HP Pro K5400 - Manual

Use device management tools ...............................................................................................29 Embedded Web server .....................................................................................................29 To open the embedded Web server .....................

1 Get started This guide provides details about how to use the device and to resolve problems. • Find other resources for the product • Accessibility • Understand the device parts Find other resources for the product You can obtain product information and further troubleshooting resources that are n...

Resource Description Location • Serial number • Firmware versionnumber • Accessories installed (forexample, the duplexer) • Number of pages printedfrom the trays andaccessories • Printing supply status Print quality diagnostic page Diagnoses issues that affectprint quality and helps youdecide whethe...

Mobility For users with mobility impairments, the device software functions can be executedthrough keyboard commands. The software also supports Windows accessibilityoptions such as StickyKeys, ToggleKeys, FilterKeys, and MouseKeys. The devicedoors, buttons, paper trays, and paper guides can be oper...

8 Printheads 9 Printhead latch 10 Top cover Control panel For more information about interpreting control-panel lights, see Control-panel lights reference . 1 Ink cartridge lights 2 Printhead lights 3 Configuration Page button (available with some models) 4 Cancel button 5 Resume button and light 6 ...

2 Install the accessories This section contains the following topics: • Install the duplexer • Install Tray 2 • Turn on accessories in the print driver Install the duplexer NOTE: This feature is available with some models of the device. For ordering information, see Accessories . You can print on bo...

Tray 2 can hold up to 350 sheets of plain paper. For ordering information, see Accessories . To install Tray 21. Unpack the tray, remove the packing tapes and materials, and move the tray to theprepared location. The surface must be sturdy and level. 2. Turn off the device, and disconnect the power ...

3 Use the device This section contains the following topics: • Select print media • Load media • Configure trays • Change print settings • Use the HP Solution Center (Windows) • Print on both sides (duplexing) • Print on special and custom-sized media • Print borderless • Cancel a print job Select p...

Cards and envelopes • Avoid envelopes that have a very slick finish, self-stick adhesives, clasps, orwindows. Also avoid cards and envelopes with thick, irregular, or curled edges, orareas that are wrinkled, torn, or otherwise damaged. • Use tightly constructed envelopes, and make sure the folds are...

Understand supported media types and weights NOTE: Tray 2 and the duplexer are available with some models. Tray Type Weight Capacity Tray 1 Paper 60 to 105 g/m 2 (16 to 28 lb bond) Up to 250 sheets ofplain paper(25 mm or 1 inchstacked) Transparencies Up to 70 sheets(17 mm or 0.67 inchstacked) Photo ...

Set minimum margins The document margins must match (or exceed) these margin settings in portraitorientation. Media (1) Leftmargin (2) Rightmargin (3) Topmargin (4) Bottommargin* U.S. LetterU.S. LegalA4U.S. ExecutiveU.S. Statement8.5 x 13 inchB5A5CardsCustom-sized mediaPhoto media 3.3 mm (0.13inch) ...

4. Gently reinsert the tray. 5. Pull out the extension on the output tray. Configure trays NOTE: Tray 2 is available with some models. By default, the device draws media from Tray 1. If Tray 1 is empty, the device drawsmedia from Tray 2 (if it is installed and loaded with media). You can change this...

To configure the trays1. Make sure the device is turned on. 2. Perform one of the following:• Embedded Web server: Click the Settings tab and click Paper Handling in the left panel. • Toolbox (Windows): Click the Services tab and click Paper Handling . • HP Printer Utility (Mac OS): Click Paper Hand...

Use the HP Solution Center (Windows) Use the HP Solution Center to change print settings, order supplies, and access theonscreen Help.The features available in the HP Solution Center vary depending on the devices youhave installed. The HP Solution Center is customized to show icons that areassociate...

4. Select the media size from the Size drop-down list. To set a custom media size:a . Select Custom from the drop-down list. b . Type a name for the new custom size. c . In the Width and Height boxes, type the dimensions, and then click Save . d . Click OK twice to close the properties or preference...

8. If you are printing photos, select Best from the Quality drop-down list. Alternatively, select Maximum dpi, which provides up to 4800 x 1200 optimized dpi*.*Up to 4800 x 1200 optimized dpi for color printing and 1200 input dpi. This settingmight temporarily use a large amount of hard disk space (...

4 Configure and manage This section is intended for the administrator or individual who is responsible formanaging the device. This section contains information about the following topics. • Manage the device • Use device management tools • Understand the self-test diagnostic page • Understand the n...

Monitor the device This section provides instructions for monitoring the device. Use this tool... to obtain the following information.... Control panel • Obtain information about the status ofjobs that are being processed, theoperating status of the device, and thestatus of ink cartridges and printh...

Use this tool... to do the following... • Perform device maintenance tasks: Click the Settings tab, and then click Device Services in the left pane. • Language or country/region: Click the Settings tab, and then click International in the left pane. • Configure network settings: Click the Networking...

Pages/buttons Contents myPrintMileage. For more information, see HP Instant Support and myPrintMileage . Order Supplies connects you to online ordering of supplies. Toolbox (Windows) The Toolbox provides maintenance information about the device. NOTE: The Toolbox can be installed from the Starter CD...

Tabs Contents Services • Print PQ (print quality) Diagnostic Page: Allows you to diagnose issues affecting theprint quality of the device. For moreinformation, see To print the print quality diagnostic page . • Print Self-Test Diagnostic Page: Allows you to print the self-test diagnostic page of the...

Information and Support panel • Supplies Status: Shows the information about currently installed printheads and ink cartridges. • Supply Info: Shows the ink cartridge replacement options. • Device Information: Displays information about the model and serial number. Also allows you to print the self-...

After the software is installed, you can gain access to it from anywhere within yourintranet by using a standard Web browser. To get more information or to download thesoftware, go to www.hp.com/go/webjetadmin . HP Instant Support HP Instant Support is a suite of Web-based troubleshooting tools. It ...

myPrintMileage myPrintMileage is a service that HP provides to help you track and forecast yourdevice usage and plan the purchase of supplies.To use myPrintMileage, you must have the following:• Internet connection • Device connected On the myPrintMileage Web site, you can see the print analysis, su...

3. 802.3 Wired: Shows information about your wired network connection. iLink Configuration: The possible values are '10T/100T HalfDplx/FullDplx', '10T HalfDplx', '100T FullDplx', and '100T HalfDplx'. 4. Miscellaneous: Shows information, such as the total, unicast, broadcast packets transmitted and r...

NOTE: When sharing a directly connected device, use the computer with the newest operating system as the server. For example, if you have a computerrunning Windows XP and another computer running an older version of Windows,use the computer running Windows XP as the server.Use this configuration onl...

To install the software for network or direct connection 1. Connect the device to your computer with a USB cable. 2. Insert the Starter CD into the CD drive. Double-click the CD icon on the desktop,and then double-click the setup icon. Also, you can locate the Installer folder onthe Starter CD. 3. C...

d . In the document, click File , and then select Print . e . From the drop-down menu next to Printer , select Shared Printers , and then select your device. f . Make additional settings, if necessary, and then click Print . Uninstall and reinstall the software If your installation is incomplete, or...

5 Maintain and troubleshoot This section contains the following topics: • Supported ink cartridges • Replace the ink cartridges • Maintain the printheads • Store printing supplies • Troubleshooting tips and resources • Solve printing problems • Poor print quality and unexpected printouts • Solve pap...

NOTE: The ink levels shown are an estimate only. Actual ink volumes may vary. After removing a cartridge from its package, install it right away. Do not remove acartridge from the device for long periods of time.To find out which ink cartridges work with your device, see Supplies . To replace the in...

1 Printer Information: Shows device information (such as the product model number, serial number, and firmware version number), the number of pages printed from the trays andduplexer, the ink level information, and the printhead health status. 2 Test Pattern 1: If the lines are not straight and conn...

To calibrate the linefeed If your printout is showing bandings (dark or light lines across colored block) orstaggered lines, calibrate the printer's linefeed.• Control panel: Press and hold ( Power button), press ( Cancel button) 14 times, press ( Resume button) six times, and release ( Power button...

3. Lift the printhead latch. 4. Lift the handle of the printhead you want to replace and and pull the printhead outof its slot. 5. Obtain clean, dry, soft and lint-free cleaning material. Suitable materials includepaper coffee filters and eyeglass lens cleaning paper. CAUTION: Do not use water. Chap...

6. Wipe the electrical contacts on the printhead but do not touch the nozzles. CAUTION: The electrical contacts are small copper-color squares, grouped on one face of the printhead.The nozzles are on a different face of the printhead. Ink will be visible on thenozzles.Touching the nozzles can cause ...

15. If the printhead light continues to blink, replace the printhead which corresponds tothe blinking printhead light. 16. Wait while the device initializes the printheads and prints the alignment pages. Ifthe device does not print the pages, start the alignment process manually. Formore information...

Store printing supplies This section covers the following topics: • Store ink cartridges • Store printheads Store ink cartridges Ink cartridges can be left in the device for extended periods of time. If you remove theink cartridges, place them in an airtight container, such as a resealable plastic b...

Some problems can be resolved by resetting the device. Solve printing problems • The device shuts down unexpectedly • All device lights are on or flashing • The device is not responding (nothing prints) • Device does not accept printhead • Device takes a long time to print • Blank or partial page pr...

Check the cable connections • Make sure both ends of the network/USB cable are secure. • If the device is connected to a network, check the following:• Check the Link light on the back of the device. • Make sure you are not using a phone cord to connect the device. • The network hub, switch, or rout...

Check the device software settings Print speed is slower when Best or Maximum dpi is selected as the print quality. To increase the print speed, select different print settings in the device driver. For moreinformation, see Change print settings . Blank or partial page printed Check for empty ink ca...

Check the margin settings Make sure the margin settings for the document do not exceed the printable area ofthe device. For more information, see Set minimum margins . Check the color print settings Make sure Print in Grayscale is not selected in the print driver. Check the device location and lengt...

Device prints half a page, then ejects the paper Check the ink cartridges The ink cartridges may have run out of ink, and the print job was cancelled. Replacethe ink cartridges, and then resend the print job to the device. For more information,see Replace the ink cartridges . Poor print quality and ...

Turn off the device after removing the printhead Remove the printhead. Place the printhead on a sheet of paper or paper towel. Makesure the nozzle is facing up and not in contact with the paper. Turn off the device, waitabout 20 seconds, and turn it on again without the printhead installed. After it...

Check the printheads Print the print quality diagnostic page on a clean sheet of white paper. Evaluate anyproblem areas, and perform the recommended actions. For more information, see To print the print quality diagnostic page . Printout shows bleeding colors Check the ink cartridges Make sure ink c...

Solve paper-feed problems For information on resolving jams, see Clear a jam in the device . • Optional Tray 2 cannot be inserted • Another paper-feed problem is occurring Optional Tray 2 cannot be inserted • Reinsert the tray. Make sure it is aligned with the device opening. • Check for a paper jam...

Pages are skewing • Make sure the media loaded in the trays is aligned to the paper guides. If the trayis removable, pull out the tray from the device and reload the media properly,making sure that the paper guides are properly aligned. • Make sure the rear access panel or duplexer is properly insta...

Check the device IP address • To check the IP address of the device from the control panel, print the networkconfiguration page. For more information, see Understand the network configuration page . • Ping the device using the IP address from the command prompt.For example, if the IP address is 123....

Clear a jam in the device To clear a jam1. Remove all media from the output tray. 2. Check the rear access panel or the duplexer. a . Push the button on either side of the rear access panel or the duplexer, and then remove the panel or unit. b . Locate any jammed media inside the device, grasp it wi...

4. If you have not found the jam and have Tray 2 installed, pull out the tray andremove the jammed media, if possible. If not, do the following: a . Ensure the device is turned off and disconnect the power cord. b . Lift the device off Tray 2. c . Remove the jammed media from the bottom of the devic...

6 Control-panel lights reference The control-panel lights indicate status and are useful for diagnosing printingproblems. This section contains information about the lights, what they indicate, andwhat action to take if necessary. • Interpreting control-panel lights • Interpreting network connector ...

Interpreting network connector lights 1 Activity light 2 Network connector 3 Link light Light description/Light pattern Explanation and recommendedaction Link light is on. Activity light is off. The device is connected to thenetwork but is not receiving ortransmitting data over the network.The devic...

A HP supplies and accessories This section provides information on HP supplies and accessories for the device. The informationis subject to changes, visit the HP Web site ( www.hpshopping.com ) for the latest updates. You may also make purchases through the Web site. • Order printing supplies online...

• On the Information page of the embedded Web server (see Embedded Web server ). • Windows : From the Toolbox , if you have bidirectional communication, click the Estimated Ink Levels tab, scroll to display the Cartridge Details button, and then click Cartridge Details . • Mac OS : From the HP Print...

B Support and warranty The information in Maintain and troubleshoot suggests solutions to common problems. If your device is not operating correctly and those suggestions did not solve your problem, try using oneof the following support services to obtain assistance.This section contains the followi...

4. Note how the device is connected to your system, such as through USB or networkconnection. 5. Obtain the version number of the printer software, such as HP Officejet Pro K5400 SeriesVersion: 60.52.213.0. (To find the version number of the printer driver, open the printersettings or properties dia...

Prepare the device for shipment If after contacting HP Customer Support or returning to the point of purchase, you are requestedto send the device in for service, make sure you remove and keep the following items beforereturning your device:• The ink cartridges and printheads • The power cord, USB c...

4. Lift the handle of a printhead and use it to pull the printhead out of its slot. 5. Place the printheads in an airtight plastic container so they will not dry out, and put themaside. Do not send them with the device unless the HP customer support call agent instructsyou to. 6. Close the cover. NO...

C Device specifications For media and media-handling specifications, see Understand specifications for supported media . • Physical specifications • Product features and capacities • Processor and memory specifications • System requirements • Network protocol specifications • Embedded Web server spe...

D Regulatory information This section contains the following topics: • FCC statement • Other regulatory information • Declaration of conformity • Environmental sustainability program FCC statement The United States Federal Communications Commission (in 47 cfr 15.105) has specified that thefollowing ...

Declaration of conformity Appendix D 92 Regulatory information

Environmental sustainability program Hewlett-Packard is committed to providing quality products in an environmentally sound manner.HP continuously improves the design processes of its products to minimize the negative impacton the office environment and on the communities where devices are manufactu...

Index A accessibility 6accessories installation 9order 76turn on and off in driver 10warranty 81 acoustic emissions 89Add Printer installation 41administrator management tools 27settings 28 aligning printheads 48 B black and white pages troubleshoot 61 blank pages, troubleshoot print 57 borderless p...