Nortel NN10042-116 - Manual

12 New in this release Table 1221x handset controls Control Meaning Soft keys Soft keys provide access to all Centrex IP Client Manager (CICM)menus and services. Two rocker switches (soft keys), locatedimmediately below the display area, provide the means to selectmenu items and perform operations. ...

18 New in this release IP Phone handset controls The following table provides a brief description of the Nortel IP Phone2210, 2211, 2212, 6120, and 6140 wireless handset controls. See Table 2 "IP Phone handset controls" (page 18) . Table 2IP Phone handset controls Control Meaning Softkeys WL...

IP Phone handset display 19 Table 2IP Phone handset controls (cont’d.) Control Meaning Depending on the presence of an optional messaging application,the FCN key can also provide message browsing functionality. LINE Provides access to the User Option menu: Ring Type, Noise Mode,Alias IP Address, Cur...

20 New in this release Figure 7IP Phone 2210 Series display area Power off The handset is turned off. In this state, the handset is not registered withthe call server. Press the Power Off/End Call key for 2 seconds to changeto this state. In this state, you can recharge the battery pack. Standby sta...

IP Phone handset display 21 The handset does not ring in this state. The handset must be brought into the active/idle state before you canperform any action, or access the CICM functionality. In the active/idlestate, the handset display is active and displays a message EXT----- , and you hear a loud...

22 New in this release Active Idle This mode is equivalent to a wired telephone that is on-hook or idle, wherethe softkey display area is active but there is no dial tone. The handsettransitions to Active Idle mode in the following ways: • when the handset receives an incoming call while in Standby ...

IP Phone handset display 23 However, if a wireless handset is out of contact with the system for fourseconds (worst case scenario) during ongoing UNIStim messaging, aUNIStim failure can occur and cause the wireless handset to lose theUNIStim association with the CICM. Message Alert The Nortel IP Pho...

24 New in this release The handset automatically returns to Standby mode if no key is pressedfor a period of 10 seconds. The Standby mode uses less power than theActive Idle mode. In Standby mode, you can recharge the battery pack. IP Phone handset status indicators, icons, and softkeys This section...

Outbox 27 Table 3IP Phone handset status indicators, icons, and softkeys (cont’d.) Indicator light or Icon Description and Function USB Active USBDisplays when the handset is being configured by the USB port ofthe dual charger. Yes Positive replyConfirms a positive response to a prompt or displayed ...

28 New in this release The Outbox can store a maximum of 10 calls. When the maximum isreached the oldest call is dropped. Calls appear in the list in the order theywere received, with the most recent call at the top of the list. Use the upand down navigation keys to scroll through the list. The Outb...

Firmware for the WLAN Handset 6100 Series 29 (AP) use radio frequencies to transmit signals to and from the wirelesshandsets. For best quality of service (QoS) performance the Access Pointshould be SpectraLink Voice Priority (SVP)-compliant. Wireless Security Switch (WSS) The Wireless Security Switc...

33 . CICM menu system The Centrex IP Client Manager (CICM) menu system provides additionalfunctions and features to Nortel IP Phone 2210, 2211, 2212, 6120, and6140 wireless handsets. This section describes the Main Menu system, Figure 11 "CICM menu hierarchy for IP Phone WLAN Handset" (page ...

CICM menu system 35 See "Select a Language" (page 90) . User Use the User menu to: • view your user name • view your login type • enable or disable auto login feature • change your password See "Using the User menu" (page 61) . History Use History menu to: • reset the Inbox • reset t...

37 . IP Phone WLAN handset menus Nortel IP Phone WLAN Handset 2210 Series and 6100 Series wirelesshandsets have a Function (FCN) key that displays a Features menu, aLINE key that displays the User Option menu, and Softkeys to configureoptional features, in addition to the Centrex IP Client Manager (...

38 New in this release Table 4Function Key menu (cont’d.) Item number Function name Description 5 Inbox Allows you to access the CICM Inbox. 6 Outbox Allows you to scroll through the list of calls to: select a callto dial, view call information, or select a call to store in thedirectory. User Option...

41 . Turn the handset on and off This section describes the procedures to turn on and off the Nortel IPPhone WLAN Handset 2210 Series and WLAN Handset 6100 Serieswireless handsets. To view the location of the keys on a specific handset, go to "Overview" (page 11) . Navigation • "Turning ...

42 Turn the handset on and off Turning off the handset Follow this procedure to turn off the handset. You cannot turn off the handset while a call is active. Procedure Steps Step Action 1 Press and hold the Power off/End call key for 2 seconds. One chirp sounds. The handset turns off. 2 Release the ...

43 . Logging on Follow these steps to log on. You must be logged onto the system to makeor receive calls. If you are unsure how to use the dialpad to enter text, see "Enter text using the dialpad" (page 105) before starting this procedure. Prerequisites You must be logged out. Procedure Step...

45 . Logging off Follow these steps to log off from the system. Prerequisites You must be logged on, and the handset must be active. Procedure Steps Step Action 1 From the main menu, select and open Logout. 2 Press Ok. The logout confirmation screen appears. 3 Press Yes. --End-- Carrier VoIP Nortel ...

47 . Using the Audio menu Follow this procedure to view and edit your audio profile. The audio profiles available to you depend on those selected by thesystem administrator. Contact your administrator for recommendedprofiles. You must have permission to edit the audio profile. If the administrator h...

49 . Using the main menu Follow this procedure to access the Centrex IP Client Manager (CICM)menu of services. Prerequisites The handset must be active, and you must be logged on. See "Logging on" (page 43) . Procedure Steps Step Action 1 Press Menu. The CICM main menu appears. 2 Use the up ...

51 . Use the CICM Feature menu Follow this procedure to access the Centrex IP Client Manager (CICM)Feature menu. The Feature menu is used to add or edit feature keyassociations. See "Using the main menu" (page 49) to access the Feature menu. The Feature menu consists of four menu items: Assi...

52 Use the CICM Feature menu 4 Press Ok to access the list and select an item. Possible items are: Assign, Label, Options, and Reset. 5 Select an item and press Ok. The screen for that item appears. 6 Follow the procedure for the selected item. --End-- Using the Assign menus Follow these procedures ...

Using the Assign menus 53 Attention: Defining the key type Procedure Steps Step Action 1 Each feature key can be defined in one of two ways: Centralor Local. A feature key defined as Central can have a Centrexfeature, such as Call Forward, assigned to it. A feature keydefined as Local can have a dir...

54 Use the CICM Feature menu Attention: Enabling or disabling the CICM Inbox Procedure Steps Step Action 1 From the Feature menu, select and open Inbox. The Inbox screen appears. 2 Perform one of these actions: • To enable the Inbox, select Enable. • To disable the Inbox, select Disable. 3 Press Ok....

Using the Options menus 55 Prerequisites You must first access the Feature menu. To access the Feature menu see "Navigating the Feature menu" (page 51) . Procedure Steps Step Action 1 From the Feature menu, select and open Options. The Options menu appears. 2 Select a menu item: • Auto Hide:...

Resetting the feature keys to their defaults 57 such as Call Forward and Make Set Busy, (which can only be activatedwhile the user’s line is idle). Conversely, displaying either of these featuresagainst a key while the user is active in a call is not necessary. Some features are configured to never ...

59 . Testing the local mode The Diagnostics menu is mainly used by an administrator for registeringthe terminal with a Survivable Remote Gateway. Follow this procedure to test the local mode. Prerequisites • You must be logged on. • Permission to access this menu must permission granted by thesystem...

61 . Using the User menu Follow this procedure to access and use the Centrex IP Client Manager(CICM) User menu. Use the User menu to: • View your user name • Define your login type • Enable the auto-login feature • Change your password Navigation • "Navigating the User information menus" (pa...

62 Using the User menu 2 Use up and down navigation keys to select an item. • To view your user name, go to "Viewing your user name" (page 62) . • To enable the auto-login feature, go to "Enabling Auto Login" (page 62) . • To redefine your login type, go to "Viewing your login ty...

Changing your password 63 Procedure Steps Step Action 1 From the User menu, select and open Auto Login. The AutoLogin screen appears. 2 Use the navigation key to select Enabled. 3 Press Ok. --End-- Viewing your login type Follow this procedure to view your login type. Nortel IP Phone WLAN Handset 22...

65 . Make a call This section describes the features associated with making a call and theirrespective procedures for Nortel IP Phone WLAN Handset 2210 Seriesand Nortel IP Phone WLAN Handset 6100 Series handsets. In this section,the features pertain to both handsets unless otherwise specified. To vi...

66 Make a call Procedure Steps Step Action 1 Press the MENU key. The handset state changes from idle to the active/on-hook state. 2 Use the dialpad to enter the number you want to call. The number appears in the display area. 3 Press OK to dial the number. --End-- Editing the predial number Follow t...

Making a call using a line 67 3 Press the Redl soft key. 4 Scroll using the Nav keys to select the number that you wish tore-dial. 5 Press the Dial soft key. --End-- Making a call using a headset Follow this procedure to make a call using the headset. Procedure Steps Step Action 1 Connect the headse...

69 . Answer a call Follow these procedures to answer an incoming call. Each incoming call causes the wireless handset to ring or vibrate, andthe line number appears and flashes on the display. The name and theextension may appear, depending on datafill set by the administrator. See the handset figur...

70 Answer a call Procedure Steps Step Action 1 Press any key on the handset except Power on/Start call, Poweroff/End call, soft keys, or keys on the side of the handset. 2 Speak to the caller. --End-- Call Waiting The Call Waiting feature alerts you to an incoming call by producing atone. The curren...

71 . Ending a call Follow this procedure to terminate a call. Nortel recommends that you end all calls by pressing the Power off/Endcall key, even when the far end disconnects first. To view the location of the key on a handset, go to "Overview" (page 11) . Procedure Steps Step Action 1 Pres...

73 . While on an active call Follow these procedures to put a call on hold, transfer a call, or useConference Call features. See the handset figures in "Overview" (page 11) for the location of the keys. Navigation • "Place a call on hold" (page 73) • "Retrieve a call on hold"...

74 While on an active call The call is on hold. In the display area, Call Held appears, and the phone number that corresponds to the line on hold flashes inthe upper display area. Attention: If Automatic Hold is enabled, the active call is automatically placed on hold when you answer the second call...

Transfer a call 75 Procedure Steps Step Action Call Park on the DN Procedure Steps Step Action 1 To park a call on the System Park DN or your own DN, during anactive call, select the Park soft key. 2 By default, the call is parked on your DN unless a System Parkis enabled to automatically park calls...

76 While on an active call The caller is put on hold, and you hear a dial tone. An iconappears beside the Transfer item in the LINE menu, indicatingthat the call is transferred. 4 Use the dialpad to enter the number to which to transfer the call. 5 When that number rings or is answered, press the LI...

Unmute a call 77 Procedure Steps Step Action 1 Press and hold the FCN key and select 3wc, or press theConference softkey. The caller is put on hold and a you hear a dial tone. 2 Dial the number of the person you want to add to the call. At thistime, you can talk privately to the person before you ad...

78 While on an active call 2 On the dialpad, press the number key that corresponds to theMute option. The mute feature is disabled, and Mute disappears from the display. --End-- Record Caller Number Follow this procedure to record a caller’s number for accounting purposeson the Nortel IP Phone WLAN ...

79 . While away from your desk Follow these procedures to receive calls when you are away from yourdesk. For the location of the keys, see the handsets in the section "Overview" (page 11) . Navigation • "Call Forward" (page 79) • "Internal Call Forward" (page 80) • "Turn ...

80 While away from your desk Internal Call Forward Follow this procedure to use Internal Call Forward. Use Internal CallForward to accept only calls that originate at internal DNs to ring atanother DN. Calls that originate outside your telephone system still ring atyour handset. Current incoming cal...

83 . Work without interruption Follow these procedures to enable and disable the Make Set Busy feature.This feature allows you to work without receiving incoming calls. For the location of the keys on the handsets, see "Overview" (page 11) . Navigation • "Activate Make Set Busy" (pag...

85 . Use the Inbox and Outbox Follow these procedures to use your Inbox and Outbox. See the handset figures in "Overview" (page 11) for the location of the keys. Navigation • "Using the Inbox" (page 85) • "Using the Outbox" (page 86) • "Resetting the Inbox or the Outbox&#...

86 Use the Inbox and Outbox 4 Press Ok. • To dial the call, go to step 5. • To view call information, go to step 6. • To store the number in the directory, go to step 7. 5 Use the navigation keys to select Dial and press Ok. The handset dials the number. The procedure is complete. 6 Use the navigati...

Resetting the Inbox or the Outbox 87 8 Use the navigation keys to select Store. The CICM Directory appears. To add an entry, see "Adding an entry to the directory" (page 108) . --End-- Resetting the Inbox or the Outbox Follow this procedure to access Centrex IP Client Manager (CICM) Historym...

89 . Using the User Option menu Follow these procedures to use User Option menu for the Nortel IP PhoneWLAN Handset 2210 Series and WLAN Handset 6100 Series wirelesshandsets. When the wireless handset is in Standby mode (power is on, but thehandset is not in use), press the Cfg button to display the...

90 Using the User Option menu Procedure Steps Step Action 1 Perform one of the following options: • press and hold the LINE key, the User Options menuappears, or • while the handset is in standby state, press the Cfg soft key. 2 Use the Up and Down Nav keys to scroll through the list andselect Exten...

Select Phone Options 91 4 Do one of the following: • to return to the previous menu and choose another option,press Back, or • to exit all menus and return to the standby state, press theEnd key. --End-- Enable the Lock Key menu Follow this procedure to enable the Lock Key menu to lock the wirelessh...

92 Using the User Option menu • Display Contrast — controls the amount of contrast for the display. • Keypad Autolock — controls automatic locking of the keypad when thehandset is in standby mode. Prerequisites The handset must be in standby mode. Select Noise Mode Procedure Steps Step Action 1 Perf...

Select Phone Options 93 2 Use the Nav keys to scroll through the list of menu items andhighlight User Profiles. 3 Press Enter to select the setting. 4 Use the Nav keys to scroll through the menu and highlight oneof the following settings (an asterisk [*] indicates the selectedsetting): Enable Tones ...

94 Using the User Option menu 8 Do one of the following: • to return to the previous menu and choose another option,press Back, or • to exit all menus and return to the standby state, press theEnd key. --End-- Change the Display Contrast Procedure Steps Step Action 1 While the handset is in the stan...

Select Ring Options 95 4 Use the Nav keys to scroll through the menu and highlightKeypad Autolock. 5 Press Enter to select the setting. 6 Use the Nav keys to scroll through the menu and highlight oneof the following settings (an asterisk [*] indicates the selectedsetting): Disable (default), 5 secon...

96 Using the User Option menu — Ring Volume — Vibrate Cadence — Ring Delay (see Note 2) • Message Alert 1 — reserved for future use. • Message Alert 2 — reserved for future use. Note 1: Ring Tone does not appear in the menu when Ring Cadence isoff. Note 2: Ring Delay does not appear in the menu when...

Select Ring Options 97 12 Do one of the following: • to return to the previous menu and choose another option,press Back, or • to exit all menus and return to the standby state, press theEnd key. --End-- Select Ring Tone Procedure Steps Step Action 1 While the handset is in the standby mode, press t...

98 Using the User Option menu 12 To play the highlighted setting, press Play. 13 Press Enter to choose the tone. 14 Do one of the following: • to return to the previous menu and choose another option,press Back, or • to exit all menus and return to the standby state, press theEnd key. --End-- Select...

Select Ring Options 99 Select Vibrate Cadence Procedure Steps Step Action 1 While the handset is in standby mode, press the Cfg soft key. 2 Use the Nav keys to scroll to Use Profiles. 3 Press Enter to select the Use Profiles. The next menu level isdisplayed. 4 Use the Nav keys to scroll through the ...

100 Using the User Option menu 2 Use the Nav keys to scroll to User Profiles. 3 Press Enter to select User Profiles. The next menu level isdisplayed. 4 Use the Nav keys to scroll through the menu and highlight one ofthe settings (an asterisk [*] indicates the selected/active setting). 5 Press Enter ...

View System Information 101 View System Information The System Information displays the following information about thehandset: • Phone IP Address — displays the Internet Protocol (IP) addressassigned to the handset. • Server IP Address — displays the Server IP address. • Firmware Version — displays...

102 Using the User Option menu Prerequisites The handset must be in standby mode. Procedure Steps Step Action 1 Perform one of the following options: • press and hold the LINE key, the User Options menuappears, or • while the handset is in standby state, press the Cfg soft key,highlight System Infor...

View Terminal Type 103 2 Press Enter to select the setting. 3 Use the Up and Down keys to scroll through the list and selectServer IP Address. 4 Press Enter. The Server IP address information appears. 5 Perform one of the following: • To return to the previous menu, press Back. • To return the hands...

105 . Enter text using the dialpad Follow this procedure to use the dialpad to enter text. On the dialpad, keys numbered 2 through 9 each have three lettersassociated with them. When entering text, press the key once to enter thefirst letter, twice to enter the second letter, and three times to ente...

107 . Use the CICM Directory Follow these procedures to use the Centrex IP Client Manager (CICM)Directory feature. Use the CICM Directory to create a phone directory of names andnumbers. The Personal Directory in the Nortel IP Phone WLAN Handset2210 Series and the Nortel IP Phone WLAN Handset 6100 S...

108 Use the CICM Directory 3 Use the down navigation key to move to the end of the list. 4 Select the item for the action you want to perform. 5 Press Ok. • To add an entry, "Adding an entry to the directory" (page 108) . • To edit an entry, "Editing a directory entry" (page 109) . •...

Deleting a directory entry 109 8 If you want the entry to appear on a Feature key, select FeatureKey on the screen, press Ok, enter the feature key. The entryshould appear, press Ok. 9 From the New Entry screen, select Save. 10 Press Ok. You are now prompted to confirm the entry before it is saved.I...

110 Use the CICM Directory Prerequisites The Directory screen must be displayed. To display the screen, see "Navigating the directory" (page 107) . Procedure Steps Step Action 1 With the Directory screen displayed, use the navigation keys toscroll through the list and select the entry to del...

111 . Additional Call Features This section describes additional call features available on the Nortel IPPhone WLAN Handset 6100 Series wireless handset, with the exceptionof the Push-to-Talk (PTT) feature. The Push-to-talk (PTT) feature is onlyavailable on the WLAN Handset 2211, WLAN Handset 2212, ...

Enhanced Override 113 You can talk privately to the person at the transfer numberbefore you press the Transfer soft key. --End-- Procedure Steps Step Action Charge a call during a conference call Procedure Steps Step Action 1 To charge a call to an account when you add someone to aconference call, f...

114 Additional Call Features 3 Press the number key that corresponds to the Override featureagain. The two parties remaining on the call hear an override tone, aconference call is established between all three participants. If aparticipant disconnects, the other two remain connected. 4 To end the co...

116 Additional Call Features Attention: Initiate a PTT option Procedure Steps Step Action 1 To select a different PTT channel: Press and release the Push-to-talk (PTT) button. Select a new channel from the list by scrolling using Nav keys. 2 To end one PTT call and start another call: Press End to e...

119 . Using the Battery Pack Nortel IP Phone WLAN Handset 2210 Series and WLAN Handset 6100Series wireless handsets use rechargeable battery packs. The WLANHandset 2210 Series handsets have one model of battery pack. TheWLAN Handset 6100 Series handsets have three interchangeable modelsof battery pa...

120 Using the Battery Pack • "Changing a battery pack during a call" (page 121) • "Charging the battery pack" (page 121) Low battery indicator The handset monitors the power level of the battery pack and notifies youwhen the battery pack needs to be charged. Failure to charge the bat...

Charging the battery pack 121 3 Push the top of the battery pack until it snaps into place. Do not force the battery pack into the handset. --End-- Changing a battery pack during a call Follow this procedure to change the battery pack while on a call. For thelocation of the release button, refer to ...

123 . Desktop Charger Nortel Networks WLAN Handset Desktop Chargers are designed to fullycharge the Nortel IP Phone WLAN Handset 2210 Series and WLANHandset 6100 Series wireless handsets. To maintain your desktopcharger, see "Cleaning the Desktop Charger" (page 128) . Attention:Desktop Charg...

124 Desktop Charger To use the Desktop Charger: • Place the unit on a flat, horizontal surface. • Plug one end of the power supply into the adapter unit, and the otherend into an appropriate wall outlet. Attention: Do not place anything in the Desktop Charger other than the WLAN Handset 2210, 2211, ...

126 Desktop Charger The handset can be off or in standby state during charging. 2 Place the handset, face forward, into the Dual Charger. The LED displays the charging status. If required, refer to SingleCharger procedure. 3 Charge the handset battery. If the handset is in standby mode, it displays ...

127 . Handset maintenance This section contains information you need to maintain the wirelesshandset. Navigation • "Cleaning the handset" (page 127) • "Cleaning the handset connector" (page 128) • "Cleaning the Desktop Charger" (page 128) • "Cleaning the Desktop Charger c...

128 Desktop Charger If the handset needs a more rigorous cleaning, you can use: • a mild detergent solution • a general-purpose household glass and surface cleaner that is sprayedonto a clean cloth or paper towel • pre-treated cloths sold for cleaning eye glasses or camera lenses • pre-moistened tow...

131 . Terms you should know Auto Hide This feature allows only those features that are available to you to appearin the display. Availability of features depends on the state of the handset,and administrator settings. Auto Login Any system maintenance activity, such as a firmware upgrade, resultsin ...

Carrier VoIP Nortel IP Phone WLAN Handset User Guide (CICM) Copyright © 2008 Nortel NetworksAll Rights Reserved. Release: CICM 10.1 Publication: NN10042-116 Document status: Standard Document revision: 04.01 Document release date: 4 July 2008 To provide feedback or to report a problem in this docume...