Page 3 - How to get Help; Getting Help from the Nortel Web site; download software, documentation, and product bulletins; Getting Help over the phone from a Nortel Solutions Center
How to get Help 3 Upgrade Guide How to get Help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site prov...
Page 5 - Contents
Contents 5 Upgrade Guide Contents Chapter 1Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Applicable systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 What’s new in BC...
Page 7 - Chapter 1; Getting started
7 Upgrade Guide Chapter 1 Getting started Use this document to upgrade a Business Communications Manager (BCM) or Survivable Remote Gateway (SRG) system to BCM 4.0 or SRG 1.5 software. Table 1 lists the supported upgrade paths to BCM 4.0 and SRG 1.5. The upgrade of a beta version of BCM 4.0 software...
Page 8 - Applicable systems; Administration Guide
8 Chapter 1 Getting started N0060597 N0060597 Applicable systems The upgrade to BCM 4.0 applies to systems running: • BCM 3.6 (2.2c or 3.1a) • BCM 3.7 (2.4f) • SRG 1.0 An SRG 1.0 system is upgraded to SRG 1.5 using the BCM 4.0 Upgrade Wizard (located on the Upgrade CDs) and SRG authorization code. T...
Page 9 - No longer supported by BCM 4.0 software; Telset Administration Guide; Partial double density:; Using this upgrade guide; First step; Second step
Chapter 1 Getting started 9 Upgrade Guide No longer supported by BCM 4.0 software The following items are not supported by BCM 4.0 software: • Companion, European Matra DECT, and Symbol: Keycodes are unavailable for BCM 4.0 and these telephones will no longer function. • PPTP functionality: Point-to...
Page 10 - Final step
10 Chapter 1 Getting started N0060597 N0060597 Second step Perform the upgrade using the information in Chapter 3, “Upgrading to BCM 4.0 and SRG 1.5,” on page 19 . The chapter describes: • Upgrading BCM200/400 and BCM1000 systems • Upgrading an SRG 1.0 system • Upgrading a BCM400 Expansion Gateway •...
Page 11 - Chapter 2; Pre-upgrade activities; Important information to note before attempting this upgrade
11 Upgrade Guide Chapter 2 Pre-upgrade activities Before you attempt to perform the upgrade, review the following prerequisites carefully to determine whether your system is compliant, and perform the indicated tasks to prepare your system for the upgrade process. If you are unable to correct any is...
Page 12 - No longer supported:; “No longer supported by BCM 4.0 software” on page 9; BCM system tasks; Verify hardware requirements:
12 Chapter 2 Pre-upgrade activities N0060597 N0060597 • No longer supported: A number of BCM 3.6/3.7 features are no longer supported in BCM 4.0. Refer to “No longer supported by BCM 4.0 software” on page 9 for more information. Pre-upgrade tasks The pre-upgrade tasks must be completed before attemp...
Page 13 - Note the BCM IP address:
Chapter 2 Pre-upgrade activities 13 Upgrade Guide • Perform a backup of your BCM 3.6/3.7 system: Current settings will be lost if there is a system failure during the upgrade procedure. Use the Unified Manager backup and restore utility (BRU) to back up all the data on the BCM and store it on a remo...
Page 14 - The BCM 4.0 system supports 4 to 12 characters; Change administrator password to default value:; You must ensure that your BCM system; Disable firewall services:
14 Chapter 2 Pre-upgrade activities N0060597 N0060597 • Change (or verify) DHCP subnet names: The BCM 4.0 system supports 4 to 12 characters for the DHCP subnet name, while BCM 3.6/3.7 supports more than 12 characters. If your BCM 3.6/3.7 system has multiple DHCP subnet names where the first 12 char...
Page 16 - Reporting for Contact Center Setup and; Management computer tasks; Verify hardware and network requirements:
16 Chapter 2 Pre-upgrade activities N0060597 N0060597 5 Uninstall RCC from the Web Host PC. Do not uninstall other RCC components such as MySQL server and clients. You will reinstall RCC after the upgrade (see Chapter 4, “Post-upgrade activities,” on page 31 ). For more detailed RCC backup instructi...
Page 17 - IPSec remote user accounts:
Chapter 2 Pre-upgrade activities 17 Upgrade Guide Record-keeping tasks The following information is not preserved by the upgrade process. Make note of the configurations so you can reenter the information after the upgrade is complete: • User accounts, groups, and permissions: The user accounts, gro...
Page 19 - Chapter 3; If you have not already done so, read all the instructions in; Upgrading the BCM400 Expansion Gateway; Perform a data backup before starting
19 Upgrade Guide Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 This section describes the steps to upgrade a BCM 3.6/3.7 system to BCM 4.0 and a Survivable Remote Gateway (SRG) 1.0 system to SRG 1.5 using the Upgrade Wizard. Since SRG 1.0 is based on the BCM 3.6/3.7 platform, and SRG 1.5 is based on th...
Page 20 - The upgrade method for SRG 1.0 to SRG 1.5 is shown in; Performing the BCM 4.0 and SRG 1.5 upgrade; If you encounter condition message during the upgrade, refer to
20 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 N0060597 N0060597 Upgrading an SRG 1.0 system to SRG 1.5 The Survivable Remote Gateway 1.0 system is a peripheral of the Communication Server 1000 (CS 1000) but leverages the BCM200/400 core software to act as a remote gateway for the Main Office. Becaus...
Page 21 - To perform the BCM 4.0 and SRG 1.5 upgrade; • If your CD-ROM drive does not run automatically, run; Start; and then; OK; The welcome page of the Upgrade Wizard appears (see; Click; I Accept; to proceed with the upgrade.
Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 21 Upgrade Guide To perform the BCM 4.0 and SRG 1.5 upgrade 1 Insert the BCM 4.0 Upgrade CD marked Disk 1 into the CD-ROM drive of the management computer. • If your CD-ROM drive is configured to run automatically, the welcome page appears. • If your CD-ROM...
Page 22 - Next; Figure 4
22 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 N0060597 N0060597 Figure 3 BCM Upgrade Checklist page 3 Select the check box at the bottom of the screen after you complete the listed tasks. 4 Click Next to continue. The sign-in page appears (see Figure 4 ).
Page 23 - IP address; Keycode Installation Guide
Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 23 Upgrade Guide Figure 4 BCM Upgrade Wizard sign-in page 5 Enter the IP address of the system being upgraded in the IP Address box. The IP address format is xxx.xxx.xxx.xxx; press the space bar to move between fields. 6 In the Password box, enter PlsChgMe!...
Page 24 - “Troubleshooting,” on page 39
24 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 N0060597 N0060597 8 Click Next when you are ready to proceed. If you entered incorrect information, you receive a condition message. Click OK and check your entry. After you click the Next button, the Upgrade Wizard performs a system validation to ensure...
Page 25 - Begin; Yes; Figure 7; Action; “Upgrade Wizard BCM status indicators” on page 29
Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 25 Upgrade Guide 9 Click Begin when you are ready to continue the upgrade. The Final Confirmation Before Upgrade Begins dialog box appears (see Figure 6 ). Figure 6 Final Confirmation Before Upgrade Begins 10 Click Yes to continue the upgrade. 11 The BCM Up...
Page 26 - A secondary dialog box (see; Transfer BCM 4.0 software; out-of-service until the upgrade is restarted and completed.
26 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 N0060597 N0060597 Figure 7 BCM Upgrade Wizard progress page A secondary dialog box (see Figure 8 ) appears during the Transfer BCM 4.0 software action. This box shows the progress of the files being copied to the BCM system. Figure 8 Transferring Disk 1 ...
Page 28 - is not accessible until the post-upgrade activities have
28 Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 N0060597 N0060597 Figure 11 Final upgrade screen with green BCM status LEDs 17 Perform the post-upgrade activities that apply to your system shown in Chapter 4, “Post-upgrade activities,” on page 31 . The BCM 4.0 system is back in service. Specific funct...
Page 29 - Upgrade Wizard BCM status indicators; and
Chapter 3 Upgrading to BCM 4.0 and SRG 1.5 29 Upgrade Guide Upgrade Wizard BCM status indicators The indicators in the BCM Status box on the transfer/upgrade page change as the transfer and upgrade process progresses (see Figure 12 and Table 3 ). Figure 12 BCM status indicators Table 3 BCM status in...
Page 31 - Chapter 4; Post-upgrade activities; “BCM system tasks” on page 31; Download and install Element Manager:
31 Upgrade Guide Chapter 4 Post-upgrade activities The following section contains a list of activities that must be performed after running the Upgrade Wizard. You must manually configure the items that were not preserved from BCM 3.6/3.7. The post-upgrade activities are divided into three parts: • ...
Page 32 - Ensure that your system name follows the naming standards:; “BCM system tasks” on page 12; Configure the system time zone:; BCM 4.0 Administration Guide; Modify
32 Chapter 4 Post-upgrade activities N0060597 N0060597 • Ensure that your system name follows the naming standards: If your system name does not follow the naming standards for BCM 4.0, then change your system name to follow the BCM 4.0 naming standards. For more information, see “BCM system tasks” ...
Page 33 - Multimedia Contact Center Web Developer Guide.
Chapter 4 Post-upgrade activities 33 Upgrade Guide • ISDN: If users require ISDN access for remote management tasks, you must configure the ISDN Dial-Out User name (Configuration > Resources > Network Interfaces > Interfaces > ISDN). If you need to change the associated password, go to: ...
Page 34 - Client upgrade tasks; “Installing Reporting for; To uninstall a client application
34 Chapter 4 Post-upgrade activities N0060597 N0060597 • Last-minute revisions: Read the documentation addendum for any last-minute issues that may need addressing with the new software. • Back up data: As soon as you confirm that the system is operating as expected, perform a backup of all data, us...
Page 35 - Administrator Applications; Installing Reporting for Contact Center (RCC); Reporting for Contact Center Setup and Operations Guide; To install RCC
Chapter 4 Post-upgrade activities 35 Upgrade Guide 5 From the Administrator Applications page, select the application to install . The panel for the selected application opens. 6 Download the application according to the instructions on the panel for the application. 7 Install the application by dou...
Page 37 - Chapter 5; Hard disk upgrade; Ensure you have a Nortel hard disk and authorization code:; Obtain a BCM 4.0 hard disk; Obtain a valid keycode file for your system:; Before beginning the upgrade, you must ensure; Ensure your system has at least 256 MB of RAM:; A minimum of 256 MB of RAM is; Note the customer data and settings:; Note the customer data and settings on your BCM 2.x
37 Upgrade Guide Chapter 5 Hard disk upgrade This section describes the process to upgrade a BCM1000 system running BCM 2.0x or BCM 2.5/FP1 software to BCM 4.0 by replacing the hard disk with a BCM 4.0 FRU hard disk obtained from Nortel. Your BCM system also requires 256 MB of RAM. Pre-upgrade tasks...
Page 38 - Upgrade to BCM 4.0 through hard disk replacement; To upgrade to BCM 4.0 through a hard disk replacement; nnadmin
38 Chapter 5 Hard disk upgrade N0060597 N0060597 Upgrade to BCM 4.0 through hard disk replacement Use the following procedure to upgrade a BCM1000 system running BCM 2.x software to BCM 4.0 by replacing the system hard disk. The hard disk upgrade does not preserve customer data, including core data....
Page 39 - Appendix A; Troubleshooting; “Dealing with condition messages” on page 39; Dealing with condition messages; Automatically corrected conditions:; Dealing with log files
39 Upgrade Guide Appendix A Troubleshooting There are a number of possible conditions that may occur during the upgrade process. This chapter provides information about those conditions, the log files generated during the upgrade, and common issues that impact system functionality. This chapter cont...
Page 40 - Upgrading to BCM 4.0 after a failed pre-check or upgrade
40 Appendix A Troubleshooting N0060597 N0060597 • upgrade.log: This is the main log file for upgrade process. It is created as the upgrade begins and information is appended to this file during the upgrade process. When the upgrade is complete, you can access this log file by using Element Manager t...
Page 41 - BIT recovery process prerequisites; BCM Imaging Tool User Guide
Appendix A Troubleshooting 41 Upgrade Guide BIT recovery process prerequisites In order to image the BCM using the BIT recovery process you require the following: • BCM Imaging Tool application CD (must be ordered from Nortel) • BCM Imaging Tool Image (3 CDs) matching the current version on your BCM...
Page 42 - Common troubleshooting issues; BCM
42 Appendix A Troubleshooting N0060597 N0060597 Common troubleshooting issues The following describes general issues that may prevent your BCM system from functioning properly. If your BCM 4.0 (or SRG 1.5) system does not function after the upgrade and the problem cannot be corrected by other troubl...
