HP 7000N - Manual

2 Control panel ● Use the control panel ● Navigate the Administration menu 7

Home screen The home screen provides access to the product features, and it indicates the current status of theproduct. 1 Features Depending on how the product is configured, the features that appear in this area caninclude any of the following items: ● Fax ● E-mail ● Job Status ● Save to Network Fo...

Buttons on the touch screen The touch screen provides information about the product status. Various buttons can appear in thisarea. Home button . Touch this button to go to the Home screen from any other screen. Start button . Touch this button to begin the action for the feature that you are using....

Navigate the Administration menu From the Home screen, touch the Administration button to open the menu structure. You might need to scroll to the bottom of the Home screen to see this feature. The Administration menu has several sub-menus that you can use for some setup tasks. (Use the Embedded Web...

3 Supported utilities for Windows ● HP Web Jetadmin ● Embedded Web Server ● HP Digital Sending Software (HP DSS) 17

4 Configure the product You might need to configure certain network parameters on the product. You can configure theseparameters from the Embedded Web Server or (for most networks) the HP Web Jetadmin software. ● Supported network protocols ● Configure the product to use the network ● Configure e-ma...

Configure the product to use the network View or change network settings You can use the Embedded Web Server to view or change IP configuration settings. 1. Touch the Network Address button on the Home screen to locate the IP address. ● If you are using IPv4, the IP address contains only digits. It ...

Manually configure IPv4 TCP/IP parameters from the control panel In addition to using the Embedded Web Server, you can also use the control-panel menus to set anIPv4 address, subnet mask, and default gateway. 1. At the product control panel, touch the Administration button. 2. Touch the Network Sett...

Manually configure IPv6 TCP/IP parameters from the control panel In addition to using the Embedded Web Server, you can also use the control-panel menus to set anIPv6 address. 1. At the product control panel, touch the Administration button. 2. Touch the Network Settings menu to open it. 3. Touch the...

Disable network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has thefollowing benefits: ● Decreases product-generated network traffic ● Provides only pertinent information on the configuration page ● Allows the product control panel...

Configure e-mail settings The product offers color-scanning and digital-sending capabilities. By using the control panel, you canscan black-and-white or color documents and send them to an e-mail address as an e-mailattachment. To use digital sending, the product must be connected to a local area ne...

Configure other digital sending settings Use the Embedded Web Server (EWS) to configure e-mail settings and additional features such as: ● E-mail ● Digital fax ● Save to network folder ● Save to USB ● Quick sets ● Address books ● Authentication for Windows, LDAP, and local accesscodes When the produ...

5 Load originals ● Supported document sizes ● General document loading tips ● Document loading tips for mixed-size documents ● Load documents 30 Chapter 5 Load originals

General document loading tips ● Scanning the following types of documents might result in paper jams or damage to thedocuments. Wrinkled or creased documents Curled documents Torn documents Documents with paper clips orstaples Carbon paper Coated paper Extremely thin, translucentpaper Paper with adh...

Document loading tips for mixed-size documents You can load the document feeder with groups of documents that have different widths or lengths. Ifyour document contains different sized pages, you can scan it using the methods in this section. ● If your documents have the same width but different len...

6 Scan and send documents ● Sign In ● Preview a scan ● Send a scanned document to one or more e-mails ● Fax a scanned document ● Save to a network folder or USB storage device ● Send or save a document using Quick Sets ● Scan to a workflow destination 37

Sign In Depending on how your administrator has configured access privileges, you might need to sign inbefore using the product as well as when you access product features. The access your administratorhas set for you might limit the features available to you. 1. Touch the Sign In button. 2. Complet...

Preview a scan Use the touch screen to navigate through the options on the Image Preview screen. 1 Home button Touch this button to open the Home screen. 2 Start button Touch this button to scan the document and send it to thespecified destination. 3 Help button Touch this button for control-panel h...

Send a scanned document to one or more e-mails The e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that therecipient can manipula...

Add entries to the Personal or Shared Contacts address books 1. Touch the add button . 2. Touch the Name field, and type a name for the new entry. The name is the alias for the entry. 3. Type the e-mail address for the new entry, complete any additional optional fields, and thentouch the OK button. ...

6 Scroll bar Use the Scroll bar to view and set up the cc: , bcc: , Message: , and File Name: fields. Touch any of those fields and add the necessary information. 7 Address book buttons Touch these buttons to use the address book to populate the To: , cc: , or bcc: fields. 8 More Options button Touc...

Fax a scanned document Use the Send Fax screen Use the touch screen to navigate through the options on the Send Fax screen. 1 Home button Touch this button to open the Home screen. 2 Send Fax button Touch this button to scan the document and send a fax to the provided faxnumbers. 3 Error/warning but...

Send a fax 1. Place the original document face down in the document feeder. 2. From the Home screen, touch the Fax button. 3. If prompted, type your user name and password. 4. Specify the fax numbers by using one or both of these methods: Use the Fax Number: field Type the fax number. (Optional) Typ...

Save to a network folder or USB storage device If the system administrator has made the feature available, the product can scan a file and save it toeither a USB storage device or a network folder. Supported operating systems for folder destinationsinclude Windows 2000, Windows XP, Windows Server 20...

Send or save a document using Quick Sets If the system administrator has made the feature available, the product can scan a file using presetsettings for fax numbers, e-mail recipients, network folders, or USB storage devices. Depending on how your administrator has configured Quick Sets , you can a...

Scan to a workflow destination NOTE: This product feature is provided by the optional Digital Sending Software. If the system administrator has enabled the workflow functionality, you can scan a document andsend it to a custom workflow destination. A workflow destination gives you the ability to sen...

7 Manage and maintain the product This section presents information about how to care for and maintain the product. ● Use information pages ● Embedded Web Server ● Use HP Web Jetadmin software ● Controlling digital-sending security ● Security features ● Test and calibrate the touch screen ● Install ...

Use information pages From the Home screen, touch the Administration button and then touch the Information option to view pages that give details about the device and its current configuration and status. ● Configuration/Status Pages ◦ Administration Menu Map ◦ Device Configuration Page ◦ Embedded J...

Embedded Web Server When the HP Scanjet Enterprise 7000n is connected to a network, you can use the Embedded WebServer to view status information, change settings, and manage the product from your computer. To use the Embedded Web Server, you must have Microsoft Internet Explorer 5.01 or later orNet...

Use HP Web Jetadmin software HP Web Jetadmin is a Web-based software solution for remotely installing, monitoring, andtroubleshooting network-connected peripherals. Management is proactive, allowing networkadministrators the ability to resolve issues before users are affected. Download this free, en...

Controlling digital-sending security The product has been designed with security in mind. It includes a variety of features that work toprotect the security of the digital-sending process. Network authentication The product's most basic security feature is its ability to require a network login befo...

Security features The following security features are available on this product. ● Secure the Embedded Web Server ● Manage temporary job files ● Secure Storage Erase ● Secure File Erase ● Secure Disk Erase ● HP High-Performance Secure Hard Disks ● Manage certificates ● Authentication and authorizati...

Sanitation and the U.S. Department of Defense Updated DSS Clearing and SanitizationMatrix. 3. Click Apply . Secure Storage Erase Use the Secure Storage Erase option in the Embedded Web Server to protect deleted data from unauthorized access on the product hard drive. The Secure Storage Erase option ...

HP High-Performance Secure Hard Disks This product supports an encrypted hard disk that might be installed in the EIO slot, on the formatterboard, or in both locations. The only encrypted hard disk that is supported is the disk that comesbundled with the product. Encrypted hard disks provide hardwar...

Test and calibrate the touch screen If touch screen touches are yielding unexpected (or no) results, you may need to calibrate the touchscreen. To verify that calibration is necessary, you should first test the touch screen. Test the touch screen To test the touch screen, follow these steps: 1. At t...

Install the hardware integration pocket Use the included hardware integration pocket (packaged with the output tray) with a separately-purchaseable HP accessory such as a secure card reader to provide secure access to your product. To install the hardware integration pocket, follow these steps. 1. O...

Clean the product Cleaning product components helps keep your product in optimal working order. ● Clean the touch screen ● Clean the product glass ● Clean the paper path ● Clean the rollers Clean the touch screen Clean the touch screen whenever it is necessary to remove fingerprints or dust. Wipe th...

4. Dry the glass with a dry, soft, lint-free cloth. 5. With a light touch, dust the two small strips of gray reflective material with a dry, soft, lint-freecloth. 6. Close the hatch, and then press the Power button. Clean the paper path If scanned images have streaks or scratches, use the HP paper-p...

Order maintenance and scanning supplies You can purchase maintenance parts for your product. HP recommends that you purchase rollersand cleaning cloths before the existing consumables reach their service life. 1. See the HP parts Web site at www.hp.com/buy/parts . 2. Select your language, and then c...

Replace supplies and parts ● Replace the rollers ● Replace the keyboard ● Replace the Jetdirect card ● Replace the hard drive ● Upgrade the firmware Replace the rollers Replace the rollers under the following conditions: ● When the Service menu indicates they are due for maintenance. ● If you experi...

Replace the Jetdirect card To replace the Jetdirect card, follow these steps. 1. Press the Power button to turn off the product (1), press the Power switch on the back of theproduct to the off position (2), disconnect power from the product (3), and then disconnect theEthernet cable (4). 2. Loosen t...

Replace the hard drive To replace the hard drive, follow these steps. 1. Press the Power button to turn off the product (1), press the Power switch on the back of theproduct to the off position (2), disconnect power from the product (3), and then disconnect theEthernet cable (4). 2. Loosen the three...

Upgrade the firmware You can upgrade both the product firmware and the HP Jetdirect Inside firmware. ● Upgrade the product firmware ● Upgrade the HP Jetdirect Inside firmware Upgrade the product firmware NOTE: You must have access to the product's local administrator password to complete this task. ...

8 Solve problems This section contains solutions for common problems with the product. ● Error codes ● Basic troubleshooting tips ● Restore factory settings ● Interpret control-panel status lights ● Control-panel message types ● Control-panel messages ● Installation problems ● Initialization or hard...

Error codes Follow the displayed instructions and, if applicable, video to resolve an error. Error Type Description ADF empty No document was detected in the document feeder. Automatic calibration failed A hardware failure occurred when the product attempted to calibrate prior to scanning. Communica...

Basic troubleshooting tips Simple issues such as smudges on the scanner glass or loose cables can cause your product toproduce fuzzy scans, operate in an unexpected manner, or fail to operate. Always check the followingitems when you encounter scanning problems. ● If scans are fuzzy, check to see if...

Restore factory settings Use the Resets menu to restore factory settings. 1. Touch the Service button, and then touch the Resets button. 2. Touch the buttons associated with the subsystems you wish to reset to factory defaults ( Address Book , Digital Send , E-mail , Fax , General , Security ), and ...

Interpret control-panel status lights The product has six LEDs on the control panel that indicate product status. The table below explainshow to interpret these LEDs. LED behavior Description All LEDs are off. The product is turned off. Sleep LED is on. The product is in sleep (power conservation) m...

Control-panel message types Four types of control-panel messages can indicate the status of or problems with the product. Message type Description Status messages Status messages reflect the current state of the product. They inform you of normal productoperation and require no interaction to clear ...

Installation problems Cable type Action Power supply cable The power supply is connected between the product and a power outlet. ● Ensure that the power supply is securely connected to the product. ● Ensure that the power cable is securely connected between the power supply and a liveelectrical outl...

Initialization or hardware problems ● Check the Ethernet connection ● Check the power connection ● Reset the product ● The product has stopped working correctly Check the Ethernet connection 1. Ensure that the Ethernet cable is firmly connected between the product and a router, Ethernetjack, or Ethe...

Reset the product If you receive an error message indicating that initialization failed or the product could not be foundwhen trying to use the product, you should reset the product. To reset the product, follow these steps: 1. Close the Embedded Web Server and optional HP Digital Sending Software, ...

Operation problems ● Product will not turn on ● Lamp stays on ● Scan does not start right away ● Only one side of a two-sided page scans ● Scanned pages are missing at the scan destination ● Scanned pages are out of order at the scan destination ● Optimize scanning and task speeds ● The scan is comp...

Paper path problems ● Paper jamming, skewing, misfeeds, or multiple-page feeds ● Scanning fragile originals ● Paper does not feed correctly ● Originals are curling up in the output tray ● The bottom of the scanned image is cut off ● The scanned images have streaks or scratches ● An item loaded in th...

A problem with the hardware might exist. Follow this procedure to test the product: 1. Ensure that the power supply is securely connected between the product and a live electricaloutlet or surge protector. Check that the green LED on the power supply case is on to verify thatthe power supply is func...

Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure theSMTP gateway address or the LDAP gateway address. View a configuration page to find the currentSMTP and LDAP gateway addresses. Use the following procedures to check if the SMT...

Solve network problems Check the following items to verify that the product is communicating with the network. Beforebeginning, view the information pages. If you still cannot connect to the network after checking these items, see www.hp.com/support . 1. Are your power and power supply cables connec...

A Supplies and accessories ● Order parts, accessories, and supplies ● Part numbers 96 Appendix A Supplies and accessories

Part numbers Ordering information and availability might change during the life of the product. Accessories Item Description Part number HP Scanjet 7000n Keyboard Keyboards available in French, French(Canadian), German, Russian, andSpanish L2710A Cables and interfaces Item Description Part number HP...

B Service and support ● Hewlett-Packard limited warranty statement ● OpenSSL ● Customer self-repair warranty service ● Customer support 99

OpenSSL Copyright (c) 1998-2001 The OpenSSL Project. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permittedprovided that the following conditions are met: 1. Redistributions of source code must retain the above copyright notice, this list ...

Customer self-repair warranty service HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time andallow for greater flexibility in performing defective parts replacement. If during the diagnosis period,HP identifies that the repair can be accomplished by the use of...

Customer support Get telephone support, free during your warranty period, foryour country/region Have the product name, serial number, date of purchase,and problem description ready. Country/region phone numbers are on the flyer that was inthe box with your product or at www.hp.com/support . Get 24-...

C Product specifications ● Physical specifications ● Power consumption ● Environmental specifications ● Certificate of Volatility 105

Physical specifications Table C-1 Product dimensions Product Height Depth Width Weight HP Scanjet Enterprise 7000n 343 mm (13.5 in) 411 mm (16.2 in) 321 mm (12.6 in) 16.2 kg (35.6 lb) HP Scanjet Enterprise 7000n (withtrays extended) 508 mm (20 in) 685 mm (26.97 in) 406 mm (15.98 in) Power consumptio...

Certificate of Volatility This statement explains the volatility of customer data stored in memory and outlines how to erasesecure data from the device. Volatile memory The product utilizes volatile memory (512 MB) to store customer data during the scan process. Whenyou turn off the product, this vo...

D Regulatory information ● Regulatory model number ● Environmental product stewardship program ● Safety statements 108 Appendix D Regulatory information

Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally soundmanner. This product has been designed with several attributes to minimize impacts on ourenvironment. Power consumption Hewlett-Packard p...

For recycling information, you can go to www.hp.com/recycle , or contact your local authorities or the Electronics Industries Alliance: www.eiae.org . Disposal of waste equipment by users in private households in the European Union This symbol on the product or on its packaging indicates that this p...

Index A accessories ordering 97part numbers 98 address books, e-mail adding addresses 41auto-complete function 43importing 52LDAP support 26recipient lists 41recipient lists, creating 41 ADF capacity 3 Administration menu, control panel 12 administrator password 22Attention light locating 8 authenti...