Page 3 - Table of Contents; Page
3 Table of Contents Chapter1.0 1.11.21.31.41.51.61.71.8 2.0 2.12.22.32.4 3.0 3.13.23.3 4.0 4.14.24.3 5.0 5.15.25.35.45.55.6 6.0 6.1 7.0 7.17.27.37.4 8.0 8.18.28.3 Standard Troubleshooting Approach (S.T.A.) ............................................................... Why A Standard Troubleshooting...
Page 5 - cost of service; How To Use The STA
5 1.3 Professional Customer Service Doing your job in a way that keeps cost of service low and profi t margin high also creates customer satisfaction. That’s being a professional! 1.4 Responding To An Incoming Service Call 1.0 Standard Troubleshooting Approach (S.T.A.) 1.1 Why A Standard Troubleshoo...
Page 6 - Spa Map
6 4. • • • 5. • 6. • • 7. • • • Question the homeowner to determine, if possible, what specifi c component is not functioning.Use the map of the spa (see below); become familiar with the components and their names. This will also help when speaking to technical service.Keep the Owner’s manuals in an...
Page 7 - Have one in your truck!; BENEFITS YOU WILL RECOGNIZE; real; service
7 8. 9. 10. • 11. • 12. • 13. Make Sure there is access to the main breaker and GFCI, and ask the homeowner to disconnect if possible before you arrive at their home. Use the home service visit as an opportunity to sell aftermarket items such as chemicals, towels, etc. Educate your staff regarding c...
Page 8 - Always support the product that you service.; Do not berate the product in front of the homeowner.; It is essential to maintain the integrity; Preparing For A Service Call
8 1. • • 2. • 3. • 4. • • 5. • • 6. • 7. • 8. • • Know what each call is asking of you; determine whether or not the extent of service can be han-dled with a simple phone call or if it requires a visit.Determine whether the call is warranty or non warranty. Make sure the customer is aware that the m...
Page 9 - Call backs cause cost of; Make sure the customer understands the work order.
9 1.6 Before Calling Technical Support Make sure you have followed the STA and fi lled out a “Troubleshooting Data Col-lection Form” (see example on page 61). Have the STA manual and the Trouble-shooting Data Worksheet near the telephone. Technical Support can help you best if these things become th...
Page 10 - Satisfying The Customer; Develop
10 1.8 Satisfying The Customer Most customers do not care what work you have done or what parts you have replaced, but they always care whether or not their problem goes away. When you are done, show them that their problem is gone. If they ask how you did it, take a few minutes to explain. Show the...
Page 11 - Electro Static Discharge; What About Wrist Straps And Special Mats?
11 2.0 Electro Static Discharge 2.1 ESD - What Is It? What Does It Do? Static electricity is always being generated around us, even at those times when we no longer get zapped after walking across a rug and touching some-thing. Like all state-of-the-art circuit boards, the hot tub’s circuit board ca...
Page 13 - Listed Dimensions
13 Jet Selector / Air Control Operation Diagram Seat Depths C D A Jet Selector 2: Directs Jet Pump 2 Output Between Jet Groups C or D. Air Control 1: Opens / Closes Air Inlet to Jet Group A Air Control 2: Opens / Closes Air Inlet to Jet Group C Air Control 4: Opens / Closes Air Inlet to Jet Group D ...
Page 20 - Main Control Panel Functions; Setting Filter Cycle Start Time
20 Heat Indicator: Lit when heater is on. Warmer Button: Increases water tempera- ture setpoint. Cooler Button: Decreases water tempera- ture setpoint. LED Display: Can display current water temperature (default display*), water tem-perature setpoint, selected fi ltration mode, and error messages. L...
Page 22 - Underwater Light Operation; Press the LIGHT Button once to turn on a second time to turn off.; Additional Control Panel Functions; Temperature Setting; To enable the set temperature display:; Aftermarket Ozone Facts; Circulation pump runs 24 hours; Selecting Jets Speed; To select jet speeds:
22 5.4 Lock/Unlock Control Panel The control panel temperature display fl ashes when Lock Mode is active. Lock Mode disables the jets and underwater light to prevent unauthorized use of the hot tub. This mode is selected in the fi lter cycle selection menu. When selected, both fi lter cycles and hea...
Page 23 - See; Understanding Circuit Board Pin Assignments; Circuit Board Jumpers; Not used at this time.
23 5.5 Lock Out Mode The control panel temperature display fl ashes when the Lock Out Mode is active. Lock Out Mode disables all hot tub functions to permit fi lter cleaning. If the hot tub is heating when lockout mode is selected, the heater will immediately turn off and the circulation pump will c...
Page 24 - Sn2 Nonfunctional Temperature Sensor; Troubleshooting Using The Control Panel; Control Panel Displays
24 Turn off the main breaker to the hot tub. Refer to appendix page 55 for expected hi-limit sensor resistance/water temperature values.Remove the hi-limit sensor connector from the circuit board test point 10. Refer to pages 50-51 for your circuit board confi guration. Set your ohmmeter to 100-200k...
Page 25 - COL Cool Condition
25 Remove the fi lter and allow the air to bleed out of the cartridge. Check the fi lter for trapped air.Check for the proper water level.Check for a clogged fi lter cartridge.If the problem persists, refer to section 7.4 (page 26) for fl ow switch testing instructions. FL1 And FL2 Water Flow Proble...
Page 26 - Testing Flow Switch; not
26 2. 3. 4. Plug in a new control panel. If the problem is corrected, replace the control panel. If the problem persists, proceed to step 3.Check the voltage at the transformer secondary. See section A15, page 57, for transformer testing instructions. If the voltage is bad, replace the transformer. ...
Page 27 - Troubleshooting Without The Control Panel; water is not
27 8.0 Troubleshooting Without The Control Panel • Diagnostic Tools for Sections 8.1A - 8.1D: Clamp-on ammeter, voltmeter and ohmmeter. • Suggested Spare Parts for Sections 8.1A - 8.1D: Circuit board, control panel, temperature sensor, fl ow switch, heater assembly, hi-limit, circulation pump. Refer...
Page 28 - Yes; Infinite
28 8.1B No Heat Or Not Enough Heat • Symptoms: Circulation pump (heating pump) not turning, panel heat indicator not lit, panel is fl ashing FL2. Standard Troubleshooting Approach Pull wire off flow switch. Does the FL2 error message go away? Replace wire. Turn off power to hot tub. Test flow switch...
Page 31 - Replace control panel.
31 8.1E No Heat Or Not Enough Heat • Symptoms: Circulation pump (heating pump) is turning, panel heat indicator not lit, panel is not fl ashing FL1. Standard Troubleshooting Approach Put hot tub in standard filtration mode (page 21). Set temperature high enough to initiate a heat call. Remove power ...
Page 32 - Refer to page 26 for the fl ow switch testing procedure.; correct incorrect
32 8.2 Intermittent Heating As with all intermittent problems, routine measurements and display panel error messages are not trustworthy. The following procedure will eliminate the most probable causes. It is important to explain to the customer how diffi cult intermittent problems are to locate. Yo...
Page 33 - Hot Tub Doesn’t Come On For Filter Cycle
33 8.3 Nothing Works Things to remember: when a system fails, there is probably one, and only one problem. Verify power to the hot tub by observing the control panel’s LED display. The control panel will usually display some-thing as long as there is proper power to the hot tub. Check for error mess...
Page 34 - House Breaker Trips; Refer to appendix page 47.
34 8.5 House Breaker Trips The hot tub’s current draw will vary depending on how it’s circuit board is jumpered. Jumper options determine whether multiple functions can operate together. If the house breaker trips, check the hot tub’s current draw. If the jumpers are properly set and the current dra...
Page 35 - If there is a problem with the elec-
35 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Is the GFCI utilized at the main panel? • Verify how it is hooked up. • If you are not licensed to properly change the wiring, show the customer how it should be hooked up and have them call the electrician. (Improper installation is not a warranty ca...
Page 37 - Eliminate The Components; both legs
37 31. 32. 33. 34. 35. 36. 37. 38. 39. 40. 41. 42. Are there any sprinklers that will hit the equipment bay of the hot tub? Eliminate The Components Does the hot tub have an ozone unit attached to it or any type of sanitizing device? • Unplug or disconnect the unit and see if the GFCI will hold. Doe...
Page 39 - Recommended Test Points
39 8.7 No Jets This is a condition of constant zero water pressure. The fi rst step in diagnosing the problem is to determine if the pump is actually turning. Once this determination is made, follow the appropriate portion of this S.T.A. Diagnostic Tools: Voltmeter, spare control panel. Suggested Sp...
Page 40 - Weak Or Surging Jets; Before making; Standard Troubleshooting Approach
40 8.8 Weak Or Surging Jets Weak or surging jets are usually caused by an insuffi cient water supply to the pump or a clogged or broken impeller. The water level may simply be too low, or there may be an obstruction in the water fl ow path to the pump or in the pump’s impeller. Before making a servi...
Page 42 - Circulation Pump Not Working; Refer to section
42 8.10 Circulation Pump Not Working The circulation pump should be on for the programmed duration each day and for a heat call unless “Summer Logic” is activated. Verify the pump should be on before trouble-shooting. Check the circulation pump start time and duration setting. Refer to section 5.6C ...
Page 43 - Pump 2 - High speed test points 21 and 22.
43 8.11 Troubleshooting A Thermal Pump Cutout 1. 2. 3. 4. Verify that the voltage to the hot tub is 240 VAC (120 or 240 VAC for J-315, J-325) ±10%. An insuffi cient voltage supply can cause the motor to pull too much current and to overheat. This situation must be corrected.Check the voltage to the ...
Page 45 - Appendix
Page 46 - A1.0 Checking Voltage To Hot Tub; Do not; Verify Power Connections As Follows:; Hot to Ground: Measure across test points 1 and 3 for 120 VAC.; ower In
46 A1.0 Checking Voltage To Hot Tub Correct supply voltage wiring to the hot tub is essential for safe/proper operation. The fi rst step in troubleshooting a new installation should be to take voltage readings at the terminal block TB1. Do not trust wire colors. Electricians make mistakes and electr...
Page 48 - refer to appendix page 57.
48 A4.0 Testing The Flow Switch When the “FL1” or “FL2” message appears, it means the fl ow switch contacts have failed to close when the circulation pump was on, or failed to open when the circulation pump was off. This could be caused by an obstruction in the fl ow path or by a bad switch. The fi ...
Page 52 - -Pole Circuit Breaker with 2-Wire Grounded Load Connection; No Load Neutral Wire
52 A11.0 Load Box Connection Diagram For J-335, J-345 (240 VAC only, 60Hz) Red Pigtail Neutral Bus Ground TB2 TB1 Black Green Main Service Panel with GFCI Hot Tub Load Box 2-Pole GFCI Breaker Ground J-335, J-345 (240 VAC Only) 2-Pole Circuit Breaker with 2-Wire Grounded Load Connection (3 Wires to H...
Page 53 - -Pole Circuit Breaker with 3-Wire Grounded Load Connection; Main Panel with Secondary GFCI Sub-Panel Using a
53 Load Box Connection Diagram For J-315, J-325 (120/240 VAC, 60Hz) Red Pigtail Neutral Bus Ground TB2 TB1 Black Green Main Service Panel with GFCI Hot Tub Load Box 2-Pole GFCI Breaker Ground J-315, J-325 (240 VAC) 2-Pole Circuit Breaker with 3-Wire Grounded Load Connection (4 Wires to Hot Tub, 2-Ho...
Page 56 - A13.0 Flow Switch Illustration; Shown While Plugged Into The Circuit Board
56 PIN TINE PAPER CLIP Connector(Side View) Hi-limit Sensor, Temperature Sensor,And Flow Switch Wires FLOW A13.0 Flow Switch Illustration Flow Switch #6560-852 Compatibility: Connection: All 2004 J-315, J-325 ModelsThis fl ow switch style has spade connectors at the top for easy cable removal for el...
Page 57 - Do not use an extension cord of any type!; 40 VAC Power Confi guration:
57 A15.0 Transformer Test To Test The Transformer: 1.2.3. Leave the transformer connector J4 plugged into the circuit board.Set your voltmeter to the highest VAC range.Place the voltmeter probes directly into the backside (wire side) of the J4 connector and test as follows: US/Canada 60Hz J-315, J-3...
Page 60 - A18.0 Glossary Of Terms; Chip on the circuit board that stores hot tub software.
60 A18.0 Glossary Of Terms Circuit Board: Control Panel: Ammeter: Eprom: Flow Switch: Hi-Limit Sensor: Jumper: Ohmmeter: Ozonator: ProClear: Pin Assignments: Sensor Harness: Summer Logic: Temp. Sensor: Transformer: Voltage Meter: Printed circuit board assembly that distributes voltage to selected co...
Page 61 - Troubleshooting Data Collection Form; Protech LED Models; Before calling Jacuzzi Premium, collect the following:
61 Troubleshooting Data Collection Form Protech LED Models Before troubleshooting, collect the following: Customer Name Address Phone ( ) 1. 2. 3. 4. 5. 6. 7. 8. 9. Model # of Hot Tub Serial Number Operating Voltage Low Speed Pump 1 Amps Circ Pump with Heater Amps High Speed Pump 1 Amps Pump 2 Amps ...
Page 62 - Jacuzzi Premium
62 Jacuzzi Premium 14525 Monte Vista Avenue, Chino, CA, 91710, U.S.A.; Phone (909) 606-1416; Fax (909) 393-1583, Website: http://www.jacuzzipremium-dealers.com/ Revision B: 06/04 © 2004 Jacuzzi Premium Created in the U.S.A.
