Dell PowerEdge 6600 - User Manual

Figure A -5 shows the location of the connectors on each side of the SCSI backplane board. Figure A- 5. Connectors on the SCSI Backplane Board   Peripheral Riser Card Connectors See Figure A -6 and Table A -4 for the location and description of the peripheral riser card connectors. Figure A- 6. Peri...

Disabling a Forgotten Password The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in the User's Guide . A password jumper on the I/O riser card enables these password features or disables t...

Back to Contents Page Introduction Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide     Other Documents You May Need    Obtaining Technical Assistance Your system is a high-speed server that offers significant service and upgrade features. The system includes the following servic...

Back to Contents Page Indicators, Messages, and Codes Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide  Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor ...

Front-Panel Indicators and Features Additional indicators are located behind the bezel for system power and hard drives. The CD and diskette drives have green activity indicators. The front-panel LCD provides status information using an alphanumeric character display (see " LCD Status Messages &...

SCSI Hard-Drive Indicator Codes Each SCSI hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 2 -4 ). The indicators provide information on the status of the respective hard drive. Table 2 -2 lists the drive indicator codes. Figure 2- 4. SCSI Hard- Drive Indica...

Power-Supply Indicator Codes Each hot-pluggable power supply has three indicators that can provide information on power status, fault, and the presence of AC power (see Figure 2 -5 ). Table 2 -3 lists the power-supply indicator codes. Figure 2- 5. Power- Supply Indicators     NIC Indicator Codes Eac...

Expansion-Slot Indicator Codes An indicator is located beside each PCI hot-pluggable expansion slot (see Figure 2 -7 ). The indicators show through the back-panel vents. Table 2 -5 lists the codes for these indicators. Figure 2- 7. Expansion- Slot Indicators     LCD Status Messages The system's beze...

Solving Problems Described by LCD Status Messages When a single message appears on the LCD, locate the code in Table 2 -6 and perform the suggested corrective action. The code on the LCD can often specify a very precise fault condition that is easily remedied. For example, if the code E0280  MISSING...

System Beep Codes When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem. When a beep code is emitted, record it on a copy of the Diagnostics Checklist in " Getting Help ," and then look it up in Tabl...

Back to Contents Page Finding Software Solutions Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide     Installing and Configuring Software    Using Software Because most systems have several application programs installed in addition to the operating system, isolating a software p...

Back to Contents Page Running the System Diagnostics Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide     Features of the System Diagnostics    When to Use the System Diagnostics    Starting the System Diagnostics    How to Use the System Diagnostics    How to Use the Device Grou...

interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly. To test a particular device, select Test One Device . For a complete check of the system, select Test All Devices and then selec...

Back to Contents Page Troubleshooting Your System  Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide  If your system is not working as expected, begin troubleshooting by using the procedures in this section. This section guides you through some initial checks and procedures that c...

See " Troubleshooting the Video Subsystem ." 5.   Is the keyboard working properly? See " Troubleshooting the Keyboard ." 6.   Are the mouse and printer working properly? See " Troubleshooting the Basic I/O Functions ." Start-Up Routine Looking at and listening to the system ...

  Closing the Bezel 1.   Swing the bezel closed until it snaps into place. 2.   Using the system key, lock the bezel. System Covers The system is enclosed by a bezel and two covers. To upgrade or troubleshoot the system, remove the system covers to gain access to internal components. The back cover ...

Removing the Front Cover 1.   Remove the back cover (see " Removing the Back Cover "). 2.   Slide the front cover backward and grasp the cover at both ends (see Figure 5 -4 ). 3.   Carefully lift the cover away from the system. Figure 5- 4. Removing and Replacing the Front Cover   Replacing ...

l System error message indicates a keyboard problem Action 1.   Look at the keyboard and the keyboard cable for any signs of damage. If the keyboard and its cable appear to be free of physical damage and the keys work, go to step 3. If the keyboard or its cable are damaged, continue to step 2. 2.   ...

3.   Ensure that the appropriate drivers are installed and the protocols are bound. 4.   Enter the System Setup program and confirm that the NICs are enabled (see "Using the System Setup Program" in the User's Guide ). 5.   Ensure that the NICs, hubs, and switches on the network are all set ...

l Excessive humidity Action 1.   Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.   Remove the back cover (see " Removing the Back Cover "). 3.   Remove the front cover (see " Removing the Front Cover "). 4.   Remove al...

Problem l System caution indicator is amber l Front-panel status LCD indicates a problem with power supply l P o w e r-supply fault indicator signifies a problem Action 1.   Locate the faulty power supply. The power supply's fault indicator is lit (see Figure 2 -5 ). 2.   Squeeze the power-supply ha...

Problem l Error message indicates a microprocessor problem l Error message indicates a microprocessor board problem l Front-panel status LCD indicates a problem with microprocessors, VRMs, or the microprocessor board l A heat sink is not installed for each microprocessor Action 1.   Observe the prec...

9.   Perform the I/O devices tests in the system diagnostics. If the problem persists, see " Getting Help ." Troubleshooting the I/O Board Problem l Error message indicating an I/O board problem (expansion-card problem) Action 1.   Observe the precautions in " Safety First — For You and ...

Troubleshooting System Memory Problem l Faulty memory module l Faulty memory riser card l Faulty microprocessor board Action 1.   Turn on the system, including any attached peripherals. If there are no error messages, go to step 18. 2.   Enter the System Setup program to check the system memory sett...

18.   Run the system memory test in the system diagnostics. If the test does not complete successfully, see " Getting Help ." Troubleshooting the Diskette Drive Problem l Error message indicates a diskette-drive problem Action 1.   Enter the System Setup program and verify that the system is...

4.   Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet. 5.   Ensure that the CD/diskette drive assembly is properly installed (see " Removing the CD/Diskette Drive Tray " in "Installing Drives"). 6.   Connect the system to i...

l Faulty hard drive l Faulty SCSI backplane board l Faulty or loose SCSI cable connections to a RAID controller card Action 1.   Reboot your system and enter the SCSI configuration utility by pressing <Ctrl><h>, <Ctrl><a>, or <Ctrl><m>, depending on the controller...

Back to Contents Page Installing System Options Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide  This section describes how to install the following options: l Expansion cards l Memory upgrades l Microprocessor upgrades This section also includes instructions for replacing: l F ...

Removing a Cooling Fan 1.   Loosen the thumbscrew that secures the back cover to the chassis (see " Removing the Back Cover " in "Troubleshooting Your System"). 2.   Slide the back cover backward to the service position. The back cover service position allows you to remove and replac...

1.   Lower the fan into the fan assembly until the fan snaps into position (see Figure 6 -2 ). 2.   Rotate the handle down into the installed position. 3.   Slide the back cover forward. 4.   Tighten the thumbscrew that secures the back cover to the chassis (see " Replacing the Back Cover " ...

Replacing the AC Power Module 1.   Replace the AC power module by sliding the module into the chassis (see Figure 6 -4 ). 2.   Tighten the thumbscrew that secures the AC power module to the chassis. 3.   Connect the system to the electrical outlet and turn on the system, including any attached perip...

If you install expansion cards, you may have some difficulty in directly determining the bus number of a controller on a particular expansion card. However, the PCI bus scan order listed in Table 6 -1 can help you determine the relative numbering of PCI buses within the expansion slots. For example,...

5.   When the card is seated in the connector, close the expansion-card latch and the card-guide latch (see Figure 6 -5 ). 6.   Connect any cables that should be attached to the card. See the documentation that came with the card for information about its cable connections. 7.   Press the notify but...

Peripheral Riser Card The peripheral riser card provides the communication signals for the CD/diskette assembly and the control panel. Removing the Peripheral Riser Card 1.   Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.   Remove th...

Removing the I/O Riser Card 1.   Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. 2.   Remove the back cover (see " Removing the Back Cover " in "Troubleshooting Your System"). 3.   Disconnect the following I/O riser card ...

2.   Remove the system front cover (see " Removing the Front Cover " in "Troubleshooting Your System"). 3.   Grasp the memory riser card ejectors, and rotate the ejectors up to release the card from the microprocessor board (see Figure 6 -8 ). 4.   Lift the memory riser card straight...

When you install memory modules, follow these guidelines: l Each bank must contain identical modules. You must install memory modules in matched sets of four, two in each memory riser card (see Figure 6 -9 ). l Install identical memory modules in sockets A and B for bank 1 before installing modules ...

to make sure that the memory modules are firmly seated in their sockets. 7.   Run the system memory test in the system diagnostics. Installing Memory Modules 1.   Remove the memory riser cards (see " Removing the Memory Riser Cards "). 2.   Locate the memory module sockets on each memory ris...

3.   Remove the back cover (see " Removing the Back Cover " in "Troubleshooting Your System"). 4.   Remove the front cover (see " Removing the Front Cover " in "Troubleshooting Your System"). 5.   Raise the following components to the service position: l Memory riser ...

The following items are included in the microprocessor upgrade kit: l A microprocessor l A heat sink l A VRM, if you are adding additional microprocessors Adding or Replacing a Microprocessor 1.   Remove the microprocessor tray (see " Removing the Microprocessor Tray "). 2.   Place the micro...

System Setup program and displays the microprocessor ID number, operating speed, processor bus, and cache information. 23.   Press <F2> to enter the System Setup program, and check that the microprocessor categories match the new system configuration (see "Using the System Setup Program...

Back to Contents Page Installing Drives Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide     SCSI Interface Cables    SCSI Configuration Information    Peripheral Bay    External SCSI Tape Drive    SCSI Hard Drives    CD and Diskette Drives    Installing a RAID Controller Card   ...

4.   Slide the tape drive into the peripheral bay. 5.   Connect the tape drive's power cable to the power distribution board and to the tape drive. 6.   Connect the tape drive's interface cable to the tape drive and to the I/O riser card. 7.   Check all cable connections that may have been loosened ...

  4.   Insert the hard drive into the drive bay (see Figure 7 -1 ). 5.   Close the hard-drive handle to lock it in place. 6.   Close the front bezel (see " Closing the Bezel " in "Troubleshooting Your System"). 7.   Install any required SCSI device drivers (see "Installing and Co...

Figure 7- 2. Removing and Replacing the CD/Diskette Drive Tray   Installing a RAID Controller Card Follow these general guidelines when installing a RAID controller card. For specific instructions, see the documentation supplied with the controller card. 1.   Unpack the RAID controller card, and pre...

Back to Contents Page Getting Help Dell™ PowerEdge™ 6600 Systems Installation and Troubleshooting Guide     Help Overview    Dell Contact Numbers Help Overview This section describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to con...

[email protected] [email protected] (for Asian/Pacific countries only) l Electronic Information Service [email protected] AutoTech Service Dell's automated technical support service — AutoTech — provides recorded answers to the questions most frequently asked by Dell customers about their portable a...

Dell Contact Numbers The following table provides country-specific access codes and telephone numbers, websites, and email addresses that you can use to contact Dell. The codes required depend on where you are calling from as well as the destination of your call; in addition, each country has a diff...