Nortel M2008HF - Manual

1 Introducing your Meridian Digital Telephone This guide introduces you to your new Meridian Digital Telephone. It provides you with a description of the controls, and a description of the features that are available to you. Meridian Digital Telephones There are three basic models of the Meridian Di...

4 Selecting a position for your Meridian Digital Telephone • On Your Desk: Your Meridian Digital Telephone can be placed on your desk so that it is tilted upwards making it easier to see the display. Desk Position (Default) • On the wall: The wall mount lets you attach your telephone on the wall by ...

5 Parts of your Meridian Digital Telephone The preceding figure shows the location of the control buttons on your Meridian Digital Telephone. Please refer to the section titled Your Telephone’s Controls , located near the back of this guide, for information on the functions performed by each of thes...

6 Your telephone’s display Idle screen format The Meridian M2616 and M2008/M2008HF can be equipped with a 2 x 24 character display module. The idle display, as shown below, gives the current date and time. When you go off hook, the time and date disappear and information about your call is displayed...

8 ® 3. Use the Volume Control Bar to increase or decrease the contrast . P 4. Press the Program Key. Call Timer Enable Sometimes it is interesting to see how long we stay on the phone with certain customers or fellow employees. Follow these steps to enable the call timer. P 1. Press the Program Key....

9 Language Selection The information on your display can be displayed in one of several languages. Follow these steps to change your display to a different language: P 1. Press the Program Key. 2. Press ‚ then fi . ® 3. Use the Volume Control Bar to scroll to a the desired language. P 4. Press the P...

10 Your telephone’s features Your telephone system administrator assigns features to your programmable feature keys. Whenever this guide describes a procedure that requires special codes or passwords, ask your telephone system administrator to provide these to you. To use a feature, you will be inst...

11 Answering Calls When you receive an incoming call, your telephone rings and the LCD indicator º flashes. To answer a call, perform one of the following • Lift the handset © • Press the Handset Mute Key (Main DN only) ∫ 2637 • Press the DN Key beside the flashing LCD indicator º . Placing a call o...

12 Call Transfer Use the Transfer feature to redirect a call to a third party. To transfer a call to another number: † 1. Press Transfer . The other party is on hold and you hear dial tone. The LCD indicator lights steadily. 2. Dial the DN that you want to transfer the call to. † 3. Press Transfer a...

13 On-hook dialing On-hook dialing allows you to dial a number without lifting the handset. To use On-hook dialing: ∫ 2637 1. Press a DN Key. 2. Upon hearing dial tone, Dial the number. 3. Lift the handset when the called party answers or, if using handsfree, begin talking. If the number you are cal...

14 Last Number Redial Last Number Redial allows you to automatically redial the last number you dialed. To use Last Number Redial: • Lift the handset . √ or ∫ 2637 • Press Last Number Key or your Primar y DN Key. or for Handsfree operation: ∫ 2637∫ 2637 • Press your Primar y DN Key twice. ©∫ 2637 • ...

15 To mute a handsfree call: © 1. Press the Handsfree Mute Key. The LCD indicator º flashes. © 2. Press the Handsfree Mute Key again to return to a two-way conversation. To switch from the handset to Handsfree: © 1. Press the Handsfree Mute Key. 2. Replace the handset . Group Listening The group lis...

16 Making a call This chapter describes features that you can use when making a call. Auto Dial Auto Dial lets you dial a specific telephone number by pressing a feature key. To store an Auto Dial number: ç 1. Without lifting the handset, press Auto Dial . The associated LCD Indicator flashes º . 2....

17 2. Replace the handset or press Release . When the number you want to reach is free, or the person has re-used his set, you hear the Ring Again signal. 3. Lift the handset or press a DN Key. ¶ 4. Press Ring Again to automatically redial the number. To cancel Ring Again: ¶ Press Ring Again . Speed...

18 3. Dial the new access code (if required), internal, external, or long-distance telephone number. • 4. Press Speed Call again. To delete a Speed Call number: • 1. Press Speed Call . 2. Dial the Speed Call code that you want to delete. • 3. Press Star . • 4. Press Speed Call again. To make a Speed...

19 System Speed Call System Speed Call lets you dial Speed Call codes and override all restrictions on the telephone during the call. See Speed Call for more information on setting up speed call codes. To make a System Speed Call: 1. Lift the handset or press a DN Key. – 2. Press Sys Speed Call . 3....

20 Override You can override a busy signal and interrupt another call. This feature is called Busy Override on the MSL-100. To override a busy/engaged signal: 1. You dial a telephone number and hear busy signal. £ 2. Press Override . The people on the call in progress hear a tone for approximately o...

21 Stored Number The Stored Number feature allows you to store a single telephone number that you can dial quickly. You can easily change the stored number. To store a number when you're not on a call: º 1. Without lifting the handset, press Stored No . 2. Dial the number. º 3. Press Stored No again...

22 Forced Camp-on Forced Camp-on allows your telephone to automatically ring another telephone as soon as it disconnects from its current call. Forced Camp-on allows both internal and external calls to be camped on; Camp-on allows only external calls to be camped on. To use Forced Camp-on: 1. Dial a...

23 To charge a call in progress: † or ø 1. Press Transfer or Conference . µ or 2. Press Charge , or enter the Call Detail Recording FFC , or enter the SPRE code followed by fi fi fi fi . 3. Dial the charge account number. ∫ 2637 4. Press the DN Key to return to your call. To charge a call to an acco...

24 4. Dial the party you want to add to the conference. ø 5. Press Conference . Hot Line The system administrator can program a Hot Line telephone number that is dialed automatically. To use Hot Line: ¥ Press Hot Line . The Hot Line number is dialed automatically. or If your main DN is a Hot Line, L...

26 be connected to the person who has paged you. 1. Lift the handset or press a DN Key on any telephone on the system (as long as it is not a hotline, private line, or a manual line telephone). You hear dial tone. 2. Dial the Radio Paging Answer FFC . You hear paging tone. 3. Dial your own DN. You a...

27 Receiving a call This chapter describes features that you can use when receiving a call. Call Waiting If the attendant routes an outside call to you when you are already on a call, Call Waiting lets you put your current call on hold, allowing you to answer the outside call. Note: If your system i...

28 Call Pickup (for Meridian 1) Using Call Pickup, you can answer a ringing telephone from any telephone in your Pickup Group or another Pickup Group. To answer a ringing call in your own Call Pickup group: 1. Lift the handset or press a DN Key. ƒ or 2. Press Call Pickup , or enter your SPRE code fo...

30 Timed Recall Reminder Timed Reminder Recall rings your telephone after a period of time to remind you of a transferred call that has not yet been answered. To use the Timed Reminder Recall: † 1. Press Transfer . The call is placed on hold and you hear dial tone. 2. Dial the number to which you wa...

31 During a call This chapter describes features that you can use during your call. Call Transfer Call Transfer allows you to transfer a call to another number. To transfer a call while on a call: † 1. Press Transfer . The call is placed on hold and you hear dial tone. 2. Dial the number to which yo...

32 † 3. Press Transfer again or replace the handset before the extension answers. This starts the recall timer Note: If the person to whom the call is transferred answers, the recall timer stops. If the transferred call is not answered, your telephone rings: 1. Lift the handset or press a DN Key. Yo...

33 Call Park Call Park allows a call to be held temporarily, then to be retrieved from any other DN . You can park an incoming call and then page the called party, without tying up a line. Your office may have a System Park DN where most calls are automatically parked. If configured networkwide, Cal...

34 To retrieve a parked call: 1. Lift the handset or press a DN Key. ¢ 2. Press Park , or enter the SPRE code followed by ‡¤ ‡¤ ‡¤ ‡¤ , or enter the Call Park FFC . 3. Dial the DN where the call is parked. If you park a call and it isn’t answered within a specified period of time, it rings back to y...

35 ∫ 2637 3. Press the DN Key beside the flashing LCD indicator º . Information about the call is displayed in the Display Module. Displaying the second caller's name does not interfere with the current call in progress. You can also press the Display Key followed by the Forward Key or an Auto Dial ...

36 To talk privately to the party on the Loudspeaker: Use the handset on the Loudspeaker (if provided). While the Loudspeaker is active, any other call is maintained on the handset. More than one call can be put on hold, but only one call at a time can be placed on the Loudspeaker. To use On Hold On...

37 Malicious Call Trace Malicious Call Trace provides a way for you to trace nuisance calls within your system. While you are on a call: ≠ Press Trace . If you do not have a trace button: † or ø 1. Press Transfer or Conference . 2. Dia l the Trace FFC, or SPRE code followed by ° ° ° ° ‹ ‹ ‹ ‹ . ∫ 26...

38 While you are away from your desk This chapter describes features that you may wish to use when you are away from your desk. Call Forward Call For ward allows you to transfer all your calls so that they ring at another DN . You cannot forward calls while your telephone is ringing. To for ward all...

39 Call Forward - Internal Call Forward—Internal allows only calls originating at internal DNs to ring at another DN. Calls originating outside your Meridian 1 system will still ring at your telephone. You cannot forward calls while your telephone is ringing. To for ward your internal calls: ∫ Int F...

40 Remote Call Forward Remote Call For ward allows you (from any telephone other than your own) to forward your calls to any telephone. To activate Remote Call For ward: 1. Lift the handset or press a DN Key. 2. If you are calling from a telephone outside the system, first Dial the Direct Inward Sys...

42 Call Forward Destination Deactivation Call Forward Destination Deactivation allows you to deactivate the Call Forward All Calls feature on a telephone which has been fo rwarded to your telephone. To lock your telephone: 1. Lift the handset or press a DN Key. 2. Dial the Call Forward Destination D...

44 Intercom You can use the Intercom feature to call a member of your intercom group. To make an Intercom call: 1. Lift the handset or press a DN Key. Ω 2. Press Intercom . 3. Dial the one- or two-digit code for the intercom group member you wish to call. To answer an intercom call when you are on a...

45 To talk with more than one person This chapter describes features which allow you to talk with more than one person at the same time. Conference You can set up a conference call for up to three (or six) people, including yourself. Contact your telephone system administrator to find out the maximu...

46 Selectable Conferee Display and Disconnect You can view the list of active conferees by using the Conferee Selectable Display key and disconnect any party that has been added to the conference call. This feature is not available on the MSL-100. To view active conferees: ∫ Conf Display 1. While on...

47 Group Call Group Call automatically calls members of a predefined group, one at a time, until they have all answered. Ask your system administrator for details on creating a conference call group. To call group members: 1. Lift the handset or press a DN Key. ≈ 2. Press Group Call or enter the Gro...

48 If you are on a conference call or a group call when another group call comes in, you are not notified of the second call. To end a Group Call: Replace the handset or press Release . When the person who made the group call disconnects, all the members of the group are disconnected from the call. ...

49 Working without interruption This chapter describes features that allow you to avoid receiving calls. Call Forward Call For ward allows you to transfer all your calls so that they ring at another DN . You cannot for ward calls while your telephone is ringing. To forward all your calls: ∑ 1. Press...

50 Make Busy Make Busy allows you to make your telephone appear busy to all callers. To make your telephone appear busy: ¡ Press Make Busy . To receive calls again: ¡ Press Make Busy again. Working without interruption: Make Busy

51 Hospitality features These hospitality features are intended primarily for hotel operations use. Automatic Wake-Up on Your Own Telephone Although normally used as a hotel feature, Automatic Wake-up may be useful to business users who require a timed reminder call feature. From your telephone you ...

52 2. Dial the Wake-Up Verify FFC . 3. Dial the wake-up time in a 24 hour format (hh mm). If it is correct, you hear a confirmation tone. Note: In 24-hour format, 7:30 AM is entered as 0730; 9:45 PM is 2145. 4. Replace the handset or press Release . Message Registration If your telephone is equipped...

53 2. Dial the room DN number. • 3. Press Star . ™ Press Message Registration . Maid Identification Maid ID makes it easier to keep track of which maids clean which rooms. The maid enters the information from the telephone in each room. To enter cleaning status: 1. Lift the handset or press a DN Key...

54 7. Replace the handset or press Release . Room Status Room Status lets you read the status of a room using the Display Module. To read the status of a room: ª 1. Press Status . 2. Dial the DN for the room. The DN is displayed followed by a two-digit code. The first digit indicates the occupancy s...

57 4. Look at the display to verify the wake-up time programmed. ® 5. Press the Release key. Note: In 24-hour format, 7:30 AM is entered as 0730; 9:45 PM is 2145. Controlled Class Of Ser vice (Option 11C Compact) With the Controlled Class Of Ser vice (COS) feature, you may program the Meridian 1 Opt...

58 Options Optional items are available for use with your Meridian Digital Telephone. Please contact your System Administrator for further details. Key Expansion Module The Key Expansion Module provides 22 additional feature keys for the M2616. You can add up to two Key Expansion modules, for a tota...

60 Terms you should know Attendant — the attendant is a telephone operator in your organization. Director y Number (DN) — a DN is any extension on a telephone. Flexible Feature Codes (FFCs) - your system may use FFCs to access some of your telephone’s features. For your convenience, the FFCs for you...

62 Index Index A Attendant 60 Attendant Recall 34 Auto Dial 16 Auto Dial Transfer 34 Automatic Answerback 30 Automatic Wake-up for a Guest 56 Automatic Wake-Up on Your Own Telephone 51 B Buzz 21 C Call Charge 35 Call Forward 38, 49 Call Forward, Internal 39 Call Join 48 Call Page 19 Call Park 33 Cal...