Page 2 - Contents
Tone Commander 7210/7220 User Manual i Contents Introduction ...................................................................................... 1 General Features ............................................................................ 1Controls and Indicators...................................
Page 4 - Appendix A
Tone Commander 7210/7220 User Manual iii Troubleshooting ............................................................................. 70 No Network Connection................................................................. 70DHCP Error..................................................................
Page 6 - Introduction; Model; This document applies to telephone software version
Tone Commander 7210/7220 User Manual 1 Introduction General Features ________________________ Tone Commander 7210 and 7220 IP Centrex VoIP (Voice over Internet Protocol) Telephones are easy to use multiline terminals that providesophisticated ISDN services over managed IP networks. Thetelephones sup...
Page 9 - Operation; Selecting a Call Appearance; Idle; Automatic Call Appearance Selection; Spkr; Manual Call Appearance Selection; Dialing; Hot Key Dialing
4 Tone Commander 7210/7220 User Manual Operation Placing a Call ____________________________ Selecting a Call Appearance If the Call Preference option (page 64) is set to Idle or Ringing , your telephone will automatically select an idle call appearance when you gooff-hook, or activate the speakerph...
Page 10 - Last Number Redial; Select REDIAL to redial the last number.; Using the Call Log –; Press a Speed Dial key to dial a number.; Using DSS Keys; Press an idle DSS key to dial the selected station number.
Tone Commander 7210/7220 User Manual 5 Last Number Redial The Redial feature dials the last number that was dialed with the dialpad or a Speed Dial key. Digits dialed after a call is connected are notsaved. Select REDIAL to redial the last number. Using the Call Log – refer to page 10. Using the Cal...
Page 11 - Call Preference; Ringing; Ringing Control
6 Tone Commander 7210/7220 User Manual Answering a Call _________________________ When a call is ringing, the display will show the calling number (ifavailable) and the called number. Lift the handset or press the Spkr key to answer the ringing call shown in the display. To answer a different ringin...
Page 13 - Conf; Conferencing a Held Call
8 Tone Commander 7210/7220 User Manual DSS Transfer While on an active call, press the Tran key. Press the DSS key for the destination party. Press the Tran key to transfer the call. Conferencing Calls _______________________ You can initiate multi-party conference calls from your terminal.Conferenc...
Page 15 - Unanswered Incoming Calls; Viewing the Call Log; Call
10 Tone Commander 7210/7220 User Manual Message W aiting Lights the Message Indicator on your telephone when you have a voicemail message. Using the Call Log _______________________ What does the Call Log Do? The call log maintains a running list of the last 100 incoming oroutgoing calls from your t...
Page 16 - Shortcut to the Unanswered Call Log
Tone Commander 7210/7220 User Manual 11 Select the type of call you want to view – UNANS(unanswered), ANSWD (answered), or OUT (outgoing). A key indicator will alternately flash red and green to identifythe call appearance that was used for the logged call. To view a previous (older) call in the log...
Page 17 - Dialing a Call Log Entry
12 Tone Commander 7210/7220 User Manual Dialing a Call Log Entry With the call you want to dial showing in the call log display,select DIAL. An idle call appearance will be automatically selected. Thedirectory number from the log will be shown in the second lineof the display. For outgoing calls, al...
Page 19 - Placing and Answering Calls; Muting the Microphone; Mute
14 Tone Commander 7210/7220 User Manual Using the Speakerphone __________________ The speakerphone feature allows two-way hands-free conversationand on-hook dialing. Placing and Answering Calls The Call Preference option (page 64) determines the behavior of yourtelephone when the Spkr key is pressed...
Page 20 - Receiving Voice Announce Calls; Voice Announce is disabled when you are on an active; CAUTION; UNANS
Tone Commander 7210/7220 User Manual 15 Using Voice Announce ____________________ The Voice Announce feature may be used to provide hands-free callannouncing of screened calls or station-level paging when your phoneis on-hook. Incoming calls that meet specific predefined criteria (seepage 39) can be...
Page 22 - Installation; Network Connection; NET; PC Connection; PC
Tone Commander 7210/7220 User Manual 17 Installation Ordering ISDN Service ____________________ ISDN ordering forms may be supplied by your service provider. Youcan also print forms using the PC-based Configuration Wizard. Pleaserefer to Appendix A in this manual. Consult your service provider to pl...
Page 24 - Initialization
Tone Commander 7210/7220 User Manual 19 Configure the Set ________________________ ISDN configuration is performed automatically in many cases. Thetelephone set will detect the switch type, set the SPID number, anddownload other setup parameters when these features are availablefrom the central offi...
Page 25 - Alias; SPID Entry
20 Tone Commander 7210/7220 User Manual Alias If the alias is rejected by iMerge or there is no stored alias, thefollowing will be shown: Enter the correct alias as supplied by your service provider,then press the Done key. H.235 Password If H.235 password is rejected by iMerge or there is no stored...
Page 26 - Parameter Download; Note; Automatic Button Detection; Firmware Updates
Tone Commander 7210/7220 User Manual 21 number. Enter the number with the dial pad, then press the Done key. BKSP (backspace) deletes the previous digit. National ISDN – enter your full 10-digit telephone number (including area code) 5ESS Custom ISDN – enter your 7-digit telephone number Parameter D...
Page 27 - Using Local Inspect to Verify Keys
22 Tone Commander 7210/7220 User Manual Using Local Inspect to Verify Keys Local Inspect allows you to identify the call appearance or featureassignment of each configured key, directory number bearercapabilities, and the feature indicator assignment for the MessageIndicator. Please refer to page 47...
Page 28 - Voice Mode; – selects handset or headset operation; Preset Volume Levels; – sets handset and headset volume levels,; Display Contrast; – adjusts the contrast of the display for best visibility; Call Log Password; – sets or removes a password to control entry into; Voice Announce; – enables or disables automatic call answering by
Tone Commander 7210/7220 User Manual 23 Voice Mode Handset/Headset Mode – selects handset or headset operation (page 65). Preset Volume Levels – sets handset and headset volume levels, and speakerphone transmit level (page 65). Display Contrast – adjusts the contrast of the display for best visibili...
Page 29 - Installation Options; MODE
24 Tone Commander 7210/7220 User Manual Installation Options Options in this section are typically set at the time of installation. Manyoptions can be set automatically by the DHCP, TFTP, AutoSPID,Automatic Switch Detect, and Parameter Download features, ifsupported on the network. The following opt...
Page 30 - Disabling IP Configuration via DHCP
Tone Commander 7210/7220 User Manual 25 A password may be set to prevent unauthorizedentry into the Installation Options menu.When prompted for a password, enter your 4-digitpassword with the dial pad. Press the Done key after entering the password.To change or remove the password, please refer topa...
Page 31 - Manual IP Configuration
26 Tone Commander 7210/7220 User Manual If DHCP is currently enabled, select DISABLE. Press the Done key to return to the IP Configuration Update menu or the Setup key to exit Setup Mode. Manual IP Configuration DHCP should be disabled if manual IP configuration is used; IPaddresses configured via D...
Page 34 - Automatic Update
Tone Commander 7210/7220 User Manual 29 IP Configuration and Software Updates ______ Telephone operating software and configuration parameters can beautomatically updated daily from the TFTP server at a preset time,manually updated from the phone using files on the TFTP server, orupdated from a clie...
Page 35 - Manual Update
30 Tone Commander 7210/7220 User Manual simultaneously requesting updates. You may manually enterthe minutes digits, but it is recommended that you use thedefault calculated value. If you need to make corrections, select ! BKSP (backspace) to delete the previous character. When all changes have been...
Page 36 - Update from a Client PC; To enable flash updates:
Tone Commander 7210/7220 User Manual 31 If a new version program is not found, the following screen willbe shown. Press any key to return to the previous menu. If phone configuration files are missing from the TFTP server,or the correct TFTP server address has not been entered orset via DHCP, the fo...
Page 37 - Telnet
32 Tone Commander 7210/7220 User Manual Select FLASH. Select ENABLE. After updating, you can disable flash updates to prevent inadvertentchanges to the phone configuration. Telnet This option allows a telnet client to connect to the phone fortroubleshooting purposes. From the Installation Options me...
Page 38 - Green; – Call Appearance or DSS.; Red; – Unused or Speed Dial.
Tone Commander 7210/7220 User Manual 33 Configuring Keys ________________________ If the network does not support ISDN Parameter Download, you mustassign call appearances, directory numbers and feature activatorsusing this option. From the Installation Options menu, select KEYS.( Setup → INSTL → KEY...
Page 39 - Call Appearance / Directory Number Keys; directory number; You can press the; Originating DN
34 Tone Commander 7210/7220 User Manual Call Appearance / Directory Number Keys These “line” keys are used to place and answer calls. If you have BASIC service, each directory number key is assigned a unique directory number. If you have CACH EKTS service, one directorynumber may be assigned to mult...
Page 40 - OUT; default value for all keys.; Feature Activator Keys
Tone Commander 7210/7220 User Manual 35 To change the Originating DN assignment: Select ORIG. Select YES or NO from the Originating DN menu. Press the Done key to return to the CA/DN menu. To change call appearance reservation: Select RESERV. Select the call appearance reservation for this CA/DN. OU...
Page 41 - DSS Keys; removes all digits, allowing you to start over.
36 Tone Commander 7210/7220 User Manual If the phone is on-hook when a Feature Activator key withCALL enabled is pressed, a new call will be originated. If thephone is already off-hook when the feature key is pressed, thefeature will be activated within the context of the current call. Press the Don...
Page 42 - Speed Dial Keys; character. The first pause in a dial string; |BKSP PAUSE FA
Tone Commander 7210/7220 User Manual 37 Press the Done key three times to return to the key selection menu or the Setup key to exit Setup Mode. Speed Dial Keys Keys not assigned for call appearances or feature activators may beused as Speed Dial keys. Dial strings can include network featureactivato...
Page 43 - removes all digits, allowing you to start over. A Speed; CACH
38 Tone Commander 7210/7220 User Manual If you need to make corrections while entering numbers,select ! BKSP (backspace) to delete the previous digit. CLEAR removes all digits, allowing you to start over. A Speed Dial key will revert to 'Unused' if saved with a cleared dialstring. When digits have b...
Page 45 - disabled; Selecting Incoming Directory Numbers
40 Tone Commander 7210/7220 User Manual Voice Announce configuration is not affected by Parameter Download,except when CA/DN key allocations change. The default VoiceAnnounce setting for new CA/DN keys identified in a download is disabled . Selecting Incoming Directory Numbers CA/DN keys must be con...
Page 46 - Selecting Alerting Patterns; ANY; Automatic Muting
Tone Commander 7210/7220 User Manual 41 Selecting Alerting Patterns Use the Alert option to allow only specific types of incoming calls (e.g.internal, external, intercom, etc.). CA/DN keys must be configured for Voice Announce before selectingalerting patterns. Select ALERT to define a specific aler...
Page 47 - Starting a Download
42 Tone Commander 7210/7220 User Manual Select ON to automatically mute the microphone during aVoice Announce call, or OFF to enable two-wayconversations. Press the Done key after selecting the muting option. ISDN Parameter Download ________________ (National ISDN only) ISDN Parameter Download is an...
Page 49 - Record your password for future reference.; Removing the Password; What to do if you lose your password; This option will clear all programmed numbers and settings; PASSWORD SET
44 Tone Commander 7210/7220 User Manual Record your password for future reference. Press the Done key to return to the Installation Options menu or the Setup key to exit Setup Mode. Removing the Password Select CLEAR.“PASSWORD CLEARED” will be displayed to confirm that thepassword has been removed. ...
Page 50 - ALL SETTINGS CLEARED
Tone Commander 7210/7220 User Manual 45 Reset to Factory Default Settings ___________ Reset returns all settings to the factory defaults, and clears the SPID,alias, all speed dial numbers, logs, and passwords. This option isuseful when moving the telephone to a new user or location. Default values a...
Page 51 - Administration Options
46 Tone Commander 7210/7220 User Manual Administration Options The following test and diagnostic options are available from theAdministration Options menu: • Local Inspect • Test Functions • Hardware Version • Diagnostics • Software Version • Terminal Restart • Serial Number • Error Log • MAC Addres...
Page 52 - Keys; Call Appearance/Directory Number Key
Tone Commander 7210/7220 User Manual 47 Local Inspect ____________________________ Local Inspect allows you to identify the call appearance/directorynumber or feature assignment of each configured key, directorynumbers, and the feature indicator assignment for the MessageIndicator. You can use Local...
Page 53 - DSS Key
48 Tone Commander 7210/7220 User Manual Press the More 4 key to view: • Originate usage • Call appearance reservation DSS Key The display will show for the selected key: • Key number, directory number • DSS number Press the More 4 key to view: • Originate usage • Call appearance reservation Feature ...
Page 54 - Speed Dial Key; Directory Numbers; Message W aiting Indicator
Tone Commander 7210/7220 User Manual 49 Speed Dial Key The display will show the key number and programmedautodial string for the selected key. Directory Numbers Select DNs to view the list of directory numbers on this phone.The first line on the display will show the directory number,and ‘ORIG’ if ...
Page 55 - Hardware Version
50 Tone Commander 7210/7220 User Manual Version _________________________________ Use this option to view the telephone’s hardware version, softwareversion, and serial number. From the Administration Options menu, select VERS.( Setup → ADMIN → VERS) Hardware Version Select H/W. Software Version Sele...
Page 56 - MAC Address; Optional Equipment Version
Tone Commander 7210/7220 User Manual 51 MAC Address Select MAC. Press the Done key to return to the Administration Options menu or the Setup key to exit Setup Mode. Optional Equipment Version Select 6030X or other installed option (if displayed). Press the Done key to return to the Administration Op...
Page 57 - Display and LED Indicators; LCD Display
52 Tone Commander 7210/7220 User Manual Test ____________________________________ Select this option to test the LCD display, LED indicators, and keys. From the Administration Options menu, select TEST.( Setup → ADMIN → TEST) Display and LED Indicators Select DISPLY. LCD Display Select LCD.All pixel...
Page 62 - User Options; USER OPTIONS \
Tone Commander 7210/7220 User Manual 57 User Options The following personal preference options can be changed from theUser Options menu: • Time and Date • Handset/Headset Mode • Speed Dial Keys • Preset Volume Levels • Call Directory • Display Contrast • Personal Ringing • Call Log Password • Call P...
Page 63 - Speed Dial
58 Tone Commander 7210/7220 User Manual Setting the Time and Date _________________ From the User Options menu, select CLOCK.( Setup → USER → CLOCK) The current time and date will be displayed, with the cursorflashing on the first digit. Enter new digits for the date and time with the dial pad. Thec...
Page 64 - Speed Dial Programming; Pauses
Tone Commander 7210/7220 User Manual 59 To add or change DSS keys, use the KEYS option in the InstallationOptions menu (see page 36). Speed Dial Programming From the User Options menu, select SPDIAL.( Setup → USER → SPDIAL) The current state of each multifunction key is shown by itsstatus indicator....
Page 66 - Moving a Directory Entry; Deleting a Directory Entry
Tone Commander 7210/7220 User Manual 61 Select NUMBER. Enter the number to dial with the dial pad. Dialing pauses areentered with the PAUSE softkey – see page 59. If you need to make corrections while entering numbers,select ! BKSP (backspace) to delete the previous digit. CLEAR removes all digits, ...
Page 68 - Ringing Control for Individual Call Appearances; Always
Tone Commander 7210/7220 User Manual 63 Ringing Control for Individual Call Appearances You can control the audible ringing at your telephone for each callappearance. Call appearances set to Always will ring immediately. Use this setting for your primary call appearances. Never completely disables r...
Page 69 - RING
64 Tone Commander 7210/7220 User Manual Call Preference Options ___________________ (National ISDN only) Call Preference determines what happens when you lift the handset orpress the Spkr key. For Lucent 5ESS Custom ISDN service, Call Preference is controlled by the network. RING preference will aut...
Page 70 - Handset/Headset Preset Volume Levels
Tone Commander 7210/7220 User Manual 65 Voice Configuration ______________________ Handset/Headset Mode Select handset or headset operation with this option. Speakerphonemode and the hookswitch are disabled in headset mode; the Spkr key is used in place of the hookswitch. From the User Options menu,...
Page 71 - Speakerphone Transmit Level
66 Tone Commander 7210/7220 User Manual Select VOLUME. The display will show the current preset volume settings forthe selected voice mode. Select RCV- or RCV+ to adjust the default receive volumelevel. The new setting will be shown in the display. The factorydefault setting is 03 . Select XMT- or X...
Page 73 - Creating/Changing Your Password; If you need to make corrections, select
68 Tone Commander 7210/7220 User Manual Setting a Call Log Password _______________ You can set a password to prohibit unauthorized entry into your CallLog. From the User Options menu, select PASSWD.( Setup → USER → More 4 → PASSWD) If a password is currently set, the display will prompt you toenter...
Page 74 - PASSWORD CLEARED
Tone Commander 7210/7220 User Manual 69 Press the Done key to return to the User Options menu or the Setup key to exit Setup Mode. Removing the Password Select CLEAR.“PASSWORD CLEARED” will be displayed to confirm that thepassword has been removed. Press the Done key to return to User Options menu o...
Page 75 - Troubleshooting; No Network Connection; Network Error; NO ETHERNET CONNECTION
70 Tone Commander 7210/7220 User Manual Troubleshooting No Network Connection If the network connection is missing, the following display will beshown: Connect the Net jack on the phone to the LAN using a Category 5 orbetter cable. DHCP Error If a connection to your DHCP server could not be establis...
Page 76 - IP Lease Expiration
Tone Commander 7210/7220 User Manual 71 IP Lease Expiration Your phone's IP address, if obtained via DHCP (see page 25), expiresafter a preset timeout period. The lease for the IP address is normallyrenewed automatically. If the lease expires, the following display will be shown if the phone isidle:...
Page 77 - Setup Wizard; or call Tone Commander at; Ordering Manually; Key Assignments; Where to Go for Help
72 Tone Commander 7210/7220 User Manual Appendix A Ordering ISDN Service Setup Wizard The ISDN Telephone Setup Wizard simplifies ordering ISDN service.This Windows 95/98/NT/XP program prompts you for all requiredinformation, and prints the service order forms and key designationlabels. You can downl...
Page 78 - Recommended Button Assignments; Network
Tone Commander 7210/7220 User Manual 73 Recommended Button Assignments Network Button # Assignment 1 Call Appearance (PDN) 2 Call Appearances 3 ... ... 58 59 Additional Feature Keys 60 Conference * 61 Transfer * 62 Drop * 63 Message W aiting Indicator * National ISDN only; DO NOT assign these keysfo...
Page 79 - INSTL
74 Tone Commander 7210/7220 User Manual Appendix B Setup Menu Tree INSTL (Installation Options) IP (IP Addresses) ........................................................ page 25 PHONE (Phone IP Address) EDIT (Edit Phone IP Address) GATEWY (Gateway IP Address) PING (Verify Gateway IP Address) TFTP (...
Page 82 - USER
Tone Commander 7210/7220 User Manual 77 USER (User Options) CLOCK ........................................................................ page 58 SPDIAL (Speed Dial) ................................................... page 58 PAUSE (Dialing Pause) DIR (Directory) ......................................
Page 83 - Tone Commander Product Warranty
78 Tone Commander 7210/7220 User Manual Appendix C Warranty and Service Tone Commander Product Warranty For a period of one year from date of dealer purchase, but not toexceed 16 months from date of manufacture, Tone CommanderSystems, Inc. (Tone Commander) warrants its products to be free fromdefect...
Page 85 - Factory Default Settings
80 Tone Commander 7210/7220 User Manual Factory Default Settings Parameter Default Value (National ISDN) Default Value (5ESS Custom ISDN) 802.1Q Signal Priority 6 6 802.1Q Tagging Off Off 802.1Q VLAN ID 0000 0000 802.1Q Voice Priority 6 6 Alias None None Auto Parameter Download Enabled N/A CA Reserv...
Page 87 - Appendix E; Important Safety Instructions
82 Tone Commander 7210/7220 User Manual Appendix E UL/FCC Statements Important Safety Instructions 1. Never install telephone wiring during a lightning storm. 2. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. 3. Never touch uninsulated tele...