Lucent Technologies 107970212 - Manual

Contents D Voice Messaging System Planning Forms D-1 E Communications System Planning Forms E - 1 F Case Studies F-1 ■ Purpose F-1 ■ Case Study #1 F-2 ■ Case Study #2 F-21 GL Glossary GL-1 IN Index IN-1 Menu Map Programming Flowchart System Programming Reference vii

Figures 1 Overview 1-1 1-1. Voice Messaging Services 1-5 1-2. Immediate and Delayed Call Handling 1-9 2 Installation 2-1 2-1. Voice Messaging System Extensions for PARTNER Plus, PARTNER II, and PARTNER 48 2-3 2-2. Sample Voice Messaging System Extensions for PARTNER Advanced Communications Systems 2...

About This Guide Purpose This guide provides instructions for installing, upgrading, programming,and managing the PARTNER MAIL VS ® Voice Messaging System on the PARTNER ® Plus, PARTNER II, PARTNER 48, or PARTNER Advanced Communications System (ACS). It is intended for the technician who installs th...

About This Guide Key Sequences This guide instructs you to press key sequences on the telephone’s dialpad to perform tasks. Each sequence includes a number. If the keys on your dialpad also have letters, the number in the sequence is equivalent to a letterassociated with the task in English. For exa...

About This Guide How to Use This Guide lf you are the technician, refer to the appropriate chapters to help you: ■ ■ ■ ■ Install the voice messaging system hardware. Chapter 2 providesinstructions for installing and upgrading the voice messaging systemmodule in the communication system’s control uni...

About This Guide Product Safety Statements Product safety statements are identified in this guide by a C A U T I O N : Indicates the presence of a hazard that will or can cause minor personalinjury or properly damage if the hazard is not avoided. W A R N I N G : Indicates the presence of a hazard th...

About This Guide Reference Materials In addition to this guide, the following materials are available (the order numbers are in parentheses) for the voice messaging system: ■ Using the PARTNER MAIL VS Voice Messaging System (585-322-523) ■ Tutor Labels (585-322-510) To order these materials, call th...

Overview 1 Contents Tutor Feature Languages Voice Messaging Services ■ Automated Attendant Service Communications System Features Affecting Automated Attendant Service Group Call DistributionVMS Hunt Schedule VMS Hunt Delay Transfer Return Extension Automated Attendant Service Scenarios Music On Hol...

Overview 1 The PARTNER MAIL VS Voice Messaging System is designed to work with the communications system to automate the call handling needs of the business. The voice messaging system: ■ ■ ■ ■ ■ ■ Expands easily and supports four configurations to accommodate growthand ensure optimal performance. T...

Overview Tutor Feature Tutor is an “on-line help” feature that allows users to easily access and listen to information about commonly-used communications system features. Any usercan access the Tutor—users do not have to be voice messaging system subscribers. Tutor provides information about the fol...

Overview Languages The voice messaging system supports multiple languages. You can choose to have outside callers hear all voice prompts and customized messages in one of the supported languages (Monolingual Mode) or you can let outside callers choose between two languages preselected for the system...

Overview PARTNER MAIL VS Voice Messaging System Automated Attendant Service Call Answer Service Voice Mail Service Prompts caller to make a choice Prompts caller to leave a message Allows subscribers to: from a menu of options, then or transfer to another extension ■ Listen to messages transfers the...

Overview Automated Attendant Service The Automated Attendant Service can answer and route outside calls withoutassistance from a receptionist. After an outside call is answered, the AutomatedAttendant Service plays a customized message (called the menu prompt).Typically the message welcomes callers—...

Overview Communications System Features AffectingAutomated Attendant Service When planning Automated Attendant Service, you must choose settings for the following communications system features: ■ ■ ■ ■ Group Call Distribution. Specifies the outside lines that are to beanswered by Automated Attendan...

Overview VMS Hunt Delay This option specifies either immediate or delayed call handling(see Figure 1-2): ■ Immediate (factory setting). The Automated Attendant Service answersoutside calls on the second ring and plays the Day or Night MenuPrompt. The receptionist can act as backup. Callers using rot...

Overview Transfer Return Extension For extensions associated with the mail system unit, this option specifies howunanswered calls are transferred by the voice mail system. If the mail system transfers a call to an extension that has no Voice Mailcoverage, or if Voice Mail coverage is Off, and that e...

Overview Music On Hold If you use Automated Attendant Service, you also may want to use thecommunications system’s Music On Hold feature. When Music On Hold isActive and an audio source is connected to the system, callers waiting to betransferred hear music or recorded material. If Music On Hold is ...

Overview Communications System Features Affecting Call Answer Service Call Answer Service works with the following communications system features: ■ VMS Extension Coverage ■ Do Not Disturb ■ Line Coverage ■ Voice Mailbox Transfer Each of these features is explained briefly below. For more informatio...

Overview When subscribers call into the Voice Mail Service, they hear this factory-setprompt in either the System Language (Monolingual Mode) or the Primary andSecondary Language (Bilingual Mode): Welcome to PARTNER MAIL VS. Please enter extension and #. Otherwise, to access PARTNER Tutor, press * 4...

Overview Security The System Manager is responsible for the security of the system. It is important that you fully understand and appropriately administer this product to reduceyour risk of incurring charges that result from unauthorized use of the system. Under the law, you, the customer are respon...

Overview You should also ■ ■ provide effective physical security for the room containing your telecommunications equipment and the room with administrative tools,records, and System Administration information. These areas should belocked when unattended. provide a secure trash disposal for all sensi...

Installation 2 Contents Before You Start Installing the PARTNER MAIL VS Module 2-1 2-2 2-i

Installation 2 This chapter provides instructions for installing the voice messaging system’s hardware in the communications system’s control unit. Before You Start Refer to Appendix A to verify that you have the appropriate voice messaging system and communications system hardware. Then ■ ■ Make su...

Installation Installing the PARTNER MAIL VS Module To install the voice messaging system module in the communications system’scontrol unit: 1. 2. Turn off power to the communications system’s control unit: either pull outthe main circuit breaker on the upper right rear corner of the control unitor m...

Installation 3 . Refer to Figure 2-1 or Figure 2-2 for your system, then record the extensions associated with the PARTNER MAIL VS module on Form B1 ofthe System Planner for the communications system. PARTNER Plus Control Unit or PARTNER II or PARTNER 48 Primary Carrier PARTNER II or PARTNER 48 Expa...

Installation 5-Slot Carrier ACS Processor Module E x t e n s i o n J a c k s If PARTNER MAIL VSIs Installed In Slot: 1 2 3 4 2-port Systems Then Assign TheseExts. To Hunt Group 7: 22, 23 28, 29 34, 35 40, 41 If PARTNER MAIL VS Is Installed In Slot: 4-portSystems Line Jacks Extension Jacks 2-Slot Car...

Understanding Programming 3 Contents Communications System Programming ■ Planning Forms ■ Using System Programming The Programming Overlays Programming Mode Voice Messaging System Programming ■ Planning Forms ■ Using System Programming The Programming Main Menu Accessing the Programming Main Menu Pr...

Understanding Programming 3 This chapter provides general programming information for the communications system and the voice messaging system. Both systems must be programmedso they can work together as an integrated unit. Before you begin anyprogramming, you must ensure that all required communica...

Understanding Programming Planning Forms Refer to the communications system’s System Planner when you are changingsystem settings, and be sure to record any changes you make. The followingforms from the System Planner contain information about the voice messagingsystem: ■ ■ ■ ■ Form A: System Config...

Understanding Programming Voice Messaging SystemProgramming Before you program the voice messaging system, obtain completed copies ofplanning forms for the communications system and the voice messagingsystem. These forms provide the names, extensions, mailboxes and otherinformation required to progr...

Understanding Programming ■ ■ Form 5A: Night Menu Prompt: Secondary Language. Used only if thesystem is set for Bilingual Mode. Shows the script used to record theNight Menu Prompt in the Secondary Language. Form 6: Line Ownership. Identifies the lines assigned VMS LineCoverage. Also shows for each ...

Understanding Programming The Programming Main Menu The Programming Main Menu allows you to access the Language Mode and thelanguage(s) associated with that mode, the Automated Attendant Service Menu,mailbox assignments, and line ownership assignments. Call Voice Mail Service (Press Intercom 7 7 7 )...

Understanding Programming Enter the Password and press #. (The factory-set Password is 1234.) The system plays: System Manager. PARTNER MAIL VS Release 4. The system plays the available programming options. It does not playoption 9 (the Programming Main Menu), which only the System Managercan access...

Initial Programming 4 Contents Overview Voice Mail System Configurations ■ Upgrading Your Voice Mail System Initial Communications System Setup ■ VMS Hunt Group Extensions ■ Transfer Return Extensions ■ Outgoing Call Restriction Voice Messaging System Programming ■ Language Monolingual Mode Bilingua...

Initial Programming 4 Overview This chapter identifies the four possible voice messaging system configurations.It tells you how to perform initial programming of the voice messaging and communications systems. The first two procedures allow you to access andprogram the voice messaging system—you mus...

Initial Programming Voice Mail System Configurations The PARTNER Mail VS supports the following configurations: ■ 2 voice channels (ports), 10 mailboxes (standard) ■ 2 ports, 20 mailboxes (requires a Mailbox Expansion Card) ■ 4 ports, 20 mailboxes (requires a Mailbox Expansion Card) ■ 4 ports, 40 ma...

Initial Programming Initial Communications System Setup You must perform the first two procedures for every installation. The procedurefor Outgoing Call Restriction is strongly recommended to ensure systemsecurity. For the following procedures, you need to know the extension numbersassociated with t...

Initial Programming Voice Messaging SystemProgramming Language Before you begin, locate Form 1 for the voice messaging system. Check to seeif any of the Language settings are changed from the factory defaults: ■ ■ If none of the Language settings is changed, skip to “AutomatedAttendant Service” and ...

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. Initial Programming Bilingual Mode To change the Language Mode and the Primary and Secondary Languages as specified on Form 1: If necessary, access the Programming Main Menu. If you are already atthe Programming Main Menu, skip to Step 2. a. Press [ Intercom ] ...

Initial Programming Automated Attendant Service Before you begin, locate Forms 1, 3, 3A, 4, and 5 for the voice messagingsystem. If the system is set for Bilingual Mode, also locate Forms 3B, 4A, and5A. If Automated Attendant Service is not to be used; skip to “Voice Mail Service.” Otherwise, to pro...

Initial Programming Night Menu Prompt To record the Night Menu Prompt specified on Form 5: 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. If necessary, access the Programming Main Menu. if you are already atthe Programming Main Menu, skip to Step 2. a. b. c. d Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed ...

Initial Programming Creating a Mailbox To create mailboxes as specified on Form 2: 1. 2. 3. 4. 5. 6. 7. If necessary, access the Programming Main Menu. If you are already atthe Programming Main Menu, skip to Step 2. a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ ...

Initial Programming Assigning Outcalling Privileges When the system is first installed, the Outcalling feature is not assigned to anymailbox. CAUTION: Before you assign mailboxes Outcalling privileges, you should considerthe several system performance and security issues: If the privilege isassigned...

Initial Programming Night Service Check Form C for extension 10. If a Night Service button is specified, follow theprocedure below. To program Night Service on a button with lights at extension 10 as specified onForm C: 1. Press [ # ] [ 5 ] [ 0 ] [ 3 ]. 2. At this point, do one of the following: — I...

Initial Programming Voice Mail Messages This intercom Auto Dial button allows the subscriber to access the voice messaging system with the touch of one button. To program a Voice Mail Messages (VMMsgs) button as specified on Form C: 1. Press [ Feature ] [ 0 ] [ 0 ] [ System Program ] [ System Progra...

Initial Programming Verifying System Operation After you finish programming the voice messaging system and thecommunications system, you should perform the tests described in this sectionto verify system operation. If your system allows programming from extension 11*, you should perform these tests ...

Initial Programming Repeat Steps 2 through 4 for each line that has Automated AttendantService coverage. 9. 10. If the VMS Hunt Schedule is set for Always, continue with “Night Menu” below. Night Menu 1. 2. 3. Make sure the Night Service button at extension 10 is on. Call in on a line answered by th...

Initial Programming Call Answer Service VMS Extension Coverage 1. 2. 3. 4. Press the Do Not Disturb button at the appropriate destination extensionsto quickly route your test calls to Call Answer Service. For extensions that do not have Automatic VMS Cover, turn on coverageby pressing the VMS Cover ...

System Management 5 Contents General Information ■ Changing Your Password ■ Training Co-Workers LanguageOutcalling Using the Tutor Feature Receptionist’s Responsibilities Group Calling Tips Language ■ Modifying the Language Mode ■ Monolingual Mode Playing the System Language Modifying the System Lan...

Contents ■ Bilingual Mode Playing the Menu Definition and Announcements Playing the Day and Night Menu Prompts in the Primary and Secondary Languages Modifying the Menu Definition, Day Menu Prompts, and Announcements Modifying the Night Menu Prompts ■ Group Call Distribution ■ VMS Hunt Delay ■ Autom...

System Management 5 This chapter provides the programming procedures you can use to makechanges to the voice messaging system to reflect changes in your company.Most changes you make will occur because of personnel changes. Thefollowing list identifies areas of system programming that you are likely...

System Management General Information This section tells you how to change the System Manager’s password, which isrequired for changing voice messaging system settings. It also providesinformation that you should share with all system users and other informationthat is specifically for the reception...

System Management Training Co-Workers Language You should let system users know about the following language options: ■ ■ You can change the language of voice prompts that a subscriber hearswhen recording a personal greeting, retrieving messages, and otherVoice Mail services. This language can be di...

System Management Using the Tutor Feature Tutor is an “on-line help” feature that allows all system users (not just voicemessaging system subscribers) to easily access and listen to information oncommonly-used communications system features. You should let system usersknow about this feature and rec...

System Management Receptionist’s Responsibilities After the voice messaging system is installed, the receptionist at extension 10should be aware of certain interactions between the voice messaging systemand the receptionist’s extension. Use the following list as a guide when youexplain these interac...

System Management Group Calling Tips It is important to note that voice mail coverage is not provided for group calls. Ifyour system is set up for group transfer, be sure that the receptionist is aware ofthe following items: ■ ■ ■ If the Automated Attendant Service transfers a call to a Hunt Group o...

■ ■ ■ System Management If you need to change current programming for Language, you can use theinstructions presented in this section. For example: If you want to change the Language Mode from Monolingual to Bilingualor Bilingual to Monolingual, use “Modifying the Language Mode.” If you want to chan...

System Management 4. 5. Press [ 2 ]. The system plays: System language is LANGUAGE (where LANGUAGE is thecurrent language). To play System Language, press 2. To modify System Language, press 6. If finished, press * #. At this point, do one of the following: — — To change the System Language, go to S...

System Management Bilingual Mode Playing the Primary Language To listen to the current Primary Language: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c . Enter the Password and press [ # ]. d....

System Management Modifying the Primary Language Update Form 1 for the voice messaging system to show the change in thePrimary Language selected for Bilingual Mode. When you change the Primary Language, the system uses any recordedmessages already associated with the new Primary Language. After chan...

System Management 6. 7. 8. Press the number for the language you want to use. The system plays: For LANGUAGE (where LANGUAGE is the current language),press 9 to confirm or 6 to cancel. Either: — Press [ 6 ] to cancel your selection. The system plays: Primary Language has not been changed. — Press [ ...

System Management 5 . 6 . Press [ 2 ]. The system plays: Secondary language is LANGUAGE (where LANGUAGE isthe current language). To play Secondary Language, press 2. To modify Secondary Language, press 6. If finished, press * #. At this point, do one of the following: — — To change the Secondary Lan...

System Management Automated Attendant Service Automated Attendant Service (see Figure 5-2) can provide both day and nightoperation so callers can hear an appropriate prompt in either the System or Primary Language when they call your company. The voice messaging systemswitches to day or night operat...

System Management Programming Main Menu (Press 9 ) Automated Attendant(Press 3 ) Day Menu (Press [ 1 ]) Yes N o Bilingual Mode? Yes Bilingual M o d e ? N o Play Day Modify Menu Prompt Definition and/or (Press [ 2 ][ 1 ]) Day Prompt (Press [ 6 ]) Night Menu (Press [ 2 ]) Play Night Prompt (Press [ 2 ...

System Management If you need to change current programming for the Automated Attendant Service, you can use the instructions presented in this section. For example: ■ ■ ■ If you want to change the transfer options available for outside callers,use “Modifying the Menu Definition, Day Menu Prompt, an...

System Management Other Options Automated Attendant Service provides the following built-in options—noprogramming required—for use in your menu prompt: ■ ■ ■ ■ A third type of transfer option, which is always available to outside andinside callers, may be useful in certain situations. With this type...

System Management 3 . 4 . 5 . 6 . 7 . Press [ 1 ] for the Day Menu. The system plays: To play the menu, press 2; to modify the menu, press 6. If finished, press * #. Press [ 2 ]. The system plays: To play the menu prompt, press 1. To play the Menu Definition, press 2. If finished, press * #. Press [...

System Management 14. 15. 16. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record the Day Menu Prompt or Announcement. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. Otherwise, go to Step 15. — Press [ 2 ] [ 3 ] to play back ...

System Management 6. 7. 8. 9. Press [ 1 ] when you are finished recording. Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record the Night Menu Prompt. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. — Press [ 2 ] [ 3 ] to play ...

System Management 15. 16. 17. 18. 19. 20. 21. 22. Modifying the Night Menu Prompts Choose an option or skip this step: — Press [ 2 ] [ 1 ] to immediately re-record this Day Menu Prompt or Announcement. Begin recording immediately after the beep; press [ 1 ] after recording. Repeat, if desired. Other...

System Management Group Call Distribution Use this communications system procedure to specify a new outside line onwhich you want Automated Attendant Service. Update Line Coverage on Form A, Page 1 of the System Planner for thecommunications system to show modifications to VMS-AA lines before youbeg...

System Management Hardware Considerations After you delete a mailbox, you can reassign that mailbox to anothersubscriber’s extension using the “Creating a Mailbox” procedure. Rememberthat mailbox numbers and extension numbers are the same. You can alsoassign available mailboxes to extensions that do...

System Management Line Jacks Line Jacks Extension Jacks PARTNER ACS 2-Slot Carrier Extension Jacks 206 Module Extension Jacks Line Jacks Extension Jacks PARTNER ACS 5-Slot Carrier Line 206 Modules Jacks Extension Jacks Figure 5-5. Dial Plan for PARTNER Advanced Communications Systems Keep in mind th...

System Management Checking a Mailbox’s Status Use this procedure to determine if a mailbox exists: 1. 2. 3. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. d. Enter the Password and press [ # ]. Press [ 9 ]. Th...

System Management 4 . 5 . Press [ 4 ]. The system plays: Created. Press [ ★ ] [ 7 ] to return to the Programming Main Menu or hang up to quit. Reinitializing a Password If a subscriber forgets the password for his or her mailbox, you can reinitializethe password to the factory setting of 1234 so the...

System Management Reinitializing a Mailbox To prepare a previously used mailbox for a new subscriber, you can reinitializethe mailbox. This procedure deletes any messages left in the mailbox and turnsoff the phone’s message light (if lit), erases the personal greeting (if recorded),changes the passw...

1 . 2 . 3 . 4 . 5 . 6 . c. d. System Management Playing a Mailbox’s Language To play the language currently used for a mailbox: Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. Enter the Password and press [ # ]. P...

System Management Modifying a Mailbox’s Language Update Form 2 for the voice messaging system to show the languagesassigned to mailboxes; then use the updated form while performing thefollowing procedure. To modify a mailbox’s language: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ ...

7 . System Management Either: — Press [ 9 ] to confirm. The system plays: Mailbox Language has been changed. — Press [ 6 ] to cancel. The system plays: Mailbox Language has not been changed. 8. Press [ ★ ] [ 7 ] to return to the Programming Main Menu or hang up to quit. Administering Outcalling for ...

System Management Line Coverage This feature lets callers who call in on a covered line leave messages in themailbox of a specific subscriber. Line coverage typically is used for personallines or outside access to the voice messaging system if Automated AttendantService is not used. There are two wa...

System Management VMS Line Coverage If you specify VMS Line Coverage for any system lines, you must assign anowner to the covered lines to prevent the system from transferring callers whocall in on those lines to the receptionist’s extension. This section provides instructions on how to: ■ ■ Use Lin...

System Management Scanning Line Ownership To review the current owners of outside lines: 1. 2. 3. 4. 5. 6. Access the Programming Main Menu: a. Press [ Intercom ] [ 7 ] [ 7 ] [ 7 ] or the programmed VMMsgs button. b. Press [ 9 ] [ 9 ] [ # ]. c. d. Enter the Password and press [ # ]. Press [ 9 ]. The...

1. 2. 3. 4. 5. 6. 7. c. d. System Management Assigning Line Ownership Update Form 6 for the voice messaging system to show the line number thatrequires coverage and the line owner’s extension number; then use the updatedform while performing the following procedure. Make sure you also use “GroupCall...

System Management Modifying Line Ownership Update Form 6 for the voice messaging system to show modifications to lineownership; then use the updated form while performing the followingprocedure. To change line ownership: 1. 2. 3. 4. 5. 6. 7. Access the Programming Main Menu: a. b. c. d. Press [ Inte...

System Management Deleting Line Ownership Update Form 6 for the voice messaging system to show the ownershipassignments you want to delete; then use the updated form while performingthe following procedure. NOTE: If you remove line ownership, either use Group Call Distribution (#206) toremove VMS Li...

System Management Extension Line Coverage After assigning Extension Line Coverage, make sure VMS coverage is on for theextension. See “Automatic VMS Cover” earlier in this chapter or “VMS Cover”later in this chapter. Use this procedure to modify the assignment of outside lines for Extension LineCove...

System Management Telephone Button Programming Update Form C of the System Planner for the communications system if youchange button programming for a subscriber’s extension. It is recommended that the following features be programmed on buttons oneach subscriber’s system phone: ■ ■ ■ ■ VMS Cover al...

6 Troubleshooting Contents When You Need Help Automated Attendant Service ■ ■ ■ ■ ■ ■ ■ ■ Outside Callers Hear Ringing, but System Does Not Answer Outside Callers Hear Silence, Tones, or Ringing DuringTransfer System Does Not Answer Immediately System Cuts Off Part of Greeting System Transfers Call ...

Troubleshooting Automated Attendant Service Outside Callers Hear Ringing, but System DoesNot Answer Possible Cause 1: This is normal when the PARTNER MAIL VS extensions arebusy. What to do: There are a number of ways to reduce the amount of time aPARTNER MAIL VS extension is busy. For example, you c...

Troubleshooting Outside Callers Hear Silence, Tones, or RingingDuring Transfer Possible Cause: Music On Hold is not set up for the system. What to do: See Music On Hold (#602) in the Programming and Use guide forthe communications system. System Does Not Answer Immediately Possible Cause 1: Automate...

Troubleshooting System Does Not Transfer Calls Properly Possible Cause 1: If this occurs when the Automated Attendant Service answers calls, the Menu Definition may be programmed incorrectly. What to do: Follow the steps for “Verifying System Operation” in Chapter 4 totest Automated Attendant Servic...

Troubleshooting Unanswered Transferred Calls Ring Continually Possible Cause: In some countries, the telephone company does not alwaysprovide a far-end disconnect signal. This causes the line to remain open evenafter the caller hangs up. What to do: Assign voice mail coverage to all extensions in th...

Troubleshooting Call Answer Service Call Answer Service Takes Too Long to AnswerCalls Possible Cause: Calls ring four times at a subscriber’s extension to give thesubscriber a chance to answer the call. What to do: Recommend that subscribers program a Do Not Disturb button ontheir system phones. The...

Troubleshooting Voice Mail Service Subscriber Unable to Log In to Voice Mail Possible Cause 1: A subscriber entered the number of a mailbox that does notexist. What to do: Make sure the subscriber enters an existing mailbox number. Use“Playing a Mailbox’s Status” in Chapter 5 to check the status of ...

Troubleshooting Possible Cause 3: The PARTNER MAIL VS may not be programmed correctly. What to do: Refer to Figure 2-1 in Chapter 2 to determine the extensionnumbers that are associated with the PARTNER MAIL VS module. Then useHunt Group Extensions (#505) to verify that the VMS extensions are assign...

Troubleshooting Possible Cause 3: A line may not be available to place a call. What to do: If all lines are in use when the system attempts to outcall, theoutcall does not go through. The mail system attempts to outcall three timeswithin a minimum time interval of 15 minutes between attempts. Whensu...

Troubleshooting Language Cannot Switch Between Primary and SecondaryLanguages Possible Cause: The system is set for Monolingual Mode. What to do: Refer to “Modifying the Language Mode” in Chapter 5 to determinethe system’s Language Mode. Cannot Understand Language Prompts Possible Cause: Either a la...

■ ■ ■ † Specifications A Capacities Mailboxes ■ ■ Automated ■ Attendant ■ ■ ■ Mail Capacity: Ext. 10, 60 minutes (120 messages);subscriber, 20 minutes (40 messages)Message Length: 1 second to 4 minutesPersonal Greeting Length: 1 second to 4 minutesAnswers on this number of rings: 2 (immediate) or 4(...

Specifications Environmental ■ Requirements—Control Unit ■ ■ ■ ■ ■ ■ Mount on a wall at least 2 feet (0.6 meters) from the floor(wall mounting required)Locate within 5 feet (1.5 meters) of the network interfacejacks and a properly grounded electrical outlet notcontrolled by switch, using supplied 7-...

Specifications Government ■ U.S.: FCC Part 68 Approvals and FCC registration number (U.S.): AS5 USA-61630-KF-E Local Phone FCC Part 15 Class A Company REN (outside line jack): 0.9A per line jack Information Jack type: RJ11C Loop start lines ■ Canada: IC CP01, Issue 7 IC registration number (Canada):...

FCC Information B Federal Communications Commission (FCC) Interference Information This equipment has been tested and found to comply with the limits for a ClassA digital device, pursuant to Part 15 of FCC rules. These limits are designed toprovide reasonable protection against harmful interference ...

FCC Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: ■ ■ ■ ■ Means of Connection: Connection to the telephone network shall bethrough a standard net...

Warranty Information C Repair Information Outside the continental U.S., contact your Lucent Technologies Representativeor local Authorized Dealer for warranty and repair information applicable to yoursystem. In-Warranty Repairs If you purchased or leased your system directly from Lucent Technologies...

Warranty Information Post-Warranty Repairs If you purchased your system from Lucent Technologies and you have a post-warranty service contact, Lucent Technologies service is provided under theterms of that contract. To significantly reduce unexpected repair costs after the warranty period, youcan pu...

Warranty Information Lucent Technologies Warranty and Limitation of Liability Lucent Technologies warrant you, the customer, that your system will be ingood working order on the date Lucent Technologies or its authorized resellerdelivers or installs the system, whichever is later (“Warranty Date”). ...

Warranty Information LUCENT TECHNOLOGIES’ OBLIGATION TO REPAIR, REPLACE, ORREFUND, AS SET FORTH ABOVE, IS YOUR EXCLUSIVE REMEDY. EXCEPT AS SPECIFICALLY SET FORTH ABOVE, LUCENTTECHNOLOGIES, ITS AFFILIATES, SUPPLIERS, AND DEALERS MAKE NOWARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY DISCLAIMANY WARR...

Voice Messaging System Planning Forms D This appendix contains the voice messaging system forms. We suggest you fillin a photocopy of the form you need, leaving the blank original in the book, incase you need to make revisions in the future. These forms must be completedbefore the voice mail system ...

Voice Messaging System Planning Forms How To Use the Forms The following table shows what voice mail system forms should be completedaccording to your voice mail system feature selection: To Use VMS From Programming Form Main Menu, press Select Language Mode, System Language, Primary 1 [ 1 ] and Sec...

Form 1: Language Language Mode: ❑ Monolingual ✔ ❑ Bilingual Monolingual Mode–System Language: ❑ U.S. English ✔ ❑ U.K. English ❑ Latin American Spanish ❑ Canadian French ❑ Other–specify Bilingual Mode–Primary Language: ❑ U.S. English ✔ ❑ U.K. English ❑ Latin American Spanish ❑ Canadian French ❑ Other...

Form 2: Mailbox Assignments Mailbox Subscriber Name Mailbox Outcalling Language Assigned Mailbox Subscriber Name Mailbox Outcalling Language Assigned 10 ✔ (26 ✔ ) (11 ✔ ) (27 ✔ ) (12 ✔ ) (28 ✔ ) (29 ✔ ) (13 ✔ ) (14 ✔ ) (15 ✔ ) (16 ✔ ) (30 ✔ ) (31 ✔ ) (32 ✔ ) (17 ✔ ) (33 ✔ ) (34 ✔ ) (18 ✔ ) (19 ✔ ) (...

Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announcement # 1 (10–19 ✔ ) 2 (20–29 ✔ ) 3 (30–39 ✔ ) 4 (40–49 ✔ ) 5 (50–57 ✔ ) 6 7 (71–74, 771–776 ✔ ) 8 9 Tr...

Form 3: Menu Definition Programming the Menu ■ To program the menu definition, dial [ 3 ] from the ProgrammingMain Menu and select the Day Menu. After defining the menu, the system will prompt you to record themenu prompt. See Form 4 for the Day Menu Prompt and Form 5for the Night Menu Prompt; for B...

Form 3A: Automated Attendant Announcement— System Language or Primary Language Required if Selector Code Transfer is set to Announcement Announcement # : Announcement # : General Information Completing this Form ■ ■ ■ ■ After the Announcement plays, you can program the system to Write the Announceme...

Form 3B: Automated Attendant Announcement—Secondary Language Required for Bilingual Mode only if Selector Code transfer is set to Announcement Announcement # : Announcement # : General Information ■ ■ ■ ■ ■ After the Announcement plays, you can program the system tohang up or to offer callers the op...

Form 4: Day Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Day Only or Always General Information ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS HuntSchedule is set to Day Only or Always and Night Service is off.The Day Menu Prompt and the Night M...

Form 4A: Day Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Day Only or Always General Information Completing this Form ■ ■ ■ ■ The Day Menu Prompt plays to callers when the VMS HuntSchedule is set to Day Only or Always and Night Service is off.The Day...

Form 5: Night Menu Prompt— System Language or Primary Language Required if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS HuntSchedule is set to Night Only or Always and Night Service ison. The Night Menu Prompt and th...

Form 5A: Night Menu Prompt—Secondary Language Required for Bilingual Mode only if VMS Hunt Schedule is set to Night Only or Always General Information ■ ■ ■ ■ The Night Menu Prompt plays to callers when the VMS HuntSchedule is set to Night Only or Always and Night Service ison. The Night Menu Prompt...

Form 6: Line Ownership Required if VMS Line Coverage exists for one or more lines Line # Telephone Number Line Owner (Subscriber Name) Mailbox General Information ■ Lines in the system are assigned either ownership orAutomated Attendant Service coverage—a single line cannotbe assigned both types of ...

Form A: System Configuration PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System.For additional instructions, see page 2. 1. 2. 3. 4. 5. 7. Customer Billing Name 6. Features Customer is most interested in (most important first): Installation Addr...

Form B1: System Extensions PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required for PARTNER Advanced Communications System. For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l Identify Telephone Attached to this Extension Ext.Jack l l l l l l l l l l l l l l ...

Form B1: System Extensions PAGE 3 of 3 Lucent Technologies Bell Labs Innovations May be used if Ext. Name Display is checked on Form B1, page 1 of 3 or page 2 of 3. Ext. Jack Write 2-Digit Code for Each Character To Be Displayed — See Table at Right No. 1011121314151617 181920212223 242526272829 303...

Form B2: Customized Extension Settings PAGE 1 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults.For additional instructions, see pages 6 and 7. Identify Extension Settings Identify Line Ringing {CTP} Option If Different than Default Identi...

Form B2: Customized Extension Settings PAGE 2 of 2 Lucent Technologies Bell Labs Innovations Required if you want to change extension settings from defaults. For additional instructions, see pages 6 and 7. Identify Group Assignments Identify Line Ringing {CTP} Option If Different than Default Identi...

Form C1: PARTNER-34D Phone PAGE 1 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist.For additional instructions, see pages 8 through 13. SAMPLE Template Instructions ● If desired, write in line number, dial code feature, or auto dial number...

Form C2: Intercom Autodialer PAGE 2 of 8 Lucent Technologies Bell Labs Innovations Template Instructions ● The numbers in the lower right corner for each button representthe default extension assignments. If you change them, write in the SAMPLE new assignments. If desired, write in Intercom Ring (Ex...

Form C3: PARTNER-18/18D Phone PAGE 3 of 8 Lucent Technologies Bell Labs Innovations Make as many copies as you need. Use template and/or checklist.For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number Night Service Button {#503} NightSvc ...

Form D: Number Lists PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Required if Form B2 identifies Disallowed or Allowed List Assignments. For additional instructions, see page 14. Disallowed Phone Number Lists {#404} Required only if Disallowed List Assignment {#405} is specified on Form B2....

Lucent Technologies Bell Labs Innovations Form D: Number Lists PAGE 3 of 3 Required only if Forced Account Code Verification is desired. For additional instructions, see page 15. Forced Account Code List {#409} Entry Account Code (up to 6 digits) 1 Write Description Write Description Entry Account C...

Form E: System Speed Dial Numbers PAGE 1 of 1 Lucent Technologies Bell Labs Innovations Optional for PARTNER Advanced Communications System. For additional instructions, see page 16. To Dial: On system phones, press [ Feature ] + 3-digit code. On standard phones, press [ # ] + 3-digit code while rec...

Form B1: System Extensions PAGE 2 of 4 Lucent Technologies Bell Labs Innovations Required for PARTNER II System extensions 34 through 57. For additional instructions, see page 5. llllllll l l l l l l l l l l l l l l l l l l l l llllllll l l l l l l l l l l l l l l l l l l l l Identify Auxiliary Equi...

Form B2: Customized Extension Setting PAGE 2 of 2 Required if you want to change extension settings from defaults for PARTNER II Systemextensions 34 through 57. For additional instructions, see pages 6 and 7. Lucent Technologies Bell Labs Innovations Identify Extension Settings if Different than Def...

Form C2: Intercom Autodialer PAGE 2 of 8 Lucent Technologies Bell Labs Innovations Template Instructions SAMPLE ● If desired, write in Intercom Ring (Ext-XX) or Voice Signal (ExtVS-XX),or Manual Signal Ring (MS-XX) or Voice Signal (MSVS-XX) If desired, write in user name for this extension Extension...

Lucent Technologies Bell Labs Innovation Form C8: MLS-6 Phone PAGE 8 of 8 Make as many copies as you need. Use template and/or checklist. For additional instructions, see page 8. Template Instructions SAMPLE ● If desired, write in line number, pool access code, dial code feature, or auto dial number...

Form E: System Speed Dial Number PAGE 1 of 1 Lucent Technologies Bell Labs Innovations Optional for PARTNER II System and PARTNER Plus System.For additional instructions, see page 16. To Dial: On system phones, press [ Feat ] + 3-digit code. On standard phones, press [ # ] + 3-digit code while recei...

Case Studies F Purpose This appendix contains two case studies based on actual customerrequirements. Each case study defines the call handling requirements of thebusiness and explains how the planning forms for the communications systemand voice messaging system were filled out. You can use these ca...

Case Studies Case Study #1 About the Customer Tennis Land is a sports center that offers tennis enthusiasts six tennis courtsand a large, well-stocked shop for purchasing a variety of tennis paraphernaliaincluding racquets and tennis wear. In addition, Tennis Land offers lessons andclinics from staf...

Case Studies Filling Out the Planning Forms CS Form A, Page 1 of 2 This section explains how the System Planner for the PARTNER AdvancedCommunications System Release 1.0 and the forms for the PARTNER MAIL VSRelease 4 Voice Messaging System are filled out based on the facts in theTennis Land case. Fo...

Case Studies CS Form B1, Page 1 of 3 Write Name/Description: The names listed for extensions 10 though 19in this column identify the extension assignments. Identify Telephone Attached to this Extension: Check in thesecolumns specify the type of telephone each person or location has. VMS in the Write...

Case Studies CS Form C7, MLS-12 Phone VMS Form 1 ■ VMS Form 2 ■ VMS Form 3 ■ ■ ■ ■ ■ ■ VMS Form 3A VMS Form 4 Form C7 indicates that a Voice Mailbox Transfer button is programmedon the MLS-12 phones at extensions 16 and 17. The default settings for Language Mode (Monolingual) and SystemLanguage (U.S...

Case Studies VMS Form 5 ■ When Night Service is on and an unanswered call goes to the AutomatedAttendant Service, the caller hears the Night Menu Prompt on Form 5. Post-Installation Recommendations ■ ■ ■ Stan, Sally, and the coaches should record a personal greeting andchange the factory set passwor...

Form A: System Configuration PAGE 1 of 2 Required for PARTNER Advanced Communications System. Lucent Technologies Bell Labs Innovations For additional instructions, see page 2. 1. 2. 3. 4. 5. 7. Customer Billing Name Installation Address Contact Name Phone Person to be Trained Phone Alternate Traine...

PAGE 1 of 3 Lucent Technologies Bell Labs Innovations Form B1: System Extensions Required for PARTNER Advanced Communications System.For additional instructions, see page 5. l l l l l l l l l l l l l l l l l l l l l l Identify Telephone Attached to this Extension l l l l l l l l l l l l l l l l l l ...

Form 3: Menu Definition Required for Automated Attendant Service Description Selector Range of Extensions Ext. # or Group # for Code for Direct Extension Selector Code Transfer, Transfer or Announcement # 1 (10–19 ✔ ) 2 (20–29 ✔ ) 3 (30–39 ✔ ) 4 5 6 7 (71–74, 771–776 ✔ ) 8 9 Transfer to Mailbox 10 ✔...

Case Studies Case Study #2 About the Customer Software Mexico is a small company that develops PC-based software inTijuana, Mexico. The company prides itself on personalized service andcustomer satisfaction. The owner, Jose Ramirez, employs a staff of nineincluding a receptionist, a system administr...

Case Studies Filling Out the Planning Forms ■ ■ This section explains how the System Planner for the PARTNER PlusRelease 4.1 Communications System and the forms for the PARTNER MAIL VSRelease 4 Voice Messaging System are filled out based on the facts in theSoftware Mexico case. For brevity, “CS” ref...

Case Studies CS Form C3, PARTNER-18 Phone VMS Form 1 Form C3 identifies the buttons programmed on the PARTNER-18 phonesat extensions 12, 13, 14, 15, 16, 17, 18, and 19: Voice Mail Messagesand Voice Mailbox Transfer. Language Mode: The check mark in the Bilingual box indicates that thesystem allows o...

Case Studies VMS Form 4 ■ When Night Service is off and a call goes to the Automated AttendantService, the caller hears the prompt on Form 4 in Spanish (the PrimaryLanguage). VMS Form 4A When Night Service is off and a call goes to the Automated AttendantService, the caller hears the prompt on Form ...

Form A: System Configuration PAGE 1 of 3 Required for PARTNER II System and PARTNER Plus System.For additional instructions, see page 2. 6. Configure Hardware for Hybrid Mode (PARTNER II system only): No ❑ Yes ❑ If yes, call local telephone company— MF Mode and FCC # AS5 USA-21312-MF-E 7. Features C...

Lucent Technologies Bell Labs Innovations Form B1: System Extensions PAGE1 of 3 Required for PARTNER II System and PARTNER Plus System. For additional instructions, see page 5. lllllllllllllllllllllll Identify Telephone Attached to this Extension lllllllllllllllllllllll Identify Auxiliary Equipment ...

Lucent Technologies Bell Labs Innovations Form C1: PARTNER-34D Phone PAGE 1 of 8 Make as many copies as you need. Use template and/or checklist.For additional instructions, see pages 8 through 13. Check Desired Features Also write in extension or group number ✔ ✔ Night Service Button {#503} NightSvc...

Glossary A Announcement An informative message that provides frequentlyrequested information. It is recorded by the SystemManager and plays to callers who select it from anAutomated Attendant’s Menu. Auto Dial button A programmable button on a system phone that lets theuser dial a series of digits s...

Index A Allowed Number List, 4-23Announcements, 1-6, 5-18, 5-21Automated Attendant Announcement initial programming, 4-11 Automated Attendant Service Announcements, 1-6, 5-18communications system options, 1-8, 1-10factory-set messages, 1-7Music-On-Hold, 1-11overview, 1-6programming, 4-8, 4-19, 5-18t...

Programming Flowchart START REFER to CS Form B1 to identify theextensions for the PARTNER MAIL VSsystem. V 1 Use Hunt Group Extensions (#505) to assign the PARTNER MAIL VS extensions to Hunt Group 7. C 1 V 2 V 3 Use Transfer Return Extension(#306)* to specify extension 10 as the transfer return exte...

PARTNER MAIL VS ® System Programming Reference To Program the Communications System for PARTNER MAIL VS Place the Programming Overlay on the dial pad of the system display phone at extension 10* TO START SYSTEM PROGRAMMING TO USE A SPECIFIC PROCEDURE TO CYCLE THROUGH AVAILABLE PRESS [ Feature ] [ 0 ...