Nortel NN10300-020 - Manual

10 Overview IP Phone terminal description The IP Phone 2007 offers these features: • five light-emitting diode (LED) indicator lamps — message waiting lamp — mute lamp — headset lamp — handsfree lamp — link lamp • volume control keys • standard telephone dialpad • large, color touch panel display sc...

Touch panel description 11 • upgradeable firmware • wideband audio support Touch panel description Point-and-click operations are performed using the touch panel. The touchpanel is used with the graphical user interface (GUI) to present soft keysdirectly on the display. Activate all feature keys and...

Touch panel description 13 Table 1Touch panel application area (cont’d.) Component Description Four soft keys Softkey labels are context sensitive. Softkeys can be configured to support features. Dedicated feature keys • Inbox • Directory • Outbox • Quit • Expand • Services • Copy Tools area The too...

14 Overview Table 2Touch panel tools area Components Description Tools Provides access to the tools used on theterminal. Primary application Shows you the primary graphical externalapplication, as configured by the administrator,for example My CallPilot. Also used to launchthe application. Applicati...

Terminal indicators 15 Touch screen maintenance The touch screen will need occasional cleaning. CAUTION Do not use any liquids or powders on the telephone. Usinganything other than a soft, dry cloth can contaminate telephonecomponents and cause premature failure. Terminal indicators The IP Phone ter...

17 . IP Phone 2007 menu systems After you successfully log on, the menu systems are active and available.An up or down arrow indicates the navigation key to press to scroll to thenext item. Labels appear on the soft keys, in response to items selectedon the screen. Some IP Phone functions can be acc...

Main menu 19 See “Using the Time menu” (page 65) . User Use the User menu to: • view your username • view your login type • enable or disable auto login feature • change your password See “Using the User menu” (page 69) . History Use History menu to: • reset the Inbox • reset the Outbox See “Resetti...

20 IP Phone 2007 menu systems Menu hierarchy Tools menu The tools menu provides access to these options. If password protection is enabled the system prompts you for a passwordwhen you open the Tools menu. See Figure 3 "Touch panel tools area" (page 13) for location of the Tools key. Network...

How to use the navigation keys 21 Contrast and brightness Use the Contrast and Brightness option to adjust these levels of thedisplay, and to reset the sleep timer. To extend the life of the touch paneldisplay, the IP Phone uses a sleep timer, which turns off the backlightwhen the preset time elapse...

23 . Connecting the IP Phone to the LAN Follow this procedure to connect the terminal to the Local Area Network(LAN), and to a power source. CAUTION Risk of equipment damage Do not plug the IP Phone into a regular telephone jack. Thiscauses severe damage to the terminal. Consult your systemadministr...

24 Connecting the IP Phone to the LAN Procedure job aid Figure 4IP Phone connectors Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Standard 7 March 2008 Copyright © 2007, 2008 Nortel Networks .

25 . Logging on This section describes how to log on to the network. If the Centrex IPClient Manager (CICM) is set up as part of a group of CICMs, you canchoose which CICM to connect to. After you select a gateway, the terminaldirects itself at that CICM and the Username screen appears. If a firmwar...

27 . Logging off Follow this procedure to log off from the network. Step Action 1 From the touch panel, select Logoff. 2 Press Ok.A confirmation screen appears. 3 Confirm the action.You are logged off from the network. --End-- Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-020 02.03 Sta...

29 . Maintaining the touch panel Follow these procedures to maintain the touch panel. Navigation • “Calibrating the touch panel” (page 29) • “Cleaning the touch panel” (page 30) Calibrating the touch panel Follow this procedure to calibrate the touch panel. See Figure 3 "Touch panel tools area&#...

30 Maintaining the touch panel You will exit to the main display. • If the calibration is incorrect and you want to try again, pressYes. Repeat step 3. --End-- Cleaning the touch panel Follow this procedure to clean the touch panel. CAUTION Do not use any liquids or powders on the telephone. Usingan...

31 . Making calls Follow one of these procedures to make a call. Navigation • “Making a call using off-hook dialing” (page 31) • “Making a call using handsfree dialing” (page 31) • “Making a call using predial” (page 32) • “Editing a predialed number” (page 32) Making a call using off-hook dialing F...

32 Making calls A line is selected and you hear a dial tone. 2 Use the dialpad to enter the number. 3 When the call is answered, begin speaking. 4 For privacy, lift the handset. 5 To return to handsfree mode, press the Handsfree key andplace the handset in the cradle.The handsfree feature is active....

35 . Answering calls Follow these procedures to answer calls. Incoming calls cause thetelephone to sound and the message indicator lamp to flash. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keys. Answering a call Follow this procedure to answer a call. Action Per...

37 . Ending a call Follow this procedure to terminate an active call. The goodbye key is useful for dropping out of a conference call or exitingvoice mail. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the key. Action Perform one or these actions. • Return the handset ...

39 . While on an active call Follow these procedures to put a call on hold, transfer a call, use the mutekey, and use the conference call feature. See Figure 1 "IP Phone 2007 components" (page 9) for the location of the keys. Navigation • “Using call hold” (page 39) • “Transferring a call” (...

40 While on an active call Step Action 1 On the screen, touch the key to which the Transfer feature isassigned.The call is put on hold and a dial tone sounds. On the display,an indicator flashes beside the line on which the call is held. 2 Use the dialpad to enter the number to which to transfer the...

Using the mute feature 41 Using the mute feature Muting prevents the transmission of sounds through the microphone.Follow this procedure to use the mute feature. Step Action 1 During a call, press the Mute key.A red light is turned on to indicate the feature is enabled. 2 To turn off the feature, pr...

43 . Using call forward Follow this procedure to forward calls to another IP Phone when you areaway from your desk. Step Action 1 To activate call forward without lifting the handset, on the screen,touch the key to which the Forward feature is assigned. 2 Use the dialpad to enter the number of the e...

45 . Navigating the menu system Follow the procedures in this section to access and use the menu system. You can select menu items using shortcut keys. The shortcut key is thenumber on the dialpad that corresponds to the number of the menu item.Only items numbered 0 through 9 have a shortcut key. Na...

46 Navigating the menu system Navigating the Audio menu If you have permission to change the default volume on the handset,headset, and handsfree speaker, the audio item appears in the mainmenu. If you do not have this permission, audio profile appears instead. Follow this procedure to use the Audio...

Navigating the User menu 47 Navigating the Time menu Follow this procedure to navigate the Time menu. Use this menu toconfigure the formats used by the display to show the time and date. Step Action 1 From the main menu, select and open Time.The Time menu opens. 2 Perform one of these actions: • Sel...

49 . Using the Audio menu Follow these procedures to view and edit your audio settings. Your systemadministrator must grant you permission to edit your audio settings. Navigation • “Viewing and editing your audio profile” (page 49) • “Viewing and editing the default volumes” (page 50) • “Selecting a...

50 Using the Audio menu 2 If you have permission, and want to edit you audio profile, pressOk.A list of available profiles appears. 3 Select the profile you want.A check mark appears beside the selection. 4 Press Ok to save the setting.The new profile is saved and you return to the main menu --End--...

Resetting a default volume 51 8 You may also press Play to hear the volume level of the Ringeror Buzzer volume settings. 9 Also included in the menu for default volumes is the Help option. --End-- Viewing and editing the dialpad feedback Follow this procedure to view and edit the dialpad feedback. S...

52 Using the Audio menu Selecting a ring tone Follow this procedure to select a ring tone. You can listen to a ring tone before you select it, through the Play andStop options. Prerequisites The system administrator must grant you permission to change your ringtone. Step Action 1 From the main menu,...

55 . Using the Feature menu Follow these procedures to use the Feature menu. When you access the Features menu, a numbered list of the featuresprovisioned on each key is displayed. The number displayed indicates thekey to which the feature is assigned to your line on the CommunicationServer 2000 (CS...

56 Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 On the terminal, select the key that you want to assign to adifferent feature. 3 From the Feature menu, select and open Assign. 4 Press Ok.The Assign menu opens. --End-- Defining the key type Follow this procedure t...

Using the Assign menu 57 The key type is changed and a check mark appears beside theselection. 7 To assign a directory entry to a Local key, see “Assigning a directory entry to a feature key” (page 57) . --End-- Assigning a directory entry to a feature key Follow this procedure to assign a directory...

58 Using the Feature menu Step Action 1 From the main menu, open the Feature menu. 2 From the Feature menu, select and open Assign.The Assign menu opens. 3 From the Assign menu, select AutoScroll. 4 Press Ok.The AutoScroll screen appears. 5 Perform one of these actions. • To enable AutoScroll, selec...

Using the Options menu 59 Labeling a feature key Follow this procedure to change the label associated with a feature. Text entries are made using the on-screen keyboard or the dialpad. See “Using the on-screen keyboard to enter text” (page 95) or “Using the dialpad to enter text” (page 97) . Step Ac...

60 Using the Feature menu such as Call Forward and Make Set Busy, (which can only be activatedwhile the user’s line is idle). Conversely, displaying either of these featuresagainst a key while the user is active in a call is not necessary. Some features are configured so that they are never hidden, ...

Using the Options menu 61 3 From the Options menu, select and open Default Feature.The Default Features screen appears, showing a list of DN keys. 4 Scroll through the list to select the key that you want to assignas your default line key. 5 Press Ok.The selected key is now your default line key. Yo...

63 . Selecting the language Follow this procedure to select your language preference. Step Action 1 From the main menu, select and open LanguageA list of available languages appears. 2 Scroll through the list and select your preferred language. 3 Press Ok.The terminal now displays text in the select...

65 . Using the Time menu Follow procedures in this section to configure time and date formats. Navigation • “Setting the time zone” (page 65) • “Enabling Daylight Saving Time” (page 65) • “Disabling Daylight Saving Time” (page 66) • “Setting the time format” (page 66) • “Setting the date format” (pa...

66 Using the Time menu Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and openDaylight Saving.The Daylight Saving screen appears. The word Off appears witha check mark beside it, to indicate that the feature is disabled. 3 Select On. 4 Press Ok.Daylight Savings Ti...

Setting the date format 67 Step Action 1 From the main menu, open the Time menu. 2 From the Time menu, select and open Time Format.The Time Format screen appears. 3 Scroll through the Time Format options to select the format youwant.A check mark appears beside the format currently in use. 4 To enabl...

68 Using the Time menu Resetting the default time Follow this procedure to reset the terminal to the default time. Step Action 1 From the main menu, open the Time menu. 2 Form the Time menu, select and open Reset.A confirmation screen appears. 3 Confirm the action.The terminal reverts to the default...

69 . Using the User menu Follow procedures in this section to view and edit your User profile. Navigation • “Viewing your username” (page 69) • “Viewing your login type” (page 69) • “Viewing, disabling, or enabling the auto login feature” (page 70) • “Changing your password” (page 71) Viewing your u...

70 Using the User menu Step Action 1 From the main menu, open the User menu. 2 From the User menu, select and open Login Type.If Unique is enabled, Ok appears above the far left soft key. --End-- Viewing, disabling, or enabling the auto login feature Any maintenance activity, for example a firmware ...

Changing your password 71 Changing your password Follow this procedure to change your password. Text entries are made using the on-screen keyboard or the dialpad. See “Using the on-screen keyboard to enter text” (page 95) or “Using the dialpad to enter text” (page 97) . Step Action 1 From the main m...

73 . Testing the local mode The Diagnostics menu is used by an administrator for registering theterminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Step Action 1 From the main menu, open the Diagnostics menu. 2 From the Diagnostics menu, select and open Test Loca...

75 . Performing a firmware upgrade If a firmware upgrade for the IP Phone is available, the system promptsyou to upgrade when you log on. If the firmware level is between theminimum and maximum level set by the administrator, Yes and No optionsappear on the soft keys. If the terminal is below the mi...

77 . Using the directory Follow procedures in this section to use the directory feature. Navigation • “Adding or editing a directory entry” (page 77) • “Deleting an entry from the directory” (page 78) • “Making a call using the directory” (page 79) Adding or editing a directory entry Follow this pro...

78 Using the directory b Enter the number. c Press Ok. The number is entered in the directory, and you return to the New Entry menu. 5 To add or edit the surname, perform these steps: a From the New Entry menu, select and open Surname. b Enter the surname. c Press Ok. The surname is entered in the d...

Making a call using the directory 79 4 Press the down navigation key until the Delete option appears. 5 Press Ok.A confirmation screen appears. 6 Press Ok and then press Yes to confirm the action. --End-- Making a call using the directory Follow this procedure to make a call from within the director...

81 . Using the Inbox Follow these procedure to use the Inbox. The IP Phone 2007 has a dedicated fixed key for the Inbox. The systemlogs the incoming key number, time and date, as well as the display shownon the IP Phone at the time of the incoming call. The information from thedisplay is captured on...

82 Using the Inbox Accessing the Inbox Follow this procedure to access and use the Inbox. Step Action 1 Press the Inbox key.The Inbox screen appears, showing a list of the 10 most recentincoming calls. 2 Select an item from the list and press Ok. 3 Perform one of these actions: • Select Dial to call...

Resetting the Inbox 83 The Inbox screen appears, showing a list of the 10 most recentincoming calls. 2 Select a number from the list. 3 Press Ok.The Dial screen appears. 4 Press the down navigation key to select Store.The directory submenu opens. 5 See “Adding or editing a directory entry” (page 77)...

85 . Using the Outbox Follow the procedures in this section to use the Outbox feature. The IP Phone 2007 has a dedicated fixed key for the Outbox. Informationabout outgoing calls is stored in the Outbox. The system logs the outgoingkey number, time, and date. If the duration of the call is more than...

86 Using the Outbox Step Action 1 Press the Outbox key.The Outbox screen appears, showing a list of the 10 most recentoutgoing calls. 2 Select an item from the list and press Ok. 3 Perform one of these actions: • Select Dial, to call the number. • Select Display to view call information. • Select St...

Resetting the Outbox 87 3 Press Ok.A list of options appears. 4 Press the down navigation key to select Store.The directory submenu appears. 5 See “Adding or editing a directory entry” (page 77) . --End-- Using the Outbox to make a call Follow this procedure to make a call from within the Outbox. St...

89 . Adjusting the sleep timer Follow this procedure to reset the sleep timer. To extend the life of thetouch panel display, the IP Phone uses a sleep timer, which turns off thebacklight when the preset time elapses. Selecting a sleep time of never reduces the life span of the display screen. The sl...

91 . Using the Preferences tool Follow this procedure to change the look of the dedicated feature keys.The preferences tool allows you to: • change a default label to an icon • change an icon to a default label • define your own label Step Action 1 Open the Tools menu. 2 Press Preferences. 3 Press B...

97 . Using the dialpad to enter text Follow this procedure to use the dialpad to enter text. You may also usethe on-screen keyboard to enter text. See “Using the on-screen keyboard to enter text” (page 95) . On the dialpad, keys numbered 2 through 9 each have three lettersassociated with them. When ...

99 . Access Code summary Contact your system administrator for a list of features available on yourIP Phone, and the corresponding Access Codes. Use Table 1 to keep track of the feature Access Codes. Feature Access Code Feature Access Code Carrier VoIP Nortel IP Phone 2007 User Guide (CICM) NN10300-...