HP Z6800 - Manual

Index In addition to the table of contents, an alphabetical index is included to help you to find topics quickly. Warnings and Cautions Symbols are used in this manual to ensure the proper use of the printer and to prevent printer damage. Follow the instructions that are marked with these symbols. W...

Front view 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Paper-load lever 8. Spindle 9. Loading table 10. Take-up reel motor 11. Take-up reel cable and sensor housing unit 12. Take-up reel sensor 13. Take-up reel spindle hub ENWW The printer...

To highlight an item in the front-panel display, press the Up or Down key until the item is highlighted. To select an item in the front-panel display, first highlight it and then press the OK key. When this guide shows a series of front-panel display items like this: Item1 > Item2 > Item3 , it...

Main tab ● Manage the print queue ● Add new jobs to the queue ● View supplies status ● Monitor paper and ink usage ● PANTONE © * emulation (with the PostScript/PDF upgrade) Setup tab ● Define printer, network and security settings ● Send accounting reports and notifications of warnings and errors by...

The printer’s internal prints The internal prints provide various kinds of information about your printer. You can request these prints from the front panel without using a computer. Before requesting any internal print, make sure that paper is loaded and that the Ready message appears on the front-...

2 Connectivity and software instructions ● Choose which connection method to use ● Connect to a network (Windows) ● Connect to a network (Mac OS X) ● Uninstall the printer software ENWW 13

Uninstall the printer software During previous Installation step, you have the option to select HP Uninstaller application to be installed in your system. This one should be available under Hewlett-Packard in the system Applications folder. IMPORTANT: The HP Uninstaller application will uninstall al...

3 Personalize the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Designjet Utility ● Change the language of the HP Designjet Utility ● Change the sleep mode setting ● Turn the buzzer on and of...

Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, select the Setup menu icon , then Front panel options > Select language . ● If you cannot unde...

whichever language you have specified in your Web browser's options. If you have specified a language that it cannot support, it works in English. To change the language, you must change your Web browser's language setting. For example, in Internet Explorer version 6, go to the Tools menu and select...

Change the front-panel display contrast To change the contrast of the front-panel display, select the Setup menu icon , then Front panel options > Select display contrast , and enter a value using the Up or Down key. Press the OK key to set the value. The default contrast is set to 50. Change the...

You have various other options available from the Connectivity menu icon. ● Jetdirect EIO : view information, configure and reset the Jetdirect connection ● Advanced > Select I/O timeout : specify the number of seconds that an idle connection is allowed to remain open, 270 is the default value, i...

Select paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper. There are two ways in which the load...

4 Handle the paper ● Overview ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll from the printer ● Use the take-up reel ● View information about the paper ● Perform paper advance calibration ● Download paper presets ● Use non-HP paper ● Cancel the drying time ● Change the...

Overview Paper is only a subset of the portfolio of printing materials that the printer can handle. You can also print on a wide variety of films, textiles and fabrics, self-adhesive materials, and banner and sign materials. Throughout this guide, however, these materials are generally referred to a...

problems. Consider using Super Heavyweight Coated Paper and other cockle-free papers when printing high-saturation area fills. ● Make sure that the appropriate print-quality setting (Best, Normal, or Fast) is selected. You can set the print quality in the driver, in the Embedded Web Server, or on th...

Table 4-2 Supported paper types — Z6600 (continued) Paper type Paper name Front panel name Fine Art Material HP Matte Litho-realistic Paper HP Matte Litho HP Artist Matte Canvas HP Artist Matte Canvas HP Universal Matte Canvas HP Universal Matte Canvas Canvas Canvas Fine Art Fine Art Paper Fine Art ...

7. Put the blue hub on to the upper end of the spindle, and push it towards the end of the roll as shown in step 1 in the following image. Then slide the lever-lock to the locked position as shown in step 2. 8. With the blue hub on the left, insert the spindle into the left side of the printer (1), ...

NOTE: During the initial printer setup, printhead alignment and color calibration are performed automatically after the roll is loaded into the printer. Unload a roll from the printer NOTE: If you used the take-up reel during printing, unload the printed roll from the take-up reel before attempting ...

15. The following image shows how the printer looks when it is operating. As paper is fed from the printer, it drops down in a loop and then up into the take-up reel spindle. NOTE: While the take-up reel is operating, make sure that the take-up reel sensors are not blocked. NOTE: The automatic paper...

11. Remove the roll from the printer, pulling out the end on the right side of the printer first. Do not insert your fingers into the spindle supports during the removal process. 12. To remove the roll from the printer after you have unloaded the take-up reel, see Unload a roll from the printer on p...

● DEFAULT : this status appears when an HP paper is loaded. Unless you experience image-quality problems in your printed image, such as banding or graininess, HP recommends that you do not calibrate the paper advance. ● RECOMMENDED : this status appears when you create a new paper. The paper advance...

Download paper presets Each supported paper type has its own characteristics. The printer changes the way it prints on each different paper type. For example, some might need more ink and some might require a longer drying time. The printer requires a description of the requirements of each paper ty...

Printing paper info The Printing paper info option is enabled by default; it allows the printer to estimate the remaining roll length by reading a barcode that is printed on the leading edge of the roll whenever the paper is unloaded. When you load a new, unused roll, there is no barcode already pri...

Order paper The following paper types are currently provided for use with your printer. NOTE: This list is likely to change over the course of time. For the latest information, see http://www.globalbmg.com/hp . Key to availability: ● (A) indicates papers available in Asia (excluding Japan) ● (C) ind...

Table 4-3 Roll paper (continued) Paper type g/m ² Length Width Part numbers HP Technical Paper HP Special Inkjet Paper 90 45.7 m (150 ft) 610 mm (24 in) 51631D (ELN) 914 mm (36 in) 51631E HP Natural Tracing Paper 90 45.7 m (150 ft) 594 mm (23.39 in) (A1) Q1439A (J) 610 mm (24 in) C3869A (AEN) 914 mm...

5 Handle the ink system ● Ink system components ● Ink system tips ● Work with ink system components ● Order ink supplies ENWW 55

Ink system components Ink cartridges The printer's ink cartridges provide ink to the printheads: - For the Z6800: matte black, chromatic red, magenta, yellow, light magenta, cyan, photo black and light gray - For the Z6600: matte black, yellow, light magenta, cyan, photo black and light gray Ink car...

HP recommends that you replace the empty cartridge with a new HP cartridge. See Order ink supplies on page 79 , Remove an ink cartridge on page 59 , and Insert an ink cartridge on page 61 . The use of refilled or non-HP ink cartridges has several serious disadvantages: ● There is some risk of damagi...

To check the status of the printheads, select the icon, then View printhead status . CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges because these elements are sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See Glossary on page 21...

4. The cartridge comes out, in its drawer. 5. Lift the cartridge out of its drawer. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the connection might be coated with ink. NOTE: If necessary, store a partially-used ink cartridge in the same position as if it...

4. Insert the ink cartridge into the cartridge drawer. 5. Slide the drawer and cartridge into the slot until they lock into position. If you have difficulty, see Cannot insert an ink cartridge on page 174 . 6. The front-panel display confirms that all cartridges have been correctly inserted. Remove ...

Insert a printhead 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be...

Clean the electrical connections on a printhead It is possible that the printer will not recognize a printhead after it has been installed. This can happen when ink builds up on the electrical connections between the printhead and the printhead carriage. Under these circumstances, HP recommends that...

5. Using the same cloth, clean the strip of electrical contacts on the printhead (unless the printhead is new). Avoid touching the printhead nozzles. CAUTION: Do not touch the surface of the printhead that contains the nozzles, because the nozzles are easily damaged. 6. After waiting a few moments t...

8. Close the printer window. 9. Plug in and switch on the printer. 10. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions and sharp edges in graphical elements. Your printer has an automatic pr...

Image Quality Maintenance menu procedure 1. Load the paper you wish to use, see Handle the paper on page 25 . It should be at least 457.2 mm (18 in) wide. CAUTION: Do not use transparent or semi-transparent paper to align the printheads. 2. From the front panel, select the Image Quality Maintenance ...

And here is an example of the same printhead in a bad state: Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 174 ). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and repri...

4. Lift up the maintenance cartridge to remove it from the slot, and slide it out. See also Insert the maintenance cartridge on page 76 . Insert the maintenance cartridge The plastic bag in which the new maintenance cartridge comes can be used to dispose of the old maintenance cartridge. 1. Insert t...

3. When you have inserted the maintenance cartridge into the printer, close the door. NOTE: The printer needs all the ink cartridges, printheads and maintenance cartridge to be installed before it can continue. 4. If no paper is loaded, the front panel will instruct you to load some. NOTE: Make sure...

Front panel procedure 1. At the front panel, select the icon, then Ink cartridge information . 2. Select the cartridge about which you want information. 3. The front panel shows the following information: ● Color ● Product name ● Supported ink cartridges ● Product number ● Serial number ● Status ● I...

● Volume of ink it has used ● Warranty status You can also get most of this information without leaving your computer by using the HP Designjet Utility. NOTE: If the status is See warranty note , this indicates that non-HP ink is being used. Printer service or repairs required as a result of using n...

6 Print options ● Create a print job ● Select print quality ● Print a draft ● High-quality printing ● Select paper size ● Select margins options ● Rescale a print ● Preview a print ● Print 16-bit color images ● Change the treatment of overlapping lines ● Print crop lines ● Rotate an image ● Print in...

Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual....

If the files are not in one of these formats, they will not be printed successfully. If the jobs have been generated with the appropriate settings (such as page size, rotation, resizing and number of copies), you can just press the Print button and they will be sent to the printer. If you need to sp...

NOTE: In the Windows driver dialog, the rendering and printing resolutions for your job are displayed in the Paper/Quality tab. In the Mac OS X Print dialog, they are displayed in the Summary panel. You can select print-quality options in the following ways: ● In the Windows driver dialog: go to the...

High-quality printing You can specify high-quality printing in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. Move the print-quality slider to the extreme right ('Quality'). ● In the Mac OS X Print dialog: go to the Paper/Qualit...

NOTE: If you have disabled skew checking, the paper length is estimated as four times the width. TIP: If your document is 330 × 483 mm (13 × 19 in), designed to fit on sheet paper of the same size, select the document size Super B/A3 . Custom paper sizes To choose a non-standard paper size not shown...

NOTE: If you load sheet paper with skew checking disabled, the printer does not measure the length of the sheet, so the print preview will not be a reliable guide to the final printout. ● To preview a print under Windows, you have the following options: ◦ Use your application's print preview option....

Print crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines automatically with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab, then Enable crop lines . ● In the Mac OS X Print dia...

You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees . ● In the MAC OS X Print dialog: go to the Finishing panel and select Rotate by 90 degrees . ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll o...

NOTE: If autorotation is enabled, the Rotate option is ignored. NOTE: The autorotate decision requires known page dimensions. Therefore, the job must have When to Start Printing set to After Processing (see Select when to print a job in the queue on page 117 ) and cannot have variable dimensions, wh...

◦ CALS/G4 ◦ PostScript, PDF, TIFF, JPEG ● JPEG, TIFF and CALS/G4 pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has been received to c...

7 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your Z6800 Printer ● Color and your Z6600 Printer ● Color-management options ● Color-adjustment options ● HP Professional PANTONE* Emulation ● Color emulation modes ENWW 95

What is color? We see the world around us as steeped in color. Color is in the first instance simply an aspect of how we experience our environment and is therefore subjective. Our color experiences are closely related to brain activity that is triggered by signals that our eyes send to it. These si...

Some color spaces are not device-dependent, but instead represent how a viewer sees colors, such as CIE Lab or CIECAM02. These color spaces are defined by the CIE (Commission Internationale de l’Éclairage). The advantage of these spaces is that if two objects have the same CIELAB values, they look t...

◦ Use Relative Colorimetric for press proofing. This rendering intent provides a match for colors that are inside both the source and destination gamuts, and minimizes differences when a match is not possible. ◦ Use Absolute Colorimetric for press proofing (like Relative Colorimetric), when you also...

consistency with less than half the color error of earlier HP Designjets, under all environmental conditions, and even on unknown (not factory-profiled) paper types. A built-in white calibration tile, which is protected by an automatic shutter, ensures reliable measurements that meet international s...

NOTE: You can perform all three operations in sequence, as shown. You can also choose to start with or stop after any of the three operations. However, color calibration is performed automatically after you add a new paper type. Color calibration Your printer uses color calibration to produce consis...

You can check the color calibration status of the currently loaded paper at any time by selecting the icon, then View loaded paper . The status can be one of the following conditions: ● Pending: the paper has not been calibrated NOTE: Whenever you update the printer's firmware, the color calibration...

In order to print accurate colors, convert the color values in your files to the color values that will produce the correct colors when using your printer, your inks, and your paper. An ICC color profile is a description of a printer, ink, and paper combination that contains all the information for ...

printing parameters, so making a good choice here is fundamental to achieving good results later on. If you find that you cannot obtain satisfactory results with the profile and paper type that you picked, try selecting different types, and use the one that works best. If the paper that you are usin...

When you have defined and calibrated a new paper type, the printer is ready to create a ICC profile for use with your paper, which allows you to print on it with the best possible color accuracy. Alternatively, if your paper type is already known to the printer, you already have its appropriate ICC ...

● Microsoft Core XML Services (MSXML) 6.0 ● Microsoft XML Paper Specification Essentials Pack 1.0 Color-adjustment options The aim of color management is to print accurate colors. If you perform color management correctly, then you should be able to print accurate colors with no need of any manual c...

● In the Windows driver dialog: select the Color tab, ensure that the Advanced color adjustments box is checked, then press the Settings button beside it. You will then be able to make adjustments using separate controls for highlights, midtones and shadows. ● In the Mac OS X Print dialog: go to the...

Color emulation modes If you want to print a particular print job and to see approximately the same colors that you would get from printing the same job on a different HP Designjet series printer, use the printer's emulation mode. ● In the Windows driver: click the Color tab, select Printer Managed ...

● Japan Color 2002 Newspaper uses the Japan Color 2002 for Newspapers specification. It is designed to produce quality separations using 240% total ink coverage, positive film and standard newsprint paper. ● Japan Color 2003 WebCoated is for type 3 coated paper. It is designed to produce quality sep...

8 Job queue management ● Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Pause the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job st...

Embedded Web Server job queue page You can manage your printer's job queue from the HP Designjet Utility, see Access the HP Designjet Utility on page 19 , or the printer's Embedded Web Server, see Access the Embedded Web Server on page 18 . The job queue page shows all jobs that are available in the...

However, you can also manage the queue from the front panel. To do so, select the Job Queue icon , then Job queue , where you can see a list of the jobs in the queue. Each has an identifier, comprising: <position in queue>: <image name> The job currently being printed has a pointing hand...

● Receiving : the printer is receiving the job from the computer ● Waiting to process : the job has been received by the printer and is waiting to be rendered (for jobs submitted through the Embedded Web Server only) ● Processing : the printer is parsing and rendering the job ● Preparing to print : ...

9 Retrieve printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ENWW 121

Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 122 . ● View ink and paper usage for each of your recent jobs by ...

Ink and paper statistics with the HP Designjet Utility 1. Access the HP Designjet Utility, see Access the HP Designjet Utility on page 19 . 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under MAC OS X, select Job Accounting a...

10 Practical printing examples ● Overview ● Resize an image with Adobe Photoshop CS4 ● Print a color photo with Photoshop CS2 ● Print a draft for revision with the correct scale ● Reprint a job with consistent colors ● Use ESRI ArcGIS 9 to print a map ENWW 125

Overview The following step-by-step instructions for printing jobs that use specific software are similar to those at the HP Knowledge Center on the Web. Consult the Knowledge Center at http://www.hp.com/go/Z6600/support/ or http://www.hp.com/go/Z6800/support/ according to your printer model, for th...

5. Select your printer and then click the Page Setup button. The printer properties dialog box appears. 6. Set the page size and other print options that you want and then click the OK button. For more information about print option settings, see Print options on page 81 . Print a color photo with P...

4. On the File menu, select Open to open the image. ● If the document has an embedded color profile that does not match the current working space, select Use the embedded profile . Otherwise, select Assign working space . If the image colors do not look right, try assigning it to other color spaces ...

6. Click the Features tab, and then select Autorotate . 7. Click the OK button and check that the print preview in the Print dialog box looks correct. 8. Click OK again to print. Reprint a job with consistent colors This scenario explains how to get consistent colors from print-to-print. NOTE: HP su...

1. Check that the color calibration is valid for the paper type that is loaded in both printers. On the front panel, select the icon, and then select View loaded paper . In the Paper information window, check that Color Calibration is OK . If the status of the Color Calibration is Pending or Recomme...

● On the Paper/Quality tab, set Print Quality to Quality . ● On the Color tab, clear the Print In Grayscale check box, and set Printer managed colors to sRGB in the Source profile drop-down menu. 4. Click the OK button. 5. Select File > Print . ● Printer Engine : select Windows Printer . ● Output...

11 Maintain the printer ● Clean the exterior of the printer ● Clean the platen ● Clean the paper-advance sensor window ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Perform preventive maintenance ● Move or store the printer ● Update the printer firmware ● Change the ink absorber...

Clean the paper-advance sensor window The paper advance sensor is the very small rectangular window (less than 1 cm ² in size and shown in the following graphic) near the sixth platen roller from the right. You should clean the paper-advance sensor window every 6 months, and whenever you experience ...

your customer service representative and arrange for a preventive maintenance visit. The service engineer can then replace the worn parts onsite, which will prolong the life of the printer. The benefits of arranging a service engineer's visit when these messages appear on the front panel are two- fo...

Update the printer firmware The printer's various functions are controlled by software that resides in the printer, also known as firmware. From time to time, firmware updates from Hewlett-Packard become available. These updates increase the printer's functionality and enhance its features. Firmware...

Change the ink absorber An alert appears on the printer front panel when the ink absorber is reaching its maximum saturation and again when the absorber should be changed. NOTE: The absorber can become excessively dry and fail to function correctly in climates where the relative humidity is consiste...

8. Dispose of the soiled ink absorber according to your local regulations. Insert the ink absorber 1. Grip the new ink absorber as shown. 2. Insert the back edge of the absorber into the fitting in the spittoon. 3. Use your thumb to slide the absorber to the back of the fitting in the spittoon. 146 ...

4. Push down on the tabbed edge until you hear the absorber click into place. Make sure that the top of the ink absorber is seated flatly and that none of the corners are higher than the plane of the platen. 5. Press the OK key on the front panel. The printer verifies that the ink absorber is correc...

12 Accessories Order accessories The following accessories can be ordered for your printer. Name Product number HP Designjet HD Scanner CQ654C HP Designjet PostScript ® /PDF Upgrade Kit CQ745B HP Designjet Z6X00 User Maintenance Kit Q6715A HP Designjet 1524-mm (60-in) Media Bin Q6714A HP Designjet 1...

13 Troubleshoot print-quality issues ● General advice ● Troubleshooting tools ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Parts of lines or text are missing ● Lines are printed double or in the wrong colors ● Lines are blurred (ink bleeds from lines) ● Lines are sl...

General advice Use the following approach when you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine HP supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints...

Optimization suggested actions This option suggests a series of recommended actions to improve print quality, based on the results of internal checks. These actions may include reseating a printhead, changing paper to run a specific calibration, cleaning some printer component, etc. Execute them in ...

5. Try aligning the printheads. See Align the printheads on page 71 . After alignment, reprint your job if the problem has been solved. 6. Select the icon on the printer's front panel, and then View loaded paper to see the paper-advance calibration status. If the status is PENDING, perform a paper-a...

Lines are printed double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are the wrong color. Use these steps to correct this kind of problem: 1. Align the printheads. See Align the printh...

Humidity can cause ink to soak into the paper, making the lines look blurred and fuzzy. Try the following remedies: 1. Make sure that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 216 . 2. Check that the paper t...

4. Check the paper-advance calibration status on the front panel. If the status is PENDING, you should perform paper-advance calibration. See Perform paper advance calibration on page 43 . 5. Try aligning the printheads. See Align the printheads on page 71 . After alignment, reprint your job if the ...

The printed output is not flat If the paper does not lie flat when it comes out of the printer, but instead contains shallow waves, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Make sure that...

Smears on the front of coated paper If a lot of ink is used on coated paper, the paper absorbs the ink quickly and expands. As the printheads move over the paper, the printheads come into contact with the paper and smear the printed image. Whenever you notice this problem, cancel the printing job im...

Colors are inaccurate If the colors of your print do not match your expectations, try the following remedies: 1. Check that the paper type you have loaded corresponds to the paper type that you selected on the front panel and in your software. At the same time, check the color-calibration status. If...

Matching two printing devices that use different ink chemistry, paper chemistry, and printheads is unlikely to be completely successful. Use the information provided here is to attempt to make one printer match another. Print with PostScript drivers The situation describes printing with the PostScri...

6. In the HP-GL/2 driver for the HP Designjet Z6800, click the Color tab, and select Printer Emulation from the list of color management options. Then select the HP Designjet 5500 from the list of emulated printers. 7. In the HP-GL/2 driver for the HP Designjet 5500, click the Options tab, and then ...

● Check that your software settings are correct for your current page size (for example, long-axis prints). ● If you are using network software, make sure that it has not timed out. The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper a...

The image is unexpectedly rotated On the front panel, select the icon, and then select Printing preferences > Paper options > Rotate . Check that the setting is what you wanted. For non-PostScript files: if Nesting is On , pages are sometimes automatically rotated to save paper. See Nest jobs ...

The image has a wood-grain appearance (aeroworms) Aeroworms are wavy, horizontal bands produced by air-induced dot placement error (DPE). In extreme cases, aeroworms give the image a wood-grain appearance. The problem occurs most commonly on print jobs that are set for low-quality and high-speed. It...

14 Troubleshoot paper issues ● The paper cannot be loaded successfully ● The paper has jammed ● Prints do not stack correctly in the bin ● Automatic paper-cutter does not function ● Take-up reel paper jammed ● Take-up reel does not wind ENWW 167

The paper cannot be loaded successfully Here are a few things to check if you cannot successfully load the paper. ● The paper might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the paper is aligned with the half-circle on the right-hand side of the platen, and that ...

5. Carefully remove any of the jammed paper that you can lift up and out from the top of the printer. 6. Carefully pull the remainder of the roll down and out of the printer. 7. Turn on the printer. 8. Reload the roll. See Load a roll into the printer on page 33 . 9. If some paper continues to cause...

Take-up reel does not wind Predictably, if the take-up reel is not winding as anticipated, the printed output is likely to end up on the floor. If the printer recognizes a problem with the take-up reel, it will interrupt the print job until the issue is corrected. If the printer does not recognize a...

15 Troubleshoot ink-system issues ● Cannot insert an ink cartridge ● Cannot insert a printhead ● Cannot insert the maintenance cartridge ● Front panel recommends reseating or replacing a printhead ● Clean the printheads ● Align the printheads ENWW 173

Cannot insert an ink cartridge 1. Check that you have the correct type of cartridge (model number). 2. Check that the cartridge is correct for your region (the region is indicated by the letter after 773 on the cartridge label). 3. Check that the colored label on the cartridge is the same color as t...

3. If the paper type that is loaded is acceptable for printhead alignment, the printer performs the alignment and prints an alignment pattern. NOTE: Make sure the printer window is closed during printhead alignment. 4. The process takes about 10 minutes. Wait until the front panel shows that the pro...

16 Troubleshoot other issues ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● “Out-of-memory” error message ● The platen ro...

The printer is not printing Possible reasons why a file you have sent from your computer is not printing when expected, include the following: ● A problem with the electrical power might exist. If the printer is not performing and the front panel does not respond, check that the power cable is corre...

● Is your printer connected to a network? Check that all components used in the network (network interface cards, hubs, routers, switches, and cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network? ● Did you set the drying time to Extended ? Try cha...

4. Select View Information . 5. The information should read: IP enabled: Yes . If it does not, you might need to use a different connection. If you still cannot access the Embedded Web Server, turn the printer off with the Power key on the front panel and then turn it on again. If you experience ver...

If you still cannot connect, turn the printer off by using the Power key on the front panel and then turn it on again. Print job canceled and purged when held for preview The printer can store up to 64 pages for preview. If the job that you selected for preview contains more than 64 pages, the job w...

17 HP Customer Care ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support ENWW 185

Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrade...

HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your product's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response- time options. ● Next business day ● Same busi...

the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To change these settings: ● In the HP Designjet Utility for Windows, select the Tools menu, then HP Proactive Support (not available in HP Designjet Utility 1.0). ● In the HP Printer Monitor for Mac OS ...

◦ Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers) ◦ The cable you are using (by part number) and where you purchased it ◦ The software name and version you are currently using ◦ Print out the service information prin...

A Overnight job scenario In this scenario, the print service provider (PSP) is nearing the end of the business day and receives a new order which requires delivery early the next day. The printer is currently printing and there are jobs in the queue which must also be delivered the next day. The bes...

Table A-1 Handle the paper (continued) Task Elements See this section of the user’s guide Check the paper preset See View information about the paper on page 43 Troubleshooting See this section of the guide I can't load the paper See The paper cannot be loaded successfully on page 168 I can't find t...

NOTE: For additional information about the ink system, see Handle the ink system on page 55 . Task 4: Handle print jobs After checking ink consumables and paper levels, you can send the job to the printer. On the screen preview, make adjustments for paper type, print size, number of copies and nesti...

B Urgent walk-in job scenario In this scenario, the print service provider (PSP) receives an urgent walk-in order which requires delivery in less than two hours. The printer is currently printing and there are jobs in the queue, however, the new job has the highest priority. It also requires differe...

The table below identifies sections of this user’s guide which will help you to quickly find information on handling print jobs. Table B-1 Handle print jobs Task Elements See this section of the user’s guide Submit a job See Create a print job on page 82 Cancel a job See Delete a job from the queue ...

Table B-2 Handle the paper (continued) Task Elements See this section of the user’s guide I don't have HP paper See Use non-HP paper on page 45 and Supported paper types on page 27 The paper has jammed See The paper has jammed on page 168 The take-up reel paper has jammed See Take-up reel paper jamm...

Paper menu Paper load Load roll Load take-up reel Learn how to load spindle Paper unload Unload roll Unload take-up reel View loaded paper Change active paper type (select paper category and type) Paper types list (select paper category and type) View paper details Move paper Take-up reel Enable tak...

Job management menu Reprint last job Pause (or Resume) printing Job queue Queue is empty [J] (select job) [J] View information Continue Move to front Copies Reprint Cancel Delete Job queue displays the jobs in the job queue. Jobs remain in the queue after being printed. View information displays the...

Ink menu View ink levels View printhead status Replace ink cartridges Replace printheads Replace maintenance ctg. Replace ink absorber Ink cartridge information View (color) ink cartridge Printhead information View (colors) printhead Maintenance cartridge information Ink absorber information Clean e...

Setup menu Printing preferences Select graphics language [E] Print quality Select quality level Enable maximum detail Enable EconoMode Color options Color/Grayscale Select RGB source profile Emulate printer (only Z6800) Select CMYK source profile [P] Select rendering intent [P] Black point compensat...

Image quality maintenance menu Optimize print quality Optimization actions Calibrate color Align printheads Print diagnostic image Paper advance calibration Calibrate paper advance Adjust paper advance Reset paper advance Clean printheads Clean all Clean (colors) Enable color calibration ENWW Image ...

Connectivity menu Gigabit Ethernet View information View configuration Modify configuration Restore factory settings Jetdirect EIO View information View configuration Modify configuration Restore factory settings Advanced Select I/O timeout Allow SNMP Embedded Web Server Allow EWS Reset EWS access c...

Internal prints menu Demo prints Print fine arts Print B&W photo Print Color photo Print retail demo Print GIS map User information prints Print menu map Print configuration Print usage report Print HP-GL/2 palette Print PS font list [P] Service information prints Print current information Print...

Information menu View printer information Printer logs System errors System warnings Printheads Ink cartridges View printer information displays general printer information including Product name, Product number, Serial number, Service ID, Language, Memory, Disk capacity and Firmware version. 208 Ap...

D Front-panel error messages Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error. If an error message appears on the front panel that is not included in this list, and you are in doubt over the correct response, contac...

E Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 213

Functional specifications Table E-1 HP ink supplies HP 771 Printheads Z6800: matte black/chromatic red, magenta/yellow, light magenta/light cyan, photo black/light gray Z6600: magenta/yellow, photo black/light gray HP 773 Printheads Z6600: matte black/cyan Maintenance cartridge Non-color-specific HP...

Table E-4 Margins Side margins 5 mm (0.2 in) Top margin (leading edge) 5 mm (0.2 in) 11.5 mm (0.5 in) (glossy paper) Bottom margin (trailing edge) 5 mm (0.2 in) Table E-5 Mechanical accuracy ± 0.1% of the specified vector length or ± 0.1 mm (whichever greater) at 23 ° C (73 ° F), 50-60% relative hum...

Power specifications Table E-9 Printer power specifications Input voltage 100 – 127 V AC ( ± 10%), 5 A / 220 – 240 V AC ( ± 10%), 3 A Frequency 50/60 Hz ( ± 3 Hz) Current 5 A / 3 A Consumption 420W maximum Printing 270W Ready < 48W maximum Sleep < 5W maximum Off < 0.3W Ecological specificat...

Acoustic specifications Table E-11 Printer acoustic specifications Sound pressure Printing 53 dB (A) Ready (standby) 39 dB (A) Sleep 39 dB (A) Sound power Printing 7 B (A) Ready (standby) 5.5 B (A) Sleep 5.5 B (A) ENWW Acoustic specifications 217

Index Symbols/Numerics 16-bit color images 88 A accessories order 149 accounting 122 acoustic specifications 217 adding paper types 45 alerts errors 183 warnings 183 application hangs up 180 ArcGIS 134 B banding problems 43 bin stacking problems 170 black and white 91 blank page 163 blurred lines 15...