Epson ET-2850 - User Manual

14 Product Parts - Inside 1 Document cover 2 Scanner glass 3 Scanner unit 4 Control panel

15 1 Ink tank cover 2 Ink tanks 3 Ink tank unit 4 Print head Parent topic: Product Parts Locations Product Parts - Back 1 Rear cover (duplexer) 2 AC inlet 3 USB port Parent topic: Product Parts Locations Using the Control Panel See these sections to learn about the control panel and select control p...

16 Control Panel Buttons and Lights 1 power button and light 2 home button 3 LCD screen 4 help button 5 stop button 6 back button 7 Arrow buttons and OK button 8 reset button 9 start button The LCD ScreenStatus Icon Information Parent topic: Using the Control Panel

17 The LCD Screen 1 Displays the network connection status 2 Press an arrow button to scroll left or right 3 Menu options 4 Displays available button actions Parent topic: Control Panel Buttons and Lights Status Icon Information Your product displays status icons on the LCD screen for certain produc...

18 Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. • To scroll through the characters, press the arrow buttons. • To make a selection, press the OK button. • To change the character case or type, select A1# or press the reset button...

19 Viewing Animations You can view animations on the LCD screen to help guide you with a procedure or to troubleshoot aproblem. 1. Press the help button. 2. Select Troubleshooting if you are experiencing a problem or How To to view instructions on common procedures. 3. Select a topic from the list o...

20 3. Select the length of time after which you want the product to automatically turn off when it is not inuse. Then press the OK button. 4. Press the home button to exit. Parent topic: Using Power Saving Settings Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up ...

21 Now you are ready to print with your voice and your Epson product. Parent topic: Product Basics Related tasks Setting Up Epson Connect Services Related topics Wi-Fi Networking Epson Connect Solutions for Smartphones, Tablets, and More Use your smartphone, tablet, or computer to print and scan doc...

22 Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up yourproduct, you can activate it using the product control panel. 1. Press the home button, if necessary. 2. Select Settings > Epson Connect Services . You see this...

23 2. If you did not already set up Email Print when you installed your product software, see the link belowto use your product control panel to activate your unique email address. Or visit epson.com/connect (U.S) or epson.ca/connect (Canada) to learn more about Email Print, create your Epson Connec...

24 Related topics Wi-Fi Networking Using Epson Scan to Cloud The Epson Scan to Cloud service allows you to scan and send a file as an email or upload it to an onlineservice directly from your Epson product. Register an email address or online services such as Box,DropBox, Evernote, or Google Drive w...

25 Note: If you disabled paper configuration messages on your product control panel, you cannot use AirPrint. See the link below to enable the messages, if necessary. 1. Load paper in your product. 2. Set up your product for wireless printing. See the link below. 3. Connect your Apple device to the ...

26 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menuicon and print whatever is on the screen. Note: If you do not see your product, tap All Printers and select your product. Pa...

27 3. Now you are ready to print. From your Windows 10 application, tap the print option and select yourproduct to print whatever is on the screen. Parent topic: Product Basics Related topics Wi-Fi Networking Using Epson Print and Scan App with Windows Tablets You can use this free app to print phot...

28 3. Go to Settings on your Android device, select Printing , and enable the Mopria Print Service, if necessary. 4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menuicon and sele...

29 Wi-Fi Networking See these sections to use your product on a Wi-Fi network. Network Security RecommendationsWi-Fi Infrastructure Mode SetupSetting Up Wireless Printing from a Smartphone or TabletWi-Fi Direct Mode SetupWi-Fi Protected Setup (WPS)Printing a Network Status SheetPrinting a Network Co...

30 Wi-Fi Infrastructure Mode Setup You can set up your product to communicate with your computer using a wireless router or access point.The wireless router or access point can be connected to your computer over a wireless or wired network. 1 Epson product 2 Wireless router or access point 3 Compute...

31 Selecting Wireless Network Settings from the Control Panel You can select or change wireless network settings using your product control panel. To install your product on a wireless network, follow the instructions on the Start Here sheet and install the necessary software. The installer program ...

33 Related references Status Icon Information Related tasks Entering Characters on the LCD Screen Setting Up Wireless Printing from a Smartphone or Tablet You can use the Epson Smart Panel app to connect your Epson product to a wireless network orconnect your device directly to the product. Epson Sm...

34 Parent topic: Wi-Fi Networking Related tasks Using the Epson Smart Panel Mobile App Wi-Fi Direct Mode Setup You can set up your product to communicate directly with your computer or another device withoutrequiring a wireless router or access point. In Wi-Fi Direct Mode, the product itself acts as...

37 Using WPS to Connect to a Network If you have a WPS-enabled router or access point, you can use Wi-Fi Protected Setup (WPS) to connectyour product to the network. 1. Press the WPS button on your router. 2. On the product, press the home button, if necessary. 3. Press the arrow buttons to select S...

38 You see a screen like this: 3. Press the start button to print the network status sheet. If you want to cancel the operation, press the stop button. Examine the settings shown on the network status sheet to diagnose any problems you have. Parent topic: Wi-Fi Networking Printing a Network Connecti...

39 Network Connection Report Codes and Messages Check the error codes and messages on the network connection report to solve problems you mayencounter with network connections. The tables here list solutions to problems based on the error codesand messages that may appear on the top of the report. 1...

41 Error code and message Solution E-5 Security mode (e.g. WEP, WPA) does notmatch the current setting of the printer.Confirm security mode. Contact yournetwork administrator for assistance. If the security on your router or access point is not one ofthe following types, change the type of security ...

44 Network Environment Messages Message Solution The Wi-Fi environment needs to beimproved. Turn the wireless router off andthen turn it on. If the connection does notimprove, see the documentation for thewireless router. Move your product closer to your router or access point,and remove any obstacl...

45 1. Print a network status sheet. 2. Locate the IP address for your product that is listed on the network status sheet. 3. On a computer or other device connected to the same network as your product, open a webbrowser. 4. Enter your product's IP address into the address bar. You see the available ...

46 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections Related concepts Uninstall Your Product Software Disabling Wi-Fi Features You may need to disable your product's Wi-Fi featur...

47 Loading Paper Before you print, load paper for the type of printing you will do. Loading Paper in the Rear Paper FeederPaper Loading CapacityDouble-sided Printing CapacityBorderless Paper Type CompatibilityCompatible Epson PapersSelecting the Paper Settings - Control PanelPaper or Media Type Sett...

50 6. Tilt the feeder guard until part A is not touching the paper. Note: The feeder guard is designed to stop halfway to prevent paper feed problems. Tilt it until it stops. Do not place objects on the feeder guard. Doing so may prevent paper from feeding. 7. If prompted by the product's LCD screen...

52 Related references Double-sided Printing CapacityPaper Loading Capacity Related tasks Selecting the Paper Settings - Control Panel Paper Loading Capacity See the table here for the loading capacity of the rear paper feeder. Paper type Loading capacity Plain paper Copy paper Letterhead paper Lette...

53 Paper type Loading capacity Epson Premium Presentation Paper Matte Epson Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Epson Value Photo Paper Glossy 20 sheets If paper feeds incorrectly, or printing is uneven orsme...

55 • Epson Premium Photo Paper Semi-gloss • Epson Ultra Premium Photo Paper Glossy • Epson Premium Presentation Paper Matte • Epson Value Photo Paper Glossy • Envelopes Parent topic: Loading Paper Related references Paper Loading Capacity Borderless Paper Type Compatibility You can print borderless ...

56 Parent topic: Loading Paper Related references Printable Area Specifications Compatible Epson Papers You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call...

59 Paper or Media Type Settings - Control Panel For this paper Select this paper Type or Media Type setting Plain paper Epson EcoTank Premium Paper Epson Bright White Pro Paper Epson Bright White Premium Paper Epson Multipurpose Plus Paper Plain Paper Letterhead paper Letterhead Envelopes Envelope E...

60 For this paper Select this paper Type or Media Type setting Letterhead paper Letterhead Envelopes Envelope Epson Ultra Premium Photo Paper Glossy Ultra Premium Photo Paper Glossy Epson Premium Photo Paper Glossy Epson Value Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Ph...

62 Placing Originals on the Product Follow the instructions here to place your original documents or photos on the product. Caution: Do not place anything on top of your product or use its cover as a writing surface to avoid damaging it. Placing Originals on the Scanner Glass Placing Originals on th...

64 Copying See the information here to copy documents or photos using your product. Note: Copies may not be exactly the same size as your originals. Copying Documents or PhotosCopying Options Copying Documents or Photos You can copy documents or photos onto various sizes and types of paper, includin...

65 6. Press the left or right arrow button to select one of the following: • Color : for color copies • B&W : for black-and-white copies 7. Press the OK button to view the print settings for the copies. You see a screen like this: 8. Press the down arrow button to view the individual settings. Y...

66 9. To change the print settings, press the left or right arrow button and select the necessary settings.When you are finished, press the OK button. 10. When you are ready to copy, press the start button. Note: To cancel copying, press the stop button. Parent topic: Copying Related references Comp...

68 Printing from a Computer Before printing from your computer, make sure you have set up your product and installed its softwareas described on the Start Here sheet. Note: If you have an Internet connection, it is a good idea to check for updates to your product software on Epson's support website....

69 Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your scree...

72 2-Up, 4-Up, 6-Up, 8-Up, 9-Up, and 16-Up Prints several pages on one sheet of paper. Click the Layout Order button to select page layout and border options. 2×1 Poster, 2×2 Poster, 3×3 Poster, 4×4 Poster Prints one image on multiple sheets of paper to create a larger poster. Click the Settings but...

74 5. Click the Print Density button. You see this window: 6. Select the type of document you are printing as the Document Type setting. The softwareautomatically sets the Adjustments options for that document type. 7. If necessary, select the Adjustments options you want to use. 8. Click OK to retu...

76 Selecting Additional Layout and Print Options - Windows You can select a variety of additional layout and printing options for your document or photo on the More Options tab. 1. To change the size of your printed document or photo, select the Reduce/Enlarge Document checkbox and select one of the...

81 You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Document Name • Collate Number (copy number) • Page Number • Text You can also adjust the text settings for the printed information. Note: The user name, computer name, date, and time come from the...

82 You see the available Printing Presets on the left: 2. Place your cursor over one of the Printing Presets to view its list of settings. 3. Click on a preset to change its settings or delete it, or use any of the available options on the screento control your printing presets. 4. To choose a prese...

86 Printing Your Document or Photo - Windows Once you have selected your print settings, you are ready to save your settings and print. 1. Click OK to save your settings. You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with Wi...

87 Checking Print Status - Windows During printing, you see this window showing the progress of your print job. It allows you to controlprinting and check ink status. • To cancel printing, click Cancel . • To see print jobs lined up for printing, click Print Queue . Parent topic: Printing with Windo...

90 Setting Options Description Multi-Page Off Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper 6-Up Allows printing of 6 pages on one sheet of paper 8-Up Allows printing of 8 pages on one sheet of paper 9-Up All...

91 You see the printer settings window: 3. Select the print settings you want to use as defaults in all your Windows programs. 4. Click OK . These settings are now the defaults selected for printing. You can still change them as needed forprinting in any program session. Changing the Language of the...

92 2. Select Printer Settings . You see the printer settings window. 3. Click the Maintenance tab. You see the maintenance options: 4. Select the language you want to use as the Language setting. 5. Click OK to close the printer software window. The printer software screens appear in the language yo...

93 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click . 2. Select Software Update Settings . You see this window: 3. Do one of the following: • To change how often the software checks for updates, se...

94 Note: The built-in Epson driver in Windows 10 S does not include all the available print settings for your product. Selecting Print Settings - Windows 10 S Parent topic: Printing from a Computer Selecting Print Settings - Windows 10 S Select the settings for your print job in your Windows 10 S ap...

95 You see a window like this: 4. Select the type of paper you loaded as the Media setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details. 5. Click the Advanced button.

96 You see a window like this: 6. Select the size of the paper you loaded as the Paper Size setting. 7. To print multiple copies, select or enter the number as the Copy Count setting. 8. To print multiple copies of multi-page documents in sets, select the Collated checkbox. 9. Click OK . You return ...

97 10. Select the Layout tab. 11. Select the orientation of your document as the Orientation setting.

98 12. To print double-sided, select one of the Print on Both Sides options, depending on how you want to orient the page layout. The icon next to each option shows the layout. 13. Click OK to save your settings. You see your application's Print window. 14. Click OK or Print to start printing. Paren...

99 Selecting Print Layout Options - MacSelecting Double-sided Printing Settings - MacManaging Color - MacSelecting Printing Preferences - MacPrinting Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or...

100 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for...

103 Expansion If you selected a borderless paper size setting, this option adjusts the image expansion settings tocontrol printing at the edges of borderless prints. Grayscale Prints text and graphics in black or shades of gray. Mirror Image Lets you flip the printed image horizontally. Note: If you...

104 Parent topic: Printing on a Mac Selecting Print Layout Options - Mac You can select a variety of layout options for your document or photo by selecting Layout from the pop- up menu on the print window. • To print multiple pages on one sheet of paper, select the number of pages in the Pages per S...

105 Note: Some options may be pre-selected or unavailable, depending on other settings you have chosen or if you are accessing the product over a network. This screen may be different, depending on the MacOS version you are using. 1. Select one of the Two-sided Printing options. 2. Select the type o...

108 Color Options Settings Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness , Contrast , Saturation , and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fi...

110 Output documents for filing Outputs all landscape, portrait, 1-sided, and 2-sided documents in the same orientation for easierfiling. Remove white borders Removes white margins that may appear when you print borderless photos. Warning Notifications Lets you choose whether or not to receive warni...

112 Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product. 1. Do...

113 Scanning You can scan your originals and save them as digital files. Starting a ScanScanning a Document in Epson ScanSmartSelecting Epson ScanSmart SettingsScanning in Epson Scan 2 Starting a Scan After placing your originals on your product for scanning, start scanning using one of these method...

116 Changing Default Scan Job Settings You can view or change the default scan job settings your product uses when you scan to yourcomputer. You do this using the Event Manager program. 1. Do one of the following to open Event Manager: • Windows 10: Click and select Epson Software > Event Manager...

117 You see a screen like this: Parent topic: Starting a Scan Starting a Scan Using the Epson Scan 2 Icon You can start the Epson Scan 2 program to select scan settings, scan, and save the scanned image to afile. Note: If you are using your Epson product with the Windows 10 S operating system, you c...

118 • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 . You see an Epson Scan 2 window like this:

119 Parent topic: Starting a Scan Starting a Scan from a Scanning Program You can start Epson Scan 2 from a TWAIN-compliant scanning program to select scan settings, scan,and open the scanned image in the program. Note: If you are using your Epson product with the Windows 10 S operating system, you ...

121 Parent topic: Starting a Scan Starting a Scan from a Smartphone or Tablet You can use the Epson Smart Panel app to scan from a network scanner to an iOS or Android deviceover a direct Wi-Fi connection. 1. Download the Epson Smart Panel app from your device's app store or from Epson's website. Se...

122 You see a screen like this: 3. Select an option for the Scan area setting, if necessary. Note: The Scan area setting limits the scan area to a selected size starting at the placement arrow on the scanner bed. It does not scale the image to the selected size. 4. Select SCAN .

124 You see a screen like this: 8. Select an option to save, send, or print the scanned images. See the links below. Saving a ScanAttaching a Scan to EmailSending a Scan to a Cloud ServicePrinting a Scan Parent topic: Scanning Saving a Scan You can save a scanned image to your computer in a variety ...

125 You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image in a variety of formats. If you select Searchable PDF as the File type setting, you ca...

126 2. In the Select Action window, click Attach to Email . You see a screen like this: 3. Change the settings as follows: • The document type and scan date for the file name are automatically detected. You can change them as necessary. • You can save the scanned image in a variety of formats. If yo...

127 You see a screen like this: 3. Log in to your account. Note: You may need to allow Epson ScanSmart access to your account. The first time you log in, you may be prompted to enter an authentication code. 4. Change the settings as follows: • Select the folder in your account where you want to send...

129 Selecting Epson ScanSmart Settings After starting Epson ScanSmart, you can change various scanning settings. Changing the Epson ProductChanging the Scan SettingsChanging the File Name SettingsChanging the Save SettingsCustomizing Action Icons Parent topic: Scanning Changing the Epson Product If ...

130 2. Select the Epson product you want to use with your computer and click OK . Parent topic: Selecting Epson ScanSmart Settings Changing the Scan Settings You can change detailed scan settings such as the resolution, document size, and more. Note: If you select Auto Mode , you cannot change the s...

132 Changing the File Name Settings You can change the default file naming method for your scans. 1. Click the Settings button. You see a screen like this: 2. Click the File Name Settings tab.

133 You see a screen like this: 3. Change the settings as necessary: • Enter a prefix for the file name. • Select the date format. • Select a numbering format as the counter format. 4. Click Close . Parent topic: Selecting Epson ScanSmart Settings Changing the Save Settings You can change the file t...

134 You see a screen like this: 2. Click the Save Settings tab.

137 Parent topic: Changing the Save Settings Customizing Action Icons You can customize which scan action icons appear on the Select Action screen. Note: You can also customize them by clicking the Customize icon on the Select Action screen. 1. Click the Settings button. You see a screen like this: ...

138 You see a screen like this: 3. Choose which action icons to display by selecting or deselecting each checkbox. Click the arrowicons to move the icons up or down in the display order you want. 4. Click Close . Parent topic: Selecting Epson ScanSmart Settings Scanning in Epson Scan 2 Epson Scan 2 ...

141 14. Select the location in which you want to save your scanned file as the Folder setting. If necessary, select Select to create a new folder. 15. Click Scan . The product scans your original and saves the scanned file in the location you specified. Additional Scanning Settings - Main Settings T...

143 Watermark Adds a watermark to a scanned image. Parent topic: Scanning in Epson Scan 2 Saving Scanned Documents as a Searchable PDF Using Epson Scan 2 You can scan a document and save the text in a searchable PDF. In a searchable PDF, text isrecognized using Optical Character Recognition (OCR) an...

144 You see this window: 7. Select any of the options on the General tab. 8. Select the Text tab. 9. Make sure the language used in the document text is selected as the Text Language setting. 10. Select the Security tab if you want to add a password to the PDF or protect printing or editing properti...

145 BITMAP (*.bmp) A standard image file format for most Windows programs. JPEG (*.jpg) An image format that lets you highly compress image data. However, the higher the compression, thelower the image quality. (The TIFF format is recommended when you need to modify or retouch yourscanned image.) PN...

147 Refilling Ink When the ink level is below the lower line on an ink tank, you need to refill it. Periodically check the ink tanks to see if they need to be refilled. Before checking the ink levels or refilling an ink tank as described here, be sure to read the ink safetyprecautions. Caution: If t...

148 • Be careful not to touch any ink when you handle the ink tanks, ink tank caps, and opened ink bottles or ink bottle caps. • If ink gets on your skin, wash it thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or problems persist, see a d...

149 may leak even if the cap on the ink bottle is tightened securely. Be sure to keep the ink bottle uprightwhen tightening the cap, and take measures to prevent ink from leaking when you transport the bottle. Ink Bottle and Ink Tank Information • To maintain optimum print head performance, some ink...

150 Checking Ink Levels on Your Product To confirm the actual ink levels, visually check the ink levels in the product’s ink tanks. Make sure the inklevels are above the lower lines on the ink tanks. Note: The product has a low ink alert system. The accuracy of this system depends on the user refill...

152 Checking Ink Levels - Mac You can check your ink levels using a utility on your Mac. 1. In the Apple menu or the Dock, select System Preferences . Select Print & Fax , Print & Scan , or Printers & Scanners , select your product, and select Options & Supplies . Select Utility and ...

153 Related tasks Refilling the Ink Tanks Disabling Special Offers with Windows You can disable special offers messages from Epson using a utility on your Windows computer. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the ...

154 2. To disable promotional offers, deselect the Display Epson Offers checkbox. Parent topic: Check Ink Levels Purchase Epson Ink You can purchase genuine Epson ink and paper at epson.com (U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. T...

160 14. Press the home button to display the Home screen, then select Maintenance > Set Ink Level . Follow the on-screen instructions to reset the ink level for the colors you refilled. Even if you do not refill ink up to the upper line on the ink tank, you can continue using the product. Tokeep ...

161 Adjusting Print Quality If your print quality declines, you may need to run a utility to clean or align the print head. If running these utilities does not solve the problem, you may need to run a Power Cleaning or clean thepaper or print head path. Print Head MaintenancePrint Head AlignmentClea...

165 6. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning 7. Do one of the following: • If there are no gaps, click Finish .

166 • If there are gaps or the pattern is faint, clean the print head. • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and waitat least 12 hours. Then run a nozzle...

170 You see a window like this: 5. Click Start to begin the cleaning cycle. The power light flashes throughout the cleaning cycle and stays on when the cleaning cycle is finished. Caution: Never turn off the product or open the scanner unit during a cleaning cycle or you may not be able to print. 6....

171 7. Check the printed pattern to see if there are gaps in the lines. Print head is clean Print head needs cleaning Print head needs Power Cleaning • If there are no gaps, click Finish . • If there are gaps or the pattern is faint, click Clean to clean the print head again.

172 • If almost the entire pattern is missing, click Finish and perform a Power Cleaning. If you don’t see any improvement after cleaning the print head up to 3 times, turn off the product and waitat least 12 hours. Then check the print head nozzles and try cleaning the print head again, if necessar...

175 If print quality has not improved after running Power Cleaning, wait for at least 12 hours without printing,and then print the nozzle check pattern again. Run Print Head Cleaning or Power Cleaning againdepending on the printed pattern. If quality still does not improve, contact Epson support. Pa...

176 6. Press the start button to print an alignment sheet. Note: Do not cancel printing while you are printing a head alignment pattern. 7. Check the printed pattern and select the number representing the most solid printed pattern for eachset on the LCD screen. Vertical Alignment Horizontal Alignme...

179 Cleaning the Print Head Path If the print quality has not improved after cleaning and aligning the print head and cleaning the paperpath, the print head path inside the printer may be smeared with ink. To clean the print head path, use the following: • Several cotton swabs • ¼ cup (59 ml) water ...

182 7. Moisten a cotton swab with the water and detergent mixture, and squeeze out any excess moisture.Lightly wipe the ink off the translucent film. Caution: Do not press too hard on the film or you may dislocate the anchor springs and damage your product. 8. Use a new, dry cotton swab to dry the t...

183 Note: You can also view the number of sheets of paper fed through the product by printing a nozzle check. Checking the Number of Sheets on the LCD ScreenChecking the Sheet Counter - WindowsChecking the Sheet Counter - Mac Parent topic: Adjusting Print Quality Related concepts Print Head Nozzle C...

184 You see this window: 5. After checking the number of sheets fed into the printer, click OK to close the window. Note: The number of sheets is displayed only when Epson Status Monitor 3 is enabled. Parent topic: Checking the Number of Sheets Fed Checking the Sheet Counter - Mac You can check the ...

186 Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your ProductTransporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, alc...

187 7. Clean the scanner glass with a soft, lint-free cloth (microfiber is recommended) moistened with alittle glass cleaner. Caution: Do not spray glass cleaner directly on the glass and do not press the glass surface with any force. 8. Close the document cover. Parent topic: Cleaning and Transport...

192 Solving Problems Check these sections for solutions to problems you may have using your product. Checking for Software UpdatesViewing the Help ScreenProduct Status MessagesMessage Appears Prompting You to Reset Ink LevelsRunning a Product CheckResetting Control Panel DefaultsSolving Setup Proble...

193 • OS X : You can manually update the software by opening the Applications > Epson Software folder and selecting EPSON Software Updater . • macOS 10.12.x, 10.13.x, 10.14.x, 10.15.x, or 11.x : You can manually update the software by opening the App Store , selecting Updates , searching for a so...

194 LCD code Condition/solution (E-02) A scanner error has occurred. Turn the product off and then back on again. (E-11) The ink pad needs to be replaced. Contact Epson for support. (W-01) Paper is jammed in the product. Remove the jammed paper, then press the buttonindicated on the LCD screen to cl...

195 Related concepts Uninstall Your Product Software Related references Where to Get Help Related tasks Refilling the Ink TanksChecking for Software UpdatesUsing AirPrint Related topics Wi-Fi NetworkingSolving Paper ProblemsSolving Network ProblemsSolving Problems Printing from a Computer Message Ap...

196 Related tasks Refilling the Ink Tanks Running a Product Check Running a product check helps you determine if your product is operating properly. 1. Disconnect any interface cables connected to your product. 2. Load plain paper in the product. 3. Press the home button, if necessary. 4. Select Mai...

197 2. Select Settings > Restore Default Settings . 3. Select one of these options: • Network Settings : Resets all network settings. • Copy Settings : Resets all copy settings. • Scan Settings : Resets all scan settings. • Clear All Data and Settings : Resets all control panel settings and any s...

198 • If the product's print head stops moving or making noise, and the charging process has not finished after approximately 20 minutes, turn off your product. Turn it back on and check to see if charging isstill in progress. If it is still in progress, contact Epson for help. Parent topic: Solving...

199 Product Cannot Connect to a Wireless Router or Access PointNetwork Software Cannot Find Product on a NetworkProduct Does Not Appear in Mac Printer WindowWireless Network Connection is Unstable on a MacCannot Print Over a NetworkCannot Scan Over a Network Parent topic: Solving Problems Product Ca...

200 obtain your product's MAC address, print a network status sheet. Then follow the instructions in yourrouter or access point documentation to add the address to the list. • If your router or access point does not broadcast its network name (SSID), follow the instructions that came with your produ...

202 Related topics Wi-Fi Networking Product Does Not Appear in Mac Printer Window If your product does not appear in the Mac printer window, try these solutions: • Turn your product off, wait 30 seconds, then turn it back on again. • If you are connecting the product via Wi-Fi Protected Setup (WPS) ...

203 • Make sure that the latest version of your product's Epson printer driver is installed. If a genuine Epson printer driver is not installed, the available functions are limited. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected...

204 Related concepts Uninstall Your Product Software Related references Cannot Scan Over a Network Related tasks Printing a Network Status SheetPrinting a Network Connection Report Related topics Wi-Fi Networking Cannot Scan Over a Network If you have problems scanning over a network, try these solu...

205 Windows (other versions) : Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility . Make sure your product is selected. If necessary, select the Other tab and click Reset . Mac : Open the Applications folder, click Epson Software , and click Epson Sca...

206 • If the nozzle check page does not print, but the product's power is on, make sure your product software is installed correctly. • Make sure your product is level (not tilted). Parent topic: Solving Copying Problems Related concepts Print Head CleaningPrint Head Nozzle Check Product Makes Noise...

207 Position, Size, or Margins of Copies are Incorrect If the position, size, or margins of your copies are incorrect, try these solutions: • When placing originals on the scanner glass, make sure the original is placed correctly for scanning. Align the corner of the original with the corner indicat...

208 • For best results, follow these guidelines: • Use new, smooth, high-quality paper that is not curled, creased, old, too thin, or too thick. • Load paper in the rear paper feeder printable side up. • Follow any special loading instructions that came with the paper. Parent topic: Solving Paper Pr...

211 Paper Jam Problems in the Rear Cover If you see a message that paper has jammed in the rear cover, follow the steps here. 1. Cancel the print job, if necessary. 2. Pull any jammed paper out of the rear paper feed. 3. Press the buttons to release the rear cover and remove the cover from your prod...

212 4. Remove any jammed paper from the rear cover. 5. Press in the buttons and reattach the rear cover. 6. Follow the prompts on the LCD screen to clear any error messages. If you still see a paper jam message, check the other paper jam solution. Parent topic: Solving Paper Problems Related tasks L...

213 Related tasks Loading Paper in the Rear Paper FeederCancelling Printing Using the Product Solving Problems Printing from a Computer Check these sections if you have problems while printing from your computer. Note: When printing using AirPrint, the available print settings are different from tho...

214 • In Windows, do one of the following to open the Epson Printer Connection Checker and follow the on- screen instructions to check the connection status: • Windows 10: Click and select Epson Software > Epson Printer Connection Checker . • Windows 8.x : Navigate to the Apps screen and select t...

215 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar. 7. Click OK to close the open program windows. Parent topic: Solving Problems Printing from a Computer Printing is Slow If printing becomes slow, try these solutions: • Ma...

216 • Windows : Click the Maintenance or Utility tab, select Extended Settings or Speed and Progress , and select the following settings: • Always Spool RAW Datatype • Page Rendering Mode • Print as Bitmap • Windows : Select Printing preferences , click the More Options tab, and make sure the Bidire...

217 Note: When printing using AirPrint, the available print settings are different from those covered in this manual. See the Apple website for details. Inverted ImageToo Many Copies PrintBlank Pages PrintIncorrect Margins on PrintoutBorder Appears on Borderless PrintsIncorrect Characters PrintIncor...

218 Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page s...

219 Parent topic: Solving Page Layout and Content Problems Related tasks Selecting Basic Print Settings - WindowsLoading Paper in the Rear Paper FeederSelecting Page Setup Settings - MacPlacing Originals on the Scanner GlassSelecting Basic Print Settings - Mac Border Appears on Borderless Prints If ...

220 • In Windows, delete all jobs from the Windows Spooler. Click Print Queue on the Maintenance tab in the printer settings window, and cancel any stalled print jobs. • If your product is connected to a USB hub, connect it directly to your computer instead. • If incorrect characters still appear in...

221 Selecting Page Setup Settings - MacPlacing Originals on the Scanner GlassCleaning Your Product Slanted Printout If your printouts are slanted, try these solutions: • Make sure the paper is loaded in the correct direction. • Make sure your paper meets the specifications for your product. • Do not...

222 Grainy PrintoutIncorrect Colors Parent topic: Solving Problems White or Dark Lines in Printout If you notice white or dark lines in your prints (also called banding), try these solutions before you reprint: • Run a nozzle check to see if any of the print head nozzles are clogged. Then clean the ...

223 Related tasks Refilling the Ink TanksSelecting Additional Layout and Print Options - WindowsSelecting Printing Preferences - MacLoading Paper in the Rear Paper FeederSelecting Basic Print Settings - MacSelecting Basic Print Settings - Windows Blurry or Smeared Printout If your printouts are blur...

225 Cleaning Your ProductCleaning the Print Head PathSelecting Double-sided Printing Settings - WindowsSelecting Double-sided Printing Settings - Mac Related topics Loading Paper Faint Printout or Printout Has Gaps If your printouts are faint or have gaps, try these solutions: • Run a nozzle check t...

226 Print Head AlignmentPrint Head Nozzle CheckPower CleaningCheck Ink Levels Related tasks Refilling the Ink TanksLoading Paper in the Rear Paper FeederAligning the Print Head Using the Product Control PanelCleaning the Print Head PathCleaning the Paper Guide Grainy Printout If your printouts are g...

227 Related concepts Print Head CleaningPrint Head AlignmentPrint Head Nozzle Check Related references Paper or Media Type Settings - Printing Software Related tasks Refilling the Ink TanksSelecting Basic Print Settings - WindowsSelecting Additional Layout and Print Options - WindowsSelecting Printi...

228 • Your printed colors can never exactly match your on-screen colors. However, you can use a color management system to get as close as possible. Try using the color management options in yourprinter software. • Select Custom as the Color Correction setting on the More Options tab of the printer ...

229 Parent topic: Solving Problems Scanning Software Does Not Operate Correctly If your scanning software does not operate correctly, try these solutions: • Make sure your computer has adequate memory and meets the system requirements for your operating system. • Make sure your computer is not runni...

230 Windows 8.x : Navigate to the Apps screen and select Epson Scan 2 Utility . Make sure the correct product is selected. If necessary, select the Other tab and click Reset . Windows (other versions) : Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utili...

231 Cannot Send Scans to a Cloud Service If you cannot send a scan to a cloud service, try these solutions: • Make sure your computer is connected to the internet. • Make sure the login information you entered for the cloud service is correct. • Make sure the cloud service is not down for system mai...

232 Parent topic: Solving Scanned Image Quality Problems Related tasks Cleaning Your ProductPlacing Originals on the Scanner Glass Line of Dots Appears in All Scanned Images If a line of dots appears in all your scanned images, try these solutions: • Clean the scanner glass with a soft, dry, lint-fr...

234 Parent topic: Solving Scanned Image Quality Problems Related references Additional Scanning Settings - Main Settings TabAdditional Scanning Settings - Advanced Settings Tab Related tasks Scanning in Epson Scan 2Scanning a Document in Epson ScanSmart Characters are Not Recognized During Conversio...

235 Ripple Patterns Appear in an Image You may see a ripple pattern (called a moiré) in scanned images of printed documents. This is causedby interference from differing pitches in the scanner's screen and your original's halftone screen. Toreduce this effect, adjust these Epson Scan 2 settings (if ...

236 • Windows (other versions) : Click or Start , and select All Programs or Programs . Select EPSON > Epson Scan 2 > Epson Scan 2 Utility . • Mac: Open the Applications folder, open the Epson Software folder, and select Epson Scan 2 Utility . 2. Click the Other tab. 3. Click Reset and confirm...

237 • Windows (other versions) : Click or Start , and select All Programs or Programs . Select EPSON , select your product, then click EPSON Printer Software Uninstall . Note: If you see a User Account Control window, click Yes or Continue . In the next window, select your product and click OK . The...

239 • Description of the problem Then call: • U.S.: (562) 276-4382, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday • Canada: (905) 709-3839, 6 AM to 8 PM, Pacific Time, Monday through Friday, and 7 AM to 4 PM, Pacific Time, Saturday Days and hours of supp...

240 Technical Specifications These sections list the technical specifications for your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Windows ...

241 • Windows Server 2008 • Windows Server 2003 R2 • Windows Server 2003 SP2 or later Windows Server supports only the printer driver and Epson Scan 2; any additional included software isnot supported. Note: For the latest product software available for your operating system, visit the Epson support...

242 Paper Specifications Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test asample of paper stock before purchasing large quantities or printing larg...

243 * Even if the paper thickness is within this range, the paper may not feed in the printer or the print qualitymay decline depending on the paper properties or quality. Parent topic: Technical Specifications Related references Compatible Epson Papers Printable Area Specifications Note: When print...

245 Scanning Specifications Scanner type Flatbed, color Photoelectric device CIS Effective pixels 10200 × 14040 pixels (1200 dpi) Document size Maximum: 8.5 × 11.7 inches (216 × 297 mm) Scanner glass: Letter or A4 Scanning resolution 1200 dpi (main scan) 2400 dpi (sub scan) Output resolution 50 to 9...

246 Color Black, Cyan, Magenta, Yellow Ink life Opened package: Use as soon as possible Unopened package: Use before the date on the package hasexpired Temperature Storage: –4 to 104 °F (–20 to 40 °C) 1 month at 104 °F (40 °C) Ink freezes at 5 °F (–15 °C) Ink thaws and is usable after approximately ...

247 Input frequency range 49.5 to 60.5 Hz Rated current 0.4 to 0.2 A Power consumption (with USB connection) Standalone copying: 12 W (ISO/IEC24712) Ready mode: 4.3 W Sleep mode: 0.7 W Power off mode: 0.2 W Parent topic: Technical Specifications Environmental Specifications Temperature Operating: 50...

248 Security WEP (64/128 bit) WPA-PSK (TKIP) WPA2-PSK (AES); complies with WPA2 with support forWPA/WPA2 Personal WPA3-SAE (AES) Frequency band 2.4 GHz Connection modes Infrastructure mode Wi-Fi Direct (Simple AP); not supported for IEEE802.11b Note: Infrastructure and Wi-Fi Direct modes can be used...

250 Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S) or this site (Canada) for information on how to return your Epson products for proper disposal. Important Safety Instructions...

252 • Do not open the scanner section while the product is copying, printing, scanning, or performing any other functions. • Be careful not to trap your fingers when closing the scanner unit. • Except as specifically explained in your documentation, do not attempt to service or disassemble the produ...

253 • The LCD screen may contain a few small bright or dark spots, and may display uneven brightness. These are normal and do not indicate that the screen is damaged in any way. Parent topic: Important Safety Instructions FCC Compliance Statement For United States Users This equipment has been teste...

254 Binding Arbitration and Class Waiver 1. DISPUTES, BINDING INDIVIDUAL ARBITRATION, AND WAIVER OF CLASS ACTIONS ANDCLASS ARBITRATIONS 1.1 Disputes . The terms of this Section 1 shall apply to all Disputes between you and Epson. The term "Dispute" is meant to have the broadest meaning permi...

255 1.5 WAIVER OF CLASS ACTIONS AND CLASS ARBITRATIONS. YOU AND EPSON AGREE THAT EACH PARTY MAY BRING DISPUTES AGAINST THE OTHER PARTY ONLY IN AN INDIVIDUALCAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS ORREPRESENTATIVE PROCEEDING, INCLUDING WITHOUT LIMITATION FEDERAL OR STATECLASS AC...

256 (iii) Send one copy of the Demand for Arbitration to the other party (same address as the DisputeNotice), or as otherwise agreed by the parties. b) Hearing Format. During the arbitration, the amount of any settlement offer made shall not be disclosedto the arbitrator until after the arbitrator d...

257 1.9 Severability . If any provision in this Section 1 is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions as provided in Sec...

258 designed only for use with this Epson product. Epson is not responsible for any use of this information asapplied to other products. Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or thirdparties for damages, losses, costs, or expenses incurre...

259 ADVISED OF THE POSSIBILITY OF DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUTOF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE. Parent topic: Copyright Notice A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful...