Nortel N0035509 - Manual

Mobile Voice Client 2050 overview 9 Software dependencies The following are the MVC 2050 primary software dependencies: • Windows Mobile 2003 for Pocket PC • Windows Mobile 2003 Second Edition for Pocket PC Note: Windows Mobile 2003 SE AKU1 is not supported (Version 4.21.1088 (Build 14132)). AKU1 ha...

Mobile Voice Client 2050 overview 10 PDA vendors offer two types of rechargeable battery: standard and extended-life. The extended-life battery is recommended to provide longer call duration and increased call volume. Headsets A headset is required in order to send and receive telephone calls using ...

Mobile Voice Client 2050 overview 11 MVC 2050 menus and screen features The MVC 2050 software provides menus and screen features for your PDA. Table 1 lists the MVC 2050 menus and their selections. The MVC 2050 supports both portrait and landscape modes. See “Call Handling screen (portrait)” on page...

Mobile Voice Client 2050 overview 13 Table 2 describes the MVC 2050 screen features. Table 2: MVC 2050 screen features Screen features Selections Call Handling icons Hold, Answer, Release Toolbar (portrait) The retractable toolbar is present only on the portrait skin. It contains keys that are not p...

Installing and configuring the Mobile Voice Client 2050 14 Installing and configuring the Mobile Voice Client 2050 To install MVC 2050 on your PDA: 1. If you have an older version of MVC 2050 installed on your PDA, you must remove it prior to installing a newer version. See “Removing a previous vers...

Installing and configuring the Mobile Voice Client 2050 15 Figure 3: Removing MVC 2050 MVC 2050 installation method The MVC 2050 supports installation from a docked PDA with a Microsoft ActiveSync connection to a desktop PC. Connecting a PDA to a desktop PC using ActiveSync Use the following procedu...

Installing and configuring the Mobile Voice Client 2050 16 Figure 4: ActiveSync connected Installing the MVC 2050 from a Desktop PC using ActiveSync Use the following procedure to install MVC 2050 using the CD: 1. Insert the MVC 2050 CD into the CD-ROM drive of your desktop PC. 2. Go to your desktop...

Installing and configuring the Mobile Voice Client 2050 17 MVC 2050 configuration Enable ClearType The MVC 2050 uses a special screen font, which requires that ClearType® be enabled on your PDA. To enable ClearType: 1. From the PDA’s Main Application screen, select Start . 2. Select Settings . 3. Se...

Installing and configuring the Mobile Voice Client 2050 18 6. Select Disable . 7. Select Yes . For further information about MVC 2050 configuration and settings, see the MVC 2050 Help system.

MVC 2050 Call Handling screen 19 MVC 2050 Call Handling screen Starting the MVC 2050 To start the MVC 2050 from your PDA: 1. From your PDA Main Application screen, select Start . 2. Select Programs . See Figure 5. 3. Select Mobile Voice Client 2050 . The Call Handling screen appears. See Figure 6 on...

MVC 2050 Call Handling screen 20 Figure 6: Call Handling screen Navigation You can use the up, down, left, and right cursor control arrow keys on your PDA as navigation buttons to move around the display of MVC 2050. Appearance The appearance of the Call Handling Screen differs with each available s...

MVC 2050 Call Handling screen 21 pocket PC screens, and flat panel monitors. See “MVC 2050 configuration” on page 17 for information about enabling ClearType. MVC 2050 graphical interface (skins) components The MVC 2050 skins are the graphical representation of the MVC 2050. The dialpad, menu, and i...

MVC 2050 Call Handling screen 23 Figure 9: Lime skin Display The display is located in the central area of the skin. See Figure 6 on page 20. Programmable line/feature keys Six programmable line/feature keys are located on the right side of the skin. They are aligned vertically and are the same colo...

MVC 2050 Call Handling screen 24 Dialpad The 12-button dialpad is located on the left-hand side of the skin. See Figure 6 on page 20. Message Lamp The Message Lamp lets you know if you have voicemail waiting. See Figure 6 on page 20. Mute Indication Lamp The color of the Mute button changes to red w...

MVC 2050 Call Handling screen 25 Figure 10: File menu Run in background Select Run in Background to close the MVC 2050 and to keep it running in the background so that incoming calls can ring on your PDA. To accept an incoming call while the MVC 2050 is running in the background: 1. From the Main Ap...

MVC 2050 Call Handling screen 26 Paste Select Paste to paste a telephone number, copied from another application, into the MVC 2050. You can do this to place a call rather than entering it through your Call Handling screen dialpad. Contacts Select Contacts to launch the Contacts dialog box. The Cont...

MVC 2050 Call Handling screen 27 Note: Selecting Exit frees up PDA processing resources. Keys The following items are available from the Keys menu: • Answer • Goodbye • Hold • Features • Macros Figure 11: Keys menu Answer Select Answer to answer an incoming call, or to obtain a dial tone to place a ...

MVC 2050 Call Handling screen 28 Goodbye Select Goodbye to end your call. See also the Goodbye icon, top right in the screen. Hold Select the Hold menu item to place a call on hold. See also the Hold icon, top left in the Call Handling screen. Features Select Features to access a menu of interface k...

MVC 2050 Call Handling screen 30 Macros Select Macros from the Keys menu to access macros available through the Settings > Macros dialog box. You can use macros to make speed dial calls, access voicemail, and perform routine functions faster and easier (see “Macros” on page 74). Help The followin...

MVC 2050 Call Handling screen 31 Diagnostics Diagnostics provides access to a list of methods to determine server connection state. To access Diagnostics : 1. Select Help . 2. Select Diagnostics to see the following items in the drop-down list. — Ping — Trace Route — RUDP Ping About MVC 2050 Select ...

MVC 2050 Call Handling screen 32 Icons See Figures 16 to view the icons available in the MVC 2050. Icons can be divided into three types: • Call Handling icons • Toolbar icons • Menu Bar icons Figure 16: Call Handling screen ShiftServicesExpandCopyQuit Toolbar ToggleSettings Call handling Soft keys(...

MVC 2050 Call Handling screen 33 Call Handling icons The Call Handling icons are: • Hold • Answer • Goodbye These Call Handling icons are located at the top of the skin. See Figure 16 on page 32. Hold Use the Hold icon to place calls on Hold and to remove them from Hold . Answer Use the Answer icon ...

MVC 2050 Call Handling screen 34 Note 1: Select Keys > Features to view menu items that are exact equivalents to tapping these Toolbar icons. Note 2: Volume Up , Volume Down , and Mute (which are covered when the Toolbar is shown) also are repeated on the Toolbar . Directory The Directory icon, d...

MVC 2050 Call Handling screen 35 Quit Select the Quit icon to exit a network service or feature. Callers List The Callers List icon provides access to information on up to 100 telephone numbers of calls received. Redial List The Redial List icon provides access to information on up to 20 telephone n...

MVC 2050 Call Handling screen 36 Toolbar Select the Toolbar icon to toggle the Toolbar display on and off. System Input The System Input icon in the system tray at the bottom right-hand corner of the PDA, shown in Figure 16 on page 32, provides access to the System Input Panel . Consult your PDA doc...

MVC 2050 Call Handling screen 37 Figure 17: Transcriber used to enter a number Menu and icon summaries File menu Table 3 summarizes the File menu selections . Table 3: File menu (Part 1 of 2) Selection Description Run in Background Closes the MVC 2050 application, but leaves it running in the backgr...

MVC 2050 Call Handling screen 38 Keys menu Table 4 summarizes the Keys menu selections. Help menu Table 5 summarizes the Help menu selections. Settings Provides access to the Settings dialog boxes (also available as a Menu Bar Icon). Exit Shuts down the MVC 2050 application (also available as a Menu...

Managing calls with Mobile Voice Client 2050 39 Managing calls with Mobile Voice Client 2050 Making a telephone call Use the following procedure to make a call from your PDA using the MVC 2050: 1. Plug the headset into the PDA, and put the headset on. 2. Select Mobile Voice Client 2050 from the Star...

Managing calls with Mobile Voice Client 2050 40 Note: To use the transcriber, select the System Input Panel icon, select transcriber from the drop-down list, and write the number in the application display area using your PDA’s transcriber. Answering a call Use the following procedure to answer a ca...

Managing calls with Mobile Voice Client 2050 41 Maintaining call quality If you are experiencing poor quality during a call on the MVC 2050, move closer to the WLAN access point. Distance from the access point reduces the throughput/data rate. Using MVC 2050 on a PDA in a closed area or indoors also...

Managing Contacts with Mobile Voice Client 2050 42 Managing Contacts with Mobile Voice Client 2050 You can place a call from your list of contacts in the PDA Contacts application using Mobile Voice Client (MVC) 2050. See Figure 18. Use the Contacts application to do the following: • add or modify en...

Managing Contacts with Mobile Voice Client 2050 43 Editing the Contacts list See the Contacts Help on your PDA for information about adding, deleting, and editing Contacts . See the appropriate Help screen for information on editing the Contacts in Outlook on your desktop PC. Accessing Contacts Help...

Managing Contacts with Mobile Voice Client 2050 44 Figure 19: MVC 2050 Contacts screen Dialing a number from the Contacts list Use the following procedure to dial a number from the MVC 2050 using the Contacts list: 1. Select File > Contacts . The Contacts list appears. 2. Double-tap the name or n...

Managing Contacts with Mobile Voice Client 2050 45 Dialing formats Numbers must be in the canonical dialing format in order for your PDA to use them for dialing. The canonical address format is a universal telephone number format recognized by the WIndows Telephony Application Interface (TAPI). The ...

Managing Contacts with Mobile Voice Client 2050 46 Figure 20: Phone details dialog box The following are the components for creating and using canonical dialing numbers: • area code, in the Contacts application • dialing properties, called Dialing Locations (see Figure 21 on page 47) Note: Informati...

Managing Contacts with Mobile Voice Client 2050 47 Figure 21: Dialing locations

Managing Contacts with Mobile Voice Client 2050 48 Set the patterns for local, long-distance, and international dialing using Dialing Patterns . See Figure 22. Figure 22: Dialing patterns Area code Set the Area code to provide the default area code for dialed numbers. To establish the default Area c...

Managing Contacts with Mobile Voice Client 2050 49 The Contacts application prefixes the default area code to numbers you enter in your Contacts application. The PDA attempts to interpret the numbers as canonical. For example: enter a seven-digit number. Contacts assumes that the number is in your a...

Managing Contacts with Mobile Voice Client 2050 50 Example An end user has a DN on a server located in Atlanta and another DN on a server located in New York. The end user has set up two dialing locations: one named “Atlanta”’, with an area code of 404, and another named “New York”, with an area cod...

Managing Contacts with Mobile Voice Client 2050 51 See your PDA Help system for a description of the values used in dialing patterns. ESN numbers To enter ESN numbers in Contacts , enter the ESN prefix followed by the number. Note: PDA Contacts does not accept the ‘~’ character used in the IP Softph...

Managing Contacts with Mobile Voice Client 2050 52 Figure 23: ESN dialing Extension numbers The PDA Contacts application dials extension numbers only if they do not satisfy Microsoft criteria for numbers that require an area code. The following three methods can be used to manage dialing extension n...

Managing Contacts with Mobile Voice Client 2050 53 Figure 24: Extension number 553-AAA1531

Personal Directory, Redial List, and Callers List 54 Personal Directory, Redial List, and Callers List Personal Directory, Redial List, and Callers List are features supported on CS 1000 systems running CS 1000 Release 4.0 software. The contents of these directories are maintained in a remote, centr...

Personal Directory, Redial List, and Callers List 55 • system administrator restoration of profiles for single, multiple, or all users User preferences for Personal Directory, Redial List, and Callers List The following is a list of options you can change: • language • date/time display format • cal...

Personal Directory, Redial List, and Callers List 56 • Preferred name match • Area code set-up • Name display format Table 6 describes the Call Log Options. Table 6: Call Log Options (Part 1 of 2) Call Log Option Description Default value Log all/unanswered incoming calls Callers List logs all of th...

Personal Directory, Redial List, and Callers List 57 To set Call Log Options: 1. Tap the Services button. 2. Tap Telephone Options . 3. Tap Call Log Options. 4. Tap one of the following: — Incoming Calls — Preferred Name Match — Area Code Setup — Name display forma t 5. Scroll through the selected l...

Personal Directory, Redial List, and Callers List 59 3. Tap Personal Directory . 4. Find the contact by one of the following: — Scroll to the desired contact. — Search for the contact by name or number. — Enter the number of the contact to find it. 5. Double-tap the contact to dial the selected entr...

Personal Directory, Redial List, and Callers List 60 Dialing from the Callers List To dial from the Callers List: 1. Do one of the following to open Callers List: — Tap the Callers List icon on the Toolbar. — Tap the Directory icon and tap Callers List. 2. Find the contact by one doing of the follow...

Personal Directory, Redial List, and Callers List 62 To delete the Redial List or Callers List: 1. Tap the Directory button. 2. Select Redial List or Callers List . 3. Tap the Del soft key. 4. Tap Yes . Password Administration The Password Administration feature is available on the Directory list. T...

Mobile Voice Client 2050 settings 65 Mobile Voice Client 2050 settings Use the MVC 2050 Settings to select choices for the appearance, behavior, and operation of your PDA. The Settings tab provides access to the following selections: • “Sounds” on page 65 • “Profiles” on page 68 • “Server” on page 7...

Mobile Voice Client 2050 settings 66 Audible notification of server connection or disconnection You can program sounds to accompany notification of server connection or disconnection events. To program up to three sounds for use with audible notification of server connection or disconnection: 1. Sel...

Mobile Voice Client 2050 settings 67 Server unreachable The sound you select for this event plays when MVC 2050 loses contact with the server. The message “Server unreachable” displays on the PDA screen. Server unresponsive The sound you select for this event plays if MVC 2050 fails to connect to th...

Mobile Voice Client 2050 settings 68 Profiles Each profile is a named file that contains a combination of servers and other attributes that control the connection, behavior, and appearance of the MVC 2050. A number of profiles can be created and saved to allow easy switching among different servers,...

Mobile Voice Client 2050 settings 69 The profiles screen enables you to: • create profiles • delete profiles • modify a profile name • change the profile used by the application • export profiles • import profiles Creating a new profile Use the following procedure to create a new profile: 1. Select ...

Mobile Voice Client 2050 settings 70 Figure 28: Selecting a profile Removing a profile Use the following procedure to remove a profile: 1. From the drop-down list on the Profiles tab, select the profile you want to remove. See Figure 28. Note: “My Server” is a built-in profile name that cannot be de...

Mobile Voice Client 2050 settings 71 3. Enter the new profile name. 4. Select OK . The Profiles screen reappears. The new profile is selected. Changing the current profile Use the following procedure to select the profile for your MVC 2050: 1. Select the name of the profile you want to change from t...

Mobile Voice Client 2050 settings 72 Use the following procedure to export a profile to another device: 1. Select Export . A dialog box appears. 2. To export to another device, select “ Export to another device ”. 3. Select OK . 4. Align the infrared ports of the two devices. The profile is exported...

Mobile Voice Client 2050 settings 73 Your system administrator sets up your LAN server to direct your MVC 2050 to the communication server. Figure 29: Server screen When you want to connect to your home office communication server rather than the local office server, if you are not using a Dynamic H...

Mobile Voice Client 2050 settings 74 Figure 30: DHCP Setting on the Server screen Macros The Mobile Voice Client (MVC) 2050 Macros tab enables you to record and use macros. A macro is a recorded sequence of steps that saves you keystrokes. For example, you can create a macro that selects a particula...

Mobile Voice Client 2050 settings 75 Figure 31: Keys > Macros menu Macro screen To enter a new macro name, or to select an existing macro to modify or delete, select the New icon to the right of the list box. See Figure 32. To select an existing macro, tap the down arrow in the Macro list box, an...

Mobile Voice Client 2050 settings 76 Figure 32: Macro screen Keys Once you have selected a macro name, tap the down arrow in the Keys drop-down list to select a key to add to the macro. Press the Add button to add the key. The Pause key is used to insert a short pause in the macro. A pause introduce...

Mobile Voice Client 2050 settings 77 Preview You can preview your macro in a single view by viewing the Read-only field under the Contents box. Dialpad You can select the Keys list box and press the Add button, or you can use the numbers on the dialpad, to enter numbers into your macro.

Mobile Voice Client 2050 for expert users 78 Mobile Voice Client 2050 for expert users This section discusses the selections used to diagnose or correct error conditions, and are not used during normal operation of Mobile Voice Client 2050. Client diagnostics Client diagnostics are used to determine...

Mobile Voice Client 2050 for expert users 79 Audio quality Audio quality of voice transmission depends on many factors, such as codec characteristics, echo canceller, jitter buffer size, and listener perception. Audio quality is controlled from two screens: • Audio , the quality slider tab • Advance...

Mobile Voice Client 2050 for expert users 80 Audio delay If you experience audio delay, you can decrease the number of buffers, and reduce the delay, by adjusting the slider on the Audio screen. Audio clarity If you experience breakups in the receive audio stream, adjust the setting towards Higher Q...

Mobile Voice Client 2050 for expert users 81 Advanced Audio Advanced audio settings are recommended for use only by advanced users. See Figure 34 on page 81. NetEQ software, included with the MVC 2050 software, provides loss concealment and compensation; NetEQ is the default setting. You cannot adju...

Mobile Voice Client 2050 for expert users 82 Items on the Advanced Audio screen Table 7 describes the selections available on the Advanced Audio screen. Table 7: Advanced Audio screen Selection Description NetEQ (Global IP Sound) NetEQ packet loss concealment software is the default mode of operatio...

Mobile Voice Client 2050 for expert users 83 Listener IP See Figure 35. This screen is for expert users only. It can be used to override the port assignments when a conflicting application is on the PDA. Figure 35: Listener IP screen AAA1209a.bmp AAA1209b.bmp

Mobile Voice Client 2050 for expert users 84 Items on the Listener IP screen Table 8 describes selections available on the Listener IP screen. Hardware ID The Hardware ID screen is for expert users and system administrators. It can be used to select the Media Access Control (MAC) address that the MV...

Mobile Voice Client 2050 for expert users 85 Figure 36: Hardware ID screen The Hardware ID is generated by reading MAC addresses from the PDA NIC. When the MVC 2050 is used with most server types, the Hardware ID it uses must be unique. Some software, such as VPN client software, creates artificial ...

Mobile Voice Client 2050 for expert users 86 Table 9 describes items on the Hardware ID screen. Connection history Connection history writes indication messages to the registry key “\HKCU\Software\Nortel Networks\MVC2050\Log” for connection or disconnection events. This is a circular queue of 29 ent...

Mobile Voice Client 2050 for expert users 87 Soft reset, server n This message indicates that the server has instructed the MVC 2050 to reset and connect to a server n, where the value of n is determined, and possibly written, by the server. This maps directly to a UNIStim message. Server connected ...

Nortel Communication Server 1000 Nortel Mobile Voice Client 2050 User Guide Copyright © Nortel Networks Limited 2005 All Rights Reserved Information is subject to change without notice. Nortel Networks reserves the right to make changes in design or components as progress in engineering and manufact...