Page 3 - Please Read; Important
Please Read Important Read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Page 4 - Notices; Trademark Acknowledgments
Notices Trademark Acknowledgments Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.co m/g o/trademarks. DOCSIS is a registered trademark of Cable Television L...
Page 5 - Copyright
Copyright © 2014 Cisco Systems, Inc. All rights reserved. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, or incorporated into any information retri...
Page 6 - Notice to Installers; Notice à l’attention des installateurs de réseaux câblés
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des inst...
Page 7 - Mitteilung für CATV-Techniker; Aviso a los instaladores de sistemas CATV
Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleit...
Page 9 - Contents
OL-30 544 -01 iii Contents IM PORTANT SAFETY INSTRUCTIONS v United States FCC Compliance viii About This Guide x Introducing the DOCSIS 3.0 Wireless Residential Gateway 1 Introductio n ......................................................................................................................
Page 11 - IMPORTANT SAFETY INSTRUCTIONS; Power Source Warning
IMPORTANT SAFETY INSTRUCTIONS OL-30 544 -01 v IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Insta...
Page 13 - Service Warnings
IMPORTANT SAFETY INSTRUCTIONS OL-30 544 -01 vii Service Warnings WARNING: Avoid electric shock! Do not open the cover of this product. Opening or removing the cover may expose you to dangerous voltages. If you open the cover, your warranty will be void. This product contains no user-serviceable part...
Page 14 - United States FCC Compliance; Declaration of Conformity
United States FCC Compliance viii OL-30544-01 United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a res...
Page 15 - RF Exposure Statements
United States FCC Compliance OL-30 544 -01 ix 2.4 G and 5 G Wi-Fi The equipment operates in the 2400-to-2483.5 MHz, the 5150-to-5350 MHz, and the 5470-to- 5725 MHz frequency range. RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna ...
Page 16 - About This Guide; Introduction
About This Guide x OL-30544-01 About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3848, DPC3848V, and DPC3848VM DOCSIS 3.0 Wireless Residential Gateways. Purpose This gui...
Page 17 - Chapter 1; Introducing the DOCSIS 3.0; In This Chapter
OL-30 544 -01 1 Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential...
Page 20 - Front Panel Description
Chapter 1 Intr oduci ng the DOC SI S 3 .0 Wir eless Residential Gateway 4 OL-30544-01 Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indica...
Page 22 - Back Panel Description
Chapter 1 Intr oduci ng the DOC SI S 3 .0 Wir eless Residential Gateway 6 OL-30544-01 Back Panel Description The following illustration identifies the back panel components on the residential gateway. Descriptions for each component follow the illustration. Important: Do not connect your PC to both ...
Page 24 - Top Panel Description
Chapter 1 Intr oduci ng the DOC SI S 3 .0 Wir eless Residential Gateway 8 OL-30544-01 Top Panel Description The WPS button on the top panel of the residential gateway shows the status of the Wireless Protected Setup (WPS) and Page features. 1 WIRELESS SETUP Button—Press this button to activate the W...
Page 25 - Chapter 2; Installing the DOCSIS 3.0
OL-30 544 -01 9 Introduction This chapter describes how to properly install the residential gateway and connect the residential gateway to a computer and other devices. 2 Chapter 2 Installing the DOCSIS 3.0 Wireless Residential Gateway In This Chapter Installation P reparatio ns .....................
Page 26 - Installation Preparations; What Are the System Requirements for Internet Service?
Chapter 2 Instal ling the D OC SI S 3.0 W ir eless Residential Gateway 10 OL-30544-01 Installation Preparations Before installing the residential gateway, make sure that your system meets or exceeds the requirements listed in this section. Also, make sure that you have prepared your home and home de...
Page 27 - Where Is the Best Location for My Wireless Residential Gateway?
Installation Pr epar ations OL-30 544 -01 11 Information Your Serv ice Prov ider Needs You will need to give your service provider the following information, which is printed on the bar code label attached to the device: The Serial Number (S/N) of the residential gateway. The serial number consist...
Page 28 - How Do I Mount the Wireless Residential Gateway on a Wall? (Optional)
Chapter 2 Instal ling the D OC SI S 3.0 W ir eless Residential Gateway 12 OL-30544-01 Consider these recommendations: Choose a location close to your computer if you will also use the residential gateway for high-speed Internet service. Choose a location that is near an existing RF coaxial conne...
Page 31 - Install the Wireless Residential Gateway; Connect Devices to the Wireless Residential Gateway
Install the Wir eless Residential Gateway OL-30 544 -01 15 Install the Wireless Residential Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Wireless Residential Gateway The following illustrati...
Page 32 - Connect the Wireless Residential Gateway
Chapter 2 Instal ling the D OC SI S 3.0 W ir eless Residential Gateway 16 OL-30544-01 Connect the Wireless Residential Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. 1 Choose an appropriate and safe location to install the residential...
Page 34 - MoCA Installation Guidelines; Recommended MoCA Installation Guidelines
Chapter 2 Instal ling the D OC SI S 3.0 W ir eless Residential Gateway 18 OL-30544-01 MoCA Installation Guidelines MoCA is an in-home distribution technology that leverages the coax cable networks that exist in more than 90% of US households. MoCA is an attractive option because it provides a relati...
Page 35 - Pre-Installation Instructions
MoCA Installation Guidelines OL-30 544 -01 19 Identify sources of noise and interference on the MoCA spectrum. Re-qualify additional coax outlets to support MoCA-enabled devices and services. Pre-Installation Instructions Prior to installing MoCA, complete the following tasks: 1 Contact your ser...
Page 37 - Chapter 3; Operation of Front Panel
OL-30 544 -01 21 Introduction This chapter describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. 3 Chapter 3 Operation of Front Panel Indicators In This Chapter Initial Power On, Calibration, and ...
Page 40 - Special Conditions
Chapter 3 Oper ation of Fr ont Panel Indicator s 24 OL-30544-01 Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators D...
Page 41 - Chapter 4; Troubleshooting the DOCSIS
OL-30 544 -01 25 Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. 4 Chapter 4 Troubleshooting the DOCSIS 3.0 Wireless Residential Gateway ...
Page 42 - Frequently Asked Questions
Chapter 4 Tr oublesho oting the D OCSIS 3.0 W ir eless Residential Gateway 26 OL-30544-01 Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network...
Page 44 - How Do I Renew the IP Address on My PC?
Chapter 4 Tr oublesho oting the D OCSIS 3.0 W ir eless Residential Gateway 28 OL-30544-01 5 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: Make sure that the Load only when needed option is unchecked . 6 Verify that the Use 802.3 option located in the u...
Page 46 - Can I Watch TV and Surf the Internet at the Same Time?
Chapter 4 Tr oublesho oting the D OCSIS 3.0 W ir eless Residential Gateway 30 OL-30544-01 What if I Do Not Subscribe to Cable TV? If cable TV is available in your area, data service may be made available with or without subscribing to cable TV service. Contact your local service provider for complet...
Page 47 - Common Troubleshooting Issues; I don't understand the front panel status indicators; connecting to a hub
Common Tr oubleshooting Issues OL-30 544 -01 31 Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 21), for more detailed information on front panel LED statu...
Page 48 - Tips for Improved Performance
Chapter 4 Tr oublesho oting the D OCSIS 3.0 W ir eless Residential Gateway 32 OL-30544-01 Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your...
Page 49 - Chapter 5; Customer Information
OL-30 544 -01 33 Introduction If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Access your company's extranet site to view or order additional technical publications. For accessing instructions, contact the representative ...
