HP Z6200 - Manual

Use of this guide The HP Start-up Kit DVD is the most complete source of information about this product and is organized into the following chapters. Introduction This chapter provides a brief introduction to the printer and its documentation for new users. Use and maintenance These chapters help yo...

Glossary This chapter contains definitions of printing and HP terms that are used in this documentation. Index In addition to the table of contents, an alphabetical index is included to help you to find topics quickly. Warnings and Cautions Symbols are used in this manual to ensure the proper use of...

Front view 1.1m printer 1. Ink cartridge 2. Platen 3. Printhead 4. Printhead carriage 5. Front panel 6. Maintenance cartridge 7. Paper-load lever 8. Spindle 9. Bin ENWW The printer’s main components 5 In tr od u ctio n

6. Maintenance cartridge 7. Paper-load lever 8. Spindle 9. Loading table 10. Take-up reel motor 11. Take-up reel cable and sensor housing unit 12. Take-up reel sensor 13. Take-up reel spindle hub Rear view 1.5m printer 1. Power switch and socket 2. Sockets for communication cables and optional acces...

1. Take-up reel spindle lever 2. Manual winding buttons 3. Wind-direction switch The front panel Your printer's front panel is located on the front of the printer, on the right-hand side. It has the following important functions: ● It is used to perform certain operations, such as loading and unload...

3. Pause printing key pauses printing after finishing the current page. Press the key again to restart printing. This can be useful, for instance, when you want to change or load a roll of a different paper type. 4. Form feed and cut key: see Feed and cut the paper on page 50 . 5. Front-panel displa...

PostScript drivers for Windows and Mac OS are provided with the PostScript/PDF Upgrade Kit (see Accessories on page 143 ). The Embedded Web Server’s main components The Embedded Web Server is a Web server running inside the printer. Users can obtain printer information, manage the print queue and pa...

● View the status of the ink cartridges, the printheads and the paper ● Manage, install, and create International Color Consortium (ICC) profiles (with the PostScript/PDF upgrade) ● Access and use embedded profiles (with the PostScript/PDF upgrade) ● Update the printer's firmware (see Update the pri...

2 Connectivity and software instructions ● Choose which connection method to use ● Connect to a network (Windows) ● Connect directly to a computer (Windows) ● Uninstall the printer driver (Windows) ● Connect to a network (Mac OS) ● Connect directly to a computer (Mac OS) ● Uninstall the printer soft...

● All computers on the network should be on and connected to the network. ● The printer should be connected to the network. Now you can proceed to install the printer software and connect your printer. Bonjour connection 1. Go to your printer's front panel and select the Connectivity menu icon , the...

Sharing the printer If your computer is connected to a network, you can make your directly connected printer available to other computers on the same network. 1. Double-click the System Preferences icon on the Dock menu bar on your desktop. 2. Under Mac OS X 10.4, enable printer sharing by going to ...

3 Personalize the printer ● Change the language of the front-panel display ● Access the Embedded Web Server ● Change the language of the Embedded Web Server ● Access the HP Utility ● Change the language of the HP Utility ● Change the sleep mode setting ● Turn the buzzer on and off ● Change the front...

Change the language of the front-panel display There are two possible ways to change the language of the front-panel menus and messages. ● If you can understand the current front-panel display language, select the Setup menu icon , then Front panel options > Select language . ● If you cannot unde...

Japanese. It uses whichever language you have specified in your Web browser's options. If you have specified a language that it cannot support, it works in English. To change the language, you must change your Web browser's language setting. For example, in Internet Explorer version 6, go to the Too...

Change the front-panel display contrast To change the contrast of the front-panel display, select the Setup menu icon , then Front panel options > Select display contrast , and enter a value using the Up or Down key. Press the OK key to set the value. The default contrast is set to 50. Change the...

To configure the same network settings from the front panel, select the Connectivity menu icon , then Fast Ethernet or Gigabit Ethernet > Modify configuration . You have various other options available from the Connectivity menu icon. ● USB : view information about the USB connection ● Jetdirect ...

Personalize the list of paper types If there are some paper types that you never use, you can remove them from the list shown in the front panel, the Embedded Web Server and the HP Utility. 1. In the Embedded Web Server, select the Setup tab and then Paper management . 2. In the Paper Management pan...

Select paper mismatch action If the paper currently loaded in the printer is not suitable for a particular job, the printer can either put the job on hold until some suitable paper is loaded, or it can ignore the problem and print the job on the unsuitable paper. There are two ways in which the load...

4 Handle the paper ● Overview ● Load a roll onto the spindle ● Load a roll into the printer ● Unload a roll from the printer ● Use the take-up reel ● View information about the paper ● Perform paper advance calibration ● Download paper presets ● Use non-HP paper ● Cancel the drying time ● Change the...

Overview Paper is only a subset of the portfolio of printing materials that the printer can handle. You can also print on a wide variety of films, textiles and fabrics, self-adhesive materials, and banner and sign materials. Throughout this guide, however, these materials are generally referred to a...

Table 4-1 Supported paper types (continued) Paper type Paper name Front panel name Backlit Material HP Premium Vivid Color Backlit Film HP Prem Vivid Colr Bklit Backlit material Backlit material Backlit material (more ink) Backlit material (more ink) Banner and Sign Material HP Opaque Scrim HP Opaqu...

If you regularly use different paper types, you can change rolls more quickly if you pre-load rolls of different paper types on different spindles. Extra spindles are available for purchase. Load a roll into the printer NOTE: To start this procedure, you need to have a roll loaded on the spindle. Se...

6. If you have a take-up reel (a standard feature on the 1.5m printer and an optional accessory on the 1.1m printer), a message will appear on the front panel asking if you want to load paper onto the take-up reel. If you select No (or if you do not have a take-up reel) the front panel displays the ...

The take-up reel is operated from the front panel. Follow these guidelines when taping rolls to the take-up reel spindle core: ● Make sure that the paper is straight when it is attached to the spindle core. Otherwise it skews as it winds onto the core. ● The spindle core on the take-up reel must be ...

NOTE: If you want to move the printer, first remove the take-up reel sensor and cable housing unit from the foot of the printer stand. Place the sensor and cable housing unit on the printer stand crossbar and use the blue plastic screw to affix the housing unit to the leg of the stand, as shown, whi...

Overview of the paper advance procedure 1. On the front panel, select the icon, and then select Image quality maintenance > Paper advance calibration > Calibrate paper advance . The printer automatically calibrates the paper-advance and prints a paper advance calibration image. 2. Wait until t...

9. To create an ICC profile, which allows you to print on your paper with the best possible color accuracy, see Color profiling on page 102 . 10. Perform paper advance calibration (see Perform paper advance calibration on page 46 ). The default paper advance values for your custom paper are inherite...

To disable the Printing paper info option, select the icon in the printer's front panel, and then select Printing preferences > Paper options > Disable printing paper info . In this case, the length will not be requested, and the barcode will be neither printed nor read. Feed and cut the paper...

Non-recommended paper types In many cases, paper types that HP does not support might be compatible with your printer. However, the following paper types are unlikely to give satisfactory results: ● Photo paper that swells ● Brochure paper 56 Chapter 4 Handle the paper ENWW H a ndle the paper

5 Handle the ink system ● Ink system components ● Ink system tips ● Work with ink system components ● Order ink supplies ENWW 57 Ha nd le the ink sys tem

Ink system components Ink cartridges The printer's eight ink cartridges provide matte black, chromatic red, magenta, yellow, light magenta, light cyan, photo black and light gray ink to the printheads. Ink cartridges require no maintenance or cleaning. When each ink cartridge is shaken vigorously be...

● Print quality may be impaired. ● The printer will be unable to estimate the ink level in the cartridge, and will report it as empty. To force the printer to accept cartridges that it believes to be empty, follow these instructions: 1. Install the cartridge in the printer (see Insert an ink cartrid...

Maintenance cartridge Use the maintenance cartridge to clean and maintain the printheads, ensure the best possible print quality, and seal the printheads when they are not in use to prevent them from drying out. NOTE: The maintenance cartridge contains liquid. Therefore, store any maintenance cartri...

5. Lift the cartridge out of its drawer. NOTE: Avoid touching the end of the cartridge that is inserted into the printer, because the connection might be coated with ink. NOTE: If necessary, store a partially-used ink cartridge in the same position as if it were inserted in the printer. Avoid using ...

5. Slide the drawer and cartridge into the slot until they lock into position. If you have difficulty, see Cannot insert an ink cartridge on page 165 . 6. The front-panel display confirms that all cartridges have been correctly inserted. Remove a printhead WARNING! Make sure that the printer wheels ...

Insert a printhead 1. Remove the orange protective caps by pulling them down. 2. The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check that the colored label on the printhead matches the colored label of the carriage slot into which the printhead is to be...

changed, takes about 18 minutes. If the printer identifies a problem when preparing the printheads, the process takes longer, up to 30 minutes. For a single printhead insertion, the time varies between 10 and 20 minutes. After all printheads are checked and prepared, the printhead realignment proced...

3. Rub the cloth against the electrical contacts with a light force along the entire depth of the flex connector. Try to avoid picking up any ink deposit that may have accumulated on the bottom surface of the slot. 4. Take special care to clean all contacts thoroughly, including the ones at the lowe...

7. With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris. 8. Close the printer window. 9. Plug in and switch on the printer. 10. Power the printer on at the front panel. Align the printheads Precise alignment between printheads is essential for accurate ...

3. Remove and re-insert all the printheads, see Remove a printhead on page 63 and Insert a printhead on page 66 . This starts the printhead alignment procedure. 4. Ensure the window is closed, as a strong light source near the printer during printhead realignment can affect alignment. 5. The process...

And here is an example of the same printhead in a bad state: Corrective action 1. Clean any faulty printheads (see Clean the printheads on page 165 ). Then reprint the Image Diagnostics Print to see whether the problem has been solved. 2. If the problem remains, clean the printheads again, and repri...

See also Insert the maintenance cartridge on page 76 . Insert the maintenance cartridge The plastic bag in which the new maintenance cartridge comes can be used to dispose of the old maintenance cartridge. 1. Insert the maintenance cartridge into the slot, in the direction indicated by the arrow. 2....

Check the status of the ink system 1. Access the Embedded Web Server. See Access the Embedded Web Server on page 23 . 2. Go to the Supplies page on the Main tab. The Supplies page shows you the status of the ink cartridges (including the ink levels), the printheads, the maintenance cartridge, and th...

HP Utility procedures ● In the HP Utility for Windows, go to the Overview tab. The status of each cartridge appears when you select Supply Status > Cartridges . ● In the HP Utility for Mac OS, select Information > Printer Status . View printhead information The printer automatically checks and...

6 Print options ● Create a print job ● Select print quality ● Print a draft ● High-quality printing ● Select paper size ● Select margins options ● Print on loaded paper ● Rescale a print ● Preview a print ● Print 16-bit color images ● Change the treatment of overlapping lines ● Print crop lines ● Ro...

Create a print job In order to print something, you must send it to the printer. This constitutes a print job, which is entered into the printer's print queue. There are two main ways of sending a print job to the printer: ● To print directly from a program, use the program's Print command as usual....

If you need to specify printing settings, go to the Job settings section and select the options you need. Each option has explanatory text on the right, so that you can understand the behavior of each setting. Remember that, if you leave the setting as Default , the setting saved in the job will be ...

You can select print-quality options in the following ways: ● In the Windows driver dialog: go to the Paper/Quality tab and look at the Print Quality section. If you select Standard Options , you will see a simple slider with which you can select speed or quality. If you select Custom Options , you ...

● In the Mac OS X 10.5 or 10.6 Print dialog: go to the Paper/Quality panel and set the quality options to Custom , then set quality to Fast and check the Economode box. ● On the Embedded Web Server's Submit Job page: select Basic settings > Print quality > Custom . Set Quality level to Fast , ...

● On the Embedded Web Server's Submit Job page: select Advanced settings > Paper > Page size > Standard . ● Using the front panel: select the Setup menu icon , then Printing preferences > Paper options > Select paper size . NOTE: If you have set the paper size from your computer, that...

You can rescale an image in the following ways: ● In the Windows driver dialog: go to the Features tab and look at the Resizing Options section. ◦ The Print document on option adjusts the image size to the paper size you have selected. For example, if you have selected ISO A2 as the paper size and y...

NOTE: If you load sheet paper with skew checking disabled, the printer does not measure the length of the sheet, so the print preview will not be a reliable guide to the final printout. ● To preview a print under Windows, you have the following options: ◦ Use your application's print preview option....

Print crop lines Crop lines indicate where the paper should be cut to reduce it to your selected page size. You can print crop lines automatically with individual jobs in the following ways: ● In the Windows driver dialog: select the Features tab, then Enable crop lines . ● In the Mac OS Print dialo...

You can do this in the following ways: ● In the Windows driver dialog: select the Features tab, then Rotate by 90 degrees . ● In the Mac OS Print dialog: go to the Finishing panel and select Rotate by 90 degrees . ● On the Embedded Web Server's Submit Job page: select Advanced settings > Roll opt...

NOTE: The autorotate decision requires known page dimensions. Therefore, the job must have When to Start Printing set to After Processing (see Select when to print a job in the queue on page 114 ) and cannot have variable dimensions, which happens when Fit to roll or Remove top/bottom blank areas is...

Nest jobs to save paper Nesting means automatically printing images or document pages side by side on the paper, rather than one after the other. This is done to avoid wasting paper. 1. Direction of paper flow 2. Nesting off 3. Nesting on 4. Paper saved by nesting When does the printer try to nest p...

● All pages must be in one or other of the following two groups (the two groups cannot be mixed in the same nest): ◦ CALS/G4 ◦ PostScript, PDF, TIFF, JPEG ● JPEG, TIFF and CALS/G4 pages with resolutions greater than 300 dpi may not nest with other pages in some cases. How long does the printer wait ...

7 Color management ● What is color? ● The problem: color in the computer world ● The solution: color management ● Color and your printer ● A summary of the color-management process ● Color calibration ● Color profiling ● Color-management options ● Color-adjustment options ● HP Professional PANTONE* ...

What is color? We see the world around us as steeped in color. Color is in the first instance simply an aspect of how we experience our environment and is therefore subjective. Our color experiences are closely related to brain activity that is triggered by signals that our eyes send to it. These si...

1. All colors 2. Computer monitor gamut 3. CMYK press gamut Some color spaces are not device-dependent, but instead represent how a viewer sees colors, such as CIE Lab or CIECAM02. These color spaces are defined by the CIE (Commission Internationale de l’Éclairage). The advantage of these spaces is ...

◦ Other regional standards: Euroscale, JMPA, Japan Color ◦ Specific CMYK device space: for images that are coming from or going to a specific CMYK device that has been profiled. Color and your printer As a creative professional, predictable and dependable results from your printer are essential to g...

A summary of the color-management process To get the accurate and consistent colors that you want, follow these steps for each paper type that you use. 1. If the printer does not recognize your paper type, add the type to the printer's list of known papers. See Use non-HP paper on page 48 . Typical ...

NOTE: You can perform all three operations in sequence, as shown. You can also choose to start with or stop after any of the three operations. However, color calibration is performed automatically after you add a new paper type. Color calibration Your printer uses color calibration to produce consis...

You can start color calibration in the following ways: ● From the printer alert that recommends calibration ● From the HP Color Center: select Calibrate Your Printer ● From the front panel: select the icon, then Calibrate color After launching calibration, the process is fully automatic and can be p...

The process takes about 15 to 20 minutes and consists of the following steps. 1. A profiling test chart is printed, which contains patches of each ink used in your printer. Unlike a calibration test chart, most of the patches contain combinations of ink. NOTE: To use a longer drying time, instruct t...

Profile your monitor Also calibrate and profile your monitor (display device), so that the colors you see on the screen relate more closely to those that you see on your prints. In the HP Color Center, select How To Calibrate Your Display for further information. Color-management options The aim of ...

● The lightness slider simply makes the whole print lighter or darker. This slider is available in the same window as the other grayscale controls, except under Mac OS X 10.4, where it is available by selecting Lightness and Hue . ● The zone definition sliders can be used to define what you mean by ...

NOTE: HP Professional PANTONE* Emulation is available only when printing a PostScript or PDF job. You can also use the Embedded Web Server to print a swatch book that shows emulations of PANTONE* colors from your printer, along with a measure of the color difference ( Δ E) between each emulation and...

● On the front panel: select the icon, and then select Printing preferences > Color options > Emulate Printer . ● Through the Embedded Web Server: select the Submit Job page, and then Job settings > Advanced settings > Color > Color management and the desired emulation mode. You can e...

● Web Coated SWOP 2006 Grade 3 provides SWOP® proofing and printing on U.S. Grade 3 coated publication paper. ● Web Coated SWOP 2006 Grade 5 provides SWOP® proofing and printing on U.S. Grade 5 coated publication paper. ● U.S. Sheetfed Coated 2 uses specifications designed to produce quality separat...

8 Job queue management ● Embedded Web Server job queue page ● Job preview ● Turn off the job queue ● Pause the job queue ● Select when to print a job in the queue ● Identify a job in the queue ● Prioritize a job in the queue ● Delete a job from the queue ● Reprint or copy a job in the queue ● Job st...

Embedded Web Server job queue page You can manage your printer's job queue from the HP Utility, see Access the HP Utility on page 24 , or the printer's Embedded Web Server, see Access the Embedded Web Server on page 23 . The job queue page shows all jobs that are available in the printer job queue. ...

Identify a job in the queue The best way to look at the queue is in the Embedded Web Server ( Main tab > Job queue ), where you can manage the queue and get full information on every job (by clicking the name of the file). However, you can also manage the queue from the front panel. To do so, sel...

Job status messages These are the possible job status messages, approximately in the order in which they may be seen: ● Receiving : the printer is receiving the job from the computer ● Waiting to process : the job has been received by the printer and is waiting to be rendered (for jobs submitted thr...

9 Retrieve printer usage information ● Get printer accounting information ● Check printer usage statistics ● Check ink and paper usage for a job ENWW 117 Printer usage

Get printer accounting information There are various different ways of getting accounting information from your printer. ● View printer usage statistics for the whole lifetime of the printer, see Check printer usage statistics on page 118 . ● View ink and paper usage for each of your recent jobs by ...

Ink and paper statistics with the HP Utility 1. Access the HP Utility, see Access the HP Utility on page 24 . 2. Select Job center to view information regarding the most recent jobs. 3. Under Windows, click on the Accounting link. Under Mac OS, select Job Accounting and click on the Look Up button. ...

10 Practical printing examples ● Overview ● Resize an image with Adobe Photoshop CS4 ● Print a color photo with Photoshop CS2 ● Print a draft for revision with the correct scale ● Reprint a job with consistent colors ● Use ESRI ArcGIS 9 to print a map 120 Chapter 10 Practical printing examples ENWW ...

Overview The following step-by-step instructions for printing jobs that use specific software are similar to those at the HP Knowledge Center on the Web. Consult the Knowledge Center at http://www.hp.com/go/ Z6200/knowledgecenter/ for the most up-to-date information and for additional printing examp...

5. Select your printer and then click the Page Setup button. The printer properties dialog box appears. 6. Set the page size and other print options that you want and then click the OK button. For more information about print option settings, see Print options on page 80 . Print a color photo with P...

Print a draft for revision with the correct scale Using Adobe Acrobat 1. In the Acrobat window, check the plot size by positioning your cursor near the bottom left corner of the screen. 2. Select File and then select Print . NOTE: The page size is not automatically selected according to the drawing ...

6. Click the Features tab, and then select Autorotate . 7. Click the OK button and check that the print preview in the Print dialog box looks correct. 8. Click OK again to print. Reprint a job with consistent colors This scenario explains how to get consistent colors from print-to-print. NOTE: HP su...

To ensure color consistency when reprinting the job, use the same paper type. 1. Check that the color calibration is valid for the paper type that is loaded. On the front pane, selectthe icon, and then select View loaded paper . In the Paper information window, check that Color Calibration is OK . I...

To ensure color consistency when reprinting the job, use the same paper type. 1. Check that the color calibration is valid for the paper type that is loaded in both printers. On the front panel, select the icon, and then select View loaded paper . In the Paper information window, check that Color Ca...

3. Click the Properties button and configure the driver as follows. ● On the Paper/Quality tab, set Print Quality to Quality . ● On the Color tab, clear the Print In Grayscale check box, and set Printer managed colors to sRGB in the Source profile drop-down menu. 4. Click the OK button. 5. Select Fi...

11 Maintain the printer ● Clean the exterior of the printer ● Clean the platen ● Clean the paper-advance sensor window ● Lubricate the printhead carriage ● Maintain the ink cartridges ● Perform preventive maintenance ● Move or store the printer ● Update the printer firmware ● Change the ink absorber...

Clean the paper-advance sensor window The paper advance sensor is the very small rectangular window (less than 1 cm² in size and shown in the following graphic) near the sixth platen roller from the right. You should clean the paper-advance sensor window every six months, and whenever you experience...

The benefits of arranging a service engineer's visit when these messages appear on the front panel are two-fold: ● The printer components can be replaced at a time that is convenient for you, and so will not disturb your daily workflow. ● When the service engineer performs a preventive maintenance v...

Update the printer firmware The printer's various functions are controlled by software that resides in the printer, also known as firmware. From time to time, firmware updates from Hewlett-Packard become available. These updates increase the printer's functionality and enhance its features. Firmware...

6. Lift the tab on the absorber until it is clear of the spittoon and you can easily grip the tab. 7. Lift and remove the absorber from the spittoon. 8. Dispose of the soiled ink absorber according to your local regulations. Insert the ink absorber 1. Grip the new ink absorber as shown. 140 Chapter ...

2. Insert the back edge of the absorber into the fitting in the spittoon. 3. Use your thumb to slide the absorber to the back of the fitting in the spittoon. 4. Push down on the tabbed edge until you hear the absorber click into place. Make sure that the top of the ink absorber is seated flatly and ...

12 Accessories Order accessories The following accessories can be ordered for your printer. Name Product number HP Designjet HD Scanner CQ654A HP Designjet PostScript®/PDF Upgrade Kit CQ745A HP Designjet Z6100/Z6200 User Maintenance Kit Q6715A HP Designjet External Hard Disk CN501A HP Designjet Z620...

13 Troubleshoot print-quality issues ● General advice ● Troubleshooting tools ● Lines are too thick, too thin, or missing ● Lines appear stepped or jagged ● Parts of lines or text are missing ● Lines are printed double or in the wrong colors ● Lines are blurred (ink bleeds from lines) ● Lines are sl...

General advice Use the following approach when you have any print-quality problem: ● To achieve the best performance from your printer, use only genuine HP supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints...

Optimization suggested actions This option suggests a series of recommended actions to improve print quality, based on the results of internal checks. These actions may include reseating a printhead, changing paper to run a specific calibration, cleaning some printer component, etc. Execute them in ...

5. Try aligning the printheads. See Align the printheads on page 71 . After alignment, reprint your job if the problem has been solved. 6. Select the icon on the printer's front panel, and then View loaded paper to see the paper- advance calibration status. If the status is PENDING, perform a paper-...

Lines are printed double or in the wrong colors This problem can have various visible symptoms: ● Colored lines are printed double, in different colors. ● The borders of colored blocks are the wrong color. Use these steps to correct this kind of problem: 1. Align the printheads. See Align the printh...

Humidity can cause ink to soak into the paper, making the lines look blurred and fuzzy. Try the following remedies: 1. Make sure that your environmental conditions (temperature, humidity) are suitable for high-quality printing. See Environmental specifications on page 206 . 2. Check that the paper t...

4. Check the paper-advance calibration status on the front panel. If the status is PENDING, you should perform paper-advance calibration. See Perform paper advance calibration on page 46 . 5. Try aligning the printheads. See Align the printheads on page 71 . After alignment, reprint your job if the ...

The printed output is not flat If the paper does not lie flat when it comes out of the printer, but instead contains shallow waves, you are likely to see defects in the printed image, such as vertical stripes. This can happen when you use thin paper that becomes saturated with ink. 1. Make sure that...

Whenever you notice this problem, cancel the printing job immediately. Press the Cancel key on the front panel and also cancel the job from your computer software. Otherwise the soaked paper might damage the printheads. Try the following suggestions to avoid this problem: ● Use a recommended paper t...

Colors are inaccurate If the colors of your print do not match your expectations, try the following remedies: 1. Check that the paper type you have loaded corresponds to the paper type that you selected on the front panel and in your software. At the same time, check the color-calibration status. If...

Print with PostScript drivers The situation describes printing with the PostScript driver installed for that printer. In this example, we are using an HP Designjet Z6200 printer series and an HP Designjet 5500 printer series. 1. Check that both printers have the most recent firmware version. See Upd...

6. In the HP-GL/2 driver for the HP Designjet Z6200, click the Color tab, and select Printer Emulation from the list of color management options. Then select the HP Designjet 5500 from the list of emulated printers. 7. In the HP-GL/2 driver for the HP Designjet 5500, click the Options tab, and then ...

● Check that your software settings are correct for your current page size (for example, long-axis prints). ● If you are using network software, make sure that it has not timed out. The image is clipped Clipping normally indicates a discrepancy between the actual printable area on the loaded paper a...

The image is unexpectedly rotated On the front panel, select the icon, and then select Printing preferences > Paper options > Rotate . Check that the setting is what you wanted. For non-PostScript files: if Nesting is On , pages are sometimes automatically rotated to save paper. See Nest jobs ...

The image has a wood-grain appearance (aeroworms) Aeroworms are wavy, horizontal bands produced by air-induced dot placement error (DPE). In extreme cases, aeroworms give the image a wood-grain appearance. The problem occurs most commonly on print jobs that are set for low-quality and high-speed. It...

14 Troubleshoot paper issues ● The paper cannot be loaded successfully ● The paper has jammed ● Prints do not stack correctly in the bin ● Automatic paper-cutter does not function ● Take-up reel paper jammed ● Take-up reel does not wind ENWW 159 Troubl eshoot paper

The paper cannot be loaded successfully Here are a few things to check if you cannot successfully load the paper. ● The paper might be loaded at an angle (skewed or mislocated). Make sure that the right edge of the paper is aligned with the half-circle on the right-hand side of the platen, and that ...

8. Reload the roll. See Load a roll into the printer on page 36 . 9. If some paper continues to cause an obstruction within the printer, it can often be cleared by loading a rigid paper type into the printer. 10. If you find that you have print-quality problems after a jam, try realigning the printh...

15 Troubleshoot ink-system issues ● Cannot insert an ink cartridge ● Cannot insert a printhead ● Cannot insert the maintenance cartridge ● Front panel recommends reseating or replacing a printhead ● Clean the printheads ● Align the printheads 164 Chapter 15 Troubleshoot ink-system issues ENWW Troubl...

Scan errors during alignment If the alignment process fails, a Scanning problems message appears on the front panel. This indicates that the alignment was not completed successfully. Therefore, the printheads are not aligned and the alignment should be repeated before printing. The problem might be ...

16 Troubleshoot other issues ● The printer is not printing ● The software program slows down or stalls while generating the print job ● The printer seems slow ● Communication failures between computer and printer ● Cannot access the Embedded Web Server ● “Out-of-memory” error message ● The platen ro...

The printer is not printing Possible reasons why a file you have sent from your computer is not printing when expected, include the following: ● A problem with the electrical power might exist. If the printer is not performing and the front panel does not respond, check that the power cable is corre...

● Is your printer connected to a network? Check that all components used in the network (network interface cards, hubs, routers, switches, and cables) are capable of high-speed operation. Is there a lot of traffic from other devices on the network? ● Did you set the drying time to Extended ? Try cha...

NOTE: If you connect your printer directly to your computer with a USB cable, use the HP Utility. 1. Go to the front panel and select the Connectivity menu icon , then Advanced > Embedded Web Server > Allow EWS > On . 2. If you have a TCP/IP connection to your printer, go to the front panel...

5. If oil spills onto the platen, wipe the platen clean with a cloth. 6. Lower the printer window. Cannot access the HP Utility If you have not done so already, please read Access the HP Utility on page 24 . 1. Go to the front panel and select the Connectivity menu icon , then Advanced > Web serv...

Printer alerts Your printer can communicate two types of alerts: ● Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver, errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer is able to print. ● Warning...

17 HP Customer Care ● Introduction ● HP Professional Services ● HP Instant Support ● HP Proactive Support ● Customer Self Repair ● Contact HP Support 176 Chapter 17 HP Customer Care ENWW HP Customer Care

Introduction HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet, providing comprehensive, proven support expertise and new technologies to give you unique end-to- end support. Services include setup and installation, troubleshooting tools, warranty upgrad...

HP Care Packs and Warranty Extensions HP Care Packs and Warranty Extensions allow you to extend your product's warranty beyond the standard period. They include remote support. On-site service is also provided if necessary, with two alternative response-time options. ● Next business day ● Same busin...

You can enable Proactive Support in the HP Utility for Windows or the HP Printer Monitor for Mac OS, where you can specify the frequency of connections between your computer and HP's Web server, and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To ...

◦ The cable you are using (by part number) and where you purchased it ◦ The type of interface used on your product (USB or network) ◦ The software name and version you are currently using ◦ Print out the service information prints. You may be asked to fax them to the support center helping you. On t...

A Overnight job scenario In this scenario, the print service provider (PSP) is nearing the end of the business day and receives a new order which requires delivery early the next day. The printer is currently printing and there are jobs in the queue which must also be delivered the next day. The bes...

Table A-1 Handle the paper (continued) Task Elements See this section of the user’s guide Troubleshooting See this section of the guide I can't load the paper See The paper cannot be loaded successfully on page 160 I can't find the paper preset for mypaper See Download paper presets on page 47 and U...

NOTE: For additional information about the ink system, see Handle the ink system on page 57 . Task 4: Handle print jobs After checking ink consumables and paper levels, you can send the job to the printer. On the screen preview, make adjustments for paper type, print size, number of copies and nesti...

B Urgent walk-in job scenario In this scenario, the print service provider (PSP) receives an urgent walk-in order which requires delivery in less than two hours. The printer is currently printing and there are jobs in the queue, however, the new job has the highest priority. It also requires differe...

Table B-1 Handle print jobs Task Elements See this section of the user’s guide Submit a job See Create a print job on page 81 Cancel a job See Delete a job from the queue on page 115 Manage the print queue See Job queue management on page 112 Troubleshooting See this section of the guide I can't acc...

Table B-2 Handle the paper (continued) Task Elements See this section of the user’s guide The take-up reel paper has jammed See Take-up reel paper jammed on page 162 The take-up reel does not wind See Take-up reel does not wind on page 162 NOTE: For additional information about paper, see Handle the...

Paper menu Paper load Load roll Load take-up reel Learn how to load spindle Paper unload Unload roll Unload take-up reel View loaded paper Change active paper type (select paper category and type) Paper types list (select paper category and type) View paper details Move paper Take-up reel Enable tak...

Job management menu Reprint last job Pause (or Resume) printing Job queue Queue is empty [J] (select job) [J] View information Continue Move to front Copies Reprint Cancel Delete Job queue displays the jobs in the job queue. Jobs remain in the queue after being printed. View information displays the...

Ink menu View ink levels View printhead status Replace ink cartridges Replace printheads Replace maintenance ctg. Replace ink absorber Ink cartridge information View (color) ink cartridge Printhead information View (colors) printhead Maintenance cartridge information Ink absorber information Clean e...

Setup menu Printing preferences Select graphics language [E] Print quality Select quality level Enable maximum detail Enable EconoMode Color options Color/Grayscale Select RGB source profile Emulate printer Select CMYK source profile [P] Select rendering intent [P] Black point compensation [P] HP PA...

Image quality maintenance menu Optimize print quality Optimization actions Calibrate color Align printheads Print diagnostic image Paper advance calibration Calibrate paper advance Adjust paper advance Reset paper advance Clean printheads Clean all Clean (colors) Enable color calibration ENWW Image ...

Connectivity menu Gigabit Ethernet View information View configuration Modify configuration Restore factory settings USB View information Jetdirect EIO View information View configuration Modify configuration Restore factory settings Advanced Select I/O timeout Allow SNMP Embedded Web Server Allow E...

Internal prints menu Demo prints Print fine arts demo Print B&W photo 1 Print B&W photo 2 Print Color photo 1 Print Color photo 2 Print retail demo 1 Print retail demo 2 Print GIS map Print GIS aerial photo Print drawing demo User information prints Print menu map Print configuration Print u...

Information menu View printer information Printer logs System errors System warnings Printheads Ink cartridges View printer information displays general printer information including Product name, Product number, Serial number, Service ID, Language, Memory, Disk capacity and Firmware version. 198 Ap...

D Front-panel error messages Under certain circumstances, a front-panel error message appears. Follow the advice in the Recommendation column to resolve the error. If an error message appears on the front panel that is not included in this list, and you are in doubt over the correct response, contac...

E Printer specifications ● Functional specifications ● Physical specifications ● Memory specifications ● Power specifications ● Ecological specifications ● Environmental specifications ● Acoustic specifications ENWW 203 Prin ter specifications

Functional specifications Table E-1 HP 771 ink supplies Printheads Matte black/chromatic red, magenta/yellow, light magenta/light cyan, photo black/lightgray Maintenance cartridge Non-color-specific Ink cartridges Matte black, chromatic red, magenta, yellow, light magenta, light cyan, photo black, l...

Table E-4 Margins (continued) Top margin (leading edge) 5 mm (0.2 in) 11.5 mm (0.5 in) (glossy paper) Bottom margin (trailing edge) 5 mm (0.2 in) Table E-5 Mechanical accuracy ±0.1% of the specified vector length or ±0.1 mm (whichever greater) at 23°C (73°F), 50-60% relative humidity, on A0 printing...

Table E-9 Printer power specifications (continued) Current < 4 A Consumption 350W maximum Ecological specifications This product complies with European Union WEEE and RoHS Directives. ENERGY STAR and the ENERGY STAR mark are registered U.S. marks To determine the ENERGY STAR® qualification status...

Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology that is used in Apple Mac OS X 10.2 and later. Use it to discover the services that are available on a local area network (LAN). It was originally known as ...

Index Symbols/Numerics 16-bit color images 88 A accessories order 143 accounting 118 acoustic specifications 206 adding paper types 48 alerts errors 175 warnings 175 application hangs up 170 ArcGIS 129 B banding problems 46 bin stacking problems 162 black and white 91 blank page 155 blurred lines 14...