Page 3 - Please Read; Important
Please Read Important Please read this entire guide. If this guide provides installation or operation instructions, give particular attention to all safety statements included in this guide.
Page 4 - Notices; Trademark Acknowledgments
Notices Trademark Acknowledgments Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries. DOCSIS is a registered trademark of Cable Television Laboratories, Inc....
Page 5 - Copyright
Copyright © 2010 Cisco Systems, Inc. All rights reserved. Printed in the United States of America. Information in this publication is subject to change without notice. No part of this publication may be reproduced or transmitted in any form, by photocopy, microfilm, xerography, or any other means, o...
Page 6 - Notice to Installers; Notice à l’attention des installateurs de réseaux câblés
Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so. Notice à l’attention des inst...
Page 9 - Contents
4021194 Rev A iii Contents IMPORTANT SAFETY INSTRUCTIONS v United States FCC Compliance viii CE Compliance x About This Guide xiii Chapter 1 Introducing the DOCSIS Residential Gateway 1 Introduction ........................................................................................................
Page 10 - Chapter 5 Troubleshooting the DOCSIS Residential Gateway 101
Contents iv 4021194 Rev A Chapter 5 Troubleshooting the DOCSIS Residential Gateway 101 Frequently Asked Questions .............................................................................................. 102 Common Troubleshooting Issues ............................................................
Page 11 - IMPORTANT SAFETY INSTRUCTIONS; Power Source Warning
IMPORTANT SAFETY INSTRUCTIONS 4021194 Rev A v IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Insta...
Page 13 - Check Product Safety
IMPORTANT SAFETY INSTRUCTIONS 4021194 Rev A vii Check Product Safety Upon completion of any service or repairs to this product, the service technician must perform safety checks to determine that this product is in proper operating condition. Protect the Product When Moving It Always disconnect the ...
Page 14 - United States FCC Compliance; Declaration of Conformity; Canada EMI Regulation; Dynamic Frequency Selection (DFS) Dual Band Frequencies
United States FCC Compliance viii 4021194 Rev A United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a r...
Page 15 - RF Exposure Statements
United States FCC Compliance 4021194 Rev A ix RF Exposure Statements Note: This transmitter must not be co-located or operated in conjunction with any other antenna or transmitter. This equipment should be installed and operated with a minimum distance of 7.9 inches (20 cm) between the radiator and ...
Page 16 - CE Compliance
CE Compliance x 4021194 Rev A CE Compliance Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) This declaration is only valid for configurations (combinations of software, firmware and hardware) supported or provided by Cisco Systems for use within the EU. The ...
Page 19 - About This Guide; Introduction; Audience; Document Version
About This Guide 4021194 Rev A xiii About This Guide Introduction Welcome. This guide provides instructions and recommendations for placing, installing, configuring, operating, maintaining, and troubleshooting the DPC2420 and EPC2420 DOCSIS Residential Gateways. Purpose This guide covers the followi...
Page 21 - Chapter 1; Introducing the DOCSIS; In This Chapter
4021194 Rev A 1 Introduction This chapter provides an overview of residential gateway features, indicators, and connectors to help you become familiar with the residential gateway and the benefits it offers. This chapter also lists the accessories and equipment that are provided with the residential...
Page 24 - Front Panel Description
Chapter 1 Introducing the DOCSIS Residential Gateway 4 4021194 Rev A Front Panel Description The front panel of your residential gateway provides LED status indicators that indicate how well and at what state your residential gateway is operating. See Operation of Front Panel Indicators (on page 95)...
Page 25 - Back Panel Description
Back Panel Description 4021194 Rev A 5 Back Panel Description The following illustration identifies the back panel components on the DPC2420 and EPC2420 residential gateways. Descriptions for each component follow the illustration. 1 POWER —Connects the residential gateway to the AC power adapter th...
Page 27 - Chapter 2; Installing the DOCSIS
4021194 Rev A 7 Introduction This chapter describes how to properly install the residential gateway and to connect the residential gateway to a computer and other devices. 2 Chapter 2 Installing the DOCSIS Residential Gateway In This Chapter Installation Preparations .................................
Page 28 - Installation Preparations; What Are the System Requirements for Internet Service?
Chapter 2 Installing the DOCSIS Residential Gateway 8 4021194 Rev A Installation Preparations Before installing the residential gateway make sure that your system meets or exceeds the requirements listed in this section. Also make sure that your have prepared your home and home devices as described ...
Page 29 - What Are the Requirements for Telephone Service?
Installation Preparations 4021194 Rev A 9 What Are the Requirements for Telephone Service? If you intend to use the residential gateway for digital telephone service, verify that your home meets or exceeds all of the following requirements. Maximum Number of Telephones The RJ-11 telephone-style conn...
Page 30 - What Types of Service Accounts Do I Need?
Chapter 2 Installing the DOCSIS Residential Gateway 10 4021194 Rev A What Types of Service Accounts Do I Need? Depending upon the features your residential gateway provides, you may need to establish any of the following accounts with a service provider in order to take full advantage of these featu...
Page 32 - Where Is the Best Location for My Residential Gateway?
Chapter 2 Installing the DOCSIS Residential Gateway 12 4021194 Rev A Where Is the Best Location for My Residential Gateway? The ideal location for your residential gateway is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your servic...
Page 33 - How Do I Mount the Residential Gateway on a Wall? (Optional)
Installation Preparations 4021194 Rev A 13 How Do I Mount the Residential Gateway on a Wall? (Optional) If you wish, you can mount the residential gateway to a wall. This section describes how to mount the residential gateway to a wall, and includes a list of equipment you will need along with sugge...
Page 37 - Install the Residential Gateway; Connect Devices to the Residential Gateway
Install the Residential Gateway 4021194 Rev A 17 Install the Residential Gateway This section describes how to connect your residential gateway to support the services that the residential gateway offers. Connect Devices to the Residential Gateway The following illustration shows all of the possible...
Page 38 - Connect the Residential Gateway
Chapter 2 Installing the DOCSIS Residential Gateway 18 4021194 Rev A Connect the Residential Gateway The following installation procedure ensures proper setup and configuration for the residential gateway. 1 Choose an appropriate and safe location to install the residential gateway (close to a power...
Page 41 - Chapter 3; Configuring the DOCSIS
4021194 Rev A 21 Introduction This chapter provides instructions for using the WebWizard to configure the residential gateway to operate correctly. The WebWizard gives you access to residential gateway settings that were configured at the factory for the most common installation configurations. Afte...
Page 42 - Log in to the DOCSIS Residential Gateway for the; Accessing the Residential Gateway
Chapter 3 Configuring the DOCSIS Residential Gateway 22 4021194 Rev A Log in to the DOCSIS Residential Gateway for the First Time This section provides detailed instructions for logging in to the residential gateway so that you can use the WebWizard to customize the residential gateway to suit your ...
Page 43 - About Your Modem Page Example
Log in to the DOCSIS Residential Gateway for the First Time 4021194 Rev A 23 About Your Modem Page Example The following illustration is an example of the About Your Modem page. Cisco DPC2420 About Your Modem Page Description The following table provides a description of each field within the About ...
Page 45 - Configure Basic Settings; Setting Configuration Options
Configure Basic Settings 4021194 Rev A 25 Configure Basic Settings This section describes how to configure Basic settings for the residential gateway. Setting Configuration Options Use the Setup page to access the various configuration options for the residential gateway. Detailed descriptions of ea...
Page 46 - Setup Page
Chapter 3 Configuring the DOCSIS Residential Gateway 26 4021194 Rev A Setup Page The following illustration is an example of the Setup page. Setup Page Section Headings The Setup page is divided into the following section headings: Basic Settings Advanced Settings Firewall Parental Control ...
Page 50 - Configuring Your Password Settings
Chapter 3 Configuring the DOCSIS Residential Gateway 30 4021194 Rev A Configuring Your Password Settings Use the Basic Settings - Password Settings page to set up or modify a password to restrict unauthorized persons from accessing to your residential gateway settings. Click Password Settings in the...
Page 52 - Configuring Network Time Synchronization
Chapter 3 Configuring the DOCSIS Residential Gateway 32 4021194 Rev A Configuring Network Time Synchronization Use the Basic Settings Enable/Disable time synchronization by Network Time protocol page to enable or disable time synchronization by Network Time protocol. Note: If you are not familiar wi...
Page 54 - Configuring the Network Settings
Chapter 3 Configuring the DOCSIS Residential Gateway 34 4021194 Rev A Configuring the Network Settings Note: If you are not familiar with the network configuration procedures detailed in the following sections, contact your service provider before you attempt to change any of the residential gateway...
Page 57 - Configuring and Managing IP Addresses
Configure Basic Settings 4021194 Rev A 37 Configuring and Managing IP Addresses Use the Setup Basic Settings - IP Management page to configure how your system manages and assigns IP addresses in your network. Note: If you are not familiar with the IP management procedures detailed in this section, c...
Page 59 - Reserving IP Addresses
Configure Basic Settings 4021194 Rev A 39 Key Description Add Secondary Saves the WINS address for a second server Add Tertiary Saves the WINS address for a third server Remove WINS Address Removes the WINS address selected Clear All Removes all defined WINS addresses Reserving IP Addresses Use the ...
Page 61 - Restarting the Gateway Modem; Saving Your Configuration to a PC
Configure Basic Settings 4021194 Rev A 41 Restarting the Gateway Modem Use the Setup Basic Settings - Restart Cable Modem page to restart your cable modem. 1 Click Restart Modem in the Basic Settings section of the Setup page to access the Basic Settings - Restart Cable Modem page. 2 Click Reboot Ca...
Page 62 - Configure Dynamic DNS
Chapter 3 Configuring the DOCSIS Residential Gateway 42 4021194 Rev A Setup Basic Settings - Save RG Configuration to Local PC Page The following illustration is an example of the Setup Basic Settings - Save RG Configuration to Local PC page. To Save your current setting to your computer, click the ...
Page 65 - Configure Advanced Settings; Enabling and Disabling Advanced Features; Setup Advanced Settings - Options Page
Configure Advanced Settings 4021194 Rev A 45 Configure Advanced Settings This section describes how to configure Advanced settings for the residential gateway. Enabling and Disabling Advanced Features Use the Setup Advanced Settings - Options page to enable or disable advanced features on your netwo...
Page 67 - Configuring IP Address Filters
Configure Advanced Settings 4021194 Rev A 47 Configuring IP Address Filters Use the Setup Advanced Settings - IP Filtering page to configure IP address filters. These filters block a range of IP addresses from accessing the Internet. Note: If you are not familiar with the advanced settings detailed ...
Page 68 - Configuring MAC Address Filters
Chapter 3 Configuring the DOCSIS Residential Gateway 48 4021194 Rev A Configuring MAC Address Filters Use the Setup Advanced Settings - MAC Filtering page to configure MAC address filters. These filters allow you to deny or block access to the Internet by the individual MAC addresses listed in the t...
Page 70 - Configuring and Enabling TCP and UDP Port Filters
Chapter 3 Configuring the DOCSIS Residential Gateway 50 4021194 Rev A Configuring and Enabling TCP and UDP Port Filters Use the Setup Advanced Settings - Port Filtering page to configure and enable TCP and UDP port filters. These filters prevent a range of TCP/UDP ports from accessing the Internet. ...
Page 71 - Configuring Port Forwarding for Local IP Addresses
Configure Advanced Settings 4021194 Rev A 51 Configuring Port Forwarding for Local IP Addresses Use the Setup Advanced Settings - Port Forwarding page to configure port forwarding for local IP addresses. Port forwarding allows you to run a server on the LAN by specifying the mapping of TCP/UDP ports...
Page 72 - Configuring TCP/UDP Port Triggers
Chapter 3 Configuring the DOCSIS Residential Gateway 52 4021194 Rev A Setup Advanced Settings - Port Forwarding Page Description The following example illustrates how to use the port forwarding feature to configure the Microsoft X-Box Online Live for Internet gaming. Note: For most widely used appli...
Page 74 - Configuring the DMZ Host
Chapter 3 Configuring the DOCSIS Residential Gateway 54 4021194 Rev A Configuring the DMZ Host Use the Setup Advanced Settings - DMZ Host page to configure an IP address that is visible to the WAN. DMZ hosting is commonly referred to as ―exposed host,‖ and allows you to specify the ―default‖ recipie...
Page 75 - Configuring VPN Termination
Configure Advanced Settings 4021194 Rev A 55 Configuring VPN Termination Use the Setup Advanced Settings - VPN Termination page to configure VPN protocols and manage VPN tunnels. A VPN is a connection between two endpoints in different networks that allows private data to be sent securely and transp...
Page 78 - Creating and Configuring IPsec VPN Tunnels
Chapter 3 Configuring the DOCSIS Residential Gateway 58 4021194 Rev A Creating and Configuring IPsec VPN Tunnels To create and configure IPsec VPN tunnels, click Add New Tunnel on the VPN Termination - Status page. The VPN Setup page opens. The following illustration is an example of the VPN Setup p...
Page 85 - Save Configuration to Server
Configure Advanced Settings 4021194 Rev A 65 Save Configuration to Server Use the Setup Advanced Settings - Save Configuration to Server page to save the gateway settings to a remote server in the network. When the gateway is rebooted or reset, the gateway will automatically retrieve its configurati...
Page 87 - Configure Firewall Settings; Configuring Firewall Protection
Configure Firewall Settings 4021194 Rev A 67 Configure Firewall Settings This section describes how to configure Firewall settings for the residential gateway. Configuring Firewall Protection Use the Setup Firewall - Options page to configure web page filtering and firewall protection. This page all...
Page 89 - Configuring Firewall Event Logging and E-mail Alerts
Configure Firewall Settings 4021194 Rev A 69 Configuring Firewall Event Logging and E-mail Alerts Use the Setup Firewall - Event Logging page to access the firewall event log and allows you to enter your e-mail address in order for you to receive e-mail alerts related to firewall attacks by hackers....
Page 91 - Configure Parental Control Settings; Configuring Parental Control
Configure Parental Control Settings 4021194 Rev A 71 Configure Parental Control Settings This section describes how to configure Parental Control settings for the residential gateway. Configuring Parental Control Use the Setup Parental Control - User Setup page to configure parental controls on the ...
Page 94 - Configuring Parental Control Basic Rules
Chapter 3 Configuring the DOCSIS Residential Gateway 74 4021194 Rev A Configuring Parental Control Basic Rules Use the Setup Parental Control - Basic Setup page to select the rules that block certain Internet content and certain websites. Note: If you are not familiar with the settings detailed in t...
Page 97 - Configuring Parental Control Time of Day Access Filters
Configure Parental Control Settings 4021194 Rev A 77 Configuring Parental Control Time of Day Access Filters Use the Setup Parental Control - Time of Day Access Filter page to configure web access filters to block all Internet traffic to and from specific network devices based on day of week and tim...
Page 98 - Configure Parental Control Event Reporting
Chapter 3 Configuring the DOCSIS Residential Gateway 78 4021194 Rev A Function Keys The following function keys appear on the Setup Parental Control - Time of Day Access Filter page. Key Description Add Allows you to add a new Time of Day access filter or rule. Enter the name of the filter and click...
Page 100 - Configuring Your Wireless Access Point Parameters
Chapter 3 Configuring the DOCSIS Residential Gateway 80 4021194 Rev A Configure Wireless Settings This section describes how to configure Wireless settings for the residential gateway. Configuring Your Wireless Access Point Parameters Use the Setup Wireless - Basic page to configure your wireless ac...
Page 109 - Configuring Wireless Data Rates and Wi-Fi Thresholds
Configure Wireless Settings 4021194 Rev A 89 WPS Add Client Section The selections available in this section allow you to add a WPS client. Field Name Description Add a Client Allows you to select your WPS method (push button or PIN) WPS Status Displays WPS status Function Keys Keys Description Gene...
Page 112 - Configuring Wireless Access Point Access Control; Setup Wireless Access Control Page
Chapter 3 Configuring the DOCSIS Residential Gateway 92 4021194 Rev A Field Name Description RTS Threshold Determines at what packet size beyond which the ready to send/clear to send (RTS/CTS) mechanism is invoked. The factory default is 2347 Short Retry Limit The number of times the gateway transmi...
Page 114 - Configuring Remote Bridges
Chapter 3 Configuring the DOCSIS Residential Gateway 94 4021194 Rev A Configuring Remote Bridges Use the Setup Wireless - Bridging page to configure your configure remote bridges. Note: If you are not familiar with the advanced settings detailed in this section, contact your service provider before ...
Page 115 - Chapter 4; Operation of Front Panel
4021194 Rev A 95 Introduction This section describes the behavior of the front panel indicators when the residential gateway is first powered up, during normal operations, and in special conditions. 4 Chapter 4 Operation of Front Panel Indicators In This Chapter Initial Power Up, Calibration, and ...
Page 119 - Special Conditions
Special Conditions 4021194 Rev A 99 Special Conditions The following chart describes the appearance of the residential gateway front panel LED status indicators during special conditions to show when you have been denied network access. Front Panel LED Status Indicators During Special Conditions Fro...
Page 121 - Chapter 5; Troubleshooting the DOCSIS
4021194 Rev A 101 Introduction This chapter describes the most common issues that may occur after the residential gateway is installed and provides possible solutions and tips for improved performance of the residential gateway. 5 Chapter 5 Troubleshooting the DOCSIS Residential Gateway In This Chap...
Page 122 - Frequently Asked Questions; How Do I Arrange for Installation?
Chapter 5 Troubleshooting the DOCSIS Residential Gateway 102 4021194 Rev A Frequently Asked Questions This section provides answers to common questions about the residential gateway. How Do I Arrange for Installation? Call your service provider to inquire about professional installation. A professio...
Page 123 - How Do I Renew the IP Address on My PC?
Frequently Asked Questions 4021194 Rev A 103 How Do I Renew the IP Address on My PC? If your PC cannot access the Internet after the residential gateway is online, it is possible that your PC did not renew its IP address. Follow the appropriate instructions in this section for your operating system ...
Page 126 - Can I Watch TV and Surf the Internet at the Same Time?
Chapter 5 Troubleshooting the DOCSIS Residential Gateway 106 4021194 Rev A Configuring TCP/IP on Macintosh Systems 1 Click the Apple icon in the upper-left corner of the Finder. Scroll down to Control Panels , and then click TCP/IP . 2 Click Edit on the Finder at the top of the screen. Scroll down t...
Page 127 - Can I Use my Existing Phone Number with the Residential Gateway?
Frequently Asked Questions 4021194 Rev A 107 Can I Use my Existing Phone Number with the Residential Gateway? Telephone numbers are portable in some areas. Contact your telephone service provider for more information about using an existing telephone number. How Many Telephones Can I Connect? The RJ...
Page 128 - Common Troubleshooting Issues; I don't understand the front panel status indicators; The Residential Gateway does not register a cable connection
Chapter 5 Troubleshooting the DOCSIS Residential Gateway 108 4021194 Rev A Common Troubleshooting Issues This section describes common problems and offers solutions. I don't understand the front panel status indicators See Operation of Front Panel Indicators (on page 95), for more detailed informati...
Page 129 - There is no dial tone when I lift the handset
Common Troubleshooting Issues 4021194 Rev A 109 There is no dial tone when I lift the handset Try the following solutions if you cannot hear a dial tone: Your telephone wiring may be connected to the wrong RJ-11 port on the residential gateway. The residential gateway has two telephone ports. Veri...
Page 130 - Tips for Improved Performance
Chapter 5 Troubleshooting the DOCSIS Residential Gateway 110 4021194 Rev A Tips for Improved Performance If your residential gateway does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your residential ga...
Page 131 - Chapter 6; Customer Information
4021194 Rev A 111 Introduction This chapter provides contact information to obtain product support. 6 Chapter 6 Customer Information In This Chapter Customer Support .............................................................................. 112
Page 132 - Customer Support; If You Have Questions
Chapter 6 Customer Information 112 4021194 Rev A Customer Support If You Have Questions If you have questions about this product, contact the representative who handles your account for information. If you have technical questions, telephone your nearest technical support office at one of the follow...
Page 135 - Index
4021194 Rev A 115 A accessing the Internet • 102 accessories • 3 additional devices • 102 advanced settings • 45 C cable service • 107 connections description of • 5 how to connect • 17 to computer • 102 D default network settings • 33 DMZ Host settings • 54 Dynamic DNS settings • 42 E Ethernet • 8,...
