Page 2 - Notice
ii Notice The information contained in this document is subject to change without notice. Hewlett-Packard makes no warranty of any kind with regard to this material, including, but not limitedto, the implied warranties of merchantability and fitness for a particular purpose . Hewlett-Packard shall n...
Page 3 - Contents
iii Contents 1 ..General Information ..................................................................................................................................... 1 Notice to Service Technicians ....................................................................................................
Page 7 - General Information; Notice to Service Technicians
1 1 General Information Notice to Service Technicians This is the service document for the HP NetServer LH6000 server. You also need to access the HPNetServer LH6000 Installation Guide which comes with the server and is also available on the NetworkServer Division W EB site and on the Information As...
Page 9 - Removing Covers - Rack Mount LH6000r
Chapter 1 General Information 3 Top Cover Right Cover Left Cover Thumbscrew Thumbscrew Thumbscrew HP NetServer LH 6000 Covers Removing Covers - Rack Mount LH6000r WARNING Before removing covers, disconnect the power cords and unplug telephone cables.If possible, shut down the operating system. Disco...
Page 10 - Foot
Chapter 1 General Information 4 Anti-Tip Foot Leveler Feet Rack Anti-tip Foot 2. Remove the bezel from the front of the HP NetServer by swinging the bezel open (past 90 degrees) until it releases from the three posts on the bezel hinge. Removing the HP NetServer LH 6000r Bezel 3. Use a Torx 15 screw...
Page 11 - Top Cover; the bracket
Chapter 1 General Information 5 Top Cover Right Cover Bottom Cover Remove two screws securing the NetServer to the rack. Remove two screws securing the NetServer to the rack. Do not remove two screwssecuring the bracket to the NetServer . Do not remove three screws securing the hinge to the NetServe...
Page 13 - Removing the System Board Assembly
Chapter 1 General Information 7 Removing the System Board Assembly CAUTION Extend the anti-tip foot prior to any work on a rack-mount server. 1. Log off all users and gracefully shut down the network operating system according to directions in your NOS documentation. 2. Power down the HP NetServer. ...
Page 15 - Front View
Chapter 1 General Information 9 Front View Front of LH6000r Chassis Front Panel Console LH 6000r Bezel and Front Panel Console Front of LH6000 Chassis Protective Door (shown open) Front Panel Console Reset LH 6000 Bezel and Front Panel Console
Page 16 - Rear View; Lights and Indicators
Chapter 1 General Information 10 Rear View The HP NetServer's rear panel includes communication ports, the AC power connectors, and the HPNetServer's two power supplies cages. The four hot plug PCI slots LEDs are above power supply 4. Power SupplyStatus LEDs Hot Plug PCI LEDs Remote Management Port ...
Page 17 - Front Panel Console Switch and Indicator Descriptions
Chapter 1 General Information 11 Front Panel Console Switch and Indicator Descriptions Control Description DC Power Switchand LED Turns the HP NetServer on and off. This switch is under the door on the front panel.Push once to turn on, again to turn off. As long as the AC power is connected to theHP...
Page 18 - Indicators and Controls behind the LH 6000r Front Bezel
Chapter 1 General Information 12 Indicators and Controls behind the LH 6000r Front Bezel CD ROM Drive Headphone Jack Volume Control Activity LED Access Button Flexible Disk Drive Activity LED EjectButton Internal Drive Bays(Non-hot-swap) CD-ROM, Flexible Disk Drive, and HDD LEDs Hard Disk Drive LED ...
Page 19 - LEDs at the Rear of the Chassis; Slot 5 needs
Chapter 1 General Information 13 Status LED Condition Red Fast Flashing Drive Fault Amber Normal Flashing Drive Failure Predicted Green Solid Drive Present and Normal Red Solid 12V Fault LEDs at the Rear of the Chassis PCI Attention LEDs If a hot plug board needs attention, its LED glows amber. Slot...
Page 20 - Main Menu
Chapter 1 General Information 14 Light Pipes Display PCI LEDs PCI Hot Plug LEDs (Internal) Amber Green Status Indicated Your Action Off On Power to the slot is on, and the slot isoperating normally. Do not remove the board from the slot. On On The slot needs attention, but powerto the slot is on. Do...
Page 21 - Viewing System Information; Event Log Menu
Chapter 1 General Information 15 Menus beginning with a greater-than symbol (>) indicate sub-menu selections. 2. Use the arrow buttons to move the cursor to your selection and press the Enter button. A cursor highlights the currently selected line. 3. To return to the Main Menu from one of these ...
Page 23 - System Information; Boot Priority; IRQ Settings
17 2 System Information Boot Priority Some boards have preferred slot locations. Consider the boot order when choosing the accessory board slotin which to install the accessory board. This is the default boot priority for the LH 6000/6000r: 1. IDE CD-ROM drive with a bootable CD-ROM 2. Flexible disk...
Page 24 - Serial Port Connector
Chapter 2 System Information 18 Video Connector Pinouts Pin Number Function Pin Number Function 1 Red 9 Key (no pin) 2 Green 10 Sync return (ground) 3 Blue 11 Monitor ID bit 0 4 Monitor ID bit 2 12 Monitor ID bit 1 5 Monitor self test (ground) 13 Horizontal sync (+) 6 Red return (ground) 14 Vertical...
Page 25 - Parallel Port Connector; 0-Pin Narrow SCSI Port Connector; Position 1
Chapter 2 System Information 19 Parallel Port Connector 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 Parallel Connector Pinouts Parallel Port Connector Pinouts Pin Number Signal Description Pin Number Signal Description 1 Strobe5 10 Acknowledgeb 2 Data bit 06 11 Busy 3 Data bit ...
Page 27 - Memory Guidelines
Chapter 2 System Information 21 8 1 LAN Connector LAN Connector Pin Number Signal Description 1 Data signal 2 Not used 3 Ground 4 Power (+5 V dc) 5 Clock signal 6 Not used Memory Guidelines The standard memory configuration is 256 MB of interleaved memory, one 128 MB DIMM in socket 1A andone 128 MB ...
Page 28 - Mass Storage Guidelines
Chapter 2 System Information 22 l Maximum configuration is 8 GB. l Do not rock the DIMM into place, but apply firm and even pressure until it is seated in thesocket. l Use only HP-supported DIMMs. The installation procedure is the same for the rack-mount and the pedestal HP NetServers once you gaina...
Page 29 - Accessory Board Guidelines; Hot Addition and Replacement of Hot Plug PCI Boards
Chapter 2 System Information 23 • Non-hot-swap, single-ended SCSI devices installed in the two empty trays adjacent to the CD-ROM drive • Hot-swap Ultra-2 SCSI hard disk drives installed in the hot-swap mass storage cages Use only high-performance, Ultra-2, hot-swap drives in the integral hot-swap m...
Page 30 - Online Replacement, Hot Swapping, of a PCI Adapter; HP NetRAID Guidelines; To disable SCSI A channel:
Chapter 2 System Information 24 NOTE Hot Removal or online deletion of an adapter board and reconfiguring of thatadapter from the HP NetServer is not supported. Refer to the PCI Hot Plug Replacement procedures in HP NetServer Navigator CD-ROM for the NOS you are using. Online Replacement, Hot Swappi...
Page 31 - Processors Guidelines; Processor
Chapter 2 System Information 25 To configure the drive(s) in the hot-swap cage as a RAID array: • Run HP NetRAID Assistant to configure one or more RAID logical drives. Select "Execute" onthe Configure Disk Array screen to start the HP NetRAID Assistant. Refer to the Integrated HP NetRAID Co...
Page 32 - Technical Specification; Video
Chapter 2 System Information 26 Technical Specification The specifications listed below vary if you install a mass storage device in your server that has morestringent environmental limits. Make sure that the operating environment for your server is suitable for all themass storage devices that you ...
Page 33 - Environment Specifications
Chapter 2 System Information 27 Environment Specifications Temperature Operating 56° to 35° C (41° to 95° F) Non-operating -40° to +65° C (-40° to +149° F) Humidity Operating 20% to 80% relative humidity, non-condensing Non-operating 5% to 95% relative humidity, non-condensing Altitude Operating -30...
Page 34 - Power Requirements; Switch Settings
Chapter 2 System Information 28 Depth 724.2 mm (28.5 in) Weight 72.6 – 78.5 kg (160 - 173 lb.) HP NetServer LH 6000r Height 354.7 mm (14 in) Width 482.6 mm (19 in) Depth 749.2 mm (29.5 in) Weight 72.6 – 78.5 kg (160 - 173 lb.) Power Requirements Power Supply Specifications: Three power supplies, plu...
Page 36 - System Board Assembly Illustration
Chapter 2 System Information 30 System Board Assembly Illustration Processor board System board Access Cover Thumbscrew System Board Illustration The figure shows the location of the major components on the system board. Refer to Switch Settings before changing any switches and Processor Guidelines ...
Page 37 - I/O Board Illustration; Attention LEDs
Chapter 2 System Information 31 I/O Board Illustration The figure shows locations of the major components on the I/O board. +5V 33 MHz/64 Bit +3.3V or +5V 66 MHz/64 Bit Attention LEDs Power LEDs Slots 1- 6 Non-hot-plug Hot-plug Slots 7 and 8 SCSI B SCSI A SE SCSI I/O Memory Remote Management Slots 1...
Page 38 - Power Management/Interconnect Board Illustration
Chapter 2 System Information 32 Power Management/Interconnect Board Illustration The figure shows locations of the major connections on the Power Management/Interconnection board. IDE FLOPPY I/O BOARD CONNECTORS SYSTEM BOARD CONNECTORS CONTROL PANEL MASS STORAGE POWER CONNECTORS SHOWN AS DASHED ARE ...
Page 39 - Parts Information
33 3 Parts Information Exploded View - Covers, Bezel, Front Panel 1 1 2 3 15 4 7 9 10 8 11 7 5 13 6 12 14
Page 41 - Exploded View - Mass Storage
Chapter 3 Parts Information 35 Exploded View - Mass Storage 45 44 43 46 47 32 33 35 34 36 37 38 39 40 41 42 40
Page 42 - Exploded View - System Board Assembly
Chapter 3 Parts Information 36 Exploded View - System Board Assembly 48 59 60 63 55 54 62 59 56 57 48 49 51 50 52 53 58 60 61 56 64
Page 43 - Exploded View - Exhaust Fans; System Board Assembly
Chapter 3 Parts Information 37 Exploded View - Exhaust Fans System Board Assembly (See exploded view) 65 66 59
Page 44 - Replaceable Parts List
Chapter 3 Parts Information 38 Replaceable Parts List The items in this list and the corresponding item numbers in the respective Exploded Views apply to bothmodels of the HP NetServer, except where noted. NOTE These part numbers are the numbers available at the time of publication. Partnumbers may ...
Page 47 - Keyboards
Chapter 3 Parts Information 41 Keyboards Language Part Number Language Part Number US D4950-63001 Danish D4950-63016 Arab/French D4950-63025 Fr. Canadian D4950-63002 Portuguese D4950-63027 German D4950-63003 Cyrillic D4950-63030 Spanish D4950-63004 Belgian/Flemish D4950-63014 French D4950-63005 Ital...
Page 49 - Diagnostics; Diagnostic Tests; Diagnostics Description
43 4 Diagnostics Diagnostic Tests When the server boots, a series of tests are displayed on the screen. The number of tests displayeddepends on the configuration of the server. The following are the kinds of errors a user might get with the HPNetServer. • Built-in diagnostic Error Messages. • BIOS a...
Page 50 - HP NetServer DiagTools; DiagTools Capabilities
Chapter 4 Diagnostics 44 HP NetServer DiagTools The purpose of hardware diagnostic software is to provide tools for checking hardware problems. By design,diagnostic software executes simple tests of each hardware component in turn. Usually, such tests createassurance that hardware is not the source ...
Page 52 - POST Routines
Chapter 4 Diagnostics 46 >002^ POWER Unit>001 System Boot Each line includes a brief summary of a log entry, including the log entry number. An "^" on alog entry means the problem is current. 3. To read the complete log for an event, use the arrow keys to select the entry and press Ent...
Page 53 - Beep Codes
Chapter 4 Diagnostics 47 Test Description Cache Memory Test Tests the processor's on-chip (internal) cache RAM. Test failure causes an errormessage to be displayed and the boot process to abort. Keyboard/MouseController Test Checks for proper operation of the Keyboard/Mouse Controller. Test failurec...
Page 54 - Error Messages
Chapter 4 Diagnostics 48 Beep Codes for Fatal Errors P = Check and replace processor boardS = Check and replace system boardM = Check and replace memory modulesR = Replace ROM chip Beep Code Test Failure I/O port 80H Repair 1-2-2-3 BIOS ROM checksum 16 R 1-3-1-1 Test DRAM refresh 20 S, P 1-3-1-3 Tes...
Page 61 - Troubleshooting; Preventive Maintenance Procedures; Troubleshooting Tips
55 5 Troubleshooting Preventive Maintenance Procedures Refer to this table for preventive maintenance procedures for this HP NetServer. Be sure to turn off power tothe NetServer when cleaning it. Component Time Frame Maintenance Procedure Keyboard Regularly Dust with damp, lint-free cloth. Monitor s...
Page 62 - General Troubleshooting Sequence
Chapter 5 Troubleshooting 56 • For problems with HP TopTools, refer to the HP TopTools Administrator Guide on the HP Web Site at: http://www.hp.com/toptools • For general information on management products, refer to: http://www.hp.com/go/netserver_mgmt and search for "management." General Tr...
Page 63 - The System Will Not Power Up; Clearing the System Configuration
Chapter 5 Troubleshooting 57 The System Will Not Power Up 1. Make sure that the power supply modules are properly seated. 2. Verify that power is available at the AC power receptacle – the green LEDs should be flashing when the power is off and the system is in standby. 3. Verify that the power sour...
Page 65 - Password Problems
Chapter 5 Troubleshooting 59 6. Plug in the power cords, and turn on power to the HP NetServer. The following message appears: The configuration has been cleared. Set the Clear Config switch to theOFF position before rebooting. 7. Turn off power to the HP NetServer and unplug the power cords. 8. Ret...
Page 66 - BIOS Recovery
Chapter 5 Troubleshooting 60 12. If you wish to set the password again, during the power-on system hardware test press the [F2] function key to start the Setup utility. 13. Set the new password in the Security menu. 14. Press the [F10] function key and answer Yes to save the configuration, including...
Page 67 - Troubleshooting Checklist
Chapter 5 Troubleshooting 61 7. Gain access to the system board assembly and set the Boot Block switch (Switch 7) from ON to OFF 8. Replace the system board assembly in the HP NetServer and replace all covers. 9. Power on the HP NetServer in the normal manner. Troubleshooting Checklist These instruc...
Page 68 - General System Problems
Chapter 5 Troubleshooting 62 c. Ensure that all mass storage power and flat cables are securely connected. d. To verify that switches and jumpers on mass storage devices and boards are properly set, see the setup instructions in the mass storage device's manual. 6. Reconnect all cables. 7. Turn on t...
Page 70 - Memory Problems
Chapter 5 Troubleshooting 64 b. If the POST finds a problem, check the error against the Error Messages and correct the problem. 3. Check that all DIMMs are installed correctly: a. Check that the DIMMs comply with the Memory Guidelines . b. Reseat the DIMMs on the system board. 4. To check that the ...
Page 72 - Flexible Disk Drive Problems
Chapter 5 Troubleshooting 66 The NetServer won't boot from the CD-ROM. Use the Setup Utility to make sure the CD-ROM drive is bootable: 1. Review the Troubleshooting Checklist and Boot Device Priority before you continue. Press <F2> to enter SETUP or <ESC> to enter Boot Menu 2. Press the...
Page 73 - Keyboard and Mouse Problems
Chapter 5 Troubleshooting 67 Environmental problems result from: ◊◊◊◊ Radiated Interference: Sources include communications and radar installations (such as atan airport), radio/TV broadcast transmitters, and hand-held receivers. ◊◊◊◊ Airborne Contaminants: Sources include dust, smoke, and ashes. St...
Page 74 - Power Problems
Chapter 5 Troubleshooting 68 1. Make sure the cabling is installed properly. Most hub and switch connections require straight-through cable; consult their documentation. Ifyou're directly connecting two computers (with no hub or other device), use a “crossover” cable. 2. Verify that there are no res...
Page 75 - SCSI Subsystem Problems
Chapter 5 Troubleshooting 69 a. Turn off AC power. b. Disconnect the power cords for 10 minutes in order to reset the power supply's circuitry. c. Turn on AC power again. If power is still not getting to the system board, replace the power supply (or power supplymodule on some HP NetServer models). ...
Page 79 - Video/Monitor Problems
Chapter 5 Troubleshooting 73 The SCSI subsystem stops working. If the SCSI subsystem should stop working, do the following: 1. Review the Troubleshooting Checklist and "Mass Storage Guidelines" in Chapter 2 before you continue. 2. Run DiagTools . Verify that the SCSI ID and other switch sett...
Page 81 - Configuration Problems
Chapter 5 Troubleshooting 75 13. Check to see if the monitor connector's pins are bent. If the pins are bent, slowly but carefully straighten them. 14. Connect the monitor cable to the HP NetServer video connector and turn on the HP NetServer. If there is a display, but characters are the wrong size...
Page 82 - Verifying Hard Disk Drive Operation
Chapter 5 Troubleshooting 76 4. Turn off AC power to the HP NetServer, then reboot to see if the date and time was saved. 5. If date and time are still requested, and the battery is good, perform the next procedure. The configuration information is frequently lost and the battery is good If the batt...
Page 83 - Light Pipes; Processor Problems
Chapter 5 Troubleshooting 77 d. Restart the HP NetServer to determine whether the LEDs now become illuminated during the POST. If not, contact your reseller. 4. If one or both LED indicators on a single module are not illuminated during the POST, the module may be installed incorrectly, or its light...
Page 84 - Printer/DataComm Problems
Chapter 5 Troubleshooting 78 CAUTION Do not push on any components on the VRM; push on the edge of the main boardonly. Pushing on this device may break it. If the fault persists, replace the system board. Printer/DataComm Problems Symptom: A printer does not print or DataComm devices are not working...
Page 85 - Replacing Parts; Safety Information; Service Tools Required
79 6 Replacing Parts Safety Information Follow the procedures listed below to ensure safe handling of components and to prevent harm to both youand the server: • Use an anti-static wrist strap and a grounding mat, such as those included in the ElectricallyConductive Field Service Grounding Kit (HP 9...
Page 86 - Rack version similar.; Replacing the Control Panel
Chapter 6 Replacing Parts 80 5. Unscrew the two thumbscrews on the power supply module and, using the handle, pull the module from the power supply cage. Note: Pedestal version shown. Rack version similar. Power SupplyModules Thumbscrews Removing the Power Supply Modules 6. Slide the new power suppl...
Page 87 - Replacing the HP NetRAID DIMM
Chapter 6 Replacing Parts 81 To replace the control panel: 1. Back up the hard disk drive(s) and save the configuration. 2. If necessary, shutdown the network operating system. 3. Turn off the HP NetServer and display. 4. Disconnect all telephone cables and power cords. 5. Remove the right side cove...
Page 88 - Replacing the System Battery; Battery
Chapter 6 Replacing Parts 82 4. If you have a rack-mounted LH 6000r, then consider removing the cables from the rear of the enclosure before extending the enclosure on the slides (if you don't have a cable managementarm). If necessary, label the cables to support re-connecting them. 5. Remove the to...
Page 90 - Replacing the NetRAID Battery Backup Module (Optional); Unplug cable
Chapter 6 Replacing Parts 84 Replacing the NetRAID Battery Backup Module (Optional) Unplug cable System Backplane Battery Backup Module (BBM) Battery Backup Module Location The installation procedure is the same for the rack-mount and the pedestal HP NetServers once you gainaccess to the I/O side of...
Page 91 - Replacing System Memory
Chapter 6 Replacing Parts 85 6. Release the battery backup module from the chassis by pressing on both latches to release the module. 7. Pull the module out until it clears the chassis. 8. Remove the cable from the module. 9. Remove the replacement battery backup module from the shipping container. ...
Page 94 - Replacing a Processor
Chapter 6 Replacing Parts 88 Repeat step 10 to replace any other DIMMs for the memory configuration. 11. Carefully reinsert the system board assembly into its guides, and reseat it into its socket by rotating the blue latches to the flat, locked position. 12. Replace the two screws securing the syst...
Page 95 - Replacing a VRM
Chapter 6 Replacing Parts 89 Removing a Processor Baffle/Terminator 5. Open the latches on top of the new processor 6. Align the processor being replaced over the next available slot so that the heat sink faces away from the system board for processors 1, 2, and 3 and towards the system board for pr...
Page 96 - Replacing the Power Supply Fans
Chapter 6 Replacing Parts 90 CAUTION Do not touch the components as you push the VRM down into the slot. 3. Gently insert the VRM into the socket. 4. Re-install the system board assembly into the chassis. Replacing the Power Supply Fans The power supply fans are mounted on removable brackets just fo...
Page 97 - Replacing the Rear Chassis Fans
Chapter 6 Replacing Parts 91 Removing the Power Supply Fan Assembly Install the new fan assembly by using the above procedures in reverse. Replacing the Rear Chassis Fans The rear chassis fans are individually mounted just to the rear of the system board assembly. These fans areindividually replacea...
Page 98 - Replacing the I/O Fans; Replacing the Processor Fans
Chapter 6 Replacing Parts 92 Replacing the I/O Fans The I/O fans are mounted on the PCI board guide, just forward of the PCI sockets on the I/O board. Thesefans are individually replaceable and may be hot swapped. CAUTION Do not run this NetServer for more than 60 minutes without all covers in place...
Page 100 - Replacing the Hot Swap Mass Storage Cage
Chapter 6 Replacing Parts 94 Replacing the Hot Swap Mass Storage Cage The hot-swap mass storage cage has two printed circuit boards (PCBs) mounted on the cage. In theoccurrence of a failure, the entire cage, along with the PCBs, must be replaced. To replace the cage: 1. Back up the hard disk drive(s...
Page 101 - Replacing the I/O Board
Chapter 6 Replacing Parts 95 Remove cage mounting screws 11. Slide the cage out of the chassis. Install the new cage by reversing the removal procedure. Replacing the I/O Board The procedure is the same for the rack-mount and the pedestal HP NetServers once you gain access to theI/O board. 1. Log of...
Page 103 - Replacing the Processor Board
Chapter 6 Replacing Parts 97 Note: Pedestal version shownrack version is similar but would be rotated 90 degreesclockwise Remove the I/O board bottom first Removing the I/O Board To install the I/O Board: 1. Angle the I/O Board, ejector latches first, into the chassis until the ejector latches protr...
Page 105 - Replacing the System Board
Chapter 6 Replacing Parts 99 6. Remove the Processor board assembly from the system board assembly – remove ten screws – eight at base of Processor Cages, four upper and four lower, and two at stiffener/strut. 7. Remove the VRMs. Note positions of the DIMMs for reinstallation. 8. Remove the Processo...
Page 107 - Replacing the Power Management/Interconnect Board
Chapter 6 Replacing Parts 101 7. Remove the DIMMs. Note positions of the DIMMs for reinstallation. 8. Record the configuration switch settings for setting the replacement system board. 9. Replace the system board with the new system board. 10. Set the configuration switches 11. Reassemble the System...
Page 109 - Replacing the PCI Hot-Swap Assembly
Chapter 6 Replacing Parts 103 Replacing the PCI Hot-Swap Assembly The Olx board is mounted within the slot cover on the rear of the HP NetServer. To access the Olx board it isnecessary to remove the slot cover from the rear panel. 1. Remove the two screws mounting the cover to the rear panel. 2. Acc...
Page 111 - Index
105 Index 1 12V Fault, 13 2 256 Colors, 26 3 3D Video Modes, 26 A accessory board guidelines, 23 acetone, 55Acoustic Emissions, 27activity LED hard disk drive, 12 Activity LED, 76Adjust Contrast, 14Advanced Programmable Interrupt Controller APIC, 17 altitude, 27Amber Attention LED PCI, 13 ammonia, 5...
