Page 2 - Contents; Page iv
Contents Page iv Reference ................................................................................ 71 Troubleshooting Tables .............................................................. 71Device Codes ............................................................................. 81 Appendi...
Page 3 - Important Safety Instructions; Page v
Important Safety Instructions Page v 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with a dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacture...
Page 4 - Safety; Page vi; : This reminder is provided to call the
Safety Page vi Note to Satellite TV System Installer : This reminder is provided to call the satellite TV system installer’s attention to Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular, specifies that the cable ground shall be co...
Page 5 - Chapter 1; Introduction; ELCOME; DISH N; ETWORK; VERVIEW; , you need to install the; SELECT
Page 1 Chapter 1 Introduction W ELCOME TO DISH N ETWORK TM Thank you for choosing DISH Network. You are about to experience the excitement and convenience of Digital Broadcast Satellite (DBS) service, which delivers the very best in picture and sound quality. DISH Network consistently provides state...
Page 7 - Step 2: Finding Programs To Watch; First, make sure the receiver is turned on. Press the
Page 3 Step 2: Finding Programs To Watch S TEP 2: F INDING P ROGRAMS T O W ATCH First, make sure the receiver is turned on. Press the POWER button on the remote or press the POWER button on the receiver. There are two ways to find information on programs. • Press the GUIDE button. When the Program G...
Page 9 - Chapter 2; Parts of the System; ECEIVER; IR S
Page 5 Chapter 2 Parts of the System T HE R ECEIVER F RONT P ANEL S MART C ARD S LOT This slot is for a future Smart Card. No Smart Card is included with this receiver. U P AND D OWN A RROW B UTTONS The UP and DOWN buttons change the channel on the receiver. Note : You can display the Important Syst...
Page 10 - TV S; connection is color coded white.; TV A; TV A; TV A; connection is; Note
Page 6 Chapter 2 Parts of the System T HE R ECEIVER B ACK P ANEL The back panel of the receiver provides the connections that you use to connect the receiver to other electronic devices. It also provides the receiver power cord and telephone jack. Depending on the setup that you use, you may only us...
Page 11 - The Remote Control; EMOTE; This remote control shown here is for example only. The remote that
Page 7 The Remote Control T HE R EMOTE C ONTROL This section describes the remote control and how to use the buttons to operate the satellite receiver. If you lose or damage the remote control, you will not be fully able to control the receiver. If this happens, call the Customer Service Center at 1...
Page 12 - POWER; PAGE UP
Page 8 Chapter 2 Parts of the System R EMOTE C ONTROL B ATTERIES The remote control comes with AAA batteries. When you replace old batteries, you should replace all of the batteries. Use batteries of the same kind, for example alkaline or carbon zinc, and don’t mix batteries of different kinds. Alka...
Page 13 - VOLUME
Page 9 The Remote Control V OLUME B UTTON Press the minus (-) side of this button to lower the receiver sound. Press the plus (+) side of this button to raise the receiver sound. When you press the VOLUME button, a bar displays on the TV to show you the receiver volume. M UTE B UTTON Press this butt...
Page 15 - The Menus; LEFT; Help; TV B; ENUS
Page 11 The Menus • Use the LEFT or RIGHT ARROW button to move the highlight to the next place where you want to enter a number. When you are done entering numbers, press SELECT. R ECALL B UTTON Press the RECALL button to return to the last channel you were watching. Press it again to switch between...
Page 16 - Main Menu
Page 12 Chapter 2 Parts of the System M AIN M ENU The Main Menu is the key to the menus. Each option on this menu displays another menu. P ROGRAM G UIDE The Program Guide lists the available channels and programs. It also has a one-quarter screen video window option that shows the last program you w...
Page 17 - Favorites Lists
Page 13 The Menus F AVORITES L ISTS M ENU The Favorites Lists menu allows you to create, change, and activate lists of favorite channels. P ARENTAL AND S YSTEM L OCKS M ENU The Parental and System Locks menu allows you to set and use locks. S YSTEM S ETUP M ENU The System Setup menu provides several...
Page 18 - The; Timers Menu; allows you to set up the receiver to tune in a future “event,”; With
Page 14 Chapter 2 Parts of the System T IMERS M ENU The Timers Menu allows you to set up the receiver to tune in a future “event,” that is, a program. If you have a VCR connected to the receiver, you can set up a timer to start recording a program on the VCR. D ISH H OME With Dish Home , you can ord...
Page 19 - The Browse Banner; ROWSE; You can use the
Page 15 The Browse Banner C USTOMER S UPPORT The Customer Support menu provides convenient access to your DISH Network account to review your statement, pay your bill, upgrade programming, and more. T HE B ROWSE B ANNER You can use the Browse Banner (press the RIGHT ARROW on the remote control) to c...
Page 21 - Chapter 3; Using the System; HANGING
Page 17 Chapter 3 Using the System C HANGING C HANNELS There are three basic ways to change channels while watching a program: • Press the remote control UP or DOWN ARROW button to get to the desired channel. • Use the remote control number pad buttons to enter the desired channel number. • Press th...
Page 23 - Using the Menus; CANCEL; or
l Page 19 Using the Menus When you highlight a choice in a single choice list, it looks like this. In this example, the Spanish option is highlighted. When you highlight a choice in a multiple choice list, it looks like this. In this example, the LIFE - 108 option is highlighted. When you select a c...
Page 24 - SING; Adult Channels on page 42.
Page 20 Chapter 3 Using the System U SING THE P ROGRAM G UIDE The on-screen Program Guide provides a complete listing of the available channels and programs. You can use the Program Guide to change channels, to see what programs are scheduled, and to buy pay per view programs. The Program Guide show...
Page 25 - Using the Program Guide; Program
l Page 21 Using the Program Guide O PENING THE P ROGRAM G UIDE There are two ways to open the Program Guide : • Press the GUIDE button. • Press the MENU button and then select the Program Guide option. S ELECTING A P ROGRAM IN THE P ROGRAM G UIDE 1. Use the NUMBER PAD buttons to enter the desired ch...
Page 27 - Using the Browse Banner
l Page 23 Using the Browse Banner 2. Change the channel: • Enter the channel number for the program that you want, using the NUMBER PAD buttons • Press the UP or DOWN ARROW button to display the channel that you want. 3. Press the RIGHT ARROW button to display the next program. Press the LEFT ARROW ...
Page 28 - RDERING; NUMBER
Page 24 Chapter 3 Using the System O RDERING P AY P ER V IEW P ROGRAMS 1. Highlight the desired pay per view program in the Program Guide . The pay per view programs are listed with the channel number as PPV in the Program Guide . 2. Press the SELECT button. 3. To buy the pay per view program, selec...
Page 29 - Using Themes; LEFT ARROW
l Page 25 Using Themes U SING T HEMES T HEMES You can list and choose programs by the theme of their contents (for example, just movies or just sports). You can then quickly list programs based on that theme, and choose the program you want. 1. To open the Themes menu, press the LEFT ARROW button or...
Page 31 - Using Favorites Lists; UP; GUIDE
l Page 27 Using Favorites Lists 7. Highlight the program you want to watch and press SELECT . 8. If the program occurs in the future, the Create An Event Timer menu opens. Select Create to record the program. See Using Timers on page 29 for more information. U SING F AVORITES L ISTS Favorites Lists ...
Page 33 - Using Timers
l Page 29 Using Timers 4. Select the Edit List Name option to open the virtual keyboard. Note: You cannot change the name of the All Chan or All Sub list. 5. Select a letter in the keypad area on the screen. Repeat to spell out the desired name. You can enter up to eight characters, including spaces...
Page 35 - INFO; Timers
l Page 31 Using Timers S ETTING U P AN A UTOMATIC E VENT T IMER 1. Select a future program using the Browse Banner, Themes and Search or the Program Guide . 2. Select a Timer Type option. 3. Select a Timer Frequency option. Notice that a check mark displays in the box. 4. Select the Create option to...
Page 37 - Menu; NUMBER PAD; Create Timer
l Page 33 Using Timers E DITING AN E VENT T IMER • You can edit almost any feature of an event timer. • You can edit both automatic and manual event timers. • Editing an automatic event timer converts the timer to a manual event timer that operates at the times you set, not the actual program times....
Page 39 - Setting Up the Receiver to Control the VCR
l Page 35 Using Timers Setting Up the Receiver to Control the VCR To use VCR Event Timers, you must connect the receiver’s back panel C H 3-4 output to the tuner inputs on the VCR. To use VCR Event Timers, you must set up the receiver to control the VCR. The receiver uses an IR signal to control the...
Page 41 - Using Locks; MENU
l Page 37 Using Locks W HEN Y OU H AVE L OCKED THE R ECEIVER If you try to access a locked item or open the Parental and System Locks menu, the receiver displays a message prompting you to enter the password. The receiver allows you three tries to enter the correct password. If you fail to enter the...
Page 45 - To unlock pay per view programs:
l Page 41 Using Locks U NLOCKING THE R ECEIVER F RONT P ANEL C ONTROL B UTTONS To unlock the receiver front panel buttons, you must use the remote control. 1. Press the MENU button. 2. Select the Locks option. If the receiver is locked, enter the password using the NUMBER PAD buttons. The receiver d...
Page 48 - ID; ID S
Page 44 Chapter 3 Using the System P ERSONAL I DENTIFICATION N UMBER You can set up a Personal Identification Number (PIN) for call-in requests only. Anyone calling the Customer Service Center must provide this PIN to make any changes to your account. You may call the Customer Service Center at any ...
Page 49 - Using Caller ID; ID O; Attention
l Page 45 Using Caller ID If you are in a menu when a call comes in, you will see a different Caller ID popup screen. T O T URN THE C ALLER ID O N AND O FF 1. Press MENU . 2. Select the System Setup option. 3. Select the Installation option. 4. Select the Caller ID option. The following screen will ...
Page 51 - Testing the Phone Connection; VIEW TV; ESTING
l Page 47 Testing the Phone Connection 2. Select the System Setup option. 3. Select the Alternate Audio option. 4. Select the language you want in the Languages list. Note : Alternate provides visually-impaired customers with a visual description of the program. 5. Select Save to save your language ...
Page 53 - Chapter 4; Installation Instructions; How to Use these Instructions
Page 49 Chapter 4 Installation Instructions How to Use these Instructions These instructions guide you through the installation of a satellite system which includes your DISH Pro receiver (included with this manual), and a DISH Pro antenna system that can be identified by the DISH Pro logo shown bel...
Page 54 - Installing a DISH 500 Antenna; Finding the Satellites
Page 50 Chapter 4 Installation Instructions Sat In - Connect a coaxial cable between the DishPro LNBF and S AT I N on the back of the receiver. Peel off the blue sticker and affix it to the cable close to where it connects to the S AT I N connection on the back of the receiver. TV Set Out to a TV - ...
Page 56 - Mounting the Dish; Make sure nothing blocks the line of sight between the dish and the; YES
Page 52 Chapter 4 Installation Instructions Mounting the Dish 1. Using these azimuth and elevation angles, find a location for the satellite dish which can be pointed towards the satellites located at these angles. With a compass, find the required azimuth angle. Then, use the elevation angle to fin...
Page 58 - : See Running Coaxial Cables on page 67 for cable installation; : You can have as much as 200 feet of cable between the DishPro; connection on the back
Page 54 Chapter 4 Installation Instructions 8. Thread the RG-6 coaxial cable through the mast support arm and the Y-bracket. This cable should be long enough to run from your receiver to your LNBF. Note : See Running Coaxial Cables on page 67 for cable installation guidance. Note : You can have as m...
Page 61 - West; If the answer is; Yes
Page 57 Installing a DISH 500 Antenna • Make sure the skew angle you wrote down on page 51 is exactly the same as the skew angle you set in step 5 on page 53. If it is not, reset the skew angle as described on page 53. After you reset the skew angle, go back page 55 and start over from step 16. • If...
Page 62 - Installing a Multiple Dish DishPro System; Make sure t
Page 58 Chapter 4 Installation Instructions Installing a Multiple Dish DishPro System Note : You cannot use DishPro LNBFs and switches (those marked with the DishPro logo) with Legacy (non-DishPro) switches and LNBFs (those without the DishPro logo). You must install your DISH antenna system with ei...
Page 64 - DishPro Wiring Diagrams; DISH 500, One DishPro Twin LNBF, Two DishPro Receivers; When you set up your system following this diagram and run; Check Switch; the; Installation Summary; screen should look similar to the one shown
Page 60 Chapter 4 Installation Instructions DishPro Wiring Diagrams DISH 500, One DishPro Twin LNBF, Two DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system...
Page 65 - DISH 500, One DishPro Quad LNBF, Four DishPro Receivers
Page 61 DishPro Wiring Diagrams DISH 500, One DishPro Quad LNBF, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your system following this diagram and run Che...
Page 67 - for four
Page 63 DishPro Wiring Diagrams Two Dishes, Three Single-Output DishPro LNBFs, Three Cables, DP34 Switch, Four DishPro Receivers This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. When you set up your ...
Page 70 - the other receiver from only two satellite locations.
Page 66 Chapter 4 Installation Instructions One DISH 500 with a DishPro Twin LNBF, One DISH 300 with a DishPro Single LNBF, and One DP21 Switch This diagram leaves out grounding to be clear. Make sure you ground the system per the National Electrical Code (NEC) and all local electrical codes. Note :...
Page 71 - Running Coaxial Cable
Page 67 Running Coaxial Cable Running Coaxial Cable 1. Using the shortest path possible, run the coaxial cable(s) from the ground block or switch to the satellite receiver(s). Do not kink or pinch any cable. Cables should be bent only in gentle curves. Do not use a longer cable between the satellite...
Page 72 - Connecting the Receiver to a Phone Line; PHONE JACK
Page 68 Chapter 4 Installation Instructions Connecting the Receiver to a Phone Line You must keep the receiver connected to an active telephone line. Otherwise, you may not be able to order pay per view programs or use all of the Dish Interactive features. Run a telephone cable with a standard RJ-11...
Page 73 - Select one of the following:; option. The receiver displays the same number
Page 69 Connecting the Receiver to a Phone Line 5. Select one of the following: • If you do not need to dial a prefix, select the No Prefix option. • If you need to dial a prefix (for example, dial 9 to get an outside line), select the Prefix Code option. The receiver displays the same number of box...
Page 75 - Chapter 5; Reference; ROUBLESHOOTING; Review the section in this Guide that relates to the problem.
Page 71 Chapter 5 Reference T ROUBLESHOOTING T ABLES Use these tables if you have problems using the system before calling the Customer Service Center. Many problems arise from misunderstandings of how the system works, especially when you are just becoming familiar with it. These tables cover many ...
Page 77 - Troubleshooting Tables
Troubleshooting Tables Page 73 013, 014 • You may have tried to tune to a program on a channel which you have not bought. • You must buy a channel before you can tune to a program on that channel. Call the Customer Service Center to buy the channel, or if you believe this message was displayed by mi...
Page 78 - LNBF
Page 74 Reference Chapter 5 D ISH P RO T WIN LNBF 061 • You may have set up the receiver to accept a transmission (a “download”) of the latest operating software via the satellite signal. • It is very important for the receiver to get the latest operating software, so let the receiver do so. The “do...
Page 80 - A P
Page 76 Reference Chapter 5 H EARING A P ROGRAM W ATCHING A P ROGRAM What Is Happening Possible Reason What to Do The receiver front panel Power light is on and there is a good picture on the TV set, but you do not hear any sound. • You may have muted the sound, or set the volume so low that you can...
Page 85 - Device Codes; VCR C; EVICE
Page 81 Device Codes VCR C ODES Brand Code Aiwa 588, 622, 623, 624 Akai 513, 514, 515,516, 517, 518, 519, 520, 568, Alba 546 Amstrad 588 ASA 565 Audio Dynamics 594, 600 Broksonic 559 Bush 589 Candle 580, 592, 593 Canon 542, 553, 554 Capehart 543, 546 Citizen 591, 592, 593 Craig 591, 608 Croslex 553 ...
Page 87 - Index
Page 97 Index A AudioAutomatic Event Timer 29 B Back Panel, Receiver 6Banner, Browse 22Banner, Program 22Blacked-Out Program 36Browse Banner 15 Changing Channels Using the Browse Banner 40Displaying Information on Other Programs 22Using the Browse Banner 22 Buttons Locking the Receiver Front Panel C...
Page 91 - Appendix A; Legacy antenna systems which do not have the DISH Pro logo.; port; connection on the back of the receiver.; : If you are installing a DISH Pro receiver into a system with; : If you are installing the DISH Pro receiver into a system with
Page 83 Appendix A Installing a DISH Pro Receiver in an Existing System These instructions guide you through the installation of your new DISH Pro satellite receiver in an existing system where your satellite dish(es) has already been installed and pointed for the strongest possible signal. If your ...
Page 95 - Appendix B; Limited Warranty; What the Warranty Covers; What the Warranty Does Not Cover
Appendix B Page 85 Limited Warranty This Limited Warranty is a legal document. Keep it in a safe place. Remember to retain your Bill of Sale for warranty service! Any items returned without a copyof the Proof of Purchase will be considered out of warranty. What the Warranty Covers This warranty exte...
Page 96 - Legal Limitations; Important
Appendix B Page 86 Legal Limitations REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS YOUR EXCLUSIVEREMEDY. ECHOSTAR SHALL NOT BE HELD LIABLE FOR ANY INCIDENTAL ORCONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESSED OR IMPLIEDWARRANTY ON THIS SYSTEM, NOR FOR ANY INCIDENTAL ORCONSEQUENTIAL DAMAGES RESULTI...
Page 97 - Advance Exchange Program
Page 87 Limited Warranty Advance Exchange Program The Advance Exchange Program allows you to have replacement equipment shipped immediately to you (depending upon where you live, it could take three to five business days). Along with replacement equipment, you will receive a prepaid shipping label a...
Page 98 - Residential Customer Agreement; DISH Network; THE DISH NETWORK SERVICE
Appendix B Page 88 Residential Customer Agreement Effective as of September 1, 2001 until replaced. THIS DOCUMENT DESCRIBES THE TERMS AND CONDITIONS UNDERWHICH DISH NETWORK WILL PROVIDE ITS SERVICE TO YOU. IF YOUDO NOT ACCEPT THESE TERMS AND CONDITIONS, PLEASE NOTIFY USIMMEDIATELY AND WE WILL CANCEL...
Page 100 - BILLING POLICIES AND PAYMENTS FOR SERVICES
Appendix B Page 90 I. Fees for Receivers that Independently Support Multiple Televisions. Additional fees may apply for a receiver which supports independent viewing of programming onmultiple televisions. 2. BILLING POLICIES AND PAYMENTS FOR SERVICES A. You agree to pay all amounts billed for Servic...
Page 101 - CANCELLATION OF SERVICE
Page 91 Residential Customer Agreement F. In addition to the amounts due for Services, you agree to pay the fees referenced below ("Fees") when applicable. DISH Network reserves the right to increase these Feesor add additional Fees in the future, in our sole discretion Smart Card Replacemen...
Page 103 - LIMITATION OF OUR LIABILITY; WARNING AGAINST PIRACY
Page 93 Residential Customer Agreement 7. LIMITATION OF OUR LIABILITY A. WE WILL NOT BE LIABLE FOR ANY INTERRUPTIONS IN SERVICE OR LIABLE FOR ANY DELAY OR FAILURE TO PERFORM, IF SUCH DELAY ORNONPERFORMANCE ARISES IN CONNECTION WITH THE TERMINATION OFA LL O R A P ORT IO N O F T HE SE RV I CES , T HE ...
Page 104 - Staying Legal; Telephone Communication
Appendix B Page 94 Staying Legal Title 47, Section 605(e)4, United States Code (U.S.C.) makes it a federal crime to modify this receiver to enable it to receive encrypted (scrambled) television programming without payment of required subscriptions. Conviction can result in a fine of up to $500,000 a...
Page 105 - FCC Compliance; Radio Interference
Page 95 FCC Compliance company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you ...
