Cisco DPQ3212 - Manual

4019777 Rev B 5 IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still b...

6 4019777 Rev B IMPORTANT SAFETY INSTRUCTIONS Disposal  The batteries may contain substances that could be harmful to the environment.  Recycle or dispose of batteries in accordance with the battery manufacturer’s instructions and local/national disposal and recycling regulations.  The batteries ...

4019777 Rev B 7 IMPORTANT SAFETY INSTRUCTIONS Protect the Product When Moving It Always disconnect the power source when moving the apparatus or connecting or disconnecting cables. Telephone Equipment Notice When using your telephone equipment, basic safety precautions should always be followed to r...

FCC Compliance 8 4019777 Rev B United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential instal...

4019777 Rev B 9 Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco ® Model DPQ3212 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along wi...

4019777 Rev B 11 Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 35) for more information on front-panel LED status...

4019777 Rev B 13 Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel components on the DPQ3212. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if bo...

4019777 Rev B 15 What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following min...

16 4019777 Rev B How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you ...

4019777 Rev B 17 How Do I Subscribe to High-Speed Internet and Telephone Service? I Want to Use the Cable Modem for Telephone Service You will also need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provide...

18 4019777 Rev B Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select ...

4019777 Rev B 19 How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be mounted vertically or horizontally. Before You Begin...

4019777 Rev B 21 How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem t...

22 4019777 Rev B What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable ...

4019777 Rev B 23 How Do I Connect the Cable Modem for Internet and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Internet access, and you can share that Internet connection with oth...

26 4019777 Rev B Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple networking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that enables Microsoft Windows-based PCs to connect to the home ne...

4019777 Rev B 27 Installing USB Drivers Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid. 3 Select Instal...

28 4019777 Rev B Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cabl...

4019777 Rev B 33 Having Difficulty? Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 35), for more detailed information on front panel LED status indicator operation and function. The modem d...

34 4019777 Rev B Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider.  Verify that the plug to your cable modem AC cord is properly ...

4019777 Rev B 35 Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status i...

4019777 Rev B 37 How Do I Maintain the Battery? How Do I Maintain the Battery? Your modem includes a rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: Fully charged high-capacity rech...

4019777 Rev B 39 Notices Notices Trademarks Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. A listing of Cisco's trademarks can be found at www.cisco.com/go/trademarks . DOCSIS is a registered trademark of Cable Televis...