Epson A431H - Troubleshooting Guide

3 Special Features Printing with your PictureMate becomes even easier with these special features: From PictureMate’s photo viewer screen, you can view your photos and press Print to print the ones you want. Or you can select to print all photos. (See page 10.) If your camera supports DPOF (Digital ...

4 Supported Photo Formats Make sure your photos meet these requirements for printing with your PictureMate (without a computer): ● JPEG files only ● Resolutions ranging from 80 × 80 to 9200 × 9200 pixels PictureMate recognizes and prints the first 9,990 photos on your memory card. Where to Find Info...

5 PictureMate Buttons Start printing Change the number of photos displayed Turn PictureMate on or off Display optional settings menu Move through photos and menu options Stop printing or cancel settings

6 Before you print with PictureMate, you need to: ● Insert your memory card (below) ● Load paper (see page 6) When you finish printing, you can remove your memory card (see page 8). Inserting Your Memory Card 1 Move the handle to the back. Then open the top cover. 2 Raise and adjust the photo viewer...

7 4 Press the P On button to turn on PictureMate. 5 Insert the memory card into the correct slot, as shown on the right. Insert just one card at a time. Note: PictureMate can’t read multiple cards at once. 6 Push the card in carefully until it stops (it won’t go in all the way). When the card is in,...

8 Removing Your Memory Card When you are ready to remove a memory card, first make sure the memory card light is not flashing. Caution: Do not remove a card while the memory card light is flashing; you may lose photos on your card. Top slot : Push in the card and release it, then pull it straight ou...

9 3 Slide the edge guides outward. 4 Create a stack of up to 20 sheets of paper and separate the sheets slightly by fanning them. 5 Place your paper into the slot between the edge guides with the glossy or whiter side up. Slide the edge guides inward slightly. Note: Load a maximum of 20 sheets at a ...

10 After you insert your camera’s memory card, PictureMate displays your photos on the photo viewer screen (shown at right). Note: You can adjust the angle of the photo viewer screen by raising or lowering the top of the screen. Be sure to lower the screen before closing the printer lid. You can vie...

11 Note: If your memory card has more than 1000 photos, PictureMate divides them into groups of 999. You can select the group you want to view and print. See the online User’s Guide for more information. Press the Display button to switch between one photo displayed with or without text, one photo w...

12 The preview screen shows the layout, number of sheets, and other settings you have chosen, for example: Note: For more information about print settings, see page 16. 6 Press l or r to review your selected photos. If you change your mind, press the Stop/Clear button. 7 Make sure you have enough pa...

13 6 If you want to change the layout or edit your photos, press Menu . See page 16 for instructions. 7 Make sure you have enough paper loaded, then press Print to start printing. Note: If you are printing more than 20 photos, you will need to reload paper while printing. Load a maximum of 20 sheets...

14 Printing Camera-Selected DPOF Photos If your camera supports DPOF (Digital Print Order Format), you can use it to pre-select which photos and how many copies you want to print. See your camera’s manual to choose photos for printing with DPOF, then insert your memory card in PictureMate. PictureMa...

15 Storing and Displaying Your PictureMate Photos Photos printed on PictureMate photo paper are beautiful and long-lasting. Follow these guidelines to make sure they will look great for generations. Caring for Your Photos ● To avoid scratches or smudging, do not rub the printed side of the photo. ● ...

16 By pressing the Menu button, you can: ● Choose from a variety of layouts (see page 17) ● Print a proof sheet (see page 18) ● Remove red eyes from your photos (see page 18) ● Fix photos that are too light or dark (see page 18) ● Adjust the amount of expansion and cropping for borderless printing (...

17 Choosing a Layout By default, your photos are printed at the full 4 × 6 size, without borders. If you want to print pictures with white borders or place several small photos on one sheet of paper, you can use the Layout menu to change the layout. 1 After inserting a card, press Menu . 2 Press l o...

20 Adjusting Borderless Expansion When you print borderless pictures, your images are automatically expanded and cropped. If your pictures are cut off around the edges, you can adjust the amount of expansion and cropping. 1 Press Menu . 2 Press l or r to highlight Setup , then press OK . 3 Press l o...

21 5 Press l or r to select B & W or Sepia , then press OK . You can see the effect on your photo. Adding Camera Text If your camera allows you to add text to your photos, you can print the pictures along with the text. This setting is available for borderless photos only. 1 Select the photos th...

22 PictureMate can print photos stored on a: ● PictBridge-enabled digital camera (this page) ● Bluetooth-enabled device (requires an optional Bluetooth Photo Print adapter; see the online User’s Guide for information). Printing From a Digital Camera You can connect a digital camera that supports Pic...

23 To use PictureMate with your computer, you must first: ● Install the PictureMate software on your computer from the PictureMate CD as described here. ● Connect PictureMate to your computer with a USB cable. If you don’t have a USB cable, you can buy one from your local computer dealer or from Eps...

24 Note: If you see a Found New Hardware screen, click Cancel and disconnect PictureMate from your computer. 2 Insert the PictureMate CD. 3 With Windows Vista, if you see the AutoPlay window, click the option Run SETUP.exe . When you see the User Account Control screen, click Continue . 4 When you s...

25 After a moment, you see this screen: 6 Connect the USB cable to any open USB port on your computer. Then connect the other end to the USB port on the back of PictureMate. Your PictureMate software is installed. Note: If you see a screen like this one, remove your memory card and click the X in th...

26 8 When you see a message that installation is complete, click Exit . 9 Follow the on-screen instructions to register PictureMate. 10 When you’re done, remove the CD. Now you can print photos from your computer on PictureMate (see the online User’s Guide for detailed instructions). Installing Soft...

27 After a few minutes, you see this screen: 7 Connect the USB cable to any open USB port on your Macintosh. Then connect the other end to the USB port on the back of PictureMate. If you’re using Mac OS X 10.5.x, skip to step 10. If you’re using Mac OS X 10.3.9 or 10.4.11, continue with the next ste...

28 When PictureMate needs a new Print Pack, you will see a message on the photo viewer screen. The Print Pack contains a new photo cartridge and photo paper. When you need a new Print Pack, see these sections: ● Buy a PictureMate Print Pack (to the right) ● Replace the photo cartridge (see page 29) ...

29 Replacing the Photo Cartridge Make sure you have a new PictureMate Print Pack before you remove the old photo cartridge. Once you remove the cartridge, you must install the new one right away. Caution: Before you replace the cartridge, read the “Photo Cartridge Safety Instructions” on page 49. 1 ...

30 Warning: Keep photo cartridges out of the reach of children and do not drink the ink. If ink gets on your hands, wash them thoroughly with soap and water. If ink gets in your eyes, flush them thoroughly with water. If discomfort or vision problems continue after flushing, see a doctor immediately...

31 Caution: If the cartridge is not inserted correctly, PictureMate will not be able to print. 8 Close the cartridge door all the way. Checking Photo Cartridge Status You can check the status of your Print Pack at any time. 1 Press Menu . 2 Press l or r to highlight Maintenance , then press OK . 3 H...

32 PictureMate’s handle makes it easy to carry short distances. If you have the optional battery, you can use PictureMate just about anywhere, even if an electrical outlet is not available. Tip: You can order an optional PictureMate Carrying Case (part number PMBAG06) or rechargeable battery (part n...

33 Using the Optional Battery To buy the optional battery, check with your PictureMate retailer or go to www.MyPictureMate.com. See page 46 for more information on purchasing PictureMate supplies and accessories. With a fully charged battery, you can print about 100 photos. Note: See the online User...

34 You can change the way PictureMate works by using the Setup menu. You can set the following preferences: ● Turn the print preview screen off or on (on the right) ● Turn on a screensaver that will appear after 3 minutes of inactivity (see page 35) ● Change PictureMate’s language to French, Portugu...

37 If you have problems with your PictureMate, or you want to improve print quality, read these sections: ● Cleaning the print head (on the right) ● Aligning the print head (on page 39) ● Cleaning Inside PictureMate (on page 40) ● Cleaning Outside PictureMate (on page 41) ● Printing and operation pr...

38 You see a confirmation screen: 5 Select Yes , then press OK to clean the print head. Cleaning takes about 60 seconds. PictureMate makes some noise and you see an Auto Cleaning message. When cleaning is complete, PictureMate prompts you to load paper and print a nozzle check pattern. 6 Press Print...

39 ● If the pattern is OK, select Yes and press OK to finish. ● If the pattern has gaps or missing lines, select No and press OK to clean the print head again. You may need to clean it two times before the nozzles are clean. If you don’t see any improvement after cleaning two times, see “Print Quali...

40 You see the Head Alignment screen: 6 Look at the printed squares to determine which one is the most even, with no streaks or white lines. (You may need to use a magnifying glass.) 7 Press l or r to select the number for the best square ( 1 to 9 ) in set #1. Then press OK . 8 Press l or r to highl...

41 Cleaning Outside PictureMate To keep PictureMate working at its best, you should clean it several times a year. Follow these steps: 1 Turn off PictureMate, unplug the power cable, and disconnect the power adapter and any USB cable or device. 2 Remove all paper, then use a soft brush to clean any ...

43 Printing is too slow. ● It takes a few moments for PictureMate to process your images before printing them. ● If PictureMate is in a hot or sunny location, move it to a cooler place and try printing again. For faster printing, try these tips: ● Don’t print more than 40 pictures at a time. ● Photo...

44 ● You may need to clean inside PictureMate. See page 40. ● Make sure your paper isn’t damp or curled, or loaded face down (load it glossy or whiter side up). If it’s damp or curled, load a new stack of paper. ● Remove each photo from the output tray after printing. Let each photo sit for a minute...

45 If paper loads incorrectly or jams frequently: ● Use new paper loaded with the glossy or whiter side up, and separate the sheets slightly. ● Load a maximum of 20 sheets. ● Make sure your paper is beneath the arrow on the edge guides. ● Don’t load plain paper; this may damage PictureMate. ● Use on...

46 Where to Get Help Epson Technical Support Epson provides these technical support services: Internet Support Visit Epson’s support website at epson.com/support and select your product for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice,...

47 Important Safety Instructions Before using your PictureMate, read the following safety instructions to make sure you use it safely and effectively (see the online User’s Guide for additional safety instructions). ● Be sure to follow all warnings and instructions marked on the printer. ● If you us...

49 WARNING: The cords included with this product contain chemicals, including lead, known to the State of California to cause birth defects or other reproductive harm. Wash hands after handling . (This notice is provided in accordance with Proposition 65 in Cal. Health & Safety Code §25249.5 and...

50 Photo Viewer Screen Safety Instructions ● The screen contains a few small bright or dark spots. These are normal and do not mean that the screen is damaged in any way. ● Only use a dry, soft cloth to clean the screen. Do not use liquid or chemical cleansers. ● If the screen is damaged, contact yo...

52 Our estimate of the number of photos you can print with a PictureMate Print Pack is based on test printing with a range of 20 different color photos. Actual yields will vary based on images printed, print settings, paper type, frequency of use and temperature. For example, printing many copies of...

53 Refund Procedure Please follow this refund procedure: 1 Print out the PictureMate Print Pack Satisfaction Guarantee Form, found on the web page below, or request this form to be mailed to you by calling (562) 276-1347 for U.S.A. and Puerto Rico or (905) 709-8676 for Canadian residents. www.mypict...

54 FCC Compliance Statement For United States Users This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installa...

55 Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation. A Note Concerning the Responsible Use of Copyrighted...

56 A Accessories, 4, 28, 32, 46Adapter, memory card, 7Aligning print head, 39, 40Auto Cleaning, 37 to 39, 43Auto shutoff, 11, 41 B Banding, fixing, 37 to 39, 43Battery, 33Black-and-white printing, 20Blank pages, 45Blank screen, 11, 41Blurry prints, 43 to 44Border layout, 17problems, 45 Borderless la...

CPD-27532 Printed in XXXXXX *411720300* *411720300* Snap Print Enjoy Basics PM 225