Page 3 - User Guide
Page 5 - Table of contents; Getting to know your device
Table of contents 1 Getting to know your device Identifying the HP LaserJet 3380 all-in-one ..............................................................................2 Package contents ..................................................................................................................
Page 13 - Getting to know your device
1 Getting to know your device Use these topics to acquaint yourself with your new HP LaserJet 3380 all-in-one: ● Identifying the HP LaserJet 3380 all-in-one ● Device features ● Identifying the hardware components ● Identifying the device control panel components ● Identifying the software components...
Page 14 - Identifying the HP LaserJet 3380 all-in-one; Package contents
Identifying the HP LaserJet 3380 all-in-one Use the following illustration to make sure that the package contents are complete. Package contents 1 Print cartridge 2 Power cord 3 Getting started guide and support flyer 4 CD-ROM containing device software and electronic user guide 5 250-sheet media in...
Page 15 - Device features
Device features Speed ● Prints and copies up to 20 pages per minute (ppm), and first pageout in 8 seconds Paper handling ● A legal-size flatbed scanner, a 50-page automatic document feeder(ADF), a 250-sheet media input tray, and a 10-sheet priority inputtray Memory ● 32 megabytes (MB) of random-acce...
Page 16 - Identifying the hardware components; HP LaserJet 3380 all-in-one hardware components
Identifying the hardware components Use the following illustrations to identify the hardware components. HP LaserJet 3380 all-in-one hardware components 1 Automatic document feeder (ADF) input tray 2 Flatbed scanner lid 3 Device control panel 4 Output bin 5 Print cartridge door 6 Priority input tray...
Page 17 - Identifying the device control panel components; Device control panel components
Identifying the device control panel components Use the following illustration to identify the device control panel components. Device control panel components 1 Fax controls. Use the fax controls to send and receive faxes and to change commonly used fax settings. See the fax guide for information a...
Page 18 - Identifying the software components
Identifying the software components Note The software components that are installed depend on the operating system (OS) and theinstallation type. See the start guide for more information. The following software items are included with the device: ● HP toolbox ● HP LaserJet Scan ● TWAIN or WIA Scan D...
Page 19 - Print-media specifications; Supported media weights and sizes
Print-media specifications For optimum results, use conventional 75 g/m 2 to 90 g/m 2 (20 to 24 lb) photocopy paper. Verify that the paper is of good quality and is free of cuts, nicks, tears, spots, loose particles,dust, wrinkles, curls, or bent edges. Note The printer supports a wide range of stan...
Page 22 - Using the hp toolbox; Supported operating systems; Supported browsers
Using the hp toolbox The HP toolbox is a Web application that you can use for the following tasks. ● Monitor the device status. ● View and configure the device settings for print, fax, copy, and scan. ● View troubleshooting and "How do I" information. ● View online documentation. ● View aler...
Page 23 - The hp toolbox sections
The hp toolbox sections The HP toolbox contains the following sections: ● Status tab ● Fax tab ● Scan to... tab ● Troubleshooting tab ● Documentation tab Other links Each page in the HP toolbox contains links to the HP website for device registration anddevice support, and links for ordering supplie...
Page 24 - Troubleshooting tab; Documentation tab
Scan-to... tab The Scan-to... tab has links to the following main pages: ● Scan to E-mail or a Folder ● Scan Preferences Note You must set up the scan preferences before you can scan from the computer or use the SCAN TO button on the device control panel. Troubleshooting tab The Troubleshooting tab ...
Page 25 - Using the device control panel; Printing a configuration page; To print a configuration page; Printing a device control panel menu map; To print a device control panel menu map; Restoring the factory-set defaults
Using the device control panel You can also configure settings at the device control panel. This section describes how toperform the following tasks: ● Printing a configuration page ● Printing a device control panel menu map ● Restoring the factory-set defaults ● Changing the device control panel di...
Page 26 - To restore the factory-set defaults; Changing the device control panel display language; To change the device control panel display language; Changing the default media size; To change the default media size; Using the device volume controls
To restore the factory-set defaults 1. Press MENU / ENTER . 2. Use the < or the > button to select Service , and then press MENU / ENTER . 3. Use the < or the > button to select Restore defaults , press MENU / ENTER , and then press MENU / ENTER again to confirm your selection. The devic...
Page 27 - To change the alarm volume; To change the volume for the fax; To change the ring volume of the fax; To change the device control panel key-press volume
● The phone line sounds for outgoing faxes. ● The ring volume for incoming faxes. To change the alarm volume The alarm sounds when the device is presenting an alert or critical error message. The alarmduration length is either one or three seconds, depending on the type of error. 1. Press MENU / ENT...
Page 29 - Printing
3 Printing Use the following information to perform printing tasks with the device control panel. ● Printing by using manual feed ● Stopping or canceling a print job ● Printer drivers ● Understanding print-quality settings ● Optimizing print quality for media types ● Device media specifications ● Gu...
Page 30 - Printing by using manual feed; To print by using manual feed
Printing by using manual feed Use manual feed when printing on mixed media (for example, printing on an envelope, thenprinting a letter, then an envelope, and so on). Load an envelope in the priority input tray andload the letterhead in the media input tray. To print by using manual feed 1. Open the...
Page 31 - Stopping or canceling a print job
Stopping or canceling a print job If your print job is currently printing, you can cancel it by pressing CANCEL on the device control panel. CAUTION Pressing CANCEL clears the job that the device is currently processing. If more than one process is running (for example, the device is printing a docu...
Page 32 - Printer drivers; Changing print settings; To change default settings across all programs (Windows); To change default settings across all programs (Macintosh)
Printer drivers When you installed the device software, you selected one of the following printer drivers: PCL 6 driver (default driver): Use the PCL 6 driver to take full advantage of the device features. Unless complete backward compatibility with previous printer control language(PCL) drivers or ...
Page 34 - Understanding print-quality settings; To temporarily change print-quality settings; To change print-quality settings for all future jobs
Understanding print-quality settings Print-quality settings affect how light or dark the print is on the page and the style in which thegraphics are printed. You can also use the print-quality settings to optimize the print quality for aspecific media type. See Optimizing print quality for media typ...
Page 36 - To gain access to the optimizing feature
Optimizing print quality for media types Media-type settings control the temperature of the device fuser. You can change the settingsfor the media that you are using to optimize the print quality. The following are the media typesthat you can optimize for: ● plain paper ● preprinted paper ● prepunch...
Page 37 - Device media specifications
Device media specifications HP LaserJet devices produce excellent print quality. The device prints on a variety of media,such as cut-sheet paper (including recycled paper), envelopes, labels, transparencies, andcustom-sized media. Properties such as weight, grain, and moisture content are importantf...
Page 38 - Guidelines for using media; Common media problems table; Labels
Guidelines for using media Use the guidelines in this section when selecting and using print media. Paper For best results, use conventional paper. Make sure that the paper is of good quality and freeof cuts, nicks, tears, spots, loose particles, dust, wrinkles, voids, and curled or bent edges. If y...
Page 39 - Transparencies; Envelope construction
When selecting labels, consider the quality of the following factors: ● Adhesives: The adhesive material should be stable at 200° C (392° F), the device maximum temperature. ● Arrangement: Use only labels that have no exposed backing between them. Labels can peel off sheets that have spaces between ...
Page 40 - Card stock and heavy media; Card stock construction
Envelopes with double-side seams An envelope with double-side-seam construction has vertical seams at both ends of theenvelope rather than diagonal seams. This style is more likely to wrinkle during printing. Makesure that the seam extends all the way to the corner of the envelope as shown in the fo...
Page 41 - Card stock guidelines
● Condition: Make sure that the card stock is not wrinkled, nicked, or otherwise damaged. ● Sizes: Use card stock that is within the following size ranges only: ● Minimum: 76 by 127 mm (3 by 5 inches) ● Maximum: 216 by 356 mm (8.5 by 14 inches) Card stock guidelines ● If the card stock curls or jams...
Page 42 - Selecting media for the automatic document feeder (ADF); Automatic document feeder (ADF) specifications
Selecting media for the automatic document feeder (ADF) Use the following guidelines when selecting media for the ADF. Automatic document feeder (ADF) specifications ● Input capacity: The ADF holds up to 50 sheets of flat, 60 to 90 g/m 2 (16 to 24 lb), copier-grade paper. ● Media size : Use copier-g...
Page 43 - Printing on envelopes; To print on one envelope
Printing on envelopes Use one of the following methods to print on envelopes. ● To print on one envelope ● To print on multiple envelopes To print on one envelope Use only envelopes that are recommended for laser printers. See Device media specifications for more information. Note Use the priority i...
Page 44 - To print on multiple envelopes
4. Adjust the media guides to the width of the envelope. 5. For Windows printer drivers, on the Paper tab or the Paper/Quality tab, select Envelope from the Type is: drop-down list. For Macintosh printer drivers, on the Paper/Quality tab or the Paper tab (the Paper Type/Quality tab for some Macintos...
Page 46 - Printing on transparencies and labels; To print on transparencies or labels
Printing on transparencies and labels Use only transparencies and labels that are recommended for use in laser printers, such asHP transparency film and HP laser-quality labels. See Device media specifications for more information. CAUTION Inspect the media to make sure that it is not wrinkled or cu...
Page 48 - Printing on letterhead and preprinted forms; To print on letterhead and preprinted forms
Printing on letterhead and preprinted forms Only use letterhead or preprinted forms that are recommended for use in laser printers, suchas HP laser-quality letterhead and preprinted forms. See Device media specifications for more information. Use these instructions to print documents on letterhead o...
Page 49 - Printing on custom-sized media or card stock; To print on custom-sized media or card stock
Printing on custom-sized media or card stock The device can print on custom-sized media and card stock that is between 76 by 127 mm (3by 5 inches) and 216 by 356 mm (8.5 by 14 inches) in size. Depending on the media, you canprint up to 10 sheets from the priority input slot. Use the media input tray...
Page 50 - Printing on both sides of the media (manual duplexing); To duplex manually on lightweight media
Printing on both sides of the media (manual duplexing) To print on both sides of the media (manual duplexing), you must send the media through thedevice twice. You can print by using the normal output path or the straight-through mediapath. Hewlett-Packard recommends that you use the normal output p...
Page 54 - Printing multiple pages on a single sheet of media; To print multiple pages on a single sheet (Windows); To print multiple pages on a single sheet (Macintosh)
Printing multiple pages on a single sheet of media You can select the number of pages that you want to print on a single sheet of media. If youchoose to print more than one page per sheet, the pages appear smaller and are arranged onthe sheet in the order that they would otherwise be printed. You ca...
Page 55 - Printing booklets; To print booklets
Printing booklets Note Printing booklets is not supported for Macintosh OS X. You can print booklets on letter, legal, or A4 print media. To print booklets 1. Load the print media, and make sure that the straight-through output door is closed. 2. In the software program, open the device properties (...
Page 57 - Printing watermarks; To use the watermark feature
Printing watermarks Note Printing watermarks is not supported for Macintosh OS X. You can use the watermark option to print text “underneath” (in the background) of an existingdocument. For example, you might want to have large gray letters that spell Draft orConfidential printed diagonally across t...
Page 59 - Copying
4 Copying Use these instructions to perform copying tasks with your device: ● Loading originals to copy ● Starting a copy job ● Canceling a copy job ● Adjusting the copy quality ● Adjusting the lighter/darker (contrast) setting ● Reducing or enlarging copies ● Changing the copy-collation setting ● C...
Page 60 - Loading originals to copy; To load originals onto the flatbed scanner
Loading originals to copy Use these instructions to load originals into your device for copying. For the best qualitycopies, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for copying. To load originals onto the ...
Page 62 - Starting a copy job; Canceling a copy job
Starting a copy job To make copies with your device, use the following instructions. 1. Load your original document onto the flatbed scanner face-down (one page at a time) with the upper, left corner of the document located in the lower-right corner of the glass. OR Load your original document face-...
Page 63 - Adjusting the copy quality; To adjust the copy quality for the current job; To adjust the default copy quality
Adjusting the copy quality The factory-set default for copy quality is Text . This setting is the best for items that contain mostly text. When making a copy of a photo or graphic, you can select the Photo setting to increase the quality of your copy, or select the Best Photo setting for the highest...
Page 64 - To adjust the lighter/darker setting for the current job; To adjust the default lighter/darker setting
Adjusting the lighter/darker (contrast) setting The lighter/darker setting affects the lightness or darkness (contrast) of the copy. Use thefollowing procedure to change the contrast for the current copy job only. To adjust the lighter/darker setting for the current job 1. On the device control pane...
Page 65 - Reducing or enlarging copies; To reduce or enlarge copies for the current job
Reducing or enlarging copies The device can reduce copies to as little as 25 percent of the original or enlarge copies to asmuch as 400 percent of the original. It can also make the following reductions or enlargementsautomatically: ● Original=100% ● Lgl > Ltr=78% ● Lgl > A4=83% ● A4 > Ltr=...
Page 66 - To change the default copy size
To change the default copy size Note The default copy size is the size to which copies are normally reduced or enlarged. If you keepthe factory-default size setting of Original=100% , all copies will be the same size as the original document. 1. Press MENU / ENTER . 2. Use the < or the > butto...
Page 67 - Changing the copy-collation setting; To change the copy-collation setting for the current job; To change the default copy-collation setting
Changing the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if youare making two copies of three pages and the automatic collation is on, the pages print in thisorder: 1,2,3,1,2,3. If automatic collation is off, the pages print in this ...
Page 68 - Changing the number of copies; To change the number of copies for the current job; To change the default number of copies
Changing the number of copies You can choose to have the default number of copies be any number from 1 to 99. To change the number of copies for the current job 1. On the device control panel, press # OF COPIES and use the < or the > button to increase or decrease the quantity that appears on ...
Page 69 - To copy a photo; To copy a multiple-page stack of two-sided originals
Copying photos, two-sided originals, or books To copy a photo 1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. You are now ready to copy the photo by using one of the scannin...
Page 70 - To copy a book
4. Press START / COPY . The even-numbered pages are copied and printed. 5. Collate the odd- and even-numbered printed copies. To copy a book 1. Lift the lid and place the book on the flatbed scanner with the page that you want to copy at the lower-right corner of the glass. 2. Gently close the lid. ...
Page 71 - Scanning
5 Scanning Use the following instructions to perform scanning tasks: ● Loading originals to scan ● Understanding scanning methods ● Scanning from the device (Windows) ● Canceling a scan job ● Scanning a photo or a book ● Scanning by using hp LaserJet Scan software (Windows) ● Scanning from the devic...
Page 72 - Loading originals to scan; Loading originals onto the flatbed scanner
Loading originals to scan Use these instructions to load originals into the device for scanning. For the best qualityscans, use the flatbed scanner. See Selecting media for the automatic document feeder (ADF) for information about choosing original documents for scanning. Loading originals onto the ...
Page 74 - Understanding scanning methods
Understanding scanning methods You can scan an item in the following ways. ● Scan from the device: Start scanning directly from the device by using the device control panel scan buttons. The SCAN TO button can be programmed to scan to a folder (Windows only) or to scan to e-mail. For more informatio...
Page 77 - Canceling a scan job
Canceling a scan job To cancel a scan job, use one of the following procedures. ● Press CANCEL on the device control panel. ● Click the Cancel button in the onscreen dialog box. If you cancel a scan job, remove the original document from the flatbed scanner or from theautomatic document feeder (ADF)...
Page 78 - Scanning a photo or a book; Scanning a photo; Scanning a book
Scanning a photo or a book Use the following procedures to scan a photo or a book. Scanning a photo 1. Place the photo on the flatbed scanner with the picture-side down and the top, left corner of the photo in the lower-right corner of the glass. 2. Gently close the lid. 3. You are now ready to scan...
Page 80 - Scanning by using hp LaserJet Scan software (Windows)
Scanning by using hp LaserJet Scan software (Windows) Use the HP LaserJet Scan software program to scan an item to any of the following: ● e-mail ● a folder ● another software program that you specify ● the Readiris OCR program, if it is installed on the computer For more detailed instructions about...
Page 81 - To scan to a file; Scanning to another software program
To scan to a file 1. Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray. Adjust the media guides to hold the originals in place. OR Lift the flatbed scanner lid and load the original that is to be scanned face-down on theflatbed scanner with the top, ...
Page 82 - Scanning to the Readiris OCR software
7. Click OK to return to the HP LaserJet Scan dialog box. 8. Click Scan . Note The options that you set in step 5 are for the current job only, unless you save them as aQuick Set. Scanning to the Readiris OCR software 1. Load the originals that are to be scanned face-up in the automatic document fee...
Page 83 - Scanning to a file
Scanning from the device and HP Director (Macintosh) The procedures described in this section are for Macintosh OS X. Procedures for MacintoshOS Classic might vary. For more information about tasks and settings described in this section, see the HP Directoronline Help. For more detailed instructions...
Page 84 - Scanning to a software program
6. Click Save . The original is scanned and saved. 7. Click Done to close HP Scan. Scanning to a software program To scan to a software program, you scan an item using the program itself. Any TWAIN-compliant program can scan an image. If the program you are using is not TWAIN-compliant,you can save ...
Page 85 - Scanning by using TWAIN-compliant and WIA-compliant software; Using TWAIN-compliant and WIA-compliant software; Scanning from a TWAIN-enabled program
Scanning by using TWAIN-compliant and WIA-compliant software The device is TWAIN-compliant and Windows Imaging Application (WIA)-compliant. Thedevice works with Windows-based and Macintosh-based programs that support TWAIN-compliant or WIA-compliant scanning devices. Note If the software program you...
Page 86 - Scanning by using OCR; Readiris
Scanning by using OCR You can use OCR software to import scanned text into your preferred word-processingprogram for editing. Readiris The software CD-ROM includes the Readiris OCR program. If you want to use the Readirisprogram, install it from the software CD-ROM, and then follow the instructions ...
Page 87 - Scanner resolution and color; Resolution and color guidelines
Scanner resolution and color If you are printing a scanned image, and the quality is not what you expected, you might haveselected a resolution or color setting in the scanner software that does not match your needs.Resolution and color affect the following features of scanned images: ● Image clarit...
Page 88 - Color
Intended use Recommended resolution Recommended color settings Display on screen 75 dpi ● Black and White for text ● Grayscale for graphics andphotos ● Color, if the image is in color Color You can set the color values to the following settings when scanning. Setting Recommended use Color Use this s...
Page 89 - Faxing
6 Faxing For instructions about using the device fax functionality, see the fax guide that came with thedevice. ENWW 77
Page 91 - Cleaning and maintenance
7 Cleaning and maintenance Use the following topics to learn about basic cleaning and maintenance tasks: ● Cleaning the outside of the device ● Cleaning the print-cartridge area ● Cleaning the media path ● Cleaning the pickup roller ● Replacing the pickup roller ● Replacing the device separation pad...
Page 92 - Cleaning the outside of the device; To clean the exterior
Cleaning the outside of the device To clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of thedevice. To clean the glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affectsthe accuracy of special featur...
Page 93 - To clean the lid backing
To clean the lid backing Minor debris can accumulate on the white document lid backing that is located underneath thedevice lid. Use the following procedure to clean the lid backing. 1. Turn off the device, unplug the power cord from the electrical socket, and then raise the lid. Note Turn off the p...
Page 94 - Cleaning the print-cartridge area; To clean the print-cartridge area
Cleaning the print-cartridge area You do not need to clean the print-cartridge area often. However, cleaning this area canimprove the quality of your printed sheets. During the printing process, paper, toner, and dustparticles can accumulate inside the device. Over time, this buildup can cause print...
Page 96 - Cleaning the media path; To clean the media path
Cleaning the media path If you are experiencing toner specks or dots on the printouts, clean the media path. To clean the media path 1. Press MENU / ENTER . 2. Use the < or the > button to find the Service menu. 3. Press MENU / ENTER . 4. Use the < or the > button to find Cleaning Mode ....
Page 97 - Cleaning the pickup roller; To clean the pickup roller
Cleaning the pickup roller If the device regularly picks up too many sheets of media or no sheets at all, you might need toclean or replace the pickup roller. Before replacing the pickup roller, try to clean it. To cleanthe pickup roller, follow the instructions below. To clean the pickup roller Rem...
Page 98 - Replacing the pickup roller; To replace the pickup roller
Replacing the pickup roller See Ordering HP parts and accessories to order a new pickup roller. To replace the pickup roller CAUTION Failure to complete this procedure might damage the device. 1. Turn off the device and unplug the power cord. Allow the device to cool. 2. Open the print-cartridge doo...
Page 100 - Replacing the device separation pad; To replace the device separation pad
Replacing the device separation pad If the input tray feeds more than one sheet at a time, you might need to replace the deviceseparation pad. Recurring feed problems indicate that the device separation pad is worn. Ifyour device is under warranty, call customer support. If your device is not under ...
Page 103 - Installing an ADF; To install a replacement ADF
Installing an ADF If you are experiencing repeated jams in the automatic document feeder (ADF), you mightneed to replace it. See for information about ordering a replacement ADF. To install a replacement ADF 1. Remove the flatbed scanner lid by opening it and gently lifting straight up. Note If you ...
Page 105 - Replacing an ADF pickup roller assembly
Replacing an ADF pickup roller assembly If your ADF has trouble picking paper, replace the ADF pickup roller assembly. See Ordering HP parts and accessories to order an ADF pickup roller assembly. To remove the existing assembly, follow the instructions below. 1. Turn off the device and unplug the p...
Page 107 - Removing and replacing the device control panel cover
Removing and replacing the device control panel cover 1. Turn off the device and unplug the power cord. 2. Remove the existing device control panel cover by lifting up on both sides of the cover edges until all of the snaps are disengaged. Set the old cover aside. CAUTION Be careful not to touch any...
Page 110 - Device does not turn on; Is power reaching the device?
Device does not turn on Try the tips in this section if the device does not turn on. Is power reaching the device? ● If you are using a power strip, make sure that the power strip is turned on. Or, try pluggingthe device directly into the power outlet. ● Test the power outlet to make sure that it is...
Page 111 - Pages print but are totally blank; Is the sealing tape still in the print cartridge?; Is the original loaded correctly?
Pages print but are totally blank Try the tips in this section if pages exit the device, but have nothing printed on them. Is the sealing tape still in the print cartridge? The sealing tape might still be in the print cartridge. Remove the print cartridge and pull out thesealing tape. Reinstall the ...
Page 112 - Pages did not print; Does a message appear on your computer screen?
Pages did not print Try these tips when the device does not print any pages. Does a message appear on your computer screen? See Onscreen error messages appear for more information. Is media being pulled into the device correctly? See Paper-handling problems exist for more information. Are media jams...
Page 113 - Pages printed, but a problem exists; Is the print quality poor?; Is the printed page different from what appears onscreen?; Are the device settings appropriate for the print media?
Pages printed, but a problem exists Try these tips when pages are printed, but a problem exists. Is the print quality poor? See Print quality is unacceptable for more information. Is the printed page different from what appears onscreen? See Printed page is different from what appears onscreen for m...
Page 114 - Onscreen error messages appear; Printer not responding/error writing to LPT1; Cannot access port (in use by another application)
Onscreen error messages appear If the following messages appear onscreen, use the appropriate procedures to remedy theproblem. Printer not responding/error writing to LPT1 Check the following conditions: ● Is the device in the Ready state? ● Are the power cord and IEEE 1284-B-compliant parallel or U...
Page 115 - Are the media guides adjusted properly?; More than one sheet feeds at one time; Is the media input tray too full?; Device does not pull media from the media input tray; Is the device in manual feed mode?; Is the pickup roller dirty or damaged?; Media curls when fed through device
Paper-handling problems exist Print is skewed (crooked) Are the media guides adjusted properly? Remove all media from the input tray, straighten the stack, and load the media in the input trayagain. Adjust the media guides to the width and length of the media that you are using and tryreprinting. Se...
Page 116 - Are graphics or text missing? Are there blank pages?
Printed page is different from what appears onscreen Try the tips in this section when what is printed on the page differs from what appearsonscreen. Is the text garbled, incorrect, or incomplete? To verify that the device is functioning, print a configuration page . See Printing a configuration pag...
Page 117 - Is the page format different from the format on another printer?; Is graphics quality poor?
Is the page format different from the format on another printer? If you used an older or different printer driver (printer software) to create the document or thedevice properties settings in the software are different, the page format might change whenyou try to print using your new printer driver ...
Page 118 - Media jams occur in the printer; To clear a media jam
Media jams occur in the printer Occasionally, media becomes jammed during a print job. Try the following remedies beforeyou attempt to clear the jam: ● Make sure that you are printing with media that meets specifications. See Device media specifications for more information. ● Make sure that you are...
Page 119 - To clear other media jams
3. Grasp the handle on the print cartridge, remove the print cartridge, and set it aside. CAUTION To prevent damage to the print cartridge, do not expose it to light any longer than necessary.Place the print cartridge in a paper bag or other opaque container until you can place it back inthe device....
Page 120 - Tips to avoid media jams
If the media has jammed where it exits the device, grasp the leading edge of the media andpull the media out through the output bin. Note If you turned the device off before clearing the media jam, turn it on again, and then resendthe printing or copying job. If the media has jammed in the automatic...
Page 121 - Light print or fade
Print quality is unacceptable This section provides information about identifying and correcting print defects. Note Check the power connection. Make sure that the power cord is firmly connected to both thedevice and the power supply box. Plug the power cord into a grounded AC power outlet. Hewlett-...
Page 122 - Dropouts; Vertical lines
Dropouts ● A single sheet of media might be defective. Try reprinting the job. ● The moisture content of the media is uneven or the media has moist spots on the surface.Try printing on different media. See Device media specifications for more information. ● The media lot is bad. The manufacturing pr...
Page 123 - Gray background; Toner smear
Gray background ● Make sure that the priority input tray is in place. ● Decrease the print density setting by using the HP toolbox. This decreases the amount ofbackground shading. See the device software Help for more information. ● Change the media to a lighter basis weight. See Device media specif...
Page 124 - Loose toner; Vertical repetitive defects
Loose toner ● Check Type is: on the Paper tab or the Paper/Quality tab of the printer driver (the Paper Type/Quality tab for some Macintosh drivers), and select the media that you are using. See Optimizing print quality for media types for instructions. This feature is also available in the HP toolb...
Page 125 - Misformed characters; Page skew
Misformed characters ● If characters are improperly formed, producing hollow images, the print media that you areusing might be too slick. Try a different media. See Device media specifications for more information. ● If characters are improperly formed, producing a wavy effect, the device might nee...
Page 126 - Wrinkles or creases
Curl or wave ● Check the media type and quality. Both high temperature and humidity can cause mediato curl. See Device media specifications for more information. ● The media might have been in the input tray for a long time. Turn over the stack of mediain the input tray. Also, try rotating the media...
Page 127 - Toner scatter outline
Toner scatter outline ● If large amounts of toner have scattered around the characters, the media might beresisting the toner. (A small amount of toner scatter is normal for laser printing.) Try adifferent media type. See Device media specifications for more information. ● Turn over the stack of med...
Page 128 - Device control panel error messages appear; Resolving common error messages; Door open or no print cartridge; Critical error messages
Device control panel error messages appear This section contains information about error messages that can appear on the device controlpanel display, and how to clear them. Resolving common error messages The following messages are the most common error messages that can appear on the devicecontrol ...
Page 129 - Alert messages; Warning messages
Alert messages Alert messages indicate that some action must be performed, such as adding print media orclearing a jam. When an alert message appears, the device automatically stops the currenttask and does not proceed until someone attends to the situation. After you correct the error,the device ei...
Page 131 - No copy came out; Is media loaded in the input tray?
No copy came out Is media loaded in the input tray? Load media in the device. See the start guide for more information. Is the original loaded correctly? Make sure that the original is loaded correctly: ● Automatic document feeder (ADF) input tray: The original should be loaded top down in the ADF i...
Page 132 - Copies are blank, or images are missing or faded; Has the sealing tape been removed from the print cartridge?; Is the original of poor quality?
Copies are blank, or images are missing or faded Has the sealing tape been removed from the print cartridge? The sealing tape might not have been removed from the print cartridge. Remove the printcartridge from the device, pull out the sealing tape, and reinstall the print cartridge. See thestart gu...
Page 133 - Copy quality is unacceptable; Preventing problems
Copy quality is unacceptable This section provides information about the following topics: ● Preventing problems ● Identifying and correcting copy/scan defects Preventing problems The following are a few simple steps you can take to improve copy quality: ● Copy from the flatbed scanner. This will pr...
Page 134 - Typical automatic document feeder (ADF) jam locations
Media jams occur in the automatic document feeder (ADF) Occasionally, media becomes jammed during a copy, scan, or fax job. You are notified of a media jam by a software error message and the Doc feeder jam Clear, Reload message that appears on the device control panel display. ● The ADF input tray ...
Page 137 - Copy defects are apparent; Vertical white or faded stripes; Blank pages
Copy defects are apparent Vertical white or faded stripes ● The media might not meet Hewlett-Packard media specifications (for example, the mediais too moist or too rough). See Device media specifications for more information. ● The toner might be low. See the start guide for information about insta...
Page 139 - Scanned image is of poor quality; Is the original a second-generation photo or picture?; Do graphics look different from the original?
Scanned image is of poor quality Is the original a second-generation photo or picture? Reprinted photographs, such as those in newspapers or magazines, are printed by using tinydots of ink that make an interpretation of the original photograph, which dramaticallydecreases the quality. Often, the ink...
Page 140 - Part of the image did not scan; Was the original loaded correctly?; Does the original have a colored background?; Is the original too small?; Is the media size correct?
Part of the image did not scan Was the original loaded correctly? Make sure that you loaded the original correctly. See Loading originals to scan for instructions. Does the original have a colored background? Colored backgrounds can cause images in the foreground to blend into the background. Tryadj...
Page 141 - The scan takes too long; Is your resolution or color level set too high?; Is your software set to scan in color?
The scan takes too long Is your resolution or color level set too high? If you set the resolution and color level too high, the scan job takes longer and results inlarger files. To obtain good results when scanning or copying, it is important that you use thecorrect resolution and color level settin...
Page 142 - Error messages appear; Common scanning error messages
Error messages appear If one of the following messages appears on the screen, use this information to remedy theproblem. Common scanning error messages This section describes common scanning error messages. The most common scanning errormessages include the following: ● Unable to activate TWAIN sour...
Page 143 - The scanner did nothing
The scanner did nothing Is the original loaded correctly? Make sure that the original is loaded correctly: ● ADF input tray: Top down in the ADF input tray, with the side to be scanned face-up. See Loading originals into the automatic document feeder (ADF) input tray for more information. ● Flatbed ...
Page 144 - Scan quality is unacceptable
Scan quality is unacceptable This section provides information about improving scan quality by preventing or correctingproblems. Preventing problems The following are a few simple steps you can take to improve copy and scan quality: ● Use the flatbed scanner, rather than the automatic document feede...
Page 147 - Specifications
A Specifications See these sections for specifications information about the following: ● HP LaserJet 3380 all-in-one Physical specifications Product Height Depth Width Weight HP LaserJet 3380all-in-one 496 mm(19.5 in) 520.7 mm(20.5 in) 546.1 mm(21.5 in) 15.9 kg(35 lbs) Environmental specifications ...
Page 149 - HP LaserJet 3380 all-in-one specifications
HP LaserJet 3380 all-in-one ● HP LaserJet 3380 all-in-one specifications ● Regulatory Information HP LaserJet 3380 all-in-one specifications Printer capacities and ratings Print speed ● 20 pages per minute (ppm) for letter-sizepaper and 19 ppm for A4-size paper ● First page out in less than 10 secon...
Page 153 - Regulatory Information
B Regulatory Information See these sections for regulatory information: ● FCC regulations ● Telephone consumer protection act (United States) ● IC CS-03 requirements ● Regulatory information for the European Union countries/regions ● Safety statements ● Declaration of Conformity ● Environmental prod...
Page 154 - FCC regulations
FCC regulations This equipment has been tested and found to comply with the limits for a Class B digitaldevice, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonableprotection against harmful interference in a residential installation. This equipment generates,uses, a...
Page 156 - Telephone consumer protection act (United States)
Telephone consumer protection act (United States) The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use acomputer or other electronic device, including fax machines, to send any message unlesssuch message clearly contains, in a margin at the top or bottom of each tran...
Page 157 - IC CS-03 requirements
IC CS-03 requirements NOTICE: The Industry Canada label identifies certified equipment. This certification means theequipment meets certain telecommunications network protective, operational, and safetyrequirements as prescribed in the appropriate Terminal Equipment Technical Requirementdocument(s)....
Page 159 - Safety statements; Laser safety statement
Safety statements Laser safety statement The Center for Devices and Radiological Health (CDRH) of the U.S. Food and DrugAdministration has implemented regulations for laser products manufactured since August 1,1976. Compliance is mandatory for products marketed in the United States. This printer isc...
Page 160 - Laser statement for Finland; Korean EMI statement
Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 3380 all-in-one-laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite.Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteenulkopuolelle. Laitteen turvallis...
Page 161 - Australia
Australia This equipment complies with Australian EMC requirements. ENWW Safety statements 149
Page 162 - Declaration of Conformity
Declaration of Conformity Declaration of Conformity according to ISO/IEC Guide 22 and EN 45014 Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: 11311 Chinden BoulevardBoise, Idaho 83714-1021, U.S.A. declares that the product Product Name: LaserJet 3380 all-in-one Product Number: ...
Page 163 - Environmental product stewardship program
Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentallysound manner. This product has been designed with several attributes to minimize impacts onour environment. Ozone production This product gener...
Page 164 - Material restrictions
HP LaserJet printing supplies In many countries/regions, this product’s printing supplies (for example, print cartridge, drum,fuser) can be returned to HP through the HP Printing Supplies Returns and RecyclingProgram. An easy to use and free takeback program is available in over 48 countries/regions...
Page 165 - Nederlands; For more information
Weight: approx. 1 gram Location: on formatter PC board (one battery per product) User Removable: No For recycling information, you can contact http://www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: http://www.eiae.org . Nederlands Toepassing: De batter...
Page 166 - Material safety data sheets
Material safety data sheets Material Safety Data Sheets (MSDS) can be obtained by contacting the HP LaserJet Suppliesweb site at http://www.hp.com/hpinfo/community/environment/productinfo/safety.htm . 154 Appendix B Regulatory Information ENWW
Page 167 - HP limited warranty statement
C HP limited warranty statement HP LaserJet 3380 all-in-one ONE-YEAR LIMITED WARRANTY HP PRODUCTHP LaserJet 3380 all-in-one DURATION OF LIMITED WARRANTYOne year HP warrants to you, the end-user customer, that HP hardware, accessories, and supplies will be free from defects in materials and workmansh...
Page 169 - HP parts and accessories
D HP parts and accessories Use the following topics to find out about ordering parts and accessories for your device: ● Ordering HP parts and accessories ● HP LaserJet print cartridges ● DIMMs (memory or font) ENWW 157
Page 170 - HP parts and accessories charts
Ordering HP parts and accessories HP parts and accessories charts You can increase the device’s capabilities with optional accessories and supplies. Useaccessories and supplies designed specifically for your HP LaserJet 3380 all-in-one to ensureoptimum performance. Accessories Product name Descripti...
Page 172 - HP policy on non-HP print cartridges; To install a print cartridge; Print cartridge life expectancy
HP LaserJet print cartridges This section contains the following information about HP LaserJet print cartridges: ● HP LaserJet print cartridges HP policy on non-HP print cartridges Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new,refilled, or remanufactured. Be...
Page 173 - Saving toner
For a more environmentally responsible return of used cartridges and supplies, HPencourages the use of bulk returns. Simply bundle two or more cartridges together and usethe single, pre-paid, pre-addressed UPS label that is supplied in the package. For moreinformation in the U.S., call (800) 340-244...
Page 174 - To test a DIMM installation or removal; To install a DIMM
DIMMs (memory or font) If you add a dual inline memory module (DIMM) to the device, you can perform more complexdevice tasks or add additional fonts. Use this information to manage DIMMs with the device: ● To test a DIMM installation or removal ● To install a DIMM ● To remove a DIMM To test a DIMM i...
Page 176 - To remove a DIMM
To remove a DIMM CAUTION Handling a DIMM without wearing a grounded, antistatic device might damage the DIMM. Donot touch the contacts on the side of the DIMM. 1. Turn off the device and unplug the power cord. 2. Open the print cartridge door and the left side panel. 3. To unlock the cam latches, pr...
Page 179 - Service and support
E Service and support Use these topics to learn about obtaining device service and support. ● Obtaining hardware service ● Extended warranty ● Service information form ENWW 167
Page 180 - To obtain hardware service; Returning the unit; Repackaging guidelines
Obtaining hardware service Note Warranty service and support options might vary depending on your country/region. Foradditional support information, visit http://www.hp.com . To obtain hardware service If your hardware should fail during the warranty period, HP offers the following supportoptions: ●...
Page 181 - Extended warranty
Extended warranty In most countries/regions, HP CarePack provides additional—beyond standard warranty—coverage for the HP device and all HP-supplied internal components. This hardwaremaintenance can uplift the standard warranty (for example, from next-day to same-dayservice) and/or extend it up to f...
Page 183 - Glossary
Glossary 1284-B The 1284 parallel port standard was developed by the Institute of Electricaland Electronics Engineers (IEEE). The term "1284-B" refers to a specificconnector type on the end of the parallel cable that attaches to the peripheral(for example, a printer). A 1284-B connector is l...
Page 187 - Index
Index Symbols/Numerics 2-sided originals copying 57 2-sided printing 38300 dpi print-quality setting 22600 dpi print-quality setting 22 A accessories and parts 158acoustic emissions 136, 137acoustic emissions while copying 137ADF clearing jams 122duty cycle 138input tray 4loading input tray 60media ...
Page 196 - © 2003 Hewlett-Packard Development Company, LP
© 2003 Hewlett-Packard Development Company, LP www.hp.com/support/lj3380 Q2660-90902 *Q2660-90902* *Q2660-90902*