Page 3 - Equipment Packaging; Extension Configuration; Express Setup; default GXE502X or from the; Phone Extensions; menu at any time. The extensions can be
GXE502X User Manual 7/9/2008 3 Version 03 1. Introduction Thank you for purchasing the Grandstream GXE502X IP-PBX, a SIP-based, affordable, feature-enriched converging communication platform designed to meet the communication requirements for small to medium sized enterprises. The GXE502X provides t...
Page 4 - GXE502X Quick Start Guide; - Extensions Directory
GXE502X User Manual 7/9/2008 4 Version 03 - Express Setup The Express Setup process allows users to automatically configure extensions by auto- provisioning Grandstream phones 1 . This sub menu will appear ONLY on factory default GXE units or after performing a factory reset. Once the Express setup ...
Page 5 - Add an extension; Add One Extension; button Will load the extension; Submit; button to add the extension or; Cancel; to abort the add extension process.
GXE502X User Manual 7/9/2008 5 Version 03 • Add an extension : Clicking on the Add One Extension button Will load the extension configuration page. This page allows users to set all of the extension’s settings. Click on the Submit button to add the extension or Cancel to abort the add extension proc...
Page 7 - General Settings; Extension Number for Internal Phone/FAX ports; Trunk Configuration
GXE502X User Manual 7/9/2008 7 Version 03 The General Settings sub menu provides basic system information such as the extension digit length, IPPBX identification number, Internal (FXS port) phone/fax extension number, and the paging number to dial (if there is a speaker system connected to the AUDI...
Page 9 - Country; AC Terminal Impedance:; Syntax
GXE502X User Manual 7/9/2008 9 Version 03 This value should be used when the PSTN provider or local Telco Carries uses a line power drop to indicate call completion to the subscribing end point. In this case the FXO port of GXE502X will search for a power drop with the preconfigured time frame to di...
Page 12 - subscriber line interfacing circuit
GXE502X User Manual 7/9/2008 12 Version 03 In the Internal Phone/Fax Port section, the electrical and DTMF signaling settings of the two FXS ports on the back of the GXE502X can be configured for compatibility with local analog phone/fax devices. The extension numbers for these ports are set in the ...
Page 13 - Add; button Will display the Add SIP Trunk page. This page allows
GXE502X User Manual 7/9/2008 13 Version 03 SIP trunks can be viewed, created, or modified on the SIP Trunk Configuration page. All configured SIP trunks as well as their details and current status are displayed. Please see the following detailed explanations of the fields on the SIP Trunk Configurat...
Page 15 - Unregister on Reboot:
GXE502X User Manual 7/9/2008 15 Version 03 o Session Keep Alive: This field allows users to enable or disable usage of the session timer. This is enabled by default to: Automatic/Session Timer. o Session Expiration: The session timer enables SIP sessions to be periodically “refreshed” via a SIP requ...
Page 16 - - External PSTN Trunk Line
GXE502X User Manual 7/9/2008 16 Version 03 Click the Submit button to add the trunk or Cancel to go back. • Modify: Click the Modify button to the right of the row displaying the status of the SIP trunk to modify the trunk’s parameters. The SIP trunk details page will be displayed, allowing users to...
Page 18 - Allow Other IPPBX Use:; Conference Bridge; Extension
GXE502X User Manual 7/9/2008 18 Version 03 o Inbound Call Answer: This field sets the destination to terminate all incoming calls from the trunks listed. The call can be terminated into the Auto-Attendant (IVR), direct extensions, hunting/ring groups or the conference bridges (pending). o Session Ke...
Page 19 - Conference Bridge
GXE502X User Manual 7/9/2008 19 Version 03 • Conference Room Status When the conference bridges are occupied, users can click the Conference Bridge menu to check the status of each conference room: 5. Hunt/Ring Group Configuration Hunt/Ring groups can be configured on the GXE502X to balance the call...
Page 20 - Leading Digit of Extensions
GXE502X User Manual 7/9/2008 20 Version 03 • Add: Clicking on the Add button displays the Add Hunt/Ring Group page where users can configure the hunt/ring group settings: o Extension: Enter an extension number for this ring group. The leading digit for this extension must correspond with the Leading...
Page 22 - Voice Menu Configuration:; Click the; to configure the voice menu for their new auto-attendant:
GXE502X User Manual 7/9/2008 22 Version 03 - Voice Menu Configuration: The following actions can be performed in the Voice Menu sub menu section. Voice Menu is used by the Auto-Attendant or IVRs (Interactive Voice Response System). • Add: Click the Add button. The voice menu details page will be dis...
Page 23 - Play warning and repeat voice menu for up to:
GXE502X User Manual 7/9/2008 23 Version 03 o Voice Menu Name: This field lets users enter a name for their auto-attendant. o Press x to trigger: Check the box next to each keypad digit to specify the flow of your auto attendant menu. Callers automatically have the option to enter internal extension ...
Page 24 - Browse; - Once the voice prompt is uploaded correctly, the message “; Preview; button shown on the screen.; Playing Rules Configuration:; Voice
GXE502X User Manual 7/9/2008 24 Version 03 The Auto Attendant Greeting voice prompt can be uploaded from a computer or recorded directly from a registered GXE extension:. - Upload file: Click the Browse button to search for voice prompt files on a local computer, select the file and click on the Sub...
Page 26 - Call Queues Configuration; In-Queue Announcements Configuration; This field allows users to enter a name (20 character; Agents Configuration Page; - The In-Queue Announcement File must be in the following format: 8
GXE502X User Manual 7/9/2008 26 Version 03 7. Call Queues Configuration Call Queues give users (ie. call centers) an efficient means to have their calls answered in the order they were received to deliver top tier customer service. - In-Queue Announcements Configuration The In-Queue Announcements su...
Page 27 - Call Queues Configuration; Agents must have the; “PUBLISH For Presence” feature; enabled in their phone’s
GXE502X User Manual 7/9/2008 27 Version 03 • Modify: Click the Modify button to the right of the row to select the Agent to be modified. The agent details page will be displayed. This page allows users to modify all of the agent settings. When done, click the Submit button to save the changes or Can...
Page 29 - - The Call Queue Greeting Message must be in the following format: 8
GXE502X User Manual 7/9/2008 29 Version 03 o Maximum Queued Callers: This field allow users to set how many callers can be within the queue simultaneously. o Group Email Address for Voicemail Delivery: Enter the email address where all voicemail for the queue/group will be delivered. o Agent Call Wr...
Page 30 - System Configuration; - Networking Setting; through the; SIP server after the LAN-port IP address changes.
GXE502X User Manual 7/9/2008 30 Version 03 8. System Configuration System configuration and administration can be configured via the System Configuration menu. The following sub menus can be used to manage different system configurations.. - Networking Setting The Networking Setting sub menu allows ...
Page 32 - button to save your changes.; - Route Configuration
GXE502X User Manual 7/9/2008 32 Version 03 The GXE502X can be configured to perform port forwarding. In the Port Forwarding settings, enter the port to forward from the WAN-side, the LAN-side device IP address to forward to, the LAN-side device port to forward to, and the protocol (TCP, UDP, or both...
Page 38 - Feature Codes; Directory Assistance:
GXE502X User Manual 7/9/2008 38 Version 03 - Feature Codes Feature codes allow GXE502X users to set features such as Call Forwarding and Do Not Disturb on related extensions, as well as access destinations such as the voicemail system. This page also allows users to customize the feature codes. The ...
Page 39 - gave to this parked call is 100.; Allow Auto Answer by Call-Info”
GXE502X User Manual 7/9/2008 39 Version 03 Cancel Call Forward on Busy: Cancels call forward on busy; calls will ring when the user is on the phone. Enable Call Forward No-Answer: Dial the feature code plus [forward-to number] to turn on no-answer call forwarding for the extension you are dialin...
Page 41 - Firmware Upgrade; backup; Browse...
GXE502X User Manual 7/9/2008 41 Version 03 - Firmware Upgrade The Firmware Upgrade sub menu allows users to upload new firmware versions to the GXE502X and upload custom voice prompts. Please read the release notes carefully prior to upgrading your firmware to document the changes. Grandstream also ...
Page 42 - Syslog Configuration
GXE502X User Manual 7/9/2008 42 Version 03 - Backup & Restore Configuration GXE502X Configuration files may be downloaded to or uploaded from the computer in the Backup & Restore Configuration sub menu. It is good practice to keep a backup copy of your GXE’s configuration file at all times. ...
Page 43 - System Level Restore:; This lets users browse to the backup file and click the; Check the boxes next to the desired configuration components; - The “Data” checkbox is always checked. A backup cannot be
GXE502X User Manual 7/9/2008 43 Version 03 - System Level Backup & Restore The System Level Backup & Restore page allows users to Backup/Restore the entire system or specific portions such as: voicemail, system tones, announcements & voice menus. • System Level Restore: This lets users b...
Page 44 - Advanced Options Configuration; Advanced Options; Peer URL
GXE502X User Manual 7/9/2008 44 Version 03 9. Advanced Options Configuration Remote GXE502X systems or other PBX systems can be peered with a local GXE502X. This allows local users to dial remote system extensions and the GXE502X will route the calls directly via IP to the remote system. In a networ...
Page 46 - Template Generator tool available on the Grandstream website.
GXE502X User Manual 7/9/2008 46 Version 03 - Template Upload The Template Upload sub menu page allows user to upload a configuration template which determines the parameters that will be configured on Grandstream endpoints during the GXE502X Express Setup process and the general Auto Provision proce...
Page 47 - button. The GXE502X
GXE502X User Manual 7/9/2008 47 Version 03 10. Reset & Reboot The Reset & Reboot menu allows you to reboot the GXE502X and perform a factory reset. Please backup the configuration file of your GXE502X before performing a factory reset. Rebooting : Select the Reboot radio button, and click th...
Page 51 - In the; Reports; party billing analysis.
GXE502X User Manual 7/9/2008 51 Version 03 12. Reports In the Reports menu, users can access very useful reports generated by the GXE502X that document System Statistics, Call Statistics and Call Records. The Call Records can also be downloaded from the GXE502X for 3 rd party billing analysis. - Sys...
Page 57 - party billing software companies for analysis.
GXE502X User Manual 7/9/2008 57 Version 03 - Downloading (Call) Records The CDR (Call Detail Record) can be downloaded from the GXE502X to your computer and exported to 3 rd party billing software companies for analysis. The file is in the .csv format and stored on a weekly (7 Day) basis with a maxi...
Page 58 - Voicemail Configuration; Configuring Voicemail through the IVR
GXE502X User Manual 7/9/2008 58 Version 03 13. Voicemail Configuration The GXE502X allows users to manage voicemail via the IVR in their phones or through a personal web portal. This section summarizes how to manage voicemail and other settings using both of these methods. • Configuring Voicemail th...
Page 60 - The Personal Web Portal; To view current voice mails, click the
GXE502X User Manual 7/9/2008 60 Version 03 • The Personal Web Portal 1. To log into the personal web portal for an extension. Log into the GXE502X Web GUI using the extension number as Login ID and voicemail password. If you have changed the default voicemail password via the voicemail IVR phone, yo...
Page 61 - please contact your the local system administrator.; users; should enable this feature by configuring the SMTP server in the
GXE502X User Manual 7/9/2008 61 Version 03 3. To view the personal greeting, click the “Personal Greeting” sub menu button on the left hand side of the GUI. This will load the personal greeting management page for the extension. Users can upload .wav files from a PC and preview them here. 4. Click t...
