Nortel IP Phone 1220 - Manual

Welcome 10 Feature overview Your IP Phone 1220 supports the following features: • four context-sensitive soft keys (self-labeled)Note: Context-sensitive soft keys are Nortel Communication Server dependent. Some IP Phones are not configured to support context-sensitive soft key functionality. Contact...

Regulatory and safety information 12 Regulatory and safety information This equipment has been tested and complies with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits provide reasonable protection against harmful interference in a residential installation...

Regulatory and safety information 13 Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements Table 1 on page 13 shows the EMC compliance for various jurisdictions Jurisdiction Standard Description United States UL 60950-1 ITE equipment - Safety - Part 1: General re...

Regulatory and safety information 14 Australia/New Zealand CISPR 22 Class B Emissions: Information technology equipment - Radio disturbance European Community EN 55022 Class B Emissions: Information technology equipment - Radio disturbance EN 55024 Information technology equipment - Immunity charact...

Regulatory and safety information 15 Table 2 on page 15 shows the Safety compliance for various jurisdictions. Other Safety Approvals: IEC 60950-1: ITE equipment - Safety - Part 1: General requirements. Other US/Canada: Hearing Aid Compatibility (HAC) as per FCC Part 68 This equipment complies with ...

Regulatory and safety information 16 address: Ingolstaedter Strasse 14-18, 80807 Munich Germany The following table lists EMC compliance for various jurisdictions Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rul...

Regulatory and safety information 17 The user should not make changes or modifications not expressly approved by Nortel Networks. Any such changes could void the user’s authority to operate the equipment • Reorient or relocate the receiving antenna. • Increase the separation between the equipment an...

Regulatory and safety information 19 DenAn regulatory notice for Japan Connecting Power Use only Nortel-approved Limited Power Source 48 VDC 520 mA (FSP Group Inc. Model: FSP025-1AD207A) with the IP Phone. Connecting to the Local Area Network Severe damage to your IP Phone can occur if you plug the ...

Regulatory and safety information 20 Location Nortel recommends that you install your IP Phone 1220 away from direct sunlight.

How to get help 21 How to get help This section explains how to get help for Nortel products and services. Getting Help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick ac...

How to get help 22 Getting Help through a Nortel distributor or reseller If you purchase the service contract for your Nortel product from a distributor or an authorized reseller, contact the technical support staff of the distributor or reseller.

Using your IP Phone 1220 23 Using your IP Phone 1220 After you familiarize yourself with the IP Phone 1220 features, you can start to use the phone. This section describes how to use the IP Phone 1220. Getting started The following section introduces the important details of the IP Phone 1220. Caref...

Using your IP Phone 1220 27 Press the Headset key to answer a call using the headset or to switch a call from the handset or handsfree to the headset. Note: The Headset LED indicator, located on the Headset key, lights to indicate that the headset is in use. Press the Goodbye key to terminate an act...

Using your IP Phone 1220 30 Figure 3 on page 30 shows the IP Phone 1220 LCD screen. Figure 3: IP Phone 1220 display Call features and Flexible Feature Codes Some features are not available on all telephones. Call features and Flexible Feature Codes (FFCs) must be assigned to your telephone and suppo...

Installing your IP Phone 1220 31 Installing your IP Phone 1220 This section details the steps and precautionary measures to perform during IP Phone installation. The standard IP Phone 1220 package includes the following accessories: • foot stand • handset • handset cord • 2.1 m (7 ft) CAT5 Ethernet ...

Installing your IP Phone 1220 32 Figure 4: Connections on the IP Phone 1220 Perform the following steps to connect the components of the phone and to install the phone. • “Attaching the foot stand (optional)” on page 33 • “Connecting the handset” on page 33 • “Connecting the headset (optional)” on p...

Installing your IP Phone 1220 33 Attaching the foot stand (optional) Attach the foot stand in the appropriate slots depending on the desired angle for your IP Phone. If you insert the foot stand into the upper slots, your IP Phone sits at a 25-degree angle. If you insert the foot stand into the lowe...

Installing your IP Phone 1220 35 Connecting the LAN Ethernet cable Note: Your IP Phone 1220 supports both AC power and PoE options, including IEEE 802.3 standard power. To use local AC power, you can order separately the optional AC adapter. To use PoE, where power is delivered over the CAT5 cable, ...

Customizing your IP Phone 1220—basic features 37 Customizing your IP Phone 1220—basic features This section explains how you can customize the features on your IP Phone 1220 to meet your requirements. Note: Call features and Flexible Feature Codes (FFC) must be assigned to your IP Phone and supporte...

Customizing your IP Phone 1220—basic features 38 Telephone Options The Telephone Options menu item provides you with access to the following features on your IP Phone 1220: • “Adjusting volume” on page 40 • “Adjusting the display screen contrast” on page 41 • “Selecting a language” on page 42 • “Sel...

Customizing your IP Phone 1220—basic features 39 Note: If a menu includes a submenu, an ellipsis (...) appears after the command. Use the following procedure to use the Telephone Options menu. 1. Press the Services key. 2. Press the Up or Down keys to scroll and select Telephone Options . 3. Press t...

Customizing your IP Phone 1220—basic features 40 Adjusting volume Use the following procedure to adjust the volume. 1. Press the Services key, select Telephone Options , and select Volume adjustment. 2. Press the Up or Down keys to scroll, and select one of the following: — Ringer — Handset listen —...

Customizing your IP Phone 1220—basic features 41 Adjusting the display screen contrast You can adjust the contrast using the Local Tools menu. Nortel recommends that you use the Telephone Options menu. Note: If an Expansion Module is attached to your IP Phone 1220, changes that you make to the LCD s...

Customizing your IP Phone 1220—basic features 42 Selecting a language Information that appears on the display is available in multiple languages. This language setting controls the language only for IP Phone 1220 features. Use the following procedure to configure the language . 1. Press the Services...

Customizing your IP Phone 1220—basic features 43 Selecting date and time format Several date and time formats are available. Formats are based on the12-hour and 24-hour clocks. Use the following procedure to select a date and time format. Accessing display diagnostics The Display diagnostics command...

Customizing your IP Phone 1220—basic features 44 Selecting a local dialpad tone When you press a key, the response can be a Dual-Tone Multi-Frequency (DTMF) sound, a single tone, or no sound. This is known as the Local Dialpad Tone. Use the following procedure to choose a local dialpad tone. 2. Pres...

Customizing your IP Phone 1220—basic features 45 Viewing IP Phone information The Local Set Info option displays the following phone-specific information: • General Info • Set IP Info • Ethernet Info • Server Info • Encryption Info • Location Info Use the following procedure to view IP Phone informa...

Customizing your IP Phone 1220—basic features 46 Performing diagnostics The Diagnostics command displays the following phone-specific information: • Diag Tools (Ping, do Route Traces) • EtherStats (Speed, Auto Neg, CRC Errors, Collision) • IP Stats (Packet Info) • RUDP Stats (Message receive or tran...

Customizing your IP Phone 1220—basic features 47 Configuring Call Log Options Use the call log option to configure the following preferences: • “Configuring the Callers List log” on page 47 • “Configuring New Call Indication” on page 48 • “Configuring Preferred Name Match” on page 49 • “Configuring ...

Customizing your IP Phone 1220—basic features 48 Configuring New Call Indication You can configure your IP Phone 1220 to display a message that indicates a new call. By default, this option is on. Use the following procedure to configure New Call Indication. 6. Press the Select soft key to save the ...

Customizing your IP Phone 1220—basic features 49 Configuring Preferred Name Match You can configure your IP Phone 1220 to display the name of the caller as defined in your Personal Directory. By default, the option is Off. Use the following procedure to configure Preferred Name Match. 6. Press the S...

Customizing your IP Phone 1220—basic features 50 Configuring the Area Codes Use the Area Code Setup menu to save up to three area codes. When a call arrives with an area code that matches one of the saved area codes, the calling number is reordered to display the phone number followed by the area co...

Customizing your IP Phone 1220—basic features 52 3. Press the Enter key. 4. Press the Up or Down keys to scroll, and select one of the following: — 1st Code — 2nd Code — 3rd Code 5. Press the Enter key. 6. Use the dialpad to edit the number. 7. Press the Select soft key to save the configuration. or...

Customizing your IP Phone 1220—basic features 53 Selecting a ring type Use the Ring type option to configure the IP Phone ring tone. Use the following procedure to select a ring type: 1. Press the Services key, select Telephone Options , and select Ring type. 2. Press the Up or Down keys to scroll, ...

Customizing your IP Phone 1220—basic features 54 Enabling or disabling Call Timer The call timer measures the call duration. Use the following procedure to enable or disable Call Timer. 1. Press the Services key, select Telephone Options , and select Call timer. 2. Press the Up or Down keys to enabl...

Customizing your IP Phone 1220—basic features 55 Enabling OnHook Default Path Use OnHook Default Path option to choose either the Headset or the Handsfree to operate your IP Phone. Use the following procedure to enable OnHook Default Path. Changing feature key labels Use the Change feature key label...

Customizing your IP Phone 1220—basic features 57 Configuring the name display format You can configure your IP Phone 1220 to display the name of the calling party in one of the following formats: • first name, last name • last name, first name Use the following procedure to configure name display fo...

Customizing your IP Phone 1220—basic features 58 Configuring Live Dialpad The Live Dialpad option activates the Primary DN key when you make a call by dialing a directory number on the dialpad without picking up the handset or pressing the Handsfree key. Use the following procedure to configure Live...

Customizing your IP Phone 1220—basic features 59 3. Press the Select soft key to save the configuration. or Press the Cancel to cancel the modifications. or Cancel Select

Customizing your IP Phone 1220—advanced features 61 Note: The Password Admin , and Virtual Office Login menus are not available on every IP Phone 1220. Consult your system administrator. Managing your Station Control Password You can assign a Station Control Password (SCPW) to • lock your IP Phone a...

Customizing your IP Phone 1220—advanced features 62 Turning Password Protection on or off Use the following procedure to turn Password Protection on or off. 5. Press the Enter key. 6. Enter your new password using the dialpad. To enter special characters, press the Up key. For information about ente...

Customizing your IP Phone 1220—advanced features 64 Unlocking your IP Phone 1220 Use the following procedure to unlock your IP Phone 1220. 2. Dial the Electronic Lock Activate FFC. 3. Dial your Station Control Password . or 4. If you dial locally, press the Goodbye key. or If you dial the FCC remote...

Customizing your IP Phone 1220—advanced features 65 Customizing the Personal Directory Use the Personal Directory feature to create and store up to 100 contacts of your choice. A Personal Directory entry can contain • last name (up to 24 characters) • first name (up to 24 characters) • phone numbers...

Customizing your IP Phone 1220—advanced features 66 Editing an entry Use the following procedure to edit an entry in the Personal Directory. 2. Press the Add soft key. If the message “Directory is full” appears, delete one or more entries to accommodate a new entry. 3. Use the dialpad to enter the n...

Customizing your IP Phone 1220—advanced features 67 Deleting an entry Use the following procedure to delete an entry in the Personal Directory. 2. Press the Up or Down keys to scroll, and select the desired entry. 3. Press the Edit soft key and make the necessary changes. 4. Press the Yes soft key t...

Customizing your IP Phone 1220—advanced features 68 Copying an entry Use the following procedure to copy an entry in the Personal Directory. 4. Press the Yes soft key to delete the entry. or Press the No soft key to return to the Personal Directory without deleting the entry. 1. Press the Directory ...

Customizing your IP Phone 1220—advanced features 69 Searching for an entry Use the following procedure to search for an entry in the Personal Directory. 6. Press the Done soft key to save the changes. or Press the Cancel soft key to return to the Personal Directory without saving your changes. 1. Pr...

Customizing your IP Phone 1220—advanced features 70 Configuring the Local Tools menu Your IP Phone 1220 has both local and server-based telephone tools and features. This section discusses the various tools and features available locally on your IP Phone 1220. Note: Your system administrator can est...

Customizing your IP Phone 1220—advanced features 71 The function of some keys on the IP Phone differs based on the situation. Table 5 on page 71 describes the function of each key for navigating and using menus. Table 6 on page 71 describes the key functions in dialog boxes. Table 5: Navigation key ...

Customizing your IP Phone 1220—advanced features 72 When you work in Edit mode, the first field of the item is selected and a blinking cursor appears to the right of the current edit position. Table 7 on page 72 describes the navigation key functions in Edit mode. Note: Special characters are under ...

Customizing your IP Phone 1220—advanced features 75 3. Network Configuration The Network Configuration tool displays information that was configured when you installed the IP Phone. This tool is for administrator use only. 4. Lock Menu Your system administrator can use the lock menu tool to protect ...

Customizing your IP Phone 1220—advanced features 76 Logging on to Virtual Office Use the following procedure to activate Virtual Office on your Office IP Phone from your Remote IP Phone. IP Phone 1140E Yes, with extra key restrictions IP Phone 1150E No IP Phone 2001 Yes, with extra key restrictions ...

Customizing your IP Phone 1220—advanced features 77 A successful logon transfers all the features, time, date, and tones of your Office IP Phone to your Remote IP Phone. Your Virtual Office session expires after a fixed period of time, which your system administrator determines. Using Virtual Office...

Customizing your IP Phone 1220—advanced features 78 An IP Phone 1120E, that is logged on as a remote phone to an IP Phone 1220 Office phone, provides less information than the IP Phone 1220 because it has fewer display lines. When an IP Softphone 2050 logs on as a remote phone to an IP Phone 1220 of...

Customizing your IP Phone 1220—advanced features 79 Logging off Virtual Office While working on a remote phone, you can log off of Virtual Office using the following steps. 1. Press the Services key. 2. Press the Up or Down keys to scroll, and select Virtual Office Logout . 3. Press the Enter key. (...

Operating your IP Phone 1220 80 Operating your IP Phone 1220 This section describes how to operate your IP Phone 1220. It describes operations such as entering text, making a call, using the Corporate directory, and using the Redial List. Entering and editing text You can enter and edit text on your...

Operating your IP Phone 1220 81 6. If the key you want is not visible, press the More soft key to access the next layer of soft keys. 7. Press the Up key to access the symbols. 8. Press the Left or Right keys to move to a specific symbol. 9. Press the Choose soft key to select a symbol. 10. Press th...

Operating your IP Phone 1220 82 • “Using the Personal Directory” on page 92 • “Using Predial” on page 92 • “Using AutoDial” on page 93 • “Using Ring Again” on page 95 • “Using Last Number Redial” on page 96 • “Using Speed Call” on page 97 • “Using System Speed Call” on page 98 • “Using HotLine” on p...

Operating your IP Phone 1220 83 Dialing an entry Use the following procedure to dial an entry. Deleting an entry Use the following procedure to delete an entry. 1. Press the Up or Down keys to scroll, and select the desired entry. 2. Press the Dial soft key. 1. Press the Up or Down keys to scroll, a...

Operating your IP Phone 1220 84 Deleting the entire Callers List Use the following procedure to delete the entire Callers List. Using the Redial List The Redial List logs upto 20 outgoing calls. When the list is full, the system overwrites the oldest entry. Use the Redial List feature to review call...

Operating your IP Phone 1220 86 Deleting the entire Redial List Use the following procedure to delete the entire Redial List. Using Off-hook dialing Perform the following steps to make a call by using the handset. 1. Press the Del soft key. 2. Choose Yes to confirm the deletion of the entire Redial ...

Operating your IP Phone 1220 87 Using On-hook dialing Perform the following steps to make a call without lifting the handset. 1. Leave the handset in the cradle. 2. Press the line (DN) key. 3. Listen for the dial tone and dial the number. 4. When the called party answers, lift the handset. 5. To end...

Operating your IP Phone 1220 88 Using Handsfree dialing Use handsfree dialing to make a call using the built-in microphone and speaker, or a headset. During a call, you can perform the following tasks: • “Terminating a handsfree call” on page 88 • “Muting a handsfree call” on page 89 • “Switching fr...

Operating your IP Phone 1220 89 Muting a handsfree call Use the following procedure to mute a handsfree call. Switching from handsfree to handset mode Use the following procedure to switch from handsfree to handset mode. Switching from handset mode to handsfree Use the following procedure to switch ...

Operating your IP Phone 1220 90 Switching from handsfree to headset Use the following procedure to switch from handsfree to headset. Using the Corporate Directory The Corporate Directory feature provides an alphabetic list of entries using last names. You can search by name, view additional informat...

Operating your IP Phone 1220 91 Making a call using the Corporate Directory Use the following procedure to make a call using the Corporate Directory. Note: This feature is not available on all phones. Contact your system administrator to find out if this feature is available for your use. 3. Press t...

Operating your IP Phone 1220 92 Using the Personal Directory You can use the Personal Directory feature to store a maximum of 100 entries that comprise of names and numbers. To use the Personal Directory, press the Directory key, and select Personal Directory . Using Predial Use the Predial feature ...

Operating your IP Phone 1220 93 Editing a Predial number Use the following procedure to edit a Predial number. Using AutoDial Use the AutoDial feature to display, store, and automatically dial phone numbers. Using AutoDial to make a call Use the following procedure to make a call using the Autodial ...

Operating your IP Phone 1220 94 Storing an AutoDial number Use the following procedure to store an Autodial number. Displaying an AutoDial number Use the following procedure to display an AutoDial number. 1. Without lifting the handset, press the AutoDial key. The screen displays the word Autodial n...

Operating your IP Phone 1220 95 Using Ring Again Use the Ring Again feature to automatically redial the number if you receive a busy tone, or if your called party does not answer. Your IP Phone rings when the person you called becomes available. Activating Ring Again Use the following procedure to a...

Operating your IP Phone 1220 96 Deactivating Ring Again before notification Use the following procedure to deactivate Ring Again. Using Last Number Redial Use the Last Number Redial feature to automatically redial the most recently dialed number. 2. Press the Ring Again soft key to automatically dia...

Operating your IP Phone 1220 97 Using Speed Call Use the Speed Call feature to place internal and external calls by dialing a one-, two-, or three-digit code. You can store, edit, and automatically dial frequently called phone numbers. Storing a Speed Call number Use the following procedure to store...

Operating your IP Phone 1220 98 Using System Speed Call Use the System Speed Call feature to dial Speed Call codes that override dialing restrictions placed on your IP Phone. Using HotLine Use the Hot Line feature to automatically dial a number. 3. Dial the Speed Call code to automatically dial the ...

Operating your IP Phone 1220 99 Using Intercom Calling Use the Intercom feature to call a member of your intercom group by pressing the code assigned to that member. Making an intercom call Use the following procedure to make an intercom call. Answering an intercom call during a call (Non-intercom g...

Operating your IP Phone 1220 100 Answering a call Each incoming call causes the IP Phone to ring, the LCD indicator beside the line (DN) key to flash, and the Message Indicator lamp to flash. Managing calls while not on a call Other than answering a call ( “Answering a call” on page 100 ), you can e...

Operating your IP Phone 1220 101 Activating Automatic Answerback Use the following procedure to activate Automatic Answerback. Deactivating Automatic Answerback Use the following procedure to deactivate Automatic Answerback. Note: Calls are not forwarded to the voice message service. Using Call Pick...

Operating your IP Phone 1220 102 Answering a call in another call pickup group Use the following procedure to answer a call in another call pickup group. Answering a call at a specific extension in any pickup group Use the following procedure to answer a call at a specific extension in any call pick...

Operating your IP Phone 1220 103 Managing calls during a call You can use the following features during a call: • “Using Call Hold” on page 103 • “Using Call Waiting” on page 104 • “Transferring a call” on page 105 • “Using Timed Reminder Recall” on page 106 • “Using Attendant Recall” on page 107 • ...

Operating your IP Phone 1220 104 Placing a call on hold Use the following procedure to place a call on hold. Retrieving a call on hold Use the following procedure to retrieve a call on hold. Using Call Waiting The Call Waiting feature produces a tone to alert you to an incoming call when you are alr...

Operating your IP Phone 1220 105 Returning to the original call Use the following procedure to return to the original call. Transferring a call Use the Transfer feature to redirect a call to the appropriate person. Transferring a call to a third party Use the following procedure to transfer a call t...

Operating your IP Phone 1220 106 Returning to the original call if the transfer is incomplete Use the following procedure to return to the original call if the transfer is incomplete. Using Timed Reminder Recall Use the Timed Reminder Recall feature to receive an automatic reminder tone when a trans...

Operating your IP Phone 1220 107 If the transferred call is not answered, your IP Phone rings. Returning to the original call if the transferred call is unanswered Use the following procedure to return to the original call if the transferred call is unanswered. Using Attendant Recall Use the Attenda...

Operating your IP Phone 1220 108 Using Call Park Use the Call Park feature to hold (park) your active call temporarily and retrieve a call from any IP Phone. Using Call Park does not tie up a line. Parking a call on the System Park DN To park a call on the System Park DN or your own DN, perform the ...

Operating your IP Phone 1220 109 Parking a call using the SPRE code or FFC To park a call using the SPRE code or FFC, perform the following procedure. Retrieving a parked call Use the following step to retrieve a parked call. 3. Press the Park soft key. 1. Press the Trans soft key. or Press the Conf...

Operating your IP Phone 1220 110 Note: When Call Park is configured network-wide, you can use this feature across networks. You can configure a System Park extension to automatically park most calls. Recording a Calling Party (Caller) Number During a call use the Calling Party Number feature to reco...

Operating your IP Phone 1220 111 Displaying call details During an active call, use the Display feature to display the caller’s number and name (if available) without interfering with the call. Managing calls while away from your desk You can use the following features when you are away from your de...

Operating your IP Phone 1220 112 Activating Call Forward Use the following procedure to activate Call forward or change the call follow number Deactivating Call Forward Use the following procedure to deactivate Call Forward. or 1. Press the Fwd soft key. or Lift the handset and enter the Call Forwar...

Operating your IP Phone 1220 113 Reinstating a Call Forward number Use the following procedure to reinstate Call Forward number. Using Internal Call Forward Use Internal Call Forward to forward only those calls that originate from internal DNs. Calls that originate outside your IP Phone system (Exte...

Operating your IP Phone 1220 114 Deactivating Internal Call Forward Use the following procedure to deactivate Internal Call Forward. Reinstating Internal Call Forward number Use the following procedure to reinstate Internal Call Forward number. Using Remote Call Forward Use the Remote Call Forward f...

Operating your IP Phone 1220 115 Deactivating Remote Call Forward Use the following procedure to activate Remote Call Forward. 3. Dial the Remote Call Forward Activate FFC to activate the feature. 4. Dial your Station Control Password . You hear a dial tone. 5. Dial your DN. or To reinstate call for...

Operating your IP Phone 1220 116 2. If you call from an IP Phone outside the system, dial the direct system access number and wait for the dial tone. 3. Dial the Remote Call Forward Deactivate FFC. 4. Dial your Station Control Password . 5. After you hear the dial tone, dial your DN. 6. Press the # ...

Operating your IP Phone 1220 117 Managing multiparty calls Use the following features to enable multiparty conversations: • “Using Call Join” on page 117 • “Setting up a Conference Call” on page 117 • “Using Conferee Selectable Display” on page 118 • “Using Group Call” on page 120 Using Call Join Us...

Operating your IP Phone 1220 118 Using Conferee Selectable Display Use the Conferee Selectable Display feature to list active conferees and to disconnect a conferee from the conference call. 2. Dial the number of the person to add to the conference call. You can talk to the person without interventi...

Operating your IP Phone 1220 119 Viewing active conferees Use the following procedure to view active conferees. Disconnecting a conferee Use the following procedure to disconnect a conferee. 1. During a conference call, press the Confdsp key to turn on the LCD indicator. Each key press changes the s...

Operating your IP Phone 1220 120 Using Group Call Use the Group Call feature to automatically call members of a predefined group, one at a time, until all members answer. Calling group members Use the following procedure to call group members. 3. For a single conferee, press the Goodbye key. If conf...

Operating your IP Phone 1220 121 Answering a group call Use the following procedure to answer a group call. Ending a group call Use the following procedure to end a group call. Note: During a group call, only the person who initiated the group call can put the call on hold. 1. Lift the handset. Note...

Operating your IP Phone 1220 122 Managing calls while busy at work Using Make Set Busy Use the Make Set Busy feature to make your IP Phone appear busy to all callers. Activating Make Set Busy Use the following procedure to activate Make Set Busy. Deactivating Make Set Busy Use the following procedur...

Operating your IP Phone 1220 123 Hotel applications Hotel applications are a group of hospitality features that increase the value of the IP Phone 1220. In a hotel environment guests can access the following services: • “Configuring Automatic Wake-Up” on page 123 • “Activating Message Registration” ...

Operating your IP Phone 1220 124 Cancelling Automatic Wake-Up call Use the following procedure to cancel Automatic Wake-Up call. 3. Dial the Automatic Wake-Up time in a 24-hour time format (hhmm). You hear a tone to confirm your entered time. To enter the time in a 24-hour time format, enter the hou...

Operating your IP Phone 1220 125 Verifying Automatic Wake-Up call Use the following procedure to verify Automatic Wake-Up call. Activating Message Registration Use the Message Registration feature to read, change, or reset meters that log your IP phone calls. Reading meters Use the following procedu...

Operating your IP Phone 1220 126 Changing meter Use the following procedure to change a meter. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Press the MRK key. 1. Press the MRK key. 2. Dial the Directory Number (DN) of the IP Phone in the hotel room. 3. Dial the correct met...

Operating your IP Phone 1220 127 Resetting a meter to zero Use the following procedure to reset a meter to zero. Using Maid Identification Use the Maid Identification feature to track the cleaning status of rooms. The maid enters the information from the IP Phone in your room. Entering cleaning stat...

Operating your IP Phone 1220 128 3. Dial one of the following cleaning status codes: 1 = Cleaning requested 2 = Cleaning in progress 3 = Room cleaned 4 = Room passed inspection 5 = Room failed inspection 6 = Cleaning skipped You hear the interrupted dial tone. 4. Press the * key. 5. Dial the Maid ID...

Operating your IP Phone 1220 129 Using Room Status Use the Room Status feature to display the status of a room. Displaying room status Use the following procedure to enter cleaning status. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit co...

Operating your IP Phone 1220 130 Changing the status of a room Use the following procedure to change the status of a room. 1. Press the RMK key. 2. Dial the Directory Number (DN) for the room. The DN appears followed by a two-digit code. The first digit indicates the occupancy status: 0 = Room vacan...

Operating your IP Phone 1220 131 Paging Features The IP Phone 1220 supports the following paging voice call features: • “Using Call Page Connect to make an announcement” on page 131 • “Using Radio Page” on page 131 • “Using Voice Call” on page 134 Using Call Page Connect to make an announcement Use ...

Operating your IP Phone 1220 132 Using Automatic Preselection (Meet-Me page) Perform the following procedure to use Automatic Preselection. Using Automatic Post-selection The called party is either busy on the IP Phone or away from their desk. To page the called party, you need not redial the number...

Operating your IP Phone 1220 133 Answering a Radio Page If you carry a Radio Pager, a page indicates that a caller tried to reach you by dialing your DN. If the Radio Page system is configured to function in Meet-me mode, you can answer the page call from any IP Phone. 2. Dial the Radio Paging Acces...

Operating your IP Phone 1220 134 Using Voice Call Use the Voice Call feature to make an announcement from another IP Phone speaker. Making a voice call Use the following procedure to make a voice call. Responding to a voice call Use the following procedure to respond a voice call. Call Override Feat...

Operating your IP Phone 1220 135 • “Using Enhanced Override” on page 137 Overriding a busy signal Use the Override feature to override a busy signal and interrupt another call. Using Forced Camp-on feature Use the Forced Camp-on feature to automatically call a busy IP Phone (internal or external) im...

Operating your IP Phone 1220 136 Using Forced Camp-on Follow the given procedure to use Forced Camp-on. Answering a call camped-on to your extension Use the following procedure to answer a call camped-on to your extension. 1. Dial a number. You receive busy tone. 2. Press the EnhOvr key. or Enter th...

Operating your IP Phone 1220 137 Using Enhanced Override Use the Enhanced Override feature to override an active call after you attempt a Forced Camp-on. 1. Dial a number. You receive a busy signal. 2. Press the EnhOvr key. or Enter the Override FFC to initiate a Forced Camp-on. If either person on ...

Operating your IP Phone 1220 138 Using Centrex Services You can use a few Centrex services from your IP phone. Contact your system administrator to determine if the following features are available: • “Using Centrex or Exchange Line Switchhook Flash” on page 138 • “Using AutoDial Transfer” on page 1...

Operating your IP Phone 1220 139 Miscellaneous call features Some call features are available only if your system administrator configures them. Contact your system administrator to determine if the following call features are available. • “Tracing calls” on page 139 • “Charging a call or charging a...

Operating your IP Phone 1220 140 Using Call Trace without a Call Trace key Use the following procedure to use Call Trace without a Call Trace key. Charging a call or charging a forced call Use the Call Charge feature to charge a call to a specific account. The Forced Charge feature charges long-dist...

Operating your IP Phone 1220 141 Charging a call in progress Use the following procedure to charge a call in progress. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. When you hear the dial tone, dial the number. 1. Press the Trans soft key. or Press the Conf soft key. T...

Operating your IP Phone 1220 142 Charging a transferred call to an account Use the following procedure to charge a transferred call to an account. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Press the line (DN) key to return to the call. 1. Press the Transfer soft ke...

Operating your IP Phone 1220 143 Charging a conference call to an account Use the following procedure to charge a call to an account when you add someone to a conference call 3. Dial the charge account number. 4. After you hear the dial tone, dial the number to which you are transferring the call. 5...

Operating your IP Phone 1220 144 2. Press the Charge soft key. or Dial the Call Detail Recording FFC. 3. Dial the charge account number. 4. Dial the number of the person you want to add to the conference. 5. Press the Conference soft key. or Charge Conf

Operating your IP Phone 1220 145 Using the Buzz signal Use the Buzz feature to notify another person of a call, a visitor, or a request. Two linked IP Phones enable one person to signal the other. The person signaled hears a buzz. Using Privacy Release Use the Privacy Release feature to enable one o...

Troubleshooting Your IP Phone 1220 146 Troubleshooting Your IP Phone 1220 This section provides basic information about troubleshooting your IP Phone 1220 if Virtual Office causes a problem. For additional help, see “How to get help” on page 21 . Virtual Office Table 10 on page 146 lists error messa...

Troubleshooting Your IP Phone 1220 149 Flexible Feature Codes Use Table 11 on page 149 to track and organize the FFCs assigned to features by your system administrator. Server Unreachable (2) Network problem. Notify system administrator if the problem persists. Table 11: Flexible Feature Codes (Part...

Troubleshooting Your IP Phone 1220 150 Call Park Pickup Group Electronic Lock Activate Radio Paging Access Electronic Lock Deactivate Radio Paging Answer Group Call Remote Call Forward Activate Internal Call Forward Activate Remote Call Forward Deactivate Internal Call Forward Deactivate RingAgain A...

IP Phone 1200 Expansion Module 151 IP Phone 1200 Expansion Module This section provides information about the LCD Expansion Module (12-key self-labeling) supported by IP Phone 1220. The LCD Expansion Module is a hardware accessory that connect to the IP Phone and provides additional line appearances...

IP Phone 1200 Expansion Module 153 Table on page 153 provides a description of the keys and components of the LCD Expansion Module. For information about installing the Expansion Module, see Expansion Modules for IP Phone 1200 Series Quick Installation Guide (NN40050-303). Table 12: LCD Expansion Mo...

Terms you should know 155 Terms you should know Calling Party Name Display Information appearing on the LCD display screen, such as the caller’s name and phone number. The system must have CPND enabled. Categor y 5 (Cat5) Cable and associated connecting hardware capable of transmitting at speeds up ...

Terms you should know 156 Feature display An area that shows status information about the feature in use. It also displays the name and status of the active session. Feature Status Lamp indicator An LCD or an LED that indicates a data message, contact, or feature status by a flash, wink, steady on, ...

Terms you should know 157 Navigation keys Keys used to scroll through menus and lists appearing on the LCD display screen. Off-hook Any line selected to make a call or receive a call. The term off-hook is applied whether (a) the end user lifts up the handset, (b) the end user presses a line key, (c)...

Index 159 Index A About the IP Phone 2004 155 Accessing display diagnostics 43 Accessory Expansion Module 11 Adjusting volume 40 Answering a call 100 Applications 26 Area Code Setup 50 AutoDial Transfer 138 Automatic Wake-Up 123 B Buzz signal 145 C Call Detail Recording 144 Call Page Connect 131 Cal...

Nortel Communication Server 1000 Nortel IP Phone 1220 User Guide Copyright © 2007–2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT &...