IBM 6227 - Manual

Audio connectors . . . . . . . . . . . . . . . . . . . . . . . 54Auxiliary-device (pointing-device) connector . . . . . . . . . . . . . 54Ethernet (RJ-45) connector . . . . . . . . . . . . . . . . . . . 54IEEE 1394A (FireWire) connector . . . . . . . . . . . . . . . . . 55Keyboard connector . . . . ...

Chapter 7. Parts listing Types 6223 and 6227 . . . . . . . . . . . . 115 System . . . . . . . . . . . . . . . . . . . . . . . . . . . 116System replaceable units . . . . . . . . . . . . . . . . . . . . . 117Recovery CD (Windows XP) . . . . . . . . . . . . . . . . . . . 121 Keyboards (CRUs) . . . . ....

viii IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide

Chapter 1. Introduction The IBM IntelliStation Z Pro Types 6223 and 6227 incorporates many of the latestadvances in computing technology and can be expanded and upgraded as yourneeds change. You can obtain up-to-date information about your computer and other IBM computerproducts at http://www.ibm.co...

Your computer might have features that are not described in the documentation thatyou received with the computer. The documentation might be updated occasionallyto include information about those features, or technical updates might be availableto provide additional information that is not included ...

Features and specifications The following table provides a summary of the features and specifications of yourcomputer. Depending on your model, some features might not be available, orsome specifications might not apply. Table 1. Features and specifications Microprocessor: v Supports up to two Intel...

What your computer offers Your computer uses the following features and technologies: v Multiple microprocessor capability Your computer can be upgraded to a symmetric multiprocessing (SMP) computerthrough a microprocessor upgrade. v PCI Express, x16, graphics Your computer comes with a graphics ada...

Controls, LEDs, and connectors The following illustration shows the controls, LEDs, and front connectors on theIntelliStation Z Pro Types 6223 and 6227 computers. See “Input/output connectors”on page 53 for an illustration and description of the connectors on the rear of thecomputer. Power on LED Po...

System-error LED When this amber LED is lit, it indicates that a system error has occurred.An LED on the system board is also lit to help isolate the error. CD-ROM drive activity LED When this LED is lit, it indicates that the CD-ROM drive is in use. CD-eject button Press this button to insert a CD ...

Turning on the computer Note: When you connect the power cord to the computer and an ac power source,the power-supply fan will run and continue to run when the computer is instandby mode to provide cooling to the power supply. When the computer is connected to an ac power source but is not turned on...

Turning off the computer Note: When you connect the power cord to the computer and an ac power source,the power-supply fan will run and continue to run when the computer is instandby mode to provide cooling to the power supply. When you turn off the computer and leave it connected to ac power, the c...

Chapter 2. Configuring the computer Detailed information about configuring the computer is in the IBM IntelliStation ZPro User’s Guide on the IBM Documentation CD. The latest information about these programs and the most recent device-driver filesare available at http://www.ibm.com/support. The foll...

Starting the Configuration/Setup Utility program Complete the following steps to start the Configuration/Setup Utility program: Note: When you use your computer for the first time, you might want to use theConfiguration/Setup Utility menu choice Load Default Settings to reset the Configuration/Setup...

Chapter 3. Diagnostics This chapter provides basic troubleshooting information to help solve some commonproblems that might occur with the computer. If you cannot locate and correct the problem using the information in this section,see Appendix A, “Getting help and technical assistance,” on page 125...

Complete the following steps to perform the checkout procedure: 001 IS THE SERVER PART OF A CLUSTER? YES. Schedule maintenance for the system. Shut down all systems related to the cluster. Run the storage test. NO. Go to step 002 . 002 IF THE SERVER IS NOT PART OF A CLUSTER: 1. Turn off the server a...

v Diagnostic programs The system diagnostic programs are on a hidden partition on the hard disk.These programs are the primary methods of testing the major components ofyour computer. See “Diagnostic programs and error messages” on page 16 formore information. v Symptom-to-FRU index This index probl...

POST error messages POST error messages can appear when a problem is detected during startup. For acomplete list of POST messages, see “POST error codes” on page 85. Diagnostic programs and error messages Note: When using diagnostics with a USB keyboard and mouse attached, youmust first enable USB e...

Starting the diagnostic programs and viewing the test log The IBM Enhanced Diagnostics programs isolate problems from the computerhardware and software. The programs run independently of the operating system.This method of testing is generally used when other methods are not accessible orhave not be...

v Duplicate SCSI IDs in the same SCSI chain v An incorrectly installed SCSI terminator v A defective SCSI terminator v An incorrectly installed cable v A defective cable To solve the problem, make sure that: v The external SCSI devices are turned on. External SCSI devices must be turnedon before the...

Complete the following steps to download the BIOS (flash) update files: 1. http://www.ibm.com/support. 2. In the Downloads category, click Downloads & drivers . 3. In the Brand field, select IntelliStation . 4. In the Family field, select IntelliStation Z Pro . 5. In the Type field, select 6223 ...

CMOS data (JCMOS1) 3 2 1 3 2 1 Default(pins 1 and 2) Default(pins 1 and 2) Clear CMOS data(pins 2 and 3) (JCON1) BIOS crisisrecovery(no jumper) 6. Remove the boot block recovery jumper from pins 1 and 2. 7. Replace any adapters that were removed; then, replace the support bracket and replace the cov...

2. Turn off the computer and all attached devices. 3. Disconnect the power cord. 4. Remove the side cover and support bracket. 5. Locate the CMOS recovery jumper (JCMOS1) on the system board, removing any adapters that impede access to the jumper. An illustration showing thelocation of the jumper on...

5. Insert the new battery: a. Tilt the battery so that you can insert it into the socket on the side opposite the battery clip. b. Press the battery down into the socket until it clicks into place. Make sure that the battery clip holds the battery securely. 6. Replace the cover and connect the cable...

Chapter 4. Installing options This chapter provides instructions for installing or replacing hardware options inyour computer. For a list of supported options for your computer, go tohttp://www.ibm.com/pc/; then, select your country and navigate to the list of optionsfor your computer. Installation ...

Removing the side cover To remove the cover, you might find it easier to lay the computer on its side. Complete the following steps to remove the side cover of the computer: 1. Review the “Installation guidelines” on page 23. 2. Turn off the computer and all attached devices (see “Turning off the co...

Removing the bezel When working with some devices, such as additional optical drives, you must firstremove the bezel to access the device. To install or remove options, you might findit easier to lay the computer on its side. Complete the following steps to remove the bezel: 1. Unlock the side-cover...

6. Remove the expansion-slot cover. From the rear of the computer, press on the slot cover. Grasp it and pull it out of the expansion slot. Store it in a safe placefor future use. Attention: Expansion-slot covers must be installed on all empty slots. This maintains the electronic emissions standards...

9. Carefully grasp the adapter by the top edge or upper corners and move the adapter directly from the static-protective package to adapter slot (avoidtouching the components and gold-edge connectors on the adapter). Align theadapter with the expansion slot guides; then, press the adapter firmly int...

Cabling an optional SCSI adapter You can install an optional SCSI adapter in your computer to control the internalhard disk drives and provide additional RAID capabilities. With a SCSI adapterinstalled, you can configure the internal hard disk drives into disk arrays. You canalso cable a SCSI adapte...

Installing a drive Depending on your computer model, one or more of the following drives might beinstalled in your computer: v Diskette drive (optional) v Hard disk drive v CD-ROM, CD-RW, or DVD/CD-RW combo drive Your Z Pro Type 6223 computer comes with an IDE CD-ROM drive in bay 1 and ahard disk dr...

v Two Serial ATA hard disk drive connectors are on the system board. v If you install SCSI hard disk drives and SATA hard disk drives in the samecomputer, note the following HostRAID considerations for hard disk drives: – You can enable HostRAID on only one subsystem (SCSI or SATA). – If HostRAID is...

Statement 3 CAUTION:When laser products (such as CD-ROMs, DVD drives, fiber optic devices, ortransmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result inexposure to hazardous laser radiation. There are no serviceable parts insi...

8. To install a drive in bay 2, complete the following steps: a. Remove the large drive clip attached to the side of bay 2 of the drive cage for bays 1, 2, and 3 (see the figure below). Slide the drive clip to the left todisengage it from the drive cage; then, snap the drive clip into the screwholes...

10. Determine whether the drive is an IDE or SCSI device; then, connect one end of the applicable signal cable into the back of the drive and make sure that theother end of this cable is connected into the applicable IDE or SCSI connectoron the system board. 11. Route the signal cable so that it doe...

7. Grasp the fan latch on the fan assembly that is over the drive cage and pull it outward to disengage it from the drive cage and rotate it to the side. Fan latch Fan assembly Drive-cageretention tab 8. If your computer has preinstalled hard disk drives in the drive cage, disconnect the power and s...

Power and signal cables for internal drives Your computer uses cables to connect IDE, Serial ATA, and SCSI devices to thepower supply and to the system board. (See “System board internal connectors” onpage 72 for the location of system-board connectors.) Review the followinginformation before connec...

Installing memory modules The following notes describe the types of dual inline memory modules (DIMMs) thatthe computer supports and other information that you must consider when installingDIMMs: v The computer comes with either two 256 MB or two 512 MB memory DIMMsinstalled in DIMM 1 and DIMM 2 mem...

Important: Although the computer supports a maximum of 8 GB of systemmemory, the Microsoft Windows operating systems recognize andsupport a maximum of 4 GB of system memory. v The memory controller in the computer provides Chipkill memory protection if theDIMMs are 1 GB or larger, or if the computer...

Installing a second microprocessor Your computer comes with one microprocessor installed on the system board. Yourcomputer supports up to two microprocessors. With two microprocessors, yourcomputer can operate as a symmetric multiprocessing (SMP) computer. With SMP,certain operating systems and appl...

3. Disconnect all external cables and power cords. 4. Remove the side cover (see “Removing the side cover” on page 25). 5. Disconnect the fan connector for the fan that is attached to the back of the drive cage from the system board. 6. Press in on the drive-cage release lever and rotate the drive c...

DIMMs Heat sinkrelease lever Heat sink 2 Microprocessor 2 Microprocessorbaffle assembly Microprocessorair baffle VRM for secondmicroprocessor 9. Locate the second microprocessor socket (Microprocessor 2) on the system board. 10. Remove the microprocessor baffle assembly from the second microprocesso...

14. Replace the air baffle for the microprocessors. Slant the front of the air baffle for the microprocessors downward at an angle while moving it forward; then,rotate the rear of the air baffle down until it snaps into place (it will becomestationary). 15. Rotate the drive cage back into the comput...

7. Replace any adapters that you removed in step 3. Close the front adapter-retention bracket and replace the rear adapter-retention bracket. 8. Replace the cover (see “Replacing the side cover” on page 51). 9. Reconnect the external cables and power cords. Turn on the attached devices, and turn on ...

5. Thread the cable through the rope clip and around an object that is not part of or permanently secured to the building structure or foundation and from whichthe cable cannot be removed. Fasten the cable ends together with a lock. Afteryou add the security cable, make sure that it does not interfe...

Replacing the side cover Complete the following steps to replace the side cover. 1. Before installing the cover, check that all cables, adapters, and other components are installed and seated correctly and that you have cleared allwork tools from inside the computer. 2. Install the side cover by pla...

Connecting external options You can connect a number of optional external devices to the connectors on therear and front of the computer. Complete the following steps to connect an external device: 1. Read the safety information beginning on page 127, the guidelines in “Handling static-sensitive dev...

Input/output connectors Connect optional external devices to the connectors on the front and rear of thecomputer. Your computer has the following input/output (I/O) connectors: v One audio line in v Two audio line out v Two audio microphone v One Ethernet v Two IEEE 1394A (FireWire) v One keyboard v...

Audio connectors Use the audio connectors to connect external audio equipment to the computer.The following illustration shows the audio connectors. Mic(pink) Line in(blue) Line out(green) Line in There is one line-in connector on the rear of the computer. The computer receivesaudio signals through ...

cable that does not exceed 3 meters (9.8 ft). Use the Devices and I/O Ports options in the IBM Configuration/Setup Utility program to configure the parallelconnector as bidirectional. Serial connectors There are two serial connectors on the rear of the computer. Use these connectorsto connect serial...

Universal Serial Bus connectors There are six Universal Serial Bus (USB) 2.0 connectors, two on the front and fouron the rear of the computer. Use the USB connectors to connect optional telephonyand multimedia devices. USB 2.0 technology transfers data at up to 480 Mbps (Mbper second) with a maximum...

Models with the NVIDIA Quadro FX 1300 or NVIDIA Quadro FX 3400 video adaptercome with a DVI-I to VGA style analog converter for each DVI-I connector. Attention: To get the best performance from the NVIDIA Quadro FX 3400 video adapter, you must connect the video adapter to the computer power supply.O...

Non-hot swap power supply Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. To remove the non-hot-swap power supply, complete the following steps: 1. Turn off the computer, if it is on. 2. Disconnect th...

Rear-adapter retention bracket Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. To remove the rear-adapter retainer, complete the following steps: 1. Turn off the computer, if it is on. 2. Disconnect t...

I/O card retainer Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. To remove the I/O card retainer, complete the following steps: 1. Turn off the computer, if it is on. 2. Disconnect the power cord fro...

Front (microprocessor) fan Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. To remove a front fan, complete the following steps: 1. Turn off the computer, if it is on. 2. Disconnect the power cord from...

To install the new front fan assembly, complete the following steps: 1. Place the fan in position against the chassis. 2. Guide the rubber extensions through the apertures. 3. Use needle-nosed pliers to pull the extensions through the apertures. 4. Connect the fan cable. 5. Slide the fan baffle into...

Fan latch Fan assembly Fan 6. On the side of the drive cage facing the front of the computer, grasp the fan latch and pull it away from the drive cage, rotating it up. 7. Grasp the duct at the pivot points and pull them outward until they detach from the drive cage. 8. Set the assembly on a level wo...

Power/LED switch assembly Before you begin: v Read the “Installation guidelines” on page 23. v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. To remove the power/LED switch assembly, complete the following steps: 1. Tur...

Card/bracket assembly Note: v Read “Installation guidelines” on page 23. v Read the safety notices at Appendix B, “Safety information,” on page 127. v Read “Handling static-sensitive devices” on page 23. Complete the following steps to remove the card/bracket connector assembly: 1. Turn off the comp...

Speaker Note: v Read “Installation guidelines” on page 23. v Read the safety notices at Appendix B, “Safety information,” on page 127. v Read “Handling static-sensitive devices” on page 23. Complete the following steps to remove the speaker: 1. Turn off the computer and attached devices. 2. Disconne...

System board This section contains service information for the system board. System board option connectors The following illustration shows the system board connectors for user-installableoptions. Slot 6 PCI-X Battery Microprocessor 2 Microprocessor 2 VRM Microprocessor 1 Slot 5 PCI-X Slot 4 PCI-X ...

System board internal connectors The following illustration shows the internal connectors on the system board. Mainpower Fan 1 JCOM1(to serialport 2) Fan 2 Fan 4 FrontUSB SCSIchannel A SCSIchannel B Microprocessorpower Fan 3 Front panelswitch/LEDs SCSIbackplane Diskettedrive PrimaryIDE Wakeon LAN Se...

System board external connectors The following illustration shows the external input/output port connectors on thesystem board. Mouse Keyboard Parallel Serial 1 Serial 2 USB 2 USB 1 Ethernet Video 1 2 Front USB Chapter 5. Field replaceable units 73

System board error LEDs The following illustration shows the LEDs on the system board. DIMM 5error LED (D17) DIMM 4error LED (D18) DIMM 3error LED (D19) DIMM 2error LED DIMM 1error LED (D21) Fan 2error LED (D27) Fan 1error LED (D26) Fan 3error LED (D25)(reserved) Fan 4error LED (D29) Microprocessor ...

System board jumpers and switches This section describes the jumpers and switches on the system board. Jumper Settings Auto system restart (JP3) (devicedriver required for ASRfunctionality) v Auto restart enabled (default) (no jumper) v Auto restart disabled (with jumper) Configuration (JCON1) v Nor...

Removing the system board Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. Notes: 1. When replacing the system board, you must either update the server with the latest firmware or restore the pre-exist...

Heat sink retentionmodule screws (8 places) Heat sink retentionmodule I/O port standoffscrews (6 places) System boardretention latch System board 9. Remove the six I/O port standoff screws and set them in a safe place. 10. Remove the eight heat sink retention module screws and set them in a safe pla...

To replace the bezel-release latch, complete the following steps: 1. Align the bezel-release latch with the slots on the underside of the top of the chassis, and slide it into place. 2. Replace the CD-ROM drive (see “Installing a drive in bay 2 or 3” on page 32). 3. Replace the front bezel (see “Rep...

Handle assembly Before you begin: v Read Appendix B, “Safety information,” on page 127. v Review the information in “System reliability considerations” on page 23. To remove the handle cap, complete the following steps: 1. Turn off the computer, if it is on. 2. Disconnect the power cord from the pow...

Chapter 6. Symptom-to-FRU index This index supports IntelliStation Z Pro Types 6223 and 6227 computers. Notes: 1. Check the configuration before you replace a CRU or FRU. Configuration problems can cause false errors and symptoms. 2. For IBM devices that are not supported by this index, see the docu...

Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Beep/symptom FRU/action 3-2-4 (Failure comparing CMOS memorysize against actual.) 1. DIMM 2. Battery 3. System board 3-3-1 (Memory size mismatch occurred.) 1. DIMM 2. Batt...

Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 00180xxx (PCI adapter has requested resources that are not available) 1. Reorder adapters in PCI slots. 2. Verify that boot device is positio...

Diagnostic error LEDs Lit LED FRU/action DIMM x (where x = DIMM 1-6; see “Systemboard error LEDs” on page 74) 1. DIMM x 2. System board Microprocessor x (where x = 1-2; see“System board error LEDs” on page 74) 1. Microprocessor x 2. System board Fan x (where x = 1, 2, or 4; see “Systemboard error LE...

Note: See Chapter 7, “Parts listing Types 6223 and 6227,” on page 115 to determine which components are replaceable by the customer (CRU), and which components must be replaced by a field service technician (FRU). Software Symptom FRU/action Suspected software problem. 1. To determine if problems ar...

ServeRAID error codes In the following error codes, x can be any number or letter. Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Error code/symptom FRU/action 1xxx (Microcode checksum error) 1. ServeRAID controller 2x...

POST (ISPR) error procedures Use the ISPR error procedures to help you solve ServeRAID problems. A completelist of error codes is listed at “ServeRAID error codes” on page 105. Note: Where the ISPR error procedures refer to a SCSI backplane, see thechapter of this publication that concerns service r...

Table 4. SCSI identifier (continued) SCSI Channel Code (z) Descriptions D Channel 1, 3, and 4 E Channel 2, 3, and 4 F Channel 1, 2, 3, and 4 b. Confirm that the channels identified from the error in step 2a on page 107 are the cause of the error by verifying that the error presents itself only when ...

Power error messages Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Message Action Power supply x current share fault (level-critical; excessive current demand onpower supply x) v Replace power supply x . Power supply ...

Host built-in self test (BIST) Note: See “System replaceable units” on page 117 to determine which components should be replaced by a field service technician. Message Action Host fail (level-informational; built-in self-test for thehost failed) 1. Reseat the microprocessor. 2. Replace the microproc...

Undetermined problems Use the information in this section if the diagnostic tests did not identify the failure,the devices list is incorrect, or the system is inoperative. Damaged data in CMOS memory or damaged BIOS code can cause undeterminedproblems. To reset the CMOS data, use the CMOS recovery j...

Problem determination tips Because of the variety of hardware and software combinations that can beencountered, use the following information to assist you in problem determination. Ifpossible, have this information available when requesting assistance from ServiceSupport and Engineering functions. ...

Chapter 7. Parts listing Types 6223 and 6227 This parts listing supports the IntelliStation Z Pro Types 6223 and 6227. To checkfor an updated parts listing on the Web, complete the following steps: 1. Go to http://www.ibm.com/support/ 2. Under Search technical support , type 6223 or 6227 and click S...

System The major components of the IntelliStation Z Pro Types 6223 and 6227 are shownin the following illustration. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 116 IntelliStation Z Pro Types 6223 and 6227: Hardware Maintenance Manual and Troubleshooting Guide

System replaceable units Note: v Field replaceable units (FRUs) must be serviced only by qualified field servicetechnicians. v Customer replaceable units (CRUs) can be replaced by the customer. Tier 1CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty”(at “Part 3 – Warranty ...

Appendix A. Getting help and technical assistance If you need help, service, or technical assistance or just want more informationabout IBM products, you will find a wide variety of sources available from IBM toassist you. This appendix contains information about where to go for additionalinformatio...

Appendix B. Safety information Note: The service procedures are designed to help you isolate problems. They arewritten with the assumption that you have model-specific training on allcomputers, or that are familiar with the computers, functions, terminology,and service information provided in this m...

Electrical safety CAUTION:Electrical current from power, telephone, and communication cables can behazardous. To avoid personal injury or equipment damage, disconnect theattached power cords, telecommunication systems, networks, and modemsbefore you open the server covers, unless instructed otherwis...

v Do not use worn or broken tools and testers. v Never assume that power has been disconnected from a circuit. First, check that it has been powered-off. v Always look carefully for possible hazards in your work area. Examples of thesehazards are moist floors, nongrounded power extension cables, pow...

5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage. 7. Check for worn, frayed, or pinch...

Safety notices (multilingual translations) The caution and danger safety notices in this section are provided in the followinglanguages: v English v Brazilian/Portuguese v Chinese v French v German v Italian v Japanese v Korean v Spanish Important: All caution and danger statements in this IBM docum...

Appendix C. Notices This publication was developed for products and services offered in the U.S.A. IBM may not offer the products, services, or features discussed in this document inother countries. Consult your local IBM representative for information on theproducts and services currently available...

Trademarks The following terms are trademarks of International Business Machines Corporationin the United States, other countries, or both: Active Memory Predictive Failure Analysis Active PCI ServeRAID Active PCI-X ServerGuide Alert on LAN ServerProven BladeCenter TechConnect C2T Interconnect Think...

Important notes Processor speeds indicate the internal clock speed of the microprocessor; otherfactors also affect application performance. CD-ROM drive speeds list the variable read rate. Actual speeds vary and are oftenless than the maximum possible. When referring to processor storage, real and v...

Battery return program This product may contain a sealed lead acid, nickel cadmium, nickel metal hydride,lithium, or lithium ion battery. Consult your user manual or service manual forspecific battery information. The battery must be recycled or disposed of properly.Recycling facilities may not be a...

This device complies with Part 15 of the FCC Rules. Operation is subject to thefollowing two conditions: (1) this device may not cause harmful interference, and (2)this device must accept any interference received, including interference that maycause undesired operation. Responsible party: Internat...