Nortel IP Phone 1230 - Manual

Welcome 10 Feature overview Your IP Phone 1230 supports the following features: • four context-sensitive soft keys (self-labeled) Note: Context-sensitive soft keys are Nortel Communication Server dependent. Some IP Phones are not configured to support context-sensitive soft key functionality. Contac...

Regulatory and safety information 13 Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation...

Regulatory and safety information 14 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 1 on page 14 shows the EMC compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General re...

Regulatory and safety information 15 Table 2 on page 15 shows the Safety compliance for various jurisdictions. European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity characteristics Limits and methods o...

Regulatory and safety information 16 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with the CE Marking requirements. Australia: AS/ACIF S004: Voice Frequency Perf...

Regulatory and safety information 17 Note 1: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated i...

Regulatory and safety information 18 the user will be required to correct the interference at his own expense. The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate...

Regulatory and safety information 20 DenAn regulatory notice for Japan Connecting Power Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the ...

Regulatory and safety information 21 Location Nortel recommends that you install your IP Phone 1230 away from direct sunlight.

How to get help 22 How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick ac...

How to get help 23 www.nortel.com/erc Getting Help through a Nortel distributor or reseller If you purchased a service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.

Using your IP Phone 1230 25 Using your IP Phone 1230 After you familiarize yourself with the IP Phone 1230 features, you can start to use the IP Phone. This section describes how to use the IP Phone 1230. Getting started The following section introduces the important details of the IP Phone 1230. Ca...

Using your IP Phone 1230 29 Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. The Headset LED indicator, embedded in the Headset key, lights to indicate that the headset is in use. Press the Goodbye key to end an active call. W...

Using your IP Phone 1230 32 Figure 3 on page 32 shows the IP Phone 1230 LCD screen Figure 3: IP Phone 1230 LCD screen Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and sup...

Installing your IP Phone 1230 33 Installing your IP Phone 1230 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1230 package includes the following accessories: • foot stand • handset • handset cord • 2.1 m (7 ft.) CAT5 Ethernet...

Installing your IP Phone 1230 34 Figure 4: Connections on the IP Phone 1230 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 35 • “Connecting the handset” on page 35 • “Connecting the headset (optional)” on p...

Installing your IP Phone 1230 35 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots, depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the low...

Installing your IP Phone 1230 37 Connecting the LAN Ethernet cable Note: Your IP Phone 1230 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order the optional AC adapter separately. To use PoE, where power is delivered over the CAT5 cable, ...

Customizing your IP Phone 1230—basic features 39 Customizing your IP Phone 1230—basic features This section explains how to customize the features on your IP Phone 1230 to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone 1230 and supporte...

Customizing your IP Phone 1230—basic features 41 Note: If a menu includes a submenu, an ellipsis (...) appears after the command. To use the Telephone Options menu, perform the following steps: 1. Press the Services key. 2. Press the Up or Down keys to scroll and select Telephone Options . 3. Press ...

Customizing your IP Phone 1230—basic features 42 Adjusting volume To adjust the volume: 1. Press the Services key, select Telephone Options , and select Volume adjustment 2. Press the Up or Down keys to scroll and select one of the following: — Ringer — Handset listen — Handsfree listen — Headset li...

Customizing your IP Phone 1230—basic features 43 Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu; however, Nortel recommends that you use the Telephone Options menu. Note: If an Expansion Module is attached to your IP Phone 1230, changes that you make to ...

Customizing your IP Phone 1230—basic features 44 Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for IP Phone 1230 features. Use the following procedure to configure the language . 1. Press the Services...

Customizing your IP Phone 1230—basic features 45 Selecting date and time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. Use the following procedure to select a date and time format. Accessing display diagnostics The Display diagnostics command...

Customizing your IP Phone 1230—basic features 46 Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi-Frequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone. 2. Pres...

Customizing your IP Phone 1230—basic features 47 Viewing IP Phone information The Local Set Info option displays the following IP Phone-specific information. • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone info...

Customizing your IP Phone 1230—basic features 48 Performing diagnostics The Diagnostics command displays the following IP Phone-specific information. • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or t...

Customizing your IP Phone 1230—basic features 49 Configuring Call Log Options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 49 • “Configuring New Call Indication” on page 50 • “Configuring Preferred Name Match” on page 51 • “Configuring ...

Customizing your IP Phone 1230—basic features 50 Configuring New Call Indication You can configure your IP Phone 1230 to display a message that indicates a new call. By default, this option is On. Use the following procedure to configure New Call Indication. 6. Press the Select soft key to save the ...

Customizing your IP Phone 1230—basic features 51 Configuring Preferred Name Match You can configure your IP Phone 1230 to display the name of the caller as defined in your Personal Directory. By default, the option is Off. Use the following procedure to configure Preferred Name Match. 6. Press the S...

Customizing your IP Phone 1230—basic features 52 Configuring the area codes Use the Area Code Setup menu to save up to three area codes. When a call arrives with an area code that matches one of the saved area codes, the calling number is reordered to display the telephone number followed by the are...

Customizing your IP Phone 1230—basic features 55 Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type. 1. Press the Services key, select Telephone Options , and select Ring type. 2. Press the Up or Down keys to scroll a...

Customizing your IP Phone 1230—basic features 56 Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the Services key, select Telephone Options , and select Call timer. 2. Press the Up or Down keys to enabl...

Customizing your IP Phone 1230—basic features 57 Enabling OnHook Default Path Use the OnHook Default Path option to enable Headset or Handsfree for your IP Phone 1230. Use the following procedure to enable OnHook Default Path. Changing feature key labels Use the Change Feature Key label option to re...

Customizing your IP Phone 1230—basic features 59 Configuring the name display format You can configure your IP Phone 1230 to display the name of the calling party in one of the following formats: • first name, last name • last name, first name Use the following procedure to configure name display fo...

Customizing your IP Phone 1230—basic features 60 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key. Use the following procedure to configure Live...

Customizing your IP Phone 1230—basic features 61 3. Press the Select soft key to save the configuration. or Press the Cancel to cancel the modifications. or Cancel Select

Customizing your IP Phone 1230—advanced features 63 Note: The Password Admin and Virtual Office Login menus are not available on every IP Phone 1230. Consult your system administrator. Managing your Station Control Password You can assign a Station Control Password (SCPW) to: • lock your IP Phone an...

Customizing your IP Phone 1230—advanced features 64 Turning Password Protection on or off Use the following procedure to turn Password Protection on or off. 5. Press the Enter key. 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about ente...

Customizing your IP Phone 1230—advanced features 66 Unlocking your IP Phone 1230 Use the following procedure to unlock your IP Phone 1230. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, press the Goodbye key. or If you dial the FCC remote...

Customizing your IP Phone 1230—advanced features 67 Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice. A Personal Directory entry can contain • last name (up to 24 characters) • first name (up to 24 characters) • telephone num...

Customizing your IP Phone 1230—advanced features 68 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3. Use the dialpad to enter the n...

Customizing your IP Phone 1230—advanced features 69 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Up or Down keys to scroll and select the desired entry. 3. Press the Edit soft key and make the necessary changes. 4. Press the Done soft key t...

Customizing your IP Phone 1230—advanced features 70 Copying an entry Use the following procedure to copy an entry in the Personal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. 1. Press the Directory ...

Customizing your IP Phone 1230—advanced features 71 Searching for an entry Use the following procedure to search for an entry in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes. 1. Pr...

Customizing your IP Phone 1230—advanced features 72 Configuring the Local Tools menu Your IP Phone 1230 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1230. Note: Your system administrator can est...

Customizing your IP Phone 1230—advanced features 73 The function of some keys on the IP Phone 1230 differs based on the situation. Table 5 on page 73 describes the function of each key for navigating and using menus. Table 6 on page 73 describes the key functions in dialog boxes. Table 5: Navigation...

Customizing your IP Phone 1230—advanced features 74 When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 74 describes the navigation key functions in Edit mode. Note: Special characters are access...

Customizing your IP Phone 1230—advanced features 77 3. Network Configuration The Network Configuration tool displays information that was configured when you installed the IP Phone 1230. This tool is for administrator use only. 4. Lock Menu Your system administrator can use the Lock Menu tool to pro...

Customizing your IP Phone 1230—advanced features 78 Logging on to Virtual Office Use the following procedure to activate Virtual Office on your office IP Phone 1230 from your remote IP Phone. IP Phone 1120E Yes, with extra key restrictions IP Phone 1140E Yes, with extra key restrictions IP Phone 115...

Customizing your IP Phone 1230—advanced features 79 A successful logon transfers all the features, time, date, and tones of your office IP Phone 1230 to your remote IP Phone. Your Virtual Office session expires after a fixed period of time which your system administrator determines. 2. Press the Up ...

Customizing your IP Phone 1230—advanced features 80 Using Virtual Office on your remote IP Phone The display characteristics, including size of the display area, differ with IP Phone models. Your Virtual Office display depends on the remote IP Phone that you use to log on to your Virtual Office. All...

Customizing your IP Phone 1230—advanced features 81 Disconnecting your office IP Phone from a remote IP Phone Use the following procedure to disconnect your office IP Phone from a remote IP Phone. Logging off Virtual Office Use the following procedure to log off from Virtual Office when working on a...

Operating your IP Phone 1230 82 Operating your IP Phone 1230 This section describes how to operate your IP Phone 1230. It describes operations such as entering text, making a call, using the Corporate directory, and using the Redial List. Entering and editing text You can enter and edit text on your...

Operating your IP Phone 1230 83 6. If the key you want is not visible, press the More soft key to access the next layer of soft keys. 7. Press the Up key to access the symbols. 8. Press the Left or Right keys to move to a specific symbol. 9. Press the Choose soft key to select a symbol. 10. Press th...

Operating your IP Phone 1230 84 • “Using the Personal Directory” on page 93 • “Using Predial” on page 94 • “Using AutoDial” on page 95 • “Using Ring Again” on page 97 • “Using Last Number Redial” on page 98 • “Using Speed Call” on page 99 • “Using System Speed Call” on page 100 • “Using HotLine” on ...

Operating your IP Phone 1230 85 Dialing an entry Use the following procedure to dial an entry in the Callers List. Deleting an entry Use the following procedure to delete an entry in the Callers List. 1. Press the Up or Down keys to scroll and select the desired entry. 2. Press the Dial soft key. 1....

Operating your IP Phone 1230 86 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. Using the Redial List The Redial List logs a maximum of 20 outgoing calls. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to rev...

Operating your IP Phone 1230 88 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key. 2. Choose Yes to confirm the deletion of the entire Redial ...

Operating your IP Phone 1230 89 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. Listen for the dial tone and dial the number. 4. When the called party answers, lift the handset. 5. To end...

Operating your IP Phone 1230 90 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker or using a headset. During a call, you can perform the following tasks: • “Terminating a handsfree call” on page 90 • “Muting a handsfree call” on page 91 • “Switchi...

Operating your IP Phone 1230 91 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. Switching from handset mode to handsfree Use the following procedure to switch ...

Operating your IP Phone 1230 92 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries sorted by last name. You can search by name, view additional infor...

Operating your IP Phone 1230 93 Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory. Note: This feature is not available on all IP Phones. Contact your system administrator to find out if this feature is available for your use. Using t...

Operating your IP Phone 1230 94 Personal Directory, press the Directory key, and select Personal Directory . Using Predial Use the Predial feature to enter, preview, and edit numbers before you make a call. Making a call Use the following procedure to make a call using the Predial feature. 1. Press ...

Operating your IP Phone 1230 95 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and automatically dial telephone numbers. Using AutoDial to make a call Use the following procedure to make a call using the Autod...

Operating your IP Phone 1230 96 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an AutoDial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key. The screen displays the word Autodial n...

Operating your IP Phone 1230 97 Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone 1230 rings when the person you called becomes available. Activating Ring Again Use the following procedure...

Operating your IP Phone 1230 98 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again before notification. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number. 2. Press the Ring Again soft key ...

Operating your IP Phone 1230 99 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently-called telephone numbers. Storing a Speed Call number Use the following procedure to s...

Operating your IP Phone 1230 100 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. Using HotLine Use the Hot Line feature to automatically dial a number. 3. Dial the Speed Call code to automatically dial the...

Operating your IP Phone 1230 101 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call. Answering an intercom call during a call (non-intercom ...

Operating your IP Phone 1230 102 Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. Managing calls while not on a call Other than answering a call ( “Answering a call” on page 102 ), you can e...

Operating your IP Phone 1230 103 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. Note: Calls are not forwarded to the voice message service. Using Call Pick...

Operating your IP Phone 1230 104 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pick...

Operating your IP Phone 1230 105 Managing calls during a call You can use the following features during a call: • “Using Call Hold” on page 105 • “Using Call Waiting” on page 106 • “Transferring a Call” on page 107 • “Using Timed Reminder Recall” on page 108 • “Using Attendant Recall” on page 110 • ...

Operating your IP Phone 1230 106 Placing a call on hold Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are alr...

Operating your IP Phone 1230 107 Answering an call during another call Use the following procedure to answer a call during another call. Returning to the original call Use the following procedure to return to the original call. Transferring a Call Use the Transfer feature to redirect a call to the a...

Operating your IP Phone 1230 108 Transferring a call to a third party Use the following procedure to transfer a call to a third party. Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Re...

Operating your IP Phone 1230 109 Transfering a call using Timed Reminder Recall Use the following procedure to transfer a call using Timed Reminder Recall. If the transferred call is not answered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the follo...

Operating your IP Phone 1230 110 Using Attendant Recall Use the Attendant Recall feature to contact an attendant during a call and to connect the caller to the attendant. Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Usin...

Operating your IP Phone 1230 111 Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the following procedure. Parking a call on a DN (not System Park DN or own DN) To park a call on a DN (not System Park DN or own DN), perform the following procedure. 1....

Operating your IP Phone 1230 112 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. Retrieving a parked call Use the following step to retrieve a parked call. Note: When Call Park is configured network-wide, you can use this feature ...

Operating your IP Phone 1230 113 Recording a Calling Party (Caller) Number During a call, use the Calling Party Number feature to record the calling party number, or to charge the call to an account number. Displaying call details During an active call, use the Display feature to display the caller’...

Operating your IP Phone 1230 114 Managing calls while away from your desk You can use the following features when you are away from your desk to manage an incoming call and to ensure you do not miss a call: • “Using Call Forward” on page 114 • “Using Internal Call Forward” on page 115 • “Using Remot...

Operating your IP Phone 1230 115 Deactivating Call Forward Use the following procedure to deactivate Call Forward. Reinstating a Call Forward number Use the following procedure to reinstate a Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that ...

Operating your IP Phone 1230 116 Forwarding internal calls only Use the following procedure to forward internal calls only. Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. Reinstating Internal Call Forward number Use the following procedure to rein...

Operating your IP Phone 1230 117 Using Remote Call Forward Use the Remote Call Forward feature to forward calls on your IP Phone to another DN from a remote telephone. Activating Remote Call Forward Use the following procedure to activate Remote Call Forward. 1. Lift the handset. 2. If you call from...

Operating your IP Phone 1230 118 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 6. Dial the number to which to forward the calls. If the number dialed is invalid, you hear a fast busy signal. 7. Press the # key. 1. Lift the handset. 2. If you call from ...

Operating your IP Phone 1230 119 Managing multiparty calls Use the following features to enable multiparty conversations • “Using Call Join” on page 119 • “Setting up a Conference Call” on page 120 • “Using Conferee Selectable Display” on page 121 • “Using Group Call” on page 122 Using Call Join Use...

Operating your IP Phone 1230 120 Setting up a Conference Call Use the Conference feature to initiate a conference call for a group of three to six people including yourself. The maximum number of people supported in a conference call depends on the IP Phone configuration. 1. During a call, press the...

Operating your IP Phone 1230 121 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. Viewing active conferees Use the following procedure to view active conferees. Disconnecting a conferee Use t...

Operating your IP Phone 1230 122 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members. 3. For a single conferee, press the Goodbye key. If conf...

Operating your IP Phone 1230 123 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the group call can put the call on hold. 1. Lift the handset. Note...

Operating your IP Phone 1230 124 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedur...

Operating your IP Phone 1230 125 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1230. In a hotel environment, guests can access the following services: • “Configuring Automatic Wake-Up” on page 125 • “Activating Message Registration”...

Operating your IP Phone 1230 126 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hou...

Operating your IP Phone 1230 127 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your IP Phone calls. Reading meters Use the following procedu...

Operating your IP Phone 1230 128 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Dial the correct met...

Operating your IP Phone 1230 129 Resetting a meter to zero Use the following procedure to reset a meter to zero. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in your room. Entering cleaning stat...

Operating your IP Phone 1230 130 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear an interrupted dial tone. 4. Press the * key. 5. Dial the Maid ID....

Operating your IP Phone 1230 131 Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit co...

Operating your IP Phone 1230 132 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacan...

Operating your IP Phone 1230 133 Paging Features The IP Phone 1230 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 133 • “Using Radio Page” on page 133 • “Using Voice Call” on page 136 Using Call Page Connect to make an announcement Use ...

Operating your IP Phone 1230 134 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the telephone or away from their desk. To page the called party, you do not need to redial the...

Operating your IP Phone 1230 135 Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. 2. Dial the Radio Paging Acces...

Operating your IP Phone 1230 136 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respond a voice call. Call Override feat...

Operating your IP Phone 1230 137 • “Using Enhanced Override” on page 139 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. Using Forced Camp-on feature Use the Forced Camp-on feature to automatically call a busy telephone (internal or external) i...

Operating your IP Phone 1230 138 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension. 1. Dial a number. You receive a busy tone. 2. Press the EnhOvr key. or Enter ...

Operating your IP Phone 1230 139 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. If either person on ...

Operating your IP Phone 1230 140 Using Centrex services You can use a few Centrex services from your IP Phone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 140 • “Using AutoDial Transfer” on page 1...

Operating your IP Phone 1230 141 Miscellaneous call features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available. • “Tracing calls” on page 141 • “Charging a call or charging a...

Operating your IP Phone 1230 142 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-dist...

Operating your IP Phone 1230 143 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. 1. Press the Trans soft key. or Press the Conf soft key. T...

Operating your IP Phone 1230 144 Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft key. The call is placed on hold. 2. Press...

Operating your IP Phone 1230 145 Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call 4. After you hear the dial tone, dial the number to which you are transferring the call. 5. Press the Transfer soft key when ...

Operating your IP Phone 1230 146 Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two linked IP Phones enable one person to signal the other. The person signaled hears a buzz. 3. Dial the charge account number. 4. Dial the number of the person y...

Operating your IP Phone 1230 147 Using Privacy Release Use the Privacy Release feature to enable one or more people who share your DN to join a call. Using External Server Applications Use External Server Applications to directly access a variety of applications from your IP Phone 1230. To learn mor...

Troubleshooting your IP Phone 1230 148 Troubleshooting your IP Phone 1230 This section provides basic information about troubleshooting your IP Phone 1230 if Virtual Office causes a problem. For additional help, see “How to get help” on page 22 . Virtual Office Virtual Office can cause error message...

Troubleshooting your IP Phone 1230 151 Flexible Feature Codes Use the Table 11 to track and organize the FFCs assigned to features by your system administrator. Permission Denied (6) Incorrect User ID entered. Enter correct User ID. Incorrect Station Control Password entered. Select Retry, and try a...

Troubleshooting your IP Phone 1230 152 Automatic Wake-Up Verify Malicious Call Trace Call Detail Recording Charge Account Override Call Forward All Calls Activate Pickup Ringing Number Call Forward All Calls Deactivate Pickup Directory Number Call Park Pickup Group Electronic Lock Activate Radio Pag...

IP Phone 1200 LCD Expansion Module 154 IP Phone 1200 LCD Expansion Module This section provides information about the LCD Expansion Module (12-key self-labeling) supported by the IP Phone 1230. The LCD Expansion Module is a hardware accessory that connects to the IP Phone 1230 and provides additiona...

IP Phone 1200 LCD Expansion Module 155 Keys and descriptions For the location of the keys and components on the LCD Expansion Module, see Figure 6 on page 155 . Figure 6: LCD Expansion Module (12-key self-labeling)

IP Phone 1200 LCD Expansion Module 156 Table 12 on page 156 gives a description of the keys and components of the LCD Expansion Module. For information about connecting the Expansion Module, see the Expansion Module for IP Phone 1200 Series Quick Installation Guide (NN40050-303). Table 12: LCD Expan...

Terms you should know 157 Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and telephone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds...

Terms you should know 158 Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, ...

Terms you should know 159 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive an incoming call. The term off-hook is applied whether (a) the user lifts up the handset, (b) the user presses a line key, (...

Ind ex 1 6 1 Index A About the IP Phone 2004 157 Accessing display diagnostics 45 Accessory Expansion Module 11 Adjusting volume 42 Answering a call 102 Applications 28 Area Code setup 52 AutoDial Transfer 140 Automatic Wake-Up 125 B Buzz signal 146 C Call Detail Recording 145 Call Page Connect 133 ...

Nortel Communication Server 1000 Nortel IP Phone 1230 User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT &...