Epson AST2437Z2 1 - Troubleshooting Guide

Before Use 7 Cautions for Using the Printer Before using the printer, read the “Important Safety Information” sheet included in the printer package to ensure safe and correct use of the printer. The following is additional precautions for using the printer. • When cutting labels with your scissors, ...

Before Use 8 Recycling the Battery Contains a lithium-ion battery. Must be recycled or disposed of properly. Do not disassemble the battery pack. For American Users The lithium-ion battery is recyclable. At the end of its useful life, under various state and local laws, it is illegal to dispose of t...

Before Use 9 Introduction to Software The following provides a brief introduction to software that can be used with the printer. For a Computer Label Editor (for a Windows computer) Allows you to create and edit labels. Install this on your computer.Using “Setup.exe” of this software, you can also i...

Before Use 10 Caution Label The caution label attached to the printer indicates the caution described below. WARNING Be careful not to cut yourself with the cutter unit A, C, and D. D A C

Ways of Using the Printer 11 Ways of Using the Printer The printer can be used in the following ways. Using from a computer/smartphone/tablet connected via Wi-Fi Using from a computer connected via a Wired LAN Using as a Standalone Printer (LW-Z5010 Series only) Using from a computer connected with ...

Ways of Using the Printer 12 Printing a Large Number of Labels By using a Bulk label quick kit, you can print a large number of labels at a time. If you use the rewinder unit that is available as an option, you can carry the large number of labels easily because the unit can rewind the printed label...

Part Names and Functions 15 Part Names and Functions LW-Z5000 Series 1 button Lets you switch the Wi-Fi mode between the Infrastructure mode, Simple AP mode, and off. 2 button Lets you turn the printer on or off. 3 Power LED Stays on while the printer is powered. 4 LED Stays on while the printer is ...

Part Names and Functions 17 LW-Z5010 Series External 1 LCD cover Open this cover to operate the touch panel and the keyboard. 2 Tape ejection slot Printed labels come out through this slot. 3 Rewinder cover Open this cover to connect a rewinder unit (available as an option) to the printer. 4 LED Sta...

Part Names and Functions 21 LCD touch panel A Header area Displays information of installed tape, and the printer settings.Some icons in the area allow you to display the setting screen by touching it and you can change the setting. 1 The following information is displayed.Type of installed tape, La...

Setting up the Printer 23 Setting up the Printer This chapter explains the way of installing a tape cartridge, connecting the AC adapter, and installing the battery (LW-Z5010 Series only). Installing the Tape Cartridge 1 Check that the printer is powered off. 2 Remove any slack in the tape inside th...

Setting up the Printer 24 4 Install a tape cartridge. Press it firmly until it snaps into place. 5 Close the cover.

Setting up the Printer 25 Feeding the Tape LW-Z5000 Series 1 Press the button. 2 Press the button. The tape is fed. LW-Z5010 Series 1 Press the button. 2 Press the button. 3 Touch one of the options on the LCD touch panel. The tape is fed, or fed and then cut. CAUTION Make sure to feed the tape when...

Setting up the Printer 26 Connecting the AC Adapter 1 Connect the AC adapter as shown below. CAUTION Make sure to use the designated AC adapter.

Setting up the Printer 27 Installing the Battery (LW-Z5010 Series only) 1 Open the top cover. 2 Open the battery cover. 3 Install the battery. 4 Close the cover. CAUTION • Make sure to use the included lithium-ion battery (AST2437Z2-1). • Charge the battery when using the printer for the first time.

Connecting to Your Device 28 Connecting to Your Device This chapter describes typical methods for connecting the printer to your device. For more details, instructions for changing the connection settings, and the other methods to connect with a computer, see “Network Configuration Guide” that is in...

Connecting to Your Device 29 Connecting with a Smartphone or Tablet (SSID) 1 Change the connection mode of the printer U "Part Names and Functions" on page 15 D 2 Print a status sheet to know the security key of the printer U "Printing a Status Sheet" on page 33 D 3 Enable Wi-Fi on t...

Connecting to Your Device 30 Connecting using a Wireless Router or Access Point (Infrastructure mode) The following procedure is for adding the printer to a network to which your computer is already connected through a router or access point. Connecting using WPS 1 Download Label Editor and the prin...

Connecting to Your Device 31 Connecting using PIN Code 1 Press the button on the printer to print the PIN code U "Printing PIN Code" on page 34 D 2 Register the PIN code of the printer to the router or access point Connection is complete. D 3 Install Label Editor and the printer driver on th...

Connecting to Your Device 32 Connecting via a Wired LAN The following procedure is for adding the printer to a network to which your computer is already connected. 1 Download Label Editor and the printer driver from the Epson website U "Checking the Printer Settings" on page 33 D 2 Install L...

Connecting to Your Device 33 Checking the Printer Settings Printing a Status Sheet LW-Z5000 Series 1 Press and hold the button for at least three seconds. A status sheet is printed. LW-Z5010 Series 1 Touch the Wi-Fi icon on the LCD touch panel. 2 Touch [Print Connection Information]. 3 When a confir...

Connecting to Your Device 34 Printing PIN Code LW-Z5000 Series 1 Press and hold the button for at least three seconds. The PIN code is printed. LW-Z5010 Series 1 Touch the Wi-Fi icon on the LCD touch panel. 2 Touch [Print WPS-PIN Code]. 3 When a confirmation message is displayed, touch [OK]. The PIN...

Maintenance 35 Maintenance This chapter provides instructions for maintaining the printer and its accessories to keep them in the best condition; such as instructions for adjusting the printer, replacing the cutter, cleaning the printer and accessories, and charging the battery (LW-Z5010 Series only...

Maintenance 37 Replacing the Cutter Unit The printer is equipped with a user-replaceable auto cutter unit and half cutter unit. If the cutter becomes dull, replace the cutter unit. A replacement cutter unit is available as an option. 1 Open the top cover. CAUTION • Be careful not to cut yourself wit...

Maintenance 38 2 Hold the upper edge of the unit between your thumb and index finger as shown, and remove it. 3 Insert a new cutter unit into the printer. Insert the unit until it clicks into place. 4 Close the cover.

Maintenance 40 4 Install the battery. 5 Close the battery cover and the top cover. 6 Connect the AC adapter to the printer. LED turns on. LED turns off when charging is completed.

Maintenance 41 Cleaning the Printer Exterior/Base Plate Wipe the dirt off with a soft cloth. For stubborn stains, wipe them off with a soft damp cloth. Print Head Clean the print head using a cotton swab as shown below. Cartridge Sensor Clean the cartridge sensor using a cotton swab as shown below. ...

Maintenance 42 Cutter Unit If paper dust or adhesive has attached to the cutter unit, the printer may fail to feed the tape correctly, or the tape may get jammed inside the printer. Clean the cutter unit if such problems occur. 1 Remove the cutter unit from the printer. U "Replacing the Cutter U...

Maintenance 43 Cleaning the Rewinder (Option) Rubber Roller If paper dust or other foreign materials adhere to the rubber roller, it may cause printed characters/symbols to expand or contract, or the tape may be cut at a wrong position resulting in producing pieces of tape longer than the setting. C...

Maintenance 44 Attaching the Rewinder Cover The rewinder cover is connected to the printer with a connecting strap. If the connecting strap is disconnected from the rewinder cover, make sure to attach it to the cover. 1 Insert the end of the strap into the rewinder cover. CAUTION • Make sure to keep...

Maintenance 45 Passing Tape of Bulk Label Quick Kit (Option) Through the Cartridge If the tape of Bulk label quick kit comes off the cartridge, set the tape following the procedure below. 1 Press the [Push] button on the cartridge. You will see a gap as shown below. 2 Pass the tape through the cartr...

Maintenance 46 Initializing the Printer If the printer malfunctions due to static electricity or any other reason, or if you want to restore the default settings, initialize the printer. LW-Z5000 Series 1 Turn the printer off. 2 Press the button, the button, and the button at the same time. The all ...

Troubleshooting 47 Troubleshooting Troubles with the Printer Symptom/Question Solution Printing is finished, but the tape is not cut. If you are using a tape that cannot be cut by the printer, such as magnet tape, the tape is not cut even if you have set the printer to automatically cut tape. Use yo...

Troubleshooting 50 Troubles with the Rewinder Symptom/Question Solution The rewinder does not rewind tape properly. When setting the tape to the rotation shaft of the rewinder, if you touch the leading edge of tape with your bare hands after you apply hand cream or touch oily material, the tape may ...

Troubleshooting 51 Troubles with the Bulk label quick kit Symptom/Question Solution The tape of Bulk label quick kit has come off the cartridge. Reset the tape to the cartridge. U "Passing Tape of Bulk Label Quick Kit (Option) Through the Cartridge" on page 45 The Bulk label quick kit has ru...

Specifications 52 Specifications LW-Z5000 Series Printer Interface Usage conditions Supported tape Power supply AC adapter Dimensions Approx. 193 ( W ) x 198 (D) x 144 (H) (mm) Weight Approx. 2.9 kg (excluding tape cartridge) USB USB 2.0 Full-Speed Wired LAN 100BASE-TX/10BASE-T Wireless LAN IEEE802....

Appendix 55 Appendix Consumables and Options This chapter introduces you to consumables and options for this printer. They are available from distributors of the printer or by other methods. Visit the website below for details about the consumables and options, and lineup of tape cartridges and Bulk...

Appendix 59 Copyright Notice All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. T...