Page 7 - Safety information
Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—SHOCK HAZARD: Do not use the fax feature during a lightning storm. Do not set up this product or ma...
Page 9 - Learning about the printer; Finding information about the printer
Learning about the printer Finding information about the printer What are you looking for? Find it here Initial setup instructions: • Connecting the printer • Installing the printer software Setup documentation—The setup documentation camewith the printer and is also available at http://support.lexm...
Page 10 - Selecting a location for the printer
What are you looking for? Find it here The latest supplemental information, updates, and customersupport: • Documentation • Driver downloads • Live chat support • E ‑ mail support • Voice support Lexmark support Web site— http://support.lexmark.com Note: Select your country or region, and then selec...
Page 11 - Printer configurations
1 Right side 30 cm (12 in.) 2 Front 51 cm (20 in.) 3 Left side 20 cm (8 in.) 4 Rear 20 cm (8 in.) 5 Top 75 cm (29 in.) Printer configurations CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you ar...
Page 12 - Understanding the basic functions of the scanner
1 2 3 4 9 10 6 5 8 7 1 Printer control panel 2 Automatic document feeder (ADF) 3 ADF tray 4 ADF bin 5 Front door release button 6 Standard 250 ‑ sheet tray 7 Optional 250 ‑ or 550 ‑ sheet tray 8 100 ‑ sheet multipurpose feeder 9 Paper stop 10 Standard bin Understanding the basic functions of the sca...
Page 13 - Using the ADF and scanner glass; Using the ADF; Using the scanner glass
Using the ADF and scanner glass Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single ‑ page documents, book pages, small items (such as postcards or photos), transparencies, photo paper,or thin me...
Page 14 - Understanding the printer control panel; Using the printer control panel
Understanding the printer control panel Using the printer control panel 1 7 8 2 3 4 5 6 9 Use the To 1 Display • View the printer status and messages. • Set up and operate the printer. 2 Home button Go to the home screen. 3 Tips Open a context-sensitive Help dialog. 4 Clear all / Reset button Reset ...
Page 15 - Understanding the home screen
Indicator light Printer status Blinking red The printer requires user intervention. Sleep button light Printer status Off The printer is off, idle or in Ready state. Solid amber The printer is in Sleep mode. Blinking amber The printer is entering or waking from Hibernate mode. Blinking amber for 0.1...
Page 16 - Features; Using the touch-screen buttons
Touch To 7 Status/Supplies • Show a printer warning or error message whenever the printer requires intervention tocontinue processing. • View more information on the printer warning or message, and on how to clear it. This may also appear on the home screen: Touch To Search Held Jobs Search current ...
Page 18 - Setting up and using the home screen applications; Finding the IP address of the computer; For Windows users; In Windows 8; In Windows 7 or earlier; For Macintosh users
Setting up and using the home screen applications Notes: • Your home screen, icons, and buttons may vary depending on your home screen customization settings,administrative setup, and active embedded applications. • There may be additional solutions and applications available for purchase. To learn ...
Page 19 - Finding the IP address of the printer
3 Click Advanced > TCP/IP . 4 Look for IPv4 Address . Finding the IP address of the printer Note: Make sure your printer is connected to a network or to a print server. You can find the printer IP address: • From the top left corner of the printer home screen. • From the TCP/IP section in the Net...
Page 20 - Understanding the different applications; Activating the home screen applications; Finding information about the home screen applications; Setting up Forms and Favorites
Understanding the different applications Use To Card Copy Scan and print both sides of a card on a single page. For more information, see “Setting up Card Copy”on page 21. Fax Scan a document, and then send it to a fax number. For more information, see “Faxing” on page 103. Forms and Favorites Quick...
Page 21 - Setting up Card Copy
Use To Streamline work processes by letting you quickly find and print frequently used online forms directlyfrom the printer home screen. Note: The printer must have permission to access the network folder, FTP site, or Web site where the bookmark is stored. From the computer where the bookmark is s...
Page 22 - Using MyShortcut; Setting up Multi Send
3 Change the default scanning options, if necessary. • Default tray —Select the default tray to be used for printing scan images. • Default number of copies —Specify the number of copies that should automatically print when the application is used. • Default contrast setting —Specify a setting to in...
Page 23 - Setting up Scan to Network
1 Open a Web browser, and then type the printer IP address in the address field. Note: View the printer IP address on the printer home screen. The printer IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. 2 Click Settings > Apps > Apps Management > Mu...
Page 26 - Additional printer setup; Installing internal options; Available internal options
Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continui...
Page 27 - Accessing the controller board
Accessing the controller board CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have any ot...
Page 28 - Installing a memory card
2 1 3 4 1 Memory card connector 2 Option card connector 3 Printer hard disk connector 4 Lexmark Internal Solutions Port connector 4 Close the shield, and then the access door. 1 2 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware...
Page 30 - Installing an optional card
Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electrical outlet before continuing. If you have other dev...
Page 31 - Installing an Internal Solutions Port
4 Push the card firmly into place as shown in the illustration. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. 5 Close the ...
Page 38 - Installing a printer hard disk
14 Close the shield. 15 Close the ISP exterior cover. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs. For more information, see “Updating availableoptions in the print...
Page 41 - Removing a printer hard disk
Removing a printer hard disk Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board electronic components or connectors. 1 Access the controller board. For more information, ...
Page 42 - Installing hardware options; Order of installation
Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices...
Page 45 - Attaching cables
Attaching cables CAUTION—POTENTIAL INJURY: Do not use the fax feature during a lightning storm. Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during alightning storm. Connect the printer to the computer using a USB cable ...
Page 46 - Setting up the printer software; Installing the printer software
Use the To 8 Security slot Attach a lock that will secure the printer in place. Setting up the printer software Installing the printer software Notes: • If you installed the printer software on the computer before but need to reinstall the software, then uninstallthe current software first. • Close ...
Page 47 - Updating available options in the printer driver
Updating available options in the printer driver When any hardware options are installed, you may need to manually add the options in the printer driver to makethem available for use. For Windows users 1 Open the printers folder. In Windows 8 From the Search charm, type run , and then navigate to: A...
Page 48 - Networking; Preparing to set up the printer on an Ethernet network
Networking Notes: • Purchase a MarkNet N8350 wireless network adapter for MX510de, MX511de, and MX511dhe printer models orMarkNet N8352 wireless network adapter for MX410de printer model first before setting up the printer on awireless network. For more information on installing the wireless network...
Page 50 - Preparing to set up the printer on a wireless network
d Click the IP tab. e Type the printer IP address in the address field, and then click Add . • For AppleTalk printing: Notes: – Make sure AppleTalk is activated on your printer. – This feature is supported only in Mac OS X version 10.5. a From the Apple menu, navigate to: System Preferences > Pri...
Page 51 - Connecting the printer using the Wireless Setup Wizard; Connecting the printer to a wireless network using Wi
Notes: – If you do not know the SSID of the network that your computer is connected to, then launch the wireless utilityof the computer network adapter, and then look for the network name. If you cannot find the SSID or thesecurity information for your network, then see the documentation that came w...
Page 54 - Setting up serial printing
6 Type the new IP address in the “Printer Name or IP Address” field. 7 Click OK > Close . For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of ...
Page 56 - Verifying printer setup; Printing a menu settings page
In Windows 7 or earlier 1 Click , or click Start and then click Run . 2 In the Start Search or Run dialog, type devmgmt.msc . 3 Press Enter or click OK . b Double ‑ click Ports (COM & LPT) to expand the list of available ports. c Do either of the following: • Press and hold the COM port where yo...
Page 57 - Loading paper and specialty media; Setting the paper size and type
Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 226 and “Storing paper” on page 74. Setting the paper size and type From the home screen navigate to: > Paper Menu &g...
Page 62 - Loading the multipurpose feeder
Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock,transparencies, paper labels, and envelopes. You can also use it for single ‑ page print jobs on letterhead. 1 Open the multipurpose feeder. 1 2 a Pull ...
Page 66 - Linking and unlinking trays
• Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self ‑ stick adhesives. These envelopes may severely damage the printer. 5 From the printer control panel, set the paper size and paper type...
Page 67 - Creating a custom name for a paper type; Assigning a custom paper type; Using the Embedded Web Server
Creating a custom name for a paper type Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123....
Page 68 - Configuring a custom name
Using the printer control panel 1 From the home screen, navigate to: > Paper Menu > Custom Types 2 Select a custom paper type name, and then select a paper type Note: Paper is the factory default paper type for all user ‑ defined custom names. 3 Touch . Configuring a custom name Using the Embe...
Page 69 - Paper and specialty media guide; Using specialty media; Tips on using letterhead
Paper and specialty media guide Using specialty media Tips on using letterhead • Use letterhead designed specifically for laser printers. • Print samples on the letterhead being considered for use before buying large quantities. • Before loading letterhead, flex, fan, and straighten the stack to pre...
Page 70 - Tips on using labels; Tips on using card stock
– Have any exposed adhesive when the flap is in the sealed or closed position – Have bent corners – Have rough, cockle, or laid finishes • Adjust the width guides to fit the width of the envelopes. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal enve...
Page 71 - Paper guidelines; Paper characteristics; Weight
• Do not use preprinted card stock manufactured with chemicals that may contaminate the printer. Preprintingintroduces semi ‑ liquid and volatile components into the printer. • Use grain short card stock when possible. Paper guidelines Selecting the correct paper or specialty media reduces printing ...
Page 72 - Fiber content; Selecting paper; Selecting preprinted forms and letterhead
For 60–90 ‑ g/m 2 (16–24 ‑ lb) bond paper, grain long paper is recommended. Fiber content Most high ‑ quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print...
Page 73 - Unacceptable paper examples
• Surface roughness (measured in Sheffield units, impacts print clarity and how well toner fuses to the paper) • Surface friction (determines how easily sheets can be separated) • Grain and formation (impacts curling, which also influences the mechanics of how the paper behaves as it movesthrough th...
Page 74 - Storing paper; Supported paper sizes, types, and weights; Supported paper sizes
For more information about Lexmark, visit www.lexmark.com . General sustainability-related information can be found at the Environmental Sustainability link. Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temper...
Page 76 - Supported paper types and weights
Paper size and dimension Standard 250 ‑ sheet tray Optional 250 ‑ or 550 ‑ sheet tray Multipurposefeeder ADF Scannerglass Duplexmode Other Envelope 85.7 x 165 mm to215.9 x 355.6 mm(3.375 x 6.50 in. to8.5 x 14 in.) X X X X X * Universal is supported in duplex mode only if the width is at least 210 mm...
Page 77 - Printing; Printing forms and a document; Printing forms
Printing Printing forms and a document Printing forms Use the Forms and Favorites application to quickly and easily access frequently used forms or other information thatis regularly printed. Before you can use this application, first set it up on the printer. For more information, see “Settingup Fo...
Page 78 - Adjusting toner darkness; Printing from a flash drive or mobile device; Printing from a flash drive
Adjusting toner darkness Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If y...
Page 79 - Supported flash drives and file types
Notes: • A flash drive icon appears on the printer home screen when a flash drive is inserted. • If you insert the flash drive when the printer requires attention, such as when a jam has occurred, then theprinter ignores the flash drive. • If you insert the flash drive while the printer is processin...
Page 80 - Printing from a mobile device; Printing confidential and other held jobs; Storing print jobs in the printer
Recommended flash drives File type • Lexar JumpDrive FireFly (512MB and 1GB) • SanDisk Cruzer Micro (512MB and 1GB) • Sony Micro Vault Classic (512MB and 1GB) Documents: • .pdf • .xps Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png • .fls Printing from a mobile device To d...
Page 82 - Modifying confidential print settings; Printing information pages; Printing a font sample list
5 From the printer home screen, release the print job. • For confidential print jobs, navigate to: Held jobs > select your user name > Confidential Jobs > enter the PIN > Print • For other print jobs, navigate to: Held jobs > select your user name > select the print job > specif...
Page 83 - Canceling a print job; Canceling a print job from the printer control panel
Canceling a print job Canceling a print job from the printer control panel 1 From the printer control panel, touch Cancel Job or press on the keypad. 2 Touch the print job you want to cancel, and then touch Delete Selected Jobs . Note: If you press on the keypad, then touch Resume to return to the h...
Page 84 - Making copies; Making a quick copy; Copying using the ADF
Copying Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper,or thin media (such as magazine clipp...
Page 85 - Copying using the scanner glass; Copying photos; Copying on transparencies
• The ADF indicator light comes on when the paper is loaded properly. 2 Adjust the paper guides. 3 From the home screen, navigate to: Copy > specify the copy settings > Copy It Copying using the scanner glass 1 Place an original document facedown on the scanner glass in the upper left corner. ...
Page 86 - Copying on letterhead; Customizing copy settings; Copying to a different size
3 Navigate to: Copy to > select the tray that contains transparencies > Copy It If there are no trays that support transparencies, then navigate to: Manual Feeder > select the size of the transparencies > Transparency 4 Load transparencies into the multipurpose feeder, and then touch Cop...
Page 87 - Copying different paper sizes; Example 1: Copying on mixed paper sizes
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 89 - Collating copies
• The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tray, then adjust the paper guides. 3 From the home screen, navigate to: Copy > Content 4 Touch the button that best represents the content type of the document you are copying. • Te...
Page 91 - Placing information on copies; Placing a header or footer on pages
3 From the home screen, navigate to: Copy > Paper Saver > select the output you want > > Copy It Note: If Paper Saver is set to Off, then the Print Page Borders option is unavailable. Placing information on copies Placing a header or footer on pages 1 Load an original document faceup, sh...
Page 92 - Canceling a copy job; Canceling a copy job while the original document is in the ADF; Canceling a copy job while pages are being printed; Understanding the copy options; Copy from
Canceling a copy job Canceling a copy job while the original document is in the ADF When the ADF begins processing a document, touch Cancel Job on the printer control panel. Canceling a copy job while copying pages using the scanner glass From the home screen, touch Cancel Job . Canceling appears on...
Page 95 - Paper Saver; Advanced Imaging; Custom Job
Paper Saver This option lets you print two or more pages of an original document on the same page. Paper Saver is also called N- up printing where N stands for the number of pages. For example, 2-up would print two pages of your document on a single page, and 4-up would print four pages of your docu...
Page 96 - Setting up the printer to e-mail; Setting up the e-mail function; Creating an e-mail shortcut; Creating an e-mail shortcut using the Embedded Web Server
E-mailing Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards orphotos), transparencies, photo paper, or thin media (such as magazineclippings). You can use the printer to e ‑ mail scanned doc...
Page 98 - Sending an e; Sending an e
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 99 - Customizing e-mail settings; Adding e-mail subject and message information
3 From the home screen, navigate to: E-mail > Recipient(s) > > type the name of the recipient > 4 Touch the name of the recipient. To search for additional recipients, touch New Search , and then type the name of the next recipient. 5 Touch > E ‑ mail It . Customizing e-mail settings ...
Page 100 - Understanding the e-mail options; Subject
• JPEG —Create and attach a separate file for each page of your original document, viewable by most Web browsers and graphics programs. • XPS —Create a single XML Paper Specification (XPS) file with multiple pages, viewable using an Internet Explorer- hosted viewer and the .NET Framework, or by down...
Page 103 - Setting up the printer to fax
Faxing Note: The fax function is available only in select printer models. Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos),...
Page 104 - Initial fax setup; Using the printer control panel for fax setup; Using the Embedded Web Server for fax setup
Initial fax setup Many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottomof each transmitted page, or on the first page of the transmission: fax name (identification of the business, other entity,or individual sending the message) and f...
Page 105 - Choosing a fax connection; Scenario 1: Standard telephone line; Setup 1: Printer is connected to a dedicated fax line
4 In the Fax Number field, enter the printer fax number. 5 Click Submit . Choosing a fax connection Scenario 1: Standard telephone line Setup 1: Printer is connected to a dedicated fax line To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 ...
Page 106 - Setup 2: Printer is sharing the line with an answering machine
Tips for this setup: • You can set the printer to receive faxes automatically (Auto Answer On) or manually (Auto Answer Off). • If you want to receive faxes automatically (Auto Answer On), then set the printer to pick up on any number of ringsthat you want. Setup 2: Printer is sharing the line with ...
Page 110 - Scenario 3: VoIP telephone service
Scenario 3: VoIP telephone service To connect: 1 Connect one end of the telephone cable that came with the printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is n...
Page 111 - Scenario 4: Digital telephone service through a cable provider; Setup 1: Printer is connected directly to a cable modem
Scenario 4: Digital telephone service through a cable provider Setup 1: Printer is connected directly to a cable modem 1 Connect one end of the telephone cable that came with your printer to the port of the printer. 2 Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port ...
Page 115 - Connecting the printer to a wall jack in Germany
Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. TheF port is for telephones. N F N Connect the printer to any of the N ports. PHONE LINE N F N Faxing 115
Page 116 - Connecting to a distinctive ring service
1 Connect one end of the telephone cable that came the printer to the port of the printer. 2 Connect the other end of the telephone cable to the RJ ‑ 11 adapter, and then connect the adapter to an N port. 3 If you want to connect a telephone and answering machine to the same wall jack, then connect ...
Page 117 - Sending a fax; Sending a fax using the printer control panel
3 In the Fax Name field, type the name to be printed on all outgoing faxes. 4 In the Fax Number field, enter the printer fax number. 5 Click Submit . Setting the date and time You can set the date and time so that they are printed on every fax you send. 1 Open a Web browser, and then type the printe...
Page 118 - Sending a fax using the computer
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazineclippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. 2 If you are loading a document into the ADF tr...
Page 119 - Sending a fax using a shortcut number; Sending a fax using the address book; Sending a fax at a scheduled time
Sending a fax using a shortcut number Fax shortcuts are like the speed dial numbers on a telephone or a fax machine. A shortcut number (1–999) can containa single recipient or multiple recipients. 1 Load an original document faceup, short edge first into the ADF tray or facedown on the scanner glass...
Page 120 - Creating shortcuts
3 From the home screen, navigate to: Fax > enter the fax number > Options > Delayed Send Note: If Fax Mode is set to Fax Server, then the Delayed Send button does not appear. Faxes waiting for transmission are listed in the fax queue. 4 Specify the time the fax will be transmitted, and then...
Page 121 - Customizing fax settings; Changing the fax resolution
3 Type a unique name for the shortcut, and then touch . 4 Verify that the shortcut name and number are correct, and then touch OK . If the name or number is incorrect, then touch Cancel , and then reenter the information. Customizing fax settings Changing the fax resolution 1 Load an original docume...
Page 122 - Blocking junk faxes; Canceling an outgoing fax; Canceling a fax while the original documents are still scanning
• If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Reports . 3 Click Fax Job Log or Fax Call Log . Blocking junk faxes 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP addre...
Page 123 - Holding and forwarding faxes; Holding faxes
Holding and forwarding faxes Holding faxes This option lets you hold received faxes from printing until they are released. Held faxes can be released manually orat a scheduled day or time. 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP a...
Page 124 - Understanding the fax options; Content
Understanding the fax options Content This option lets you specify the content type and source of the original document. Select from the following content types: • Graphics —The original document is mostly business ‑ type graphics, such as pie charts, bar charts, and animations. • Photo —The origina...
Page 126 - Using Scan to Network
Scanning Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner lets you scan documents directly to...
Page 127 - Creating an FTP shortcut using the Embedded Web Server
Automatic document feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents including two-sided (duplex) pages. Use the scanner glass for single-page documents, book pages, smallitems (such as postcards or photos), transparencies, photo paper,or thin media (such as magazine clippings). T...
Page 128 - Scanning to an FTP address; Scanning to an FTP address using the printer control panel; Scanning to an FTP address using a shortcut number
Scanning to an FTP address You can use the printer to send scanned documents to an FTP address in a number of ways. You can type the FTPaddress, use a shortcut number, or use the address book. You can also use the Multi Send, Scan to Network, orMyShortcut application from the printer home screen. Fo...
Page 129 - Scanning to a computer or flash drive; Scanning to a computer using the Embedded Web Server
Scanning to a computer or flash drive Automatic Document Feeder (ADF) Scanner glass Use the ADF for multiple ‑ page documents. Use the scanner glass for single pages, small items (such as postcards or photos), transparencies, photo paper, or thin media (such as magazineclippings). The scanner lets y...
Page 130 - Setting up Scan to Computer
Notes: • Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such asmagazine clippings) into the ADF tray. Place these items on the scanner glass. • The ADF indicator light comes on when the paper is loaded properly. b If you are loading a document into the ADF tr...
Page 131 - Scanning to a flash drive; Understanding the scan options; FTP Address
7 From the printer control panel, touch Scan to Computer and then select from the following options: • Scan —Scan and save the document directly to a selected location on the computer. • Scan for Print —Scan and automatically print the document. • Scan for E ‑ mail —Attach a scanned document to an e...
Page 134 - Menus list
Understanding the printer menus Menus list Paper Menu Reports Network/Ports Security Default SourcePaper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Custom Names 1 Custom Scan Sizes Universal Setup Menu Settings PageDevice Statistics Stapler Test Netw...
Page 135 - Paper menu; Default Source menu
Paper menu Default Source menu Use To Default Source Tray [x]Multipurpose FeederManual PaperManual Envelope Set a default paper source for all print jobs. Notes: • Tray 1 (standard tray) is the factory default setting. • From the Paper menu, set Configure MP to "Cassette" for MultipurposeFee...
Page 138 - Configure MP menu
Use To Manual Paper Type Plain PaperCard StockTransparencyRecycledLabelsVinyl LabelsBondLetterheadPreprintedColored PaperLight PaperHeavy PaperRough/CottonCustom Type [x] Specify the paper type being manually loaded. Notes: • Plain Paper is the factory default setting. • From the Paper menu, set Con...
Page 139 - Substitute Size menu; Paper Texture menu
Substitute Size menu Use To Substitute Size OffStatement/A5Letter/A4All Listed Substitute a specified paper size if the requested paper size is not available. Notes: • All Listed is the factory default setting. All available substitutions areallowed. • Off indicates that no size substitutions are al...
Page 140 - Paper Weight menu
Use To Rough Envelope Texture Rough Specify the relative texture of the rough envelopes loaded. Letterhead Texture SmoothNormalRough Specify the relative texture of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Texture SmoothNormalRough Specify the relative texture o...
Page 142 - Paper Loading menu
Use To Rough/Cotton Weight LightNormalHeavy Specify the relative weight of the cotton or rough paper loaded. Note: Normal is the factory default setting. Custom [x] Weight LightNormalHeavy Specify the relative weight of the custom paper loaded. Notes: • Normal is the factory default setting. • The o...
Page 143 - Custom Types menu; Custom Names menu
Use To Custom [x] Loading DuplexOff Determine and set two ‑ sided printing for all print jobs that specify Custom [x] as the paper type. Note: Custom [x] Loading is available only if the custom type is supported. Notes: • Duplex sets two ‑ sided printing as the default for all print jobs unless one ...
Page 144 - Custom Scan Sizes menu; Universal Setup menu
Custom Scan Sizes menu Use To Custom Scan Size [x] Scan Size NameWidthHeightOrientation PortraitLandscape 2 scans per side OffOn Specify a custom scan size name and page orientation. Notes: • The custom scan size name replaces Custom Scan Size [x] in the printermenus. • ADF Media Type is the factory...
Page 145 - Reports Menu; Reports menu
Use To Feed Direction Short EdgeLong Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than themaximum width supported in the tray. Reports Menu Reports menu Us...
Page 146 - Active NIC menu
Use To Fax Shortcuts Print a report containing information about fax shortcuts. FTP Shortcuts Print a report containing information about FTP shortcuts. Profiles List Print a list of profiles stored in the printer. Print Fonts Print a report of all the fonts available for the printer language curren...
Page 148 - Network Card menu
Reports menu To access the menu, navigate to either of the following: • Network/Ports > Standard Network > Standard Network Setup > Reports • Network/Ports > Network [x] > Network [x] Setup > Reports Use To Print Setup Page Print a report containing information about the network pr...
Page 149 - IPv6 menu
Use To Netmask View or change the current TCP/IP netmask. Gateway View or change the current TCP/IP gateway. Enable DHCP OnOff Specify the DHCP address and parameter assignment. Note: On is the factory default setting. Enable RARP OnOff Specify the RARP address assignment setting. Note: Off is the f...
Page 150 - Wireless menu
Note: This menu is available only in network printers or printers that are attached to print servers. Use To Enable IPv6 OnOff Enable IPv6 in the printer. Note: On is the factory default setting. Auto Configuration OnOff Specify whether or not the wireless network adapter accepts theautomatic IPv6 a...
Page 151 - AppleTalk menu; Standard USB menu
Use To Compatibility 802.11b/g802.11b/g/n Specify the wireless standard for the wireless network. Note: The 802.11b/g/n is the factory default setting. Choose Network Select an available network for the printer to use. View Signal Quality View the quality of the wireless connection. View Security Mo...
Page 153 - SMTP Setup menu
Use To ENA Address yyy.yyy.yyy.yyy Set the network address information for an external print server. Note: This menu is available only when the printer is attached to an external print server through the USB port. ENA Netmask yyy.yyy.yyy.yyy Set the netmask information for an external print server. ...
Page 154 - Security menu; Miscellaneous Security Settings menu
Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail and User ‑ Initiated E ‑ mail. • “Device Userid” and “Device password” are used ...
Page 155 - Confidential Print menu; Erase Temporary Data Files menu
Confidential Print menu Use To Max Invalid PIN Off2–10 Limit the number of times an invalid PIN can be entered. Notes: • This menu appears only when a formatted, non-defective printer hard disk is installed. • Once the limit is reached, the print jobs for that user name and PIN are deleted. Confiden...
Page 156 - Security Audit Log menu
Use To Automatic Method Single passMultiple pass Mark all disk space used by a previous print job. This method does not permit the filesystem to reuse this space until it has been cleared. Notes: • “Single pass” is the factory default setting. • Only automatic wiping enables users to erase temporary...
Page 157 - Settings menu; General Settings menu
Use To Time Zone [list of time zones] Select the time zone. Note: GMT is the factory default settings. Automatically observe DST OnOff Set the printer to use the applicable daylight saving time (DST) start and end timesassociated with the printer Time Zone setting. Note: On is the factory default se...
Page 166 - Copy Settings menu
Use To Export Configuration Package Export Export the printer configuration package to a flash drive. Note: The configuration package cannot be exported unless a flash drive is attached to the printer. Copy Settings menu Use To Content Type TextGraphicsText/PhotoPhoto Specify the content of the orig...
Page 170 - Fax Settings menu
Fax Settings menu Fax Mode (Analog Fax Setup) menu Analog Fax Setup mode sends the fax job through a telephone line. Note: The fax function is available only in select printer models. Use To Fax Name Specify the name of the fax in the printer. Fax Number Specify the number assigned to the fax. Fax I...
Page 177 - mail Settings menu
Use To Ringer Volume OffOn Control the fax speaker ringer volume. Note: On is the factory default setting. Use To All RingsSingle Ring OnlyDouble Ring OnlyTriple Ring OnlySingle or Double Rings OnlySingle or Triple Rings OnlyDouble or Triple Rings Only Specify ring patterns when the printer is answe...
Page 182 - FTP Settings menu
Use To Use cc:/bcc: OffOn Enable the use of the cc and bcc fields. Note: Off is the factory default setting. FTP Settings menu Use To Format PDF (.pdf)Secure PDF (.pdf)TIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file for FTP sending. Note: PDF (.pdf) is the factory default setting. PD...
Page 186 - Flash Drive menu
Flash Drive menu Use To Format PDF (.pdf)Secure PDFTIFF (.tif)JPEG (.jpg)XPS (.xps) Specify the format of the file to be sent through FTP. Note: “PDF (.pdf)” is the factory default setting. PDF Version 1.2–1.7A–1a Set the version of the PDF file to be sent through FTP. Note: 1.5 is the factory defau...
Page 190 - Print Settings; Setup menu
Paper Saver Ordering HorizontalReverse HorizontalReverse VerticalVertical Specify the positioning of multiple ‑ page images. Notes: • Horizontal is the factory default setting. • Positioning depends on the number of page images and whether they are in portrait or inlandscape orientation. Separator S...
Page 192 - Finishing menu
Finishing menu Use To Sides (Duplex) 1 sided2 sided Specify whether two ‑ sided (duplex) printing is set as the user default setting for all print jobs. Notes: • “1 sided” is the factory default setting. • You can set two ‑ sided printing from the software program. For Windows users: Click File >...
Page 193 - Quality menu
Use To Paper Saver Off2 ‑ Up 3 ‑ Up 4 ‑ Up 6 ‑ Up 9 ‑ Up 12 ‑ Up 16 ‑ Up Print multiple pages on one sheet of paper. Notes: • Off is the factory default setting. • When the number of pages per sheet is selected, each page is scaled so thatthe number of pages you want can be displayed on the sheet. P...
Page 194 - Job Accounting menu
Use To Enhance Fine Lines OnOff Enable a print mode preferable for files such as architectural drawings, maps, electricalcircuit diagrams, and flow charts. Notes: • Off is the factory default setting. • You can set this option from the printer software. For Windows users, click File > Print , and...
Page 195 - Utilities menu
Use To Disk Near Full Action NoneE ‑ mail Current Log E ‑ mail & Delete Current Log E ‑ mail & Delete Oldest Log Post Current LogPost & Delete Current LogPost & Delete Oldest LogDelete Current LogDelete Oldest LogDelete All LogsDelete All But Current Determine and set how the printer...
Page 200 - HTML menu
HTML menu Use To Font Name Albertus MTAntique OliveApple ChanceryArial MTAvant GardeBodoniBookmanChicagoClarendonCooper BlackCopperplateCoronetCourierEurostileGaramondGenevaGill SansGoudyHelveticaHoefler TextIntl CG TimesIntl CourierIntl Univers Joanna MTLetter GothicLubalin GraphMarigoldMonaLisa Re...
Page 201 - Image menu; Help menu
Use To Margin Size 8–255 mm Set the page margin for HTML documents. Notes: • 19 mm is the factory default setting. • Margin size can be increased in 1 ‑ mm increments. Backgrounds Do Not PrintPrint Specify whether to print backgrounds on HTML documents. Note: Print is the factory default setting. Im...
Page 203 - Saving money and the environment; Saving paper and toner; Using recycled paper; Use both sides of the paper; Place multiple pages on one sheet of paper
Saving money and the environment Lexmark is committed to environmental sustainability and is continually improving its printers to reduce their impacton the environment. We design with the environment in mind, engineer our packaging to reduce materials, and providecollection and recycling programs. ...
Page 204 - Avoid paper jams; Saving energy; Using Eco; Reducing printer noise
Avoid paper jams Correctly set the paper type and size to avoid paper jams. For more information, see “Avoiding jams” on page 226. Saving energy Using Eco ‑ Mode 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home ...
Page 205 - Adjusting Sleep mode
Use To On Reduce printer noise. Notes: • Print jobs are processed at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There will be a short delay beforethe first page is printed. Off Use factory default settings. Note: This setting supports the performance spe...
Page 206 - Using Hibernate Mode; Adjusting the brightness of the display
Using Hibernate Mode Hibernate is an ultra ‑ low power operating mode. When operating in Hibernate mode, the printer is essentially off, and all other systems and devices are powered down safely. Note: The Hibernate and Sleep modes can be scheduled. Using the Embedded Web Server 1 Open a Web browser...
Page 207 - Recycling; Recycling Lexmark products
Using the printer control panel 1 From the home screen, navigate to: > Settings > General Settings > Screen Brightness 2 In the Screen Brightness field, enter the brightness percentage you want for the display. 3 Touch . Recycling Lexmark provides collection programs and environmentally pro...
Page 209 - Securing the printer; Statement of Volatility; Disposing of a printer hard disk; Erasing volatile memory
Securing the printer Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data. Types of memory Description Volatile memory Your printer uses standard Random Access Memory (RAM) to temporarily buffer user data during simple print ...
Page 211 - Configuring printer hard disk encryption
• Disk wiping can take from several minutes to more than an hour, during which the printer will be unavailablefor other user tasks. 5 Touch Back > Exit Config Menu . The printer will perform a power ‑ on reset, and then return to normal operating mode. Configuring printer hard disk encryption Ena...
Page 212 - Finding printer security information
• A status bar will indicate the progress of the disk wiping task. After the disk has been encrypted, the printerwill return to the Enable/Disable screen. 5 Touch Back > Exit Config Menu . The printer will perform a power ‑ on reset, and then return to normal operating mode. Finding printer secur...
Page 213 - Cleaning the printer parts; Cleaning the printer
Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Cleaning the printer parts Cleaning the printer Note: You may need to perform this task after every few months. Warning—Potential Dam...
Page 214 - Cleaning the scanner glass
Cleaning the scanner glass Clean the scanner glass if you encounter print quality problems, such as streaks on copied or scanned images. 1 Slightly dampen a soft, lint-free cloth or paper towel with water. 2 Open the scanner cover. 3 Clean all the areas shown, and then let them dry. 1 White undersid...
Page 215 - Checking the status of parts and supplies; Estimated number of remaining pages; Using genuine Lexmark parts and supplies
Checking the status of parts and supplies Checking the status of parts and supplies on the printer control panel From the home screen, touch Status/Supplies > View Supplies . Checking the status of parts and supplies from the Embedded Web Server Note: Make sure the computer and the printer are co...
Page 216 - Ordering toner cartridges
Ordering toner cartridges Notes: • Estimated cartridge yield is based on the ISO/IEC 19752 standard. • Extremely low print coverage for extended periods of time may negatively affect actual yield. Item Return Program cartridge For the United States and Canada Toner Cartridge 601 High Yield Toner Car...
Page 217 - Ordering an imaging unit; Ordering a maintenance kit; Ordering an ADF separator roller; Storing supplies
Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail prior to exhaustion oftoner from toner cartridge. For more information on replacing the imaging unit, see the instruction sheet that came with the supply. Part name Lexmark Return ...
Page 218 - Replacing supplies; Replacing the toner cartridge
Replacing supplies Replacing the toner cartridge 1 Press the button on the right side of the printer, and then open the front door. 2 1 2 Pull the toner cartridge out using the handle. 3 Unpack the toner cartridge, and then remove all packing materials. 4 Shake the new cartridge to redistribute the ...
Page 219 - Replacing the imaging unit
5 Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side railsinside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problem...
Page 222 - Moving the printer; Before moving the printer; Moving the printer to another location
Moving the printer CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely. Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damag...
Page 223 - Managing the printer; Finding advanced networking and administrator information; Checking the virtual display; Viewing reports
Managing the printer Finding advanced networking and administrator information This chapter covers basic administrative support tasks using the Embedded Web Server. For more advanced systemsupport tasks, see the Networking Guide on the Software and Documentation CD or the Embedded Web Server — Secur...
Page 225 - Restoring factory default settings
Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 56. If you want a more comprehensive method of res...
Page 226 - Clearing jams; Avoiding jams; Load paper properly
Clearing jams By carefully selecting paper and specialty media and loading it properly, you should be able to avoid most jams. If jamsoccur, then follow the steps outlined in this chapter. Warning—Potential Damage: Never use any tool to remove a jam. Doing so could permanently damage the fuser. Avoi...
Page 227 - Use recommended paper; Understanding jam messages and locations
• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. Use recommen...
Page 239 - Troubleshooting; Understanding printer messages
Troubleshooting Understanding printer messages Cartridge low [88.xy] You may need to order a toner cartridge. If necessary, select Continue on the printer control panel to clear the message and continue printing. For non ‑ touch ‑ screen printer models, press to confirm. Cartridge nearly low [88.xy]...
Page 241 - Disk must be formatted for use in this device; Fax memory full
From the printer control panel, select Continue to clear the message. For non-touch-screen printer models, press to confirm. Complex page, some data may not have printed [39] Try one or more of the following: • From the printer control panel, select Continue to ignore the message and continue printi...
Page 242 - Fax partition inoperative. Contact system administrator.; Fax Station Name not set up. Contact system administrator.
Fax partition inoperative. Contact system administrator. Try either of the following: • From the printer control panel, select Continue to clear the message. For non ‑ touch ‑ screen printer models, press to confirm. • Turn the printer off, and then turn it back on. If the message appears again, the...
Page 243 - Insufficient memory for Flash Memory Defragment operation [37]; Insufficient memory, some held jobs will not be restored [37]
Imaging unit very low, [x] estimated pages remain [84.xy] You may need to replace the imaging unit very soon. For more information, see the "Replacing supplies" section of the User’s Guide . If necessary, select Continue on the printer control panel to clear the message and continue printing...
Page 244 - Insufficient memory to support Resource Save feature [35]
Insufficient memory to collate job [37] Try one or more of the following: • From the printer control panel, select Continue to print the part of the job already stored and begin collating the rest of the print job. For non ‑ touch ‑ screen printer models, press to confirm. • Cancel the current print...
Page 247 - Memory full, cannot print faxes; Memory full, cannot send faxes; No analog phone line connected to modem, fax is disabled.
Memory full, cannot print faxes From the printer control panel, select Continue to clear the message without printing. For non ‑ touch ‑ screen printer models, press to confirm. Note: Held faxes will attempt to print after the printer restarts. Memory full, cannot send faxes 1 From the printer contr...
Page 248 - Not enough free space in flash memory for resources [52]; Printer had to restart. Last job may be incomplete.
For non ‑ touch ‑ screen printer models, press and on the printer control panel simultaneously for 15 seconds to clear the message and continue printing. If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then installa genuine Lexmark supply o...
Page 249 - Printer and toner cartridge regions
Remove paper from standard output bin Remove the paper stack from the standard bin. The printer automatically detects paper removal and resumes printing. If removing the paper does not clear the message, then select Continue on the printer control panel. For non-touch- screen printer models, press t...
Page 250 - Replace jammed originals if restarting job.
• The x and y values must match for printing to continue. Replace defective imaging unit [31.xy] Replace the defective imaging unit to clear the message. For more information, see the instruction sheet that camewith the supply or see the “Replacing supplies” section of the User’s Guide . Note: If yo...
Page 251 - Scanner automatic feeder cover open
Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For moreinformation, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide . Note: If you do not ha...
Page 252 - SMTP server not set up. Contact system administrator.; Some held jobs were not restored
Serial option [x] error [54] Try one or more of the following: • Make sure that the serial cable is properly connected and is the correct one for the serial port. • Make sure that the serial interface parameters (protocol, baud, parity, and data bits) are set correctly on the printerand computer. • ...
Page 253 - Supply needed to complete job; Weblink server not set up. Contact system administrator.; Solving printer problems
Supply needed to complete job Do either of the following: • Install the missing supply to complete the job. • Cancel the current job. Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power...
Page 254 - Basic printer problems; The printer is not responding
Basic printer problems The printer is not responding Action Yes No Step 1 Make sure the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer is in Sleep mode or Hibernate mode. Is the printer in Sleep mode or Hibernate mode? Press the Sleep b...
Page 255 - Printer display is blank
Action Yes No Step 8 Check if one end of the printer cable is plugged into a port on the printerand the other to the computer, print server, option, or other networkdevice. Is the printer cable securely attached to the printer and the computer,print server, option, or other network device? Go to ste...
Page 256 - Hardware and internal option problems; Cannot detect internal option; Internal Solutions Port does not operate correctly
Hardware and internal option problems Cannot detect internal option Action Yes No Step 1 Turn off the printer, then wait for about 10 seconds, and then turn on theprinter. Does the internal option operate correctly? The problem is solved. Go to step 2. Step 2 Check if the internal option is properly...
Page 257 - Tray problems
Action Yes No Step 2 Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected tothe ISP. b Check if the ISP solution interface cable is securely connected into thereceptacle of the controller board. Note: The ISP solution interface cable and the re...
Page 258 - USB/parallel interface card does not operate correctly; Paper feed problems; Jammed pages are not reprinted
Action Yes No Step 4 Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updating availableoptions in the printer driver” on page 47. Is the tray available in the printer...
Page 259 - Paper frequently jams; Paper jam message remains after jam is cleared
Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Check if the paper guides are aligned a...
Page 260 - Solving print problems; Printing problems; Confidential and other held jobs do not print
Solving print problems Printing problems Confidential and other held jobs do not print Note: Confidential, Verify, Reserve, and Repeat print jobs may be deleted if the printer requires extra memory to process additional held jobs. Action Yes No Step 1 Open the held jobs folder on the printer display...
Page 261 - Error message about reading the flash drive appears; Incorrect characters print
Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Go to step 2. Insert the flash dri...
Page 262 - Job prints from the wrong tray or on the wrong paper; Large jobs do not collate
Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 2. Step 2 a From the Paper menu on ...
Page 263 - Multiple; Printing slows down
Action Yes No Step 3 Reduce the complexity of the print job by eliminating the number and sizeof fonts, the number and complexity of images, and the number of pagesin the job. Did the job print and collate correctly? The problem is solved. Contact customer support . Multiple ‑ language PDF files do ...
Page 264 - Print jobs do not print
Action Yes No Step 2 a Replace the fuser. For more information on installing the fuser, seethe instruction sheet that came with the part. b Resend the print job. Does the print speed increase? The problem is solved. Contact customer support . Print jobs do not print Action Yes No Step 1 a From the d...
Page 265 - Print job takes longer than expected
Action Yes No Step 6 a Remove, and then reinstall the printer software. For moreinformation, see “Installing the printer software” on page 46. Note: The printer software is available at http://support.lexmark.com . b Resend the print job. Do the jobs print? The problem is solved. Contact customer su...
Page 266 - Tray linking does not work
Action Yes No Step 5 a Check if the cable connections to the printer and print server aresecure. For more information, see the setup documentation that camewith the printer. b Resend the print job. Did the job print? The problem is solved. Go to step 6. Step 6 Install additional printer memory, and ...
Page 267 - Unexpected page breaks occur; Print quality problems; Characters have jagged or uneven edges
Unexpected page breaks occur Action Yes No Increase the printing timeout. a From the home screen, navigate to: > Settings > General Settings > Timeouts b Increase the Print Timeout setting, and then touch Submit . c Resend the print job. Did the file print correctly? The problem is solved. ...
Page 268 - Clipped pages or images
Clipped pages or images Leading edge Trailing edge ABCDEABCDEABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the paper loaded. b Resend the print job. Is the page or image clipped? Go to step 2. The problem is solved. Step 2 From the printer cont...
Page 269 - Compressed images appear on prints; Gray background on prints; ABCDE
Compressed images appear on prints Note: Printing on letter-size paper using a 220-volt fuser compresses images. Action Yes No Step 1 a Make sure the size of the paper loaded in the tray matches the fusertype. Note: Use a 110-volt fuser for printing on letter-size paper and a 220-volt fuser for prin...
Page 270 - Horizontal voids appear on prints
Action Yes No Step 3 Reinstall the toner cartridge. a Remove the cartridge. b Install the cartridge. c Resend the print job. Did the background disappear from the prints? The problem is solved. Go to step 4. Step 4 Check if off-white background is selected. a Depending on your operating system, set ...
Page 271 - Incorrect margins on prints; A B C D
Action Yes No Step 3 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 272 - Paper curl
Action Yes No Step 3 a Depending on your operating system, specify the paper size fromPrinting Preferences or from the Print dialog. b Resend the print job. Are the margins correct? The problem is solved. Contact customer support . Paper curl Action Yes No Step 1 Move the width and length guides in ...
Page 273 - Print irregularities
Print irregularities ) ) ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded in the tray. b Resend the print job. Do print irregularities still appear? Go to step 2. The problem is s...
Page 274 - Print is too dark
Print is too dark Action Yes No Step 1 a From the Quality menu on the printer control panel, reduce the tonerdarkness. Note: 8 is the factory default setting. b Resend the print job. Is the print still too dark? Go to step 2. The problem is solved. Step 2 a From the printer control panel, set the pa...
Page 275 - Print is too light
Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the print still too dark? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and then resend ...
Page 276 - Printer is printing blank pages
Action Yes No Step 4 Make sure that the paper has no texture or rough finishes. Are you printing on textured or rough paper? From the printercontrol panel, changethe texture settings inthe Paper Texturemenu to match thepaper you are printingon. Go to step 5. Step 5 a Load paper from a fresh package....
Page 277 - Printer is printing solid black pages
Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more tha...
Page 278 - Repeating defects appear on prints
Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 279 - Shadow images appear on prints; Skewed print
Shadow images appear on prints A B C DA B C D A B C DA B C D Leading edge Trailing edge Action Yes No Step 1 Load paper with the correct paper type and weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Go to step 2. Load paper with thecorrect paper type andweigh...
Page 280 - Streaked horizontal lines appear on prints
Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that is supported by the tray. b Resend ...
Page 281 - Streaked vertical lines appear on prints
Action Yes No Step 4 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality problems. 2 Install the imaging unit, and t...
Page 282 - Toner fog or background shading appears on prints
Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked vertical lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging un...
Page 283 - Toner rubs off; ABC; Toner specks appear on prints
Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printer control panel, check the paper typeand weight. Do the paper type and texture match the paper loaded in the tray? Go to step 2. Specify the paper typeand weight from thetray settings to matchthe ...
Page 284 - Uneven print density; Vertical voids appear on prints
Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Is the print density uneven? Contact customer support . The problem is solved. Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a corr...
Page 285 - Solving copy problems; Copier does not respond
Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...
Page 286 - Partial document or photo copies; Poor copy quality
Partial document or photo copies Action Yes No Step 1 Check the placement of the document or photo. Make sure the document or photo is loaded facedown on the scannerglass in the upper left corner. Is the document or photo loaded correctly? Go to step 2. Place the document orphoto facedown on thescan...
Page 288 - Scanner unit does not close; Solving fax problems
Action Yes No Step 9 Check for washed ‑ out or overexposed output. a From the Copy screen, adjust the settings of the following: • Background Removal —Reduce the current setting. • Darkness —Increase the current setting. b Resend the copy job. Do pages show washed ‑ out or overexposed prints? Contac...
Page 289 - Caller ID is not shown; Cannot send or receive a fax
Caller ID is not shown Action Yes No Contact your telephone company to check if your telephone line issubscribed to the caller ID service. Notes: • If your region supports multiple caller ID patterns, then you mayhave to change the default setting. There are two settingsavailable: FSK (pattern 1) an...
Page 291 - Can receive but not send faxes
Action Yes No Step 8 Temporarily disconnect other equipment (such as answering machines,computers with modems, or telephone line splitters) between the printerand the telephone line, and then try sending or receiving a fax. Can you send or receive a fax? The problem is solved. Go to step 9. Step 9 a...
Page 292 - Can send but not receive faxes
Action Yes No Step 2 Load the original document properly. Load the original document faceup, short edge first into the ADF trayor facedown on the scanner glass in the upper left corner. Note: Do not load postcards, photos, small items, transparencies, photo paper, or thin media (such as magazine cli...
Page 293 - Fax and e-mail functions are not set up; Received fax has poor print quality
Action Yes No Step 3 Replace the toner cartridge. For more information, see the instructionsheet that came with the supply. Can you receive faxes? The problem is solved. Contact customer support . Fax and e-mail functions are not set up Notes: • Before you troubleshoot, check if the fax cables are c...
Page 294 - Solving scanner problems
Action Yes No Step 2 Decrease the incoming fax transmission speed. a Open a Web browser, and then type the printer IP address in theaddress field. Notes: • View the printer IP address on the printer home screen. The IPaddress appears as four sets of numbers separated by periods,such as 123.123.123.1...
Page 295 - Cannot scan from a computer; Partial document or photo scans; Poor scanned image quality
Cannot scan from a computer Action Yes No Step 1 Make sure the printer is turned on and that Ready appears on the printer display before scanning a job. Does Ready appear before scanning the job? Go to step 3. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn t...
Page 296 - Scan job was not successful
Action Yes No Step 3 Clean the scanner glass and the ADF glass using a clean, lint ‑ free cloth dampened with water. Is the scanner glass clean? Go to step 4. See “Cleaning thescanner glass” onpage 214. Step 4 Check the placement of the document or photo. Make sure the document or photo is loaded fa...
Page 298 - The scanner does not respond
The scanner does not respond Action Yes No Step 1 Check if the printer is turned on. Is the printer turned on? Go to step 2. Turn on the printer. Step 2 Check if the printer cable is securely attached to the printer and thecomputer, print server, option, or other network device. Is the printer cable...
Page 299 - Solving home screen applications problems; An application error has occurred; Embedded Web Server does not open
Solving home screen applications problems An application error has occurred Action Yes No Step 1 Check the system log for relevant details. a Open a Web browser, and then type the printer IP address in theaddress field. If you do not know the IP address of the printer, then you can: • View the IP ad...
Page 301 - Contacting customer support
Contacting customer support When you contact customer support, you will need to be able to describe the problem you are experiencing, the messageon the printer display, and the troubleshooting steps you have already taken to find a solution. You need to know your printer model type and serial number...
Page 302 - Product information; GOVERNMENT END USERS
Notices Product information Product name: Lexmark MX410de, MX510de, MX511de, MX511dhe Machine type: 7015 Model(s): 470, 630, 670, 675 Edition notice May 2013 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROV...
Page 303 - Trademarks; Noise emission levels
Trademarks Lexmark, Lexmark with diamond design, and MarkVision are trademarks of Lexmark International, Inc., registered inthe United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries. PCL® is a registered trademark of the H...
Page 304 - Temperature information; Product disposal
Note: Some modes may not apply to your product. 1-meter average sound pressure, dBA Printing 53 dBA (MX410); 54 dBA (MX510,MX511) Scanning 45 dBA Copying 55 dBA Ready N/A Values are subject to change. See www.lexmark.com for current values. Temperature information Ambient operating temperature 15.6 ...
Page 306 - Power consumption; Product power consumption
DANGER - Invisible laser radiation when cartridges are removed and interlock defeated. Avoid exposure to laser beam.PERIGO - Radiação a laser invisível será liberada se os cartuchos forem removidos e o lacre rompido. Evite a exposição aos feixes de laser. Opasnost - Nevidljivo lasersko zra č enje ka...
Page 307 - Hibernate Mode; Off mode; Industry Canada compliance statement
Sleep Mode This product is designed with an energy-saving mode called Sleep Mode . The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this productis not used for a specified period of time, called the Sleep M...
Page 308 - Licensing notices; 日本の; VCCI; 規定; European Community (EC) directives conformity
Licensing notices All licensing notices associated with this product can be viewed from the root directory of the installation software CD. 日本の VCCI 規定 製品にこのマークが表示されている場合、次の要件を満たしています。 この装置は、クラス B 情報技術装置です。この装置は、家庭環境で使用することを目的としていますが、この 装置がラジオやテレビジョン受信機に近接して使用されると、受信障害を引き起こすことがあります。取扱説明書に従って正しい取り扱いを...
Page 309 - Notice to users of the Canadian telephone network
The Ringer Equivalence Number (REN) is used to determine the number of devices that may be connected to a telephoneline. Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call. In mostbut not all areas, the sum of RENs should not exceed five (5.0). T...
Page 310 - Avis réservé aux utilisateurs du réseau téléphonique du Canada; Notice to users of the New Zealand telephone network
recommended that the customer install an appropriate AC surge arrestor in the AC outlet to which this device isconnected. An appropriate AC surge arrestor is defined as one that is suitably rated, and certified by UL (Underwriter’sLaboratories), another NRTL (Nationally Recognized Testing Laboratory...
Page 312 - Regulatory notices for wireless products; Exposure to radio frequency radiation
Compliance is indicated by the CE marking. The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA.The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, MillenniumTower III, 1095 Budapest H...
Page 316 - Limited warranty; Limited warranty service
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, fromLexmark or a Lexmark Remarketer, referred to in this statement as “Remarketer.” Limited warranty Lexmark warrants that this product: —Is manufactured from new parts, or new and ser...
Page 317 - Additional rights
Extent of limited warranty Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of printsproduced by any product. Warranty service does not include repair of failures caused by: —Modification or unauthorized attachments —Accidents, misuse, abus...
Page 318 - Patent acknowledgment
Patent acknowledgment The use of this product or service is subject to the reasonable, non-discriminatory terms in the Intellectual PropertyRights (IPR) Disclosure of Certicom Corp. at the IETF for Elliptic Curve Cryptography (ECC) Cipher Suites for TransportLayer Security (TLS) implemented in the p...
Page 319 - Index; Numerics
Index Numerics 250 ‑ sheet tray installing 42 550 ‑ sheet tray installing 42 Symbols [x] ‑ page jam, clear manual feeder. [25y.xx] 236[x] ‑ page jam, clear standard bin. [20y.xx] 233[x] ‑ page jam, open automatic feeder top cover. [28y.xx] 237[x] ‑ page jam, open front door. [20y.xx] 229[x] ‑ page j...