Page 3 - Table of contents
Table of contents 1 Introduction ..................................................................................................................................................... 1 Safety precautions ...................................................................................................
Page 11 - Introduction
1 Introduction ● Safety precautions ● HP Start-up Kit ● Your printer's documentation ● Using this guide ● The printer's main features ● The printer's main components ● The front panel ● Printer software ● The printer's internal prints ENWW 1 Introduction
Page 12 - Safety precautions; Your printer's documentation
Safety precautions The following precautions ensure the proper use of the printer and prevent the printer from beingdamaged. Follow these precautions at all times. ● Use the power supply voltage specified on the nameplate. Avoid overloading the printer'selectrical outlet with multiple devices. ● Ens...
Page 16 - The front panel
5. Hard power switch 6. Power cord plug in 7. Paper feeder The front panel Your printer's front panel is located on the front of the printer, in the center. It has the followingimportant functions: ● Assists you in troubleshooting issues ● Is used to perform certain procedures, such as cutting and u...
Page 17 - Printer software
6. Up key - To go up in a menu or option, or to increase a value, for example when configuring the front-panel display contrast or the IP address. 7. Cancel key - To abort a procedure or interaction. 8. Power key - To turn the printer off or on, it also has a light to indicate the printer's status. ...
Page 19 - Installing the software; Software installation
2 Installing the software ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer software (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer software (Mac OS)...
Page 22 - Printer sharing considerations; Bonjour/Rendezvous connection
Printer sharing considerations ● The HP Utility must be installed on a computer before it can be used from that computer. ● Any other people sharing your directly connected printer will be able to send print jobs, but willnot be able to receive information from the printer—which affects printer aler...
Page 26 - Sharing the printer
9. In the HP Printer Setup Assistant, click Continue . 10. In the list of printers that appears, select the entry that uses the connection type USB, and click Continue . 11. The following screen displays information about your printer's installation, where the name of theprinter can be modified. Mak...
Page 28 - Personalizing the printer; Perso
3 Personalizing the printer ● Turn the printer on and off ● Change the language of the front-panel display ● Access the HP Utility ● Access the Embedded Web Server ● Change the language of the HP Utility ● Change the language of the Embedded Web Server ● Password-protect the Embedded Web Server ● Se...
Page 29 - Turn the printer on and off
Turn the printer on and off TIP: The printer can be left powered on without wasting energy. Leaving it on improves response time and overall system reliability. When the printer has not been used for a certain period of time(the default time is determined by Energy Star), it saves power by going int...
Page 31 - Change the language of the HP Utility
If you have followed these instructions but failed to get through to the Embedded Web Server, see Cannot access the Embedded Web Server on page 170 . Change the language of the HP Utility The HP Utility can work in the following languages: English, Portuguese, Spanish, Catalan, French,Italian, Germa...
Page 33 - Configure network settings
Configure network settings To configure the network settings from the HP Utility for Windows, select Settings tab > Network Settings . From the HP Utility for Mac OS, select Network Settings in the Configuration group. You can view and configure the following network settings. ● IP Configuration ...
Page 34 - Paper handling
4 Paper handling ● General advice ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll ● Load a single sheet ● Unload a single sheet ● View information about the paper ● Paper presets ● Move the paper ● Skew check ● Maintain the paper ● Change the drying time ● Turn the auto...
Page 35 - ape
General advice TIP: Before starting a paper loading process, make sure you have enough room around the printer, both in front and behind. CAUTION: Make sure the printer wheels are locked (the brake lever is pressed down) to prevent the printer from moving. All paper must be 280 mm (11 in) or longer....
Page 37 - Load a roll into the printer
TIP: You may need two people to handle a large roll. 5. Slide the new roll onto the spindle. Make sure the paper type is oriented as shown. If it is not,remove the roll, turn it 180 degrees and slide it back on to the spindle. There are labels on thespindle showing the correct orientation. NOTE: Fro...
Page 38 - Easy loading procedure
Easy loading procedure 1. Standing behind the printer, rest the spindle's black end on the left side roll holder. Do not putthe end completely into the roll holder. 2. Rest the blue end of the spindle on the right side roll holder. 3. With both hands, push the spindle into both roll holders at the s...
Page 40 - Paper menu procedure
8. Select your paper category and type. TIP: If you have loaded a paper type whose name does not appear in the paper list, see The paper type is not in the driver on page 134 . 9. The printer checks the alignment and measures the width. It cuts a strip off the leading edge ofglossy or satin paper to...
Page 41 - Unload a roll; Unload paper key procedure with paper on the roll; Paper menu procedure with paper on the roll
3. Select Paper load . 4. Select Load roll . 5. Continue with step 8 of the easy loading procedure. Unload a roll Before unloading a roll, check whether there is paper on the roll or whether the end of the paper is nolonger attached to the roll, and follow the appropriate procedure as described belo...
Page 42 - Roll out of paper procedure; Load a single sheet
2. Select Unload paper . 3. Continue from step 2 of the Unload paper key process. Roll out of paper procedure If the end of the paper is no longer attached to the roll, use the following procedure. 1. If you have already started the unload process, press the Cancel key on the front panel to cancel t...
Page 45 - Unload a single sheet; Unload paper key procedure
4. Select Load sheet . 5. Continue with step 5 of the easy loading procedure. Unload a single sheet To unload a sheet without printing, use the Unload paper key or the paper menu procedure. To unload a single sheet after printing, you can simply pull the sheet free from the front of the printer. TIP...
Page 46 - View information about the paper; Paper presets
View information about the paper To view the loaded paper information, press the View loaded paper key on the front panel. You can also select the Paper menu icon and then View loaded paper . The following information is displayed on the front panel: ● Roll or sheet status ● Paper type you have sele...
Page 47 - To install a downloaded paper preset; To create your own paper preset
To install a downloaded paper preset 1. After finding the right paper preset at http://www.hp.com/go/Z5200ps/paperpresets/ or at the paper manufacturer's Web site, click the Download Now button and save the paper preset (“.oms” file) on your computer. NOTE: If you do not find the paper preset you wa...
Page 48 - Advanced paper preset creation
in the Color Center, and http://www.hp.com/go/Z5200ps/paperpresets/ . The available categories are: ● Bond and Coated Paper : Fiber-based, thin papers with a matte surface. These papers use matte black ink, relatively low ink limits and high carriage position. ● Photo Paper : Photo-base, relatively ...
Page 51 - Maintain the paper; Change the drying time
Setup menu icon , then Printing preferences > Paper options > Sheet load, check skew > No . You are not recommended to disable it, unless the printer has difficulty in performing the checksuccessfully with the substrate you are using. While performing the skew check, the printer also measur...
Page 53 - Printing; Pri
5 Printing ● Create a print job ● Select print quality ● Select paper size ● Select margins options ● Print with shortcuts ● Print on loaded paper ● Rescale a print ● Preview a print ● Print a draft ● High-quality printing ● Print 16-bit color images ● Print in gray shades ● Print with no margins ● ...
Page 54 - Create a print job; Using the Embedded Web Server to print files; Printin
Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which isentered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual. ...
Page 55 - Printing stored jobs; Select print quality
Printing stored jobs When you print a file with the Embedded Web Server, you can mark the job to be stored permanentlyin the printer. If you select Stored jobs in printer in the Main tab of the Embedded Web Server, you will see a list of the stored jobs. The information displayed for each job includ...
Page 56 - Select paper size
You can select print-quality options in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options , you will see a simple slider with which you can select speed or quality. If you select Custom Options , you ...
Page 57 - Custom paper sizes; Select margins options
NOTE: If you have disabled skew checking, the paper length is estimated as four times the width. TIP: If your document is 330 × 483 mm (13 × 19 in), designed to fit on sheet paper of the same size, select the document size Super B/A3 . Custom paper sizes To choose a non-standard paper size not shown...
Page 58 - Print with shortcuts
● In the Mac OS X 10.5 or 10.6 Print dialog (PostScript driver): select the Margins/Layout panel. ● On the Embedded Web Server's Submit Job page: select Advanced settings > Paper > Layout/Margins . You will then see at least some of the following options. NOTE: Under Mac OS, the available marg...
Page 60 - Preview a print
You can rescale an image in the following ways: ● In the Windows driver dialog: go to the Features tab and look at the Resizing Options section. ◦ The Print document on option adjusts the image size to the paper size you have selected. For example, if you have selected ISO A2 as the paper size and y...
Page 61 - Print a draft
● To preview a print under Mac OS, you have the following options: ◦ Use your application's print preview option. ◦ Click the Preview button at the bottom of the Print dialog box. This is the basic print preview provided by Mac OS. ◦ If you are using the PostScript driver, check the Show print previ...
Page 62 - High-quality printing; If you have a high-resolution image
● In the Mac OS X 10.4 Print dialog (PostScript driver): go to the Image Quality panel and move the print-quality slider to the extreme left ('Speed'). ● In the Mac OS X 10.5 or 10.6 Print dialog (PostScript driver): go to the Paper/Quality panel and move the print-quality slider to the extreme left...
Page 63 - If you have printhead problems; Print 16-bit color images; Print in gray shades
If you have printhead problems If your printheads have an excessive number of clogged nozzles (which may cause banding or whitestreaks on your prints), print quality can be improved by selecting the More Passes option. ● In the driver dialog (Mac OS Print dialog): select custom instead of standard p...
Page 66 - Autorotate; Print with crop lines; Print on sheet paper; Use paper economically
Autorotate With some printer drivers, you can also select the Autorotate option, which will automatically rotate by 90 degrees any oversized portrait images in order to save paper. Print with crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You ca...
Page 67 - Nest jobs to save roll paper; When does the printer try to nest pages?
◦ In the Mac OS Print dialog (PostScript driver): select the Finishing panel, then Remove Top/Bottom Blank Areas and/or Rotate by 90 degrees . ◦ On the Embedded Web Server's Submit Job page: select Advanced settings > Roll options > Remove top/bottom blank areas and/or Rotate . ● If you check ...
Page 68 - How long does the printer wait for another file?; Use ink economically
● The Margins setting must be the same for all pages. ● The Mirror Image setting must be the same for all pages. ● The Rendering Intent must be the same for all pages. ● The Cutter setting must be the same for all pages. ● The color adjustment settings must be the same for all pages. See Color adjus...
Page 69 - Color management
6 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color management process ● Color calibration ● Color profiling ● Color management options ● Perform black point compensation ● Set the rendering...
Page 70 - The problem: color in the computer world
What is color? We see the world around us as steeped in color, where color is in the first instance simply an aspectof how we experience our environment. Color is therefore subjective. Upon further inspection we findthat our color experiences are closely related to brain activity that is triggered b...
Page 72 - The solution: color management
1. All colors 2. Computer monitor gamut 3. CMYK press gamut Finally, there are some color spaces that are not device-dependent, but instead represent how aviewer sees colors, such as CIE Lab or CIECAM02 defined by the CIE (Commission Internationale del’Éclairage). The advantage of these spaces is th...
Page 74 - Color and your printer; HP Embedded Spectrophotometer
generate an RGB ICC profile, describing its color behavior for the paper that was loaded atthe time of measuring. ● CMYK mode: ◦ SWOP: abbreviation of “Specifications for Web Offset Publications”, a set of press standards defined for a typical US press and for different types of paper ◦ ISO 12647-2:...
Page 75 - A summary of the color management process
A summary of the color management process To get the accurate and consistent colors that you want, you should follow these steps for each papertype that you use. 1. If your paper type is not already known to the printer, add it to the printer's list of known papers.See To create your own paper prese...
Page 76 - Color calibration; Check calibration status; Calibrate
Color calibration Color calibration enables your printer to produce consistent colors with the particular printheads, inksand paper type that you are using, and under your particular environmental conditions. After colorcalibration, you can expect to get identical prints from any two different print...
Page 77 - Calibration from Photoshop; Color profiling
The calibration process is fully automatic and can be performed unattended after you have loadedpaper of the type you wish to calibrate—which should be A4, Letter or any larger size. The process takes about 8–10 minutes and consists of the following steps. 1. A calibration test chart is printed, whi...
Page 78 - Create your own profile
In order to print accurate colors, it is necessary to convert the color values in your files to the colorvalues that will produce the correct colors from your printer, your inks and your paper. An ICC colorprofile is a description of a printer, ink and paper combination that contains all the informa...
Page 79 - Profile your monitor; Color management options
NOTE: Chart measurement may not be successful if you load the chart as a single sheet with skew checking disabled. 4. From the measurements made by the spectrophotometer, the printer calculates the ICC profilefor your printer, inks and paper type. 5. The new ICC profile is stored in the correct syst...
Page 80 - Perform black point compensation
ColorSync can be selected under Mac OS X 10.4 from the Color Options panel, then select Use Embedded (ICC/ColorSync) from the Source Profile drop-down list. Under Mac OS X 10.5 and 10.6, ColorSync can be selected from the Color Matching panel. You are recommended to consult the Knowledge Center at h...
Page 81 - Set the rendering intent
preserving shadows when the black point of the source space is darker than that of the destinationspace. This option is allowed only when the relative colorimetric rendering intent is selected (see Set the rendering intent on page 71 ). Black point compensation can be specified in the following ways...
Page 82 - HP Professional PANTONE Emulation
HP Professional PANTONE Emulation When you use a named PANTONE color in an image, your application will normally send to theprinter a CMYK or RGB approximation to that color. But the application does not take the printer orthe paper type into account, it merely produces a generic approximation of th...
Page 83 - Printing in color
Color adjustment options The aim of color management is to print accurate colors. If you perform color management correctly,then you should be able to print accurate colors with no need of any manual color adjustments. However, manual adjustments may be useful in the following situations: ● If your ...
Page 84 - Printing in grayscale
● In the Mac OS X 10.4 Print dialog (PostScript driver): select the Color Options panel, then Lightness and Hue . ● In the Mac OS X 10.5 or 10.6 Print dialog (PostScript driver): select the Color Options panel, select Color from the Mode list, then press the Adjust button. Under either operating sys...
Page 85 - Color management scenarios
● The lightness slider simply makes the whole print lighter or darker. This slider is available underWindows in the same window as the other grayscale controls; it is available under Mac OS byselecting Lightness and Hue . ● The zone definition sliders can be used to define what you mean by highlight...
Page 87 - Print a color photo for an exhibition (Photoshop, PCL3 driver)
5. From the File menu, select Print with Preview . ● Select Page Setup . ◦ Format for : select the printer (for example, HP Designjet Z5200ps Photo ). ◦ Paper Size : select the size of the paper that is currently loaded into the printer. ◦ Orientation : select the orientation of your image on the pa...
Page 107 - Job queue management; Job queue
7 Job queue management ● Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job status messages ENWW 97 ...
Page 108 - Embedded Web Server job queue page; Job preview
Embedded Web Server job queue page You can manage your printer's job queue from the HP Utility, see Access the HP Utility on page 20 , or the printer's Embedded Web Server, see Access the Embedded Web Server on page 20 . The job queue page shows all jobs that are available in the printer job queue. ...
Page 110 - Reprint or copy a job in the queue; Job status messages
The job currently being printed has a pointing hand icon, jobs already printed have a check mark,canceled jobs have crosses, processing jobs have a clock and jobs on hold have a warning. Prioritize a job in the queue To make any job in the queue the next one to be printed, select it and choose Repri...
Page 111 - Remove a hold
● Waiting for nest : the printer is set up with nesting on and is waiting for other jobs in order to complete the nest and proceed with printing ● On hold : the job was sent with the on hold for preview option and is on hold TIP: Do not send a job for preview with more than 64 pages. NOTE: If the pr...
Page 112 - Retrieving printer usage information; Prin
8 Retrieving printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ● Request accounting data by E-mail 102 Chapter 8 Retrieving printer usage information ENWW Prin ter usag e
Page 113 - Printer statistics with the HP Utility; Check ink and paper usage for a job; Ink and paper statistics with the HP Utility
Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 103 . ● View ink and paper usage for each of your recent jobs by ...
Page 114 - Printer statistics with the Embedded Web Server; Request accounting data by E-mail
Printer statistics with the Embedded Web Server 1. Access the Embedded Web Server, see Access the Embedded Web Server on page 20 . 2. Go to the Main tab and select Accounting . Request accounting data by E-mail 1. Ensure that the printer's date and time have been set correctly. See Set the date and ...
Page 115 - Handling ink cartridges and printheads; Ink and
9 Handling ink cartridges and printheads ● About the ink cartridges ● Check ink cartridge status ● Remove an ink cartridge ● Insert an ink cartridge ● About the printheads ● Check printhead status ● Remove a printhead ● Insert a printhead ENWW 105 Ink and printhead s
Page 116 - About the ink cartridges; Check ink cartridge status; Ink menu procedure; Remove an ink cartridge; In
About the ink cartridges Ink cartridges store the ink and are connected to the printheads, which distribute the ink on the paper.You can purchase 130 ml and 300 ml ink cartridges for your printer, see Accessories on page 123 . CAUTION: Observe precautions when handling ink cartridges because they ar...
Page 118 - Insert an ink cartridge
4. Pull the cartridge straight up. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, as there may be ink on the connection. NOTE: Avoid storing partially used ink cartridges. 5. The front-panel display identifies the missing ink cartridge. Insert an ink cartridge 1. Be...
Page 119 - About the printheads
4. Push the cartridge into the slot until it snaps into position. You should hear a beep and seeconfirmation that the cartridge has been inserted. If you have difficulty, see Cannot insert an ink cartridge on page 159 . 5. When all cartridges have been inserted, close the cover. 6. The front-panel d...
Page 120 - Remove a printhead
NOTE: If the warranty status is See warranty note , this indicates that non-HP ink is being used. Printer service or repairs required as a result of using "non-HP" ink are not covered under warranty.See the Legal Information document for detailed warranty implications. Remove a printhead CAU...
Page 122 - Insert a printhead
9. Using the blue handle, use steady force to disengage the printhead. 10. Pull the blue handle upward until the printhead is released from the carriage. CAUTION: Do not pull abruptly because this can damage the printhead. 11. The front-panel display identifies the missing printhead. Insert a printh...
Page 125 - 0 Maintaining the printer; Printer m
10 Maintaining the printer ● Check printer status ● Clean the exterior of the printer ● Replace the cutter ● Maintain the ink cartridges ● Move or store the printer ● Update the firmware ● Update the software ● Change the battery ● Printer maintenance kits ENWW 115 Printer m aintenance
Page 126 - Check printer status; Clean the exterior of the printer
Check printer status You can check the current status of the printer in various ways: ● If you start the HP Utility, and select your printer, you see a page of information describing thestatus of the printer and its paper and ink supplies. ● If you access the Embedded Web Server, you see information...
Page 130 - Maintain the ink cartridges; Move or store the printer
12. Put the left end cover back on the printer, aligning the protrusions with the holes in the printer. 13. Close the ink cartridge cover. 14. At the front panel, turn the printer back on. The printer checks that the cutter has been correctlyinstalled. Look at the front panel and follow its instruct...
Page 131 - Update the firmware
5. Before transporting the printer, secure the rear tray in the closed position with tape. Otherwise,the tray could open and perhaps break and fall out of the printer. If you need to leave the printer turned off for a long time, follow the additional steps below. 1. Turn off the power using the Powe...
Page 132 - Update the software; Change the battery
If you experience very slow progress while uploading the firmware file to the printer, the reason couldbe that you are using a proxy server. In that case, try bypassing the proxy server and accessing theEmbedded Web Server directly. ● In Internet Explorer 6 for Windows, go to Tools > Internet Opt...
Page 133 - 1 Accessories; Accessories
11 Accessories ● How to order supplies and accessories ENWW 123 Accessories
Page 134 - Order ink supplies
How to order supplies and accessories There are two alternative ways to order supplies or accessories for your printer: ● Visit http://www.hp.com/go/Z5200ps/supplies/ or http://www.hp.com/go/Z5200ps/accessories/ on the Web. ● Contact your local dealer. The rest of this chapter lists the available su...
Page 135 - Order paper
Table 11-2 Printheads Printhead Part number HP 70 Matte Black & Cyan Printhead C9404A HP 70 Light Magenta & Light Cyan Printhead C9405A HP 70 Magenta & Yellow Printhead C9406A HP 70 Photo Black & Light Gray Printhead C9407A Order paper HP currently provides the following paper types ...
Page 140 - Non-recommended paper types; Order accessories
Table 11-4 Sheet paper Paper type g/m² Length Width Part numbers Bond and Coated Paper Inkjet Coated Paper 90 610 mm (24 in) 457 mm (18 in) Q1961A (AJEN) 914 mm (36 in) 610 mm (24 in) Q1962A (AJEN) Photographic Paper Professional Satin Photo Paper 300 483 mm (19 in) 330 mm (13 in) Q8839A Matte Photo...
Page 142 - 2 Troubleshooting paper issues; Paper issu
12 Troubleshooting paper issues ● The paper cannot be loaded successfully ● The paper type is not in the driver ● The paper has jammed ● Prints do not fall neatly into the basket ● The sheet stays in the printer when the print has been completed ● The paper is cut when the print has been completed ●...
Page 143 - The paper cannot be loaded successfully; Unsuccessful roll load; Paper issues
The paper cannot be loaded successfully ● Ensure no paper is loaded. ● Ensure the paper is far enough inside the printer; you should feel the printer grab the paper. ● Do not attempt to straighten the paper during the aligning process, unless instructed to do so bythe front-panel display. The printe...
Page 144 - Unsuccessful sheet load; Paper loading error messages; The paper type is not in the driver
Unsuccessful sheet load ● Guide the sheet, especially thick papers, when the printer initially feeds the sheet. ● Do not attempt to straighten the sheet during the loading process, unless instructed to by thefront-panel display. The printer automatically attempts to straighten the sheet. ● Preferabl...
Page 145 - Black ink is easily removed when touched
To work with a paper not in the driver, you can add new paper type to your driver, see To create your own paper preset on page 37 . Adding your paper type to the driver is recommended as it allows you to store custom parameters, such as a profile, for your paper. Your new paper type must be based on...
Page 146 - The paper has jammed
The paper has jammed When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display. 1. Power off the printer at the front panel and also switch it off at the rear. 2. Open the window. 3. Try to move the printhead carriage out of the way. 136 Chapter 12 Troublesh...
Page 149 - The roll is loose on the spindle; Recalibrate the paper advance
The paper is cut when the print has been completed By default the printer cuts the paper after the drying time has been completed, see Change the drying time on page 41 . You can disable the cutter, see Turn the automatic cutter on and off on page 42 . The cutter does not cut well By default the pri...
Page 150 - Recalibrating the paper advance procedure; Return to default calibration
You can check the paper advance calibration status of the currently loaded paper at any time bypressing the View loaded paper key on the front panel. The status may be one of the following. ● DEFAULT: This status appears when loading an HP paper. HP papers in the Front Panel havebeen optimized by de...
Page 151 - 3 Troubleshooting print-quality issues; ality issu
13 Troubleshooting print-quality issues ● General advice ● Print quality troubleshooting wizard ● Horizontal lines across the image (banding) ● The whole image is blurry or grainy ● The paper is not flat ● The print is scuffed or scratched ● Ink marks on the paper ● Vertical dotted or dashed lines o...
Page 152 - General advice; Print quality troubleshooting wizard
General advice When you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine manufacturer's suppliesand accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. For details of...
Page 153 - Horizontal lines across the image (banding)
Alternatively, or if you have other print quality problems, you can continue reading this chapter. Horizontal lines across the image (banding) If your printed image suffers from added horizontal lines as shown (the color may vary): 1. Check that the paper type you have loaded corresponds to the pape...
Page 154 - The whole image is blurry or grainy; The paper is not flat
The whole image is blurry or grainy 1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in your software. To check on the front panel, use the View loaded paper key. 2. Check that you are printing on the correct side of the paper. 3. Check that y...
Page 155 - Ink marks on the paper; Horizontal smears on the front of coated paper
1. Check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in your software. To check on the front panel, use the View loaded paper key. 2. Try changing to a thicker paper type, such as HP Heavyweight Coated Paper, HP SuperHeavyweight Plus Matte Paper o...
Page 156 - Ink marks on the back of the paper; Vertical dotted or dashed lines on the print
Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key and also cancel the job from your computer application. Soaked paper can damage the printheads. Try the following suggestions to avoid this problem: 1. Check that the paper type you have loaded corresponds to...
Page 157 - Vertical continuous lines on the print
First check that the paper type you have loaded corresponds to the paper type selected in the frontpanel and in your software. To check on the front panel, use the View loaded paper key. ● Using the HP Utility for Windows, select Color Center > Paper Preset Management > Change Printing Propert...
Page 160 - The image is incomplete (clipped at the bottom); The image is clipped
Color accuracy using EPS or PDF images in page layout applications Page layout applications such as Adobe InDesign and QuarkXPress do not support colormanagement of EPS, PDF or grayscale files. If you have to use such files, try to ensure that the EPS, PDF or grayscale images are already in thesame ...
Page 161 - Some objects are missing from the printed image
There is another possible explanation for a clipped image. Some applications, such as AdobePhotoshop, Adobe Illustrator and CorelDRAW, use an internal 16-bit coordinate system which meansthat they cannot handle an image of more than 32,768 pixels. NOTE: An image 32,768 pixels long would print at a l...
Page 163 - Lines print double or in the wrong colors; Lines are discontinuous
Lines print double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are wrongly colored. To correct this kind of problem: 1. Reseat the printheads by removing them and then reinserting them...
Page 164 - Lines are blurred
1. Check that you are using appropriate print-quality settings. See Printing on page 43 . 2. Reseat the printheads by removing them and then reinserting them. See Remove a printhead on page 110 and Insert a printhead on page 112 . 3. Align the printheads. See Align the printheads on page 164 . Lines...
Page 165 - The Image Diagnostics Print
The Image Diagnostics Print The Image Diagnostics Print consists of patterns designed to highlight printhead reliability problems.It helps you to check the performance of the printheads that are currently installed in your printer, andwhether any printhead suffers from clogging or other problems. To...
Page 166 - Corrective action
If you see horizontal lines in part 1 and also missing dashes in part 2 for the same color, the printheadresponsible needs cleaning. However, if the rectangles look solid, do not worry about just a fewmissing dashes in part 2; these are acceptable because the printer can compensate for a few clogged...
Page 167 - If you still have a problem
4. If the problem remains, try cleaning the printhead drop detector. The printer normally notifies youwhen this is necessary, but it may be worth trying even if the printer has not suggested it. See Clean the printhead drop detector on page 161 . 5. If the problem still remains, replace any persiste...
Page 170 - Clean the printheads
The front-panel display recommends reseating or replacing a printhead 1. From the front panel, turn the power off then on. 2. Check the front-panel display message, if it shows the ready message, the printer is ready toprint. If the problem remains, continue with the next step. 3. Remove the printhe...
Page 171 - Clean the printhead drop detector
First, remove the printhead, see Remove a printhead on page 110 , and then use a lint-free cloth to clean the bottom of the printhead until the residue is removed. Clean the printhead drop detector The printhead drop detector is a sensor that detects which nozzles on the printheads are not printingi...
Page 174 - Align the printheads; Reinsert printheads procedure
Align the printheads Precise alignment between printheads is essential for accurate colors, smooth color transitions andsharp edges in graphical elements. Your printer has an automatic printhead alignment process whichruns whenever a printhead has been accessed or replaced. In cases where the paper ...
Page 175 - Image Quality Maintenance menu procedure; Scanning errors during alignment; Printhead status messages
Image Quality Maintenance menu procedure 1. Load the paper you wish to use, see Paper handling on page 24 . You can use a roll or cut sheet, however, it must be A3 landscape or larger (420 by 297 mm). Photo paper is recommended forthe best results; plain, bond and thin coated papers provide acceptab...
Page 177 - 5 Troubleshooting general printer issues; General printer issues
15 Troubleshooting general printer issues ● The printer does not print ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the HP Utility ● Some Color Center options are unavailable ● Cannot access the Embedded Web Server ● Automatic file system check ● No ...
Page 178 - The printer does not print; The printer seems slow; Gener
The printer does not print If all is in order (paper loaded, all ink components installed and no file errors), there are still reasonswhy a file you have sent from your computer may not start printing when expected: ● You may have an electrical power problem. If there is no activity at all from the ...
Page 179 - Communication failures between computer and printer; Cannot access the HP Utility; Some Color Center options are unavailable
Communication failures between computer and printer Some symptoms are: ● The front-panel display does not show the Receiving message when you have sent an image to the printer. ● Your computer displays an error message when you are trying to print. ● Your computer or printer hangs (stays idle), whil...
Page 180 - Cannot access the Embedded Web Server; Automatic file system check
Cannot access the Embedded Web Server Have you set a password for the Embedded Web Server, and then forgotten the password? If so, goto the front panel and select the Setup menu icon , then Front panel options > Resets > Reset EWS password . Otherwise, please continue reading this section. If ...
Page 181 - No output when printing from Microsoft Visio 2003; Unavailable driver features when printing from
NOTE: When the printer is powered back on, it takes about three minutes to initialize and check and prepare the printheads. However, it can take up to 40 under some conditions, for example, when theprinter has not been used for a long period of time and requires more time to prepare the printheads. ...
Page 183 - 6 Front-panel error messages
16 Front-panel error messages Occasionally you may see one of the following messages appear on the front-panel display. If so,please follow the advice in the Recommendation column. If you see an error message that does not appear here, and you feel in doubt about the correctresponse, contact HP Supp...
Page 185 - 7 HP Customer Care; HP Cu
17 HP Customer Care ● Introduction ● HP Professional Graphics Services ● HP Proactive Support ● Contact HP Support ENWW 175 HP Cu sto m er Care
Page 186 - HP Professional Graphics Services; Knowledge Center; HP Care Packs and Warranty Extensions
Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,providing comprehensive, proven support expertise and new technologies to give you unique end-to-end support. Services include setup and installation, troubleshooting tools, warranty upgrades...
Page 187 - HP Installation; HP Proactive Support; Contact HP Support
They include remote support. On-site service is also provided if necessary, with two alternativeresponse-time options. ● Next business day ● Same business day, within four hours (may not be available in all countries) For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptoo...
Page 188 - Telephone number
● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call one of the Hewlett-Packard offices, please have the following information available tohelp us answer your questions more quickly: ◦ The printer you are using (the product number and the serial numbe...
Page 189 - 8 Printer specifications; Specifications
18 Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 179 Specifications
Page 190 - Functional specifications
Functional specifications Table 18-1 HP 70 ink supplies Printheads Two inks in each printhead: magenta and yellow, lightmagenta and light cyan, photo black and light gray, matteblack and cyan Ink cartridges Cartridges containing 130 ml or 300 ml of ink: magenta,yellow, light magenta, light cyan, pho...
Page 192 - Environmental specifications; Acoustic specifications
Environmental specifications Table 18-11 Printer environmental specifications Temperature range Humidity range Operating for optimal print-quality 22 to 26°C (72 to 79°F) 30 to 60% Operating for standard printing 15 to 35°C (59 to 95°F) 20 to 80% Printer without consumables 5 to 40°C (41 to 104°F) N...
Page 193 - Glossary
Glossary AppleTalk A suite of protocols that Apple Computer developed in 1984 for computer networking, not supported by thisprinter. Apple now recommends TCP/IP networking instead. Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computernetw...
Page 195 - Index
Index Symbols/Numerics 16-bit color images 53 A accessories order 130 accounting 103accounting data by E-mail 22acoustic specifications 182alerts 101 B banding problems 139basket output problems 138 battery change 122black and white 53black point compensation 70blurred lines 154buzzer on/off 22 C ca...