Page 2 - Introducing your Meridian Digital Telephone
1 Introducing your Meridian Digital Telephone Your Meridian Digital Telephone provides easy access to a wide range of business features. Your telephone system administrator assigns features to your feature keys, and provides you with passwords and other codes as required.One of the codes provided by...
Page 3 - Auto Dial; To store an Auto Dial number:; Placing a call on hold; To place a call on hold:
2 Introducing your Meridian Digital Telephone Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: ç 1. Without lifting the handset, press Auto Dial . The associated LCD Indicator flashes º . 2. Dial the number. ç 3. Press Auto Dial again. To u...
Page 4 - Transferring calls; To transfer a call to another number:; Transfer; or; DN
3 Introducing your Meridian Digital Telephone Transferring calls Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: † 1. Press Transfer . The other party is on hold and you hear dial tone. The LCD indicator lights steadily. 2. Dial the DN that you wan...
Page 5 - Using Handsfree; To use Handsfree on a call:; Handsfree Mute; To mute a Handsfree call:
4 Introducing your Meridian Digital Telephone Using Handsfree If your telephone is a an M2616 or M2008HF model, you can use the built in microphone and speaker instead of the handset. At ant time during a call, you can switch to the handset by picking it up. You can also mute your microphone so that...
Page 6 - Making calls quickly and easily; To set up a conference call:; Last Number Redial; To use Last Number Redial:
5 Making calls quickly and easily Making calls quickly and easily Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximum number of persons you can join in a conference call on your system. T...
Page 7 - Ring Again; To cancel Ring Again:; Stored Number
6 Making calls quickly and easily Ring Again If you receive a busy tone or the person does not answer when tr ying to reach someone in your office or private network, Ring Again automatically redials that number and lets you know when that person is free, or that the person has used his telephone. T...
Page 8 - Group Call; To call group members:; Lift the handset; Group Listening; To activate group listening:; Press the
7 Making calls quickly and easily To display the stored number: œ 1. Press Display . º 2. Press Stored No . The number is displayed. To call the stored number: 1. Lift the handset or press a DN Key . º 2. Press Stored No . Group Call Group Call automatically calls members of a predefined group, one ...
Page 9 - Handling Calls; To for ward all your calls:; Call Waiting
8 Handling Calls Handling Calls Call Forward Call For ward allows you to transfer all your calls so that they ring at another DN . You cannot forward calls while your telephone is ringing. To for ward all your calls: ∑ 1. Press Forward . The LCD indicator º flashes. 2. Dial the DN that you want to f...
Page 10 - Call Pickup
9 Handling Calls To answer an incoming call during a telephone call: ˙ 1. Press Hold when you hear a tone and the call waiting indicator flashes during a tele-phone call. ∆ 2. Press Call Wait to answer the incoming call. To return to your first telephone call: ˙ or ® 1. Press Hold if you want to put...
Page 11 - Dial; Dial; Meridian Display Option; 0 VOLUME ADJUSTMENT
10 Meridian Display Option 3. Dial the pickup group number of the ring- ing telephone. To answer a ringing call at a specific extension in any pickup group: 1. Lift the handset or press a DN Key. ß or 2. Press DN Pickup, or dial SPRE + ·fi . 3. Dial the DN of the ringing telephone. Meridian Display ...
Page 12 - Volume Adjustment; CONTRAST
11 Meridian Display Option Volume Adjustment Press P and dial ‚ ‚ . Dial ⁄ to adjust Ringer Volume Dial ¤ to adjust Buzzer Volume Dial ‹ to adjust Speaker Volume Dial › to adjust Handset Volume Dial fi to adjust Handsfree Volume (If you telephone has Handsfree activated) Use ® to increase or decreas...
Page 13 - Call Timer Enable; CALL TIMER ON
12 Meridian Display Option Call Timer Enable Press P and dial ‚ ‹ . Use ® to choose between Call Timer On and Call Timer Off. Press P to save and exit programming mode. Idle Screen Format Press P and dial ‚ › . Use ® to scroll through the eight possible selections. When you find the Idle Screen you ...
Page 14 - Meridian M2216ACD Digital Telephone; Plug in the headset; Not Ready; if you are not yet ready to take
13 Meridian M2216ACD Digital Telephone Meridian M2216ACD Digital Telephone This section lists the sequence of commands for ACD features on your Meridian Digital Telephone. Agent Features Log in 1. Plug in the headset . ∫ In-Calls 2. Press In-Calls . 3. If using Agent ID, dial your ID number. ∫ In-Ca...
Page 15 - Agent Features; Log Out; Make Busy; Answer ACD Calls; Emergency; End ACD Calls; Headset; and
14 Agent Features Log Out ∫ Make Busy 1. Press Make Busy . 2. Unplug the headset. Answer ACD Calls ∫ In-Calls Press In-Calls . Emergency ∫ Emergency Press Emergency during a call in progress to connect your supervisor to an urgent or abusive call. End ACD Calls ® or ∫ In-Calls or ∫ Not Ready or ∫ 26...
Page 17 - Transfer to Super visor; Super visor Features; Answer Agent
16 Super visor Features Transfer to Super visor ∫ Supervisor 1. Press Supervisor during a call in progress. ∫ Supervisor 2. Press Supervisor again when the super visor answers. ® 3. Press Release to disconnect from the call. Walkaway ˙ or ∫ Not Ready 1. Press Hold during an ACD call in progress or p...
Page 18 - Call Waiting Indicator; Slow flashing - calls are backing up in; Display Agent Status; Disp Agent; Display Agent; Display Queue Status; Disp Queue; Display Queue; to clear the display.
17 Super visor Features Call Waiting Indicator 1. Off - few or no calls waiting.2. On - an acceptable number of calls waiting. 3. Slow flashing - calls are backing up in the queue. Queue not accepting overflow calls. 4. Fast flashing - queue is overloaded. New calls overflow to another queue. Displa...
Page 19 - Observe; Agent
18 Super visor Features Headset Talk/Listen P and ® 1. Press Program and Dial ‚° 2. Use the Volume Bar to toggle between Listen Only and Talk & Listen P 3. Press Program to exit and save changes. Hold ˙ Press Hold . To take a call off Hold, press the key beside the fast flashing indicator. Obser...
Page 20 - Meridian Communications Adapter
19 Meridian Communications Adapter Meridian Communications Adapter AT dialing commands AT dialing commands are similar to those used to make data calls using a Hayes Smartmodem*. AT dialing is not case sensitive. Commands not found here do not apply to using the Meridian Communications Adapter, and ...
Page 23 - Keypad Dialing commands; To use keypad dialing:
22 Meridian Communications Adapter Keypad Dialing commands Keypad dialing refers to the commands you can invoke from your telephone’s keypad. The top right-hand function key on your telephone is called the Program key or P-key. To use keypad dialing: 1 Press P . 2 Dial the command number listed belo...
