Page 3 - iii
iii e. Not to assign, transfer or pledge the key; f. Not to destroy, alter, modify, disassemble or tamper with the key or knowingly or unknowingly allow anyone else to do so; g. To notify your Organization immediately in writing, and in any event within 48 hours, of a loss or theft of the key or any...
Page 4 - iv
Page 5 - Contents
v Contents Preface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Conventions used in this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1. Getting started. . . . . . . . . . . . . . . . . . . . . . . . . ...
Page 7 - vii; Preface; eKEY User Manual; Conventions used in this document; Bold
vii Preface This is the GE Security eKEY User Manual . This document includes an overview of the product and detailed instructions explaining: • how to set up your eKEY; • how to perform an eSYNC to update your eKEY; • how to access KeyBoxes; • how to view showing activity for your listings; and • h...
Page 8 - viii
Page 9 - Mapopolis
Chapter 1 Getting started This chapter provides an overview of the Supra software applications and explains how to set up your eKEY, configure your listing market area, and use the Mapopolis and eKEY Loans applications. In this chapter: Product overview . . . . . . . . . . . . . . . . . . . . . . . ...
Page 10 - Product overview; eSYNC; Software applications; eDATA
eKEY User Manual 2 Product overview The eKEY software allows your PDA to act as an electronic key that gives you access to Supra KeyBoxes placed at listings. An eKEY shell attachment for the PDA is provided if you access AEII KeyBoxes. The shell is not needed for areas where iBoxes are used exclusiv...
Page 11 - Operating systems; Figure 1; All; Supra eKEY; and then the individual
Chapter 1 Getting started 3 Operating systems The Supra software applications are compatible with both the Palm and Windows Mobile 5.0 operating systems. The software functions similarly on both operating systems with minor differences in the screen appearance ( Figure 1 ). Figure 1. Palm and Window...
Page 12 - eKEY setup; Palm OS; Software installation; Software registration
eKEY User Manual 4 eKEY setup This section explains how to install the Supra software applications and set up your eKEY. Follow the instructions for your PDA’s operating system. Palm OS If you are using a PDA with the Palm operating system, follow these instructions to install the eKEY software, aut...
Page 13 - Install eKEY Software; Enter; Log on to KIM; Download Applications; Install
Chapter 1 Getting started 5 To install the software using the Supra eKEY CD, do the following: 1. Insert the CD into your computer’s CD-ROM drive. 2. When the menu appears, select Install eKEY Software to begin the installation. Note: If the C D doesn’t run automatically, select Start | Run , type t...
Page 14 - eSYNC connection method; Wireless; Authorization Required; Begin; Begin; SETTINGS; Figure 2
eKEY User Manual 6 eSYNC connection method After installing the eKEY software, choose the eSYNC method you’ll use to update your eKEY. There are three methods: • PC-Internet • Wireless (PDA phones only) • Supra Dial-up (requires a Supra modem) Note: See Connection methods on page 21 of Chapter 2 for...
Page 18 - Authorization Code
eKEY User Manual 10 Software registration After the software is installed on your PDA, you must enter an authorization code to activate it. Call your association/MLS for an authorization code, then do the following: 1. Go to Programs | Supra eKEY | eSYNC on your PDA. 2. In the Authorization Required...
Page 19 - Figure 3
Chapter 1 Getting started 11 eSYNC connection method Once your eKEY is registered, the Connection Wizard opens and prompts you to select your eSYNC method. There are two eSYNC connection methods: • PC-Internet • Wireless See Connection methods on page 21 of Chapter 2 for more information about each ...
Page 20 - Market area; eKEY Professional; UPDATE KEY; Configure Market Area; Start Wizard; Figure 4
eKEY User Manual 12 Market area If you have eKEY Professional service, your PDA can download listings during an eSYNC. To determine which listings are downloaded, set up your market area at the KIM website. To set up your market area, do the following: 1. Perform a manual eSYNC. Open the eSYNC appli...
Page 21 - Apply; View the total number of listings selected and make any; Done
Chapter 1 Getting started 13 Figure 4. Market Area wizard 8. Click Apply . 9. View the total number of listings selected and make any changes if necessary, then click Done . Perform a manual eSYNC to download the listings. If necessary, connect your PDA to your computer or Supra modem, then open the...
Page 22 - Show
eKEY User Manual 14 Mapopolis The Mapopolis application lets you view maps for specific listings in your market area. County maps are provided to you free of charge through the KIM website. To install a county map, do the following: 1. Go to www.supraekey.com and log on to the KIM website. 2. Click ...
Page 23 - Save Target As
Chapter 1 Getting started 15 Windows Mobile. Right-click the Download Map link under Map for Pocket PC ( Figure 5 ). Select Save Target As , then save the file to your desktop. Place your PDA in its cradle to connect it with your computer. In the ActiveSync application on your computer, click Explor...
Page 24 - eKEY Loans
eKEY User Manual 16 eKEY Loans eKEY Loans is a simple mortgage and loan calculator included in the Supra applications that lets you do the following: • calculate almost all mortgages and personal loans, including Canadian mortgages; • determine loan amounts based on a monthly payment; • calculate an...
Page 26 - To copy the loan details on a Palm device, tap; Copy to; to open the; Copy
eKEY User Manual 18 Copy. To copy the loan details on a Palm device, tap eKEY Loans , then tap Info . From the Info menu, select Copy to Memopad . On a Windows device, select Options | Details to open the Loan Details screen ( Figure 8 ), then select Copy . Figure 8. Loan Details screen
Page 29 - Connection methods; The PDA connects to the network through a
Chapter 2 Updating 21 Connection methods There are three ways to connect to the Supra network to perform an eSYNC: PC-Internet. The PDA connects to the network through a computer with an open Internet connection. Wireless. The PDA connects to the network through a wireless Internet connection. To us...
Page 30 - Connection settings; OK
eKEY User Manual 22 Connection settings The eSYNC connection type is determined when you set up your eKEY software (see eKEY setup on page 4 for more information). You can change your eSYNC connection type at any time. To change the eSYNC connection type, do the following: 1. Select the eSYNC icon t...
Page 31 - PC-Internet connection settings; You can edit the; Disable Automatic eSYNC.; If you prefer to eSYNC; Update eKEY every HotSync.; This option is only available
Chapter 2 Updating 23 PC-Internet connection settings You can edit the PC-Internet eSYNC connection properties in the Connection screen ( Figure 11 ). Disable Automatic eSYNC. If you prefer to eSYNC manually, check this box to turn off the automatic eSYNC that occurs each night. Update eKEY every Ho...
Page 32 - Wireless connection settings
eKEY User Manual 24 Wireless connection settings You can edit the Wireless eSYNC connection properties in the Connection screen. If you prefer to eSYNC manually, check the Disable Automatic eSYNC box to turn off the automatic eSYNC that occurs each night ( Figure 12 ). Figure 12. Wireless connection...
Page 33 - Supra Dial-up connection settings; You can edit the Supra modem dialing properties in the
Chapter 2 Updating 25 Supra Dial-up connection settings You can edit the Supra modem dialing properties in the Connection screen. Disable Automatic eSYNC. If you prefer to eSYNC manually, check this box to turn off the automatic eSYNC that occurs each night ( Figure 13 ). Phone1 # and Phone2 #. You ...
Page 34 - Dial prefix; Disable call waiting.; Disable call waiting; Wait for Dial Tone.; Phone Number Dialed
eKEY User Manual 26 Dial prefix. The dialing prefix is dialed before the eSYNC phone number. Check the Dial prefix box to enable a dialing prefix, then enter the number. For example, you may need to dial a 9 to access an outside phone line. Disable call waiting. If you need to disable call waiting, ...
Page 35 - Automatic eSYNC; Use the cable or cradle that came; Wireless connection.; A wireless eSYNC occurs; If you’ve purchased a Supra
Chapter 2 Updating 27 Automatic eSYNC The eKEY software turns on your PDA at a predetermined time between midnight and 6 a.m. to connect to the Supra network and perform an automatic eSYNC. Your eKEY software is updated and you receive showing alerts. If you have eKEY Professional service, your PDA ...
Page 36 - Manual eSYNC; To perform a manual eSYNC, do the following:; to update your software so you
eKEY User Manual 28 Manual eSYNC You can perform a manual eSYNC at any time to update your eKEY software and download listing/roster information. To perform a manual eSYNC, do the following: 1. Open the eSYNC application. 2. Select UPDATE KEY to update your software so you can access KeyBoxes. If yo...
Page 37 - until the eSYNC has completed.
Chapter 2 Updating 29 The screen displays the status of the eSYNC operation ( Figure 15 ). Do not disconnect your PDA from the cradle/cable until the eSYNC has completed. Figure 15. eSYNC status screen
Page 38 - Manual update; Update Code
eKEY User Manual 30 Manual update If you are unable to perform an eSYNC, you can obtain an update code from the KIM website or automated voice system and manually enter it into your PDA. Showing activity in your PDA is not uploaded to the Supra network until you perform an eSYNC. To obtain an update...
Page 39 - To enter the update code into your PDA, do the following:; EMERGENCY UPDATE; from the; on
Chapter 2 Updating 31 To enter the update code into your PDA, do the following: 1. Select the eKEY icon to open the application. 2. Select EMERGENCY UPDATE from the eKEY menu. 3. Enter the update code into your PDA ( Figure 16 ). 4. Select OK. If you have an eKEY shell, press Enter on the shell. Fig...
Page 42 - Accessing KeyBoxes; The; To communicate with the AEII KeyBox,
eKEY User Manual 34 Accessing KeyBoxes The eKEY application lets you access both the AEII KeyBox and the iBox ( Figure 17 ). Figure 17. Supra KeyBoxes AEII KeyBox. To communicate with the AEII KeyBox, your PDA must have the Palm operating system and needs to be inside an eKEY shell. The eKEY shell f...
Page 43 - Releasing the key container; On; eKEY; OBTAIN KEY; eKEY
Chapter 3 KeyBoxes 35 If you access both types of KeyBoxes, the PDA does not need to be inside the shell to access iBoxes. If your area uses iBoxes exclusively, an eKEY shell is not required. Releasing the key container To access the listing keys inside a KeyBox, do the following: Note: Your eKEY mu...
Page 44 - Insert the eKEY shell into an AEII KeyBox or point your
eKEY User Manual 36 4. Insert the eKEY shell into an AEII KeyBox or point your PDA at an iBox. Several screens display as the eKEY application communicates with the KeyBox and releases the key container. The AEII KeyBox container will drop after a few seconds. Grasp the sides of the container and pu...
Page 45 - Agent feedback; Options; Agent Feedback
Chapter 3 KeyBoxes 37 Agent feedback A feedback alert displays on your PDA after the key container opens if the Agent Feedback option is turned on in your eKEY software, or if the listing agent has activated the Req. Feedback setting in an iBox. This option allows you to provide feedback about the s...
Page 46 - Releasing the shackle; RELEASE SHACKLE; Managing KeyBoxes; MANAGE KEYBOXES
eKEY User Manual 38 Releasing the shackle Each KeyBox has a four-digit shackle code that releases the shackle for installation or removal at a listing. To release the shackle on a KeyBox: 1. Open the eKEY application. 2. Select RELEASE SHACKLE from the eKEY menu. 3. Enter the shackle code and select...
Page 47 - CBS codes; Manage KeyBoxes; ENTER CBS CODE
Chapter 3 KeyBoxes 39 CBS codes Every KeyBox contains a Call Before Showing (CBS) code that you can activate using the Manage KeyBoxes menu option of the eKEY application. (See Changing KeyBox settings on page 42 for more information.) The CBS code allows the listing agent to control KeyBox access b...
Page 48 - Adding KeyBoxes
eKEY User Manual 40 Managing KeyBoxes The Manage KeyBoxes menu option in the eKEY application displays the KeyBoxes in your inventory and allows you add KeyBoxes or change the settings. Adding KeyBoxes KeyBoxes are automatically added to your inventory when you release their shackles. (See Releasing...
Page 49 - Add New KeyBox; Add
Chapter 3 KeyBoxes 41 Figure 20. KeyBox settings screen Select Done to return to the list of KeyBoxes in your inventory. To add KeyBoxes to your inventory using the KIM website: 1. Go to www.supraekey.com and click Log on to KIM . 2. Select the name of your association or MLS from the dropdown list....
Page 50 - Changing KeyBox settings; Edit; Select the field you want to change and update the; have a Windows Mobile device, go to; Program
eKEY User Manual 42 Changing KeyBox settings Follow these steps to change the settings of a KeyBox in your inventory. Note: iBoxes contain several fields in addition to the standard settings in the AEII KeyBox. 1. Open the eKEY application. 2. Select MANAGE KEYBOXES from the eKEY menu. A list of the...
Page 51 - Access hours
Chapter 3 KeyBoxes 43 Access hours KeyBoxes can be programmed to allow 24-hour access or timed access for specific hours. To determine the timed access hours preprogrammed into your KeyBox, contact your association or MLS. Access hours are set at standard time. If your area observes daylight saving ...
Page 52 - Cooperating systems; In order to show listings in a cooperating area:
eKEY User Manual 44 Cooperating systems Your PDA may be able to access KeyBoxes in a neighboring association/MLS. Check with your association/MLS to determine if your area has a cooperating agreement. In order to show listings in a cooperating area: • your PDA must be programmed to access KeyBoxes i...
Page 54 - Viewing showing activity; use the ShowingValue feature on the KIM website; ShowingValue; Adding
eKEY User Manual 46 Viewing showing activity Each time your eKEY software releases the key container in a KeyBox, the access is recorded in both the software and the KeyBox. There are four ways to view this showing activity information: • use the ShowingValue feature on the KIM website; • read your ...
Page 55 - Showing activity reports; Change Dashboard Date-Range
Chapter 4 Showing activity 47 Showing activity reports The ShowingValue Dashboard ( Figure 22 ) provides a quick summary of the showing activity at your listings. The Dashboard displays on the main page after you log on to KIM. Figure 22. ShowingValue Dashboard The total number of showings displays ...
Page 56 - E-mail notif ications; Settings
eKEY User Manual 48 E-mail notif ications ShowingValue lets you receive e-mail notifications for the following: • when showings occur at your listings; • when showing agents submit feedback about your listings; • when you want reminders to submit feedback about properties you’ve shown; and • when li...
Page 57 - when you are finished configuring your; Save Now
Chapter 4 Showing activity 49 Figure 23. Opt-in for e-mail notifications screen 5. Click Save Now when you are finished configuring your e-mail settings. To save your personal e-mail signature for e-mails you send through ShowingValue, enter your signature information in the Personalized Email Signa...
Page 58 - E-mailing showing agents
eKEY User Manual 50 E-mailing showing agents You can e-mail announcements or updates directly to agents who’ve shown your listings. Follow these steps to send an e-mail to showing agents. Note: Only the agents who’ve opted to receive listing update e-mails in the ShowingValue Settings screen will re...
Page 59 - Viewing eFeedback; Dashboard
Chapter 4 Showing activity 51 Viewing eFeedback eFeedback is information about a listing, including the buyer’s interest level, how the buyer learned about the listing, and whether the price is within the buyer’s range. eFeedback sent by showing agents about your listings is displayed in the second ...
Page 60 - eFeedback reminders; View; Notes; Send Now
eKEY User Manual 52 Figure 24. Add / Edit eFeedback screen eFeedback reminders Feedback reminders for the properties you’ve shown are displayed in the third row of your Dashboard . Click the View button to see detailed showing information for each reminder, including the date/time, listing number, K...
Page 61 - Reading a KeyBox; READ SHOWINGS; Read
Chapter 4 Showing activity 53 Figure 25. Select eFeedback Reminder screen Reading a KeyBox You can view the showing activity stored in a KeyBox on your PDA by performing a KeyBox read. To read the showing activity in a KeyBox: 1. Open the eKEY application. 2. Select READ SHOWINGS from the eKEY menu....
Page 62 - KIM voice access
eKEY User Manual 54 The KeyBox showing activity displays. Select an individual record to view detailed information for the showing ( Figure 26 ). Figure 26. KeyBox showing activity details KIM voice access If you do not have access to the Internet, you can request a showing activity report through K...
Page 63 - Configure
Chapter 4 Showing activity 55 eDATA If you have eKEY Professional service, the eDATA application lets you view showing activity on your PDA for each KeyBox in your inventory. Showing activity for the previous seven days is displayed in eDATA . To reduce the number of days of activity delivered to yo...
Page 64 - Sort By; View Feedback
eKEY User Manual 56 You can sort the list by KeyBox ID number or showing date. On PDAs with the Palm OS, tap the dropdown menu next to Sort By to change the sort option. In the Windows Mobile OS, go to Options | Sort by . Windows Mobile also lets you change the columns displayed by going to Options ...
Page 65 - Listing and MLS data
Chapter 5 MLS data This chapter explains how to view MLS data on your PDA, including searching for and viewing listings, creating client profiles, accessing the agent roster, and viewing messages. In this chapter: Listing and MLS data . . . . . . . . . . . . . . . . . . . 58 Listings . . . . . . . ....
Page 67 - Listings; LISTINGS; CUSTOM SEARCH
Chapter 5 MLS data 59 If you have eKEY Basic service, you can only use the eDATA application to view messages. Contact your association/MLS if you would like to change your service level. Listings The listings delivered to your PDA are defined when you establish your market area at the KIM website. ...
Page 68 - ADDRESS SEARCH; Search
eKEY User Manual 60 Figure 30. Custom search screen Address search. The Address Search option allows you to search for listings by address. To perform an address search, select ADDRESS SEARCH from the Listings Selection menu. In the Address Search screen ( Figure 31 ), enter all or part of the addre...
Page 69 - MLS ID SEARCH; PERSONAL LISTINGS
Chapter 5 MLS data 61 MLS ID Search. The MLS ID Search option allows you to search for listings by MLS ID number. To perform an MLS ID search, select MLS ID SEARCH from the Listings Selection menu. In the MLS Search screen ( Figure 32 ), enter the listing’s MLS ID number, then select Search . Figure...
Page 70 - When you view listings, the; To sort listings, select; and use the dropdown menus to
eKEY User Manual 62 When you view listings, the Results screen ( Figure 33 ) displays up to the first ten (Palm OS) or twelve (Windows Mobile OS) listings that meet your search criteria. HotSheet listings appear in bold type. Use the scroll bar to scroll through the listings. Figure 33. Results scre...
Page 71 - ), and use the scroll bar to scroll through the; Agent
Chapter 5 MLS data 63 Select an individual record to view detailed information about the listing ( Figure 35 ), and use the scroll bar to scroll through the listing details. If a field is highlighted in red, the listing is a HotSheet listing that has recently changed. Figure 35. Listing details scre...
Page 72 - If you’ve downloaded the appropriate county maps using the; Menu; Detailed Listing Font; Select the font style you want to use.
eKEY User Manual 64 If you’ve downloaded the appropriate county maps using the Mapopolis application, you can display a map of the listing location ( Figure 36 ). On a Palm device, tap the arrow next to the address field in the listing record. On a Windows Mobile PDA, simply select the address. See ...
Page 73 - Client profiles
Chapter 5 MLS data 65 Client profiles The eDATA application lets you create and save custom searches based on a profile that matches a client’s specific preferences. To create a client profile: 1. Select CLIENTS from the eDATA menu. 2. Select New . 3. Select fields to enter the client profile inform...
Page 74 - Roster; ROSTER
eKEY User Manual 66 Roster The eDATA application provides you with a roster of the members in your association/MLS. When you perform your first manual eSYNC using the UPDATE KEY & MLS option, the entire roster is downloaded to your PDA. Changes to roster data are downloaded with each subsequent ...
Page 75 - Messages; MESSAGES
Chapter 5 MLS data 67 Messages The Messages option in the eDATA application displays messages delivered to your PDA during eSYNC from your association/MLS, your broker, or GE Security. To view messages, select MESSAGES from the eDATA menu. The Messages screen displays a list of messages received dur...
Page 77 - Troubleshooting
Chapter 6 Support This chapter provides information to help you troubleshoot problems and contact technical support in case you need assistance with your Supra soft-ware. In this chapter: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . 70 Technical support . . . . . . . . . . . . . ....
Page 78 - TROUBLESHOOTING
eKEY User Manual 70 Troubleshooting The eKEY application stores the 20 most recent errors that have occurred. To view the Error Log , open the eKEY application and select TROUBLESHOOTING from the main menu. In the Troubleshooting screen, the Error Log tab displays a list of errors ( Figure 40 ). Tap...
Page 79 - Technical support; In the left-hand column of your screen, click the
Chapter 6 Support 71 Technical support If you need assistance troubleshooting your Supra software, technical support is available from 5 a.m. to 7 p.m. Pacific Time, seven days a week. Note: Please have your PDA ready before calling for technical support . Another great resource for assistance with ...
Page 81 - Index
73 Index A access hours .......................................... 43 accessing KeyBoxes ............................. 34 adding KeyBoxes .................................. 40 address search ....................................... 60 AEII KeyBox ........................................ 34 agent feed...