Lucent Technologies 8411 - Manuals

4 Volume control button For adjusting the volume of the following: • The speakerphone or speaker when a call is in progress using the 2-way speakerphone or 1-way speaker • The handset receiver level while a call is in progress using the handset • The tone ringer when the speaker is off and either th...

5 Figure 2. Bottom View of the 8411 Voice Terminal ! Routingchannel Line jack Adjunctjack Handsetjack for line cordand adjunctcord ADJUNCT LINE Kickstand The various components which appear on the bottom of the 8411 voice terminal are shown in Figure 2 and listed and explained below. Handset jack Th...

6 Figure 3. A Rear View of the 8411 Voice Terminal The Analog Adjunct jack and the RS-232-D jack, shown in Figure 3, are located on the rear of the voice terminal. Analog Adjunct jack This RJ11C jack is used for connecting analog equipment such as answering machines, fax machines, PC or laptop data/...

7 The PassageWay Connection The EIA RS-232 type jack on your 8411 voice terminal provides you with an interface between the voice terminal and the COM port on an IBM-compatible personal computer. This interface allows you to access Lucent Technologies PassageWay Solution software which you can insta...

9 The RED light next to Button #10 on the 8411 shows whether the Analog Adjunct OR the 8411 voice terminal currently has control of the telephone line. Note: If the 8411, with Analog Adjunct, is connected to a DEFINITY ECS G3V4, Issue 3, (or later) switch, the red light next to Button #10, the butto...

10 A Quick Look at the Features Here are brief descriptions of both voice features and display features that can be used with the 8411 voice terminal. Each description includes what each feature does and how you might want to use it. Note: You will automatically have the following features on your v...

13 Display Features and Features Used with the Softkeys Note: If you are using an 8411D voice terminal (which has a display), you can also use up to 12 additional features accessed with the softkeys and display control buttons. Your system manager can tell you which softkey features are available to...

14 How to Use the Features The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically. General Instructions Use the fo...

15 Conventions Used in The Following Procedures This box represents a call appearance button, which is used exclusively for placing or receiving calls. The button has a red light and a green status light and is labeled with an extension number (shown as xxxxx). and Each of these boxes represents a b...

16 Using the Display, Softkeys and Display Control Buttons If you are using an 8411D voice terminal (which has a display), the following information will help you use the display, the softkeys, and the display control buttons. The softkeys are the four keys labeled with arrows ( ) located directly b...

17 The second line on each feature option screen shows the features you can access. To use any of these features, you must press the softkey below the feature name or abbreviation. For example, on the feature option screen shown above, you can leave a message for another extension to call you back b...

18 Other Softkey Features That May Be On Your Display Figure 5 shows the 12 default softkey features, those features that can be accessed with the softkeys when the 8411D voice terminal is initially installed. However, if the voice terminal is connected to a DEFINITY ECS G3V3 (or later) switch, the ...

19 Using the Softkeys to Activate a Feature Your display and softkeys allow you to access up to 12 switch-related features. For example, you may want to use the Priority Calling feature to call another extension with a distinctive 3-burst ring. You can activate this feature with the softkeys in the ...

20 Voice Feature Procedures Handset and Speaker When placing calls or using the voice features, you have the option of doing so by lifting the handset or by pressing . If your voice terminal is set for the Speakerphone feature, pressing simultaneously activates the built-in microphone so you can pla...

23 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, AutCB, appears on the second line of one of the feature option screens. To place a call using an AD list button or code 1 Press or or or Dial appropriate AD List code: • List...

24 You can access the Manual Exclusion feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Excl, appears on the second line of one of the feature option screens. To cancel Automatic Callback 1 If you are using an 8411 with a display, press and then ...

25 You can access the Consult feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Cnslt, appears on the second line of one of the feature option screens. Call Coverage/Consult To answer a call for a coworker for whom you are a coverage point 1 Press...

26 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CFrwd, appears on the second line of one of the feature option screens. Call Forwarding All Calls To temporarily redirect all calls to an extension or outside number of your ...

27 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, CPark, appears on the second line of one of the feature option screens. Call Park To park a call at your extension (for retrieval at any extension) Note: To use the Call Park...

32 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Last, appears on the second line of one of the feature option screens. Last Number Dialed To automatically redial the last number you dialed (up to 24 digits) (extension, out...

33 To leave a message without ringing an extension 1 If you are using an 8411 with a display, press and then press the softkey below LWC(while on-hook or off-hook) If your 8411 does not have a display or if LWC is not available on your display, press (while on-hook or off-hook) or Dial Leave Word Ca...

35 To change a regular call into a priority call (when you hear a call waiting ringback tone) 1 If you are using an 8411 with a display, press and then press the softkey below PCall If your 8411 does not have a display or if PCall is not available on your display, press 2 Wait for called party to an...

37 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, SAC, appears on the second line of one of the feature option screens. Send All Calls To send all calls (except priority calls) immediately to coverage (If your system manager...

39 To mute the microphone associated with the handset so the other party cannot hear you 1 Press • Red light goes on and other party cannot hear you 2 Press again to resume talking to other party through handset • Red light goes off and other party can hear you again To activate the speaker while us...

41 Test/Diagnostics To test the lights and the display on your voice terminal 1 While on-hook or off-hook, press and hold • Red light next to goes on Note: If the red light next to flashes rather than goes on steadily, it means that the voice terminal is not communicating with the PBX. In such a cas...

43 Display Feature Procedures This section includes the procedures for seven display features you may use with the 8411 voice terminal equipped with a display. However, note that the display, along with the softkeys and display control buttons, can also be used for accessing up to 12 softkey feature...

44 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, Dir, appears on the second line of one of the feature option screens. If the Directory feature is used while any of the (softkey) feature option screens are displayed, the di...

47 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, View, appears on the second line of one of the feature option screens. To exit any display feature and return to normal display 1 Press • Display will show call information f...

48 You can access this feature with the softkeys only if your voice terminal has a display and if the feature’s abbreviation, TmDay, appears on the second line of one of the feature option screens. To see the number you last dialed 1 Press and then press the softkey below View or, if View is not ava...

49 Tones and Their Meaning Ringing tones are produced by an incoming call. Feedback tones are those which you hear through the handset (receiver) or the speaker. Ringing Tones • 1 ring — A call from another extension. • 2 rings — A call from outside or from the attendant. • 3 rings — A priority call...

50 Troubleshooting Problem Solution A feature doesn’t work as noted in this guide. 1 Reread the procedure and try again. 2 For many features you must lift the handset before you can use the feature. 3 Check with your system manager to be sure this feature is administered on your voice terminal. 4 Yo...

51 The telephone doesn’t ring. 1 Make sure the ringer is turned on. 2 Set the ringer volume to a higher level. 3 Place a test call from another extension to your extension. 4 Check the line cord to make certain it is securely connected at both ends. 5 If there is still a problem, see your system man...

54 voice terminal A telephone equipped with an array of specifically designed features (for example, Shift button, Message light, etc.) and functional capabilities that distinguish it from a conventional telephone. Quick Reference Lists

Blin d Pe rf Quick Reference Lists Feature Code ABBREVIATED DIALING List 1 List 2 List 3 Program CALL FORWARDING ALL CALLS Cancel CALL PARK Answer Back Feature Code CALL PICKUP LAST NUMBER DIALED LEAVE WORD CALLING Cancel PRIORITY CALLING SEND ALL CALLS Cancel FEATURE ACCESS CODES

Blin d Pe rf Abbreviated Dialing* Item No. Personal List 1 Personal List 2 Personal List 3 Name Name Name 1 2 3 4 5 6 7 8 9 0 Miscellaneous Description Extension Message Attendant AUDIX Trunk Codes Description Code * You may have as many as 3 Personal Lists. On System 75 and DEFINITY G3V3 (and prior...