Lucent Technologies 518-456-10 - Manuals

4 Fig ure 1 p rovid es an overview of the features assoc iated with eac h servic e. Figure 1. PARTNER Voice Messaging Services PARTNER Voice Messaging PC Card Prompts caller to leave a message or transfer to another extension when the party is busy. Call Answer Service Caller hears the called party’...

5 Call Answer Servic e works with the following c ommunic ations system features: ■ VMS Coverag e ■ Do Not Disturb ■ Group Call Distrib ution ■ Line Coverag e Extension ■ Voic e Mailb ox Transfer Eac h of these features is explained b riefly b elow. For more information about these c ommunic ations ...

7 Voic e Mail servic e allows subsc rib ers to manag e their own mailb oxes. With it, a sub sc rib er c an: ■ Listen to messag es. ■ Delete messag es. ■ Skip Messag es. ■ Rec ord a personal greeting . ■ Chang e the d efault p assword for the mailbox to ensure that messag es are kep t c onfidential. ...

10 The System Manag er is resp onsib le for the sec urity of the system. As the System Manag er, it is important that you fully understand and app rop riately ad minister this p rod uc t to reduc e your risk of inc urring c harg es that result from unauthorized use of the system. Und er the law, you...

12 The PARTNER Voic e Messag ing PC Card is used with PARTNER Advanc ed Communic ations System p roc essor mod ule Release 1.1 or later (availab le sep arately). The proc essor mod ule uses PC c ard s for bac kup or restore func tions, for software upg rad es, for Automatic System Answer/Direc t Ext...

15 This sec tion p rovid es the following information: ■ Initial settings for the c ommunic ations system and PARTNER Voic e Messag ing when the PARTNER Voic e Messag ing PC Card is installed ■ General instruc tions for p rog ramming PARTNER Voic e Messag ing followed b y instruc tions for c hang in...

16 PARTNER Voice Messaging Initial Settings The following are the initial setting s for PARTNER Voic e Messag ing : ■ Mailb ox 1—the g eneral mailb ox—is assig ned to extension 10. ■ Mailb ox 2 is assig ned to extension 11. ■ Mailb ox 3 is assig ned to extension 12. ■ Mailb ox 4 is assig ned to exte...

17 You must p erform the following two p roc ed ures for every installation: ■ Assig n the PARTNER Voic e Messag ing PC Card ’s virtual extensions 78 and 79 to PARTNER ACS Hunt Group 7 (#505) used for voic e mail systems. ■ Assig n an extension as the d estination extension for Transfer Return (#306...

18 Using PARTNER Voice Messaging System Programming Mailb ox 0 is a sp ec ial mailb ox with no storag e c ap ac ity that is used to p rog ram PARTNER Voic e Messag ing . The System Manag er uses this mailb ox to: ■ Chang e the System Manag er’s p assword for mailb ox 0. ■ Reinitialize password s for...

19 Figure 2. Programming Menu PARTNER Voice Messaging Press i777 (if calling internally) or Press *Q ( *7 ) while listening to general mailbox greeting (if calling from an outside line) Enter 0 and password (factory setting = 1234) to select mailbox 0 Assign M a ilbox to Extension (Press 1 ) Record ...

20 Accessing the Programming Main Menu To ac c ess the Prog ramming Main Menu: 1. Call PARTNER Voic e Messag ing . ■ If c alling internally, p ress i777 or the p rog rammed VMMsg s b utton. ■ If c alling from outsid e the system, p ress *Q ( *7 ) d uring the g eneral mailb ox g reeting . The system ...

21 Assigning a Mailbox to an Extension Before you b eg in, loc ate Form 1: Mailbox Assignments for PARTNER Voice Messag ing . Chec k to see whether mailb oxes have b een c hang ed from the fac tory d efaults. If mailb oxes are not numb ered d ifferently, skip to “ Rec ord ing the General Mailb ox Gr...

22 Recording the General Mailbox Greeting To rec ord the g reeting mailb ox g reeting for PARTNER Voic e Messaging: 1. If nec essary, ac c ess the Prog ramming Main Menu. If you are alread y at the Programming Main Menu, skip to Step 2.A) Call PARTNER Voic e Messag ing : ■ If c alling internally, p ...

23 Changing the System Manager’s Password This sec tion tells you how to c hang e the System Manager’s p assword (for mailb ox 0) that is req uired for c hanging PARTNER Voic e Messag ing settings. The fac tory setting for mailb ox 0 is 1234. To p revent unauthorized p rog ramming of the system, you...

26 When the PARTNER ACS is installed, it uses fac tory settings that reflec t the most c ommon usag e of the eq uip ment. You c an c hang e these setting s as req uired to c ustomize them for the b usiness. You c an p rog ram the c ommunic ations system from extension 10 or extension 11. You may fin...

27 ■ Form B1: System Extensions. Contains b asic information about each extension. This inc lud es the typ e of p hone or auxiliary eq uip ment at the extension, and the name of the user or a d esc rip tion of how the extension is used. ■ Form B2: Customized Extension Settings. Contains feature sett...

31 Line Coverage Refer to Form A, Page 1, Line Coverag e, VMS-Mail: 1. If c hec k marks ap p ear for any lines in this c olumn, use the p roc ed ure in “ Group Call Distrib ution” b elow. 2. If extension numb ers are sp ec ified for any lines in this c olumn, use the p roc ed ure in “ Line Coverage ...

33 VMS Cover Rings (#117) Chec k Form A, to see if VMS Cover Ring s is d ifferent from the fac tory setting of 3. If it is, follow the p roc ed ure b elow b eginning with Step 1. If not, skip to Step 3 of the p roc edure b elow. To c hang e the numb er of times c alls ring b efore they are sent to t...

35 5. At this p oint, d o one of the following : ■ Go to Step 3 of the next proc ed ure to program another b utton for this extension. ■ Press c and g o to Step 2 of any button p rog ramming p roc ed ure in this sec tion to program a button for a d ifferent extension. ■ Press f00 to exit. Voice Mail...

36 After you finish p rog ramming the PARTNER Voic e Messaging and the c ommunic ations system, you should p erform the tests desc ribed in this sec tion to verify system op eration. If your system allows p rog ramming from extension 11, you should p erform these tests from extension 11 leaving exte...

38 This system serves as your p ersonal answering mac hine. Callers from inside and outsid e your c omp any c an hear your p ersonal greeting and leave messag es in your mailb ox. You c an listen to your messag es, save them, or d isc ard them. You c an c reate your own p assword to keep messag es p...

40 4. After the messag e plays, d o any of the following : ■ Press 23 to rep lay the c urrent messag e head er. Go b ac k to Step 3. ■ Press 0 to replay the c urrent messag e. Rep eat Step 4. ■ Press # to skip the messag e and g o to the next messag e header. Go b ac k to Step 3. NOTE: If you p ress...

41 Changing Your Password To prevent unauthorized ac c ess to your mailb ox and maximize system sec urity, c hang e your p assword the first time you log into PARTNER Voic e Messag ing and p eriod ic ally thereafter. 1. Log into PARTNER Voic e Messag ing . The Voic e Mail Menu p lays. 2. Press 5 to ...

42 Recording Your Personal Greeting Before you rec ord, note that c allers who hear your p ersonal g reeting c an enter an extension numb er to transfer to another extension, or they c an p ress 0 to reac h the rec ep tionist while listening to your g reeting . In your p ersonal g reeting , you may ...

43 Help If you have a problem with your voic e messag ing system, c ontac t your System Manag er. If the p rob lem is not solved , in the c ontinental U.S., c all the Luc ent Tec hnologies Tec hnic al Servic e Center at 1 800 628-2888. Outside the c ontinental U.S., c ontac t your Luc ent Tec hnolog...

45 Form 1: Mailbox Assignments ■ PARTNER Voic e Messaging c omes with four mailb oxes whic h are fac tory-set with the extensions 10–13. ■ Mailb oxes p rovid e 5 minutes of message rec ord ing time or a maximum of 30 messag es. Completing this form To assign a mailbox to an extension other than the ...

46 Form 2: General Mailbox Greeting The general mailbox g reeting c an sup p ly freq uently requested information so that your staff is free to assist c ustomers or to p erform other tasks more effic iently. Greeting s c an b e up to two minutes long . Let c allers know who owns eac h mailb ox. For ...