Cisco DPC3208 - Manual

Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des inst...

4027620 Rev A iii Contents IMPORTANT SAFETY INSTRUCTIONS v United States FCC Compliance x CE Compliance xiv About This Guide xviii Chapter 1 Introducing the DOCSIS Cable Modem 1 Introduction ................................................................................................................

Contents iv 4027620 Rev A Chapter 6 Customer Information 41 Customer Support .................................................................................................................. 42 Index 45

IMPORTANT SAFETY INSTRUCTIONS 4027620 Rev A v IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Insta...

IMPORTANT SAFETY INSTRUCTIONS vi 4027620 Rev A Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still ...

United States FCC Compliance x 4027620 Rev A United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a resi...

CE Compliance xiv 4027620 Rev A CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. Th...

About This Guide xviii 4027620 Rev A About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC3208 and EPC3208 DOCSIS Cable Modems. Purpose This guide covers the following prod...

4027620 Rev A 1 Introduction This chapter provides an overview of cable modem features, indicators, and connectors to help you become familiar with the cable modem and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the cable modem so you can veri...

Chapter 1 Introducing the DOCSIS Cable Modem 2 4027620 Rev A Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new cable modem meets industry standards for high-speed data connectivity along with reliable digital telephone service. The...

Introduction 4027620 Rev A 3  Dual color LED status indicators on the front panel provide an informative and easy-to-understand display that indicates the cable modem operational status  Rugged electronic components for long-term reliability  Optional battery powered backup on loss of AC power Ma...

Front Panel Description 4027620 Rev A 5 Front Panel Description The front panel of your cable modem provides LED status indicators that indicate how well and at what state your cable modem is operating. See Operation of Front Panel Indicators (on page 21), for more information on front panel LED sta...

Back Panel Description 4027620 Rev A 7 Back Panel Description The following illustration identifies the back panel components on the DPC3208 and EPC3208 cable modems. Descriptions for each component follow the illustration. DPC3208 (shown with battery backup capability) EPC3208 (shown without batter...

4027620 Rev A 9 Introduction This chapter describes how to properly install the cable modem and to connect the cable modem to a computer and other devices. 2 Chapter 2 Installing the DOCSIS Cable Modem In This Chapter  Installation Preparations .........................................................

Chapter 2 Installing the DOCSIS Cable Modem 10 4027620 Rev A Installation Preparations Before installing the cable modem make sure that your system meets or exceeds the requirements listed in this section. Also make sure that your have prepared your home and home devices as described in this section...

Installation Preparations 4027620 Rev A 11 The maximum number of telephone devices connected to each RJ-11 port is limited by the total Ringing Load of the telephone devices that are connected. Many telephone devices are marked with a Ringer Equivalent Number (REN). Each telephone port on the cable ...

Installation Preparations 4027620 Rev A 13 Telephone Service You will need to establish a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers. If not, the...

Chapter 2 Installing the DOCSIS Cable Modem 18 4027620 Rev A Install the Cable Modem This section describes how to connect your cable modem to support the services that the cable modem offers. Connect Devices to the Cable Modem The following illustration shows all of the possible connections that ca...

4027620 Rev A 21 Introduction This section describes the behavior of the front panel indicators when the cable modem is first powered up, during normal operations, and in special conditions. 3 Chapter 3 Operation of Front Panel Indicators In This Chapter  Initial Power Up, Calibration, and Registra...

Special Conditions 4027620 Rev A 25 Special Conditions The following chart describes the appearance of the cable modem front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Front Panel...

4027620 Rev A 27 Introduction This chapter describes how to maintain and replace the battery that is included with the cable modem. 4 Chapter 4 Maintaining the Battery In This Chapter  Location of the Battery ......................................................................... 28  Battery Mai...

Chapter 4 Maintaining the Battery 28 4027620 Rev A Location of the Battery The following illustration shows the location of the battery.

Battery Maintenance 4027620 Rev A 29 Battery Maintenance If your cable modem contains a battery backup feature, a Lithium-Ion battery provides stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rechar...

4027620 Rev A 31 Introduction This chapter describes the most common issues that may occur after the cable modem is installed and provides possible solutions and tips for improved performance of the cable modem. 5 Chapter 5 Troubleshooting the DOCSIS Cable Modem In This Chapter  Frequently Asked Qu...

Chapter 5 Troubleshooting the DOCSIS Cable Modem 32 4027620 Rev A Frequently Asked Questions This section provides answers to common questions about the cable modem. How Do I Configure TCP/IP Protocol? To configure TCP/IP protocol, you need to have an Ethernet Network Interface Card (NIC) with TCP/I...

Chapter 5 Troubleshooting the DOCSIS Cable Modem 34 4027620 Rev A How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the cable modem is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your oper...

Frequently Asked Questions 4027620 Rev A 35 11 Click Options in the TCP/IP window, and then click Active in the TCP/IP Options window. Note: In some cases, the Load only when needed option does not appear. If it appears, select the option. A check mark appears in the option. 12 Verify that the Use 8...

Chapter 5 Troubleshooting the DOCSIS Cable Modem 36 4027620 Rev A Can I Use my Existing Phone Number with the Cable Modem? Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number. How Many Telephones Can I Co...

Common Troubleshooting Issues 4027620 Rev A 37 Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 21), for more detailed information on front panel LED status...

Tips for Improved Performance 4027620 Rev A 39 Tips for Improved Performance If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.  Verify that the plug to your cable modem AC power is properly inserted into an ...

4027620 Rev A 41 Introduction This chapter provides contact information to obtain product support. 6 Chapter 6 Customer Information In This Chapter  Customer Support ................................................................................ 42

Chapter 6 Customer Information 42 4027620 Rev A Customer Support If You Have Questions If you have questions about this product, contact the representative who handles your account for information. If you have technical questions, telephone your nearest technical support office at one of the followi...

4027620 Rev A 45 A accessing the Internet • 35 accessories • 4 B battery charging • 29 disposal • vi location of • 28 maintaining • 27, 29 operation without • 30 removal and replacement • 29 safe handling of • vi C cable service • 35 connections description of • 7 how to connect • 18 to computer • 3...