 38 - Make a call; Line; Goodbye
Make a call 38 Make a call This section describes features associated with making a call. You have several ways to make a call from an IP Audio Conference Phone 2033. Steps Use Live Dialpad Use live dialpad to dial the number before lifting the handset. To use live dialpad: 1. Press the Line (DN) ke...
Page 39 - Use Predial; To edit a Predialed number:
Make a call 39 Use Predial Use the Predial feature to enter, preview, and edit numbers before dialing. To use Predial: To edit a Predialed number: 3. Press the Goodbye key to terminate an active call. 1. Without selecting the Line (DN) key, enter the number to be dialed. 2. Press the Line (DN) key t...
Page 40 - Activate Ring Again; To activate Ring Again:
Make a call 40 Activate Ring Again Use the Ring Again feature if you receive a busy tone or if there is no answer. Your IP Phone rings when the person you called becomes available. Ring Again automatically redials the number. To activate Ring Again: To call a Ring Again party when you receive notifi...
Page 41 - To deactivate Ring Again before notification:; Redial last number called; To use Last Number Redial:; Use Speed Call; Ring Again Deactivate
Make a call 41 To deactivate Ring Again before notification: Redial last number called Use the Last Number Redial feature to automatically redial the last dialed number. To use Last Number Redial: Use Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-,...
Page 42 - To create a Speed Call number:
Make a call 42 To create a Speed Call number: To make a Speed Call: 1. Press the Speed Call Controller (SpcCtl) key. The triangular icon flashes, indicating programming mode. 2. At the prompt: — Enter a one-, two-, or three-digit code (0-999). — If required, enter the access code (for example, “9”)....
Page 43 - Make a System Speed Call; To make a System Speed Call:
Make a call 43 Make a System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your telephone. To make a System Speed Call: 1. Press the Line (DN) key. 2. Choose one of the following: — Press the System Speed Call (SScUsr) key. — Press...
Page 44 - Answer a call; Message
Answer a call 44 Answer a call Each incoming call causes the telephone to ring and the Message Indicator lamps to flash. To answer a call: Press the Line (DN) key.
Page 45 - While on an active call; Place a call on hold; To place a call on hold:; Transfer a call; To use the Transfer feature to direct a call to a third party:
While on an active call 45 While on an active call This section describes features available during an active call. Place a call on hold Use the Hold feature when you are talking on one line and another call arrives on a second line. Retain the original call by putting it on hold, and then answer th...
Page 46 - To return to the original call, if the transfer is incomplete:; Use Timed Reminder Recall; To activate Timed Reminder Recall:
While on an active call 46 To return to the original call, if the transfer is incomplete: Use Timed Reminder Recall Use the Timed Reminder Recall feature to receive a reminder tone when a transferred call is not answered. To activate Timed Reminder Recall: 2. Dial the DN to which the call is transfe...
Page 47 - If the transferred call is not answered, your telephone rings.; Use Call Park; System Park
While on an active call 47 If the transferred call is not answered, your telephone rings. Use Call Park Use the Call Park feature to hold temporarily (park) and retrieve a call from any telephone. Using Call Park does not tie up a line and, when configured network-wide, can be used across networks. ...
Page 48 - To park a call on the System Park DN or your own DN:
While on an active call 48 To park a call on the System Park DN or your own DN: To park a call on a DN other than the System Park DN or your own DN: To retrieve a parked call: During an active call, press the Park key twice. Note: By default, the call is parked on your DN unless a System Park is ena...
Page 49 - Record a Calling Party Number; To record a caller’s number for accounting purposes:; Trace a malicious call; Call Party
While on an active call 49 Record a Calling Party Number Use the Calling Party Number feature to record a caller’s number, or to charge a call to an account number, during an established call. To record a caller’s number for accounting purposes: Trace a malicious call Use the Malicious Call Trace fe...
Page 50 - To activate Call Trace:
While on an active call 50 To activate Call Trace: 1. Press the Transfer (Trans) key or the Conference (Conf) key. 2. Dial the Special Prefix (SPRE) code followed by 83 or enter the Call Trace FFC to reconnect automatically. Note: Contact your system administrator for the Call Trace feature SPRE cod...
Page 51 - While away from your desk; Use Call Forward; To forward your calls or change the forward number:; Fwd
While away from your desk 51 While away from your desk This section describes features that are used when you are away from your desk. Use Call Forward Use the Call Forward feature to direct incoming calls to ring on another line (DN). If the telephone is in the process of ringing, that call cannot ...
Page 52 - To reinstate Call Forward to the same number:; Use Internal Call Forward; To activate Internal Call Forward:; Use Remote Call Forward
While away from your desk 52 To reinstate Call Forward to the same number: Use Internal Call Forward Use Internal Call Forward to allow only calls originating at internal DNs to ring at another DN. Calls originating outside your telephone system still ring at your telephone. Current incoming calls c...
Page 53 - To activate Remote Call Forward:
While away from your desk 53 To activate Remote Call Forward: 1. Press the Line (DN) key. 2. If calling from a telephone outside the system, dial your direct system access number and wait for dial tone. 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Contro...
Page 54 - To deactivate Remote Call Forward:; Secure your telephone; Station Control Password
While away from your desk 54 To deactivate Remote Call Forward: Secure your telephone The Electronic Lock feature is used to prevent others from making calls from your phone. This feature is controlled using your Station Control Password. To change your Station Control Password , refer to “Security ...
Page 55 - To lock your telephone:
While away from your desk 55 To lock your telephone: To unlock your telephone: 1. Press the Line (DN) key. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. Choose one of the following: — If dialing locally, press the Goodbye key. — If dialing the FFC remotely, ...
Page 57 - Talk with more than one person; Set up a conference call; To set up a conference call:
Talk with more than one person 57 Talk with more than one person This section describes features that enable conversations between more than two people. Note: Contact your system administrator for information on accessing audio conference bridge applications. Set up a conference call Use the Confere...
Page 58 - If the person you attempt to add to the conference is unavailable:; Use Group Call; To call group members:
Talk with more than one person 58 If the person you attempt to add to the conference is unavailable: Use Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until they all answer. To call group members: 1. Press the Goodbye key. 2. Press the Line...
Page 59 - To answer a Group Call:; To end a Group Call:
Talk with more than one person 59 To answer a Group Call: Note: When you answer a Group Call, three 10-second tones notify you that there is a group call on your extension. To end a Group Call: Press the Line (DN) key. Press the Goodbye key. Note: When the person who made the Group Call disconnects,...
Page 60 - Work without interruption; Use Make Set Busy; To activate Make Set Busy:
Work without interruption 60 Work without interruption This section describes features that provide uninterrupted work time. Use Make Set Busy Use the Make Set Busy feature to make your telephone appear busy to all callers. To activate Make Set Busy: To deactivate Make Set Busy: 1. Press the Line (D...
Page 61 - Additional call features; Charge a call or charge a forced call
Additional call features 61 Additional call features Contact your system administrator to determine if the following call features are available on your telephone. Use Call Page Connect to make an announcement Use the Call Page Connect feature to make an announcement over a paging system. To use Cal...
Page 62 - To charge a call in progress:
Additional call features 62 To charge a local or long-distance call to an account before you dial: To charge a call in progress: 1. Press the Line (DN) key. 2. Press the Charge key or dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When the dial tone sounds, dial the number...
Page 63 - To charge a call to an account when you transfer a call:
Additional call features 63 To charge a call to an account when you transfer a call: To charge a call to an account when you add someone to a conference call: 1. Press the Transfer (Trans) key. The call is placed on hold. 2. Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. A...
Page 64 - Call Detail Recording; Override
Additional call features 64 Use Forced Camp-on Use the Forced Camp-on feature to automatically ring another telephone (internal or external) immediately after that telephone disconnects from its current call. To use Forced Camp-on: 2. Dial the Call Detail Recording FFC. 3. Dial the charge account nu...
Page 65 - To answer a call camped on to your extension:; Use Enhanced Override; To use Enhanced Override:
Additional call features 65 To answer a call camped on to your extension: Use Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. Use Enhanced Override to make a simple call or a consultation call, such as placing a call on hold and call...
Page 66 - To disconnect Enhanced Override:; Override a busy signal
Additional call features 66 To disconnect Enhanced Override: Override a busy signal Use the Override feature to override a busy signal and interrupt another call. To override a busy/engaged signal: 2. Enter the Override FFC again. — The other two persons on the call receive an override tone and a co...
Page 67 - To end the connection:; Use Privacy Release; To use Privacy Release on an established call:; Use Radio Paging
Additional call features 67 To end the connection: Use Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. To use Privacy Release on an established call: Use Radio Paging Use the Radio Paging feature to page a person and stay on the line unt...
Page 68 - To use Automatic Post selection:
Additional call features 68 To use Automatic Post selection: The called party is either busy on the telephone or away from the desk. To page the called party, you do not need to redial the number of the called party. 3. Dial the number of the party you want to page. After dialing, the ringback tone ...
Page 69 - To answer a Radio Page:; Radio Page Answer
Additional call features 69 To answer a Radio Page: If you carry a Radio Pager, a page indicates that someone dialed your line (DN). If the Radio Page system is set up to function in Meet-me mode, you can answer the page call from any telephone. 1. Press the Line (DN) key. 2. Dial the Radio Page Ans...
Page 70 - Additional features; Virtual Office; Virtual Office Login
Additional features 70 Additional features Virtual Office When you are away from your office telephone, use the Virtual Office feature to transfer calls and all of your telephone's features to a remote telephone. Note 1: Consult your system administrator to verify if the Virtual Office feature is av...
Page 71 - Virtual Office on your remote telephone
Additional features 71 Virtual Office on your remote telephone Figure 7 on page 72 through Figure 10 on page 73 show IP Phones logged on to an IP Audio Conference Phone 2033 using Virtual Office. 3. Press the Select key. 4. Enter your User ID (for example, your DN including the access code) at the p...
Page 74 - Virtual Office on your office telephone; To regain operation of a telephone being used for Virtual Office:; Virtual Office logout; To log out from a remote telephone:; Home
Additional features 74 Virtual Office on your office telephone To regain operation of a telephone being used for Virtual Office: Virtual Office logout To log out from a remote telephone: When activated for Virtual Office by a remote telephone, your office telephone is logged out and is no longer ope...
Page 75 - Troubleshoot Virtual Office
Additional features 75 Troubleshoot Virtual Office When you use Virtual Office, error messages may display on-screen. Table 4 lists error messages and actions to correct the causes. 2. Press the Navigation keys to scroll and highlight Virtual Office Logout . 3. Press the Select key. Table 4: Trouble...
Page 76 - Displayed Message
Additional features 76 Invalid ID (3) Incorrect User ID entered. Enter correct User ID. User ID in Gatekeeper database points to originating Call Server. Notify system administrator. Locked from Login Three failed attempts to enter the correct Station Control Password. Wait one hour for the lock to ...
Page 78 - Normal Mode; Local Mode; Test Local Mode
Additional features 78 Media Gateway 1000B A Media Gateway 1000B (MG 1000B) IP Audio Conference Phone can operate in Normal or Local mode. Normal Mode The IP Audio Conference Phone registers with the main office and receives telephone services from the main office. At any time during Normal Mode, yo...
Page 79 - Resume Normal Mode
Additional features 79 Resume Normal Mode Use the Resume Normal Mode command to return to Normal Mode after testing survival functionality. Note: If the Resume Normal Mode command is not performed after testing, the telephone automatically returns to Normal Mode in 10 minutes. 3. Press the Select ke...
Page 80 - Display Message
Additional features 80 Troubleshoot MG 1000B When using MG 1000B, error messages may display on-screen. Table 5 lists error messages and actions to correct the causes. Table 5: Troubleshoot MG 1000B Display Message Probable Cause Action Local Mode Test Local Mode. Press the Services key, and then se...
Page 81 - Hospitality features; Set Automatic Wake-Up; To enter the time for an Automatic Wake-Up call:
Hospitality features 81 Hospitality features Hospitality features are intended for hotel operations. Set Automatic Wake-Up Use the Automatic Wake-Up feature to receive a timed reminder call. From your telephone, you can program the system to automatically place a call to yourself at a predetermined ...
Page 82 - To verify the time for the Automatic Wake-Up call:
Hospitality features 82 To quit an Automatic Wake-Up call: To verify the time for the Automatic Wake-Up call: 1. Press the Line (DN) key. 2. Dial the Automatic Wake-Up Quit FFC. 3. Press the Goodbye key. 1. Press the Line (DN) key. 2. Dial the Automatic Wake-Up Verify FFC. 3. Dial the Automatic Wake...
Page 83 - Flexible Feature Codes
Flexible Feature Codes 83 Flexible Feature Codes Use this worksheet to record the FFCs assigned by your system administrator. FFC Feature FFC Feature Automatic Wake-Up Activate Malicious Call Trace Automatic Wake-Up Deactivate Pickup Ringing Number Automatic Wake-Up Verify Remote Call Forward Activa...
Page 85 - Terms you should know; Attendant; Calling Party Name Display; Fastbusy
Terms you should know 85 Terms you should know Attendant A telephone operator in your organization. Calling Party Name Display Information, such as the caller’s name and telephone number, appearing on the LCD screen. The system must have CPND enabled. Categor y 5 (Cat5) Balanced 100 Ohm cable and as...
Page 88 - Status Messages; User Interface
Terms you should know 88 Special Prefix code (SPRE) Special codes entered using the dialpad, followed by a two-digit access code, that enable features (for example, Call Forward All Calls requires entry of SPRE code + 74). Station Control Password (SCPW) Enables security features on your phone to pr...
Page 89 - Index
Index 89 Index A About the IP Audio Conference Phone 2033 13 Answer a call 44 Attendant 85 Automatic Wake-Up 81 B Basic features 13 Branch office 78 C Call features and Flexible Feature Codes 21 Call Forward 51 Call Page 61 Call Page Connect 61 Call Park 47 Call party information 85 Call Timer 36 Ca...
Page 94 - Nortel IP Audio Conference Phone 2033; User Guide
Nortel Communication Server 1000 Nortel IP Audio Conference Phone 2033 User Guide Copyright © 2009 Nortel Networks. All rights reserved. LEGAL NOTICEWhile the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS...
