Page 2 - Contents; A Quick Look at the Features
Contents i Your 8411 Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 The PassageWay Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Connection with Analog Equipment ....
Page 3 - Call Information; Tones and Their Meaning; Ringing Tones; Troubleshooting; System 75 Version Notes; Key Words to Know
ii Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34Select Ring (and Ringer Volume) . . . ....
Page 4 - Enterprise Communications Server (ECS) Generic 1 or Generic 3 and; Figure 1. Top View of the 8411D Voice Terminal (With Display)
1 Your 8411 Voice Terminal The 8411 voice terminal is available in two models: the 8411D, shown below in Figure 1, has a display; the 8411B does not have a display. Although the display on the 8411D, along with the softkeys and display control buttons, offers the user valuable added functionality, b...
Page 7 - For adjusting the volume of the following:
4 Volume control button For adjusting the volume of the following: • The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker • The handset receiver level while a call is in progress using the handset • The tone ringer when the speaker is off and either th...
Page 8 - Figure 2. Bottom View of the 8411 Voice Terminal
5 Figure 2. Bottom View of the 8411 Voice Terminal ! Routingchannel Line jack Adjunctjack Handsetjack for line cordand adjunctcord ADJUNCT LINE Kickstand The various components which appear on the bottom of the 8411 voice terminal are shown in Figure 2 and listed and explained below. Handset jack Th...
Page 9 - Figure 3. A Rear View of the 8411 Voice Terminal; -compatible personal
6 Figure 3. A Rear View of the 8411 Voice Terminal The Analog Adjunct jack and the RS-232-D jack, shown in Figure 3, are located on the rear of the voice terminal. Analog Adjunct jack This RJ11C jack is used for connecting analog equipment such as answering machines, fax machines, PC or laptop data/...
Page 10 - and then
7 The PassageWay Connection The EIA RS-232 type jack on your 8411 voice terminal provides you with an interface between the voice terminal and the COM port on an IBM-compatible personal computer. This interface allows you to access Lucent Technologies PassageWay Solution software which you can insta...
Page 12 - Sharing the 8411 Telephone Line with the Analog Adjunct; Which has control of the; On
9 The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 8411 voice terminal currently has control of the telephone line. Note: If the 8411, with Analog Adjunct, is connected to a DEFINITY ECS G3V4, Issue 3, (or later) switch, the red light next to Button #10, the butto...
Page 13 - on the voice terminal) among the display features. You may also be; Voice Features; Allows you to store selected telephone numbers for quick and; Automatic Callback; Sends you a special 3-burst ring indicating a previously busy or; Bridging/Manual Exclusion; Permits you to answer or join calls to someone else's extension; Call Coverage/Consult
10 A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8411 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your v...
Page 16 - Display Features and Features Used with the Softkeys; Use; Shows you the date and time. Use as a handy calendar and clock.
13 Display Features and Features Used with the Softkeys Note: If you are using an 8411D voice terminal (which has a display), you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to...
Page 17 - How to Use the Features; General Instructions; on the voice terminal] display feature are already marked
14 How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the fo...
Page 18 - Conventions Used in The Following Procedures; and; Quick Reference Lists (at the Back of This Guide)
15 Conventions Used in The Following Procedures This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). and Each of these boxes represents a b...
Page 19 - The softkeys are the four keys labeled with arrows (; Figure 4. The Display, Softkeys, and Display Control Buttons; is an example of a feature option screen.; LWC
16 Using the Display, Softkeys and Display Control Buttons If you are using an 8411D voice terminal (which has a display), the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( ) located directly b...
Page 20 - Figure 5. The Three Default Feature Option Screens; Press
17 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back b...
Page 21 - Other Softkey Features That May Be On Your Display; Abbreviation
18 Other Softkey Features That May Be On Your Display Figure 5 shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8411D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY ECS G3V3 (or later) switch, the ...
Page 22 - Using the Softkeys to Activate a Feature; LWC CnLWC AutCB Timer; CFrwd CPark TmDay PCall
19 Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the ...
Page 23 - Voice Feature Procedures; Handset and Speaker; . If your voice terminal is set for the Speakerphone feature,; Abbreviated Dialing (AD); and then the softkey below the feature abbreviation.)
20 Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing . If your voice terminal is set for the Speakerphone feature, pressing simultaneously activates the built-in microphone so you can pla...
Page 26 - or Dial appropriate AD List code:
23 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. To place a call using an AD list button or code 1 Press or or or Dial appropriate AD List code: • List...
Page 27 - Excl reactivates bridging.
24 You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens. To cancel Automatic Callback 1 If you are using an 8411 with a display, press and then ...
Page 28 - or Dial coworker’s extension
25 You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens. Call Coverage/Consult To answer a call for a coworker for whom you are a coverage point 1 Press...
Page 29 - Call Forwarding All Calls
26 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens. Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your ...
Page 30 - Call Park
27 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens. Call Park To park a call at your extension (for retrieval at any extension) Note: To use the Call Park...
Page 35 - Last Number Dialed; Leave Word Calling (LWC)
32 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens. Last Number Dialed To automatically redial the last number you dialed (up to 24 digits) (extension, out...
Page 36 - Message
33 To leave a message without ringing an extension 1 If you are using an 8411 with a display, press and then press the softkey below LWC(while on-hook or off-hook) If your 8411 does not have a display or if LWC is not available on your display, press (while on-hook or off-hook) or Dial Leave Word Ca...
Page 38 - Select Ring (and Ringer Volume); SELECT RING PATTERN: 1
35 To change a regular call into a priority call (when you hear a call waiting ringback tone) 1 If you are using an 8411 with a display, press and then press the softkey below PCall If your 8411 does not have a display or if PCall is not available on your display, press 2 Wait for called party to an...
Page 40 - Send All Calls; If you are using an 8411 with a display, press; To cancel Send All Calls
37 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens. Send All Calls To send all calls (except priority calls) immediately to coverage (If your system manager...
Page 42 - Speakerphone
39 To mute the microphone associated with the handset so the other party cannot hear you 1 Press • Red light goes on and other party cannot hear you 2 Press again to resume talking to other party through handset • Red light goes off and other party can hear you again To activate the speaker while us...
Page 44 - Test/Diagnostics; Note: If the red light next to; Transfer
41 Test/Diagnostics To test the lights and the display on your voice terminal 1 While on-hook or off-hook, press and hold • Red light next to goes on Note: If the red light next to flashes rather than goes on steadily, it means that the voice terminal is not communicating with the PBX. In such a cas...
Page 46 - Display Feature Procedures; next button down would be shown as
43 Display Feature Procedures This section includes the procedures for seven display features you may use with the 8411 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey feature...
Page 47 - Directory; first name or initial
44 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens. If the Directory feature is used while any of the (softkey) feature option screens are displayed, the di...
Page 50 - Stored Number
47 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens. To exit any display feature and return to normal display 1 Press • Display will show call information f...
Page 51 - Timer
48 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens. To see the number you last dialed 1 Press and then press the softkey below View or, if View is not ava...
Page 52 - ring — A call from another extension.; Feedback Tones; dial tone — A continuous tone indicates dialing can begin.
49 Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones • 1 ring — A call from another extension. • 2 rings — A call from outside or from the attendant. • 3 rings — A priority call...
Page 53 - Reread the procedure and try again.; Problem
50 Troubleshooting Problem Solution A feature doesn’t work as noted in this guide. 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal. 4 Yo...
Page 54 - Feature
51 The telephone doesn’t ring. 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Check the line cord to make certain it is securely connected at both ends. 5 If there is still a problem, see your system man...
Page 57 - voice terminal; Quick Reference Lists
54 voice terminal A telephone equipped with an array of specifically designed features (for example, Shift button, Message light, etc.) and functional capabilities that distinguish it from a conventional telephone. Quick Reference Lists
Page 58 - FEATURE ACCESS CODES
Blin d Pe rf Quick Reference Lists Feature Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel FEATURE ACCESS CODES
Page 59 - Miscellaneous
Blin d Pe rf Abbreviated Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Name 1 2 3 4 5 6 7 8 9 0 Miscellaneous Description Extension Message Attendant AUDIX Trunk Codes Description Code * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior...
