Lucent Technologies 555-670-111 - Manual

Lucent Technologies 555-670-111

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Table of Contents:

  • Page 5 – Contents; New Features and Enhancements
  • Page 7 – About This Guide
  • Page 8 – Programming Basics
  • Page 9 – Programming Procedures
  • Page 16 – Centralized Telephone Programming
  • Page 18 – Customer Support Information
  • Page 19 – Menu Hierarchy
  • Page 20 – General System Programming Sequence
  • Page 21 – IMPORTANT SAFETY INSTRUCTIONS; Read and understand all instructions.
  • Page 22 – For your personal safety, DO NOT install an MFM yourself.; SAVE THESE INSTRUCTIONS
  • Page 24 – Expanded Digital Endpoint Connectivity
  • Page 25 – Priority Call Queuing; Priority call queuing provides the ability to:; Calling Party Name on Caller ID
  • Page 26 – MLX Headset Operation
  • Page 27 – Private Networking
  • Page 28 – Centralized Voice Messaging
  • Page 29 – Transfer Redirect
  • Page 30 – Decrease in Call Setup Time
  • Page 31 – appear on WinSPM. Supported in Windows 95; Windows NT Driver; tandem trunks; to connect networked systems.
  • Page 32 – . The local ARS tables would route this
  • Page 33 – Group Calling Enhancements; PRI facilities programmed for dial-plan routing
  • Page 34 – Prompt-Based Overflow; outside calls
  • Page 35 – Telephony Services CTI link from
  • Page 36 – Basic Call Control
  • Page 37 – A transfer of a call that was answered by a voice response unit.; HotLine Feature
  • Page 38 – System Planning; for guidelines on setting
  • Page 39 – Two or more groups may share an announcement device.
  • Page 42 – MERLIN LEGEND Reporter
  • Page 43 – Enhanced Extension Information Report
  • Page 44 – Night Service Group Line Assignment
  • Page 45 – Support for Up to 200 Extensions; An expanded dial plan supports up to 200 tip/ring devices.; Support for National ISDN BRI Service; bearer channels; ) on a BRI line can carry one; New Control Unit Modules
  • Page 46 – Support for 2B Data Applications
  • Page 47 – Voice Announce on Queued Call Console; Release 4.0 has added a; time; limit for calls in queue in addition to the previous; number of calls; limit. If the Overflow Threshold Time option is set to a valid; Single-Line Telephone Enhancements
  • Page 48 – Call Restriction Checking for Star Codes
  • Page 49 – Default Outward Restrictions for VMI Ports
  • Page 50 – Technicians must enter a password in order to perform trunk tests.; Equipment; CPU modifications include:
  • Page 52 – User Features
  • Page 53 – Direct Voice Mail; ICLID and PRI) are available on primary coverage and return; PassageWay Direct Connection Solution; Windows; PagePalTM
  • Page 54 – Group Videoconferencing; Refer to; Operational; System operational enhancements include the following:; Auto Dial; or
  • Page 55 – Installation and Hardware; Installation and hardware enhancements include the following:
  • Page 56 – Equipment and Operations; Equipment and operations enhancements include the following:
  • Page 57 – Programming
  • Page 59 – Fax Attendant SystemTM
  • Page 60 – Maintenance; Notes; Language Selection
  • Page 61 – Programming and Maintenance; Additional Inspect capability in system programming.; SPM
  • Page 63 – Intended Audience; Feature Reference; ‘‘Related Documents
  • Page 64 – Terms and Conventions Used; Old Term
  • Page 65 – Typographical Conventions; Convention; Ext
  • Page 66 – Product Safety Advisories; CAUTION; WARNING; Security; Appendix A; SECURITY ALERT
  • Page 67 – Related Documents; Title; Consists of paper versions of the; Telephone User Support:
  • Page 68 – How to Comment on This Guide; System Operator Support:
  • Page 69 – Overview; Chapter 3
  • Page 70 – Introduction to System Programming; Planning Forms; Each planning form is either required or optional:; for possible feature interactions.
  • Page 71 – Types of Programming; Chapter 4; Can no longer be ordered.
  • Page 72 – System Programming Console; An MLX-20L telephone with a DSS is shown in
  • Page 73 – Console Components; MLX-20L Console Components; ‘‘Console Buttons’’ on page 1-6
  • Page 74 – Console Buttons; Component; MLX-20L Console Components — Continued
  • Page 75 – Display Buttons and Main Menu; Fixed Display Buttons
  • Page 76 – screen selections. For example, to save an entry, you select; Appendix E; Console Overlay; , and toggle the green or red LED associated with each line
  • Page 77 – Selecting a Block of Lines/Trunks; Console and DSS Lights; for more information.; Console Lights; ” provides a table; DSS Lights; Toll
  • Page 78 – Procedure Organization; Procedure Contents
  • Page 79 – ‘‘Using the Programming Procedures’’ on page 1-14; Programming Screens; Menu selection screens. To select options from a menu.; Sys; Information Screen
  • Page 80 – Menu Selection Screen
  • Page 81 – sspp; Verifying Data Entry; Inspect Example
  • Page 82 – Sample Inspect Screen; Using the Programming Procedures
  • Page 83 – Format; Console Display/Instructions; nn; Step Line; ‘‘Branching’’ on page 1-16; Console/Display Instructions Header; previous; PC; xx
  • Page 84 – ‘‘Additional Information and PC Headers’’; Additional Information and PC Headers
  • Page 85 – Enter
  • Page 86 – Procedure’’; within the branch procedure,; Single or Block Items; Entry
  • Page 87 – Return to Step 6 of the main procedure.; Saving Entries and Moving among Screens; shows the QCC Priority screen with a typical; xxx
  • Page 88 – Screen Keys; Appendix B; Complete a procedure.
  • Page 89 – Using Enter; Console/Display Instructions; Using Next; SP: “Entering an Extension”
  • Page 90 – System Programming Hierarchy
  • Page 93 – Option
  • Page 98 – Options
  • Page 105 – Continued
  • Page 107 – RestrctCopy
  • Page 111 – or Drop; Recall Timer; Dialed digits on rotary dial trunks
  • Page 115 – Emergency
  • Page 116 – PRI Info
  • Page 118 – Language; Extensions; SMDR language
  • Page 119 – Select
  • Page 120 – System Programming Menu; System Programming Menu Screens
  • Page 121 – describes the options.; System Programming Menu Options; Set system operating conditions.
  • Page 122 – Use the information in; Idle States; Exiting System Programming; Previous Menu
  • Page 123 – System Busy Screen; System Forced Idle; Line or Trunk Idle; only; nnnn
  • Page 124 – Extension Forced Idle
  • Page 125 – Forced Idle Reminder Tones
  • Page 127 – Programming with SPM; Backing up system programming information.
  • Page 128 – ROM and floppy disks.; Integrated Solution III System Manager’s Guide; System Requirements; At least 640 kbytes of RAM
  • Page 130 – Installing the SPM Software; ‘‘DOS Installation with Windows 95’’ on page 2-6; DOS Installation; The installation program automatically performs the following:
  • Page 132 – ‘‘Initializing the SPM; DOS Installation with Windows 95
  • Page 133 – Installation; either
  • Page 134 – Press any key to begin the installation.
  • Page 135 – Installation of SPM for DOS on your Windows 95 hard; Configuring a PIF file for DOS SPM
  • Page 136 – Initializing the SPM Software
  • Page 139 – ‘‘Connecting the PC’’ on page 2-13; Connecting the PC; Direct Local Connection
  • Page 141 – Direct Local Connection, PC More Than 50 Feet Away; Local Modem Connection; The internal modem operates at speeds of 1,200 and 2,400 bps.
  • Page 142 – Remote; ‘‘Accessing SPM’’ on page; Remote Modem Connection
  • Page 143 – Accessing SPM; See ‘‘Connecting the PC’’ on page 2-13
  • Page 144 – ‘‘SPM Screens’’ on page 2-22
  • Page 145 – Local or Remote Modem Connection; ‘‘Language’’ on page 2-42; Modem Connections; ATDT
  • Page 147 – Using SPM
  • Page 148 – Password; SPM Screens; illustrates the SPM display screen.
  • Page 149 – SPM Display
  • Page 150 – Function of PC Keys in SPM
  • Page 151 – exit; PC Key
  • Page 152 – SPM Main Menu Options; To program the system
  • Page 153 – SPM Help; Backup
  • Page 154 – type; Considerations; Backup Header: Release Number
  • Page 156 – MAKE
  • Page 157 – Boards
  • Page 158 – Board Types
  • Page 159 – Follow the steps below to assign modules:; Board
  • Page 160 – module
  • Page 161 – Browse
  • Page 162 – Convert; ‘‘Upgrading the System’’ on page 2-58
  • Page 164 – and press
  • Page 165 – CONVERT
  • Page 168 – The option is a lowercase letter “l” and not the number “1”.; Console Window Language
  • Page 169 – At the SPM Main Menu, press; ‘‘Related
  • Page 170 – illustrates
  • Page 171 – unexpectedly terminated.
  • Page 172 – Type your login name, and press
  • Page 173 – not; Not
  • Page 174 – The password does not appear on the screen as you type it.; Type the new password again. Do; press; Print Options; The
  • Page 175 – Print; SMDR Port Output; ‘‘Printing System Reports’’ on page 3-625; PC Port Output; ‘‘Printing Reports’’ on page 2-56; Restore
  • Page 176 – The system will be forced idle during a restore procedure.
  • Page 178 – ‘‘Convert’’ on page 2-36
  • Page 179 – Basic Programming Information
  • Page 181 – Forced Idle Reminder Tone
  • Page 182 – Accessing System Programming; Printing Reports; ‘‘Print Options’’ on page 2-48
  • Page 183 – View the print status screen.; Print Hard Copy; To print a hardcopy of the report, use the arrow keys to highlight; Print to Hard Disk; To save to the filename of your choice, type [filename] and press
  • Page 184 – Print to Floppy Disk; Use the arrow keys to highlight; Upgrading the System; ‘‘Customer Support Information’’ on page A-1
  • Page 185 – Before You Begin; Welcome
  • Page 186 – Upgrade Procedure; See ‘‘Backup’’ on page 2-27
  • Page 187 – See ‘‘Restore’’ on page 2-49; for all releases
  • Page 188 – Programming Needed after Upgrade to Release 1.1
  • Page 189 – Programming Needed after Upgrade to Release 2.0 or 2.1
  • Page 191 – Programming Needed after Upgrade to Release 4.0
  • Page 192 – Programming Needed after Upgrade to Release 4.1
  • Page 193 – Feature; Programming Needed after Upgrade to Release 4.1 — Continued
  • Page 194 – Programming Needed after Upgrade to Release 4.2; SMDR Talk Time
  • Page 195 – Feature Sequence; PRI Dial Plan Routing
  • Page 196 – Programming Needed after Upgrade to Release 5.0
  • Page 198 – Programming Needed after Upgrade to Release 6.0 — Continued
  • Page 199 – Programming Needed after Upgrade to Release 6.1
  • Page 200 – Surrogate Mode Programming; Optional Programming after Upgrade to Release 7.0
  • Page 204 – Basic System Operating Conditions; System Restart; Programmable by
  • Page 205 – Valid Entries; PC Procedure; Procedure: System Restart
  • Page 206 – System Programming Position Assignment
  • Page 207 – Inspect; Drop; Select the
  • Page 208 – System Language; See ‘‘SMDR; Summary: System Language
  • Page 209 – Procedure: System Language; Go to the second screen of the
  • Page 210 – ‘‘Extension; Board Renumbering; Yes
  • Page 211 – Summary: Board Renumbering
  • Page 212 – Mode of Operation
  • Page 213 – Summary: Mode of Operation; Procedure: Mode of Operation
  • Page 214 – Automatic Maintenance Busy
  • Page 215 – Summary: Automatic Maintenance Busy
  • Page 216 – and your system
  • Page 217 – Set System Date; Communications Systems, SMDR reports; Summary: Set System Date; System Manager
  • Page 218 – Procedure: Set System Date
  • Page 219 – Set System Time
  • Page 220 – Procedure: Set System Time
  • Page 221 – System Renumbering
  • Page 222 – Refer to the; Network Reference; for information on private networking and; from or to are not sequential; show the factory settings in the gray; Pools
  • Page 224 – Select System Numbering Plan
  • Page 225 – Summary: Select System Numbering Plan; Procedure: Select System Numbering Plan
  • Page 226 – ‘‘Single Renumbering
  • Page 227 – Single Renumbering; Summary: Single Renumbering
  • Page 228 – Procedure: Single Renumbering
  • Page 229 – xxxx
  • Page 230 – Block Renumbering; Summary: Block Renumbering
  • Page 231 – Procedure: Block Renumbering
  • Page 233 – Non-Local Dial Plan Extension Ranges; This topic describes the following procedures:; for
  • Page 234 – ‘‘Uniform Dial Plan Routing’’ on page 3-579; Specifying New Extension Ranges
  • Page 235 – ‘‘Uniform Dial Plan; Summary: Specifying New Extension Ranges
  • Page 236 – Procedure: Specifying New Extension Ranges
  • Page 237 – does not save information until Step 10 of this procedure.
  • Page 238 – Deleting Extension Ranges
  • Page 239 – Procedure: Deleting Extension Ranges
  • Page 240 – Return to the System Programming menu.; Direct Station Selector (DSS) Page Buttons; on the PC, when you have finished this
  • Page 244 – System Operator Positions; Maximum Number of Operator Positions; QCC
  • Page 245 – Primary Operator Positions
  • Page 246 – Summary: QCC Operator Positions
  • Page 247 – Queued
  • Page 248 – DLC Operator Positions
  • Page 251 – Lines and Trunks; ‘‘DS1 Facilities
  • Page 252 – Type of Trunk; LinesTrunks
  • Page 253 – Procedure: Type of Trunk; Lines
  • Page 257 – Single-Line Procedure
  • Page 258 – Rotary Trunk Digit Transfer
  • Page 259 – Procedure: Rotary Trunk Digit Transfer; Delay
  • Page 260 – Ringing Frequency
  • Page 261 – Procedure: Ringing Frequency; Dial or type
  • Page 262 – Second Dial Tone Timer; Summary: Second Dial Tone Timer
  • Page 263 – Type second dial tone; Procedure: Second Dial Tone Timer
  • Page 265 – Disconnect Signaling Reliability; Reliable. Signal sent within a short time.; ‘‘Hold Disconnect Interval’’; ‘‘Hold Disconnect Interval’’ on
  • Page 266 – Summary: Disconnect Signaling Reliability
  • Page 267 – Toll Type
  • Page 270 – Block Procedure
  • Page 271 – Hold Disconnect Interval; See ‘‘Disconnect Signaling Reliability’’ on page; Summary: Hold Disconnect Interval
  • Page 272 – Procedure: Hold Disconnect Interval
  • Page 274 – Principal User for Personal Line
  • Page 275 – Summary: Principal User for Personal Line
  • Page 276 – Principal
  • Page 277 – QCC Queue Priority Level
  • Page 278 – Console Procedure; Procedure: QCC Queue Priority Level
  • Page 281 – QCC Operator to Receive Calls; ‘‘Remote Access Features’’ on page 3-517; Summary: QCC Operator to Receive Calls
  • Page 282 – Procedure: QCC Operator to Receive Calls
  • Page 285 – Loop-Start Identification Delay
  • Page 286 – Procedure: Loop-Start Identification Delay
  • Page 287 – Go to the second screen of the Lines and Trunks menu.
  • Page 289 – Clock Synchronization; for more information about the appropriate setting. If
  • Page 290 – Summary: Clock Synchronization
  • Page 291 – Procedure: Clock Synchronization
  • Page 295 – Trunks to Pools Assignment
  • Page 296 – and
  • Page 297 – Summary: Trunks to Pools Assignment
  • Page 298 – Procedure: Trunks to Pools Assignment
  • Page 300 – Assign the appropriate lines/trunks to the pool.; Copy Options for Lines/Trunks
  • Page 302 – Procedure: Copy Options for Lines and Trunks
  • Page 303 – Single-Trunk Procedure
  • Page 305 – Uniform Dial Plan Facilities; Switch Identifiers
  • Page 307 – Summary: Switch Identifiers
  • Page 308 – Procedure: Switch Identifiers
  • Page 311 – DS1 Facilities; Type of DS1 Facility
  • Page 313 – ‘‘PRI Facilities’’ on page 3-184; Summary: Type of DS1 Facility
  • Page 316 – Procedure: Type of DS1 Facility
  • Page 318 – ‘‘Frame Format’’
  • Page 321 – All Tie-Trunk Procedure
  • Page 322 – Direction Procedure; Dial Mode Procedure.
  • Page 323 – Trunk Seizure Type Procedure
  • Page 324 – Answer Supervision Timing Procedure
  • Page 325 – Disconnect Timing Procedure
  • Page 326 – All S56 Data Procedure
  • Page 329 – Dial Mode Procedure
  • Page 330 – Procedure: Switched 56 Data Dial Plan Routing
  • Page 332 – Expected Digits Procedure; Add Digits Procedure
  • Page 333 – Delete Digits Procedure; Frame Format
  • Page 334 – Procedure: Frame Format
  • Page 335 – ‘‘Zero Code Suppression; Zero Code Suppression
  • Page 336 – Summary: Zero Code Suppression
  • Page 338 – Signaling Mode
  • Page 340 – Line Compensation
  • Page 341 – Procedure: Line Compensation
  • Page 342 – Channel Service Unit
  • Page 343 – Summary: Channel Service Unit
  • Page 345 – Tie Trunks; Direction
  • Page 348 – Tie Trunk Seizure Type
  • Page 349 – Procedure: Tie Trunk Seizure Type
  • Page 351 – ‘‘Uniform
  • Page 353 – Dial Mode
  • Page 355 – TIE; Inmode
  • Page 357 – Tie Trunk Dial Tone
  • Page 358 – Procedure: Tie Trunk Dial Tone
  • Page 360 – Tie Trunk Answer Supervision Time
  • Page 361 – Procedure: Tie Trunk Answer Supervision Time
  • Page 363 – Disconnect Time
  • Page 366 – DID Trunks; Block Assignment
  • Page 367 – Procedure: Block Assignment
  • Page 370 – DID Trunk Type
  • Page 371 – Procedure: DID Trunk Type
  • Page 372 – Immed
  • Page 373 – Disconnect; Procedure: Disconnect Time
  • Page 374 – nnn
  • Page 375 – Expected Digits; Summary: Expected Digits
  • Page 376 – Procedure: Expected Digits
  • Page 377 – Delete Digits
  • Page 378 – Procedure: Delete Digits
  • Page 380 – Add Digits
  • Page 381 – Add
  • Page 384 – Invalid Destination; ‘‘QCC Operator to Receive Call Types’’ on page 3-385; Summary: Invalid Destination
  • Page 385 – Procedure: Invalid Destination
  • Page 386 – PRI Facilities
  • Page 387 – ‘‘DS1 Facilities’’ on; Switch Type
  • Page 388 – ‘‘Incoming Routing’’ on page 3-207; Not required; Planning Form
  • Page 389 – Procedure: Switch Type
  • Page 390 – ss; Telephone Number
  • Page 391 – Summary: Telephone Number
  • Page 392 – Telephone
  • Page 396 – Channels
  • Page 399 – Network Service; Miscellaneous Procedure
  • Page 400 – Summary: Network Service
  • Page 401 – Network
  • Page 403 – ESS Local Procedure; MCI Toll Procedure; INWATS
  • Page 404 – Other; CallByCall
  • Page 405 – DMS-100 Local Procedure
  • Page 406 – Copy Telephone Number to Send; ‘‘Switch Type’’; Summary: Copy Telephone Number to Send
  • Page 407 – Procedure: Copy Telephone Number to Send
  • Page 409 – Incoming Routing; ‘‘Switch Type’’ on; Summary: Incoming Routing
  • Page 410 – Procedure: Incoming Routing
  • Page 412 – Telephone Number to Send
  • Page 413 – Procedure: Telephone Number to Send
  • Page 414 – Base Number with Extension Procedure
  • Page 415 – Line Telephone Number Procedure
  • Page 416 – Test Telephone Number
  • Page 417 – Test
  • Page 418 – Timers and Counters
  • Page 419 – Summary: Timers and Counters
  • Page 420 – Procedure: Timers and Counters
  • Page 423 – Terminal Equipment Identifier
  • Page 425 – Dial Plan Routing
  • Page 426 – Summary: Dial Plan Routing
  • Page 428 – To specify Total Digits:; Procedure: Dial Plan Routing
  • Page 431 – Local Procedure
  • Page 433 – nnnnn
  • Page 435 – Patterns Procedure
  • Page 436 – Total Digits Procedure
  • Page 439 – Outgoing Tables
  • Page 440 – Summary: Network Selection Tables
  • Page 441 – Procedure: Network Selection Tables
  • Page 443 – Special Services Tables
  • Page 444 – Procedure: Special Services Tables
  • Page 447 – Pattern Procedure
  • Page 448 – Operator Procedure; Local
  • Page 449 – Type Of Number Procedure; National
  • Page 450 – Next
  • Page 453 – To specify Network Service:
  • Page 454 – Outgoing; Patterns
  • Page 456 – Voice/Data Procedure; Voice; Data
  • Page 457 – Network Service Procedure
  • Page 458 – OUTWATS
  • Page 463 – BRI Facilities; Timers
  • Page 466 – T203 Timer. Maximum time that the link layer can remain inactive.
  • Page 470 – Assign Trunks or Pools to Extensions; ‘‘Assign Intercom or
  • Page 471 – Lines/trunks used for maintenance alarms
  • Page 472 – Summary: Assign Trunks or Pools to Extensions; All, but note differences in factory settings.; Idle Condition; Extension idle
  • Page 473 – Procedure: Assign Trunks or Pools to Extensions
  • Page 476 – Assign or remove the line/trunk to or from the line button.; Copy Line/Trunk Assignments; Station
  • Page 478 – Procedure: Copy Line and Trunk Assignments
  • Page 479 – Single Extension Procedure
  • Page 481 – Assign Intercom or System Access Buttons; See ‘‘Voice Announce’’ on page 3-403
  • Page 482 – All, but note differences in factory settings
  • Page 483 – Factory Setting
  • Page 484 – Copy Option
  • Page 485 – Program Extensions Procedure
  • Page 486 – Programming Codes for Assigning Buttons
  • Page 488 – Copy Extension Procedure
  • Page 494 – Rotary Signaling on Tip/Ring Ports
  • Page 495 – Procedure: Rotary Signaling on Tip/Ring Ports
  • Page 496 – not both simultaneously
  • Page 499 – Auxiliary Equipment; Identify the extension jacks used for fax and CTI link.
  • Page 501 – Auxiliary
  • Page 502 – Loudspeaker Paging
  • Page 503 – Procedure: Loudspeaker Paging
  • Page 504 – Fax Machines
  • Page 505 – Procedure: Fax Machines
  • Page 508 – Maintenance Alarms
  • Page 509 – Procedure: Maintenance Alarms
  • Page 510 – ‘‘Optional Group Features’’ on
  • Page 512 – Transfer
  • Page 514 – Macintosh; Programming a CTI Link; Before programming a CTI link, refer to the; and the documentation provided with the telephony platform.
  • Page 517 – ‘‘CTI Link Programming Errors’’
  • Page 518 – CTI Link Programming Errors
  • Page 519 – Extension Selected Is System Programming Port
  • Page 520 – Port Reserved for Operator Positions
  • Page 521 – Optional Extension Features; Extension Language
  • Page 522 – Procedure: Extension Language
  • Page 523 – For a single extension, select
  • Page 524 – Single-Extension Procedure
  • Page 529 – Calling Restrictions; ‘‘Security; Summary: Calling Restrictions
  • Page 530 – Procedure: Calling Restrictions
  • Page 531 – Copy Calling Restrictions
  • Page 532 – Summary: Copy Calling Restrictions
  • Page 533 – Procedure: Copy Calling Restrictions
  • Page 536 – ARS Restriction Level for Extensions
  • Page 539 – Forced Account Code Entry
  • Page 540 – Procedure: Forced Account Code Entry
  • Page 541 – Microphone Operation
  • Page 542 – Procedure: Microphone Operation
  • Page 543 – Microphone; Authorization Codes
  • Page 544 – Summary: Authorization Codes
  • Page 545 – Procedure: Authorization Codes
  • Page 546 – Remote Call Forwarding
  • Page 547 – See ‘‘Principal User for Personal; See; Summary: Remote Call Forwarding
  • Page 548 – Toggle letter; Procedure: Remote Call Forwarding
  • Page 549 – Delayed Call Forwarding
  • Page 550 – Summary: Delayed Call Forwarding
  • Page 554 – Primary Cover Ring Delay
  • Page 555 – Summary: Primary Cover Ring Delay
  • Page 556 – Cover
  • Page 557 – Secondary Cover Ring Delay
  • Page 558 – Procedure: Secondary Cover Ring Delay
  • Page 560 – Group Coverage Ring Delay
  • Page 561 – Procedure: Group Coverage Ring Delay
  • Page 563 – HotLine
  • Page 565 – Display Preference; Summary: Display Preference
  • Page 567 – Service Observing
  • Page 568 – Procedure: Display Preference
  • Page 569 – Service; Observer
  • Page 570 – Assign a Service Observer Procedure
  • Page 571 – Enable/Disable Warning Tone Procedure
  • Page 572 – Assign Members to Service Observing Groups
  • Page 573 – Optional Operator Features; Operator Hold Timer
  • Page 574 – Procedure: Operator Hold Timer
  • Page 575 – DLC Operator Automatic Hold
  • Page 576 – QCC Optional Features
  • Page 577 – Hold Return
  • Page 578 – Procedure: Hold Return
  • Page 579 – Automatic Hold or Release
  • Page 580 – Procedure: Automatic Hold or Release
  • Page 581 – Queue over Threshold
  • Page 582 – Procedure: Queue over Threshold
  • Page 583 – Elevate Priority
  • Page 584 – Procedure: Elevate Priority
  • Page 587 – QCC Operator to Receive Call Types
  • Page 588 – Group Coverage calls; Summary: QCC Operator to Receive Call Types; a, Optional Operator Features
  • Page 589 – Procedure: QCC Operator to Receive Call Types
  • Page 590 – Group Coverage Procedure
  • Page 592 – Call Type Procedure
  • Page 593 – Call Type Queue Priority Level; See ‘‘QCC Queue Priority Level’’; Summary: Call Type Queue Priority Level
  • Page 594 – Procedure: Call Type Queue Priority Level; If you select
  • Page 596 – Message Center Operation
  • Page 597 – Procedure: Message Center Operation
  • Page 600 – Extended; Return Ring; Automatic
  • Page 601 – Procedure: Return Ring
  • Page 602 – Return; Position Busy Backup
  • Page 603 – Summary: Position Busy Backup
  • Page 604 – Go to the second screen.
  • Page 605 – Voice Announce
  • Page 606 – Procedure: Voice Announce
  • Page 607 – Enabled; Optional Group Features; Pickup Groups
  • Page 608 – Summary: Pickup Groups
  • Page 610 – Group Paging
  • Page 611 – Procedure: Group Paging; ‘‘System Renumbering’’ on page 3-19
  • Page 612 – Group Coverage Member Assignments
  • Page 615 – Group Coverage Delay Interval
  • Page 616 – Summary: Group Coverage Delay Interval
  • Page 617 – Coverage; Group Calling Member Assignments
  • Page 618 – See ‘‘Extension Status’’; Summary: Group Calling Member Assignments
  • Page 619 – Procedure: Group Calling Member Assignments
  • Page 621 – Group Calling Line/Trunk or Pool Assignments
  • Page 625 – Procedure: Priority Call Queuing
  • Page 627 – Optional Group Calling Features; Hunt Type
  • Page 630 – Group Calling Delay Announcements
  • Page 631 – Summary: Group Calling Delay Announcement
  • Page 633 – Group Calling Announcement Interval; XXXXXXX; SP: “Enter an extension”
  • Page 636 – Group Calling Repeat Announcement
  • Page 637 – Procedure: Group Calling Repeat Announcement
  • Page 638 – Repeat
  • Page 639 – Group Coverage Receiver
  • Page 641 – Group Calling Overflow and Thresholds
  • Page 647 – Group Calling Message-Waiting Indicator
  • Page 650 – Group Calling Calls-In-Queue Alarm Thresholds
  • Page 656 – Group Type
  • Page 658 – Procedure: Group Type
  • Page 660 – Queue Control
  • Page 661 – Summary: Queue Control
  • Page 662 – Procedure: Queue Control
  • Page 664 – System Features
  • Page 665 – Transfer Return Time
  • Page 667 – One-Touch Hold is the factory setting in Behind Switch mode only.
  • Page 670 – Transfer Audible
  • Page 671 – Procedure: Transfer Audible
  • Page 672 – Type of Transfer
  • Page 673 – Procedure: Type of Transfer
  • Page 676 – Call Park Return Time; Procedure: Call Park Return Time
  • Page 678 – Delay Ring Interval; Procedure: Delay Ring Interval
  • Page 680 – Automatic Callback Interval; Procedure: Automatic Callback Interval
  • Page 682 – Extension Status
  • Page 683 – SMDR Language; ‘‘System Language’’ on page 3-6; Summary: SMDR Language; Hotel
  • Page 684 – Procedure: SMDR Language; See ‘‘System Language’’ on page 3-6
  • Page 685 – SMDR Call Report Format; English
  • Page 686 – Procedure: SMDR Call Report Format
  • Page 687 – SMDR Call Length; Summary: SMDR Call Length; Basic; ISDN
  • Page 688 – Procedure: SMDR Call Length; inserts a page break in
  • Page 689 – SMDR Calls Recorded on Call Report; ‘‘SMDR UDP Calls Recorded on Call Report’’ on page 3-493; Summary: SMDR Calls Recorded on Call Report
  • Page 690 – Procedure: SMDR Calls Recorded on Call Report
  • Page 691 – SMDR Account Code Format
  • Page 692 – Procedure: SMDR Account Code Format
  • Page 694 – Procedure: SMDR Talk Time; Enable
  • Page 695 – SMDR UDP Calls Recorded on Call Report; ‘‘SMDR Calls Recorded on Call Report’’ on page 3-487
  • Page 696 – New; Log
  • Page 697 – Inside Dial Tone
  • Page 698 – Procedure: Inside Dial Tone; Inside
  • Page 699 – Reminder Service Cancel
  • Page 700 – Procedure: Reminder Service Cancel
  • Page 701 – See ‘‘Invalid
  • Page 702 – To select extension or calling group:
  • Page 703 – Extension Procedure
  • Page 704 – Group Calling Procedure; Host System Dial Codes for Behind Switch Mode
  • Page 706 – xxxxxx
  • Page 707 – Summary: Recall Timer; Procedure: Recall Timer
  • Page 708 – Interdigit Timers
  • Page 709 – Allowed Lists; Tables
  • Page 710 – Procedure: Allowed Lists
  • Page 711 – nnnnnn; Assign Allowed Lists to Extensions
  • Page 712 – Procedure: Assign Allowed Lists to Extensions
  • Page 713 – Disallowed Lists; If no DSS is attached:
  • Page 714 – Summary: Disallowed Lists
  • Page 715 – Procedure: Disallowed Lists
  • Page 716 – Assign Disallowed Lists to Extensions
  • Page 717 – Procedure: Assign Disallowed Lists to Extensions
  • Page 719 – Remote Access Features
  • Page 720 – Use a nonpublished remote access number.
  • Page 721 – remote; system, use the procedures outlined in the section,; Remote Users Calling out on Local Lines; local; trunks connected to your MERLIN LEGEND
  • Page 722 – See ‘‘Remote Access without; Remote Access Trunk Assignment; ‘‘QCC Operator to Receive Calls’’ on page 3-79
  • Page 723 – Summary: Remote Access Trunk Assignment
  • Page 725 – Remote Access Automatic Callback
  • Page 726 – Procedure: Remote Access Automatic Callback
  • Page 727 – Remote Access without Barrier Codes; ‘‘Remote Access with Barrier Codes’’ on page 3-537
  • Page 728 – Summary: Remote Access without Barrier Codes
  • Page 729 – Procedure: Remote Access without Barrier Codes
  • Page 731 – Restriction Procedure; ARS Restriction Procedure
  • Page 732 – Allowed or Disallowed Lists Procedure; Remote Access Barrier Codes
  • Page 733 – ‘‘Remote Access without Barrier Codes’’ on page 3-525; Summary: Remote Access Barrier Codes
  • Page 734 – Procedure: Remote Access Barrier Codes
  • Page 736 – Establish or Remove Barrier Code
  • Page 737 – Change Barrier Code Length Procedure
  • Page 738 – Change Barrier Code Procedure
  • Page 739 – Remote Access with Barrier Codes; See ‘‘Remote; Summary: Remote Access with Barrier Codes
  • Page 740 – Procedure: Remote Access with Barrier Codes
  • Page 741 – Change Current Calling Restrictions Procedure
  • Page 742 – Change ARS Restriction Procedure
  • Page 743 – Change Allowed/Disallowed Lists Procedure
  • Page 744 – Automatic Route Selection
  • Page 745 – See ‘‘Trunks to Pools
  • Page 748 – ARS Tables
  • Page 750 – Procedure: ARS Tables
  • Page 752 – Start and Stop Times for Subpatterns
  • Page 753 – Procedure: Start and Stop Times for Subpatterns
  • Page 754 – Subpattern
  • Page 756 – Pool Routing; ‘‘Dial 0 Table’’ on; Summary: Pool Routing
  • Page 757 – Procedure: Pool Routing
  • Page 758 – Subpattern A Procedure
  • Page 759 – Subpattern B Procedure
  • Page 760 – Facility Restriction Level
  • Page 761 – Procedure: Facility Restriction Level
  • Page 764 – Digit Absorption
  • Page 765 – Procedure: Digit Absorption
  • Page 768 – Other Digits
  • Page 769 – Procedure: Other Digits
  • Page 770 – N11 Special Numbers Tables
  • Page 771 – Summary: N11 Special Numbers Tables
  • Page 772 – Procedure: N11 Special Numbers Tables
  • Page 773 – Change FRL Procedure
  • Page 774 – Other Digits Procedure; Dial 0 Table
  • Page 775 – Procedure: Dial 0 Table
  • Page 777 – ARS Pool Procedure; ARS FRL Procedure
  • Page 778 – ARS Digits Procedure; Voice and/or Data Routing; ‘‘PRI Facilities’’ on page
  • Page 781 – Uniform Dial Plan Routing; ‘‘Non-Local Dial Plan Extension Ranges’’ on page 3-31
  • Page 782 – UDP Pool Routing; ‘‘Trunks to Pools Assignment’’ on page 3-93; Summary: UDP Pool Routing
  • Page 783 – Procedure: UDP Pool Routing
  • Page 784 – UDP Facility Restriction Level
  • Page 785 – ‘‘ARS Restriction Level for Extensions’’; for additional information.; Summary: UDP Route Facility Restriction Level
  • Page 786 – Procedure: UDP Route Facility Restriction Level
  • Page 788 – UDP Digit Absorption
  • Page 789 – Procedure: UDP Digit Absorption
  • Page 791 – Return to the System Programming menu.; UDP Other Digits; ‘‘Non-Local Dial Plan Extension Ranges’’ on page; Summary: UDP Other Digits
  • Page 792 – Procedure: UDP Other Digits
  • Page 794 – UDP Voice and/or Data Routing; ‘‘PRI
  • Page 797 – Night Service; Night Service Group Assignment
  • Page 798 – Procedure: Night Service Group Assignment
  • Page 800 – Extensions Procedure
  • Page 801 – Calling Group Procedure.; Night Service with Outward Restriction
  • Page 803 – NightService
  • Page 805 – Exclusion
  • Page 806 – Night Service with Time Set
  • Page 807 – Procedure: Night Service with Time Set
  • Page 808 – Add or Change Start Time Procedure
  • Page 809 – Activate/Deactivate Night Service Procedure; Night Service with Coverage Control; On
  • Page 810 – Procedure: Night Service with Coverage Control
  • Page 811 – Labeling; Extension Directory; ‘‘Display Preference’’ on page 3-363
  • Page 812 – Summary: Extension Directory
  • Page 813 – AAAAAAA
  • Page 814 – Lines or Trunks
  • Page 815 – Procedure: Lines or Trunks
  • Page 816 – Posted Message
  • Page 817 – Summary: Posted Messages
  • Page 818 – Posted
  • Page 819 – Group Calling
  • Page 820 – Procedure: Group Calling; Go to the second screen of the System Programming menu.
  • Page 821 – System Speed Dial Directory
  • Page 822 – Summary: System Speed Dial Directory
  • Page 825 – Print Reports; Report Language
  • Page 826 – Summary: Report Language
  • Page 827 – Printing System Reports; Appendix F
  • Page 830 – Chapter 2; Summary: Printing System Reports
  • Page 831 – Procedure: Printing System Reports
  • Page 832 – Trunk Information Procedure; All
  • Page 833 – Extension Information Procedure; Data Features; ‘‘Ringing Options’’ on; ‘‘Copy Line/Trunk Assignments’’ on page 3-274
  • Page 834 – ‘‘Ringing Options’’ on page 4-37; Procedure
  • Page 835 – Console Display Instructions
  • Page 836 – B Data
  • Page 839 – Memory Card; Card Types; Maintenance and Troubleshooting
  • Page 840 – shows a sample Translation card.; PCMCIA Memory Card; Do not drop, bend or crush; MEMO
  • Page 841 – Inserting the Card; for the proper way to insert the memory; Inserting the Memory Card
  • Page 842 – Memory Card Formatting
  • Page 843 – Format Warning; Memory Card Formatting Messages
  • Page 844 – The Inspect feature (Inspct or
  • Page 845 – ‘‘Restore’’ on page; ‘‘Inserting the Memory
  • Page 848 – Automatic Backup; nnnnnnnnnnn
  • Page 849 – ‘‘Backup Messages’’ on page 3-651; Summary: Automatic Backup
  • Page 850 – Procedure: Automatic Backup
  • Page 851 – Daily Backup Procedure
  • Page 852 – Weekly Backup Procedure
  • Page 853 – Backup Messages
  • Page 854 – Card Removed While Backup Is in Progress
  • Page 855 – Card Failure; System RAM is corrupt.
  • Page 856 – ‘‘Restore Messages’’ on page 3-657
  • Page 857 – bbbbbbbbb
  • Page 859 – Restore Messages
  • Page 860 – Wrong System Programming Port; ‘‘System Programming Position Assignment’’ on; Release Mismatch; = filename selected
  • Page 861 – Card Failure after Confirmation; ‘‘Card Types’’ on page 3-637; Board Mismatch
  • Page 862 – Repeat the restore procedure with another file.
  • Page 863 – Accessing centralized telephone programming
  • Page 864 – Introduction; Headset Hang Up
  • Page 866 – See ‘‘Using the List Feature Menu’’; Program Extension
  • Page 867 – Program
  • Page 868 – Page; Programming Codes; ListFeature
  • Page 869 – Telephone Programming Codes — Continued
  • Page 873 – Using the List Feature Menu
  • Page 874 – The Find Feature screen is shown below.; Copy Extension; Features That Can Be Copied; can be copied for DLC operator extensions are listed in
  • Page 879 – Feature Quick Reference; Account Code Entry; Telephones; AccountCode
  • Page 880 – Alarm; Authorization Code; Auth; Auto Answer All; AutoAns
  • Page 881 – Auto Answer Intercom
  • Page 882 – Summary: Automatic Line Selection; See ‘‘Disconnect
  • Page 883 – Summary: Automatic Callback
  • Page 884 – Call Waiting
  • Page 885 – Conference
  • Page 886 – Summary: Coverage VMS Off
  • Page 887 – Direct; Do Not Disturb; DoNotDisturb
  • Page 889 – Feature Button
  • Page 890 – Calling Group Supervisor; Off; Summary: Calling Group Members
  • Page 891 – Headset
  • Page 892 – Summary: Headset Status; Hdset; Last Number Dial; LastNumDial; Messaging; Leave
  • Page 893 – Summary: Leave Message–Message LED Off; Summary: Receiving Messages–Delete; Messages
  • Page 894 – Summary: Receiving Messages–Next
  • Page 895 – Notify; Park
  • Page 896 – Park Zone Auto Dial; Personal Speed Dial; Pickup
  • Page 897 – Privacy
  • Page 898 – Reminder Service; Reminder; Ringing/Idle Line Preference; Line
  • Page 899 – Ringing Options; Use this procedure to individualize the telephone ring.; Summary: Ring Timing Options
  • Page 900 – Summary: Abbreviated Ringing Options
  • Page 901 – DLC operator only
  • Page 902 – System Access/Intercom Buttons
  • Page 903 – Summary: Assign Shared System Access Buttons; ShareSysAcc; Summary: Change Type of System Access Button; System Speed Dial
  • Page 904 – Assign a button to access the host system Transfer feature.
  • Page 905 – Support Telephone Number
  • Page 906 – — The telephone number or numbers you will be using with this
  • Page 909 – — A call is unanswered.
  • Page 912 – MERLIN LEGEND; Model 511A Control Unit
  • Page 913 – Use an unpublished Remote Access number.; all; authorized users and assigning one code to each person.
  • Page 914 – Deactivate all unassigned codes promptly.; Toll Fraud Prevention
  • Page 915 – Preventive Measures; Before connecting the caller to the
  • Page 916 – . The hacker then dials an access code (either; FRL 0 for restriction to internal dialing only.
  • Page 917 – If Outcalling is required by voice messaging system extensions:
  • Page 918 – Do not; use Automated Attendant prompts for Automatic Route Selection
  • Page 919 – LEGEND
  • Page 920 – Other Security Hints; Educating Users; Never accept collect telephone calls.
  • Page 921 – Educating Operators; social engineering; Detecting Toll Fraud
  • Page 922 – Establishing a Policy
  • Page 923 – Choosing Passwords; Words and commonly used names.; Physical Security; Keep telephone wiring closets and equipment rooms locked.; Limiting Outcalling
  • Page 924 – Acts of third parties and acts of God.
  • Page 925 – Limitation of Liability
  • Page 929 – LED Displays; red LED next to the 50 extension buttons.
  • Page 931 – Lines Trunks
  • Page 935 – General Feature Use Information; Press a dedicated feature button.; Fixed Features
  • Page 936 – Programmed Buttons
  • Page 937 – Feature Codes; Telephone and Operator Features
  • Page 939 – Telephone and Operator Features for MLX Telephones — Continued
  • Page 940 – Feature Btn
  • Page 956 – Sender buttons
  • Page 962 – Telephone Programming; Programming Methods
  • Page 963 – Programming Analog Multiline Telephones; Select the feature or setting.; The feature is programmed.; Slide the T/P switch to the center position.
  • Page 964 – Programming ETR and MLS Telephones; Press the Feature button, and then dial; Press the Feature button, and dial
  • Page 965 – Programming MLX-10 and MLX-5 Nondisplay Telephones
  • Page 966 – Programming MLX Telephones by Using the Display; The button is now blank
  • Page 967 – Programming MLX Telephones by Using the Display — Continued; Step
  • Page 968 – Programming TransTalk MDC 9000 and MDW Telephones
  • Page 969 – Button Diagrams
  • Page 973 – Analog Multiline Telephone (Key and Behind Switch Modes)
  • Page 983 – Sample Reports; lists the system reports and the pages in this
  • Page 984 – Sample Report Pages
  • Page 985 – System Reports
  • Page 986 – Menu Option; Operator Information; FACE; System Reports — Continued
  • Page 988 – BRI
  • Page 989 – System Information Report
  • Page 991 – Dial Plan Report; Dial Plan
  • Page 992 – Dial Plan Report—Continued
  • Page 994 – Label Information Report; Labels
  • Page 995 – Tie Trunk Information Report; Trunk Info and TIE
  • Page 996 – DID Trunk Information Report; Trunk Info and DID
  • Page 997 – GS/LS Trunk Information Report; Trunk Info and Loop/Ground
  • Page 998 – General Trunk Information Report; Trunk Info and General
  • Page 999 – Switch 56 Data Information Report; Trunk Info and S56 Data
  • Page 1000 – DS1 Information Report; T1 Info
  • Page 1001 – PRI Information Report; The B-Channels are printed in the order in which they are searched.
  • Page 1002 – PRI Information Report—Continued
  • Page 1004 – RmoteAccess
  • Page 1005 – Operator Information Report; Oper Info
  • Page 1007 – Allowed Lists Report; AllowList
  • Page 1008 – Access to Allowed Lists Report; AllowListTo
  • Page 1009 – Disallowed Lists Report; DisallowLst
  • Page 1010 – Access to Disallowed Lists Report; DisallowTo
  • Page 1011 – Automatic Route Selection Report; ARS
  • Page 1012 – Extension Directory Report; Ext Direct
  • Page 1013 – System Directory Report; Sys Direct
  • Page 1014 – Group Paging Report; Group Page
  • Page 1015 – Extension Information Report; Ext Info plus extension number
  • Page 1017 – Group Coverage Information Report; GrpCoverage
  • Page 1018 – Grp Calling
  • Page 1019 – Night Service Information Report; Night Servce
  • Page 1020 – Group Call Pickup Report; Call Pickup
  • Page 1021 – Error Log Report; Error Log
  • Page 1022 – Auth Code
  • Page 1023 – BRI Information Report; BRI Info
  • Page 1024 – Non-Local Dial Plan Report
  • Page 1025 – Service Observing Information Report
  • Page 1029 – Complex Lines
  • Page 1031 – Programming Special Characters; Single-Line Telephones; Special Characters for Analog Multiline Telephones
  • Page 1032 – Analog Multiline Telephones
  • Page 1033 – Special Characters for MLX-10 and MLX-5 Nondisplay Telephones
  • Page 1034 – MLX Display Telephones; Special Characters for MLX Display Telephones
  • Page 1035 – Glossary; Numerics; bit rate
  • Page 1036 – Modem Data Station
  • Page 1037 – AUDIX Voice Power
  • Page 1039 – Glare; . Standard protocol for accessing; Basic Telephone Modem Interface; Sequence of; bit; CAS; CAT
  • Page 1041 – Restricted Data Channel
  • Page 1042 – Modem Pool
  • Page 1046 – Tie Trunk
  • Page 1048 – FX
  • Page 1051 – Behind Switch Mode
  • Page 1053 – megabits per second
  • Page 1055 – OPT
  • Page 1057 – Private Network
  • Page 1058 – ROM
  • Page 1059 – CTI Link
  • Page 1061 – Tandem Switching
  • Page 1064 – WATS; on which the originating end transmits an off-hook
  • Page 1065 – lvi
  • Page 1071 – lii
  • Page 1075 – lxi
  • Page 1081 – Lucent Technologies; Lucent Technologies welcomes your feedback on this document.
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555-670-111
Comcode 108370271
Issue 1
April 1999

MERLIN LEGEND

®

Communications System
Release 7.0

System Programming

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Summary

Page 5 - Contents; New Features and Enhancements

MERLIN LEGEND Communications System Release 7.0System Programming 555-670-111 Issue 1 April 1999 Contents v Contents New Features and Enhancements xxiii ■ Release 7.0 Enhancements (April 1999) xxiii MLS and Enhanced Tip/Ring (ETR) TelephoneSupport xxiii Expanded Digital Endpoint Connectivity xxiv Vo...

Page 7 - About This Guide

MERLIN LEGEND Communications System Release 7.0System Programming 555-670-111 Issue 1 April 1999 Contents vii Installation, Upgrade Administration, and Maintenanceli User Features lii Additional Application Packages, Adjuncts, andAdapter Enhancements liii ■ Release 2.1 Enhancements (August 1994) liv...

Page 8 - Programming Basics

MERLIN LEGEND Communications System Release 7.0System Programming 555-670-111 Issue 1 April 1999 Contents viii Programming Basics 1-1 ■ Overview 1-1 ■ Introduction to System Programming 1-2 Planning Forms 1-2 Types of Programming 1-3 ■ System Programming Console 1-4 Console Components 1-5 Console Bu...

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