Maytag MDB4949SHZ - Troubleshooting Guide

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IF YOU NEED SERVICE:

1.

Before contacting us to arrange service, please determine whether your product requires repair. Some questions can be addressed without

service. Please take a few minutes to review the Troubleshooting section of the Use and Care Guide or visit producthelp.maytag.com.

2.

All warranty service is provided exclusively by our authorized Maytag Service Providers. In the U.S. and Canada, direct all requests for warranty

service to:

Maytag Customer eXperience Center

In the U.S.A., call 1-800-688-9900. In Canada, call 1-800-807-6777.

If outside the 50 United States or Canada, contact your authorized Maytag dealer to determine whether another warranty applies.

MAYTAG

®

DISHWASHER

LIMITED WARRANTY

ATTACH YOUR RECEIPT HERE. PROOF OF PURCHASE IS REQUIRED

TO OBTAIN WARRANTY SERVICE.
Please have the following information available when you call the

Customer eXperience Center:

■

Name, address, and telephone number

■

Model number and serial number

■

A clear, detailed description of the problem

■

Proof of purchase, including dealer or retailer name and address

TEN YEAR LIMITED WARRANTY

WHAT IS COVERED

WHAT IS NOT COVERED

FIRST YEAR LIMITED WARRANTY (PARTS AND LABOR)

For one year from the date of purchase, when this major appliance is

installed, operated, and maintained according to instructions attached to

or furnished with the product, Maytag brand of Whirlpool Corporation or

Whirlpool Canada LP (hereafter “Maytag”) will pay for factory specified

replacement parts and repair labor to correct defects in materials or

workmanship that existed when this major appliance was purchased

or, at its sole discretion, replace the product. In the event of product

replacement, your appliance will be warranted for the remaining term

of the original unit’s warranty period.

SECOND THROUGH TENTH YEAR LIMITED WARRANTY

(CERTAIN COMPONENT PARTS ONLY – LABOR NOT INCLUDED)

In the second through tenth years from the date of original purchase,

when this major appliance is installed, operated, and maintained

according to instructions attached to or furnished with the product,

Maytag will pay for factory specified replacement parts for the

following components to correct non-cosmetic defects in materials or

workmanship in these parts that prevent function of this major appliance

and that existed when this major appliance was purchased. This is a

limited ten year warranty on the below named parts only and does not

include repair labor.

■

Upper and lower racks (excludes cup shelves and

silverware basket)

■

Chopper blade

■

Stainless steel tub and inner door liner

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED

WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.

Service must be provided by a Maytag designated service company.

This limited warranty is valid only in the United States or Canada and

applies only when the major appliance is used in the country in which

it was purchased. This limited warranty is effective from the date of

original consumer purchase. Proof of original purchase date is required

to obtain service under this limited warranty.

1.

Commercial, non-residential, multiple-family use, or use inconsistent

with published user, operator, or installation instructions.

2.

In-home instruction on how to use your product.

3.

Service to correct improper product maintenance or installation,

installation not in accordance with electrical or plumbing codes, or

correction of household electrical or plumbing (e.g., house wiring,

fuses, or water inlet hoses).

4.

Consumable parts (e.g., light bulbs, batteries, air or water filters,

preservation solutions, etc.).

5.

Defects or damage caused by the use of non-genuine Maytag parts

or accessories.

6.

Damage from accident, misuse, abuse, fire, floods, acts of God,

or use with products not approved by Maytag.

7.

Repairs to parts or systems to correct product damage or defects

caused by unauthorized service, alteration, or modification of the

appliance.

8.

Cosmetic damage including scratches, dents, chips, and other

damage to the appliance finishes, unless such damage results from

defects in materials and workmanship and is reported to Maytag

within 30 days.

9.

Discoloration, rust, or oxidation of surfaces resulting from caustic

or corrosive environments including, but not limited to, high salt

concentrations, high moisture or humidity, or exposure to chemicals.

10.

Pickup or delivery. This product is intended for in-home repair.

11.

Travel or transportation expenses for service in remote locations

where an authorized Maytag servicer is not available.

12.

Removal or reinstallation of inaccessible appliances or built-in fixtures

(e.g., trim, decorative panels, flooring, cabinetry, islands, countertops,

drywall, etc.) that interfere with servicing, removal, or replacement of

the product.

13.

Service or parts for appliances with original model/serial numbers

removed, altered, or not easily determined.

The cost of repair or replacement under these excluded

circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A

PARTICULAR PURPOSE, ARE LIMITED TO TEN YEARS OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow

limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific

legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Maytag makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations

contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you

should ask Maytag or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES: EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. MAYTAG

SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation

of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and

you also may have other rights that vary from state to state or province to province.

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