Page 3 - Important Notice about Customer Self-Repair Parts
Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement proceduresfor Customer Self-Repair parts," for details. Accessing par...
Page 5 - Safety warning notice
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,flat surface. Do not allow another hard surface, such as an adjoining optional ...
Page 7 - Table of contents
Table of contents 1 Product description ........................................................................................................................................ 1 2 External component identification ........................................................................................
Page 11 - Product description
1 Product description Category Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Product Name HP ENVY 15 Notebook PC HP ENVY TouchSmart 15 Notebook PC √ √ Processors ● AMD® A10-5750M 2.50 GHzprocessor (turbo up to 3.50 GHz;1600 MHz FSB, 4.0 M...
Page 19 - External component identification
2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display isclosed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) Internal microphones (2) ...
Page 20 - Buttons and speakers
Buttons and speakers Item Component Description (1) Power button ● When the computer is off, press the button to turnon the computer. ● When the computer is on, press the button brieflyto initiate Sleep. ● When the computer is in the Sleep state, press thebutton briefly to exit Sleep. CAUTION: Press...
Page 22 - Lights
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state,which is an energy-saving mode. The computershuts off power to the display and otherunneeded components. ● Off: The computer is off or in Hibernation.Hibernation is an ...
Page 26 - Bottom
Bottom Item Component Description (1) Service door Provides access to the hard drive bay, the WLANmodule slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless moduleauthorized for use in the computer by the governmentalagency ...
Page 29 - Illustrated parts catalog
3 Illustrated parts catalog Computer major components Computer major components 19
Page 36 - Mass storage devices
Mass storage devices Item Component Spare part number (1) External DVD±RW Double-Layer with SuperMulti Drive 659940-001 (2) Hard drive (does not include hard drive bracket or hard drive connector cable): 1.5 TB, 5400 rpm, 9.5 mm 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 6...
Page 38 - Sequential part number listing
Component Spare part number Screw Kit 720560-001 Counterbalance weight 720547-001 Sequential part number listing Spare part number Description 490371-001 Power cord for use in North America (3-pin, black, 1.83 m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83 m) 490371-021 Power cord...
Page 45 - Service considerations; Plastic parts
4 Removal and replacement procedurespreliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 and P1 screw drivers Service considerations The following sections includ...
Page 46 - Grounding guidelines; Electrostatic discharge damage
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required tounseat or ...
Page 48 - Packaging and transporting guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers orpackaging. ● Keep...
Page 50 - Component replacement procedures
5 Removal and replacement proceduresfor Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty todetermine if Customer Self-Repair is supporte...
Page 51 - Battery
Battery Description Spare part number 6 cell, 62 Wh, 2.80 Ah, Li-ion battery 710417-001 6 cell, 47 Wh, 2.20 Ah, Li-ion battery 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, a...
Page 53 - mSATA SSD
mSATA SSD NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number 24 GB 720564-001 Before removing the mSATA SSD, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer...
Page 54 - WLAN module
3. Remove the mSATA SSD (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the mSATA SSD. WLAN module Description Spare part number Broadcom BCM 4352 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter (for use on computermodels with an Intel processor, select mo...
Page 56 - Hard drive
Reverse this procedure to install the WLAN module. Hard drive Description Spare part number 1.5 TB, 5400 rpm, 9.5 mm (select models only) 747375-001 1 TB, 5400 rpm, 9.5 mm 676521-001 750 GB, 5400 rpm, 9.5 mm 634250-001 640 GB, 5400 rpm, 9.5 mm (for use on computer models with an AMD processor) 66930...
Page 58 - Memory module
Reverse this procedure to install the hard drive. Memory module Description Spare part number 8 GB (PC3L, 12800, 1600 MHz) 693374-001 4 GB (PC3L, 12800, 1600 MHz) 691740-001 2 GB (PC3L, 12800, 1600 MHz) 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you updat...
Page 61 - RTC battery
6 Removal and replacement proceduresfor Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provide...
Page 63 - Base enclosure
Reverse this procedure to install the RTC battery. When installing the disc cell RTC battery, makesure the “+” sign faces up. Base enclosure Description Spare part number Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45cover) 720534-001 Before removing the...
Page 65 - Display assembly
Reverse this procedure to install the base enclosure. Display assembly NOTE: The TouchSmart touchscreen display assembly is spared only at the component level. The non-touchscreen display assembly is spared at both the component and the subcomponent level. Formore display assembly spare part informa...
Page 73 - Fan
b. Detach the wireless antenna transceivers (2) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) c. Remove the wireless antenna. The wireless antenna are available using spare part number 720532-001. Reverse this proced...
Page 74 - System board
3. Remove the fan (3) . Reverse this procedure to install the fan. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use on computer models equipped with an AMD processor, a graphics subsystem withdiscrete memory, and the Wind...
Page 80 - Heat sink
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with an AMD processor and discrete memory 720576-001 For use only on computer models equipped with an AMD processor and a graphics subsystemwith ...
Page 85 - Processor
Reverse this procedure to install the heat sink. Processor NOTE: The processor spare part kit includes replacement thermal material. Description Spare part number AMD A10-5750M 2.50 GHz processor (turbo up to 3.50 GHz; 1600 MHz FSB, 4.0- MB L2 cache,DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.1...
Page 88 - Connector board
Connector board Description Spare part number For use only on computer models equipped with an AMD processor 720579-001 For use only on computer models equipped with an Intel processor and a graphics subsystemwith discrete memory 723372-001 For use only on computer models equipped with an Intel proc...
Page 91 - Subwoofer
Subwoofer Description Spare part number Subwoofer (includes cable and 3 isolators) 720563-001 Before removing the subwoofer, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating...
Page 93 - Rear speakers
Rear speakers Description Spare part number Rear speakers (include left and right rear speakers, 2 cables, and 4 isolators) 720561-001 Before removing the rear speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on...
Page 95 - Fingerprint reader board
Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 720543-001 Before removing the fingerprint reader board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, an...
Page 96 - Front speakers
5. Remove the fingerprint reader board (5) and cable. Reverse this procedure to install the fingerprint reader board. Front speakers Description Spare part number Front speakers (include left and right front speakers, 2 cables, and 4 isolators) 720562-001 Before removing the front speakers, follow t...
Page 98 - TouchPad assembly
TouchPad assembly Description Spare part number TouchPad assembly (includes TouchPad bracket, TouchPad button board, TouchPad, andcables) 722972-001 Before removing the TouchPad, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn theco...
Page 101 - Power button board
Power button board Description Spare part number Power button board (includes cable) 720553-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through th...
Page 102 - Keyboard
Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Spare partnumber For use in country/region Spare part number Keyboard with backlight (includes backlight cable): For use on computer models equippedwith an Intel processor in Belgium 720244-A41 For use on...
Page 106 - Updating the BIOS; Determining the BIOS version
7 Windows – Using Setup Utility (BIOS)and HP PC Hardware Diagnostics(UEFI) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). SetupUtility (BIOS) includes setti...
Page 107 - Downloading a BIOS update
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using theAC adapter. Do not download or install a BIOS update while the computer is runni...
Page 108 - Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
To start HP PC Hardware Diagnostics UEFI: 1. Turn on or restart the computer, quickly press esc , and then press f2 . The BIOS searches three places for the HP PC Hardware Diagnostics (UEFI) tools in thefollowing order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) t...
Page 109 - Changing the language of Setup Utility; Navigating and selecting in Setup Utility
8 Ubuntu Linux – Using Setup Utility(BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). SetupUtility includes settings for the type...
Page 112 - Using Advanced System Diagnostics
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to determine if the computerhardware is functioning properly. The following...
Page 113 - Specifications; Computer specifications
9 Specifications Computer specifications Metric U.S. Dimensions HP ENVY TouchSmart 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height (front to rear) 1.89 to 2.99 cm 0.74 to 1.18 in Weight 2.76 kg 6.08 lbs HP ENVY 15 Notebook PC Width 37.95 cm 14.94 in Depth 25.07 cm 9.87 in Height...
Page 114 - Hard drive specifications
15.6 inch (39.80 cm) display specifications Metric U.S. Dimensions Height 19.35 cm 7.62 in Width 34.42 cm 13.55 in Diagonal 39.49 cm 15.55 in Number of colors 262144 Contrast ratio 500:1 (typical) Brightness FHD: 300 cd/m 2 (nits), HD: 200 cd/m 2 (nits) (typical) Pixel resolution Pitch FHD: 0.179 × ...
Page 116 - recovering; Creating HP Recovery media
10 Windows – Backing up, restoring, and recovering Your computer includes tools provided by HP and Windows to help you safeguard your informationand retrieve it if you ever need to. These tools will help you return your computer to a proper workingstate or even back to the original factory state, al...
Page 117 - Restore and recovery
Recovery media can also be used to customize the system or restore the factory image if you replacethe hard drive. ● Only one set of HP Recovery media can be created. Handle these recovery tools carefully, andkeep them in a safe place. ● HP Recovery Manager examines the computer and determines the r...
Page 118 - Recovering using HP Recovery Manager; What you need to know; Using the HP Recovery partition (select models only)
the image continue to be available for installation through the Drivers and Applications Reinstalloption in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 108 . ● If you want to recover the computer's original factory partitioning and content, you can cho...
Page 119 - Using HP Recovery media to recover; Changing the computer boot order; Removing the HP Recovery partition
To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. – or – Press and hold f11 as you press the power button. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager , and follow the on-screen instructions. Using HP Recovery media ...
Page 121 - and recovering; Performing a system recovery; Creating the restore DVDs
11 Ubuntu Linux – Backing up, restoring, and recovering Recovery after a system failure is as good as your most recent backup. As you add new software anddata files, you should continue to back up your system on a regular basis to maintain a reasonablycurrent backup. Performing a system recovery The...
Page 122 - Performing recovery using the restore media; Backing up your information
To create the restore image: 1. Click the System menu icon at the far right of the top panel, and then click System Settings > Backup . 2. Select Storage from the panel on the left side of the window, click the down-arrow next to Backup location , and select the USB device from the drop-down list...
Page 124 - 2 Power cord set requirements; Requirements for all countries
12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in thecountry or region where the equipment i...
Page 125 - Requirements for specific countries and regions
Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM 1 Australia SAA 1 Austria OVE 1 Belgium CEBEC 1 Brazil ABNT 1 Canada CSA 2 Chile IMQ 1 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 India ISI 1 Israel SII 1 Italy IMQ ...
Page 128 - Index
Index A AC adapter light 15AC adapter, spare part numbers 27, 29 action keys 11Advanced System Diagnostics using for Ubuntu Linux computer models 102 antenna locations 9removal 62spare part number 25, 31, 63 Antenna Kit, spare part number 25, 31 audio, product description 6audio-in jack 15audio-out ...