Page 3 - About This Guide; Changes to This Guide
iii About This Guide Thank you for choosing the SoundPoint IP 550 , a full-duplex, hands-free SIP desktop phone. This unit provides business telephony features and functions such as multiple call appearances, call hold, transfer, and conference over an IP network.This guide provides everything you n...
Page 5 - Contents; Getting Started with Your SoundPoint; Customizing Your SoundPoint
v Contents About This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii 1 Getting Started with Your SoundPoint ® IP 550 Desktop Phone . . . . . . . . . . . . . . . . . ....
Page 6 - Using the Basic Features of Your SoundPoint
User Guide SoundPoint IP 550 Phone vi Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16Searching for Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–17 Managing Incoming Calls . . . . . . . . . . . . . . . . ...
Page 7 - Troubleshooting Your SoundPoint
Contents vii Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8 5 Troubleshooting Your SoundPoint ® IP 550 Desktop Phone . 5–1 Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2C...
Page 9 - IP 550 Desktop Phone
1 - 1 1 Getting Started with Your SoundPoint ® IP 550 Desktop Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 550 desktop phone.The SoundPoint IP 550 provides a powerful, yet flexible IP communications solution, de...
Page 10 - Parts List
User Guide SoundPoint IP 550 Phone 1 - 2 Parts List The following components are included in your SoundPoint IP 550 package: • Polycom SoundPoint IP 550 phone • handset and handset cord • Phone Base Directories Applications Conference Transfer Redial Menu Messages Do Not Disturb Hold
Page 11 - Assembling Your SoundPoint
Getting Started with Your SoundPoint ® IP 550 Desktop Phone 1 - 3 • Network / Power Cable • Quick Start Guide and registration card Check this list before installation to ensure that you have received each item. If you are missing any items, contact your system administrator. Assembling Your SoundPo...
Page 13 - Connecting the Handset and Optional Headset
Getting Started with Your SoundPoint ® IP 550 Desktop Phone 1 - 5 To connect the PoE: • Plug the supplied network cable between the LAN jack on the phone and an available power and data port on the in-line power switch. Connecting the Handset and Optional Headset To connect the handset and optional ...
Page 14 - Attaching the Base
User Guide SoundPoint IP 550 Phone 1 - 6 Attaching the Base The phone base can be attached to the SoundPoint IP 550 in one of two ways: • As a desk mount • As a wall mount To attach the base as a desk mount: 1. Place all cords in the recessed area above the modular jacks. 2. Align the two protrusion...
Page 17 - Features of Your SoundPoint
Getting Started with Your SoundPoint ® IP 550 Desktop Phone 1 - 9 Features of Your SoundPoint ® IP 550 Desktop Phone The features of your SoundPoint IP 550 phone are: Item Description 1 Message Waiting Indicator Alert for voice and text (instant) messages. 2 Arrow Keys Scroll through displayed infor...
Page 21 - Before You Use Your SoundPoint; Using the Navigation Keys
Getting Started with Your SoundPoint ® IP 550 Desktop Phone 1 - 13 Before You Use Your SoundPoint ® IP 550 Desktop Phone Using the Navigation Keys To help you navigate menus and enter data, use these tips: • To scroll through lists, use and or hold down and . • Press the * key to page up. Press the ...
Page 24 - Configuring Basic Settings; Changing the Appearance of Time and Date
User Guide SoundPoint IP 550 Phone 2 - 2 Configuring Basic Settings You can configure the following basic settings through use of : • Appearance of the time and date • Display contrast • Backlight intensity • Headset Memory Mode • Headset hookswitch selection • Ring type • Language support (localiza...
Page 25 - Changing the Display Contrast
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 3 4. Using and , scroll through the options under each of these selections. 5. Press the Select soft key to confirm your choice. The following figure shows the Clock Time menu. 6. Press to return to the idle display. Changing the Display Contras...
Page 26 - Changing the Backlight Intensity
User Guide SoundPoint IP 550 Phone 2 - 4 Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 550 phone has three components: • Backlight On • Backlight Idle • Maximum Intensity You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select...
Page 28 - Enabling the Headset Memor y Mode
User Guide SoundPoint IP 550 Phone 2 - 6 10. Press to return to the idle display. Enabling the Headset Memor y Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memor y Mode: 1. Press . 2. Select Settings > Basic > Preferences &g...
Page 29 - Selecting the Correct Headset for Electronic Hookswitch; Selecting the Ring Type
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 7 Selecting the Correct Headset for Electronic Hookswitch This feature allows you to answer your phone when you are using a headset. To select a headset that supports electronic hookswitch: 1. Press . 2. Select Settings > Basic > Preferenc...
Page 30 - Changing the Language
User Guide SoundPoint IP 550 Phone 2 - 8 4. Use and to select the desired ring type. To hear the selected ring type, press the Play soft key. 5. Press the Select soft key to change to the selected ring type. 6. Press to return to the idle display. Changing the Language Many languages are supported b...
Page 31 - Chaning the Graphic Display Background
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 9 4. Press the Select soft key. Text that appears on the graphic display will change to the language of your choice. 5. Press to return to the idle display. Chaning the Graphic Display Background You can change the picture or design design that ...
Page 32 - Muting the Microphone; Managing Call Lists
User Guide SoundPoint IP 550 Phone 2 - 10 Muting the Microphone During a call, press . The Message Waiting Indicator turns red and a microphone on the screen indicates that the other party (or parties) cannot hear you.Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphon...
Page 33 - Managing Contacts
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 11 • To store the contact in the Contact Directory, press the More soft key followed by the Save soft key. • To delete the call from the list, press the More soft key followed by the Clear soft key. Press to return to the idle display. Managing ...
Page 34 - Adding Contacts
User Guide SoundPoint IP 550 Phone 2 - 12 Adding Contacts You can add contacts to your contact directory: • Manually • From a call list • From your corporate directory Adding Contacts Manually To add a contact to the local contact director y manually: 1. Press . 2. Select Contact Directory . 3. Pres...
Page 37 - Editing Contacts
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 15 4. Press the View soft key. The contact’s information appears on the graphic display. 5. Press the Save soft key to save the contact in the local contact directory. “Entry saved” appears on the graphic display. Only the first name, last name,...
Page 38 - Deleting Contacts; Placing Calls to Contacts
User Guide SoundPoint IP 550 Phone 2 - 16 6. Press the Save or Cancel soft keys to accept or cancel changes. 7. Press to return to the idle display. Deleting Contacts To delete a contact from the local contact director y: 1. Press . 2. Select Contact Directory . 3. Use and to highlight the contact. ...
Page 41 - Managing Incoming Calls; Distinguishing Calls
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 19 Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. Distingui...
Page 42 - Rejecting Calls; Diverting Calls
User Guide SoundPoint IP 550 Phone 2 - 20 Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. To send incoming calls from a contact directly to voice mail: 1. Press . 2. Select Contact Directory . 3. Use and to highligh...
Page 43 - System Customizations; Supporting Multiple Lines
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 21 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key, and then scroll down to the Divert Contact field. 5. Enter the number of the party to whom you want to divert t...
Page 44 - Supporting Multiple Line Keys Per Line
User Guide SoundPoint IP 550 Phone 2 - 22 • One line, 3163 • Two lines, 3161 and 3163 Supporting Multiple Line Keys Per Line Each line on the phone can be configured to have more than one Line Key associated with it. This enhances call visualization and simplifies call handling. If this is the case,...
Page 45 - Supporting Shared Lines
Customizing Your SoundPoint ® IP 550 Desktop Phone 2 - 23 Supporting Shared Lines Your SoundPoint IP 550 supports shared lines. A shared line is indicated by a different line icon. In the following figure, the lines 3161 and 3163 are private and the line 3166 is shared. If two phones share a line, a...
Page 48 - Placing Calls
User Guide SoundPoint IP 550 Phone 3 - 2 To customize your phone, refer to Customizing Your SoundPoint ® IP 550 Desktop Phone on page 2-1 . To read about the phone’s advanced features, refer to Using the Advanced Features of Your SoundPoint ® IP 550 Desktop Phone on page 4-1 . If you require additio...
Page 50 - Answering Calls
User Guide SoundPoint IP 550 Phone 3 - 4 To place a call using the headset: >> Do one of the following: — With the optional headset connected, press or the NewCall soft key to obtain dial tone. Press .Dial the desired number using the dial pad. — With the optional headset connected, dial the d...
Page 53 - Ending Calls
Using the Basic Features of Your SoundPoint ® IP 550 Desktop Phone 3 - 7 To answer an incoming call on a line configured for multiple Line Keys: >> Do one of the following: — Press next the flashing green indicator. The first call is placed on hold and the second call become the active call. —...
Page 54 - Redialing Numbers; Placing Calls on Hold
User Guide SoundPoint IP 550 Phone 3 - 8 Redialing Numbers To redial the last call placed from your phone: >> Press . A call to your last placed call is attempted. To redial a previously placed call, refer to Managing Call Lists on page 2-10 . Placing Calls on Hold During a call, press or the ...
Page 55 - Hosting Conference Calls
Using the Basic Features of Your SoundPoint ® IP 550 Desktop Phone 3 - 9 Multiple Calls on Hold If multiple calls are on hold on a single Line Key, use and to switch between the calls, and then press the Resume soft key to retrieve the desired call. If more than two calls are on hold on a single Lin...
Page 58 - Managing Conference Calls
User Guide SoundPoint IP 550 Phone 3 - 12 8. Repeat steps 5 to 7 until you have added all intended parties. Managing Conference Calls To manage a conference call: You are currently in a conference call. 1. Press the Manage soft key. The Manage Conference page appears. Press the More soft key to see ...
Page 60 - Adding Parties to Conference Calls
User Guide SoundPoint IP 550 Phone 3 - 14 — To place a party on hold, select the party, and then press the Hold soft key.The held party cannot hear any parties and no party can hear the held party. Press the Resume soft key to return the party to the conference. If the held party presses on their ph...
Page 62 - Joining Conferences; Ending Conference Calls; Transferring Calls
User Guide SoundPoint IP 550 Phone 3 - 16 Joining Conferences To join two conferences: Previously you set up two separate conference calls between a number of parties. Only one conference can be active at a time. 1. From the idle display, press the Join soft key. Both conferences are joined into a s...
Page 65 - Forwarding Calls
Using the Basic Features of Your SoundPoint ® IP 550 Desktop Phone 3 - 19 Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to Static Forwarding ). You can also forward calls while your phone rings (refer to Dynamic Forwarding ). All incom...
Page 67 - Enabling Do Not Disturb
Using the Basic Features of Your SoundPoint ® IP 550 Desktop Phone 3 - 21 To disable call forwarding: 1. From the idle display, press the Forward soft key. 2. .(Optional.) If multiple lines are configured on your phone, select the line to forward from the list using and . 3. Using and , select the f...
Page 68 - Assigning Speed Dial Keys
User Guide SoundPoint IP 550 Phone 3 - 22 To enable Do Not Disturb: >> Press . A flashing icon and text on the graphic display indicate that Do Not Disturb is enabled. Calls received while Do Not Disturb is enabled are logged in the Missed Calls list unless configured to be forwarded to anothe...
Page 71 - Using Voice Mail
Using the Basic Features of Your SoundPoint ® IP 550 Desktop Phone 3 - 25 Using Voice Mail You can access voice mail messages from your phone. Your voice mail is saved in a centralized location.Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED o...
Page 73 - Using Multiple Call Appearances
4 - 1 4 Using the Advanced Features of Your SoundPoint ® IP 550 Desktop Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 550 desktop phone. This chapter contains instructions on: • Using Multiple Call Appearances • Using Text Messaging • Using Buddy L...
Page 75 - Using Text Messaging
Using the Advanced Features of Your SoundPoint ® IP 550 Desktop Phone 4 - 3 Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. Use the down arrow to access additional calls, or “appearances”.To place a...
Page 77 - Using Buddy Lists; Presence Settings
Using the Advanced Features of Your SoundPoint ® IP 550 Desktop Phone 4 - 5 Using Buddy Lists A buddy list is a list of users/devices whose status or “presence” you can monitor. Users update their presence setting (for example, “Be right back”, “Busy”, or “Out to lunch”), and you can view their stat...
Page 78 - Managing Buddies
User Guide SoundPoint IP 550 Phone 4 - 6 Managing Buddies To add or delete a contact from your buddy list: 1. Press . 2. Select Contact Directory . 3. Use and to highlight the contact. You can also use the * key to page up and the # key to page down. 4. Press the Edit soft key. 5. Scroll to the Watc...
Page 79 - Integrating With Microsoft Live Communications Ser ver 2005
Using the Advanced Features of Your SoundPoint ® IP 550 Desktop Phone 4 - 7 8. Press to return to the idle display. Integrating With Microsoft Live Communications Ser ver 2005 Your phone can be configured to work with Microsoft Live Communications Server 2005 and communicate with others using Micros...
Page 80 - Restarting Your Phone
User Guide SoundPoint IP 550 Phone 4 - 8 6. For Access , use and to select Enabled. When Access is enabled, you are allowing the contact to see your presence. When Access is disabled,you are disallowing the contact from seeing your presence.The default for access is Disabled. 7. Press to return to t...
Page 82 - Power and Startup
User Guide SoundPoint IP 550 Phone 5 - 2 Power and Startup Symptom Problem Corrective Action There are power issues. The SoundPoint IP 550 phone has no power. Do one of the following: • Verify that no lights appear on the phone when it is powered up. • Check if the phone is properly plugged into a f...
Page 83 - Controls
Troubleshooting Your SoundPoint ® IP 550 Desktop Phone 5 - 3 Controls Symptom Problem Corrective Action The dial pad does not work. The dial pad on the SoundPoint IP 550 phone does not respond. Do one of the following: • Check for a response from other feature keys or from the dial pad. • Place a ca...
Page 84 - Access to Screens and Systems
User Guide SoundPoint IP 550 Phone 5 - 4 Access to Screens and Systems Symptom Problem Corrective Action There is no response when you press a feature key. The SoundPoint IP 550 phone is not in an active state. Do one of the following: • Press the keys more slowly. • Check with your system administr...
Page 85 - Calling
Troubleshooting Your SoundPoint ® IP 550 Desktop Phone 5 - 5 Calling Symptom Problem Corrective Action There is no dial tone. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following: • Check that the screen is illuminated. • Make sure the LAN cable is inserted properly...
Page 87 - Displays
Troubleshooting Your SoundPoint ® IP 550 Desktop Phone 5 - 7 Displays Symptom Problem Corrective Action There is no display. The display is incorrect. The display has bad contrast. Power is not correctly applied to the SoundPoint IP 550 phone. Do one of the following: • Check that the screen is illu...
Page 88 - Audio
User Guide SoundPoint IP 550 Phone 5 - 8 Audio Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), ke...
Page 89 - Regulatory Notices
Regulatory Notices - 1 Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, ...
Page 93 - Index
Index – 1 Index Symbols # key, page down shortcut 1–13 * key, page up shortcut 1–13 A AC power 1–4 answering calls 3–4 , 3–5 assembling your phone 1–3 assigning speed dial keys 3–22 B backlight intensity 2–4 base, attaching 1–6 block buddies 4–7 buddy lists 4–5 buddy status 4–8 C call lists missed c...
