Jabra XPress- User Manual

Page 2 - ENGLISH

2 ENGLISH JABRA XPRESS CONTENTS1. INTRODUCTION TO JABRA XPRESS ................................................ 4 1.1 What is Jabra Xpress? ........................................................................................................................... 4 1.2 Who should use Jabra Xpress? ....

Page 4 - INTRODUC TION TO JABRA XPRESS; Benefits of using Jabra Xpress; Xpress online tool; Jabra Xpress Flowchart

4 ENGLISH JABRA XPRESS 1. INTRODUC TION TO JABRA XPRESS 1.1 WHAT IS JABRA XPRESS? Jabra Xpress is a collection of tools that helps IT administrators quickly and easily manage Jabra headsets throughout an organisation. Benefits of using Jabra Xpress • Update Jabra device firmware for optimal function...

Page 5 - JABRA XPRESS MINIMUM PC REQUIREMENTS; IT ADMINISTRATOR MINIMUM PC REQUIREMENTS; WHAT IS INSTALLED ON THE END USER’S PCS; Jabra Device Updater; Jabra WMI Provider

5 ENGLISH JABRA XPRESS 2. JABRA XPRESS MINIMUM PC REQUIREMENTS 2.1 IT ADMINISTRATOR MINIMUM PC REQUIREMENTS • Internet connection.• Internet Explorer ver. 8, Mozilla Firefox ver. 15, or Google Chrome ver 21.• Microsoft Silverlight 5 internet browser plug-in. 2.2 END USER MINIMUM PC REQUIREMENTS • Wi...

Page 6 - T YPICAL SCENARIOS; User scenario; New device plugged in

6 ENGLISH JABRA XPRESS 3. T YPICAL SCENARIOS The table and flowchart below explain typical usage scenarios for Jabra Xpress. User scenario Scenario description Action(flowchart) New Jabra PC Suite release A new Jabra PC Suite is released, or new subcomponents such as softphone drivers, have been add...

Page 8 - JABRA XPRESS ONLINE TOOL; Start Managing your Jabra Devices; Modify a Previous Configuration

8 ENGLISH JABRA XPRESS 4. JABRA XPRESS ONLINE TOOL The Jabra Xpress online tool is divided into 6 step-by-step sections that guide an IT administrator through the configuration and creation of an MSI package. • Start• Select Devices• Configuration• PC Software• Summary• Download 4.1 START Start Mana...

Page 10 - Jabra Device Updater Options; Note

10 ENGLISH JABRA XPRESS • Only one Jabra device must be connected to the end user PC.• There are no active calls on the Jabra device.• The Jabra headset is docked (only relevant for devices with a dockable headset). Jabra Device Updater Options Jabra Device Updater can be configured to determine the...

Page 11 - Selected Devices

11 ENGLISH JABRA XPRESS Selected Devices This is a list of all devices selected to be updated by Jabra Device Updater. Firmware version By default each selected device is set to ‘Leave unchanged’. The selected Jabra devices will keep their current firmware versions, and no firmware update will be in...

Page 12 - Settings

12 ENGLISH JABRA XPRESS Settings Some Jabra devices offer configurable settings that define the device’s behavior (e.g. Audio protection level, Wireless range, Target softphone for outgoing calls etc). By default device settings are set to ‘Leave unchanged’. Note: Device settings might change depend...

Page 13 - Select Jabra PC Suite Components

13 ENGLISH JABRA XPRESS 4.4 PC SOFT WARE Select which Jabra PC software and software settings to install on the end user PC. Select Jabra PC Suite Components Select which Jabra PC Suite components to install on the end user’s PC. Each component can be individually installed, and will run independent...

Page 15 - Download MSI package; Deployment Instructions

15 ENGLISH JABRA XPRESS 4.6 DOWNLOAD Download MSI package To download the MSI package the end user license agreement must first be read and accepted by selecting ‘I have read and accept the end user license agreement’. It is not possible to download the MSI package until the end user license agreeme...

Page 16 - JABRA DEVICE UPDATER; INSTALL JABRA DEVICE UPDATER; FIRMWARE UPDATE USING JABRA DEVICE UPDATER

16 ENGLISH JABRA XPRESS 5. JABRA DEVICE UPDATER 5.1 WHAT IS JABRA DEVICE UPDATER? Jabra Device Updater is a background application that monitors Jabra devices connected to the end user’s PC. It also handles the device firmware and settings updates selected by the IT administrator. 5.2 INSTALL JABRA ...

Page 17 - FIRMWARE UPDATE SECONDARY DEVICES; JABRA DEVICE UPDATER LANGUAGES; Event severity

17 ENGLISH JABRA XPRESS 5.4 FIRMWARE UPDATE SECONDARY DEVICES Some Jabra devices support multiple headsets paired with the same base. This feature is used for conferencing. When Jabra Device Updater initiates a firmware update for the base and the headset, only the currently docked headset will be f...

Page 18 - UNINSTALL JABRA DEVICE UPDATER

18 ENGLISH JABRA XPRESS Warning Firmware downgrade was skipped because the firmware version or configuration of the target device did not permit a downgrade. Warning If a device setting is not supported by the target device’s firmware version. The log entry will contain the name of the setting, the ...

Page 19 - JABRA WMI PROVIDER; BENEFITS OF USING THE JABRA WMI PROVIDER; Access more Jabra USB device information; JABRA USB DEVICE PROPERTIES; Property

19 ENGLISH JABRA XPRESS 6. JABRA WMI PROVIDER 6.1 WHAT IS THE JABRA WMI PROVIDER? The Jabra Windows Management Instrumentation (WMI) provider is an extension to the company’s existing asset management tools, providing an overview of the complete portfolio of Jabra USB devices installed in the IT net...

Page 20 - HOW TO QUERY JABRA USB DEVICES; Custom Jabra WMI queries; HOW TO QUERY JABRA SOFT WARE

20 ENGLISH JABRA XPRESS 6.4 HOW TO QUERY JABRA USB DEVICES The following WMI commands that can be used to query Jabra USB devices. Custom Jabra WMI queries Connected or previously connected Jabra USB devices can be queried using the Jabra WMI provider class ( Jabra_ USBDevice ) in the namepace “root...

Page 21 - Q Why is my Jabra device not in the list of supported devices?; LIST OF SUPPORTED JABRA DEVICES

21 ENGLISH JABRA XPRESS 7. SUPPORT 7.1 FAQ Visit jabraxpress.jabra.com to view the complete online FAQ. Q Why is my Jabra device not in the list of supported devices? A Jabra Xpress supports most Jabra devices, however some older models are no longer supported. View the Product data sheet at jabraxp...

Table of Contents:

Summary

Other Jabra Models