HP EliteBook 820 G4 - User Manual

Table of contents 1 Product description ....................................................................................................................................... 1 2 External component identification .........................................................................................

1 Product description Category Description Product Name HP EliteBook 820 G4 Notebook PC HP EliteBook 828 G4 Notebook PC Processors 7th-generation Intel ® Core™ processors: ● Intel Core i7-7600U ● Intel Core i7-7500U ● Intel Core i5-7300U ● Intel Core i5-7200U ● Intel Core i3-7100U Chipset Integrated...

2 External component identification Right Component Description (1) USB Type-C basic port When the computer is on, connects and charges a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. (2) Dual-Mode DisplayPort Conne...

Component Description ▲ Press in on the card, and then remove it from the memory card reader. (5) USB 3.x port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. (6) RJ-45 (network) jack/status lights Connects a network cable. ● Green (l...

Top TouchPad Component Description (1) Pointing stick Moves the pointer on the screen. (2) Left pointing stick button Functions like the left button on an external mouse. (3) TouchPad on/off button/TouchPad light Turns the TouchPad on and off. ● On: The TouchPad is off. ● Off: The TouchPad is on. (4...

Lights Component Description (1) Caps lock light On: Caps lock is on, which switches the key input to all capital letters. (2) Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded co...

Buttons, speakers, and fingerprint reader Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sl...

Keys Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or other key. See Using the hot keys on page 12 (3) Windo...

Using the hot keys To use a hot key: ▲ Press the fn key, and then press one of the keys listed in the following table. Press fn +function key Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit S...

Front Component Description (1) Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth® device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. (2) Power light ● On: The computer is on. ● Bl...

3 Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com , select your country or region, and then follow the on-screen instructions. NOTE: ...

Cable Kit Item Component Spare part number Cable Kit 912091-001 (1) NFC module cable (2) Pointing stick cable (3) Display cable 20 Chapter 3 Illustrated parts catalog

Mass storage devices Item Component Spare part number (1) Hard drive (7 mm) 1 TB, 5400 rpm, 7 mm 832077-001 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm, Opal-2 820573-001 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001 Hard Drive Hardware Ki...

4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include ...

Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough p...

Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper...

5 Removal and replacement procedures for Customer Self-Repair parts This chapter provides removal and replacement procedures for Customer Self-Repair parts. There are as many as 26 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of ...

Battery Description Spare part number 3-cell, 49 WHr, 4.25 Ah Li-ion battery 854109-850 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system...

Hard drive Description Spare part number 1 TB, 5400 rpm, 7 mm 832077-001 500 GB, 7200 rpm, 7 mm, FIPS 820572-001 500 GB, 7200 rpm, 7 mm, Opal-2 820573-001 500 GB, 7200 rpm, 7 mm 703267-001 500 GB, 5400 rpm, 7 mm, hybrid, 8 GB cache 732000-001 Hard Drive Hardware Kit (includes cover and screws) 82166...

Memory modules NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of the computer. If only one memory module is installed, it must be installed in the socket labeled 1. Description Spare part number 4-GB (2400-MHz, DDR4) 862397-850 8-GB (2400-MHz, DDR4) 862...

WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. The WLAN module and WWAN module are not interchangeable. Description Spare part number Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (vPro) 851592-001 Intel Dual band w...

WWAN module The WLAN module and WWAN module are not interchangeable. The WWAN module is available on select models only. Description Spare part number HP lt4120 LTE/EVDO/HSPA+ SnapdragonT X5 LTE Mobile Broadband Module 800870-001 Huawei HP It4132, LTE/HSPA+ with GPS M.2 845710-001 Fibocom HP hs3210 ...

Keyboard In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Keyboard, no backlight 826631-xx1 Keyboard, backlit 826630-xx1 NOTE: The pointing stick cable is included in the Cable Kit, spar...

Display assembly Description Spare part number Display panel assembly, touch screen NOTE: Non-touch display assemblies are spared at the subcomponent level only. NOTE: Touch display assemblies are only spared as whole units 920050-001 Before removing the display assembly, follow these steps: 1. Shut...

Heat sink/fan assembly NOTE: The heat sink/fan assembly spare part kit includes replacement thermal material. Description Spare part number Heat sink/thermal module with fans 821691-001 Before removing the heat sink/fan assembly, follow these steps: 1. Turn off the computer. If you are unsure whethe...

Smart card reader board Description Spare part number Smart card reader board (includes cable) 914963-001 Before removing the card reader board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down...

NFC module Description Spare part number NFC (Near Field Communication) module (includes NFC cable and NFC antenna) 821666-001 NFC cable (included in the Cable Kit) 912091-001 (Cable Kit) Before removing the NFC module, follow these steps: 1. Turn off the computer. If you are unsure whether the comp...

System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Description Spare part number System board, includes Intel i7-7600U 914274-xxx Sy...

Fingerprint reader assembly Description Spare part number Fingerprint reader assembly (includes cable) 821693-001 Fingerprint reader bracket NOTE: The fingerprint reader bracket is included in the Plastics Kit. 821675-001 (Plastics Kit) Before removing the fingerprint reader assembly, follow these s...

Speaker assembly Description Spare part number Speaker assembly (includes cable) 821684-001 Before removing the speaker assembly, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the ope...

8 Computer Setup (BIOS), TPM, and HP Sure Start Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for t...

To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Start Computer Setup. See Starting Computer Setup on page 71 . 2. Select Main, and then select Apply Factory Defaults and Exit. NOTE: On select products, the selections may display Restore Def...

Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is runn...

● Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device Options menu. 2. Select a boot device, then press enter . TPM BIOS settings (select products only) IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensure...

9 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardwar...

10 Backup and recovery This chapter provides information about the following processes. The information in the chapter is standard procedure for most products. ● Creating recovery media and backups ● Restoring and recovering your system For additional information, refer to the HP support assistant a...

You can use Windows tools to create system restore points and create backups of personal information, see Using Windows tools on page 78 . ● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery Manager to create recovery media after you successfully se...

Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: IMPORTANT: Not all methods are available on all products. ● Windows offers several options for restoring from backup, refreshing the computer, and res...

website. Go to http://www.hp.com/support , select your country or region, and follow the on-screen instructions. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you want to retain. Using HP Recovery med...

1. If possible, back up all personal files. 2. Insert the HP Recovery media, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 81 . 3. Follow the on-screen instructi...

Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from t...

11 Specifications Input power The power information in this section may be helpful if you plan to travel internationally with the computer. The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100–240 V, 50–60 Hz. Although the c...

12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the e...

13 Statement of memory volatility The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and t...

Nonvolatile memory usage Nonvolatile Memory Type Amount (Size) Does this memory store customer data? Does this memory retain data when power is removed? What is the purpose of this memory? How is data input into this memory? How is this memory write-protected? HP Sure Start flash (select models only...

Questions and answers 1. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data. Restore defaults does not reset the Custom Secure Boot keys. See...

Index A AC adapter, spare part numbers 23adapter spare part numbers 23 antennas disconnecting 42, 44 audible codes 69audio, product description 2audio-out (headphone)/audio-in (microphone) combo jack, identifying 5 B backups 77battery removal 35spare part number 17, 35 battery light 14beep codes 69b...

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