Dell B5460DN - Manual

1 2 3 4 5 1 Right side 305 mm (12 in.) 2 Front 508 mm (20 in.) 3 Left side 305 mm (12 in.) 4 Rear 305 mm (12 in.) 5 Top 115 mm (4.5 in.) Printer configurations Basic model 1 2 4 3 1 Standard bin 2 Printer control panel 3 Multipurpose feeder 4 Standard 550 ‑ sheet tray (Tray 1) Learning about the pri...

Fully configured model CAUTION—TIPPING HAZARD: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a high-capacity tray or more than one option. If youpurchased a printer with a similar configuration, you may n...

Using the printer control panel 1 2 3 4 5 6 7 8 9 10 Use the To 1 Display • View the printer status. • Set up and operate the printer. 2 Select button Submit changes made in the printer settings. 3 Arrow buttons Scroll up and down or left and right. 4 Keypad Enter numbers, letters, or symbols. 5 Sle...

Indicator light color and its corresponding printer status Indicator light Printer status Off The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing. Solid green The printer is on, but idle. Blinking red The printer requires user intervention....

Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and then unplug the powercord from the electrical outlet before con...

6 Tighten the screws on the controller board shield. 7 Reattach the controller board access cover. 2 1 Installing a memory card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the print...

Installing an Internal Solutions Port The controller board supports one optional Internal Solutions Port (ISP). Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up...

11 Connect the ISP solution interface cable into the receptacle of the controller board. Note: The plugs and receptacles are color-coded. Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setti...

Installing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electr...

Removing a printer hard disk Note: This task requires a flathead screwdriver. CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cordfrom the electric...

3 Remove the screws holding the printer hard disk in place. 4 Remove the printer hard disk. 5 Set aside the printer hard disk. Installing hardware options Order of installation CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to li...

Install the printer and any hardware options you have purchased in the following order: • Caster base • 2100 ‑ sheet tray or spacer • Optional 550 ‑ sheet tray • Printer For more information on installing a caster base, optional 550 ‑ sheet tray, spacer, or 2100 ‑ sheet tray, see the setup sheet tha...

6 Align the printer with the tray, and then slowly lower the printer into place. 7 Turn the printer back on. Note: When the printer software and any optional trays are installed, you may need to manually add the options in the printer driver to make them available for print jobs. For more informatio...

1 2 3 4 5 6 Use the To 1 Parallel port Connect the printer to a computer. Note: This can also be used in installing an optional Internal Solutions Port (ISP). 2 USB port Attach an optional wireless network adapter. 3 Ethernet port Connect the printer to a network. 4 USB printer port Connect the prin...

Setting up the printer software Installing the printer software Note: If you installed the printer software on the computer before but need to reinstall the software, then uninstall the current software first. For Windows users 1 Close all open software programs. 2 Insert the Software and Documentat...

For Macintosh users 1 Close all open applications. 2 Insert the Software and Documentation CD. If the installation dialog does not appear after a minute, then click the CD icon on the desktop. 3 Double-click the software installer package, and then follow the instructions on the computer screen. Not...

Networking Notes: • Purchase a wireless network adapter first before setting up the printer on a wireless network. For moreinformation, contact the place where you purchased the printer. • A Service Set Identifier (SSID) is a name assigned to a wireless network. Wired Equivalent Privacy (WEP), Wi-Fi...

For Macintosh users 1 Allow the network DHCP server to assign an IP address to the printer. 2 Obtain the printer IP address either: • From the printer control panel • From the TCP/IP section in the Network/Ports menu • By printing a network setup page or menu settings page, and then finding the TCP/...

For Macintosh users 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel. The IP address appears as four sets of numbersseparated by periods, such as 123.123.123.123. • If you are using a proxy server, then...

d Select Advanced , and then click Continue . e From the Configure Printer Connection dialog, select a port. f If the port is not in the list, then click Refresh , or navigate to: Add port > select a port type > enter the necessary information > OK g Click Continue > Finish . 3 Set the C...

Printing a network setup page If the printer is attached to a network, then print a network setup page to verify the network connection. This pagealso provides important information that aids network printing configuration. 1 From the printer control panel, navigate to: > Settings > > Repor...

Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information,see “Avoiding jams” on page 152 and “Storing paper” on page 67. Setting the paper size and type 1 From the printer control panel, navigate to: > ...

• Make sure the paper is below the maximum paper fill indicator. Warning—Potential Damage: Overfilling the tray can cause paper jams. 6 For custom ‑ or Universal ‑ size paper, adjust the paper guides to lightly touch the sides of the stack, and then lock the length guide. 7 Insert the tray. 8 From t...

c Remove the A5 length guide from its holder. 1 2 d Insert the A5 length guide into its designated slot. Note: Press the A5 length guide until it clicks into place. Loading A4 ‑ , letter ‑ , legal ‑ , oficio ‑ , and folio ‑ size paper a Pull up and slide the width guide to the correct position for t...

6 From the printer control panel, set the size and type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems. Loading the multipurpose feeder 1 Pull down the multipurpose feeder door. Note: Do not load or cl...

Linking and unlinking trays Linking and unlinking trays 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer control panel in the TCP/IP section under the Network/Portsmenu. The IP address appears as four sets of numbers...

3 Press . 4 Press Custom Types , and then verify if the new custom paper type name has replaced the custom name. Assigning a custom paper type name Using the Embedded Web Server 1 Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address in t...

Paper and specialty media guide Notes: • Make sure the paper size, type, and weight are set correctly on the computer or printer control panel. • Flex, fan and straighten specialty media before loading it. • The printer may print at a reduced speed to prevent damage to the fuser. Using specialty med...

• Adjust the width guides to fit the width of the envelopes. • Before loading the envelopes on the tray, flex and fan the envelopes to loosen them. Straighten the edges on alevel surface. Note: A combination of high humidity (over 60%) and high printing temperature may wrinkle or seal envelopes. Tip...

Curl Curl is the tendency for paper to curl at its edges. Excessive curl can cause paper feeding problems. Curl can occur afterthe paper passes through the printer, where it is exposed to high temperatures. Storing paper unwrapped in hot, humid,cold, or dry conditions, even in the trays, can contrib...

2 Be selective about the origin of wood fiber. Buy from suppliers who carry certifications such as the ForestryStewardship Council (FSC) or The Program for the Endorsement of Forest Certification (PEFC). These certificationsguarantee that the paper manufacturer uses wood pulp from forestry operators...

Paper type 550 ‑ sheet tray 2100 ‑ sheet tray Multipurpose feeder Duplex Paper Card stock X Plain Envelope X X Rough Envelope X X Paper and Vinyl Labels X X Pharmacy labels X Transparencies X X Paper sizes supported by the printer Paper size 1 Dimensions Standard oroptional550 ‑ sheet tray Optional2...

Paper size 1 Dimensions Standard oroptional550 ‑ sheet tray Optional2100 ‑ sheet tray Multipurposefeeder Duplex Universal 2 105 x 148 mm to216 x 356 mm(4.13 x 5.83 in. to8.5 x 14 in.) X 70 x 127 mm to216 x 356 mm(2.76 x 5 to8.5 x 14 in.) X X X 7 3/4 Envelope(Monarch) 98 x 191 mm(3.9 x 7.5 in.) X X 9...

Paper size 4 ‑ bin mailbox High ‑ capacity output expander Staple finisher Staple, hole punch finisher JIS B5 1 1 Executive 1 1 Letter A4 Legal 1 Folio 1 Statement 1 1 Universal X X Envelopes X X X 1 The finisher stacks the paper but does not staple or punch holes in it. 2 The finisher staples the p...

Printing Printing a document Printing a document 1 From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. 2 Send the print job: For Windows users a With a document open, click File > Print . b Click Properties , Preferences , Options , or Setup . ...

Using the printer control panel 1 From the printer control panel, navigate to: > Settings > > Print Settings > > Quality Menu > > Toner Darkness 2 Adjust the toner darkness, and then press . Printing from a flash drive Supported flash drives and file types Notes: • High ‑ speed ...

2 From the printer control panel, select the document you want to print. 3 Press the left or right arrow button to specify the number of copies for printing, and then press . Notes: • Do not remove the flash drive from the USB port until the document has finished printing. • If you leave the flash d...

Printing information pages For more information on printing information pages, see “Printing a menu settings page” on page 42 and “Printing anetwork setup page” on page 43. Printing a font sample list 1 From the printer control panel, navigate to: > Settings > > Reports > > Print Font...

Understanding printer menus Menus list Paper Menu Reports Network/Ports Default Source Paper Size/Type Configure MP Substitute Size Paper Texture Paper Weight Paper Loading Custom Types Universal Setup Bin Setup Menu Settings Page Device Statistics Stapler Test Network Setup Page 1 Profiles List Pri...

Configure MP menu Use To Configure MP CassetteManualFirst Determine when the printer selects paper from the multipurpose feeder. Notes: • Cassette is the factory default setting. Cassette configures themultipurpose feeder as the automatic paper source. • Manual sets the multipurpose feeder only for ...

Use To Custom [x] Texture SmoothNormalRough Specify the relative texture of the custom paper loaded in a specific tray. Note: Normal is the factory default setting. Paper Weight menu Use To Plain Weight LightNormalHeavy Specify the relative weight of the plain paper loaded. Note: Normal is the facto...

Use To Rough Envelope Weight LightNormalHeavy Specify the relative weight of the rough envelope loaded. Note: Normal is the factory default setting. Letterhead Weight LightNormalHeavy Specify the relative weight of the letterhead loaded. Note: Normal is the factory default setting. Preprinted Weight...

Custom Types menu Use To Custom Type [x] PaperCard StockTransparencyRough/CottonLabelsEnvelope Associate a paper or specialty media type with a factory default custom type name or a user ‑ defined custom name created from the Embedded Web Server. Notes: • Paper is the factory default setting. • The ...

Use To Feed Direction Short EdgeLong Edge Specify the feed direction if the paper can be loaded in either direction. Notes: • Short Edge is the factory default setting. • Long Edge appears only when the longest edge is shorter than themaximum width supported in the tray. Bin Setup menu Use To Output...

Use To Assign Type/Bin Plain Paper BinCard Stock BinTransparency BinRecycled BinLabels BinVinyl Labels BinBond BinEnvelope BinRough Envelope BinLetterhead BinPreprinted BinColored BinLight Paper BinHeavy Paper BinRough/Cotton BinCustom [x] Bin Select a bin for each supported paper type. For each typ...

Use To Profiles List Print a list of profiles stored in the printer. Note: This menu item appears only when LDSS is enabled. Print Fonts PCL FontsPostScript Fonts Print a report of all the fonts available for the printer language currently set inthe printer. Note: A separate list is available for PC...

Use To Standard Network Setup ORNetwork [x] Setup ReportsNetwork CardTCP/IPIPv6WirelessAppleTalk Show and set the printer network settings. Note: The Wireless menu appears only when the printer is connected to a wireless network. Reports menu To access the menu, navigate to either of the following: ...

Use To Backup DNS Server Address View or change the backup DNS server addresses. Backup DNS Server Address 2 Backup DNS Server Address 3 Enable HTTPS YesNo View or change the current HTTPS setting. Note: Yes is the factory default setting. IPv6 menu To access the menu, navigate to either of the foll...

Use To Wi ‑ Fi Protected Setup Start Push Button MethodStart PIN Method Establish a wireless network and enable network security. Notes: • Start Push Button Method connects the printer to a wirelessnetwork when buttons on both the printer and the access point(wireless router) are pressed within a gi...

Use To View Address Show the assigned AppleTalk address. Note: The AppleTalk address can be changed only from the Embedded Web Server. Set Zone [list of zones available on the network] Provide a list of AppleTalk zones available on the network. Note: The default zone for the network is the factory d...

Use To Parity EvenOddNoneIgnore Set the parity for serial input and output data frames. Note: None is the factory default setting. Honor DSR OnOff Determine whether the printer uses the DSR Signal. Notes: • Off is the factory default setting. • DSR is a handshaking signal used by most serial cables....

Use To Device ‑ Initiated E ‑ mail NoneUse Device SMTP Credentials Specify what credentials will be used when communicating to the SMTPserver. Some SMTP servers require credentials to send an e-mail. Notes: • None is the factory default setting for Device ‑ Initiated E ‑ mail and User ‑ Initiated E ...

Use To Repeat Job Expiration Off1 hour4 hours24 hours1 week Set a time limit on how long the printer stores print jobs. Verify Job Expiration Off1 hour4 hours24 hours1 week Set a time limit on how long the printer stores print jobs needing verification. Reserve Job Expiration Off1 hour4 hours24 hour...

Security Audit Log menu Use To Export Log Let an authorized user export the audit log. Notes: • To export the audit log from the printer control panel, a flash drive must beattached to the printer. • The audit log can be downloaded from the Embedded Web Server and savedon a computer. Delete Log YesN...

Settings menu General Settings General Settings menu Use To Display Language EnglishFrancaisDeutschItalianoEspanolDanskNorskNederlandsSvenskaPortugueseSuomiRussianPolskiGreekMagyarTurkceCeskySimplified ChineseTraditional ChineseKoreanJapanese Set the language of the text that appears on the printer ...

Use To Hibernate Timeout on Connection Do Not HibernateHibernate To set the printer to follow the setting of “Hibernate Timeout” evenwhen an active Ethernet connection exists. Notes: • If “Hibernate Timeout on Connection” is set to “Do NotHibernate,” then the printer never automatically hibernates. ...

Print Settings Setup menu Use To Printer Language PCL EmulationPS Emulation Set the default printer language. Notes: • PCL Emulation is the factory default setting. • PostScript emulation uses a PostScript interpreter forprocessing print jobs. • PCL Emulation uses a PCL interpreter for processing pr...

Use To Download Target RAMFlashDisk Set the storage location for downloads. Notes: • RAM is the factory default setting. Storing downloads in theRAM is temporary. • Storing downloads in a flash memory or in a printer hard diskplaces them in permanent storage. Downloads remain in theflash memory or p...

Quality menu Use To Print Resolution 300 dpi600 dpi1200 dpi1200 Image Q2400 Image Q Specify the printed output resolution in dots per inch. Note: 600 dpi is the factory default setting. Pixel Boost OffFontsHorizontallyVerticallyBoth directionsIsolated Enable more pixels to print in clusters for clar...

Use To Log File Prefix Specify the prefix you want for the log file name. Note: The current host name defined in the TCP/IP menu is used as the default log file prefix. Utilities menu Use To Remove Held Jobs ConfidentialHeldNot RestoredAll Delete confidential and held jobs from the printer hard disk...

PCL Emul menu Use To Font Source ResidentDiskDownloadFlashAll Specify the set of fonts used by the Font Name menu. Notes: • “Resident” is the factory default setting. Resident shows the factorydefault set of fonts downloaded in the RAM. • “Flash” and “Disk” settings show all fonts resident in that o...

Use To Tray Renumber View Factory Defaults MPF Default = 8T1 Default = 1T1 Default = 4T1 Default = 5T1 Default = 20T1 Default = 21Env Default = 6MPaper Default = 2MEnv Default = 3 Display the factory default setting assigned to each tray or feeder. Tray Renumber Restore Defaults YesNo Restore all tr...

Use To Font Size 1–255 pt Set the default font size for HTML documents. Notes: • 12 pt is the factory default setting. • Font size can be increased in 1 ‑ point increments. Scale 1–400% Scale the default font for HTML documents. Notes: • 100% is the factory default setting. • Scaling can be increase...

Use To Orientation PortraitLandscapeReverse PortraitReverse Landscape Set the image orientation. Note: Portrait is the factory default setting. Help menu The Help menu consists of a series of Help pages that are stored in the printer as PDFs. They contain information aboutusing the printer and perfo...

Saving money and the environment Saving paper and toner Studies show that as much as 80% of the carbon footprint of a printer is related to paper usage. You can significantlyreduce your carbon footprint by using recycled paper and the following printing suggestions, such as printing on bothsides of ...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Gene...

Use To On Reduce printer noise. Notes: • Print jobs process at a reduced speed. • Printer engine motors do not start until a documentis ready to print. There is a short delay before thefirst page is printed. • The alarm control and cartridge alarm sounds areturned off. • The printer ignores the Adva...

Using Hibernate mode Hibernate is an ultra ‑ low ‑ power operating mode. When operating in Hibernate mode, all other systems and devices are powered down safely. Notes: • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press ofthe Sleep button wak...

Notes: • View the printer IP address in the TCP/IP section in the Network/Ports menu. The IP address appears as foursets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. 2 Click Settings > Gene...

Securing the printer Using the security lock feature The printer is equipped with a security lock feature. When a lock compatible with most laptop computers is attached,the printer is locked. When locked, the controller board shield and the controller board cannot be removed. Attach asecurity lock t...

• The printer is being removed from your premises for service. • The printer is being sold to another organization. Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high ‑ security environments, it may be necessary to take additional steps to ...

Erasing printer hard disk memory Note: Some printer models may not have a printer hard disk installed. Configuring Disk Wiping in the printer menus lets you remove residual confidential material left by print jobs by securelyoverwriting files that have been marked for deletion. Using the printer con...

3 From the Disk Encryption menu, select Enable . Notes: • Enabling disk encryption will erase the content of the printer hard disk. • Disk encryption can take from several minutes to more than an hour, during which the printer will beunavailable for other user tasks. Using the printer control panel ...

Maintaining the printer Periodically, certain tasks are required to maintain optimum performance of your printer. Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Estimated number of remaining pages The est...

Emptying the hole punch box 1 Pull out the hole punch box. 2 Empty the container. 3 Insert the emptied hole punch box back into the finisher until it clicks into place. Checking the status of parts and supplies A message appears on the printer display when a replacement supply item is needed or when...

Configuring supply notifications from the Embedded Web Server You can determine how you would like to be notified when supplies run nearly low, low, very low, or reach theirend ‑ of ‑ life by setting the selectable alerts. Notes: • Selectable alerts can be set on the toner cartridge, imaging unit, a...

3 Select your printer, and then navigate to: Status Monitor Center > Order Supplies 4 From the Order Printer Supplies dialog, do any of the following: • Click Order Online to order supplies on the Internet. • Click Order by Phone to order supplies by phone. Ordering supplies using Printer Home 1 ...

Replacing supplies Replacing the toner cartridge 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 1 2 Pull the cartridge out of the printer using the handle. 3 Unpack the new toner cartridge, then remove the packing material, and then shake the cartridge to redistributethe ...

Replacing the imaging unit 1 Lift the front cover, and then pull down the multipurpose feeder door. 2 1 2 Pull the cartridge out of the printer using the handle. 3 Pull the imaging unit out of the printer using the handle. 1 2 4 Unpack the new imaging unit, and then remove all packing materials. War...

8 Close the multipurpose feeder door and the front cover. 2 1 Replacing a staple cartridge 1 Open the stapler door. 2 Pull down the latch of the staple cartridge holder, and then pull the holder out of the finisher. Maintaining the printer 145

3 Squeeze both sides of the empty staple case with your fingers, and then remove the staple case from the cartridge. 1 1 2 4 Insert the front side of the new staple case into the staple cartridge, and then push the rear side into the cartridge. 1 2 5 Push the staple cartridge into the finisher until...

Moving the printer to another location The printer and its hardware options can be safely moved to another location by following these precautions: • Any cart used to move the printer must have a surface able to support the full footprint of the printer. • Any cart used to move the hardware options ...

Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When thereis an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Stat...

Restoring factory default settings If you want to keep a list of the current menu settings for reference, then print a menu settings page before restoringthe factory default settings. For more information, see “Printing a menu settings page” on page 42. If you want a more comprehensive method of res...

Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. For more information, see“Avoiding jams” on page 152. If jams occur, then follow the steps outlined in this chapter. Note: Jam recovery is set to Auto by default. The printer reprints jammed pages unl...

• Do not slide the paper into the tray. Load paper as shown in the illustration. • Make sure the guides in the tray or the multipurpose feeder are properly positioned and are not pressing tightlyagainst the paper or envelopes. • Push the tray firmly into the printer after loading paper. • If you are...

– If the bin extender is longer than the size of the paper you are printing on, then the edges become unevenand the paper is not stacked properly. For example, if you are printing on a letter-size paper and the binextender is set to legal-size, then the paper does not stack properly. • If paper need...

Troubleshooting Understanding the printer messages Cartridge, imaging unit mismatch [41.xy] 1 Check if the toner cartridge and imaging unit are both MICR (Magnetic Imaging Content Recording) or non-MICR supplies. Note: For a list of supported supplies, contact the place where you purchased the print...

Disk must be formatted for use in this device From the printer control panel, select Format disk to format the printer hard disk and clear the message. Note: Formatting deletes all the files stored in the printer hard disk. Disk near full. Securely clearing disk space. Try one or more of the followi...

Install bin [x] Try one or more of the following: • Install the specified bin: 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Install the specified bin. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. • Cancel the print jo...

Maintenance kit very low [80.xy] You may need to order a maintenance kit very soon. For more information, contact technical support or your Dell printer dealer, and then report the message. If necessary, press on the printer control panel to clear the message and continue printing. Memory full [38] ...

Reinstall missing or unresponsive cartridge [31.xy] Try one or more of the following: • Check if the toner cartridge is missing. If missing, install the toner cartridge. For information on installing the cartridge, see the “Replacing supplies” section of the User’s Guide . • If the toner cartridge i...

Remove paper from bin [x] Remove paper from the specified bin to clear the message and continue printing. Note: If removing the paper does not clear the message, then select Continue on the printer control panel. Remove paper from [linked set bin name] Remove paper from the specified bin to clear th...

Some held jobs were not restored From the printer control panel, select Continue to clear the message and continue printing. Note: Held jobs that are not restored remain in the printer hard disk and are inaccessible. Standard network software error [54] Try one or more of the following: • From the p...

Too many flash options installed [58] 1 Turn off the printer. 2 Unplug the power cord from the electrical outlet. 3 Remove the extra flash memory. 4 Connect the power cord to a properly grounded electrical outlet. 5 Turn the printer back on. Too many trays attached [58] 1 Turn off the printer. 2 Unp...

USB port [x] disabled [56] Try one or more of the following: • From the printer control panel, select Continue to clear the message and continue printing. The printer discards any data received through the specified serial port. • Select Reset active bin to reset the active bin for a linked set of b...

Printer display is blank Action Yes No Step 1 Press the Sleep button on the printer control panel. Does Ready appear on the printer display? The problem is solved. Go to step 2. Step 2 Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. Do Please wait and Ready ap...

Action Yes No Step 4 Check if the tray is available in the printer driver. Note: You may need to manually add the tray in the printer driver to make it available for print jobs. For more information, see “Updatingavailable options in the printer driver” on page 35. Is the tray available in the print...

Action Yes No Step 4 a Check if the internal option is selected. It may be necessary to manually add the internal option in the printerdriver to make it available for print jobs. For more information, see“Updating available options in the printer driver” on page 35. b Resend the print job. Does the ...

Action Yes No Step 2 a Turn off the printer, then wait about 10 seconds, and then turn theprinter back on. b Resend the print job. Is the tray working? The problem is solved. Go to step 3. Step 3 Check if the tray is installed and recognized by the printer. Print a menu settings page, and then check...

Action Yes No Step 2 Check the cable and the ISP connection. a Use the correct cable, and then make sure it is securely connected tothe ISP. b Check if the ISP solution interface cable is securely connected into thereceptacle of the controller board. Note: The ISP solution interface cable and the re...

Paper frequently jams Action Yes No Step 1 a Pull out the tray, and then do one or more of the following: • Make sure paper lies flat in the tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicators on the tray. • Check if the paper guides are aligned a...

Solving print problems Printing problems Confidential and other held jobs do not print Action Yes No Step 1 a From the printer control panel, open the Held Jobs folder, and thenverify that your print job is listed. b Resend the print job. For more information, see “Printing confidential and other he...

Error message about reading the flash drive appears Action Yes No Step 1 Check if the flash drive is inserted into the front USB port. Note: The flash drive will not work if it is inserted into the rear USB port. Is the flash drive inserted into the front USB port? Go to step 2. Insert the flash dri...

Job prints from the wrong tray or on the wrong paper Action Yes No Step 1 a Check if you are printing on paper that is supported by the tray. b Resend the print job. Did the job print from the correct tray or on the correct paper? The problem is solved. Go to step 2. Step 2 a From the Paper menu on ...

Action Yes No Step 3 Reduce the complexity of the print job by eliminating the number and sizeof fonts, the number and complexity of images, and the number of pagesin the job. Did the job print and collate correctly? The problem is solved. Contact technical support . Multiple ‑ language PDF files do...

Action Yes No Step 4 a Disable the Page Protect feature. From the printer control panel, navigate to: Settings > General Settings > Print Recovery > Page Protect > Off b Resend the print job. Did the job print? The problem is solved. Go to step 5. Step 5 Install additional printer memory...

Action Yes No Step 5 a Turn off the printer, then wait for about 10 seconds, and then turn theprinter back on. b Resend the print job. Do the jobs print? The problem is solved. Go to step 6. Step 6 a Remove, and then reinstall the printer software. For moreinformation, see “Installing the printer so...

Action Yes No Step 1 a Open the trays, and then check if they contain paper of the same sizeand type. • Check if the paper guides are in the correct positions for the sizeof the paper loaded in each tray. • Check if the paper size indicators on the paper guides are alignedwith the paper size indicat...

Print quality problems Characters have jagged or uneven edges Action Yes No Step 1 a Print a font sample list to check if the fonts you are using are supportedby the printer. 1 From the printer control panel, navigate to: Menus > Reports > Print Fonts 2 Select PCL Fonts or PostScript Fonts . b...

Action Yes No Step 2 From the printer control panel, set the paper size and type in the Papermenu to match the paper loaded in the tray. Do the paper size and type match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings to match...

Gray background on prints ABCDE ABCDE ABCDE Leading edge Trailing edge Action Yes No Step 1 a From the Quality Menu on the printer control panel, decrease thetoner darkness. Note: 8 is the factory default setting. b Resend the print job. Did the gray background disappear from the prints? The problem...

Action Yes No Step 1 a Make sure your software program is using a correct fill pattern. b Resend the print job. Do horizontal voids appear on prints? Go to step 2. The problem is solved. Step 2 a Load the specified tray or feeder with a recommended type of paper. b Resend the print job. Do horizonta...

Action Yes No Step 2 From the printer control panel, set the paper size in the Paper menu tomatch the paper loaded in the tray. Does the paper size match the paper loaded in the tray? Go to step 3. Do one or more of thefollowing: • Specify the papersize from the traysettings to matchthe paper loaded...

Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Is the paper still curled? Contact technical support . The problem is solved. Print irregularities ) ) ABCDE ABCDE ...

Action Yes No Step 5 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do print irregularities still appear? Go to step 6. The problem is solved. Step 6 Replace the imaging unit, and the...

Action Yes No Step 3 a Depending on your operating system, specify the paper type, textureand weight from Printing Preferences or from the Print dialog. b Resend the print job. Is the print still too dark? Go to step 4. The problem is solved. Step 4 Check if the paper loaded in the tray has texture ...

Printer is printing blank pages Action Yes No Step 1 a Check if there is packing material left on the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Check if the packing material is properly removed from the imagingunit. Warning—Potential Damage: Do not expose the imaging u...

Printer is printing solid black pages Action Yes No Step 1 a Reinstall the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print quality probl...

Action Yes No Step 2 a Replace the fuser if the distance between the defects is equal to eitherof the following: • 94.25 mm (3.71 in.) • 95.2 mm (3.75 in.) b Resend the print job. Do repeating defects still appear on prints? Contact technical support . The problem is solved. Shadow images appear on ...

Skewed print ) ) ABCDE ABCDE ABCDE Action Yes No Step 1 a Move the width and length guides in the tray to the correct positionsfor the size of the paper loaded. b Resend the print job. Is the print still skewed? Go to step 2. The problem is solved. Step 2 a Check if you are printing on a paper that ...

Action Yes No Step 3 a Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. b Resend the print job. Do streaked horizontal lines appear on prints? Go to step 4. The problem is solved. Step 4 a Reinstall the imaging ...

Transparency print quality is poor Action Yes No Step 1 From the printer control panel, set the paper type in the Paper menu tomatch the paper loaded in the tray. Is the paper type for the tray set to Transparency? Go to step 2. Set the paper type toTransparency. Step 2 a Check if you are using a re...

Action Yes No Step 2 Replace the imaging unit, and then resend the print job. Did the toner fog or background shading disappear from the prints? The problem is solved. Contact technical support . Toner rubs off Leading edge Trailing edge ABC DEF Action Yes No Step 1 From the Paper menu on the printe...

Uneven print density Action Yes No Replace the imaging unit, and then resend the print job. Is the print density uneven? Contact technical support . The problem is solved. Vertical voids appear on prints Leading edge Trailing edge Action Yes No Step 1 a Make sure your software program is using a cor...

Action Yes No Step 4 a Redistribute the toner in the imaging unit. 1 Remove the toner cartridge, and then the imaging unit. 2 Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure tolight may cause print qu...

Action Yes No Step 4 Make sure the cable connections to the printer and print server are secure. For more information, see the setup documentation that came withthe printer. Are the cable connections to the printer and print server secure? Go to step 5. Tighten the cableconnection. Step 5 Temporaril...

Appendix Dell Technical Support Policy Technician ‑ assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the Operating System, application software and hardware drivers to the originaldefault configuratio...

Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to newin accordance with industry ‑ standard practices. For information about the Dell warranty for your printer, refer to the Product Information Guide . Appendix 22...

Index Numerics 2100 ‑ sheet tray installing 31loading 49 550 ‑ sheet tray installing 31 Symbols [x] ‑ page jam, clear manual feeder. [250] 164[x] ‑ page jam, lift front cover to remove cartridge. [200–201] 156[x] ‑ page jam, open tray [x]. [24x] 163[x] ‑ page jam, open upper and lower rear door. [23...