Nortel N0027379 01 - Manual

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This card is for subscribers with display telephones that use the
Norstar Voice Mail interface.

Mailbox initialization

You must initialize your mailbox to receive and store messages.

To initialize and open your mailbox for the first time:

1. Press

≤

·°⁄

on your display telephone.

2. Press

‚‚‚‚

(default password) and press

OK

or

£

.

3. Choose a password from four to eight digits long that does not

start with zero. Enter your new mailbox password and press

OK

or

£

.

4. Enter your new mailbox password again and press

OK

or

£

.

5. At the tone, record your name in the Company Directory.
6. Press

£

to end the recording. Press

£

to accept the

recording.

7. Press

®

to end the session.

Now you are ready to record your personal mailbox greetings and
to use the CallPilot features described in this card.

Note:

If you do not record any personal greetings, your

Company Directory name plays to callers who reach your
mailbox.

Introduction

CallPilot Quick Reference Card

Norstar Voice Mail interface

© 2005 Nortel Networks
N0027379 01
Printed in Canada

New
Messages

Record
Messages

There are three types of Personal mailbox greetings: Primary,
Alternate and Personalized.

Primar y mailbox greeting

This is your everyday mailbox greeting. In this greeting include
your name, mailbox number and a brief message explaining to
callers that you are unable to answer their calls.

Alternate mailbox greeting

This is a special greeting for times when you are away from the
office or on vacation.

Personalized mailbox greeting

Up to three Personalized mailbox greetings are available when
your company subscribes to Caller ID (CLID) services from your
local telephone company.
A Personalized mailbox greeting plays to callers based on the
caller’s telephone number. CallPilot recognizes the assigned
incoming telephone number and plays the Personalized mailbox
greeting.
Use the

Mailbox commands

illustration as a guide when you

record your greetings.

Recording Tips

•

Use your handset, not the Handsfree feature.

•

Speak clearly and at a pace that is easy to understand.

After you record Primary and Alternate greetings, you must select
a greeting to play. If you do not select a greeting, the Primary
greeting plays automatically.
If you choose the Alternate mailbox greeting, you are asked
whether the mailbox accepts messages. If you choose

Y

(yes) your

mailbox receives messages in the usual way.
If you choose

N

(no):

•

Messages cannot be left in your mailbox.

•

The Alternate mailbox greeting takes precedence over all
other greetings.

Personalized greetings will be played for up to three specific
external telephone numbers instead of the Primary or Alternate
greetings.
Use the

Mailbox commands

illustration as a guide when you

choose a greeting.

Change your mailbox password every 30 days. Your mailbox
password keeps your voice messages private and confidential.
Choose an uncommon password (not 1111 or 1234) that is from
four to eight digits long and does not start with zero.
Use the

Mailbox commands

illustration as a guide when you

change your password.

Mailbox greetings

Select a mailbox greeting

About your mailbox password

Mailbox commands

Mailbox
Administration

Listen to New
Messages

¤

Record
Message

‹

Listen to Saved
Messages

fl

Company
Directory

⁄

Greetings and
Call Forward
Options

¤

Change
Password

›

Target
Attendant

fi

Off-Premise
Message
Notification

fl

Outbound
Transfer
Options

°

Return to
Main
Menu

•

⁄

Record Greetings

°

⁄

Primary

¤

Alternate

‹

Personalized

¤

Choose Greeting

⁄

¤

Alternate

Primary

‹

Call Forward

From your display telephone
enter

≤

·°⁄

.

Follow the voice prompts or the button options on your
display telephone to open your mailbox.

From an outside tone dial telephone, dial your
company’s telephone number.

When CallPilot answers, press

••

and follow

the voice prompts to open your mailbox.

CallPilot voice prompts tell you which dialpad button to press
for CallPilot options.

On one line display telephones:

• The voice prompt plays immediately.
• Use the dialpad only to enter a command.
• If you know the corresponding dialpad number for the

option you want, you can press it any time during the voice

prompt.

• Press

£

on the dialpad to interrupt a voice prompt.

• Press

•

to return to the previous display prompt.

• If you do not choose an option after five seconds, the voice

prompt replays the options.

• If you do not choose an option, the CallPilot session ends.

On two line display telephones:

• Use the display button or the dialpad to enter a command.
• The voice prompt plays after a five second delay.
• When there are more than three options, or you do not know

what the options are, wait for the voice prompt to state the

options.

• Press

£

on the dialpad to interrupt a voice prompt.

• If you do not choose an option after five seconds, the voice

prompt replays the options.

Example of a two line display

Make sure you are familiar with how to operate display
telephones. Refer to your Telephone User Card.

CallPilot voice prompts

Pswd:

OTHR

RETRY

OK

Display command line
Display button options

Display buttons

Mailbox
Commands

Saved
Messages

Return
to Menu