Page 3 - Table of Contents
1 Purp ose of This Guid e................................................................................... 2 Terminology .............................................................................................. 2Key Seq uenc es.....................................................................
Page 4 - Terminology; Key Sequences; Purpose of this Guide
2 This g uid e p rovid es instruc tions for installing, p rog ramming , and using the PARTNER ® Voic e Messaging PC Card with the PARTNER Ad vanc ed Communic ations System (ACS) Release 1.1 or later. This guide is intend ed for: ■ The tec hnic ian who installs the hard ware and p rog rams the initia...
Page 5 - Voice Messaging Service Overview
3 The PARTNER Voic e Messag ing PC Card is d esigned to work with the c ommunic ations system. The system c onfig uration c onsists of two voic e c hannels (p orts) and four mailb oxes, p rovid ing the following b asic voic e messag ing c ap abilities: ■ Hand les up to two c alls simultaneously and ...
Page 6 - Figure 1. PARTNER Voice Messaging Services
4 Fig ure 1 p rovid es an overview of the features assoc iated with eac h servic e. Figure 1. PARTNER Voice Messaging Services PARTNER Voice Messaging PC Card Prompts caller to leave a message or transfer to another extension when the party is busy. Call Answer Service Caller hears the called party’...
Page 7 - VMS Coverage; Communications System Features
5 Call Answer Servic e works with the following c ommunic ations system features: ■ VMS Coverag e ■ Do Not Disturb ■ Group Call Distrib ution ■ Line Coverag e Extension ■ Voic e Mailb ox Transfer Eac h of these features is explained b riefly b elow. For more information about these c ommunic ations ...
Page 9 - Voice Mail Service
7 Voic e Mail servic e allows subsc rib ers to manag e their own mailb oxes. With it, a sub sc rib er c an: ■ Listen to messag es. ■ Delete messag es. ■ Skip Messag es. ■ Rec ord a personal greeting . ■ Chang e the d efault p assword for the mailbox to ensure that messag es are kep t c onfidential. ...
Page 12 - System Security Guidelines; Security
10 The System Manag er is resp onsib le for the sec urity of the system. As the System Manag er, it is important that you fully understand and app rop riately ad minister this p rod uc t to reduc e your risk of inc urring c harg es that result from unauthorized use of the system. Und er the law, you...
Page 14 - Important Safety Instructions; Installation Instructions
12 The PARTNER Voic e Messag ing PC Card is used with PARTNER Advanc ed Communic ations System p roc essor mod ule Release 1.1 or later (availab le sep arately). The proc essor mod ule uses PC c ard s for bac kup or restore func tions, for software upg rad es, for Automatic System Answer/Direc t Ext...
Page 17 - Initial Settings; PARTNER Voice Messaging Programming
15 This sec tion p rovid es the following information: ■ Initial settings for the c ommunic ations system and PARTNER Voic e Messag ing when the PARTNER Voic e Messag ing PC Card is installed ■ General instruc tions for p rog ramming PARTNER Voic e Messag ing followed b y instruc tions for c hang in...
Page 18 - PARTNER ACS Initial Settings
16 PARTNER Voice Messaging Initial Settings The following are the initial setting s for PARTNER Voic e Messag ing : ■ Mailb ox 1—the g eneral mailb ox—is assig ned to extension 10. ■ Mailb ox 2 is assig ned to extension 11. ■ Mailb ox 3 is assig ned to extension 12. ■ Mailb ox 4 is assig ned to exte...
Page 19 - PARTNER Voice Messaging Planning Forms
17 You must p erform the following two p roc ed ures for every installation: ■ Assig n the PARTNER Voic e Messag ing PC Card ’s virtual extensions 78 and 79 to PARTNER ACS Hunt Group 7 (#505) used for voic e mail systems. ■ Assig n an extension as the d estination extension for Transfer Return (#306...
Page 20 - The Programming Main Menu
18 Using PARTNER Voice Messaging System Programming Mailb ox 0 is a sp ec ial mailb ox with no storag e c ap ac ity that is used to p rog ram PARTNER Voic e Messag ing . The System Manag er uses this mailb ox to: ■ Chang e the System Manag er’s p assword for mailb ox 0. ■ Reinitialize password s for...
Page 21 - Figure 2. Programming Menu; PARTNER Voice Messaging
19 Figure 2. Programming Menu PARTNER Voice Messaging Press i777 (if calling internally) or Press *Q ( *7 ) while listening to general mailbox greeting (if calling from an outside line) Enter 0 and password (factory setting = 1234) to select mailbox 0 Assign M a ilbox to Extension (Press 1 ) Record ...
Page 22 - Programming Guidelines
20 Accessing the Programming Main Menu To ac c ess the Prog ramming Main Menu: 1. Call PARTNER Voic e Messag ing . ■ If c alling internally, p ress i777 or the p rog rammed VMMsg s b utton. ■ If c alling from outsid e the system, p ress *Q ( *7 ) d uring the g eneral mailb ox g reeting . The system ...
Page 23 - Assigning a Mailbox to an Extension; Form 1: Mailbox Assignments for PARTNER Voice
21 Assigning a Mailbox to an Extension Before you b eg in, loc ate Form 1: Mailbox Assignments for PARTNER Voice Messag ing . Chec k to see whether mailb oxes have b een c hang ed from the fac tory d efaults. If mailb oxes are not numb ered d ifferently, skip to “ Rec ord ing the General Mailb ox Gr...
Page 24 - Recording the General Mailbox Greeting
22 Recording the General Mailbox Greeting To rec ord the g reeting mailb ox g reeting for PARTNER Voic e Messaging: 1. If nec essary, ac c ess the Prog ramming Main Menu. If you are alread y at the Programming Main Menu, skip to Step 2.A) Call PARTNER Voic e Messag ing : ■ If c alling internally, p ...
Page 25 - Changing the System Manager’s Password
23 Changing the System Manager’s Password This sec tion tells you how to c hang e the System Manager’s p assword (for mailb ox 0) that is req uired for c hanging PARTNER Voic e Messag ing settings. The fac tory setting for mailb ox 0 is 1234. To p revent unauthorized p rog ramming of the system, you...
Page 28 - PARTNER ACS Planning Forms; PARTNER ACS Programming
26 When the PARTNER ACS is installed, it uses fac tory settings that reflec t the most c ommon usag e of the eq uip ment. You c an c hang e these setting s as req uired to c ustomize them for the b usiness. You c an p rog ram the c ommunic ations system from extension 10 or extension 11. You may fin...
Page 29 - Using PARTNER ACS System Programming
27 ■ Form B1: System Extensions. Contains b asic information about each extension. This inc lud es the typ e of p hone or auxiliary eq uip ment at the extension, and the name of the user or a d esc rip tion of how the extension is used. ■ Form B2: Customized Extension Settings. Contains feature sett...
Page 33 - Line Coverage
31 Line Coverage Refer to Form A, Page 1, Line Coverag e, VMS-Mail: 1. If c hec k marks ap p ear for any lines in this c olumn, use the p roc ed ure in “ Group Call Distrib ution” b elow. 2. If extension numb ers are sp ec ified for any lines in this c olumn, use the p roc ed ure in “ Line Coverage ...
Page 35 - Telephone Button Programming
33 VMS Cover Rings (#117) Chec k Form A, to see if VMS Cover Ring s is d ifferent from the fac tory setting of 3. If it is, follow the p roc ed ure b elow b eginning with Step 1. If not, skip to Step 3 of the p roc edure b elow. To c hang e the numb er of times c alls ring b efore they are sent to t...
Page 37 - Voice Mail Messages
35 5. At this p oint, d o one of the following : ■ Go to Step 3 of the next proc ed ure to program another b utton for this extension. ■ Press c and g o to Step 2 of any button p rog ramming p roc ed ure in this sec tion to program a button for a d ifferent extension. ■ Press f00 to exit. Voice Mail...
Page 38 - VMS Extension Coverage; Verifying System Operation
36 After you finish p rog ramming the PARTNER Voic e Messaging and the c ommunic ations system, you should p erform the tests desc ribed in this sec tion to verify system op eration. If your system allows p rog ramming from extension 11, you should p erform these tests from extension 11 leaving exte...
Page 40 - Helpful Hints; Using PARTNER Voice Messaging
38 This system serves as your p ersonal answering mac hine. Callers from inside and outsid e your c omp any c an hear your p ersonal greeting and leave messag es in your mailb ox. You c an listen to your messag es, save them, or d isc ard them. You c an c reate your own p assword to keep messag es p...
Page 42 - Transferring to an Extension
40 4. After the messag e plays, d o any of the following : ■ Press 23 to rep lay the c urrent messag e head er. Go b ac k to Step 3. ■ Press 0 to replay the c urrent messag e. Rep eat Step 4. ■ Press # to skip the messag e and g o to the next messag e header. Go b ac k to Step 3. NOTE: If you p ress...
Page 43 - Changing Your Password
41 Changing Your Password To prevent unauthorized ac c ess to your mailb ox and maximize system sec urity, c hang e your p assword the first time you log into PARTNER Voic e Messag ing and p eriod ic ally thereafter. 1. Log into PARTNER Voic e Messag ing . The Voic e Mail Menu p lays. 2. Press 5 to ...
Page 44 - Recording Your Personal Greeting
42 Recording Your Personal Greeting Before you rec ord, note that c allers who hear your p ersonal g reeting c an enter an extension numb er to transfer to another extension, or they c an p ress 0 to reac h the rec ep tionist while listening to your g reeting . In your p ersonal g reeting , you may ...
Page 45 - Help
43 Help If you have a problem with your voic e messag ing system, c ontac t your System Manag er. If the p rob lem is not solved , in the c ontinental U.S., c all the Luc ent Tec hnologies Tec hnic al Servic e Center at 1 800 628-2888. Outside the c ontinental U.S., c ontac t your Luc ent Tec hnolog...
Page 47 - Form 1: Mailbox Assignments; Completing this form
45 Form 1: Mailbox Assignments ■ PARTNER Voic e Messaging c omes with four mailb oxes whic h are fac tory-set with the extensions 10–13. ■ Mailb oxes p rovid e 5 minutes of message rec ord ing time or a maximum of 30 messag es. Completing this form To assign a mailbox to an extension other than the ...
Page 48 - Form 2: General Mailbox Greeting; Recording the Announcement
46 Form 2: General Mailbox Greeting The general mailbox g reeting c an sup p ly freq uently requested information so that your staff is free to assist c ustomers or to p erform other tasks more effic iently. Greeting s c an b e up to two minutes long . Let c allers know who owns eac h mailb ox. For ...
