Nortel BM450 - Manual

Nortel BM450

Nortel BM450 – Manual, read for free online in PDF format. We hope this helps you resolve any issues you may have. If you have further questions, please contact us through the contact form.

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Table of Contents:

  • Page 3 – Task List
  • Page 5 – Contents
  • Page 9 – Chapter 1; Introduction; Purpose; Organization
  • Page 10 – Acronyms
  • Page 12 – Symbols and conventions used in this guide
  • Page 13 – Related publications
  • Page 15 – Chapter 2; Initial Troubleshooting; Navigation; Site network map
  • Page 16 – Logical connections; Normal behavior on your network
  • Page 19 – Chapter 3; Hardware Troubleshooting; Check the power source; Check LED indicators
  • Page 20 – System status LEDs
  • Page 21 – LAN port LEDs; Media bay module LEDs (expansion units only); Table 2
  • Page 24 – Check the wiring connections; Verify the keycodes; Task Navigation Panel
  • Page 25 – System; To verify the keycodes using Telset
  • Page 26 – To restart the system
  • Page 27 – Power on self test; Viewing the POST log file
  • Page 28 – Testing basic hardware functionality
  • Page 29 – To test the main unit
  • Page 30 – To troubleshoot the expansion unit; Procedure steps
  • Page 31 – Determining why an MBM does not appear in Element Manager; Troubleshooting the FEM; To determine why the ATA 2 does not function
  • Page 32 – To determine why there is no dial tone at the ATA2
  • Page 33 – Reset levels
  • Page 34 – Activate the reset feature; To perform a Level 1 reset (configuration reset); To perform a Level 2 reset (software reset); Monitoring the boot process
  • Page 37 – Chapter 4; Software Troubleshooting; Check the programming of lines and phones
  • Page 38 – Check line programming
  • Page 40 – Properties
  • Page 42 – Preferences
  • Page 45 – Restrictions
  • Page 46 – Assigned DNs; Restoring system data; Restoring data from an archive; To restore data from an archive
  • Page 47 – Click the OK button.; Restoring the factory configuration; To restore the factory configuration; In the task panel, click the Administration tab.
  • Page 48 – Verify the software inventory; Viewing the inventory of BCM450 software; Obtaining software updates
  • Page 49 – To obtain updates from the Nortel Technical Support Web page
  • Page 51 – Chapter 5; Advanced Troubleshooting; Example 1: Cannot dial out from an analog trunk; Troubleshooting example 1
  • Page 53 – Select the BCM Info tab and verify the status of the line.; Example 2: Cannot dial out from a SIP or H323 VoIP trunk; Troubleshooting example 2
  • Page 58 – Example 3: IP set is not registering with the BCM450
  • Page 59 – Troubleshooting example 3a; Troubleshooting example 3b
  • Page 61 – Troubleshooting example 4; Example 5: Cannot dial out from digital trunk
  • Page 62 – Troubleshooting example 5
  • Page 67 – Troubleshooting example 6
  • Page 68 – Double-click the Module Type field for the expansion cabinet.; Configure the module and select Enable.
  • Page 69 – Chapter 6; Recovery trees; System is not processing calls
  • Page 70 – Start-up profile fails
  • Page 71 – Cannot access BCM450 through Element Manager
  • Page 73 – BCM450 shuts down unexpectedly
  • Page 75 – Chapter 7; Downloading Software; Downloading software from the BCM450 webpage
  • Page 76 – To download software from the BCM450 webpage
  • Page 77 – Downloading software from the Nortel web site
  • Page 79 – Chapter 8; Troubleshooting Tools; Service Management
  • Page 80 – Utilities; Command Line Interface; Accessing the CLI
  • Page 81 – Accessing the CLI through a serial connection; Accessing the CLI through the OAM port; —Exit. The system exits the CLI to the login prompt.
  • Page 82 – Using the Maintenance CLI; —Exit. The system exits to the Safe OS login prompt.
  • Page 83 – Chapter 9; Understanding system messages; Reporting for dropped calls; To set Release Reasons
  • Page 85 – Useful Troubleshooting Links; Partner Bulletins; Using the Knowledge and Solution Engine
  • Page 86 – To use the Knowledge and Solution Engine
  • Page 87 – Frequently Asked Questions; How do I back up the database?; To perform a backup
  • Page 88 – How do I restore the BCM450 from a previous backup?
  • Page 89 – Completing a warm or cold reset; Password protection; How do I recover a lost password for the BCM450?
  • Page 90 – Fault management; How do I view Alarms? Can I acknowledge and clear them?; Click the Administration tab.
  • Page 91 – To acknowledge an alarm; System and status information; How do I capture the logs from the BCM450?; Using the Element Manager to transfer log files; Click the Administration tab, and then open the Logs folder.
  • Page 92 – Using the BCM450 Web Page to transfer log files; Click the Administrators Applications link.
  • Page 93 – How do I capture the current BCM450 configuration?; In the Save: field choose the path where you want the file stored.
  • Page 94 – How do I find the BCM450 system health?; Viewing the system health; Select the Usage Indicators tab.; How do I show specific process states?; Viewing specific process states; Save All Data; Save All
  • Page 95 – Verify the current software revision; Select the BCM450 System tab.; Connectivity problems
  • Page 96 – What is an Ethernet loop, and how do I avoid creating one?; IP addresses; Can I modify the IP address of the OAM port?; Ethernet Loop
  • Page 99 – Gathering critical information
  • Page 100 – Getting Help from the Nortel Web site; Getting help over the phone from a Nortel Solutions Center
  • Page 101 – Getting help through a Nortel distributor or reseller
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BCM450

Business Communications Manager

Document Status:

Standard

Document Number:

NN40160-700

Document Version:

01.01

Date:

August 2008

BCM450 Troubleshooting Guide

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Summary

Page 3 - Task List

3 BCM450 Troubleshooting Guide Task List Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Initial Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Hardware Troubleshooting . . . . ...

Page 5 - Contents

5 BCM450 Troubleshooting Guide Contents Chapter 1Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Purpose . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Au...

Page 9 - Chapter 1; Introduction; Purpose; Organization

9 BCM450 Troubleshooting Guide Chapter 1 Introduction The Nortel Business Communications Manager 450 (BCM450) provides private network and telephony management capability to small and medium-sized businesses. The BCM450 system integrates voice and data capabilities, and IP Telephony gateway function...

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