Page 2 - Contents; Co
Contents 1 HP Photosmart D5300 series Help ..........................................................................................3 2 HP Photosmart overview The HP Photosmart at a glance.................................................................................................5Control panel...
Page 4 - For information about the HP Photosmart, see:; HP Phot
1 HP Photosmart D5300 series Help For information about the HP Photosmart, see: • “HP Photosmart overview” on page 5 • “Find more information” on page 9 • “Computer connection information” on page 11 • “How do I?” on page 13 • “Load paper” on page 15 • “Print from your computer” on page 27 • “Use th...
Page 5 - series H
Chapter 1 4 HP Photosmart D5300 series Help H P P h otosmart D 5300 series H elp
Page 6 - The HP Photosmart at a glance; Label; Overview
2 HP Photosmart overview Use the HP Photosmart to print photos from a memory card or print labels on printableCD/DVD discs. The Two-sided printing accessory included with the HP Photosmart letsyou print on both sides of the page, so you can print brochures and booklets, or just savepaper. You can ac...
Page 7 - Control panel features; ew
Label Description 11 Print cartridge door 12 Two-sided printing accessory 13 Rear USB port 14 Power connection * * Use only with the power adapter supplied by HP. Control panel features The following diagram and related table provide a quick reference to the HP Photosmartcontrol panel features. Labe...
Page 8 - On; Icon; Use the HP Photosmart Software; Check the; panel on the left. Look for the; HP Photosmart Software Help; If you do not see the; HP Photosmart Software Help contents; book at the top of the; panel, access the software help through the HP Solution Center.
Label Icon Name and Description 9 Cancel : Stops the current operation and returns to the main screen. 10 On : Turns the HP Photosmart on or off. When the HP Photosmart is off, a minimal amount of power is still supplied to the device. You can further reduce powerconsumption by holding down the On b...
Page 10 - Find more information
3 Find more information You can access a variety of resources, both printed and onscreen, that provideinformation about setting up and using the HP Photosmart. Setup Guide The Setup Guide provides instructions for setting up the HP Photosmart andinstalling software. Make sure you follow the steps in...
Page 11 - Find
Chapter 3 10 Find more information Find more info rmat ion
Page 12 - Supported connection types; Description; Use printer sharing; The computer directly connected to the HP Photosmart acts as the; host; for the printer; client
4 Computer connection information The HP Photosmart comes equipped with a USB port so you can connect directly to acomputer using a USB cable. You can also share the device over an existing homenetwork.This section contains the following topics: • Supported connection types • Use printer sharing Sup...
Page 13 - Con
Chapter 4 12 Computer connection information Con n ection
Page 14 - Ho
5 How do I? This section contains links to commonly performed tasks, such as sharing and printingphotos and optimizing your print jobs. • “How do I print up to 13 x 18 cm (5 x 7 inch) borderless photos from a memorycard?” on page 48 • “How do I get the best print quality?” on page 30 • “How do I pri...
Page 16 - Automatic; Choose papers for printing; Recommended papers for printing; Recommended papers for printing; Loa
6 Load paper You can load many different types and sizes of paper in the HP Photosmart, includingletter or A4 paper, photo paper, transparencies, and envelopes. In addition, theHP Photosmart lets you load and print directly on the surface of specially coated CDsand DVDs. By default, the HP Photosmar...
Page 17 - ad pa
or in an album. These papers are available in several sizes, including 10 x 15 cm (4 x 6inch) (with or without tabs), 13 x 18 cm (5 x 7 inch), A4, and 8.5 x 11 inch. HP Advanced Photo Paper or HP Photo Paper HP Advanced Photo Paper or HP Photo Paper is a sturdy, glossy photo paper thatfeatures an in...
Page 18 - HP Premium Photo Cards; HP Premium Photo Cards enable you to make your own greeting cards.; HP Brochure & Flyer Paper; Papers to avoid; Papers to avoid for all print jobs; Any size paper other than those listed in
HP Premium Photo Cards HP Premium Photo Cards enable you to make your own greeting cards. HP Brochure & Flyer Paper HP Brochure & Flyer Paper (Gloss or Matte) is glossy-coated or matte-coated on bothsides for two-sided use. They are the perfect choice for near-photographic reproductionsand b...
Page 19 - To load full-size paper; Raise the output tray to load paper into the main input tray.
TIP: To help prevent rips, wrinkles, and curled or bent edges, store all paper flat in a resealable bag. If the paper is not stored properly, extreme changes in temperatureand humidity might result in curled paper that does not work well in theHP Photosmart. This section contains the following topic...
Page 20 - Related topics; “Recommended papers for printing” on page 15; Load up to 13 x 18 cm (5 x 7 inch) photo paper
4. Insert the stack of paper into the main input tray with the short edge forward and theprint side down. Slide the stack of paper forward until it stops. CAUTION: Make sure that the HP Photosmart is idle and silent when you load paper into the main input tray. If the HP Photosmart is servicing the ...
Page 21 - To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray; Raise the photo tray lid to load photo paper in the photo tray.; To load postcards, Hagaki or index cards in the photo tray; Raise the photo tray lid to load cards in the photo tray.
To load up to 13 x 18 cm (5 x 7 inch) photo paper in the photo tray 1. Raise the photo tray lid to load photo paper in the photo tray. 2. Insert the stack of photo paper into the photo tray with the short edge forward and theprint side down. Slide the stack of photo paper forward until it stops.If t...
Page 22 - Lower the photo tray lid.; “Change the print settings for the current job” on page 28; Load envelopes; To load envelopes; Raise the output tray to load envelopes in the main input tray.
3. Slide the paper-length and paper-width guides inward against the stack of cards untilthe guides stop.Do not overload the photo tray; make sure the stack of cards fits within the photo trayand is no higher than the top of the paper-width guide. 4. Lower the photo tray lid. Related topics “Change t...
Page 23 - Load other types of paper; Inkjet labels
5. Lower the output tray. 6. Pull the output tray extender towards you, as far as it will go. Related topics “Change the print settings for the current job” on page 28 Load other types of paper The following types of paper are designed for special projects. Create your project in theHP Photosmart So...
Page 24 - HP CD/DVD Tattoo labels; When you use CD/DVD tattoo labels, leave the tray extender closed.
HP CD/DVD Tattoo labels ▲ Place one sheet of CD/DVD tattoo paper in the input tray with the print side down;slide the CD/DVD tattoo paper forward until it stops. NOTE: When you use CD/DVD tattoo labels, leave the tray extender closed. Related topics • “Change the print settings for the current job” ...
Page 26 - To help avoid paper jams, follow these guidelines.
4. Push the CD/DVD holder into the HP Photosmart until the lines on the CD/DVD holderline up to the white lines on the CD/DVD tray. NOTE: The HP Photosmart pulls the CD/DVD holder while printing on the media. The CD/DVD holder might protrude about 7.5 cm (3 inches) at the back of thedevice. If the H...
Page 28 - Print from a software application; Make sure you have paper loaded in the input tray.; Print
7 Print from your computer The HP Photosmart can be used with any software application that allows printing. Youcan print a range of projects, such as borderless images, newsletters, greeting cards,iron-on transfers, and posters.You can also automatically print on both sides of the page using the Tw...
Page 29 - Set the paper size
5. Select the appropriate options for your print job by using the features available in the Advanced , Printing Shortcuts , Features , and Color tabs. TIP: You can easily select the appropriate options for your print job by choosing one of the predefined print tasks on the Printing Shortcuts tab. Cl...
Page 30 - Set the paper type for printing
To set the paper size 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print . 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this b...
Page 33 - Preview your print job; Change the default print settings
To change the saturation, brightness, or color tone 1. Make sure you have paper loaded in the input tray. 2. On the File menu in your software application, click Print . 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on you...
Page 34 - Create printing shortcuts
To change the default print settings 1. In the HP Solution Center, click Settings , point to Print Settings , and then click Printer Settings . 2. Make changes to the print settings, and click OK . Printing shortcuts Use printing shortcuts to print with print settings that you use often. The printer...
Page 35 - Delete printing shortcuts; Perform special print jobs
To create a printing shortcut 1. On the File menu in your software application, click Print . 2. Make sure the HP Photosmart is the selected printer. 3. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , P...
Page 36 - Print a borderless image
• Print on transparencies • Print a group of addresses on labels or envelopes • Print a poster • Print a Web page Print a borderless image Borderless printing lets you print to the top, bottom, and side edges of up to 13 x 18 cm(5 x 7 inch) photo paper. TIP: For the best results, use HP Premium Phot...
Page 37 - Print custom CD/DVD labels
3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Basic Options a...
Page 38 - “Load a CD/DVD” on page 23; Print using
5. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 6. Click the Features tab. 7. In the Paper Type drop-down list, click More , and then select HP CD/DVD tatto...
Page 39 - Print a multiple-page document as a booklet
To print on both sides of the page 1. Load paper into the input tray. 2. On the File menu in your software application, click Print . 3. Make sure the HP Photosmart is the selected printer. 4. Click the button that opens the Properties dialog box. Depending on your software application, this button ...
Page 40 - Print multiple pages on a single sheet; To print multiple pages on a single sheet
9. Wait until the HP Photosmart has stopped printing for several seconds beforeremoving any of the printed pages from the output tray.If you remove the pages while the document is still printing, the pages might get outof order. 10. When the entire document has finished printing, fold the stack of p...
Page 41 - Print a multiple-page document in reverse order
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Pages per sheet list, click 2 , 4 , 6 , 8 , 9 , or 16 . 7. If you want ...
Page 43 - Print a group of addresses on labels or envelopes
4. Click the button that opens the Properties dialog box. Depending on your software application, this button might be called Properties , Options , Printer Setup , Printer , or Preferences . 5. Click the Features tab. 6. In the Basic Options area, from the Paper Type drop-down list, select More . T...
Page 45 - Stop a print job
To print a Web page 1. Make sure you have paper loaded in the main input tray. 2. On the File menu in your Web browser, click Print . The Print dialog box appears. 3. Make sure the HP Photosmart is the selected printer. 4. If your Web browser supports it, select the items on the Web page that you wa...
Page 48 - Do not insert more than one memory card at a time. If more than one; Phot
8 Use the photo features The HP Photosmart is equipped with memory card slots that enable you to insert amemory card and begin printing photos without uploading your photos to a computer first.Additionally, if the HP Photosmart is connected to a computer with a USB cable, you canalso save your photo...
Page 49 - Print photos from the control panel; Print up to 13 x 18 cm (5 x 7 inch) photos; Photos
This section contains the following topics: • Print photos from the control panel • Save photos to your computer • Edit photos • Share photos using HP Photosmart Software Print photos from the control panel The HP Photosmart enables you to print photos directly from your memory card withoutfirst tra...
Page 50 - Print enlargements
5. Press the OK button to select the photo you want to print. Each time you press the OK button, you increment the number of copies of the selected photo to be printed. 6. Press the Print Photos button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory ca...
Page 51 - Edit photos using your computer
5. Press the Print Photos button. TIP: While the photo is printing, you can continue scrolling through the photos on your memory card. When you see a photo you want to print, you can press the Print Photos button to add that photo to the print queue. 6. If you increased the number of copies or selec...
Page 52 - To edit photos
Remove red-eye The flash on a camera (especially on older model cameras) can sometimes cause asubject's eyes to appear red in your photos. You can remove redness so that eyes appearthe correct shade in your photos. NOTE: The changes you make to the photo apply only to viewing and printing the photo....
Page 53 - To share photos; Click; Share
Before transferring photos to your computer, you need to remove the memory card fromyour digital camera and insert it in the appropriate memory card slot on theHP Photosmart. NOTE: The HP Photosmart must be connected to a computer that has the HP Photosmart Software installed on it. To share photos ...
Page 54 - Work with print cartridges; Maintain the H
9 Maintain the HP Photosmart The HP Photosmart requires little maintenance. You might need to replace, align, or cleanyour print cartridges from time to time ensure that your printouts are always of the highestquality. This section provides instructions for keeping the HP Photosmart in top workingco...
Page 55 - Handle the print cartridges; temporary printing problems, or even permanent damage.; Replace the print cartridges; display. You can also check the ink levels by using the; Printer Toolbox; available; dialog box on your computer.; Maintain the HP Photosma
Handle the print cartridges Before you replace or clean a print cartridge, you should know the part names and howto handle the print cartridges. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Hold the print cartridges by their...
Page 56 - Choose the right cartridge combination; Choose the best combination of cartridges for your print job:; To replace the print cartridges; Make sure the HP Photosmart is on.
Choose the right cartridge combination Choose the best combination of cartridges for your print job: • Everyday printing: Use a black cartridge along with a tri-color cartridge. • Color photos: Use a photo cartridge along with a tri-color cartridge. • Black-and-white photos: Use a gray photo cartrid...
Page 57 - Pull the print cartridge toward you out of its slot.; Do not touch the copper-colored contacts or ink nozzles. Also, do
If you are replacing the black, photo, or gray photo print cartridge, remove the printcartridge from the slot on the right. 1 Print cartridge slot for the tri-color print cartridge 2 Print cartridge slot for the black and photo print cartridges 4. Pull the print cartridge toward you out of its slot....
Page 58 - Close the print cartridge door.; OK
7. Hold the print cartridge with the HP logo on top, and insert the new print cartridge intothe empty cartridge slot. Make sure you push the print cartridge in firmly until it snapsinto place.If you are installing the tri-color print cartridge, slide it into the left slot.If you are installing a bla...
Page 59 - Press; “Shop for ink supplies” on page 67; Print a self-test report; To print a self-test report; Load letter or A4 unused plain white paper into the input tray.; Cancel; button and then press the
10. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.Recycle or discard the page.A success or failure message appears. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper in...
Page 60 - Check the estimated ink levels; “Print a self-test report” on page 58; Use a photo print cartridge
Related topics • “Clean the print cartridges” on page 62 • “Replace the print cartridges” on page 54 • “Align the print cartridges” on page 61 Check the estimated ink levels You can easily check the ink supply level to determine how soon you might need toreplace a print cartridge. The ink supply lev...
Page 61 - Use the print cartridge protector; To insert a print cartridge into the print cartridge protector
Related topics • “Shop for ink supplies” on page 67 • “Replace the print cartridges” on page 54 • “Use the print cartridge protector” on page 60 Use the print cartridge protector In some countries/regions, when you purchase a photo print cartridge, you might alsoreceive a print cartridge protector. ...
Page 62 - Align the print cartridges
To remove the print cartridge from the print cartridge protector ▲ Press down on the top of the print cartridge protector to release the print cartridge,then gently remove the print cartridge out of the print cartridge protector. Align the print cartridges Aligning the print cartridges ensures high-...
Page 63 - Clean the print cartridges; “Clean the print cartridge contacts” on page 62; Clean the print cartridge contacts
3. Click the Device Services tab. 4. Click Align the Print Cartridges . The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.Recycle or discard the page. Clean the print cartridges Use this feature when the self-test report shows streaking, white lines through any ...
Page 64 - not; use platen cleaners or alcohol to clean the print cartridge; To clean the print cartridge contacts; Inspect the print cartridge contacts for ink and debris buildup.
Make sure you have the following materials available: • Dry foam rubber swabs, lint-free cloth, or any soft material that will not come apart orleave fibers. TIP: Coffee filters are lint-free and work well for cleaning print cartridges. • Distilled, filtered, or bottled water (tap water might contai...
Page 65 - Repeat if necessary for the other print cartridge.; “Clean the area around the ink nozzles” on page 64; Clean the area around the ink nozzles; Make sure you have the following materials available:; To clean the area around the ink nozzles; Lightly moisten a clean foam rubber swab with distilled water.
9. Repeat if necessary for the other print cartridge. 10. Gently close the print cartridge door and plug the power cord into the back of theHP Photosmart. Related topics “Clean the area around the ink nozzles” on page 64 Clean the area around the ink nozzles If the HP Photosmart is used in a dusty e...
Page 66 - “Clean the print cartridges” on page 62; Remove ink from your skin and clothing; Surface
6. Clean the face and edges around the ink nozzle area with the swab, as shown below. 1 Nozzle plate (do not clean) 2 Face and edges around the ink nozzle area CAUTION: Do not clean the nozzle plate. 7. Hold the print cartridge with the HP logo on top, and insert the print cartridge backinto the slo...
Page 67 - usual to turn back on.; To enable the Standby/Off state; Press and hold the; button for 3 seconds until the HP Photosmart turns off.; Turn off the HP Photosmart; power cord or turning off a power strip.
TIP: You can purchase an HP Cleaning Kit for Inkjet Printers and All-in-Ones (Q6260A) that provides everything needed to safely clean your HP device. For moreinformation, go to: www.shopping.hp.com/accessories-store/printer . Reduce energy consumption when the HP Photosmart isoff When the HP Photosm...
Page 68 - 0 Shop for ink supplies; Shop
10 Shop for ink supplies For a list of print cartridge numbers, see the printed documentation that came with theHP Photosmart. You can also use the software that came with the HP Photosmart to findout the reorder number for all the print cartridges. You can order print cartridges onlinefrom the HP W...
Page 69 - op for ink supplies
Chapter 10 68 Shop for ink supplies S h op for ink supplies
Page 70 - 1 Troubleshooting; Troubleshooting tips; This section contains the following topics:; Communication problems over a USB connection; button; Trou
11 Troubleshooting This section contains the following topics: • Troubleshooting tips • Hardware setup troubleshooting • Software installation troubleshooting • Print quality troubleshooting • Print troubleshooting • Memory card troubleshooting • CD/DVD print troubleshooting • Errors Troubleshooting...
Page 71 - “Uninstall and reinstall the software” on page 85; Information on paper; ing
sure the other end of the USB cable is plugged into a USB port on your computer.After the cable is connected properly, turn the HP Photosmart off and then on again. • If you are connecting the HP Photosmart through a USB hub, make sure the hub isturned on. If the hub is on, try connecting directly t...
Page 72 - Information on print cartridges; been used for a long time.; Clear paper jams
• Do not combine different paper types and paper sizes in the input tray; the entire stackof paper in the input tray must be the same size and type. • Store printed photos under glass or in a storage book to prevent bleeding over timefrom high humidity. Use HP Premium Plus photo paper for maximum pe...
Page 73 - To clear a paper jam from the Two-sided printing accessory; Turn off the HP Photosmart.
To clear a paper jam from the Two-sided printing accessory 1. Turn off the HP Photosmart. 2. Press in the tabs on the left and right side of the Two-sided printing accessory.Remove the accessory by pulling it away from the HP Photosmart. CAUTION: Trying to clear a paper jam from the front of the HP ...
Page 74 - to continue the current job.; To clear a paper jam from the front door; Gently pull the paper out of the rollers.
b . Remove any paper from inside the accessory. c . Close the Two-sided printing accessory cover until it locks into place. 5. Replace the Two-sided printing accessory. Gently push the accessory forward untilit snaps into place. 6. Turn on the HP Photosmart, and then press OK to continue the current...
Page 75 - Troubleshoot print cartridges; To troubleshoot print cartridges
4. Press OK to continue the current job. Troubleshoot print cartridges If you are experiencing problems with printing, you might have a problem with one of theprint cartridges. Do the following: To troubleshoot print cartridges 1. Remove the black print cartridge from the slot on the right. Do not t...
Page 81 - Hardware setup troubleshooting; Troubleshooting common setup issues; The HP Photosmart will not turn on
10. The HP Photosmart prints a test page, aligns the print head, and calibrates the printer.Recycle or discard the page.A success or failure message appears. NOTE: If you have colored paper loaded in the input tray when you align the printer, the alignment will fail. Load unused plain white paper in...
Page 83 - The HP Photosmart does not print; Check the connection between the HP Photosmart and computer.; button to turn on the HP Photosmart.
Solution: You must first install the software that came with the HP Photosmart before connecting the USB cable. During installation, do not plug in the USB cableuntil prompted by the onscreen instructions.Once you have installed the software, connecting your computer to theHP Photosmart with a USB c...
Page 84 - The minimum system checks screen appears
Solution: Load paper in the input tray. For more information, see: “Load paper” on page 17 Software installation troubleshooting Use this section to solve any problems you might encounter while setting up theHP Photosmart software.This section contains the following topics: • When I insert the CD-RO...
Page 85 - I received a message that an unknown error has occurred
Solution: Check that the HP Photosmart is turned on, and then try the USB connection again. To retry the USB connection 1. Unplug the HP Photosmart power cord, and then plug it in again. 2. Verify that the USB cable and power cord are plugged in. 3. Click Retry to retry the connection. If this does ...
Page 86 - The registration screen does not appear; Uninstall and reinstall the software
For more information, see: “Uninstall and reinstall the software” on page 85 The registration screen does not appear Cause: The registration screen did not launch automatically. Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start , pointing to Pr...
Page 87 - Missing HP Photosmart Software
1. On the Windows taskbar, click Start , Settings , Control Panel (or just Control Panel ). 2. Double-click Add/Remove Programs (or click Uninstall a program ). 3. Select HP Photosmart Printer Driver Software , and then click Change/Remove . Follow the onscreen instructions. 4. Disconnect the HP Pho...
Page 88 - “Set the paper type for printing” on page 29
Cause: The HP Photosmart is turned off. Solution: Turn the HP Photosmart on. Cause: The computer is turned off. Solution: Turn the computer on. Cause: The HP Photosmart is not properly connected to the computer. Solution: Check the connection from the HP Photosmart to your computer. Verify that the ...
Page 89 - Ink is bleeding or smearing; The paper type is not suitable for the HP Photosmart.
If the self-test shows a defect, try the following:• Clean the print cartridges automatically. For more information, see “Clean the print cartridges” on page 62 . • If you are missing lines when you print, clean the electrical contacts. For moreinformation, see “Clean the print cartridge contacts” o...
Page 90 - Best; “Information on paper” on page 70; The text edges are jagged
Ink is not filling the text or graphics completely Cause: The Paper Type setting is incorrect. Solution: Change the paper type setting to match the type of paper loaded in the input tray. For more information, see: “Set the paper type for printing” on page 29 Cause: The print quality setting on the ...
Page 91 - print quality setting, such as; Colors run into each other on the printout; “Change the print speed or quality” on page 30
Use TrueType or OpenType fonts to ensure that the HP Photosmart is able to printsmooth fonts. When selecting a font, look for the TrueType or OpenType icon. The printout has a horizontal band of distortion near the bottom of the page Cause: Your photo image has light blue, gray, or brown hues that p...
Page 92 - “Troubleshoot print cartridges”; Printouts have horizontal streaks or lines; “Load full-size paper” on page 18
Solution: HP recommends that you use genuine HP print cartridges. Genuine HP print cartridges are designed and tested with HP printers to help you easily producegreat results, time after time. NOTE: HP cannot guarantee the quality or reliability of non-HP ink. Printer service or repairs required as ...
Page 93 - Printouts are faded or have dull colors; Paper Type
Cause: A tri-color or photo print cartridge was jarred or handled roughly during installation. Solution: Allow half an hour for the print cartridge to recover. Cause: There might be fiber or dust built up around the ink nozzle area on the print cartridges. Solution: Check the print cartridges. If it...
Page 94 - Printouts seem blurry or fuzzy; Printouts have vertical streaks
For more information on print cartridges, see “Troubleshoot print cartridges” on page 74 . Printouts seem blurry or fuzzy Cause: The paper type is not suitable for the HP Photosmart. Solution: Use HP Premium Papers or any other paper type that is appropriate for the HP Photosmart. Cause: The Paper T...
Page 95 - Paper is not picked up from the input tray; Print troubleshooting; Envelopes print incorrectly
Solution: Make sure the paper is loaded correctly. For more information, see: “Load full-size paper” on page 18 Cause: More than one type of paper is loaded in the input tray. Solution: Load only one type of paper at a time. Cause: The Two-sided printing accessory might not be securely installed. So...
Page 96 - “Clear paper jams” on page 71
Cause: The wrong type of envelope is loaded. Solution: Do not use shiny or embossed envelopes or envelopes that have clasps or windows. Borderless printing produces unexpected results Cause: Printing a borderless image from a non-HP software application produces unexpected results. Solution: Try pri...
Page 97 - “Communication problems over a USB connection” on page 69
Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is connected to theHP Photosmart and the computer as shown below. If the connections are secure, and nothing has printed several minutes after you senta print job to the ...
Page 100 - The pages in my document came out in the wrong order; “Print a multiple-page document in reverse order” on page 40; The margins are not printing as expected; “Load paper” on page 17
Solution: Turn the HP Photosmart off and open the print cartridge door. Remove any objects that are blocking the print carriage (including any packing materials), andthen turn the HP Photosmart on again. The pages in my document came out in the wrong order Cause: The print settings are set to print ...
Page 101 - “Load envelopes” on page 21; Text or graphics are cut off at the edge of the page
NOTE: To avoid paper jams, tuck the flaps inside the envelopes. For more information, see: “Load envelopes” on page 21 Text or graphics are cut off at the edge of the page Cause: The margins are not set correctly in your software application. Solution: To check your margin settings 1. Preview your p...
Page 102 - Properties; A blank page came out while printing
TIP: Some software applications allow you to scale the document to fit the paper size currently selected. Additionally, you can scale the size of a document fromthe print Properties dialog box. Cause: The paper is loaded incorrectly. Solution: If the paper is misfeeding, it could cause parts of the ...
Page 103 - Ink is spraying the inside of the HP Photosmart when I print a photo; tray. You are using the wrong paper type.; Memory card troubleshooting; Use this section to solve these memory card problems:; My memory card no longer works in my digital camera; You formatted the card on a Windows XP computer. By default, Windows
covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Ink is spraying the inside of the HP Pho...
Page 106 - The HP Photosmart does not detect the CD/DVD holder; You might not have pushed the CD/DVD holder far enough into the CD/
on your computer. After the cable is connected properly, turn the HP Photosmart offand then on again. For more information on setting up the HP Photosmart and connecting it to yourcomputer, see the Setup Guide that came with the HP Photosmart. CD/DVD print troubleshooting Use this section to solve a...
Page 110 - The HP Photosmart reports a CD/DVD size mismatch error; The size of the CD/DVD currently loaded on the CD/DVD holder does not; The CD/DVD holder is stuck in the storage area; a CD/DVD loaded and the blue ring flipped over the disc.; Device messages; The following is a list of device-related error messages:; Carriage blocked; The print carriage is blocked.
The HP Photosmart reports a CD/DVD size mismatch error Cause: The size of the CD/DVD currently loaded on the CD/DVD holder does not match the size you specified when you started the print job from the computer. Solution: Cancel the print job and replace the CD/DVD currently loaded on the CD/ DVD hol...
Page 111 - Follow the prompts on the display to continue.; Carriage jam; Carriage stall
Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage(including any packing materials), and then turn the HP Photosmart on again. Follow the prompts on the display to continue. Cause: The CD/D...
Page 113 - CD/DVD tray misaligned; Remove the CD/DVD holder from the CD/DVD tray and then reinsert the
Follow the prompts on the display to continue. CD/DVD tray open Cause: The CD/DVD tray is open and a print job is started from the computer. Solution: Close the CD/DVD tray. CD/DVD tray misaligned Cause: The CD/DVD holder is loaded incorrectly in the CD/DVD tray. Solution: Remove the CD/DVD holder f...
Page 114 - The CD/DVD holder is not inserted or it is not pushed in far enough.
holder line up to the white lines on the CD/DVD tray. The end marked with arrowsgoes into the CD/DVD tray first. For more information, see: “Load a CD/DVD” on page 23 Cause: The HP Photosmart prompts you to insert the next disc when printing multiple CD/DVDs in a print job. Solution: Remove the CD/D...
Page 115 - A printable CD/DVD is not found in the holder.; until both sides snap into place.; File messages; The following is a list of file-related error messages:
line up to the white lines on the CD/DVD tray. The end marked with arrows goes intothe CD/DVD tray first. To continue, press OK . CD/DVD not found Cause: A printable CD/DVD is not found in the holder. Solution: Remove the CD/DVD holder from the CD/DVD tray. Load a printable disc onto the CD/DVD hold...
Page 117 - General user messages; Memory card error
Solution: Reinsert the memory card in the HP Photosmart or try transferring the files to your computer using a memory card reader or a USB cable. If you alreadytransferred the files to your computer, try printing those files by using theHP Photosmart Software. The copies might not be damaged. If the...
Page 118 - Disconnected; Out of disk space
Solution: Remove the memory card and reinsert it in the memory card slot until it stops. Disconnected Cause: Several situations can cause this error message to appear. • Your computer is not turned on. • Your computer is not connected to the HP Photosmart. • The software that came with the HP Photos...
Page 120 - Paper messages; Cannot load paper from input tray
If the file system on the card is corrupt, reformat the memory card in your digitalcamera. CAUTION: Reformatting the memory card will delete any photos stored on the card. If you have previously transferred the photos from your memory card to acomputer, try printing the photos from the computer. Oth...
Page 121 - Ink is drying; Paper jam, misfeed or blocked carriage
• Paper mismatch • Wrong paper width Cannot load paper from input tray Cause: There is not enough paper in the input tray. Solution: If the HP Photosmart is out of paper or there are only a few sheets remaining, load more paper in the input tray. If there is paper in the input tray, removethe paper,...
Page 122 - Paper mismatch; loaded in the HP Photosmart.; Wrong paper width; in the HP Photosmart.
Solution: Clear the jam. For more information, see: “Clear paper jams” on page 71 Cause: The print carriage is blocked. Solution: Turn the HP Photosmart off and open the print cartridge door to access the print carriage area. Remove any objects that are blocking the print carriage(including any pack...
Page 123 - Power and connection messages; Communication test failed; The HP Photosmart is turned off.; HP Photosmart not found; The USB cable is not plugged in properly.
Power and connection messages The following is a list of power- and connection-related error messages: • Communication test failed • HP Photosmart not found • Improper shutdown • Two-way communication lost Communication test failed Cause: The HP Photosmart is turned off. Solution: Look at the displa...
Page 124 - Improper shutdown
Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected tothe HP Photosmart and the computer, as shown below. For more information, see: “Communication problems over a USB connection” on page 69 Improper ...
Page 125 - If the HP Photosmart is not properly connected to the computer,; Print cartridge messages; The following is a list of print cartridge error messages:; Low on ink; need to be replaced soon.
Solution: If the HP Photosmart is not properly connected to the computer, communication errors can occur. Make sure the USB cable is securely connected tothe HP Photosmart and the computer, as shown below. For more information, see: “Communication problems over a USB connection” on page 69 Print car...
Page 126 - Need alignment or alignment failed; support; Contact HP
Need alignment or alignment failed Cause: The incorrect type of paper is loaded in the input tray. Solution: If you have colored paper loaded in the input tray when you align the print cartridges, the alignment fails. Load unused plain white letter or A4 paper into theinput tray, and then try the al...
Page 127 - “Align the print cartridges” on page 61; Print cartridge damaged or missing
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Cause: You installed new print cartridges which might need alignment. Solution: You m...
Page 128 - for information on calling for technical support.
covering the ink nozzles, carefully remove the tape from the print cartridges. Do nottouch the ink nozzles or the copper-colored contacts. 1 Copper-colored contacts 2 Plastic tape with pink pull tab (must be removed before installing) 3 Ink nozzles under tape Cause: One or both of the print cartridg...
Page 130 - Print cartridge is not intended for use in this device
Solution: To find support and warranty information, go to the HP Web site at www.hp.com/support . If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. Print cartridge is not compatible Cause: The indicated print cartridge(s) are not com...
Page 132 - 2 HP warranty and support; Warranty; If you have a problem, follow these steps:; HP wa
12 HP warranty and support Hewlett-Packard provides Internet and phone support for the HP Photosmart.This section contains the following topics: • Warranty • Print cartridge warranty information • Support process • Before you call HP support • HP support by phone • Additional warranty options • HP Q...
Page 133 - Before you call HP support; If you need to contact HP support, do the following before you call:; HP support by phone
• Valuable HP Photosmart and troubleshooting information for common problems • Proactive device updates, support alerts, and HP newsgrams that are available when youregister the HP Photosmart 3. Call HP support. Support options and availability vary by device, country/region, and language. Before yo...
Page 134 - Additional warranty options
Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (includingMexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. Placing a call Call HP ...
Page 135 - HP Korea customer support
HP Quick Exchange Service (Japan) For instructions on how to pack your device for exchange, see “Pack the HP Photosmart” on page 135 . HP Korea customer support Chapter 12 134 HP warranty and support HP w arran ty a nd s uppo rt
Page 136 - To remove print cartridges before shipment; Pack the HP Photosmart; To pack the HP Photosmart
Prepare the HP Photosmart for shipment If, after contacting HP support or returning to the point of purchase, you are requested to send theHP Photosmart in for service, make sure you remove and keep the following items before returningyour device: • The print cartridges • The control panel faceplate...
Page 138 - 3 Technical information; Specifications; System requirements; Tec
13 Technical information The technical specifications and international regulatory information for the HP Photosmart areprovided in this section.For additional specifications, see the printed documentation that came with the HP Photosmart.This section contains the following topics: • Specifications ...
Page 139 - Environmental product stewardship program; Paper use; Tech
Type Paper weight Input tray * Output tray † Photo tray * (252 gsm) * Maximum capacity. † Output tray capacity is affected by the type of paper and the amount of ink you are using.HP recommends emptying the output tray frequently. * Maximum capacity. NOTE: For a complete list of supported media size...
Page 141 - Regulatory notices
Disposal of waste equipment by users in private households in the European Union Disposal of Waste Equipment by Users in Private Households in the European Union This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instea...
Page 142 - Regulatory model identification number; FCC statement; Reorient the receiving antenna.
This section contains the following topics: • Regulatory model identification number • FCC statement • Notice to users in Korea • VCCI (Class B) compliance statement for users in Japan • Notice to users in Japan about the power cord • Noise emission statement for Germany • Toxic and hazardous substa...
Page 143 - Geräuschemission; LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19; Toxic and hazardous substance table
Notice to users in Korea VCCI (Class B) compliance statement for users in Japan Notice to users in Japan about the power cord Noise emission statement for Germany Geräuschemission LpA < 70 dB am Arbeitsplatz im Normalbetrieb nach DIN 45635 T. 19 Toxic and hazardous substance table Chapter 13 142 ...
Page 144 - DECLARATION OF CONFORMITY; declares, that the product; conforms to the following Product Specifications:
Declaration of conformity (European Economic Area) The Declaration of Conformity in this document complies with ISO/IEC 17050-1 and EN 17050-1. Itidentifies the product, manufacturer’s name and address, and applicable specifications recognizedin the European community. HP Photosmart D5300 series dec...
Page 146 - Index; See; Inde
Index Symbols/Numerics 10 x 15 cm photo paper specifications 137 13 x 18 cm photo paper load 19 2 pages on 1, print 394 pages on 1, print 394 x 6 inch (10 x 15 cm) borderless photos print 35 5 x 7 inch photo paper, load 19 A A4 paper, load 18addresses, print 42after the support period 133align print...