Page 3 - Licensing Notice
3 Licensing Notice This product contains software developed and copyrighted by Lexmark. In addition, the product software may contain: • Software licensed under the provisions of the GNU General Public License version 2 and/or the GNU Lesser General Public License version 2.1 • Software licensed und...
Page 4 - Contents
Contents 4 Contents Chapter 1: Introduction to MarkVision Professional .................. 7 Introduction..................................................................................................... 7 Terms used in this document ...................................................................
Page 7 - Introduction to MarkVision Professional; Introduction
Introduction to MarkVision Professional 7 1 Introduction to MarkVision Professional Introduction MarkVision TM Professional (MVP) is a Web-enabled device management utility designed for IT staff. MarkVision works as a client-server application. The server component is responsible for discovering and...
Page 8 - Terms used in this document
Terms used in this document 8 • Display devices that meet predefined criteria (such as Toner Low) so you can fix problems before they affect user productivity. • Schedule time-intensive activities, such as company-wide device discovery or updating print server firmware when network use is at a minim...
Page 9 - Supported devices; MarkVision components; The MarkVision Client; MarkVision Client Application
MarkVision components 9 • Confidential print job settings New settings have been added to the General Settings (Printer) task for MVP 11.0 that help protect confidential print jobs. The Confidential Print Job Expiration setting lets an administrator set a specific time interval that a confidential p...
Page 10 - MarkVision Messenger; MarkVision Server; MarkVision Web Server
MarkVision components 10 plug-in for UNIX and other platforms, go to: http://java.sun.com/products/plugin/ index.html . The MarkVision Client application and the Web Client are essentially the same program. All information that is being managed by the MarkVision Server is available to users of eithe...
Page 11 - System requirements; Minimum RAM and processor configurations for multiple devices
System requirements 11 Server accepts HTTP requests on a non-standard port (9180) that does not interfere with any other existing web servers. System requirements The following are minimum requirements for installing and running MarkVision Professional. These requirements are for both the server and...
Page 12 - MarkVision Professional for UNIX systems; Java Virtual Machine recommendations
System requirements 12 MarkVision Professional for UNIX systems MarkVision Professional for UNIX systems is available for all supported UNIX platforms that provide Java Runtime Environment 1.4.2. Supported UNIX systems Java Virtual Machine recommendations Operating system Version numbers Hardware IB...
Page 17 - Using MarkVision Professional; Installing MarkVision Professional; Before you install; Where to install MarkVision components; MarkVision supplies several installable components
Using MarkVision Professional 17 2 Using MarkVision Professional Installing MarkVision Professional Before you install Before you install the MarkVision Server: 1 Make sure you have 70MB of hard disk space available for a complete installation. 2 Decide where to install the MarkVision Server. You mu...
Page 18 - Installation notes; Products and Supplies
Installing MarkVision Professional 18 • Windows Web package • Mac OS X Web package • UNIX Web package (Java runtime environment is required) When you are installing the MarkVision components, a dialog will appear that shows the hierarchy in which the different components can be installed. You can in...
Page 19 - To uninstall MarkVision Professional; Windows default file locations; Installing MarkVision Professional for UNIX systems
Installing MarkVision Professional 19 3 Click Software . 4 Click MarkVision Professional . 5 Download the MarkVision Professional 11.0 package. 6 Open the MarkVision Professional Installation package, and follow the instructions on the screen. For a successful installation • The operating system mus...
Page 21 - AIX
Installing MarkVision Professional 21 12 Click Yes to start the installation. Note: If the HOME variable was not set for root when you started SAM, an error message appears. Ignore the message and click OK . 13 During Installation, select Logfile to view the installation log. Note: Make sure there a...
Page 22 - RedHat Linux SuSE Linux; all
Installing MarkVision Professional 22 RedHat Linux; SuSE Linux 1 Download the MVP package file from the Lexmark Web site and place the package file in the /tmp directory. 2 Unzip and untar the file: $ tar zxvf /tmp/markvision-pro-linux-glibc2-x86.tar.gz 3 cd to the package directory: $ cd /tmp/markv...
Page 23 - Unix general file locations; MarkVision Application; Setting up the MarkVision Professional UNIX Server
Installing MarkVision Professional 23 c When a message appears telling you the installation was successful, type q to quit. Note: You must install all the packages in the same location. 5 Type the following on the command line and answer any questions that appear: /opt/lexmark/setup.mvjserver Unix g...
Page 24 - FindJava; To uninstall the MarkVision Professional UNIX Client
Installing MarkVision Professional 24 FindJava This script is used by multiple scripts to locate the appropriate version of Java Virtual Machine on the system. This script attempts to find the path to the “java” binary in standard system locations. If the JVM is not found in standard system location...
Page 25 - Removing MarkVision Professional packages; Installing MarkVision Professional into CDE; To integrate MarkVision Professional into the CDE:
Installing MarkVision Professional 25 2 Unmount the MarkVision Professional directory. Refer to your operating system documentation for unmounting instructions. Removing MarkVision Professional packages With root authority, you can remove MarkVision Professional using these utilities: Depending on t...
Page 26 - Removing the MarkVision Professional CDE:; Installing MarkVision Professional into KDE; To integrate MarkVision Professional into the KDE:; Removing the MarkVision Professional KDE:; Installing MarkVision Professional into GNOME; To integrate MarkVision Professional into the GNOME:; Removing the MarkVision Professional GNOME:
Installing MarkVision Professional 26 Removing the MarkVision Professional CDE: When removing the MarkVision Professional Client package, you must manually remove the CDE snap-in. To uninstall the CDE snap-in, as root, type the following in the command line: # /usr/mv_pro/bin/mark2cde -d Installing ...
Page 27 - Finding space to install MarkVision Professional; Installing MarkVision Professional for a Novell NetWare server; NWCONFIG
Installing MarkVision Professional 27 To uninstall the GNOME snap-in, as root, type the following in the command line: # /usr/mv_pro/bin/mark2gnome Finding space to install MarkVision Professional Some operating systems require you to install MarkVision Professional in a particular directory. If the...
Page 28 - To stop the MarkVision Server; To start the MarkVision Server; Upgrading from previous versions of MarkVision
Installing MarkVision Professional 28 To stop the MarkVision Server To save the MarkVision Server settings during a Novell Server shutdown or reset, add the following commands to the SYS:\SYSTEM\SHUTDOWN.NCF file. At the server console, enter the following commands: SYS:\LEXMARK\MVPS\MVPWEB stop SYS...
Page 29 - To export devices from classic MarkVision:; Getting started; Invoking the MarkVision Client; Opening the MarkVision Application
Getting started 29 For versions earlier than MarkVision Professional 6.0, such as MarkVision for Intranets, or classic MarkVision, we recommend that you uninstall the old version before attempting a new installation. To export devices from classic MarkVision: 1 In Classic MarkVision, under the Confi...
Page 30 - Opening the MarkVision Application on a UNIX system; export DISPLAY; Starting MarkVision Professional
Getting started 30 Opening the MarkVision Application on a UNIX system If you are using MarkVision Professional from a UNIX system, you can access MVP from either a command line or the MarkVision Professional Web Client. Using the MVP UNIX Client from the command line: If it is supported by your wor...
Page 31 - Hide Details; Managing your devices with MarkVision Professional
Getting started 31 the supported server that holds the least number of connections, allowing you faster access to MVP. Clicking Hide Details will remove the server details from the display. Once you have connected to a MarkVision Server, the setup wizard appears. Use the steps outlined in the wizard...
Page 32 - Gathering information about printers; Basics; Home screen; log in to MarkVision Professional; Layout; Using Quick Find
Basics 32 • Gathering information about printers . Use the Custom Tables task to view information about your devices. • Managing plug-ins . Use the Software Update task to install and remove plug-ins for additional device support. The All Tasks list There are many more device management tasks availa...
Page 33 - Creating folders; Multi-select capability
Basics 33 IP addresses should be in the dot notation form of X.X.X.X, for example, 192.168.12.34. To perform a network discovery (search a subnet), use a zero(0) or asterisk (*) as a wildcard. For example, 192.168.0.0 would search the entire Class B network, finding all devices whose address begins ...
Page 34 - All Tasks list
Basics 34 • The All Tasks list on the MarkVision Professional Home screen • The menus (for example: MarkVision Æ Personal Settings ) • The MarkVision Professional toolbar (also available by right-clicking a device) • The MarkVision Professional (MVP) Home screen Note: Because of its customizable use...
Page 40 - Configuring MarkVision Professional; Adding and removing devices; Creating discovery profiles
Configuring MarkVision Professional 40 3 Configuring MarkVision Professional Adding and removing devices MarkVision Professional lets you search your network for devices, such as printers and print servers. You can then schedule and configure discoveries to suit your needs. Once devices are "dis...
Page 41 - Adding devices; Discovering devices
Adding and removing devices 41 • After you enter the address information, you can enter SNMP community names to change the read or write access privileges. To change privileges from the default value (public), enter the new community names in the appropriate field. The community names are case-sensi...
Page 42 - Including and excluding devices; Exclude; Advanced features; Advanced
Adding and removing devices 42 a full discovery can render the MarkVision Server virtually unusable while the discovery is executing. Including and excluding devices The Include and Exclude tabs on the Manage Discovery Profiles screen display lists of devices that are to be included or excluded from...
Page 43 - Import / Export buttons; Schedule; Start; Scheduling tasks; Naming devices; Custom Names; Add Devices
Adding and removing devices 43 Import / Export buttons You can use the Import and Export buttons to import or export profiles for discovery. They are saved in XML format. Load / Save buttons The Save button saves the information in the Devices to Include on the Server and Devices to Exclude from the...
Page 44 - To use the Add Devices task:; Device discovery results
Creating folders 44 To use the Add Devices task: 1 Select Add Devices from the All Tasks menu, or select MarkVision Æ Device Discovery Æ Add Devices on the MVP Home screen. 2 Select a specific device or devices from the list of existing devices on the screen, or click Add to enter a new device addre...
Page 46 - Using filters; Using filters
Using filters 46 You can also use the Load and Save buttons to import or export a filter set. The Save button saves the filter criteria you have selected as a file which can later be retrieved using the Load button. For more information on creating filters, see Using filters . Using filters The Filt...
Page 47 - When multiple conditions are selected
Using filters 47 When multiple conditions are selected • Clicking the All conditions must be met radio button means that every device must meet every criterion displayed by the filter. • Clicking the At least one condition must be met radio button means that devices must meet only one condition disp...
Page 48 - Creating user accounts and user groups; privileges; Create an administrator account; Create a new user
Creating user accounts and user groups 48 3 She clicks New to create another filter criterion, and then selects the following from the Parameter and Operation list boxes. She must manually type in the firmware code (1.10.17). 4 Since Mary's printers need to meet both conditions, she clicks the All c...
Page 49 - Create a new user account
Creating user accounts and user groups 49 3 Confirm the password that you entered. The indicator light to the right of the field turns green and enables the OK button when the password confirmation is entered correctly. 4 Click OK . Create a new user account An administrator account must be created ...
Page 50 - Create a user group
Creating user accounts and user groups 50 For example: Note: If you assign task privileges for your users and then add the user accounts to a group, your users will have access to tasks granted by both the account and the group. For example, if a user account is not given access to the Device Discov...
Page 51 - To remove a user account or group; Remove; OK; Assigning user privileges; User Accounts and Groups task; Administrator privileges
Assigning user privileges 51 • To remove a user account or group 1 Select the account or group that you want to remove, and then click Remove . 2 If the Confirm Account and Group Deletion setting is enabled under Personal Settings task, enter your user account and password into the confirmation prom...
Page 52 - MarkVision Professional Security; Adapter password conformance; Enter Device Password task; Using the Enter Device Password task; Device Password task
MarkVision Professional Security 52 4 MarkVision Professional Security Adapter password conformance MarkVision Professional emphasizes the password protection of individual network devices. Access to network devices that are password protected through MVP are tightly regulated, increasing MarkVision...
Page 53 - Using the Device Password task; Manage Global Password List task; To add a device password
Adapter password conformance 53 Using the Device Password task 1 Go to Settings Æ Security Æ Device Password or select Device Password from the All Tasks list. 2 Select the device that you want to set a password for. 3 Edit the Old Password field accordingly: a If you want to change an existing devi...
Page 54 - To edit a device password; Confidential print job settings
Confidential print job settings 54 3 Enter the new password. 4 Click OK . To edit a device password 1 Go to MarkVision Æ Manage Global Password List or select Manage Global Password List from the All Tasks list. 2 Select the password you want to edit. 3 Click Edit . 4 Enter a new password. 5 Confirm...
Page 55 - Using Confidential Print Job Lockout
Confidential print job settings 55 Using Confidential Print Job Lockout The Confidential Print Job Lockout feature is available under both the General Settings (Printer) task and the Device Policy tasks. To use Confidential Print Job Lockout with the General Settings (Printer) task: 1 From the MarkV...
Page 57 - Setting server communication security; Setting the server communication security password
Secure communication 57 The degree of security with which the devices and the server communicate over the network is then determined by the security level that has been set on the MarkVision Server in conjunction with the communication security that has been applied to the device. Note: Secure commu...
Page 58 - Setting the server communication security level; LDAP Server authentication
Secure communication 58 Setting the server communication security level 1 Go to MarkVision Æ Administrative Settings or select Administrative Settings from the All Task list. 2 Select the Communication Security tab at the top of the dialog. 3 Move the slide bar to indicate the desired communication ...
Page 59 - Setting communication security for devices; Using the Communication Password task
Secure communication 59 4 Click Apply . 5 Click OK . Setting communication security for devices The two tasks that control communication security for devices are the Communication Password task and the Printer Lockdown task. The Communication Password task lets the user synchronize the communication...
Page 60 - Using the Printer Lockdown task; Secure viewing of encrypted hard disk drives; User authentication
Secure viewing of encrypted hard disk drives 60 To remove the device communication password: 1 Click Remove Password . 2 Make sure the device has not been locked down. For more information on printer lockdown, see Using the Printer Lockdown task. 3 Click Yes . Using the Printer Lockdown task 1 From ...
Page 61 - To enable LDAP Server authentication
User authentication 61 LDAP Server authentication MVP Administrators can use their company’s LDAP server to authenticate user IDs and Passwords, eliminating the need for MarkVision Client users to maintain separate login IDs and passwords for use with MarkVision Professional. If an administrator cho...
Page 62 - Active session expiration
User authentication 62 3 Click Next . 4 Enter your LDAP Server information. a If Anonymous or Simple is selected as the authentication mechanism: Enter the LDAP Server Address , Port Number , Search Base , and User Attributes in the LDAP Settings area. b If Secure is selected as the authentication m...
Page 63 - To use active session expiration; Account password expiration; To set the account password expiration interval
User authentication 63 To use active session expiration 1 Go to MarkVision Æ Administrative Settings or select Administrative Settings from the All Tasks list. 2 Under the Intervals section of the dialog, specify the active session expiration interval in minutes (10 to 60 minutes). To remove active ...
Page 64 - Managing devices; Finding the devices you want
Managing devices 64 5 Managing devices Finding the devices you want There are numerous ways to find devices using MarkVision. You can search for one device using specific criteria, or multiple devices using a variety of methods. Note: MarkVision only recognizes devices that have been discovered usin...
Page 65 - Organizing devices; Creating custom views; To create a custom view; Creating custom tables
Creating custom views 65 4 Click OK , and then click Find . A list of any color duplex printers on your MarkVision Server appears. You can also create a folder that automatically populates itself with color printers that have duplex units. For help creating such a folder, see Organizing devices . Cr...
Page 66 - Creating a custom table
Creating custom tables 66 Creating a custom table 1 Select Custom Tables - Create/Manage from the All Tasks menu. 2 Click New . (To edit an existing custom table, click the table's name.) 3 Give your table a descriptive name. 4 From the Available Columns box, select the items to be included in the t...
Page 67 - Using device policies; Reasons to create a device policy
Using device policies 67 Using device policies A device policy contains saved printer or print server settings. When a policy is created, it can then be applied to one or more devices. The device's settings are then reconfigured to match the settings listed in the policy. Any setting that is not app...
Page 68 - Apply Policy; Check device policy conformance; Device Policies - Check Conformance; Scheduling device policies; Tasks you can schedule using MarkVision
Scheduling tasks 68 Select the device policy you created ("Company Printer Settings") from the Device Policies list and click Apply Policy . Check device policy conformance The Device Policies - Check Conformance task displays a selected device’s current settings in comparison to its applied...
Page 69 - To schedule a task; Device Discovery task
Managing plug-ins 69 To schedule a task When you access the Scheduling task, the scheduling screen appears with a list and calendar showing all presently scheduled events. 1 Select Scheduling from the All Tasks menu or click Actions Æ Scheduling . 2 Click Add . 3 Select the event you want to schedul...
Page 70 - Generic file download; Scheduling
Generic file download 70 • Remove The Remove option lets you uninstall a selected plug-in. First select the plug-in(s) that you want to uninstall from the list. Click Remove . This removes the selected plug-in(s) from the server and the client. The uninstall script on both the server and the client ...
Page 71 - Using the Generic File Download task; Resource Management; Using the Resource Management task; Uploading resource files to the MarkVision Server
Resource Management 71 Using the Generic File Download task 1 Select the file(s) that you want to download from the list of available files on the MarkVision Server. If there is a file from another location that you want to include in the list, click Load to browse for local files that you can load ...
Page 72 - Removing resource files from the MarkVision Server
Resource Management 72 3 Click Upload to browse for the font file(s) that you want to load on the server. 4 In the Upload Resources dialog, enter the file name in the file field or click Browse to locate the file(s). Note: To upload multiple files simultaneously, use the Browse feature and then Ctrl...
Page 73 - Bookmark Management; BOOKMARKS
Bookmark Management 73 7 Use the ( > ) button to transfer the printers to the Selected Printers window. Then click or Ctrl + click the devices you want to download to. 8 Click Existing Files to display the files currently stored in the device’s memory. Select Font or Overlay to show the different...
Page 74 - Using the Bookmark Management task
Bookmark Management 74 Using the Bookmark Management task Creating folders The Bookmark Management task provides a default root folder called BOOKMARKS, to which additional folders or bookmarks can be added. To create a new folder: 1 Go to Actions Æ Bookmark Management or select Bookmark Management ...
Page 75 - Loading an existing bookmark
Bookmark Management 75 Loading an existing bookmark Bookmarks may be loaded from either an existing file or printer memory. Once the Load Bookmark dialog has been opened, the option to either Browse for a specific file or select a specific printer is provided. 1 Go to Actions Æ Bookmark Management o...
Page 76 - Deleting a bookmark or folder
Bookmark Management 76 Deleting a bookmark or folder 1 Go to Actions Æ Bookmark Management or select Bookmark Management from the All Tasks list. 2 Load the folder or bookmark set that contains the bookmark(s) that you want to delete. 3 Select the folder or bookmark that you want to delete. Selectin...
Page 77 - Wireless print server support; Creating a WLAN device policy
Wireless print server support 77 Wireless print server support In addition to adding device support for several new wireless devices (for a complete list of the printers and print servers that MVP supports, see Supported devices ), MarkVision Professional 11.0 provides the ability to setup and confi...
Page 78 - Using the Install CA Certificate task; Destination management
Destination management 78 4 Enter the appropriate authentication or encryption information for the wireless security mode that you selected. Some wireless security modes require certificates to work properly. To install the appropriate certificates, go to the print server embedded Web page or use th...
Page 79 - Using destination management tasks; Editing destinations
Destination management 79 Using destination management tasks 1 Select one of the four destination management tasks from the All Tasks menu, or select Settings Æ MFP Æ Destinations from the MVP home screen. 2 Using either Quick Find, or by choosing a specific device (or devices) from existing folders...
Page 80 - Removing destinations; Destinations in device policies; Changing printer settings; Checking printer status
Changing printer settings 80 Removing destinations 1 Select one of the four destination management tasks from the All Tasks menu, or select Settings Æ Destinations from the MVP Home screen. 2 Using either Quick Find, or by choosing a specific device (or devices) from existing folders, select the dev...
Page 82 - Finding the devices you; Viewing a print server embedded Web page
Viewing a print server embedded Web page 82 Using filters to automatically populate folders 1 Select Folder Configuration from the All Tasks menu. 2 Click New to create a new folder, or select a specific folder to edit an existing one. 3 Enter the name of the new folder. 4 Select the properties to u...
Page 83 - Creating maps; Creating a map
Creating maps 83 more information on creating folders and using filters, see Organizing devices and Finding the devices you want . Create a map view You can use the Map task to create a graphical representation that illustrates the distribution of your printers by placing a printer icon on a map bac...
Page 84 - Monitoring printer supplies
Monitoring printer supplies 84 Monitoring printer supplies There are several methods you can use to monitor printer supplies. If you are responsible for monitoring multiple printers: • Select Folder Configuration from the All Tasks menu and create a folder with a filter based on the status criteria ...
Page 85 - Moving the MarkVision Server
Moving the MarkVision Server 85 5 Replace the data files saved in step 2 into the same locations on the new machine. 6 Restart the MarkVision Server. Note: The listed files do not contain settings for window and frame sizes or positional information. Starting and stopping the MarkVision Professional...
Page 86 - Starting and stopping the MarkVision Web service on a UNIX system; Importing and exporting MVP Server settings; Exporting MVP Server settings
Moving the MarkVision Server 86 To stop the MarkVision Web service, type: /usr/mv_pro/bin/MvWebService stop Starting and stopping the MarkVision Professional Server on a UNIX system To start the MarkVision Server, type: /usr/mv_pro/bin/MvService start To stop the MarkVision Server, type: /usr/mv_pro...
Page 87 - Flashing print servers; To flash Lexmark print servers; Lexmark; Formatting storage devices; Storage Devices; Print Permissions Technology
Flashing print servers 87 Flashing print servers Periodically, you may need to rewrite the flash memory inside one or more of your print servers. For example, let's say Customer Support recommends you upgrade to a newer or different version of firmware to solve a network printer problem. You can als...
Page 89 - Using the Print Permissions Technology tasks; Queue management; Configuring the; Configuring the MarkVision Server; For Windows operating systems only
Queue management 89 Using the Print Permissions Technology tasks 1 Go to Settings Æ Printer Æ Print Permissions Technology and select either Users Table or Hosts Table . 2 Select the supported color devices that you want to use with the task from the Find Results window. For information on locating ...
Page 90 - To create print queues; For Windows XP administrator accounts without
Queue management 90 3 Double-click Services . 4 In Services, right-click MarkVision Server . 5 Select Properties . 6 Select the Log On tab. 7 Select the This account radio button. 8 Enter the user ID and password for an administrative account. To create print queues 1 Go to Actions Æ Queue Managemen...
Page 91 - To remove print queues
Queue management 91 9 Click Next . 10 Verify that the print queue information is correct for each host computer in the queue creation table. If the default settings are incorrect, select the table entry, and modify each of the fields in the dialog below the table. 11 Click Select to open the Print D...
Page 93 - Installing MarkVision Messenger
MarkVision Messenger 93 6 MarkVision Messenger MarkVision Messenger is a utility that lets you create Actions. An Action defines a command to execute whenever an event occurs across a set of devices. Device Status Events are conditions signaled by messages like Paper Tray Missing or Toner Low. Folde...
Page 94 - How does MarkVision Messenger work?; Event Types; Device Status Alerts; All Devices on the MarkVision Server
How does MarkVision Messenger work? 94 • The type of event your Action will monitor • The devices your Action will monitor • The type of command your Action will execute With MarkVision Messenger, you can create Actions to automate many printer administration tasks. For example, you can configure Ac...
Page 95 - Devices in a Specified Folder; Command types; Execute a command line on the MarkVision Server; Delaying Event
How does MarkVision Messenger work? 95 Devices in a Specified Folder If your Action will monitor only a specific folder, choose this option. For example, if you were in charge of devices on the third floor, and had configured a folder on the MarkVision Server that included these devices, you could l...
Page 96 - Custom filters; Send device status alerts to a Tivoli event server; Toner Low; Simple Filters; While
How does MarkVision Messenger work? 96 specify that your Action only respond when Tray 3 is removed from monitored printers. See Custom filters for more information. Send device status alerts to a Tivoli event server MarkVision Messenger contains a custom event adapter that integrates with Tivoli's ...
Page 98 - Distribute; Trigger on Either Active or Clear filters; Trigger on Either Active or Clear; Trigger on Active filters; Trigger on Active
How does MarkVision Messenger work? 98 IfThen(EventDataIs("state", "ACTIVE")) Distribute } In this example, And was used to build a compound condition. The While loop is only entered or repeated if the event is active for Tray 3 . The code within the loop is the same as the code for ...
Page 99 - How do I use MarkVision Messenger?; Step 1: Preview the steps; Create New; Step 2: Name your Action
How do I use MarkVision Messenger? 99 How do I use MarkVision Messenger? Use MarkVision Messenger to create Actions that automatically perform printer administration tasks in response to printer events. Use the following examples for ideas about how you can use MarkVision Messenger to: • Keep a log ...
Page 100 - Step 3: Set user access; Public; Step 4: Select the Event Type; Printer
How do I use MarkVision Messenger? 100 From the Description Information screen: 1 Enter a unique name for you Action in the Name: field. 2 Enter a more detailed description about your action and what it does in the Description: field. 3 Enter instructions associated with your Action in the Notes: fi...
Page 101 - Step 5: Select specific events or folder; If your Action is triggered by a Printer Folder Alert; Remove an event from the Selected Events: list; Step 6: Select devices
How do I use MarkVision Messenger? 101 Step 5: Select specific events or folder Depending on the Event Type you have chosen, you must now tell MarkVision Messenger either the Device Status Alerts your Action will monitor, or the folder whose events your Action will monitor. If your Action is trigger...
Page 102 - Step 7: Select a command
How do I use MarkVision Messenger? 102 • Select All Devices on the MarkVision Server to monitor all devices, even ones added to the server later. • Select Devices in a Specified Folder to monitor all devices in a specified folder, even ones added to the folder later. • Select Selected Devices to spe...
Page 103 - Step 8: Compose the command; To send an e-mail message; set up your SMTP mail server; To execute a command line on a remote host; Command Line Parameters:; To execute a command line on the MarkVision Server
How do I use MarkVision Messenger? 103 Step 8: Compose the command Keywords represent information about your Action, a device, or an event. You can pass this information to your command on the MarkVision Server or a remote host, or choose to embed it in an e-mail message. To send an e-mail message 1...
Page 104 - To setup a Tivoli event server; Setting up the Tivoli event adapter; Step 9: Select a filter; If your Action is triggered by Device Status Alerts:; Step 10: Customize a filter
How do I use MarkVision Messenger? 104 To setup a Tivoli event server To execute this command, see Setting up the Tivoli event adapter . Step 9: Select a filter A filter lets you control commands that execute when events occur. Your filter options depend on the Event Type. If your Action is triggere...
Page 105 - Tips; Step 11: Verify Action information; Yes; Modifying an Action
How do I use MarkVision Messenger? 105 Notes: • Click Tips for more information and sample scripts. • When you upload a script file, all information in the text field is erased. Make sure you upload the script file first, and then make changes or enter additional information. Step 11: Verify Action ...
Page 106 - Enabling an Action; Enable Selected; Disabling an Action; Disable Selected; Deleting an Action; Delete Selected; Viewing Action information; Done
How do I use MarkVision Messenger? 106 Enabling an Action 1 From the MarkVision Messenger Home screen, select the Action you want to enable by clicking the box to the left of the Action name. 2 Click Enable Selected . The status of the selected Action changes to Enabled. Note: You cannot enable an A...
Page 107 - Setting or changing user data
How do I use MarkVision Messenger? 107 Setting or changing user data User data identifies and provides more information about a specific device or set of devices. It is associated with the action.sourcedata keyword string that can be inserted into the Command Line Parameters: list. You can associate...
Page 108 - Keeping a log of paper jams; Delaying Event notifications
How do I use MarkVision Messenger? 108 Keeping a log of paper jams You can create an Action to keep a log of specific device events. For example, you may want to keep a log of paper jams to determine the average time it takes for them to be cleared. To set up an Action to log paper jams: 1 From the ...
Page 109 - Monitoring specific device paper trays
How do I use MarkVision Messenger? 109 Let's say you created an Action to send an e-mail notification when a Load Paper or Envelope condition occurs. But after a week, the e-mail recipient is receiving too many notifications, and often when he goes to a device, someone else has already loaded more p...
Page 110 - Ordering supplies
How do I use MarkVision Messenger? 110 5 In the text field, enter a script that only executes the command when the parameter is the paper tray you want to monitor. For example: IfThen (EventDataIs("location", "Tray2")) Distribute 6 Click , and then complete the remaining steps. Sendi...
Page 111 - Setting up a SMTP mail server
How do I use MarkVision Messenger? 111 automated ordering system to order toner for the printer, and allows time for the new toner to arrive and be installed before more Supply Low and Supply Empty messages are logged. To create an Action to order supplies: 1 From the MarkVision Messenger Home scree...
Page 113 - Troubleshooting; Problems with user accounts and account groups; Error reading account; A message that indicates there was an error reading accounts; Possible causes
Troubleshooting 113 7 Troubleshooting Problems with user accounts and account groups Error reading account When you log in, MarkVision validates your account by requiring a user name and password. At login, if you see: A message that indicates there was an error reading accounts Possible causes • Th...
Page 114 - Error reading password; A message that indicates there was an error reading the password.; Forgotten password
Problems with user accounts and account groups 114 3 Ask the user to attempt to log in again. If LDAP authentication is enabled, verify that all LDAP settings are correct both in MVP and on the LDAP server. User account names should be consistent with the account listings in your LDAP server’s direc...
Page 115 - If you have forgotten your password; User actions; Problems with network devices; MarkVision is unable to find a network device
Problems with network devices 115 If you have forgotten your password User actions Ask your administrator to reset your password. Administrator actions Reset the user's password. 1 Click User Accounts and Groups from the All Tasks menu. 2 Select the appropriate account. 3 Change the password informa...
Page 116 - “Device not responding” message appears
Problems with network devices 116 • Make sure all the physical connections among the print server, the printer, and the network are working. 7 Turn the printer and the print server off, and then on again. Turn the printer on first so when you turn on the print server, it can determine whether the pr...
Page 117 - Printer information appears incorrect; A message that indicates there was an error reading printers.; Problems with MarkVision Messenger; Cannot access MarkVision Messenger
Problems with MarkVision Messenger 117 Printer information appears incorrect Occasionally, the printer may lose contact with MarkVision because something happens to the printer. For example, if the printer is turned off, the information in MarkVision is not updated until the printer is turned back o...
Page 118 - No e-mail notification; Administrator actions:
Problems with MarkVision Messenger 118 • The MarkVision Web Server service is not running correctly. • The MarkVision Web Server is not your default Web server, and you have forgotten to add port 9180 in your address. User actions: • Verify that you entered the URL correctly. • Contact your administ...
Page 119 - Problems with actions; Cannot create a new action; Administrator action:; Cannot enable an action
Problems with actions 119 Problems with actions Cannot create a new action Possible cause: The MarkVision Web Server service is not running correctly. User action: Contact your administrator. Administrator action: • Verify that the MarkVision Web Server service is running correctly. • Restart the se...
Page 120 - Cannot delete an action; Action has unexpected results
Problems with actions 120 User action: Try again later, or contact the user who has selected the action. Cannot delete an action Possible causes: • The action is enabled by another user. • Another user has selected the action. User action: Try again later, or contact the user who has selected the ac...
Page 121 - Action list is empty; No private actions listed
Problems with actions 121 User actions: • Click the action name to review a detailed summary and verify its accuracy. • Contact your administrator. Administrator action: • Review the system log. • Restart the MarkVision Web Server service to verify that it is running correctly. Action list is empty ...
Page 122 - Miscellaneous problems; The client and server cannot communicate; A message that indicates there was an error reading folders; All folders are missing (no login error messages); Out of available memory
Miscellaneous problems 122 Miscellaneous problems The client and server cannot communicate If there is a firewall installed on the network, and the MarkVision Client and the Server exist on opposite sides of the firewall, the client will not be able to communicate with the server; MVP will stop resp...
Page 123 - Control Panel; Java Runtime Parameters; Cannot enter characters in printers in a different language
Miscellaneous problems 123 User actions To change the Java plug-in settings: 1 In Windows, access the Java plug-in settings from the Control Panel . 2 In the Java Runtime Parameters box, type: -ms16m -mx64m Note: The entry "-ms16m" reserves 16MB memory when the application starts. The entry ...
Page 124 - Frequently Asked Questions; How do I get to the server after installing?; MarkVision Professional; Connect; Browse; Login
Frequently Asked Questions 124 8 Frequently Asked Questions How do I get to the server after installing? Accessing the MarkVision Professional Server with the MarkVision Application In application form, the client is installed locally so it can be launched just like any other program installed on th...
Page 125 - How do I discover printers?; Manage Discovery Profiles task; Quick Find task
How do I discover printers? 125 plug-in is provided and you are automatically prompted to install it the first time you run the MarkVision Web Client. How do I discover printers? Device discovery in MarkVision Professional 11.0 is now managed through the use of discovery profiles. During MVP Setup, ...
Page 126 - Is there any way to speed up device discoveries?
Is IPX supported? 126 Adding devices In some situations you may want to discover some devices without creating a profile. In these situations you can use the Add Devices task to discover individual or small groups of devices. To use the Add Devices task: 1 Select Add Devices from the All Tasks menu,...
Page 127 - What do the lines through some devices mean?; Device Incapable of Task; Why are some devices displayed in red text?
What are the differences between the Application and the Web Client? 127 From the Scheduling task, the MarkVision Server can be set to perform network discoveries once, daily, weekly, or monthly. Device discoveries can be scheduled to occur at off times, when network traffic is less busy, and routin...
Page 128 - How do I create a filter and apply it to a folder?
How do I create a filter and apply it to a folder? 128 for the duration of the current Client session. The Enter Device Password task is located under MarkVision Æ Enter Device Password or in the All Tasks list. An administrator also has the option to add a device’s password to the Manage Global Pas...
Page 129 - What is MarkVision Messenger?
What is MarkVision Messenger? 129 As in the Basic filter configuration, if All is selected, a device must meet all conditions. If Any is selected, a device must meet at least one condition to be included in the folder. If only one condition is specified, the Any and All radio buttons will be grayed ...
Page 130 - How do you create actions?; Paper Jam
How do you create actions? 130 How do you create actions? The following steps are an example of how to create an Action in MarkVision Messenger. This sample Action sends an e-mail message to a fictional address, ([email protected]) whenever a printer monitored by the MarkVision Server enters a Paper Jam...
Page 131 - Where is the README file?
Where is the README file? 131 Messenger, and a description of each is in the Keyword Detail box, directly under the Keywords list. 11 Select the type of filter for your action: • Trigger on Active sends an e-mail whenever a printer enters a Paper Jam state. • Trigger on Either Active or Clear sends ...
Page 132 - How do I change the MarkVision Web Server port?; Where can I find additional Tivoli support for MarkVision?
How do I change the MarkVision Web Server port? 132 How do I change the MarkVision Web Server port? The port upon which the MarkVision Web Server responds to web requests is also configurable. It may become necessary to do this if you want to simplify the Web Client URL to make requests on port 80, ...